ANS Indicereclamacoesnovo Jan2015

154
Razão Social (Registro ANS) Média do setor UNIMED NORTE/NORDESTE-FEDERAÇÃO INTERFEDERATIVA DAS SOCIEDADES COOPERATIVAS DE TRABALHO MÉDICO (324 UNIMED-RIO COOPERATIVA DE TRABALHO MEDICO DO RIO DE JANEIRO (393321) UNIMED PAULISTANA SOCIEDADE COOPERATIVA DE TRABALHO MÉDICO (301337) MEDISANITAS BRASIL ASSISTÊNCIA INTEGRAL À SAÚDE S/A. (348520) VITALLIS SAÚDE S/A (413038) UNIMED SEGUROS SAÚDE S/A (000701) GOLDEN CROSS ASSISTENCIA INTERNACIONAL DE SAÚDE LTDA (403911) CAIXA SEGURADORA ESPECIALIZADA EM SAÚDE S/A (418072) GRUPO HOSPITALAR DO RIO DE JANEIRO LTDA (309222) SUL AMERICA COMPANHIA DE SEGURO SAÚDE (006246) GREEN LINE SISTEMA DE SAÚDE S.A (325074) GEAP AUTOGESTÃO EM SAÚDE (323080) UNIMED DO ABC - COOPERATIVA DE TRABALHO MÉDICO (345270) AMIL ASSISTÊNCIA MÉDICA INTERNACIONAL S.A. (326305) BRADESCO SAÚDE S/A (005711) ALLIANZ SAÚDE S/A (000515) UNIMED RECIFE COOPERATIVA DE TRABALHO MÉDICO (344885) ASSOCIAÇÃO DE BENEFICÊNCIA E FILANTROPIA SÃO CRISTOVÃO (314218) POSTAL SAÚDE CAIXA DE ASSISTÊNCIA E SAÚDE DOS EMPREGADOS DOS CORREIOS (419133) UNIMED-SÃO GONÇALO - NITERÓI - SOC.COOP.SERV.MED E HOSP LTDA (343731) UNIMED UBERLÂNDIA COOPERATIVA REGIONAL TRABALHO MÉDICO LTDA (384577) CAIXA DE ASSISTÊNCIA DOS FUNCIONÁRIOS DO BANCO DO BRASIL (346659) PREVENT SENIOR PRIVATE OPERADORA DE SAÚDE LTDA (302147) AMICO SAÚDE LTDA (306622) NOTRE DAME SEGURADORA S/A (006980) SANTAMALIA SAÚDE S/A (339245) CLINIPAM CLINICA PARANAENSE DE ASSISTENCIA MEDICA LTDA (340782) UNIMED DO ESTADO DE SP - FEDERAÇÃO ESTADUAL DAS COOP. MÉDICAS (319996) YASUDA MARÍTIMA SAÚDE SEGUROS S/A (000477) PROMED ASSISTENCIA MEDICA LTDA (348805) UNIMED CURITIBA - SOCIEDADE COOPERATIVA DE MÉDICOS (304701) SEISA SERVIÇOS INTEGRADOS DE SAÚDE LTDA. (338362) UNIMED DE FORTALEZA SOCIEDADE COOPERATIVA MÉDICA LTDA. (317144) UNIMED GRANDE FLORIANÓPOLIS-COOPERATIVA DE TRABALHO MEDICO (360449) UNIMED VITORIA COOPERATIVA DE TRABALHO MEDICO (357391) CAIXA DE PREVIDÊNCIA E ASSISTÊNCIA DOS SERVIDORES DA FUNDAÇÃO NACIONAL DE SAÚDE - CAPESESP (324477) UNIMED GOIANIA COOPERATIVA DE TRABALHO MÉDICO (382876) HAPVIDA ASSISTENCIA MEDICA LTDA (368253) CENTRAL NACIONAL UNIMED - COOPERATIVA CENTRAL (339679) UNIMED - BELO HORIZONTE COOPERATIVA DE TRABALHO MÉDICO (343889) SAMP ESPÍRITO SANTO ASSISTÊNCIA MÉDICA LTDA. (342033) FUNDAÇÃO SAÚDE ITAÚ (312126) SANTA HELENA ASSISTÊNCIA MÉDICA S/A. (355097) UNIMED DE BELÉM COOPERATIVA DE TRABALHO MÉDICO (303976) SÃO FRANCISCO SISTEMAS DE SAÚDE SOCIEDADE EMPRESÁRIA LTDA (302091) UNIMED DE SANTOS COOP DE TRAB MEDICO (355721) UNIMED PORTO ALEGRE - COOPERATIVA MÉDICA LTDA. (352501) UNIMED CAMPINAS - COOPERATIVA DE TRABALHO MÉDICO (335690) UNIMED MACEIO COOPERATIVA DE TRABALHO MÉDICO (327689) CENTRO CLÍNICO GAÚCHO LTDA (392804) UNIMED JOAO PESSOA - COOPERATIVA DE TRABALHO MÉDICO (321044) UNIMED SAO JOSE DOS CAMPOS - COOPERATIVA DE TRABALHO MEDICO (331872) UNIMED DE MANAUS COOP. DO TRABALHO MÉDICO LTDA (311961) INTERMÉDICA SISTEMA DE SAÚDE S/A (359017) SUL AMÉRICA SERVIÇOS DE SAÚDE S.A. (416428) UNIMED DE PIRACICABA SOCIEDADE COOPERATIVA DE SERVIÇOS MÉDICOS (315729)

description

ANS Indicereclamacoesnovo Jan2015

Transcript of ANS Indicereclamacoesnovo Jan2015

Page 1: ANS Indicereclamacoesnovo Jan2015

Índice de Reclamações - fevereiro/2013 a janeiro/2015Operadoras de grande porte

Razão Social (Registro ANS)

Média do setorUNIMED NORTE/NORDESTE-FEDERAÇÃO INTERFEDERATIVA DAS SOCIEDADES COOPERATIVAS DE TRABALHO MÉDICO (324213)UNIMED-RIO COOPERATIVA DE TRABALHO MEDICO DO RIO DE JANEIRO (393321)UNIMED PAULISTANA SOCIEDADE COOPERATIVA DE TRABALHO MÉDICO (301337)MEDISANITAS BRASIL ASSISTÊNCIA INTEGRAL À SAÚDE S/A. (348520)VITALLIS SAÚDE S/A (413038)UNIMED SEGUROS SAÚDE S/A (000701)GOLDEN CROSS ASSISTENCIA INTERNACIONAL DE SAÚDE LTDA (403911)CAIXA SEGURADORA ESPECIALIZADA EM SAÚDE S/A (418072)GRUPO HOSPITALAR DO RIO DE JANEIRO LTDA (309222)SUL AMERICA COMPANHIA DE SEGURO SAÚDE (006246)GREEN LINE SISTEMA DE SAÚDE S.A (325074)GEAP AUTOGESTÃO EM SAÚDE (323080)UNIMED DO ABC - COOPERATIVA DE TRABALHO MÉDICO (345270)AMIL ASSISTÊNCIA MÉDICA INTERNACIONAL S.A. (326305)BRADESCO SAÚDE S/A (005711)ALLIANZ SAÚDE S/A (000515)UNIMED RECIFE COOPERATIVA DE TRABALHO MÉDICO (344885)ASSOCIAÇÃO DE BENEFICÊNCIA E FILANTROPIA SÃO CRISTOVÃO (314218)POSTAL SAÚDE CAIXA DE ASSISTÊNCIA E SAÚDE DOS EMPREGADOS DOS CORREIOS (419133)UNIMED-SÃO GONÇALO - NITERÓI - SOC.COOP.SERV.MED E HOSP LTDA (343731)UNIMED UBERLÂNDIA COOPERATIVA REGIONAL TRABALHO MÉDICO LTDA (384577)CAIXA DE ASSISTÊNCIA DOS FUNCIONÁRIOS DO BANCO DO BRASIL (346659)PREVENT SENIOR PRIVATE OPERADORA DE SAÚDE LTDA (302147)AMICO SAÚDE LTDA (306622)NOTRE DAME SEGURADORA S/A (006980)SANTAMALIA SAÚDE S/A (339245)CLINIPAM CLINICA PARANAENSE DE ASSISTENCIA MEDICA LTDA (340782)UNIMED DO ESTADO DE SP - FEDERAÇÃO ESTADUAL DAS COOP. MÉDICAS (319996)YASUDA MARÍTIMA SAÚDE SEGUROS S/A (000477)PROMED ASSISTENCIA MEDICA LTDA (348805)UNIMED CURITIBA - SOCIEDADE COOPERATIVA DE MÉDICOS (304701)SEISA SERVIÇOS INTEGRADOS DE SAÚDE LTDA. (338362)UNIMED DE FORTALEZA SOCIEDADE COOPERATIVA MÉDICA LTDA. (317144)UNIMED GRANDE FLORIANÓPOLIS-COOPERATIVA DE TRABALHO MEDICO (360449)UNIMED VITORIA COOPERATIVA DE TRABALHO MEDICO (357391)CAIXA DE PREVIDÊNCIA E ASSISTÊNCIA DOS SERVIDORES DA FUNDAÇÃO NACIONAL DE SAÚDE - CAPESESP (324477)UNIMED GOIANIA COOPERATIVA DE TRABALHO MÉDICO (382876)HAPVIDA ASSISTENCIA MEDICA LTDA (368253)CENTRAL NACIONAL UNIMED - COOPERATIVA CENTRAL (339679)UNIMED - BELO HORIZONTE COOPERATIVA DE TRABALHO MÉDICO (343889)SAMP ESPÍRITO SANTO ASSISTÊNCIA MÉDICA LTDA. (342033)FUNDAÇÃO SAÚDE ITAÚ (312126)SANTA HELENA ASSISTÊNCIA MÉDICA S/A. (355097)UNIMED DE BELÉM COOPERATIVA DE TRABALHO MÉDICO (303976)SÃO FRANCISCO SISTEMAS DE SAÚDE SOCIEDADE EMPRESÁRIA LTDA (302091)UNIMED DE SANTOS COOP DE TRAB MEDICO (355721)UNIMED PORTO ALEGRE - COOPERATIVA MÉDICA LTDA. (352501)UNIMED CAMPINAS - COOPERATIVA DE TRABALHO MÉDICO (335690)UNIMED MACEIO COOPERATIVA DE TRABALHO MÉDICO (327689)CENTRO CLÍNICO GAÚCHO LTDA (392804)UNIMED JOAO PESSOA - COOPERATIVA DE TRABALHO MÉDICO (321044)UNIMED SAO JOSE DOS CAMPOS - COOPERATIVA DE TRABALHO MEDICO (331872)UNIMED DE MANAUS COOP. DO TRABALHO MÉDICO LTDA (311961)INTERMÉDICA SISTEMA DE SAÚDE S/A (359017)SUL AMÉRICA SERVIÇOS DE SAÚDE S.A. (416428)UNIMED DE PIRACICABA SOCIEDADE COOPERATIVA DE SERVIÇOS MÉDICOS (315729)

Page 2: ANS Indicereclamacoesnovo Jan2015

UNIMED NATAL SOC. COOP. DE TRAB. MÉDICO (335592)MEDISERVICE OPERADORA DE PLANOS DE SAÚDE S/A (333689)UNIMED CUIABA COOPERATIVA DE TRABALHO MÉDICO (342084)UNIMED CAMPO GRANDE MS COOPERATIVA DE TRABALHO MÉDICO (312851)UNIMED JUIZ DE FORA COOPERATIVA DE TRABALHO MÉDICO LTDA (306886)UNIMED DO ESTADO DO PARANÁ FEDERAÇÃO ESTADUAL DAS COOPERATIVAS MÉDICAS (312720)PETRÓLEO BRASILEIRO S.A.-PETROBRAS (366871)OMINT SERVIÇOS DE SAÚDE LTDA. (359661)UNIMED REGIONAL MARINGÁ COOP.DE TRABALHO MÉDICO (371254)UNIMED DO ESTADO DE SANTA CATARINA FED. EST. DAS COOP. MÉD. (355691)PORTO SEGURO - SEGURO SAÚDE S/A (000582)SOBAM CENTRO MÉDICO HOSPITALAR LTDA (326500)FUNDAÇÃO SÃO FRANCISCO XAVIER (339954)UNIMED DE BLUMENAU COOPERATIVA DE TRABALHO MEDICO (334561)UNIMED NORDESTE RS SOCIEDADE COOPERATIVA DE SERVIÇOS MÉDICOS LTDA. (325571)UNIMED DE RIBEIRAO PRETO - COOPERATIVA DE TRABALHO MÉDICO (351202)UNIMED DE LONDRINA COOPERATIVA DE TRABALHO MÉDICO (343269)UNIMED SAO JOSÉ DO RIO PRETO - COOP. DE TRABALHO MÉDICO (335100)CAIXA ECONÔMICA FEDERAL (312924)PRODENT - ASSISTÊNCIA ODONTOLÓGICA LTDA. (380041)UNIMED DIVINOPOLIS - COOPERATIVA DE TRABALHO MEDICO LTDA (319121)UNIMED DE ARARAQUARA - COOP. DE TRAB. MÉDICO (364312)UNIMED ODONTO S.A (416801)ODONTO EMPRESAS CONVENIOS DENTARIOS LTDA. (310981)UNIMED - COOP. DE SERV. DE SAÚDE VALES DO TAQUARI E RIO PARDO LTDA. (306398)ASSOCIAÇÃO DO PLANO DE SAÚDE DA SANTA CASA DE SANTOS (418021)CAIXA DE ASSISTENCIA DOS SERVIDORES DO ESTADO DE MATO GROSSO DO SUL (413534)ASSOC. BENEF. PROFESSORES PUB. AT. E INAT. RJ - APPAI (382540)SUL AMÉRICA ODONTOLÓGICO S/A (417815)DENTAL UNI - COOPERATIVA ODONTOLÓGICA (304484)ODONTO SYSTEM PLANOS ODONTOLOGICOS LTDA (334588)ODONTOPREV S/A (301949)VALE S/A (345695)UNIODONTO BELÉM - COOPERATIVA DE ASSISTÊNCIA À SAÚDE ODONTOLÓGICA (368555)INSTITUTO DE PREVIDÊNCIA E ASSISTÊNCIA ODONTOLÓGICA LTDA (389358)UNIODONTO GOIANIA COOPERATIVA DE TRABALHO DE CIRURGIÕES DENTISTAS (358436)BRF S/A (417238)INTERODONTO - SISTEMA DE SAÚDE ODONTOLÓGICA LTDA. (317501)METLIFE PLANOS ODONTOLÓGICOS LTDA. (406481)UNIODONTO DE CAMPINAS COOPERATIVA ODONTOLÓGICA (350494)SORRISO OPERADORA ODONTOLÓGICA LTDA (416631)BELO DENTE ODONTOLOGIA LTDA. (351563)SEMPRE ODONTO PLANOS ODONTOLOGICOS LTDA (414654)SÃO FRANCISCO ODONTOLOGIA LTDA. (365319)UNIODONTO DE SÃO JOSÉ DOS CAMPOS COOPERATIVA DE TRABALHO ODONTOLÓGICO (313751)UNIODONTO DE SÃO PAULO COOPERATIVA ODONTOLÓGICA (310042)AMIL PLANOS POR ADMINISTRAÇÃO LTDA (412384)EMPRESA BRASILEIRA DE CORREIOS E TELÉGRAFOS (353761)SUL AMÉRICA SEGURO SAÚDE S/A (000043)

Page 3: ANS Indicereclamacoesnovo Jan2015

Índice de Reclamações - fevereiro/2013 a janeiro/2015Operadoras de grande porte

Jan-15 Dec-14 Nov-14

1.03 1.02 1.001 1 28.78 29.95 31.132 2 5.43 5.08 4.533 3 3.64 3.66 3.624 4 2.94 2.73 2.475 5 2.84 2.61 2.476 6 2.11 2.32 2.257 8 2.08 2.07 2.058 7 2.01 2.08 1.929 9 1.89 1.89 1.82

10 11 1.78 1.81 1.8511 10 1.61 1.84 1.9612 12 1.61 1.69 1.6513 15 1.50 1.47 1.5514 14 1.49 1.51 1.4515 16 1.41 1.42 1.4416 13 1.38 1.55 1.6517 17 1.35 1.38 1.3218 22 1.34 1.22 1.2519 18 1.30 1.37 1.3520 19 1.28 1.29 1.2521 28 1.20 1.05 1.0422 23 1.19 1.20 1.1823 20 1.18 1.25 1.4024 21 1.17 1.24 1.2325 35 1.14 0.88 0.8026 25 1.12 1.07 1.0527 30 1.10 1.03 0.9328 24 1.08 1.13 1.1229 31 1.04 1.02 0.8930 29 1.03 1.04 0.9131 26 1.03 1.06 1.0332 33 0.96 0.88 0.8833 27 0.95 1.05 1.1734 32 0.94 0.97 1.0335 34 0.91 0.88 0.9436 36 0.87 0.83 0.7237 40 0.80 0.74 0.6838 37 0.79 0.80 0.7939 39 0.74 0.75 0.7540 41 0.72 0.74 0.7641 38 0.72 0.76 0.7042 42 0.60 0.64 0.6343 43 0.57 0.64 0.7044 44 0.57 0.55 0.5445 53 0.54 0.44 0.3946 50 0.54 0.50 0.4847 45 0.53 0.54 0.5548 46 0.50 0.54 0.5249 62 0.50 0.37 0.3550 49 0.48 0.50 0.4851 56 0.47 0.41 0.3452 51 0.47 0.47 0.4753 48 0.44 0.52 0.5954 61 0.44 0.38 0.3755 58 0.44 0.40 0.3056 54 0.43 0.43 0.43

Classificação no mês

Classificação no mês anterior

Page 4: ANS Indicereclamacoesnovo Jan2015

57 47 0.42 0.53 0.5258 57 0.41 0.40 0.3659 55 0.40 0.42 0.4860 52 0.40 0.47 0.4761 60 0.39 0.38 0.3162 64 0.35 0.35 0.3263 59 0.33 0.39 0.3864 66 0.33 0.32 0.3265 67 0.31 0.32 0.3166 65 0.29 0.33 0.3667 68 0.28 0.28 0.3068 63 0.28 0.37 0.3469 70 0.28 0.26 0.2570 71 0.28 0.26 0.2371 76 0.26 0.22 0.1672 72 0.24 0.26 0.2873 69 0.21 0.27 0.3074 74 0.21 0.23 0.2175 75 0.20 0.22 0.2576 77 0.19 0.19 0.1977 79 0.17 0.15 0.1778 73 0.17 0.25 0.2379 78 0.14 0.17 0.1680 81 0.14 0.13 0.1281 80 0.14 0.15 0.1582 82 0.10 0.09 0.0983 83 0.08 0.08 0.0984 86 0.06 0.06 0.0585 85 0.06 0.06 0.0586 87 0.05 0.05 0.0687 84 0.05 0.06 0.0788 88 0.05 0.05 0.0589 91 0.04 0.04 0.0590 89 0.04 0.04 0.0391 90 0.03 0.04 0.0392 93 0.03 0.02 0.0393 92 0.03 0.03 0.0394 94 0.03 0.02 0.0295 96 0.02 0.02 0.0296 95 0.02 0.02 0.0297 97 0.01 0.01 0.0198 98 0.01 0.01 0.0199 99 0.00 0.00 0.0099 99 0.00 0.00 0.0099 99 0.00 0.00 0.0099 99 0.00 0.00 0.00

