Answering Behavioural Questions

7/31/2019 Answering Behavioural Questions

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Answering BehaviouralFAQs

Ms. Mansi Parnami


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Introduction/Greeting First impressions count

Appearance is important

Good eye contact Firm handshake Introduce yourself

Slow, clear pronunciation of name

Make small talk Practice


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Employer QuestionsWill

address items on your resume

ask about behavior/skills you have

Will not

be personal


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Behavior Based Interviewing

Previous behavior predicts futurebehavior

Recruiters ask for examples thatdemonstrate your level of skill with abehavior that is important to the firm.


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How to ace behavioral interviews? Work on your STARs

S ituation

T ask A ctions

R esults

STAR provides an outlinefor answers


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STAR QUIZ

Review the question and answer provided

What skill is the question addressing?

Did if follow the STAR format?

Could the answer be better and how?


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Effective STAR response?

Q: Give an example of when you had to persuadeothers to your point of view.

A: I was part of the negotiating team for mydepartment when we negotiated our lastcontract. Let me tell you the bargaining on this

one was tough; no one wanted to give an inch.But in the end we got them to agree to most ofour demands.


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A Better STAR

ST:I was part of the negotiating team for my department.The supplier wanted a large increase of 8%

A:I listened carefully to the suppliers needs

A:I collected data to support my argument on why 8%was unreasonable

A:I presented analytical data to support our position for a4% vs. 8% increase

A:I also worked with management to change some requirements, soit would be less costly for the supplier

R: The final agreement was for only a 5% increase, saving us $500,000. Ilearned the importance of really listening to the supplier, collecting andanalyzing relevant data and getting management support of my plan.


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Effective STAR response?

Q: Give me an example of your abilityto use analytical skills?

A: Im good at Excel and have created

several spreadsheets to improve

processes.


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What is missing from this STAR?

Didnt describe the Situation/Task

Actions are missing

Results are vague

Interviewer will likely ask follow up

questions


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Prepare your STAAARs

Understand what skills the company considers critical tosuccess there

Write Out STAAARs for each skill on your resume

Some common areas covered in behavioral interviews: Leadership Teamwork Initiative Analytical Ability

Creativity/Innovation Problem Solving Skills Customer/Client Relations


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Other Common Questions to Prepare For

Tell me about yourself? or Walk me through yourresume

Why did you decide to go to the Kelley School of

Business Tell me about a time when you had an opportunity to

lead others. What did you learn from it?

What are your strengths/weaknesses?

What achievement are you the most proud of?

Why do you want to work for ______ company?


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Tell me about yourself?

(Walk me through your resume)

Include

Tie your story to their business needs

Demonstrate 2 or 3 strengths related to position or why

you chose IU How you can contribute to company

Dont include

Personal/family information

Politics

Create a 60-second sound byte


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Why did you decide to go to the

Kelley School of Business?

What skill are they accessing?

ST Looking for X in a school

As Steps you took to determine criteriawas met

R Based on X(s) KSOB was best

choice


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What are your strengths?

Relate them to the job

Give examples of where you have

demonstrated them How were they developed


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What are your weaknesses?

Admit you have one

Identify what you are doing to improve or

learned from this weakness Detail the results or time frame expected


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Need more time?

Good question, let me think about that aminute.

So, you are asking if.. Can you repeat that question, please?

No ones ever asked me that one

before Silence is okay, too


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How to prepare for an interview?

Research the company

Review your resume

Prepare STAR responses Prepare questions for interviewer

Prepare yourself


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Research the Company

Know the industry

Know the company

Know the job duties


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Review your Resume

How do your career goals align withposition?

Do you have succinct stories for eachpoint on your resume?

Anticipate questions


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Prepare Questions for Interviewer

Consider multiple areas Corporate values

Anticipated responsibilities Employment trends Measures of work performance Work environment

Quality of work Personality factors Demonstrate your knowledge of the industry

and company


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Closing

Always thank them for the interview

Clarify if they havent told you next steps

End with you are looking forward tohearing from them and really enjoyedtalking to them.


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Summary

3 Ps

Prepare STARs

Prepare questions for interview Practice delivery

Answering Behavioural Questions

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