Page 5: ANS Indicereclamacoesnovo Jan2015

Índice de Reclamações - fevereiro/2013 a janeiro/2015Operadoras de grande porte

Oct-14 Sep-14 Aug-14 Jul-14 Jun-14 May-14 Apr-14 Mar-14

0.95 0.86 0.81 0.78 0.76 0.76 0.76 0.8525.89 1.63 1.50 1.44 1.50 1.63 1.56 1.67

3.98 3.46 3.06 2.81 2.74 2.94 3.27 5.723.45 3.38 3.17 3.06 2.88 2.72 2.60 2.522.04 1.85 1.78 1.65 2.05 1.97 1.87 1.722.13 1.80 1.24 0.29 0.31 0.29 0.25 0.192.11 2.03 1.81 1.54 1.24 1.29 1.40 1.362.04 1.86 1.73 1.63 1.56 1.53 1.53 2.001.96 1.79 1.75 1.67 1.54 1.57 1.40 1.261.68 1.31 1.16 1.06 0.94 0.99 0.99 1.011.84 1.77 1.68 1.57 1.45 1.38 1.29 1.302.13 2.23 2.28 2.36 2.29 2.24 2.29 2.561.56 1.44 1.36 1.46 1.43 1.46 1.52 1.631.53 1.56 1.33 1.23 1.28 1.21 1.20 1.261.40 1.32 1.23 1.20 1.15 1.17 1.22 1.391.52 1.47 1.34 1.23 1.13 1.04 0.84 0.781.80 1.87 2.10 2.65 3.10 3.05 2.91 2.901.32 1.31 1.23 1.13 1.07 1.04 0.97 0.941.19 1.29 1.28 1.27 1.37 1.40 1.40 1.441.26 1.14 0.86 0.69 0.54 0.46 0.32 0.211.28 1.20 0.98 0.98 0.93 0.92 0.85 0.850.85 0.69 0.58 0.55 0.59 0.61 0.58 0.531.06 1.04 1.01 1.04 1.05 1.04 1.08 1.091.50 1.48 1.57 1.70 1.85 1.86 1.92 1.841.17 1.15 1.09 1.14 1.16 1.24 1.41 1.670.81 0.67 0.66 0.70 0.66 0.64 0.67 0.681.09 1.25 1.33 1.33 1.83 1.94 1.92 1.730.82 0.82 0.79 0.62 0.58 0.62 0.61 0.631.07 1.06 0.97 0.95 0.94 1.01 1.08 1.140.85 0.79 0.84 0.90 1.10 1.11 1.10 1.200.94 0.84 0.76 0.82 0.84 0.85 0.92 0.911.01 0.96 0.89 0.85 0.83 0.84 0.84 0.870.85 0.88 1.04 1.07 1.13 1.17 1.07 1.061.15 1.07 0.99 0.95 0.94 0.92 0.96 1.011.03 0.95 0.82 0.81 0.83 0.80 0.80 0.840.98 1.04 1.05 1.08 1.05 0.99 0.95 0.870.66 0.66 0.64 0.71 1.20 1.18 1.22 1.190.67 0.69 0.71 0.64 0.63 0.65 0.61 0.530.79 0.81 0.81 0.81 0.80 0.80 0.85 0.920.73 0.68 0.64 0.58 0.54 0.52 0.50 0.510.75 0.72 0.66 0.65 0.61 0.58 0.54 0.520.65 0.66 0.59 0.64 0.56 0.62 0.70 0.780.62 0.64 0.56 0.61 0.65 0.70 0.80 0.880.66 0.69 0.73 0.64 0.58 0.61 0.64 0.580.47 0.48 0.45 0.46 0.47 0.48 0.48 0.440.39 0.36 0.39 0.47 0.56 0.61 0.63 0.640.39 0.43 0.38 0.43 0.46 0.38 0.47 0.470.54 0.52 0.50 0.49 0.48 0.50 0.55 0.610.47 0.44 0.37 0.38 0.35 0.35 0.37 0.380.45 0.49 0.56 0.67 0.85 0.89 0.87 0.970.48 0.51 0.53 0.60 0.67 0.71 0.85 0.870.38 0.31 0.29 0.31 0.32 0.39 0.34 0.400.57 0.51 0.51 0.51 0.64 0.63 0.65 0.750.60 0.51 0.50 0.46 0.52 0.49 0.53 0.530.35 0.35 0.35 0.34 0.35 0.35 0.36 0.380.29 0.22 0.18 0.17 0.13 0.12 0.10 0.130.35 0.31 0.29 0.19 0.22 0.24 0.24 0.34

Page 6: ANS Indicereclamacoesnovo Jan2015

0.51 0.46 0.41 0.44 0.41 0.43 0.40 0.470.28 0.25 0.19 0.19 0.20 0.18 0.21 0.200.50 0.49 0.45 0.50 0.51 0.44 0.42 0.410.50 0.45 0.35 0.41 0.43 0.50 0.50 0.500.31 0.24 0.26 0.29 0.35 0.35 0.35 0.420.34 0.34 0.33 0.36 0.38 0.35 0.32 0.330.40 0.40 0.41 0.36 0.35 0.37 0.37 0.390.37 0.30 0.33 0.33 0.32 0.29 0.24 0.220.27 0.21 0.23 0.26 0.25 0.29 0.32 0.350.34 0.31 0.30 0.27 0.25 0.23 0.25 0.310.31 0.31 0.28 0.32 0.31 0.31 0.31 0.340.43 0.39 0.39 0.41 0.32 0.36 0.31 0.350.22 0.25 0.25 0.27 0.30 0.32 0.31 0.290.21 0.20 0.15 0.17 0.22 0.25 0.24 0.210.15 0.10 0.15 0.15 0.16 0.17 0.20 0.200.34 0.31 0.42 0.47 0.45 0.45 0.40 0.430.28 0.21 0.19 0.20 0.19 0.18 0.25 0.280.26 0.30 0.25 0.26 0.31 0.38 0.36 0.340.28 0.26 0.25 0.28 0.26 0.30 0.34 0.420.17 0.18 0.21 0.21 0.22 0.23 0.26 0.270.16 0.16 0.12 0.08 0.11 0.08 0.12 0.250.24 0.22 0.22 0.19 0.17 0.17 0.16 0.190.16 0.14 0.12 0.10 0.09 0.10 0.07 0.080.09 0.09 0.08 0.06 0.07 0.07 0.07 0.070.16 0.14 0.15 0.17 0.20 0.18 0.15 0.120.06 0.03 0.06 0.10 0.08 0.11 0.17 0.330.12 0.14 0.14 0.11 0.12 0.13 0.10 0.100.05 0.07 0.06 0.07 0.08 0.08 0.09 0.110.04 0.02 0.03 0.03 0.03 0.02 0.02 0.020.05 0.05 0.05 0.05 0.05 0.05 0.05 0.060.07 0.06 0.07 0.05 0.04 0.05 0.06 0.060.06 0.05 0.05 0.05 0.05 0.05 0.05 0.050.04 0.02 0.01 0.01 0.03 0.01 0.02 0.040.03 0.03 0.01 0.00 0.00 0.00 0.00 0.000.02 0.03 0.02 0.02 0.02 0.03 0.05 0.040.02 0.02 0.01 0.01 0.01 0.00 0.00 0.010.03 0.00 0.00 0.00 0.00 0.00 0.00 0.000.03 0.03 0.03 0.03 0.03 0.03 0.03 0.030.01 0.02 0.02 0.03 0.03 0.03 0.03 0.020.02 0.01 0.01 0.01 0.01 0.01 0.01 0.010.01 0.00 0.00 0.01 0.01 0.02 0.02 0.020.00 0.00 0.00 0.00 0.00 0.00 0.00 0.010.02 0.03 0.05 0.09 0.09 0.09 0.07 0.060.00 0.00 0.00 0.00 0.00 0.00 0.00 0.010.00 0.00 0.01 0.01 0.03 0.03 0.03 0.030.00 0.02 0.02 0.02 0.02 0.02 0.02 0.00

0.14 0.11 0.06 0.06 0.07 0.09 0.11 0.13

Page 7: ANS Indicereclamacoesnovo Jan2015

Índice de Reclamações - fevereiro/2013 a janeiro/2015Operadoras de grande porte

Feb-14 Jan-14 Dec-13 Nov-13 Oct-13 Sep-13 Aug-13 Jul-13 Jun-13 May-13

0.88 0.91 0.93 0.96 1.01 0.94 0.92 0.87 0.84 0.791.56 1.78 1.89 1.63 1.74 1.54 1.50 1.37 0.98 1.225.71 5.69 5.50 5.27 4.86 1.71 1.71 1.61 1.56 1.462.66 2.80 2.97 3.06 3.07 2.90 2.69 2.41 2.15 1.901.63 1.83 1.67 2.08 2.45 2.69 2.80 2.78 3.32 3.310.30 0.33 0.28 0.29 0.36 0.43 0.39 0.33 0.37 0.351.40 1.39 1.30 1.11 0.96 0.86 0.80 0.69 0.58 0.562.18 2.31 2.39 2.45 2.59 2.33 2.25 2.11 2.12 1.991.19 1.11 0.86 0.89 0.78 0.89 0.81 0.78 0.75 0.641.04 1.08 1.13 1.12 1.16 1.15 1.07 1.01 0.89 0.801.30 1.33 1.38 1.43 1.67 1.84 2.08 2.44 3.20 6.052.64 2.73 2.69 2.67 2.75 2.67 2.76 2.65 2.68 2.661.70 1.74 1.89 2.02 2.17 2.22 2.25 2.14 2.11 2.021.38 1.49 1.56 1.66 1.94 1.88 1.90 1.72 1.61 1.581.53 1.69 1.88 2.06 2.26 2.28 2.20 2.10 1.98 1.810.74 0.76 0.73 0.73 0.76 0.72 0.72 0.67 0.66 0.612.62 2.00 1.29 1.33 1.44 1.39 1.34 1.16 1.18 1.031.02 1.14 1.21 1.24 1.51 1.58 1.53 1.41 1.34 1.361.49 1.59 1.55 1.63 2.11 2.29 2.60 2.79 3.10 3.070.240.86 0.90 0.84 0.87 0.92 0.88 0.91 0.76 0.81 0.740.56 0.59 0.62 0.63 0.75 0.92 0.85 0.79 0.68 0.561.17 1.22 1.23 1.32 1.37 1.37 1.35 1.27 1.22 1.111.62 1.46 1.26 1.21 1.21 1.31 1.37 1.49 1.63 1.531.82 2.03 2.32 2.59 2.91 2.97 3.13 3.04 3.01 2.840.72 0.71 0.78 0.89 0.88 0.89 0.87 0.80 0.73 0.661.66 1.71 1.32 1.26 1.35 1.43 1.43 1.29 1.22 1.080.58 0.48 0.48 0.53 0.60 0.55 0.56 0.61 0.64 0.621.24 1.27 1.35 1.38 1.49 1.45 1.43 1.38 1.34 1.311.19 1.14 1.03 1.12 1.13 1.08 1.11 1.03 1.00 0.900.92 0.87 0.80 0.75 0.64 0.54 0.50 0.43 0.39 0.330.86 0.90 0.99 1.04 1.10 1.10 1.09 1.08 0.96 0.921.09 1.07 1.10 1.16 1.33 1.26 1.09 1.05 1.03 0.911.06 1.13 1.20 1.16 1.24 1.30 1.31 1.25 1.18 1.160.87 0.89 0.86 0.88 0.90 0.92 0.98 0.90 0.85 0.760.88 0.83 0.77 0.68 0.70 0.63 0.58 0.52 0.51 0.491.14 1.08 0.57 0.64 0.69 0.74 0.72 0.64 0.61 0.510.54 0.52 0.52 0.57 0.64 0.72 0.73 0.79 0.81 0.800.99 1.06 1.11 1.21 1.32 1.33 1.32 1.23 1.20 1.100.49 0.49 0.47 0.48 0.50 0.47 0.44 0.39 0.38 0.330.52 0.52 0.54 0.56 0.58 0.58 0.55 0.52 0.48 0.440.83 0.80 0.87 0.88 0.78 0.69 0.63 0.57 0.54 0.491.09 1.22 1.29 1.48 1.85 2.01 2.08 1.99 1.88 1.670.58 0.59 0.61 0.61 0.72 0.80 0.87 0.99 1.02 1.020.48 0.47 0.51 0.55 0.61 0.71 0.71 0.68 0.63 0.560.61 0.61 0.62 0.59 0.61 0.66 0.71 0.70 0.63 0.640.55 0.50 0.51 0.56 0.53 0.56 0.55 0.54 0.70 0.690.63 0.66 0.69 0.74 0.76 0.71 0.69 0.62 0.58 0.480.45 0.44 0.44 0.47 0.45 0.46 0.42 0.39 0.41 0.350.91 0.89 0.77 0.88 0.94 0.93 0.95 0.85 0.93 0.860.90 0.90 0.84 0.90 0.83 0.88 0.85 0.84 0.82 0.720.44 0.43 0.50 0.43 0.52 0.48 0.43 0.41 0.35 0.340.76 0.86 0.85 0.94 0.97 0.97 1.00 0.92 0.84 0.740.49 0.53 0.47 0.46 0.50 0.53 0.56 0.52 0.46 0.440.38 0.38 0.38 0.41 0.42 0.43 0.45 0.46 0.50 0.490.14 0.18 0.21 0.24 0.25 0.27 0.32 0.29 0.28 0.310.38 0.38 0.34 0.36 0.36 0.22 0.16 0.17 0.23 0.16

Page 8: ANS Indicereclamacoesnovo Jan2015

0.54 0.57 0.56 0.58 0.62 0.54 0.55 0.54 0.46 0.460.22 0.23 0.19 0.20 0.23 0.23 0.24 0.23 0.25 0.240.48 0.48 0.53 0.55 0.59 0.66 0.68 0.66 0.60 0.570.53 0.55 0.48 0.47 0.49 0.45 0.42 0.46 0.42 0.370.45 0.41 0.35 0.37 0.37 0.31 0.26 0.23 0.24 0.230.39 0.35 0.32 0.33 0.37 0.35 0.34 0.35 0.35 0.340.42 0.42 0.41 0.40 0.37 0.34 0.31 0.31 0.30 0.250.17 0.22 0.22 0.19 0.19 0.29 0.33 0.28 0.27 0.320.35 0.31 0.31 0.30 0.27 0.28 0.23 0.24 0.24 0.220.31 0.33 0.35 0.31 0.31 0.28 0.25 0.20 0.19 0.200.35 0.31 0.34 0.37 0.42 0.45 0.46 0.47 0.44 0.400.41 0.38 0.47 0.55 0.60 0.59 0.54 0.55 0.50 0.420.29 0.27 0.26 0.24 0.22 0.20 0.18 0.18 0.16 0.160.23 0.23 0.20 0.17 0.13 0.17 0.18 0.18 0.22 0.250.18 0.21 0.18 0.21 0.24 0.28 0.26 0.24 0.25 0.210.31 0.27 0.34 0.35 0.36 0.42 0.44 0.45 0.46 0.460.30 0.34 0.35 0.34 0.28 0.25 0.29 0.26 0.25 0.260.39 0.37 0.33 0.28 0.31 0.34 0.36 0.39 0.38 0.370.44 0.42 0.44 0.47 0.43 0.44 0.43 0.39 0.43 0.360.27 0.31 0.30 0.28 0.29 0.24 0.22 0.16 0.16 0.140.30 0.35 0.34 0.34 0.30 0.16 0.10 0.06 0.04 0.040.22 0.25 0.20 0.20 0.25 0.25 0.21 0.18 0.16 0.130.11 0.10 0.11 0.08 0.09 0.12 0.10 0.11 0.05 0.070.07 0.07 0.07 0.08 0.08 0.08 0.07 0.07 0.07 0.060.12 0.11 0.06 0.08 0.12 0.13 0.13 0.14 0.14 0.14

0.12 0.13 0.14 0.17 0.19 0.19 0.19 0.19 0.16 0.130.10 0.10 0.11 0.17 0.19 0.16 0.17 0.15 0.13 0.080.02 0.03 0.03 0.03 0.05 0.05 0.04 0.04 0.06 0.080.05 0.06 0.06 0.05 0.07 0.07 0.07 0.06 0.05 0.060.06 0.08 0.08 0.06 0.07 0.09 0.08 0.09 0.08 0.090.06 0.06 0.05 0.05 0.05 0.05 0.05 0.04 0.04 0.040.07 0.09 0.09 0.09 0.08 0.07 0.04 0.03 0.03 0.030.00 0.00 0.00 0.01 0.01 0.01 0.01 0.01 0.01 0.000.06 0.06 0.04 0.03 0.02 0.02 0.02 0.02 0.02 0.020.02 0.02 0.03 0.03 0.03 0.02 0.02 0.02 0.01 0.010.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.04 0.04 0.05 0.05 0.06 0.05 0.06 0.05 0.05 0.050.02 0.02 0.02 0.02 0.02 0.02 0.03 0.03 0.02 0.030.02 0.01 0.02 0.02 0.02 0.01 0.01 0.01 0.01 0.010.02 0.00 0.02 0.02 0.01 0.01 0.01 0.02 0.01 0.010.01 0.01 0.01 0.01 0.01 0.00 0.00 0.00 0.00 0.020.06 0.04 0.04 0.10 0.09 0.13 0.11 0.09 0.08 0.030.01 0.02 0.02 0.02 0.04 0.03 0.03 0.01 0.01 0.010.01 0.01 0.00 0.01 0.01 0.01 0.02 0.02 0.02 0.000.00 0.02 0.02 0.02 0.02 0.03 0.03 0.02 0.03 0.03

0.07 0.06 0.04 0.02 0.02 0.00 0.00 0.000.15 0.16 0.16 0.18 0.18 0.17 0.17 0.13 0.12 0.08

0.91

Page 9: ANS Indicereclamacoesnovo Jan2015

Índice de Reclamações - fevereiro/2013 a janeiro/2015Operadoras de grande porte

Apr-13 Mar-13 Feb-13

0.72 0.71 0.67 31,8771.20 1.46 1.32 24691.28 1.26 1.20 39881.81 1.88 1.83 16623.61 3.84 4.03 1920.33 0.27 0.22 4400.48 0.51 0.43 8961.81 1.83 1.80 6420.54 0.49 0.52 1290.77 0.82 0.80 3435.61 5.79 5.60 21332.58 2.54 2.31 4001.94 2.08 1.98 6151.22 1.12 1.02 941.64 1.56 1.51 47100.55 0.54 0.50 33900.95 0.86 0.86 1871.17 1.14 1.14 1573.04 3.79 3.54 81

3250.66 0.73 0.73 1500.58 0.43 0.44 931.07 1.04 0.94 5131.44 1.34 1.22 1822.57 2.53 2.34 5900.62 0.72 0.86 1170.91 0.86 0.80 1440.58 0.74 0.77 1091.21 1.27 1.26 3550.91 0.90 0.78 1190.29 0.30 0.25 700.86 0.83 0.87 3510.78 0.92 0.94 861.07 0.94 0.83 2060.67 0.66 0.51 1190.38 0.41 0.37 1640.49 0.55 0.54 580.76 0.67 0.62 1420.96 0.86 0.80 13830.30 0.29 0.28 6930.40 0.37 0.34 6680.45 0.39 0.36 931.17 1.01 0.70 671.01 1.14 1.04 800.53 0.45 0.43 1050.56 0.54 0.45 1020.74 0.77 0.73 480.42 0.44 0.43 1960.36 0.30 0.31 1690.70 0.73 0.74 390.67 0.55 0.45 590.29 0.26 0.25 370.64 0.65 0.57 320.40 0.37 0.35 440.50 0.54 0.51 3940.29 0.29 0.27 650.15 0.18 0.16 32

Reclamações6 meses

Page 10: ANS Indicereclamacoesnovo Jan2015

0.39 0.41 0.35 300.20 0.20 0.17 800.58 0.52 0.47 510.34 0.45 0.43 240.22 0.23 0.23 270.36 0.35 0.37 240.30 0.32 0.32 560.30 0.24 0.19 220.25 0.29 0.28 330.19 0.19 0.19 250.34 0.30 0.28 1100.43 0.50 0.49 190.18 0.16 0.13 350.27 0.29 0.27 180.15 0.15 0.15 390.45 0.43 0.39 190.23 0.28 0.22 240.29 0.22 0.20 170.36 0.35 0.37 340.11 0.12 0.10 500.07 0.07 0.06 140.07 0.06 0.01 100.05 0.05 0.05 220.07 0.07 0.07 580.11 0.12 0.18 12

70.11 0.14 0.14 70.06 0.07 0.05 80.08 0.11 0.20 100.03 0.03 0.02 160.07 0.05 0.05 180.04 0.03 0.03 1820.04 0.04 0.04 60.00 0.00 0.00 30.02 0.03 0.02 60.01 0.01 0.00 40.00 0.00 0.00 20.04 0.04 0.04 130.03 0.02 0.01 90.01 0.01 0.01 40.01 0.01 0.01 10.02 0.02 0.02 10.03 0.02 0.02 00.00 0.00 0.01 00.00 0.00 0.02 00.03 0.02 0.02 00.00 0.03 0.030.06 0.07 0.060.83 0.87 0.82

Page 11: ANS Indicereclamacoesnovo Jan2015

Índice de Reclamações - fevereiro/2013 a janeiro/2015Operadoras de médio porte

Razão Social (Registro ANS)

Média do setorVIVA PLANOS DE SAÚDE LTDA (412791)SAÚDE MEDICOL S/A. (309231)ADMINISTRADORA BRASILEIRA DE ASSISTÊNCIA MEDICA LTDA (413305)ASSIMÉDICA SISTEMA DE SAÚDE LTDA. (401846)SALUTAR SAÚDE SEGURADORA S/A (000027)SMS - ASSISTÊNCIA MÉDICA LTDA (311405)SAÚDE SIM LTDA (320111)ASSOCIAÇÃO AUXILIADORA DAS CLASSES LABORIOSAS (340146)CAMED OPERADORA DE PLANO DE SAÚDE LTDA (416339)COOPUS - COOPERATIVA DE USUÁRIOS DO SISTEMA DE SAÚDE DE CAMPINAS (384356)SANTO ANDRÉ PLANOS DE ASSISTENCIA MÉDICA LTDA. (400190)ASSISTENCIA MEDICO HOSPITALAR SAO LUCAS S/A (323811)CENTRO TRASMONTANO DE SAO PAULO (303623)CRUSAM CRUZEIRO DO SUL SERVIÇO DE ASSISTÊNCIA MÉDICA S. A. (324698)SUL AMÉRICA SAÚDE COMPANHIA DE SEGUROS (005622)BIOVIDA SAÚDE LTDA. (415111)IRMANDADE DA SANTA CASA DE MISERICÓRDIA DE MAUÁ (403920)ESMALE ASSISTENCIA INTERNACIONAL DE SAUDE LTDA. (395480)FUNDAÇÃO ASSISTENCIAL DOS SERVIDORES DO MINISTÉRIO DA FAZENDA (346926)UNIHOSP - SERVIÇOS DE SAÚDE LTDA. (412538)JARDIM AMÉRICA SAÚDE LTDA. (414450)NOSSA SAÚDE - OPERADORA PLANOS PRIVADOS DE ASSISTÊNCIA À SAÚDE LTDA. (372609)ECOLE SERVIÇOS MÉDICOS LTDA (414298)GAMEC - GRUPO DE ASSISTÊNCIA MEDICA EMPRESARIAL DO CEARÁ LTDA. (347591)UNIMED ARARUAMA COOPERATIVA DE TRABALHO MÉDICO LTDA (335215)GOOD LIFE SAUDE LTDA (305995)ASSOCIAÇÃO DE SAÚDE PORTUGUESA DE BENEFICÊNCIA (417530)UNIMED DO SUDOESTE COOPERATIVA DE TRABALHO MEDICO LTDA (350371)UNIHOSP SAÚDE S.A. (385255)CASA DE SAÚDE SÃO BERNARDO S/A (363766)PLANO HOSPITAL SAMARITANO LTDA (411256)UNIMED SERGIPE - COOPERATIVA DE TRABALHO MÉDICO (337668)ECONOMUS INSTITUTO DE SEGURIDADE SOCIAL (342611)UNIMED MONTES CLAROS COOPERATIVA DE TRABALHO MÉDICO LTDA. (304051)PROMÉDICA - PROTEÇÃO MEDICA A EMPRESAS S.A. (326861)UNIMED DE FEIRA DE SANTANA COOPERATIVA DE TRABALHO MÉDICO (322261)ATIVIA-COOPERATIVA DE SERVIÇOS MEDICOS E HOSPITALARES (320510)UNIMED MACAPA COOPERATIVA DE TRABALHO MÉDICO (366811)AMERON - ASSISTÊNCIA MÉDICA RONDÔNIA S/A. (321338)SMEDSJ - SERVIÇOS MÉDICOS SÃO JOSE S/C LTDA (349755)SAMED - SERVIÇOS DE ASSISTÊNCIA MÉDICA, ODONTOLÓGICA E HOSPITALAR S.A. (309192)PLAMED PLANO DE ASSISTENCIA MEDICA LTDA (343463)PLENA SAÚDE LTDA (348830)CAIXA DE ASSISTÊNCIA À SAÚDE - CABERJ (324361)GARANTIA DE SAÚDE LTDA (343064)

Page 12: ANS Indicereclamacoesnovo Jan2015

ASSOCIAÇÃO SANTA CASA SAÚDE DE SÃO JOSÉ DOS CAMPOS (419249)ASSOCIAÇÃO DA SANTA CASA SAÚDE DE RIBEIRÃO PRETO (417947)AMEPLAN ASSISTÊNCIA MÉDICA PLANEJADA LTDA (394734)ASSOCIAÇÃO ASSISTENCIAL DE SAÚDE SUPLEMENTAR CRUZ AZUL SAÚDE (411752)UNIMED DE CAMPOS COOPERATIVA DE TRABALHO MÉDICO (352683)UNIMED DO CARIRI COOPERATIVA DE TRABALHO MÉDICO (356123)AMESC - ASSOCIAÇÃO MÉDICA ESPÍRITA CRISTÃ (401081)PLANO DE SAÚDE ANA COSTA LTDA. (360244)TERRAMAR ADMINISTRADORA DE PLANO DE SAUDE LTDA (412759)PROMED ASSITÊNCIA MÉDICA LTDA (410632)UNIMED DE GUARULHOS COOPERATIVA DE TRABALHO MÉDICO (333051)UNIMED LITORAL COOPERATIVA DE TRABALHO MÉDICO LTDA (303356)UNIMED IMPERATRIZ COOPERATIVA DE TRABALHO MÉDICO (352543)PORTOMED - PORTO SEGURO SERVIÇOS DE SAUDE S/A (417491)QUALLITY SAÚDE ASSISTÊNCIA MÉDICA AMBULATORIAL LTDA (418170)MEMORIAL SAUDE LTDA (373010)UNIMED DE TAUBATÉ COOPERATIVA DE TRABALHO MÉDICO (363286)PREVDONTO ODONTO EMPRESA ASSISTÊNCIA ODONTOLÓGICA LTDA. (357294)UNIMED DE VOLTA REDONDA COOPERATIVA DE TRABALHO MÉDICO (364584)UNIMED ANÁPOLIS COOPERATIVA DE TRABALHO MÉDICO. (312347)UNIMED RONDÔNIA - COOPERATIVA DE TRABALHO MÉDICO (337374)UNIMED PALMAS COOPERATIVA DE TRABALHO MÉDICO (309907)UNIMED NOVA FRIBURGO-SOC.COOP.SERV.MED.HOSP.LTDA. (335479)FUNDAÇÃO CESP (315478)UNIMED NOVA IGUACU COOPERATIVA DE TRABALHO MEDICO (344397)UNIMED DE PARANAGUÁ COOPERATIVA DE TRABALHO MÉDICO (361615)MED-TOUR ADMINISTRADORA DE BENEFÍCIOS E EMPREENDIMENTOS LTDA. (328537)UNIMED CARUARU-COOPERATIVA DE TRABALHO MEDICO (340952)AGEMED SAÚDE S.A. (339601)SANTA RITA SAUDE LTDA. (348180)UNIMED JI PARANÁ COOPERATIVA DE TRABALHO MÉDICO (347507)UNIÃO MÉDICA - COOPERATIVA DE TRABALHO MÉDICO DE FEIRA DE SANTANA (414581)IRMANDADE SANTA CASA DE MISERICÓRDIA DE MARINGÁ (336831)UNIMED RIO BRANCO COOPERATIVA DE TRABALHO MEDICO LTDA (337871)UNIMED UBERABA COOPERATIVA DE TRABALHO MEDICO LTDA. (354066)UNIMED LITORAL SUL/RS - COOPERATIVA MÉDICA LTDA. (300136)SÃO LUCAS SAÚDE S/A (344362)CABERJ INTEGRAL SAÚDE S.A (415774)UNIMED TERESÓPOLIS COOPERATIVA DE TRABALHO MÉDICO (363774)SAUDE - SISTEMA ASSISTENCIAL UNIFICADO DE EMPRESAS - SOCIEDADE SIMPLES (410047)UNIMED DE MACAÉ COOPERATIVA DE ASSISTÊNCIA À SAÚDE (302953)ASSISTÊNCIA MÉDICA SÃO MIGUEL LTDA (325236)CAIXA DE ASSISTÊNCIA DOS FUNCIONÁRIOS DO BANCO DO NORDESTE DO BRASIL (385697)FUNDAÇÃO IRMÃO DIAMANTINO (419044)UNIMED VALE DO AÇO COOPERATIVA DE TRABALHO MÉDICO (359289)CLINICA SÃO JOSÉ SAUDE LTDA. (413275)LIFE EMPRESARIAL SAÚDE LTDA. (414492)CAIXA BENEFICENTE DOS FUNCIONARIOS DO BANCO DO ESTADO DE SÃO PAULO (352331)FEDERAÇAO DAS COOPERATIVAS DE TRABALHO MÉDICO DO ESTADO DO CEARÁ (321958)SERVIÇO FEDERAL DE PROCESSAMENTO DE DADOS (SERPRO) (345474)CAIXA DE ASSISTÊNCIA DOS SERVIDORES DA CEDAE - CAC (321869)METRUS INSTITUTO DE SEGURIDADE SOCIAL (380661)UNIMED GOVERNADOR VALADARES COOP. DE TRABALHO MÉDICO LTDA. (386588)FUNDAÇÃO SABESP DE SEGURIDADE SOCIAL - SABESPREV (336165)

Page 13: ANS Indicereclamacoesnovo Jan2015

SMV SERVIÇOS MÉDICOS LTDA (349194)EMPRESA BRASILEIRA DE TELECOMUNICAÇÕES S.A (320587)MEDIPLAN ASSISTENCIAL LTDA (368849)FEDERAÇAO REGIONAL DAS COOPERATIVAS MÉDICAS UNIMEDS DOS ESTADOS DE GOIAS E TOCANTINS E DO DISTRITO FEDERAL (386UNIMED TERESINA - COOPERATIVA DE TRABALHO MÉDICO (353353)UNIMED VALE DO SÃO FRANCISCO COOPERATIVA DE TRABALHO MÉDICO (323268)UNIÃO SAÚDE LTDA. (314609)HUMANA ASSISTENCIA MEDICA LTDA (357511)ASSOCIAÇÃO BRASILEIRA DOS EMPREGADOS EM TELECOMUNICAÇÕES (338915)UNIMED NORTE CAPIXABA- COOPERATIVA DE TRABALHO MÉDICO (371777)PARANA ASSISTENCIA MEDICA LTDA (315265)UNIMED RIO VERDE COOPERATIVA TRABALHO MEDICO (320251)DOCTOR CLIN OPERADORA DE PLANOS DE SAÚDE LTDA. (349682)VOLKSWAGEN DO BRASIL INDÚSTRIA DE VEÍCULOS AUTOMOTORES LTDA. (311634)UNIMED PIRAQUEAÇU COOPERATIVA DE TRABALHO MÉDICO (385751)UNIMED PETROPOLIS COOPERATIVA DE TRABALHO MÉDICO (323993)UNIMED DO OESTE DO PARANÁ - COOP. DE TRABALHO MEDICO (305227)UNIMED ITABUNA COOPERATIVA DE TRABALHO MEDICO (357065)CAIXA DE ASSISTÊNCIA DOS EMPREGADOS DA EMPRESA BRASILEIRA DE PESQUISA AGROPECUÁRIA (416401)UNIMED CONSELHEIRO LAFAIETE COOPERATIVA DE TRABALHO MÉDICO LTDA (345709)FUNDAÇÃO CELESC DE SEGURIDADE SOCIAL - CELOS (315044)UNIMED COSTA DO DESCOBRIMENTO COOPERATIVA DE TRABALHO MÉDICO (324345)UNIMED CURVELO COOPERATIVA DE TRABALHO MÉDICO LTDA. (330108)UNIMED PLANALTO MÉDIO- COOPERATIVA DE SERVIÇOS MÉDICOS LTDA (319384)UNIMED NORTE DO MATO GROSSO COOPERATIVA DE TRABALHO MÉDICO (353663)UNIMED DE CASCAVEL COOPERATIVA DE TRABALHO MÉDICO (370070)UNIMED DO VALE DO SEPOTUBA - COOPERATIVA DE TRABALHO MÉDICO (314099)FUNDAÇÃO WALDEMAR BARNSLEY PESSOA (319147)CARE PLUS MEDICINA ASSISTENCIAL LTDA. (379956)UNIMED PELOTAS/RS - COOPERATIVA DE ASSISTÊNCIA À SAÚDE LTDA. (311375)UNIMED ITUIUTABA COOPERATIVA TRABALHO MÉDICO LTDA. (301060)CAIXA DE ASSISTÊNCIA DOS EMPREGADOS DO BANCO DO ESTADO DO RIO GRANDE DO SUL (307319)UNIMED SUL CAPIXABA COOPERATIVA DE TRABALHO MÉDICO (320706)H.B. SAÚDE S/A. (350249)CEMIG SAÚDE (417505)SISTEMAS E PLANOS DE SAÚDE LTDA. (352586)UNIMED FRANCA - SOCIEDADE COOPERATIVA DE SERVIÇOS MÉDICOS E HOSPITALARES (354783)UNIMED NORTE FLUMINENSE COOPERATIVA DE TRABALHO MEDICO (312592)UNIMED BOA VISTA -COOPERATIVA DE TRABALHO MÉDICO (304158)PORTO ALEGRE CLÍNICAS S/S LTDA. (346870)BENSAUDE PLANO DE ASSISTENCIA MEDICA HOSPITALAR LTDA. (366561)UNIMED JUNDIAI - COOPERATIVA DE TRABALHO MÉDICO (303267)PARANÁ CLÍNICAS - PLANOS DE SAÚDE S/A (350141)PRO SALUTE SERVIÇOS PARA A SAÚDE LTDA. (369373)UNIMED DE CRICIÚMA COOPERATIVA DE TRABALHO MÉDICO DA REGIÃO CARBONÍFERA (329339)UNIMED DE JOINVILLE COOPERATIVA DE TRABALHO MÉDICO (321273)CENTRO HOSPITALAR ATIBAIA LTDA. (350699)UNIMED CRUZEIRO - COOPERATIVA DE TRABALHO MÉDICO (356107)UNIMED SALTO/ITU - COOPERATIVA MÉDICA (346276)UNIMED VALE DO SINOS - COOPERATIVA DE ASSISTÊNCIA À SAÚDE LTDA (356417)UNIMED PONTA GROSSA COOPERATIVA DE TRABALHO MEDICO (349712)UNIMED SOROCABA COOPERATIVA DE TRABALHO MÉDICO (348295)RN METROPOLITAN LTDA (414131)AMHPLA COOPERATIVA DE ASSISTENCIA MEDICA (333221)

Page 14: ANS Indicereclamacoesnovo Jan2015

POLICLIN SAÚDE S/A. (415693)CAIXA DE ASSISTENCIA A SAUDE DA UNIVERSIDADE (316873)ASSOCIAÇÃO SANTA CASA SAÚDE DE SOROCABA (418854)GRUPO ODONTOLOGICO IPIRANGA RIBEIRÃO PRETO LTDA. (415537)FUNDAÇÃO COPEL DE PREVIDÊNCIA E ASSISTÊNCIA SOCIAL (355151)UNIMED DE BIRIGUI - COOPERATIVA DE TRABALHO MÉDICO (345776)UNIMED/RS FEDERAÇÃO DAS COOPERATIVAS MÉDICAS DO RS LTDA (367087)AME-ASSISTÊNCIA MÉDICA A EMPRESAS LTDA (304531)UNIMED DE BRUSQUE COOPERATIVA DE TRABALHO MÉDICO (348244)ASSOCIAÇÃO EVANGELICA BENEFICENTE DE LONDRINA (326755)MEDPLAN ASSISTÊNCIA MEDICA LTDA. (337510)PASA - PLANO DE ASSISTENCIA A SAUDE DO APOSENTADO DA VALE (331988)UNIMED DE BARRA MANSA SOC. COOP. SERV.MED.E HOSPIT. (330264)AMHA SAUDE S/A (418587)UNIMED RONDONOPOLIS COOPERATIVA DE TRABALHO MÉDICO LTDA (359777)UNIMED CAMPINA GRANDE - COOPERATIVA DE TRABALHO MEDICO LTDA (367397)UNIMED SÃO CARLOS - COOPERATIVA DE TRABALHO MÉDICO (354031)UNIMED DE PINDAMONHANGABA - COOPERATIVA TRABALHO MEDICO (342343)UNIMED DE ASSIS COOPERATIVA DE TRABALHO MÉDICO (300713)UNIMED DE BAURU COOPERATIVA DE TRABALHO MÉDICO (369659)UNIMED DE CAÇAPAVA - COOPERATIVA DE TRABALHO MEDICO (334154)IRMANDADE DA SANTA CASA DE MISERICÓRDIA DE RIO CLARO (347655)UNIMED ITABIRA COOPERATIVA DE TRABALHO MÉDICO (335517)UNIMED DE SÃO ROQUE - COOPERATIVA DE TRABALHO MÉDICO (318388)AUSTACLINICAS ASSISTÊNCIA MÉDICA E HOSPITALAR LTDA (327417)UNIMED SANTA MARIA - SOC. COOP. DE SERVIÇOS MÉDICOS LTDA. (319708)UNIMED DE SANTA BÁRBARA D'OESTE E AMERICANA - COOP DE TRABALHO MÉDICO (369292)FUNDAÇÃO SANEPAR DE ASSISTÊNCIA SOCIAL (338648)UNIMED DE MARILIA COOPERATIVA DE TRABALHO MÉDICO (336106)UNIMED LESTE PAULISTA COOPERATIVA DE TRABALHO MÉDICO (358088)VERA CRUZ ASSOCIAÇÃO DE SAÚDE (360481)ODONTOGROUP SISTEMA DE SAÚDE LTDA. (389854)UNIMED GUARAPUAVA COOPERATIVA DE TRABALHO MÉDICO (322571)UNIMED SUL DO PARA COOPERATIVA DE TRABALHO MÉDICO (366145)UNIMED NOROESTE/RS - SOCIEDADE COOPERATIVA DE ASSISTÊNCIA À SAÚDE LTDA. (357260)IRMANDADE NOSSA SENHORA DAS MERCES DE MONTES CLAROS (363685)UNIMED DE JABOTICABAL COOP. DE TRABALHO MÉDICO (329886)UNIMED ARAXÁ COOPERATIVA DE TRABALHO MÉDICO LTDA. (331651)UNIMED TEOFILO OTONI COOPERATIVA DE TRABALHO MÉDICO (316881)ASSOCIAÇÃO DOS SERVIDORES MUNICIPAIS ESTADUAIS E FEDERAIS RJ (309028)CLIMEPE TOTAL LTDA (343013)UNIMED REGIONAL JAU - COOPERATIVA DE TRABALHO MÉDICO (306762)CIRCULO OPERARIO CAXIENSE (310247)UNIMED PLANALTO - COOPERATIVA DE TRABALHO MÉDICO (310131)UNIMED VALE DO CAÍ/RS - COOPERATIVA DE ASSISTÊNCIA À SAÚDE LTDA. (313211)UNIMED DO RIO GRANDE DO NORTE - FEDERAÇÃO DAS SOCIEDADES COOPERATIVAS DE TRABALHO MÉDICO (348406)UNIMED REGIONAL DE CAMPO MOURÃO COOP TRAB MEDICO (306100)UNIMED LAVRAS COOPERATIVA DE TRABALHO MÉDICO (345458)UNIMED SÃO LOURENÇO COOPERATIVA DE TRABALHO MÉDICO (370088)COOPERATIVA DE TRABALHO MÉDICO DE POUSO ALEGRE (337188)UNIMED DE DOURADOS COOPERATIVA DE TRABALHO MÉDICO LTDA (333662)CAIXA DE ASSISTÊNCIA DOS EMPREGADOS DOS SISTEMAS BESC E CODESC, DO BADESC E DA FUSESC (356476)UNIMED ENCOSTA DA SERRA/RS SOC COOP DE SERVIÇOS DE SAÚDE LTDA. (311715)UNIMED PARÁ DE MINAS COOPERATIVA DE TRABALHO MÉDICO LTDA. (304344)

Page 15: ANS Indicereclamacoesnovo Jan2015

UNIMED DE OURINHOS - COOPERATIVA DE TRABALHO MÉDICO (311294)SERPRAM-SERV.DE PREST.DE ASSISTÊNCIA MEDICO-HOSPITALAR S/A (306649)ASSOCIAÇAO DOS FUNCIONARIOS PUBLICOS DO ESTADO DO RIO GRANDE DO SUL (417599)FUNDAÇÃO CHESF DE ASSISTÊNCIA E SEGURIDADE SOCIAL (317233)EMPRESA BRASILEIRA DE INFRA-ESTRUTURA AEROPORTUÁRIA (400891)FUNDACAO LEONOR DE BARROS CAMARGO (410292)UNIMED POÇOS DE CALDAS - SOC. COOP. DE TRAB. E SERVIÇOS MÉDICOS (316148)UNIMED NOROESTE CAPIXABA COOPERATIVA DE TRABALHO MÉDICO. (371629)DENTAL CENTER SERVIÇOS ODONTOLOGICOS LTDA. (301591)ASSOCIAÇÃO DR. BARTHOLOMEU TACCHINI (342556)SANTA CASA DE MISERICÓRDIA DE JUIZ DE FORA (342807)PRIMA VIDA ODONTOLOGIA DE GRUPO LIMITADA (416525)UNIMED FRONTEIRA NOROESTE/RS - COOPERATIVA DE ASSISTÊNCIA À SAÚDE LTDA. (352179)SERMED-SAÚDE LTDA. (303739)UNIMED DE UBA COOPERATIVA DE TRABALHO MEDICO (362573)UNIMED DE TUBARAO - COOPERATIVA DE TRABALHO MEDICO DA REGIAO DA AMUREL (364860)UNIODONTO DE SOROCABA COOPERATIVA ODONTOLÓGICA (334243)UNIMED BARBACENA - COOPERATIVA DE TRABALHO MÉDICO LTDA (309087)UNIMED DE RIO CLARO SP COOPERATIVA DE TRABALHO MEDICO (306126)PREVIDENT ASSISTÊNCIA ODONTOLÓGICA LTDA. (374440)UNIMED REGIONAL DA BAIXA MOGIANA - COOPERATIVA DE TRABALHO MÉDICO (311847)SANTA CASA DE MISERICÓRDIA DE BARRETOS (390178)UNIMED DE BEBEDOURO COOPERATIVA DE TRABALHO MÉDICO (331341)UNIMED DE LENÇOIS PAULISTA - COOPERATIVA DE TRABALHO MÉDICO (325031)UNIMED COSTA OESTE - COOPERATIVA DE TRABALHO MÉDICO (371106)UNIMED DE PRESIDENTE PRUDENTE COOPERATIVA DE TRAB.MÉDICO (315796)SAMEL PLANO DE SAÚDE LTDA (367095)UNIMED DE LIMEIRA COOPERATIVA DE TRABALHO MÉDICO (301574)SEPACO AUTOGESTÃO (416967)UNIODONTO DO RIO DE JANEIRO COOPERATIVA ODONTOLÓGICA LTDA (318230)UNIMED ITAJUBA COOPERATIVA DE TRABALHO MEDICO (322831)J. & R. OPERADORA DE PLANOS ODONTOLOGICOS S/S LTDA. (304441)WMS SUPERMERCADOS DO BRASIL LTDA (345628)BENEFICENCIA CAMILIANA DO SUL (318299)UNIODONTO DO BRASIL CENTRAL NACIONAL DAS COOPERATIVAS ODONTÓLOGICAS (314315)IRMANDADE DA SANTA CASA DE MISERICÓRDIA DE PIRACICABA (354562)SAUDE PAS - MEDICINA E ODONTO (409243)UNIMED SÃO JOÃO DEL REI - COOPERATIVA DE TRABALHO MÉDICO (323926)UNIMED DE ITATIBA COOPERATIVA DE TRABALHO MÉDICO (415014)CAIXA DE ASSISTÊNCIA SISTEMA SAÚDE INTEGRAL-SSI SAUDE (320820)COOPERATIVA DE TRABALHO MÉDICO DE SÃO LUÍS LTDA. - UNIMED DE SÃO LUÍS (338559)UNIMED ERECHIM - COOPERATIVA DE SERVIÇOS DE SAÚDE LTDA. (357022)UNIMED DE BARRETOS COOPERATIVA DE TRABALHO MÉDICO (347108)AMEP FREGUESIA OPERADORA DE PLANO DE SAUDE LTDA (413330)UNIMED EXTREMO SUL COOPERATIVA DE TRABALHO MÉDICO (346209)UNIODONTO REGIONAL COOP TRAB ODONTOLOGICO LTDA (344451)UNIMED DE CATANDUVA - COOPERATIVA DE TRABALHO MÉDICO (351407)UNIMED VARGINHA COOPERATIVA DE TRABALHO MÉDICO (344729)UNIMED DE ARARAS COOPERATIVA DE TRABALHO MÉDICO (348082)APO - ASSISTÊNCIA PERSONALIZADA ODONTOLÓGICA LTDA. (411124)SOGELI PLANOS ODONTOLÓGICOS LTDA. (351890)UNIMED NORDESTE PAULISTA - FED. INTRAFEDERATIVA DAS COOP. MÉDICAS (328294)UNIODONTO/RN - COOPERATIVA ODONTOLOGICA DO RIO GRANDE DO NORTE (345318)ASSOCIAÇÃO DE ASSISTÊNCIA À SAÚDE DOS EMPREGADOS DA COPASA (416568)

Page 16: ANS Indicereclamacoesnovo Jan2015

UNIMED REGIONAL SUL GOIAS COOP. DE TRABALHO MÉDICO LTDA (305472)UNIODONTO MACEIÓ COOPERATIVA ODONTOLÓGICA (321125)UNIODONTO DE FORTALEZA COOPERATIVA DE TRABALHO ODONTOLOGICO LTDA (335258)FEDERAÇÃO DAS UNIODONTOS DO ESTADO DE MINAS GERAIS (344583)DENTAL GOLD ASSISTÊNCIA ODONTOLÓGICA LTDA. (300730)CAMIM-CLINICA MÉDICA LTDA (319872)UNIMED DE ARACATUBA - COOPERATIVA DE TRABALHO MÉDICO (369411)UNIMED SETE LAGOAS COOPERATIVA TRABALHO MÉDICO (349534)PRONTOMED PLANOS DE SAÚDE LTDA (301728)BUCAL HELP ASSISTENCIA ODONTOLOGICA LTDA. (414794)UNIMED PATO BRANCO COOPERATIVA DE TRABALHO MEDICO (370681)SERVDONTO - PLANO DE ASSISTÊNCIA ODONTOLÓGICA LTDA ME., (414701)ABS-ASSISTÊNCIA BUCAL SERVIÇOS S/C LTDA. (306347)MEDICAL MEDICINA COOPERATIVA ASSISTENCIAL DE LIMEIRA (360767)PLANO DE ASSISTÊNCIA ODONTOLÓGICA FAUCHARD LTDA. ME (417106)HOSPITAL REGIONAL DE FRANCA S/A (309338)UNIMED CHAPECÓ - COOPERATIVA DE TRABALHO MÉDICO DA REGIÃO OESTE CATARINENSE (354295)LIS DENTAL LTDA (417971)SOESP-ODONTO SISTEMA ODONTOLÓGICO E SERVIÇOS PREVENTIVOS LTDA. (405604)FUNDAÇÃO FIAT SAÚDE E BEM ESTAR (418285)INSTITUTO CURITIBA DE SAUDE (419010)ASSOCIAÇÃO BENEFICENTE CATÓLICA (322326)ASSOCIAÇÃO SERVIÇOS ODONTOLÓGICOS DA INDÚSTRIA DE MINAS GERAIS-ODONTOVIDA (417220)COOPERATIVA DE TRABALHO MEDICO REGIÃO DO PLANALTO SERRANO (318213)COOPERATIVA ODONTOLÓGICA DO ESTADO DO AMAPÁ (365785)DENTAL MASTER LTDA. (413747)DENTAL NORTE ASSISTENCIA ODONTOLOGICA LTDA. (417181)DENTAL-PAR - ASSISTÊNCIA ODONTOLÓGICA EMPRESARIAL LTDA. (322890)FEDERAÇÃO DAS COOP ODONTOLÓGICAS DO ESTADO DE SANTA CATARINA (415626)GARCIA PEDROSA LTDA. (412350)IRMANDADE DO SENHOR BOM JESUS DOS PASSOS DA STA CASA DE MISERICORDIA DE BRAGANÇA PAULISTA (323977)MOGIDONTO PLANOS ODONTOLÓGICOS LTDA (354741)ORAL BRASIL PLANOS ODONTOLÓGICOS LTDA (413127)REAL GRANDEZA - FUNDAÇÃO DE PREVIDÊNCIA E ASSISTÊNCIA SOCIAL (331317)SANTA CASA DE MISERICORDIA DE SAO JOAQUIM DA BARRA (345091)UNIMED AMPARO COOPERATIVA DE TRABALHO MÉDICO (345598)UNIMED BARRA DO GARÇAS - COOPERATIVA DE TRABALHO MÉDICO (304468)UNIMED DE ANDRADINA - COOPERATIVA DE TRABALHO MÉDICO (303844)UNIMED DE BOTUCATU COOPERATIVA DE TRABALHO MÉDICO (304883)UNIMED DE PARANAVAÍ COOPERATIVA DE TRABALHO MÉDICO (320862)UNIMED ITAÚNA COOPERATIVA DE TRABALHO MÉDICO LTDA. (356581)UNIMED NOROESTE DO PARANÁ COOP DE TRABALHO MÉDICO . (365777)UNIMED TRÊS CORAÇÕES COOPERATIVA DE TRABALHO MÉDICO LTDA. (359033)UNIODONTO - RESENDE COOPERATIVA ODONTOLOGICA (406121)UNIODONTO COOP ODONT VALE TAQUARI E RIO PARDO LTDA (353752)UNIODONTO DE AMERICANA COOPERATIVA ODONTOLÓGICA (347604)UNIODONTO DE JOÃO PESSOA COOPERATIVA ODONTOLÓGICA (361569)UNIODONTO DE JUNDIAÍ COOPERATIVA ODONTOLÓGICA (347795)UNIODONTO DE MANAUS - COOPERATIVA ODONTOLÓGICA LTDA. (311391)UNIODONTO DE MARÍLIA COOPERATIVA ODONTOLÓGICA (354821)UNIODONTO DE MATO GROSSO COOP TRAB ODONTOLOGICO LTDA (343404)UNIODONTO DE PIRACICABA - COOPERATIVA DE TRABALHO ODONTOLÓGICO (346004)UNIODONTO DE SC COOPERATIVA ADMINISTRADORAS DE CONTRATOS (342203)UNIODONTO DO SUL GOIANO COOPERATIVA ODONTOLOGICA (358339)

Page 17: ANS Indicereclamacoesnovo Jan2015

UNIODONTO MACAÉ - COOPERATIVA ODONTOLÓGICA (300195)UNIODONTO PAULISTA-FEDERAÇÃO DAS COOPERATIVAS ODONTOLÓGICAS DO ESTADO DE SÃO PAULO (361593)UNIODONTO PORTO ALEGRE COOPERATIVA ODONTOLOGICA LTDA (366439)UNIODONTO RIO GRANDE-LITORAL COOPERATIVA ODONTOLOGICA LTDA (367966)UNIODONTO SUL FLUMINENSE COOP DE TRAB ODONTOLOGICO LTDA (363171)ADCON - ADMINISTRADORA DE CONVENIOS ODONTOLÓGICOS LTDA (400386)ASL - ASSISTÊNCIA À SAÚDE LTDA (411264)EXCELSIOR MED S/A (411051)IRMANDADE DA SANTA CASA DA MISERICÓRDIA DE SANTOS (316491)MAISODONTO ASSISTÊNCIA ODONTÓLOGICA LTDA. (410136)OPERADORA IDEAL SAUDE LTDA. - EM LIQUIDAÇÃO EXTRAJUDICIAL (412171)PERDIGÃO AGROINDUSTRIAL S.A (324485)REAL SAUDE LTDA EPP - EM LIQUIDAÇÃO EXTRAJUDICIAL (381161)

Page 18: ANS Indicereclamacoesnovo Jan2015

Índice de Reclamações - fevereiro/2013 a janeiro/2015Operadoras de médio porte

Jan-15 Dec-14

0.92 0.861 1 70.20 49.852 2 43.93 48.963 4 15.80 12.814 3 14.83 20.705 5 12.16 9.466 6 11.23 9.267 8 6.56 4.478 7 5.43 5.199 9 5.23 4.39

10 10 4.79 3.5111 11 2.78 2.5212 15 2.68 2.3413 12 2.56 2.4214 16 2.50 2.3415 13 2.50 2.3916 14 2.05 2.3517 21 2.04 1.7618 22 2.00 1.7419 18 2.00 1.9720 19 1.88 1.9121 20 1.81 1.8022 23 1.68 1.7023 26 1.66 1.6224 17 1.61 2.0125 38 1.58 1.1926 31 1.56 1.3227 28 1.52 1.3928 29 1.48 1.3829 33 1.47 1.2930 27 1.45 1.4731 36 1.43 1.2332 25 1.42 1.6733 24 1.41 1.6834 34 1.37 1.2835 46 1.29 0.9536 37 1.25 1.2237 50 1.25 0.9238 40 1.20 1.0639 35 1.18 1.2740 43 1.11 0.9741 39 1.04 1.0742 32 1.04 1.3143 51 1.04 0.9044 49 0.98 0.9345 30 0.95 1.36

Classificação no mês

Classificação no mês anterior

Page 19: ANS Indicereclamacoesnovo Jan2015

46 45 0.94 0.9547 47 0.94 0.9548 57 0.89 0.8649 64 0.88 0.7850 68 0.87 0.7651 53 0.84 0.9052 75 0.83 0.6453 52 0.83 0.9054 70 0.83 0.7355 63 0.82 0.7856 62 0.82 0.8057 54 0.82 0.8758 42 0.80 1.0159 74 0.79 0.6760 48 0.79 0.9561 66 0.79 0.7762 41 0.79 1.0263 125 0.78 0.3464 60 0.77 0.8265 82 0.74 0.5666 44 0.72 0.9667 73 0.70 0.7168 79 0.69 0.6469 72 0.69 0.7170 65 0.69 0.7771 61 0.69 0.8272 71 0.68 0.7373 78 0.68 0.6474 55 0.67 0.8675 58 0.67 0.8576 59 0.67 0.8377 69 0.67 0.7478 67 0.66 0.7679 89 0.61 0.5380 77 0.61 0.6481 97 0.60 0.4882 88 0.58 0.5383 83 0.58 0.5684 91 0.57 0.5185 96 0.57 0.5086 90 0.56 0.5287 80 0.56 0.6388 93 0.55 0.5189 164 0.54 0.2390 111 0.53 0.4091 85 0.51 0.5592 84 0.51 0.5693 107 0.51 0.4294 94 0.50 0.5195 81 0.50 0.6296 56 0.48 0.8697 129 0.48 0.3298 95 0.48 0.5199 76 0.47 0.64

Page 20: ANS Indicereclamacoesnovo Jan2015

100 175 0.47 0.20101 112 0.46 0.40102 87 0.46 0.53103 121 0.44 0.37104 120 0.43 0.37105 131 0.43 0.31106 105 0.43 0.43107 106 0.42 0.43108 101 0.42 0.45109 108 0.41 0.42110 86 0.41 0.55111 98 0.41 0.48112 114 0.40 0.39113 138 0.39 0.29114 113 0.39 0.39115 123 0.39 0.35116 115 0.39 0.39117 116 0.38 0.38118 103 0.38 0.44119 132 0.38 0.31120 102 0.37 0.45121 172 0.36 0.21122 144 0.36 0.27123 124 0.34 0.34124 104 0.34 0.43125 133 0.33 0.31126 142 0.32 0.28127 109 0.32 0.41128 119 0.32 0.38129 128 0.32 0.32130 118 0.31 0.38131 143 0.31 0.27132 122 0.31 0.37133 139 0.31 0.29134 110 0.30 0.41135 145 0.30 0.26136 135 0.30 0.30137 100 0.30 0.46138 167 0.30 0.22139 173 0.29 0.21140 168 0.29 0.22141 151 0.29 0.25142 177 0.28 0.20143 126 0.28 0.34144 141 0.28 0.28145 137 0.27 0.29146 127 0.27 0.34147 99 0.26 0.46148 181 0.26 0.19149 146 0.26 0.26150 179 0.26 0.19151 140 0.26 0.28152 130 0.25 0.32153 136 0.25 0.30

Page 21: ANS Indicereclamacoesnovo Jan2015

154 150 0.25 0.25155 183 0.25 0.18156 154 0.24 0.24157 203 0.24 0.15158 158 0.24 0.24159 199 0.23 0.16160 160 0.23 0.24161 201 0.23 0.15162 227 0.23 0.11163 92 0.23 0.51164 134 0.23 0.30165 147 0.23 0.26166 117 0.23 0.38167 250 0.23 0.08168 165 0.23 0.23169 178 0.22 0.20170 156 0.22 0.24171 204 0.22 0.15172 166 0.22 0.22173 157 0.22 0.24174 169 0.22 0.21175 209 0.21 0.14176 174 0.21 0.21177 152 0.21 0.25178 162 0.20 0.23179 176 0.20 0.20180 185 0.20 0.18181 214 0.20 0.13182 186 0.20 0.18183 223 0.20 0.12184 180 0.19 0.19185 191 0.19 0.17186 148 0.19 0.26187 189 0.19 0.17188 196 0.19 0.16189 216 0.19 0.12190 161 0.18 0.23191 221 0.18 0.12192 159 0.18 0.24193 163 0.17 0.23194 170 0.17 0.21195 187 0.17 0.17196 155 0.17 0.24197 149 0.17 0.25198 218 0.17 0.12199 192 0.16 0.17200 190 0.16 0.17201 193 0.16 0.16202 240 0.16 0.10203 212 0.16 0.14204 194 0.16 0.16205 195 0.16 0.16206 230 0.16 0.11207 247 0.16 0.08

Page 22: ANS Indicereclamacoesnovo Jan2015

208 197 0.16 0.16209 224 0.16 0.12210 220 0.15 0.12211 153 0.15 0.25212 205 0.15 0.15213 206 0.15 0.15214 207 0.15 0.15215 184 0.15 0.18216 262 0.15 0.06217 188 0.14 0.17218 211 0.14 0.14219 225 0.14 0.11220 213 0.14 0.13221 236 0.13 0.10222 215 0.13 0.13223 171 0.13 0.21224 259 0.12 0.06225 260 0.12 0.06226 219 0.12 0.12227 252 0.12 0.07228 202 0.11 0.15229 226 0.11 0.11230 182 0.11 0.19231 228 0.11 0.11232 232 0.10 0.11233 233 0.10 0.10234 234 0.10 0.10235 256 0.10 0.07236 238 0.10 0.10237 229 0.10 0.11238 242 0.09 0.09239 273 0.09 0.04240 243 0.09 0.09241 208 0.09 0.14242 244 0.08 0.09243 246 0.08 0.08244 281 0.08 0.00245 198 0.08 0.16246 200 0.08 0.16247 248 0.08 0.08248 279 0.08 0.04249 251 0.07 0.07250 281 0.07 0.00251 253 0.07 0.07252 210 0.07 0.14253 254 0.07 0.07254 239 0.07 0.10255 217 0.06 0.12256 241 0.06 0.09257 281 0.06 0.00258 222 0.06 0.12259 261 0.06 0.06260 263 0.06 0.06261 265 0.06 0.06

Page 23: ANS Indicereclamacoesnovo Jan2015

262 266 0.05 0.05263 280 0.05 0.03264 231 0.05 0.11265 267 0.05 0.05266 268 0.05 0.05267 235 0.05 0.10268 237 0.05 0.10269 270 0.05 0.05270 281 0.05 0.00271 269 0.05 0.05272 271 0.05 0.05273 257 0.05 0.07274 281 0.04 0.00275 274 0.04 0.04276 245 0.04 0.08277 275 0.04 0.04278 278 0.04 0.04279 277 0.04 0.04280 281 0.03 0.00281 249 0.03 0.08282 272 0.02 0.05283 281 0.00 0.00283 281 0.00 0.00283 281 0.00 0.00283 281 0.00 0.00283 255 0.00 0.07283 281 0.00 0.00283 281 0.00 0.00283 281 0.00 0.00283 264 0.00 0.06283 258 0.00 0.06283 281 0.00 0.00283 281 0.00 0.00283 276 0.00 0.04283 281 0.00 0.00283 281 0.00 0.00283 281 0.00 0.00283 281 0.00 0.00283 281 0.00 0.00283 281 0.00 0.00283 281 0.00 0.00283 281 0.00 0.00283 281 0.00 0.00283 281 0.00 0.00283 281 0.00 0.00283 281 0.00 0.00283 281 0.00 0.00283 281 0.00 0.00283 281 0.00 0.00283 281 0.00 0.00283 281 0.00 0.00283 281 0.00 0.00283 281 0.00 0.00283 281 0.00 0.00

Page 24: ANS Indicereclamacoesnovo Jan2015

283 281 0.00 0.00283 281 0.00 0.00283 281 0.00 0.00283 281 0.00 0.00283 281 0.00 0.00

Page 25: ANS Indicereclamacoesnovo Jan2015

Índice de Reclamações - fevereiro/2013 a janeiro/2015Operadoras de médio porte

Nov-14 Oct-14 Sep-14 Aug-14 Jul-14

0.82 0.79 0.74 0.69 0.6840.28 32.20 25.87 25.80 22.5350.14 48.67 37.20 19.83 12.3311.15 9.02 6.48 4.40 2.6721.87 21.09 20.50 13.84 10.84

6.93 5.75 4.91 4.03 3.248.46 7.28 6.48 6.02 6.474.58 4.01 3.30 2.55 2.374.75 4.42 4.15 4.41 4.613.79 3.35 3.11 2.59 2.753.30 3.07 2.81 2.18 2.382.12 2.14 2.28 2.29 3.012.28 2.05 2.01 1.77 1.852.36 2.49 2.69 2.54 2.522.59 2.54 2.43 2.25 2.492.27 2.19 2.21 1.97 1.892.51 2.91 3.28 3.33 3.241.64 1.45 0.87 0.65 0.861.67 1.83 1.64 2.05 2.421.90 1.92 1.90 2.07 2.132.11 2.38 2.37 3.02 3.001.75 1.83 1.69 1.91 2.001.79 1.72 1.74 1.66 1.921.44 1.34 1.41 1.71 2.192.01 1.69 1.20 1.20 1.431.20 1.29 1.30 1.23 1.481.58 1.53 1.42 1.54 1.381.36 1.39 1.52 1.36 1.361.28 1.50 1.27 1.11 1.281.16 1.10 1.15 1.15 1.081.57 1.91 2.02 1.95 2.221.14 1.05 0.84 0.67 0.661.53 1.58 1.63 1.90 2.191.63 1.52 1.47 1.60 1.661.32 1.14 1.28 0.85 1.050.79 0.77 0.79 0.75 0.760.89 0.74 0.70 0.70 0.700.72 0.72 0.58 0.64 0.630.37 0.24 0.24 0.12 0.121.50 1.33 1.30 1.23 1.290.98 1.07 0.85 0.85 0.931.27 1.30 1.24 1.01 0.801.23 1.30 1.41 1.53 1.450.81 0.78 0.54 0.54 0.440.82 0.83 0.84 0.91 0.921.38 1.50 1.71 1.86 1.66

Page 26: ANS Indicereclamacoesnovo Jan2015

0.68 0.57 0.41 0.26 0.230.73 0.88 0.73 0.74 0.660.83 0.98 1.06 1.11 1.140.75 0.72 0.77 0.64 0.640.76 0.96 0.84 0.92 0.920.75 0.75 0.54 0.38 0.390.84 0.88 0.73 0.50 0.470.92 0.86 0.85 0.78 0.670.85 0.88 1.23 1.41 1.670.73 0.69 0.82 0.81 0.740.80 0.74 0.90 0.91 0.970.97 0.97 1.05 0.93 1.011.10 1.10 1.04 0.98 1.330.70 0.74 0.58 0.45 0.380.98 0.81 0.97 0.92 0.880.82 0.88 0.69 0.76 0.861.14 1.02 0.85 0.68 0.640.20 0.16 0.07 0.06 0.080.89 0.86 0.81 0.73 0.770.52 0.53 0.34 0.54 0.541.06 1.06 1.02 0.87 0.830.62 0.67 0.59 0.63 0.760.48 0.38 0.28 0.25 0.400.72 0.70 0.62 0.66 0.580.79 0.66 0.67 0.57 0.690.89 0.96 0.26 0.26 0.330.73 0.70 0.78 0.83 0.760.60 0.64 0.46 0.47 0.490.81 0.86 0.87 0.95 0.870.86 0.93 0.76 0.72 0.690.84 0.74 0.55 0.55 0.520.62 1.13 1.19 1.57 1.760.71 0.61 0.46 0.51 0.570.60 0.60 0.60 0.75 0.670.56 0.47 0.39 0.30 0.210.40 0.28 0.28 0.32 0.200.53 0.59 0.52 0.50 0.760.75 0.99 1.10 0.89 0.890.46 0.51 0.66 0.41 0.450.57 0.45 0.43 0.37 0.450.47 0.48 0.45 0.44 0.460.74 0.70 0.83 0.73 0.750.59 0.51 0.51 0.56 0.690.31 0.31 0.27 0.24 0.200.30 0.45 0.45 0.33 0.370.51 0.59 0.67 0.60 0.400.54 0.54 0.52 0.28 0.330.44 0.86 1.51 1.45 1.410.46 0.59 0.63 0.61 0.460.63 0.50 0.69 0.50 0.630.91 0.86 0.86 0.75 0.640.43 0.38 0.27 0.11 0.210.54 0.59 0.56 0.42 0.390.61 0.50 0.40 0.33 0.27

Page 27: ANS Indicereclamacoesnovo Jan2015

0.21 0.28 0.42 0.49 0.350.33 0.20 0.13 0.13 0.130.57 0.43 0.32 0.30 0.360.30 0.37 0.37 0.30 0.220.40 0.35 0.31 0.38 0.410.31 0.22 0.25 0.38 0.420.48 0.49 0.44 0.27 0.280.43 0.44 0.41 0.29 0.210.49 0.59 0.72 1.02 0.920.48 0.49 0.50 0.62 0.620.70 0.63 0.71 0.72 0.860.38 0.42 0.32 0.28 0.250.32 0.31 0.29 0.28 0.200.26 0.26 0.23 0.20 0.170.40 0.40 0.41 0.16 0.000.31 0.23 0.23 0.31 0.310.23 0.16 0.31 0.16 0.160.45 0.52 0.60 0.40 0.270.37 0.31 0.31 0.19 0.120.18 0.36 0.36 0.29 0.230.44 0.52 0.45 0.45 0.300.07 0.21 0.29 0.29 0.360.31 0.27 0.22 0.22 0.220.21 0.28 0.21 0.14 0.220.35 0.57 0.62 0.77 0.730.35 0.27 0.30 0.32 0.390.28 0.43 0.43 0.35 0.260.39 0.54 0.68 0.77 0.910.37 0.52 0.49 0.60 0.700.32 0.38 0.38 0.33 0.390.39 0.32 0.26 0.26 0.200.23 0.23 0.27 0.31 0.420.39 0.37 0.31 0.23 0.220.32 0.27 0.24 0.26 0.280.36 0.36 0.41 0.38 0.300.28 0.22 0.21 0.21 0.210.35 0.26 0.23 0.21 0.140.63 0.56 0.57 0.59 0.600.22 0.23 0.45 0.38 0.600.22 0.23 0.23 0.29 0.460.18 0.14 0.11 0.07 0.150.24 0.17 0.17 0.20 0.240.20 0.22 0.23 0.34 0.360.33 0.36 0.39 0.41 0.380.17 0.17 0.31 0.40 0.340.31 0.27 0.26 0.18 0.200.40 0.60 0.60 0.67 0.470.40 0.40 0.60 0.47 0.470.27 0.27 0.27 0.16 0.160.28 0.31 0.28 0.21 0.210.16 0.23 0.30 0.27 0.200.30 0.28 0.28 0.21 0.260.22 0.26 0.20 0.30 0.300.34 0.29 0.21 0.29 0.24

Page 28: ANS Indicereclamacoesnovo Jan2015

0.26 0.30 0.26 0.38 0.350.31 0.37 0.43 0.61 0.720.25 0.25 0.20 0.00 0.000.14 0.20 0.27 0.33 0.320.16 0.20 0.36 0.44 0.470.16 0.31 0.31 0.47 0.470.32 0.32 0.29 0.33 0.470.08 0.08 0.07 0.07 0.070.11 0.17 0.11 0.11 0.170.60 0.60 0.70 0.84 0.840.29 0.24 0.22 0.20 0.170.21 0.16 0.21 0.21 0.220.39 0.31 0.24 0.39 0.480.00 0.00 0.08 0.08 0.090.15 0.08 0.08 0.08 0.280.25 0.25 0.23 0.20 0.280.23 0.26 0.26 0.23 0.260.15 0.15 0.07 0.07 0.070.23 0.23 0.15 0.15 0.080.20 0.19 0.17 0.21 0.270.21 0.21 0.00 0.00 0.000.14 0.14 0.14 0.00 0.000.35 0.36 0.29 0.29 0.140.25 0.21 0.21 0.13 0.090.23 0.17 0.23 0.23 0.320.21 0.17 0.17 0.13 0.220.16 0.18 0.20 0.20 0.200.13 0.13 0.07 0.00 0.000.15 0.09 0.11 0.18 0.180.04 0.04 0.04 0.08 0.160.24 0.29 0.34 0.48 0.340.17 0.14 0.08 0.12 0.080.32 0.32 0.20 0.20 0.270.10 0.07 0.02 0.03 0.030.19 0.16 0.13 0.23 0.290.13 0.13 0.06 0.06 0.130.19 0.10 0.05 0.10 0.160.12 0.19 0.12 0.06 0.060.24 0.36 0.42 0.42 0.480.23 0.23 0.41 0.41 0.470.21 0.17 0.21 0.21 0.210.23 0.28 0.23 0.23 0.230.25 0.27 0.29 0.31 0.340.26 0.27 0.28 0.29 0.400.16 0.20 0.21 0.25 0.290.17 0.11 0.07 0.00 0.000.17 0.17 0.17 0.17 0.090.22 0.22 0.22 0.11 0.110.10 0.07 0.07 0.10 0.070.18 0.23 0.24 0.19 0.220.20 0.16 0.16 0.20 0.290.16 0.16 0.26 0.16 0.110.05 0.11 0.11 0.11 0.060.08 0.24 0.31 0.24 0.24

Page 29: ANS Indicereclamacoesnovo Jan2015

0.16 0.16 0.11 0.11 0.160.19 0.15 0.16 0.12 0.080.09 0.09 0.09 0.06 0.060.25 0.20 0.10 0.15 0.150.15 0.05 0.10 0.05 0.050.15 0.15 0.11 0.04 0.070.15 0.15 0.24 0.24 0.340.26 0.26 0.22 0.19 0.260.03 0.00 0.00 0.00 0.000.20 0.17 0.17 0.17 0.090.10 0.14 0.21 0.24 0.210.11 0.09 0.07 0.07 0.020.00 0.00 0.00 0.00 0.000.13 0.10 0.15 0.13 0.130.09 0.09 0.09 0.09 0.130.21 0.26 0.34 0.39 0.430.06 0.06 0.06 0.00 0.000.06 0.06 0.06 0.06 0.000.04 0.04 0.08 0.04 0.040.07 0.09 0.14 0.14 0.090.19 0.19 0.19 0.19 0.210.06 0.06 0.06 0.00 0.110.19 0.15 0.11 0.15 0.230.11 0.11 0.06 0.11 0.110.11 0.14 0.21 0.21 0.280.07 0.07 0.03 0.03 0.050.10 0.11 0.05 0.03 0.030.10 0.17 0.10 0.10 0.100.10 0.13 0.13 0.13 0.190.06 0.00 0.09 0.17 0.170.18 0.18 0.14 0.14 0.270.07 0.07 0.09 0.09 0.100.09 0.14 0.09 0.09 0.090.12 0.12 0.14 0.20 0.230.00 0.00 0.05 0.05 0.050.08 0.04 0.00 0.04 0.080.00 0.00 0.00 0.00 0.000.16 0.16 0.24 0.24 0.240.16 0.31 0.31 0.39 0.540.08 0.00 0.00 0.07 0.070.11 0.11 0.19 0.57 1.180.07 0.07 0.07 0.00 0.000.00 0.00 0.07 0.07 0.080.07 0.07 0.08 0.16 0.080.14 0.07 0.07 0.14 0.410.07 0.07 0.02 0.02 0.000.10 0.10 0.07 0.03 0.030.09 0.06 0.06 0.06 0.060.09 0.15 0.16 0.16 0.190.00 0.00 0.00 0.00 0.000.12 0.12 0.12 0.12 0.060.11 0.11 0.11 0.11 0.090.00 0.00 0.00 0.00 0.000.06 0.04 0.04 0.02 0.06

Page 30: ANS Indicereclamacoesnovo Jan2015

0.05 0.06 0.06 0.00 0.060.03 0.00 0.00 0.00 0.000.05 0.11 0.11 0.11 0.110.05 0.00 0.00 0.00 0.050.05 0.05 0.06 0.06 0.000.10 0.11 0.11 0.16 0.160.10 0.10 0.05 0.05 0.050.10 0.19 0.24 0.25 0.300.00 0.00 0.00 0.05 0.100.05 0.05 0.00 0.06 0.060.05 0.00 0.00 0.00 0.000.07 0.06 0.04 0.02 0.040.00 0.02 0.02 0.02 0.020.04 0.04 0.09 0.09 0.110.08 0.09 0.09 0.09 0.100.04 0.13 0.17 0.17 0.220.08 0.12 0.08 0.12 0.170.04 0.04 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.05 0.08 0.07 0.07 0.120.07 0.09 0.07 0.07 0.110.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.080.00 0.00 0.00 0.00 0.000.07 0.07 0.07 0.07 0.070.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.11 0.11 0.21 0.21 0.260.06 0.13 0.38 0.38 0.380.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.04 0.04 0.08 0.08 0.120.00 0.00 0.06 0.06 0.060.00 0.00 0.00 0.04 0.040.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.08 0.08 0.16 0.240.00 0.00 0.00 0.00 0.070.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.04 0.04 0.04 0.040.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00

Page 31: ANS Indicereclamacoesnovo Jan2015

0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.02 0.05 0.050.00 0.00 0.00 0.00 0.000.00 0.08 0.08 0.08 0.08

0.38 0.22 0.17

Page 32: ANS Indicereclamacoesnovo Jan2015

Índice de Reclamações - fevereiro/2013 a janeiro/2015Operadoras de médio porte

Jun-14 May-14 Apr-14 Mar-14 Feb-14 Jan-14 Dec-13 Nov-13

0.67 0.68 0.69 0.72 0.73 0.77 0.78 0.8218.40 16.51 14.97 12.36 7.94 6.69 6.67 7.34

8.52 7.91 7.77 8.54 9.68 10.61 10.01 9.402.03 1.75 1.46 1.47 1.32 1.21 0.88 1.026.52 5.06 4.59 4.03 3.30 2.59 2.05 1.692.89 2.47 2.61 2.09 2.15 2.21 2.27 2.577.87 8.47 9.35 10.55 11.32 11.31 10.06 9.573.53 4.354.58 4.36 4.23 4.06 3.82 3.45 3.43 3.722.80 2.80 2.86 3.43 3.32 3.11 3.17 3.212.00 2.13 2.18 2.43 2.63 3.16 3.70 4.403.69 3.93 4.00 3.98 3.91 3.20 2.69 2.522.22 2.26 2.59 3.03 3.35 3.79 3.48 3.712.61 2.82 2.67 2.55 2.93 3.19 3.07 2.792.57 2.47 2.23 2.02 2.00 2.09 2.38 2.771.89 1.92 1.83 1.69 2.01 1.83 1.80 2.043.16 3.10 3.15 3.31 3.39 3.69 4.18 4.821.08 1.04 1.19 1.45 1.84 1.92 1.89 2.122.57 2.73 2.66 3.13 2.84 2.97 3.08 3.152.23 2.23 2.24 2.46 2.48 2.70 2.88 3.693.05 3.11 3.20 3.35 2.87 2.79 2.83 2.911.85 2.02 2.08 2.10 1.88 1.66 1.72 1.451.78 1.67 1.51 1.41 1.61 1.76 1.92 2.122.17 2.25 2.35 2.33 2.15 1.94 2.36 2.491.19 1.20 1.61 1.85 2.03 2.28 2.87 2.731.50 1.59 1.52 1.36 1.80 1.72 1.55 1.461.41 1.23 1.06 1.08 0.91 0.93 1.02 0.941.36 1.36 1.18 0.99 1.02 0.96 0.90 0.841.34 1.24 0.93 0.97 0.97 0.72 0.69 0.781.19 0.95 0.83 0.88 0.88 1.00 1.71 2.122.57 2.48 2.26 2.34 2.34 2.29 2.23 2.350.62 0.60 0.63 0.73 0.82 0.70 0.84 0.792.57 2.90 3.11 3.33 3.64 3.88 3.61 3.551.52 1.45 1.64 1.94 1.77 2.03 2.05 2.281.09 1.24 1.33 1.58 1.64 1.71 1.73 1.500.85 0.92 1.02 1.14 1.51 1.78 2.10 2.290.76 1.01 1.01 0.86 0.92 0.92 1.07 0.920.68 0.73 0.71 1.04 1.18 1.66 1.85 2.250.46 0.69 0.68 1.01 1.16 1.53 1.35 1.341.54 1.66 2.01 2.36 2.44 2.46 2.25 2.101.24 1.94 2.80 3.89 3.91 3.93 4.03 3.570.66 0.54 0.54 0.62 0.72 0.75 0.73 0.681.51 1.82 1.77 1.68 1.53 1.68 1.60 1.580.44 0.41 0.41 0.47 0.54 0.60 0.63 0.600.66 0.65 0.59 0.91 0.85 0.91 1.17 1.231.63 1.89 2.07 2.04 2.12 2.10 1.83 1.55

Page 33: ANS Indicereclamacoesnovo Jan2015

0.000.67 0.82 0.82 0.97 0.90 0.97 0.89 0.671.31 1.33 1.53 1.65 2.34 2.61 2.86 3.710.72 0.83 0.91 0.98 0.95 0.99 0.99 1.330.96 0.92 0.76 0.72 0.68 0.77 0.73 0.860.28 0.34 0.28 0.23 0.29 0.40 0.35 0.590.59 0.32 0.32 0.44 0.52 0.61 0.78 0.910.62 0.60 0.64 0.65 0.69 0.76 0.69 0.651.85 2.00 2.06 2.12 2.28 2.17 2.05 2.140.93 1.04 1.19 0.94 0.91 0.89 0.86 0.921.16 1.17 1.20 1.14 1.06 0.91 0.87 0.851.16 1.18 1.13 1.25 1.28 1.18 1.09 1.061.13 0.99 1.28 1.35 1.57 1.22 1.23 1.240.42 0.37 0.62 0.75 0.74 0.91 0.92 1.091.28 1.70 1.68 2.40 2.92 3.21 2.87 3.350.92 0.92 0.91 1.00 1.16 1.19 1.13 1.320.64 0.56 0.76 0.83 1.02 0.93 0.77 0.760.08 0.08 0.11 0.16 0.13 0.13 0.19 0.220.71 0.69 0.79 0.80 0.93 0.97 1.04 1.180.60 0.45 0.40 0.46 0.21 0.31 0.37 0.420.63 0.59 0.59 0.69 0.79 0.69 0.75 0.600.76 0.77 0.77 0.95 0.91 0.74 0.57 0.660.29 0.29 0.26 0.29 0.34 0.31 0.33 0.340.56 0.52 0.50 0.48 0.38 0.44 0.50 0.480.65 0.73 0.71 0.83 0.94 0.98 1.02 0.970.20 0.13 0.13 0.19 0.19 0.12 0.18 0.240.52 0.60 0.68 0.93 1.02 1.03 1.08 1.180.60 0.67 0.56 0.63 0.75 0.68 0.50 0.500.65 0.60 0.55 0.57 0.50 0.53 0.64 0.700.69 0.66 0.63 1.05 1.10 1.31 1.14 1.440.44 0.45 0.70 0.83 0.92 0.88 0.85 0.811.88 2.31 2.18 2.31 2.31 2.21 1.87 1.580.67 0.67 0.68 0.73 0.78 0.52 0.53 0.630.60 0.45 0.45 0.67 0.60 0.52 0.60 0.750.21 0.28 0.21 0.25 0.34 0.40 0.37 0.310.41 0.42 0.47 0.47 0.35 0.44 0.36 0.500.71 0.64 0.68 0.65 0.66 0.29 0.35 0.440.99 1.09 0.96 0.85 1.05 1.03 1.02 0.830.65 0.64 0.64 0.53 0.53 0.48 0.52 0.610.45 0.33 0.29 0.25 0.21 0.17 0.22 0.280.45 0.47 0.59 0.62 0.63 0.61 0.62 0.691.06 1.02 1.34 1.42 1.61 1.94 2.11 2.680.92 0.78 0.82 1.08 0.99 0.81 0.63 0.760.14 0.06 0.00 0.000.43 0.50 0.47 0.64 0.61 0.55 0.55 0.710.48 0.60 0.55 0.51 0.58 0.69 0.64 0.600.26 0.23 0.28 0.37 0.41 0.47 0.47 0.511.46 1.37 1.06 0.40 0.36 0.36 0.36 0.420.50 0.52 0.41 0.48 0.56 0.64 0.75 0.920.63 0.63 0.63 0.38 0.44 0.19 0.12 0.120.37 0.59 0.80 0.80 0.85 0.95 1.00 0.950.27 0.21 0.27 0.32 0.32 0.22 0.16 0.270.47 0.52 0.49 0.49 0.58 0.58 0.47 0.530.20 0.27 0.30 0.33 0.43 0.36 0.33 0.33

Page 34: ANS Indicereclamacoesnovo Jan2015

0.35 0.42 0.36 0.36 0.29 0.37 0.37 0.300.13 0.13 0.20 0.20 0.26 0.13 0.26 0.400.25 0.23 0.35 0.38 0.42 0.44 0.47 0.480.22 0.22 0.15 0.22 0.22 0.15 0.15 0.150.39 0.44 0.51 0.58 0.70 0.75 0.80 0.900.39 0.32 0.36 0.36 0.27 0.34 0.31 0.340.27 0.27 0.24 0.24 0.20 0.21 0.21 0.130.13 0.13 0.23 0.19 0.19 0.25 0.26 0.160.95 0.97 0.87 0.70 0.47 0.50 0.43 0.400.86 0.92 1.16 1.34 1.43 1.45 1.34 1.420.72 0.73 0.80 1.31 1.25 1.11 1.13 1.060.18 0.29 0.33 0.52 0.56 0.68 0.68 0.570.19 0.23 0.26 0.26 0.26 0.38 0.47 0.580.15 0.15 0.07 0.05 0.02 0.02 0.00 0.000.08 0.08 0.08 0.16 0.16 0.24 0.32 0.320.31 0.31 0.31 0.42 0.34 0.30 0.33 0.440.24 0.32 0.40 0.40 0.40 0.40 0.32 0.240.34 0.34 0.34 0.27 0.27 0.41 0.35 0.420.12 0.19 0.31 0.31 0.31 0.31 0.25 0.190.22 0.27 0.22 0.22 0.27 0.32 0.33 0.270.22 0.30 0.30 0.30 0.37 0.37 0.30 0.220.44 0.59 0.74 0.74 0.75 0.75 0.91 0.760.32 0.14 0.23 0.23 0.32 0.32 0.28 0.280.29 0.29 0.29 0.30 0.30 0.37 0.23 0.230.74 0.74 0.60 0.74 0.60 0.65 0.60 0.660.39 0.33 0.31 0.31 0.36 0.36 0.35 0.380.27 0.34 0.29 0.31 0.31 0.43 0.56 0.631.00 1.06 0.92 0.90 0.87 0.87 1.01 0.950.79 0.77 0.77 0.91 0.80 0.82 0.72 0.790.44 0.55 0.56 0.78 0.78 0.67 0.67 0.730.07 0.07 0.07 0.13 0.07 0.07 0.07 0.070.58 0.54 0.58 0.46 0.50 0.46 0.42 0.540.20 0.22 0.28 0.34 0.37 0.47 0.46 0.520.37 0.38 0.46 0.54 0.49 0.52 0.44 0.490.33 0.33 0.27 0.16 0.16 0.19 0.05 0.080.23 0.30 0.32 0.30 0.24 0.29 0.33 0.290.12 0.10 0.12 0.19 0.26 0.29 0.34 0.340.44 0.18 0.27 0.36 0.36 0.36 0.46 0.460.68 0.76 0.76 0.61 0.62 0.47 0.47 0.550.48 0.44 0.46 0.48 0.57 0.84 0.92 1.010.37 0.37 0.44 0.45 0.49 0.49 0.26 0.270.29 0.26 0.28 0.26 0.22 0.17 0.22 0.250.41 0.48 0.53 0.54 0.58 0.62 0.62 0.700.37 0.40 0.45 0.58 0.53 0.63 0.60 0.540.31 0.34 0.32 0.29 0.20 0.18 0.18 0.180.17 0.20 0.35 0.37 0.45 0.53 0.55 0.490.40 0.34 0.13 0.33 0.26 0.26 0.32 0.390.33 0.34 0.40 0.27 0.47 0.80 1.18 1.240.24 0.16 0.24 0.21 0.21 0.22 0.13 0.180.19 0.16 0.19 0.28 0.37 0.35 0.49 0.540.20 0.24 0.17 0.10 0.14 0.10 0.14 0.110.26 0.31 0.31 0.29 0.29 0.26 0.36 0.320.40 0.57 0.61 0.72 0.70 0.68 0.73 0.680.28 0.24 0.36 0.36 0.36 0.39 0.39 0.47

Page 35: ANS Indicereclamacoesnovo Jan2015

0.31 0.35 0.36 0.44 0.36 0.36 0.40 0.320.84 0.78 0.72 0.84 0.66 0.48 0.42 0.420.00 0.000.44 0.43 0.38 0.39 0.34 0.36 0.37 0.470.43 0.51 0.59 0.39 0.35 0.43 0.51 0.510.55 0.55 0.40 0.32 0.16 0.24 0.25 0.250.48 0.49 0.46 0.42 0.53 0.59 0.65 0.660.13 0.13 0.25 0.24 0.24 0.24 0.25 0.250.17 0.28 0.22 0.28 0.23 0.17 0.17 0.060.57 0.66 0.96 1.07 1.08 1.50 1.68 1.550.13 0.20 0.23 0.31 0.31 0.33 0.31 0.290.16 0.19 0.27 0.19 0.22 0.22 0.22 0.260.40 0.40 0.40 0.48 0.40 0.33 0.25 0.330.12 0.16 0.24 0.000.32 0.32 0.33 0.33 0.37 0.12 0.04 0.080.28 0.25 0.28 0.34 0.37 0.31 0.40 0.460.30 0.32 0.35 0.35 0.33 0.34 0.34 0.300.07 0.14 0.14 0.13 0.20 0.13 0.20 0.130.08 0.08 0.08 0.16 0.16 0.17 0.08 0.090.23 0.25 0.37 0.46 0.48 0.54 0.53 0.510.14 0.14 0.14 0.21 0.20 0.20 0.07 0.070.00 0.00 0.00 0.00 0.00 0.00 0.07 0.070.22 0.07 0.07 0.14 0.15 0.15 0.07 0.150.13 0.13 0.13 0.13 0.18 0.31 0.27 0.270.26 0.29 0.35 0.33 0.30 0.27 0.33 0.450.22 0.22 0.18 0.23 0.27 0.18 0.14 0.180.22 0.25 0.20 0.20 0.16 0.16 0.23 0.230.00 0.00 0.07 0.07 0.07 0.07 0.07 0.140.26 0.24 0.26 0.29 0.22 0.24 0.20 0.250.16 0.16 0.16 0.16 0.20 0.12 0.12 0.120.33 0.33 0.33 0.43 0.28 0.28 0.28 0.420.09 0.09 0.09 0.09 0.05 0.05 0.10 0.150.33 0.27 0.27 0.27 0.20 0.14 0.00 0.070.10 0.11 0.08 0.13 0.22 0.22 0.22 0.220.33 0.33 0.51 0.53 0.45 0.43 0.54 0.530.19 0.19 0.13 0.19 0.26 0.32 0.26 0.260.16 0.16 0.16 0.16 0.11 0.05 0.05 0.050.12 0.12 0.06 0.06 0.06 0.06 0.06 0.060.55 0.49 0.43 0.43 0.49 0.62 0.50 0.620.53 0.59 0.71 0.59 0.59 0.59 0.47 0.590.21 0.21 0.34 0.26 0.26 0.30 0.31 0.350.17 0.17 0.23 0.23 0.23 0.23 0.17 0.120.30 0.35 0.31 0.33 0.27 0.34 0.30 0.340.31 0.23 0.27 0.32 0.60 0.51 0.70 0.700.25 0.17 0.21 0.21 0.17 0.21 0.21 0.330.00 0.00 0.00 0.28 0.28 0.28 0.28 0.280.09 0.00 0.00 0.00 0.00 0.18 0.18 0.270.16 0.11 0.05 0.05 0.05 0.05 0.05 0.050.07 0.07 0.10 0.13 0.07 0.07 0.07 0.070.29 0.34 0.34 0.30 0.30 0.32 0.32 0.220.37 0.33 0.45 0.50 0.54 0.50 0.46 0.540.32 0.37 0.43 0.37 0.51 0.60 0.45 0.410.06 0.17 0.17 0.23 0.34 0.40 0.46 0.460.32 0.40 0.32 0.24 0.25 0.58 0.50 0.42

Page 36: ANS Indicereclamacoesnovo Jan2015

0.27 0.43 0.49 0.44 0.50 0.50 0.51 0.400.08 0.04 0.08 0.20 0.24 0.40 0.44 0.430.06 0.12 0.12 0.18 0.17 0.17 0.20 0.140.10 0.10 0.15 0.15 0.10 0.15 0.15 0.150.14 0.19 0.19 0.19 0.19 0.18 0.09 0.040.04 0.04 0.04 0.07 0.07 0.04 0.11 0.150.34 0.39 0.39 0.44 0.44 0.34 0.39 0.440.34 0.41 0.53 0.64 0.64 0.65 0.61 0.540.00 0.03 0.06 0.06 0.06 0.06 0.06 0.030.06 0.03 0.00 0.00 0.00 0.06 0.15 0.210.25 0.25 0.25 0.25 0.22 0.22 0.18 0.260.02 0.02 0.03 0.03 0.03 0.03 0.03 0.000.07 0.07 0.07 0.13 0.13 0.20 0.13 0.130.13 0.15 0.15 0.17 0.21 0.19 0.23 0.180.09 0.09 0.09 0.14 0.14 0.05 0.05 0.090.39 0.43 0.39 0.26 0.26 0.22 0.26 0.260.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.12 0.12 0.12 0.120.04 0.04 0.08 0.04 0.04 0.08 0.15 0.150.12 0.14 0.14 0.11 0.11 0.11 0.11 0.110.17 0.15 0.15 0.19 0.15 0.13 0.15 0.130.17 0.23 0.29 0.29 0.40 0.34 0.35 0.290.26 0.26 0.26 0.30 0.34 0.30 0.27 0.310.11 0.06 0.06 0.06 0.00 0.00 0.00 0.000.35 0.39 0.32 0.28 0.29 0.21 0.14 0.140.05 0.07 0.07 0.11 0.11 0.11 0.11 0.110.05 0.06 0.08 0.11 0.08 0.11 0.11 0.150.14 0.10 0.10 0.17 0.17 0.17 0.17 0.170.19 0.16 0.15 0.15 0.18 0.15 0.15 0.180.26 0.26 0.34 0.26 0.17 0.17 0.08 0.080.27 0.22 0.22 0.18 0.18 0.09 0.09 0.040.12 0.10 0.10 0.05 0.03 0.03 0.00 0.000.10 0.10 0.00 0.00 0.00 0.00 0.00 0.050.18 0.24 0.27 0.24 0.21 0.18 0.18 0.150.05 0.05 0.05 0.00 0.00 0.00 0.00 0.000.08 0.08 0.08 0.08 0.04 0.00 0.00 0.000.09 0.09 0.09 0.09 0.09 0.09 0.09 0.100.08 0.08 0.08 0.08 0.24 0.24 0.25 0.250.62 0.61 0.54 0.54 0.54 0.39 0.23 0.310.15 0.15 0.15 0.22 0.29 0.29 0.21 0.291.57 2.01 3.10 3.75 4.05 5.39 6.71 6.940.00 0.08 0.23 0.31 0.31 0.31 0.31 0.240.08 0.23 0.23 0.15 0.30 0.38 0.38 0.310.08 0.08 0.17 0.35 0.44 0.54 0.55 0.560.34 0.34 0.34 0.34 0.34 0.14 0.21 0.280.00 0.00 0.00 0.03 0.03 0.03 0.03 0.030.03 0.03 0.07 0.07 0.07 0.07 0.07 0.070.00 0.03 0.09 0.16 0.16 0.16 0.16 0.130.19 0.16 0.13 0.13 0.16 0.16 0.13 0.230.09 0.09 0.09 0.09 0.09 0.10 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.110.09 0.03 0.03 0.00 0.00 0.03 0.03 0.030.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.08 0.08 0.08 0.08 0.08 0.04 0.06 0.06

Page 37: ANS Indicereclamacoesnovo Jan2015

0.13 0.20 0.20 0.20 0.20 0.13 0.14 0.070.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.05 0.05 0.00 0.00 0.00 0.00 0.00 0.000.05 0.05 0.04 0.04 0.04 0.00 0.00 0.000.00 0.00 0.06 0.06 0.06 0.06 0.06 0.060.11 0.11 0.11 0.06 0.06 0.06 0.06 0.060.05 0.05 0.05 0.11 0.21 0.27 0.21 0.220.45 0.40 0.35 0.25 0.24 0.24 0.14 0.190.10 0.10 0.10 0.10 0.05 0.00 0.00 0.000.06 0.05 0.05 0.05 0.00 0.00 0.00 0.000.00 0.00 0.05 0.05 0.05 0.11 0.16 0.170.04 0.04 0.06 0.06 0.08 0.06 0.04 0.040.02 0.02 0.00 0.02 0.02 0.02 0.02 0.020.13 0.13 0.11 0.11 0.17 0.15 0.13 0.150.05 0.05 0.05 0.05 0.05 0.05 0.05 0.050.26 0.26 0.22 0.13 0.13 0.09 0.09 0.090.17 0.13 0.13 0.14 0.09 0.05 0.05 0.050.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.03 0.03 0.03 0.070.10 0.10 0.07 0.07 0.07 0.02 0.00 0.000.11 0.09 0.07 0.07 0.070.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.08 0.08 0.08 0.08 0.08 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.07 0.08 0.08 0.15 0.15 0.15 0.08 0.080.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.10 0.12 0.13 0.14 0.240.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.21 0.15 0.15 0.05 0.05 0.00 0.00 0.000.32 0.32 0.32 0.13 0.26 0.26 0.27 0.270.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.10 0.10 0.100.08 0.08 0.08 0.04 0.04 0.00 0.00 0.040.06 0.06 0.06 0.00 0.00 0.00 0.07 0.130.04 0.04 0.04 0.04 0.00 0.04 0.04 0.040.00 0.00 0.08 0.08 0.08 0.17 0.17 0.170.00 0.10 0.10 0.10 0.09 0.18 0.27 0.270.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.32 0.49 0.41 0.57 0.49 0.58 0.50 0.670.14 0.14 0.14 0.14 0.20 0.14 0.07 0.070.00 0.00 0.09 0.17 0.35 0.44 0.44 0.440.00 0.00 0.08 0.24 0.25 0.34 0.43 0.440.00 0.00 0.02 0.02 0.02 0.02 0.03 0.030.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.03 0.030.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.04 0.04 0.00 0.00 0.00 0.00 0.00 0.040.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.02 0.02 0.02 0.02 0.020.00 0.00 0.00 0.00 0.00 0.00 0.06 0.06

Page 38: ANS Indicereclamacoesnovo Jan2015

0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.02 0.02 0.02 0.02 0.020.05 0.05 0.05 0.02 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.17 0.17 0.08 0.08 0.08 0.08 0.00 0.000.25 0.22 0.27 0.31 0.19 0.19 0.19 0.26

1.31 1.58 1.694.86 5.66 6.42

0.62 0.42 0.33 0.32 0.29 0.28 0.28 0.280.24 0.19 0.17 0.17 0.17 0.14 0.08 0.07

Page 39: ANS Indicereclamacoesnovo Jan2015

Índice de Reclamações - fevereiro/2013 a janeiro/2015Operadoras de médio porte

Oct-13 Sep-13 Aug-13 Jul-13 Jun-13 May-13 Apr-13 Mar-13

0.85 0.84 0.83 0.79 0.77 0.71 0.69 0.708.16 8.59 8.82 9.13 9.97 9.90 9.64 9.189.53 8.29 6.56 5.48 5.03 4.65 4.44 4.180.97 1.24 1.20 1.04 1.04 0.81 0.69 0.301.46 1.25 1.00 0.80 0.75 0.78 0.72 0.942.62 3.16 2.74 2.39 2.11 1.76 2.00 1.918.91 7.37 6.09 5.15 4.70 4.08 3.19 2.78

3.68 3.70 3.34 3.04 2.96 2.54 2.54 2.103.18 2.64 2.50 2.11 1.91 1.81 1.81 1.745.04 5.30 5.69 5.06 5.00 4.08 3.32 2.682.81 3.05 3.16 3.40 3.62 3.66 3.30 3.123.57 2.95 2.53 1.79 1.32 0.99 0.58 0.502.97 2.82 2.62 2.33 2.17 2.34 2.22 2.362.99 3.41 3.72 3.82 3.59 3.36 3.81 4.582.05 2.01 1.60 1.70 1.92 1.66 1.73 1.885.26 5.32 5.88 6.08 6.86 6.92 6.81 6.722.24 2.25 2.25 2.41 2.76 2.59 2.19 1.683.18 2.92 3.13 2.69 2.54 2.55 2.91 3.264.11 4.81 4.89 4.53 4.22 3.33 2.61 1.712.95 2.70 2.37 2.31 2.10 1.73 1.48 1.051.43 1.46 1.68 1.91 1.89 2.04 2.15 2.232.05 2.19 2.01 1.59 1.57 1.21 1.19 1.182.65 2.45 2.56 2.18 1.90 1.93 1.71 1.762.66 2.61 2.46 1.89 1.38 1.30 0.96 0.791.29 1.56 1.22 0.96 0.97 0.98 0.90 0.810.83 0.85 0.95 0.95 0.85 0.84 0.84 0.860.79 0.61 0.55 0.53 0.55 0.59 0.57 0.690.84 0.89 0.95 0.87 0.88 0.75 0.57 0.482.54 2.50 3.23 3.64 3.55 3.24 3.04 3.122.46 2.29 2.18 1.85 1.47 1.08 0.74 0.640.76 0.70 0.62 0.51 0.34 0.34 0.32 0.223.73 3.64 3.09 2.56 2.24 1.97 1.66 1.312.17 2.10 2.29 1.92 1.73 1.49 1.46 1.201.37 1.13 1.04 1.06 1.03 1.23 1.32 1.132.51 2.81 2.75 2.58 2.54 2.38 2.17 2.030.92 1.02 0.71 0.86 0.71 0.60 0.85 1.212.71 2.69 2.68 2.25 2.15 1.63 1.06 1.062.23 2.26 2.50 2.13 2.08 2.05 1.33 1.241.72 1.18 0.94 0.70 0.52 0.31 0.31 0.373.07 2.13 2.24 2.43 2.36 2.30 2.11 2.020.92 0.82 0.82 0.80 0.78 0.71 0.45 0.501.72 2.19 2.32 2.14 1.96 1.93 1.76 1.860.66 0.73 0.67 0.73 0.80 0.77 0.75 0.711.30 1.23 1.29 1.11 0.96 0.98 1.04 1.051.77 1.88 2.13 2.25 2.36 2.49 2.06 1.58

Page 40: ANS Indicereclamacoesnovo Jan2015

0.45 0.22 0.08 0.00 0.00 0.00 0.00 0.004.18 4.72 4.22 4.07 4.05 3.43 3.01 2.991.41 1.45 1.56 1.67 2.19 1.93 1.66 1.520.78 0.83 0.79 0.67 0.55 0.38 0.34 0.300.47 0.60 0.73 0.73 0.74 0.50 0.56 0.570.96 0.88 0.93 0.97 0.71 0.63 0.50 0.500.60 0.60 0.60 0.53 0.54 0.58 0.59 0.632.35 2.09 1.91 1.72 1.64 1.28 0.88 0.690.65 0.69 0.55 0.38 0.19 0.00 0.00 0.201.03 0.99 0.96 0.94 0.98 0.98 0.89 0.961.25 1.15 1.07 1.00 0.92 0.87 0.69 0.541.03 1.04 0.67 0.67 0.60 0.75 0.67 0.601.17 1.83 2.20 2.41 3.06 3.53 2.60 0.004.03 3.92 4.08 4.34 4.51 3.74 3.59 3.141.50 1.54 1.26 1.18 1.16 0.96 0.86 0.800.64 0.53 0.42 0.46 0.58 0.57 0.63 0.740.23 0.19 0.20 0.19 0.16 0.16 0.19 0.201.19 1.16 1.00 0.87 0.94 0.78 0.61 0.640.43 0.38 0.54 0.49 0.38 0.33 0.28 0.340.60 0.61 0.66 0.62 0.57 0.51 0.46 0.410.62 0.53 0.49 0.58 0.81 0.72 0.64 0.640.44 0.54 0.59 0.50 0.54 0.50 0.45 0.450.55 0.55 0.53 0.55 0.56 0.56 0.49 0.551.04 1.11 1.17 1.05 1.06 1.08 1.02 0.820.24 0.29 0.36 0.36 0.37 0.37 0.44 0.321.28 0.99 0.91 1.18 1.24 1.07 1.21 1.130.64 0.65 0.61 0.61 0.59 0.57 0.57 0.510.76 0.88 0.79 0.79 0.79 0.75 0.67 0.571.82 1.56 1.74 1.46 1.60 1.44 1.06 1.110.62 0.64 0.56 0.55 0.54 0.50 0.45 0.451.49 1.19 0.86 0.81 0.82 0.77 0.62 0.930.63 0.79 0.69 0.69 0.48 0.53 0.53 0.370.67 0.67 0.89 0.74 0.74 0.59 0.59 0.510.37 0.31 0.22 0.13 0.10 0.10 0.03 0.060.52 0.58 0.65 0.61 0.52 0.43 0.33 0.390.39 0.40 0.41 0.39 0.39 0.36 0.42 0.510.86 0.88 0.69 0.73 0.77 0.93 0.82 0.830.56 0.52 0.61 0.71 0.67 0.63 0.78 0.880.24 0.20 0.21 0.16 0.11 0.06 0.06 0.060.63 0.76 0.88 0.84 0.78 0.69 0.57 0.532.62 3.18 4.08 3.77 3.30 2.81 2.82 2.160.80 0.63 0.59 0.55 0.42 0.34 0.25 0.17

0.78 0.65 0.72 0.72 0.82 0.63 0.60 0.600.75 0.68 0.64 0.65 0.57 0.50 0.38 0.380.48 0.41 0.41 0.37 0.39 0.32 0.35 0.370.32 0.38 0.41 0.39 0.36 0.35 0.39 0.320.94 0.92 0.94 0.88 0.85 0.85 0.93 0.900.31 0.31 0.25 0.25 0.19 0.25 0.06 0.060.89 0.89 0.94 0.89 0.78 0.68 0.47 0.620.22 0.22 0.33 0.44 0.44 0.27 0.27 0.280.51 0.51 0.48 0.42 0.37 0.25 0.34 0.310.33 0.49 0.56 0.62 0.72 0.69 0.78 0.59

Page 41: ANS Indicereclamacoesnovo Jan2015

0.46 0.31 0.24 0.24 0.32 0.33 0.16 0.250.40 0.46 0.46 0.46 0.40 0.26 0.20 0.200.44 0.41 0.41 0.33 0.38 0.43 0.48 0.480.15 0.15 0.15 0.15 0.15 0.23 0.38 0.380.78 0.81 0.65 0.62 0.53 0.39 0.44 0.460.31 0.25 0.25 0.18 0.18 0.11 0.15 0.150.13 0.18 0.31 0.40 0.41 0.41 0.37 0.420.11 0.11 0.17 0.12 0.12 0.12 0.18 0.190.43 0.43 0.39 0.29 0.29 0.29 0.22 0.351.38 1.34 1.49 1.49 1.63 1.83 1.75 1.671.00 0.47 0.48 0.56 0.49 0.49 0.41 0.330.50 0.35 0.27 0.20 0.16 0.16 0.20 0.120.71 0.74 0.74 0.63 0.57 0.44 0.26 0.280.00 0.00 0.00 0.00 0.02 0.02 0.02 0.020.32 0.24 0.41 0.33 0.24 0.24 0.31 0.310.47 0.36 0.33 0.44 0.36 0.25 0.22 0.290.24 0.08 0.08 0.08 0.08 0.08 0.08 0.080.42 0.64 0.71 0.72 0.86 0.94 1.02 1.240.19 0.13 0.13 0.13 0.13 0.13 0.00 0.060.22 0.28 0.34 0.46 0.41 0.42 0.36 0.300.22 0.22 0.15 0.15 0.15 0.15 0.07 0.070.92 0.93 1.01 1.02 0.95 0.95 0.48 0.320.33 0.28 0.19 0.24 0.34 0.34 0.25 0.300.15 0.31 0.40 0.32 0.33 0.33 0.41 0.330.78 0.71 0.90 0.87 0.90 0.88 0.59 0.480.46 0.47 0.42 0.28 0.26 0.21 0.15 0.160.65 0.67 0.82 0.71 0.51 0.37 0.37 0.370.96 0.94 0.99 0.83 0.75 0.73 0.87 0.910.80 0.75 0.77 0.75 0.71 0.68 0.54 0.540.78 0.65 0.59 0.74 0.73 0.57 0.57 0.620.07 0.00 0.00 0.00 0.00 0.00 0.00 0.000.50 0.54 0.43 0.35 0.31 0.23 0.24 0.280.46 0.38 0.32 0.20 0.18 0.08 0.06 0.100.46 0.38 0.36 0.30 0.32 0.28 0.26 0.260.08 0.11 0.11 0.11 0.11 0.08 0.11 0.160.48 0.51 0.50 0.41 0.47 0.43 0.23 0.180.36 0.37 0.27 0.27 0.22 0.18 0.13 0.050.37 0.37 0.47 0.38 0.28 0.48 0.66 0.720.48 0.72 0.89 0.82 0.99 0.91 1.09 0.931.17 1.19 1.07 0.51 0.59 0.82 0.52 0.450.23 0.23 0.19 0.16 0.23 0.20 0.28 0.280.24 0.25 0.27 0.31 0.23 0.21 0.22 0.290.72 0.71 0.65 0.52 0.49 0.41 0.28 0.340.57 0.43 0.46 0.35 0.36 0.36 0.28 0.220.24 0.15 0.15 0.12 0.22 0.19 0.16 0.130.34 0.30 0.26 0.19 0.19 0.17 0.28 0.330.45 0.45 0.52 0.52 0.52 0.46 0.52 0.521.36 1.48 1.42 1.17 0.85 0.78 0.59 0.530.09 0.14 0.14 0.15 0.10 0.05 0.05 0.050.51 0.44 0.39 0.39 0.32 0.28 0.23 0.280.14 0.25 0.25 0.29 0.25 0.25 0.25 0.140.42 0.44 0.50 0.45 0.33 0.38 0.31 0.330.68 0.68 0.69 0.73 0.47 0.27 0.22 0.110.35 0.43 0.35 0.27 0.23 0.31 0.31 0.27

Page 42: ANS Indicereclamacoesnovo Jan2015

0.37 0.41 0.33 0.41 0.37 0.40 0.32 0.160.42 0.18 0.18 0.24 0.18 0.12 0.06 0.06

0.40 0.33 0.43 0.53 0.37 0.29 0.40 0.410.47 0.59 0.62 0.47 0.47 0.39 0.35 0.190.25 0.25 0.25 0.26 0.17 0.09 0.09 0.090.68 0.66 0.58 0.43 0.48 0.52 0.56 0.760.13 0.13 0.06 0.07 0.00 0.00 0.00 0.000.06 0.00 0.00 0.00 0.00 0.00 0.00 0.001.63 1.50 1.47 1.11 0.96 0.97 0.87 1.120.32 0.26 0.24 0.19 0.24 0.19 0.19 0.250.32 0.29 0.29 0.27 0.27 0.24 0.15 0.310.34 0.34 0.26 0.26 0.35 0.35 0.35 0.27

0.13 0.17 0.18 0.27 0.27 0.28 0.23 0.190.49 0.43 0.41 0.41 0.30 0.27 0.37 0.460.25 0.23 0.21 0.16 0.12 0.12 0.12 0.140.20 0.27 0.20 0.27 0.21 0.21 0.21 0.140.09 0.00 0.00 0.00 0.00 0.09 0.09 0.090.45 0.43 0.41 0.31 0.35 0.33 0.33 0.290.07 0.00 0.07 0.07 0.07 0.07 0.07 0.070.15 0.15 0.15 0.15 0.07 0.07 0.00 0.000.30 0.37 0.37 0.37 0.38 0.30 0.23 0.080.36 0.32 0.32 0.23 0.27 0.31 0.22 0.310.48 0.57 0.73 0.76 0.69 0.51 0.45 0.390.23 0.14 0.23 0.27 0.27 0.22 0.25 0.250.29 0.29 0.33 0.38 0.31 0.29 0.25 0.250.07 0.07 0.07 0.07 0.07 0.07 0.14 0.210.27 0.27 0.25 0.20 0.20 0.18 0.20 0.180.12 0.20 0.21 0.21 0.21 0.25 0.29 0.210.65 0.74 0.87 0.87 0.91 0.81 0.77 0.580.15 0.15 0.15 0.15 0.10 0.15 0.15 0.200.07 0.07 0.07 0.14 0.14 0.07 0.07 0.140.28 0.25 0.22 0.28 0.23 0.23 0.17 0.140.37 0.32 0.32 0.28 0.14 0.19 0.14 0.240.26 0.27 0.20 0.14 0.21 0.21 0.22 0.300.10 0.15 0.16 0.16 0.16 0.21 0.15 0.150.06 0.06 0.06 0.06 0.00 0.00 0.00 0.000.57 0.51 0.45 0.26 0.19 0.06 0.06 0.060.53 0.47 0.59 0.47 0.47 0.29 0.23 0.170.22 0.36 0.40 0.35 0.35 0.31 0.30 0.260.00 0.06 0.06 0.12 0.18 0.24 0.24 0.240.39 0.39 0.39 0.35 0.42 0.39 0.35 0.301.40 1.06 0.71 1.07 1.08 1.09 0.38 0.800.29 0.29 0.38 0.30 0.34 0.25 0.30 0.260.29 0.00 0.00 0.00 0.00 0.00 0.00 0.000.37 0.55 0.56 0.38 0.38 0.29 0.29 0.100.16 0.16 0.16 0.22 0.16 0.16 0.06 0.060.03 0.00 0.00 0.00 0.00 0.00 0.00 0.040.22 0.27 0.28 0.23 0.15 0.15 0.10 0.050.50 0.42 0.38 0.46 0.38 0.34 0.26 0.260.44 0.48 0.33 0.25 0.26 0.27 0.37 0.470.41 0.35 0.24 0.18 0.12 0.06 0.06 0.060.33 0.33 0.34 0.00 0.00 0.00 0.00 0.00

Page 43: ANS Indicereclamacoesnovo Jan2015

0.41 0.53 0.47 0.54 0.36 0.36 0.36 0.300.39 0.27 0.27 0.15 0.11 0.08 0.08 0.110.20 0.17 0.20 0.20 0.17 0.17 0.11 0.080.20 0.25 0.25 0.20 0.15 0.20 0.10 0.100.09 0.04 0.04 0.04 0.04 0.04 0.00 0.000.19 0.19 0.22 0.22 0.22 0.19 0.19 0.150.44 0.34 0.29 0.29 0.19 0.15 0.15 0.150.42 0.31 0.31 0.31 0.24 0.16 0.20 0.240.00 0.00 0.00 0.00 0.00 0.00 0.00 0.040.21 0.27 0.27 0.24 0.15 0.09 0.15 0.090.33 0.34 0.30 0.30 0.26 0.19 0.11 0.120.00 0.00 0.00 0.00 0.00 0.04 0.08 0.080.14 0.07 0.07 0.07 0.07 0.07 0.07 0.070.21 0.16 0.12 0.12 0.10 0.09 0.07 0.070.09 0.05 0.05 0.05 0.05 0.05 0.05 0.050.35 0.31 0.22 0.22 0.14 0.14 0.09 0.090.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.12 0.18 0.06 0.06 0.06 0.06 0.06 0.000.12 0.15 0.19 0.19 0.12 0.15 0.23 0.230.09 0.07 0.09 0.09 0.07 0.04 0.04 0.040.11 0.08 0.12 0.10 0.12 0.15 0.17 0.190.29 0.30 0.18 0.18 0.12 0.12 0.06 0.060.34 0.35 0.27 0.27 0.19 0.15 0.12 0.120.06 0.06 0.06 0.06 0.06 0.06 0.00 0.060.22 0.25 0.25 0.25 0.26 0.22 0.18 0.110.14 0.16 0.14 0.16 0.16 0.14 0.12 0.090.15 0.12 0.13 0.13 0.10 0.07 0.04 0.070.10 0.03 0.03 0.03 0.03 0.03 0.03 0.030.15 0.14 0.11 0.14 0.14 0.14 0.17 0.140.00 0.00 0.00 0.00 0.00 0.00 0.00 0.080.04 0.09 0.13 0.18 0.22 0.22 0.22 0.220.00 0.00 0.00 0.03 0.03 0.03 0.03 0.030.14 0.14 0.14 0.14 0.14 0.09 0.00 0.000.24 0.27 0.40 0.43 0.40 0.40 0.34 0.370.00 0.00 0.05 0.05 0.05 0.10 0.10 0.100.00 0.04 0.04 0.04 0.08 0.12 0.13 0.130.10 0.20 0.30 0.30 0.20 0.20 0.21 0.100.25 0.17 0.08 0.08 0.08 0.09 0.09 0.090.23 0.15 0.15 0.15 0.22 0.22 0.29 0.520.29 0.22 0.07 0.07 0.07 0.00 0.00 0.006.95 7.00 6.91 5.40 4.25 3.59 2.63 2.280.08 0.00 0.00 0.00 0.08 0.08 0.08 0.080.31 0.31 0.16 0.08 0.08 0.00 0.00 0.000.48 0.40 0.20 0.10 0.21 0.22 0.33 0.570.28 0.35 0.36 0.29 0.22 0.22 0.23 0.230.06 0.03 0.03 0.03 0.06 0.06 0.03 0.030.07 0.07 0.07 0.11 0.11 0.11 0.07 0.070.06 0.00 0.00 0.00 0.00 0.03 0.03 0.030.26 0.30 0.30 0.24 0.24 0.13 0.07 0.030.00 0.11 0.12 0.12 0.13 0.13 0.14 0.000.17 0.17 0.17 0.17 0.17 0.06 0.00 0.000.06 0.10 0.17 0.18 0.18 0.18 0.15 0.110.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.06 0.04 0.04 0.04 0.00 0.00 0.02 0.02

Page 44: ANS Indicereclamacoesnovo Jan2015

0.07 0.07 0.07 0.15 0.24 0.24 0.41 0.440.00 0.00 0.03 0.03 0.03 0.03 0.03 0.030.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.06 0.06 0.00 0.06 0.06 0.06 0.06 0.060.33 0.27 0.17 0.11 0.17 0.17 0.06 0.060.13 0.18 0.17 0.13 0.08 0.04 0.04 0.040.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.11 0.11 0.11 0.06 0.06 0.06 0.11 0.110.02 0.04 0.02 0.02 0.05 0.05 0.05 0.030.05 0.02 0.02 0.03 0.03 0.03 0.00 0.000.15 0.13 0.07 0.07 0.07 0.04 0.07 0.050.05 0.05 0.00 0.00 0.00 0.00 0.00 0.000.13 0.22 0.22 0.26 0.22 0.30 0.21 0.170.10 0.15 0.15 0.15 0.15 0.16 0.05 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.07 0.07 0.03 0.03 0.03 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00

0.00 0.04 0.04 0.04 0.04 0.04 0.04 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.15 0.15 0.15 0.15 0.15 0.15 0.070.08 0.08 0.08 0.16 0.16 0.16 0.08 0.080.08 0.08 0.08 0.08 0.08 0.08 0.08 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.25 0.09 0.18 0.18 0.18 0.09 0.27 0.280.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.04 0.04 0.04 0.04 0.04 0.04 0.000.20 0.20 0.07 0.07 0.21 0.21 0.28 0.210.00 0.00 0.04 0.04 0.04 0.04 0.04 0.040.13 0.13 0.17 0.07 0.07 0.07 0.04 0.040.04 0.04 0.04 0.04 0.04 0.04 0.04 0.040.13 0.14 0.21 0.21 0.15 0.07 0.07 0.080.04 0.08 0.08 0.04 0.08 0.08 0.08 0.080.09 0.09 0.18 0.18 0.27 0.27 0.27 0.370.27 0.27 0.27 0.19 0.10 0.10 0.10 0.110.00 0.00 0.00 0.00 0.04 0.04 0.04 0.040.84 0.84 0.93 0.76 0.76 0.42 0.26 0.090.14 0.14 0.14 0.14 0.14 0.15 0.15 0.220.35 0.26 0.09 0.00 0.09 0.09 0.09 0.090.36 0.19 0.19 0.10 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.03 0.04 0.04 0.04 0.07 0.11 0.11 0.110.00 0.00 0.07 0.07 0.07 0.07 0.07 0.070.00 0.00 0.02 0.02 0.02 0.02 0.02 0.020.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.04 0.04 0.04 0.04 0.04 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.02 0.00 0.00 0.00 0.00 0.00 0.00 0.000.07 0.07 0.07 0.07 0.00 0.00 0.00 0.00

Page 45: ANS Indicereclamacoesnovo Jan2015

0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.02 0.00 0.00 0.00 0.00 0.00 0.00 0.020.00 0.00 0.00 0.00 0.02 0.02 0.02 0.020.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.26 0.27 0.34 0.41 0.41 0.28 0.28 0.211.92 2.01 2.04 1.98 1.75 1.51 1.28 1.037.23 8.08 8.96 8.59 9.09 8.59 8.38 7.850.35 0.31 0.34 0.33 0.27 0.26 0.27 0.350.05 0.06 0.10 0.10 0.11 0.12 0.12 0.11

0.45 5.110.00

10.19 13.32

Page 46: ANS Indicereclamacoesnovo Jan2015

Índice de Reclamações - fevereiro/2013 a janeiro/2015Operadoras de médio porte

Feb-13

0.69 8,0228.70 20764.17 5560.30 3280.95 2911.98 2042.59 210

892.18 841.67 1622.21 1043.00 1280.44 1382.33 1424.27 861.89 876.05 1221.10 283.01 491.42 1021.07 582.01 571.26 351.36 500.80 200.72 200.83 410.70 490.34 322.47 240.55 860.19 511.15 770.97 401.05 291.71 571.26 260.96 190.93 190.43 161.80 150.40 451.74 290.83 311.02 161.24 12

Reclamações6 meses

Page 47: ANS Indicereclamacoesnovo Jan2015

170.00 132.95 471.49 260.34 220.44 160.37 220.69 490.40 370.21 150.99 380.59 330.60 120.00 182.50 130.80 460.61 190.20 100.55 270.23 160.31 150.60 170.36 210.51 350.65 360.26 111.01 180.41 310.54 391.03 190.42 181.02 110.37 130.22 80.06 210.34 150.42 240.82 110.80 110.11 180.38 241.67 110.25 13

140.54 170.46 130.33 220.33 250.91 200.06 80.52 90.17 90.23 170.46 14

Page 48: ANS Indicereclamacoesnovo Jan2015

0.33 70.13 70.44 250.31 60.49 200.19 140.37 140.12 110.39 121.33 70.25 60.11 120.29 220.02 150.15 50.29 100.08 51.32 60.06 60.18 60.15 50.32 50.41 80.25 50.36 80.10 160.23 70.76 140.46 150.67 60.00 50.36 80.16 160.24 170.16 110.29 150.13 130.77 40.77 40.45 70.28 80.29 170.30 140.22 90.16 100.31 150.65 40.47 40.05 70.28 110.17 80.31 110.11 80.27 6

Page 49: ANS Indicereclamacoesnovo Jan2015

0.20 70.06 4

30.33 30.15 60.09 30.69 60.00 30.00 41.19 50.25 100.28 90.35 3

30.19 60.41 80.12 120.14 30.18 30.29 120.00 30.00 30.08 30.27 50.24 70.16 50.22 110.21 30.20 90.13 50.45 40.20 60.14 30.11 80.19 60.31 30.15 40.00 30.13 30.12 30.26 40.24 30.28 90.85 20.26 40.00 30.10 20.06 30.11 50.03 70.30 40.48 30.18 30.00 2

Page 50: ANS Indicereclamacoesnovo Jan2015

0.36 30.08 40.06 50.15 30.00 30.11 40.20 30.28 40.04 50.12 50.12 40.09 60.07 20.11 50.05 30.09 30.00 20.06 20.23 30.04 50.15 60.06 20.12 30.06 20.04 30.09 60.07 40.07 30.16 30.08 20.18 20.03 40.04 20.34 30.05 20.13 20.00 10.00 10.46 10.00 12.03 20.08 10.00 10.58 10.23 10.04 30.11 20.03 20.00 20.00 10.00 10.11 20.00 20.02 3

Page 51: ANS Indicereclamacoesnovo Jan2015

0.56 10.00 20.00 20.00 10.00 10.13 10.12 10.04 10.00 10.00 10.11 10.03 20.00 20.02 20.00 10.17 10.05 10.00 10.00 10.00 1

10.00 00.00 00.07 00.08 00.00 00.00 00.18 00.00 00.04 00.21 00.00 00.00 00.12 00.08 00.12 00.28 00.11 00.04 00.17 00.15 00.09 00.00 00.00 00.00 00.00 00.15 00.00 00.00 00.12 00.00 00.00 00.00 00.00 0

Page 52: ANS Indicereclamacoesnovo Jan2015

0.00 00.02 00.02 00.00 00.00 00.140.916.880.300.089.450.00

15.21

Page 53: ANS Indicereclamacoesnovo Jan2015

Índice de Reclamações - fevereiro/2013 a janeiro/2015Operadoras de pequeno porte

Razão Social (Registro ANS)

Média do setorMEDLINE ASSISTENCIA MÉDICA LTDA (413241)SOSAUDE ASSISTÊNCIA MÉDICO HOSPITALAR LTDA (410926)VITAE SERVIÇOS ASSISTENCIAIS LTDA. (413488)MINAS CENTER MED LTDA (411086)SOCIEDADE PORTUGUESA DE BENEFICENCIA (402796)CENTRO POPULAR PRO-MELHORAMENTOS DE BOM JESUS (329207)LAM OPERADORA DE PLANOS DE SAUDE LTDA.- EM LIQUIDAÇÃO EXTRAJUDICIAL (360961)PLANO DE AUTOGESTÃO EM SAÚDE DOS SERVIDORES DO PODER JUDICIÁRIO (406201)PRONTOMED ASSISTÊNCIA MEDICA LTDA. (403849)UNIÃO HOSPITALAR OPERADORA DE PLANOS DE SAÚDE LTDA (413780)COOPERATIVA MÉDICA CAMPINAS - COOPERMECA (336432)UNIMED FEDERAÇÃO INTERFEDERATIVA DAS COOPERATIVAS MÉDICAS DO CENTRO-OESTE E TOCANTINS (347361)HOSPITAL NOVO ATIBAIA S/A (329525)SEPACO SAÚDE LTDA (407224)OPERADORA DE PLANOS DE SAÚDE SERRA IMPERIAL LTDA. (409235)HOSPITAL MATERNIDADE FREI GALVAO (315681)UNIMED CENTRO PAULISTA - FEDERAÇÃO INTRAFEDERATIVA DAS COOPERATIVAS MÉDICAS (414573)COOPERATIVA DE USUÁRIOS ASSISTÊNCIA MÉDICO-HOSPITALAR DO SICOOB LTDA - VIVAMED SAÚDE (314170)SAÚDE GRANDE RIO LTDA. (404527)W.S. - ADMINISTRADORA DE PLANOS DE SAUDE E ODONTOLOGICO LTDA. (339750)GREEN LIFE SAÚDE ASSISTÊNCIA MÉDICA E ODONTOLÓGICA LTDA. (410471)UNIMED CENTRO OESTE PAULISTA - FEDERAÇÃO INTRAFEDERATIVA DAS COOPERATIVAS MÉDICAS (357138)UNIÃO PLANOS DE SAÚDE LTDA (409707)UNIX - SAÚDE LTDA (418137)OPERADORA DE PLANOS DE SAUDE SANTA GENOVEVA S/S LTDA (324809)ORALCLASS ASSISTENCIA MÉDICA E ODONTOLOGICA S/S LTDA. (402478)ÔMEGA SAÚDE - OPERADORA DE PLANOS DE SAÚDE LTDA. (358126)PAME - ASSOCIAÇÃO DE ASSISTÊNCIA PLENA EM SAÚDE (342408)IRMANDADE DA SANTA CASA DE MISERICÓRDIA DE CURITIBA (400360)LEADER ASSISTÊNCIA MÉDICA E HOSPITALAR LTDA. (364592)ALVORECER - ASSOCIAÇÃO DE SOCORROS MÚTUOS (344800)VILA VALQUEIRE SAÚDE LTDA (416860)ADVANCE PLANOS DE SAÚDE LTDA (335657)SÓ ODONTO ASSISTÊNCIA ODONTOLÓGICA LTDA (416878)SAMEDIL SERVIÇOS DE ATENDIMENTO MÉDICO S/A (335614)FREE LIFE OPERADORA DE PLANOS DE SAÚDE LTDA (351091)DRUMMOND ADMINISTRAÇÃO EM SAUDE SUPLEMENTAR LTDA (418676)PRONTO SOCORRO INFANTIL LUIZ FRANÇA LTDA. (407755)ITAUSEG SAÚDE S.A. (000884)UNIMED DE JEQUIÉ COOPERATIVA DE TRABALHO MÉDICO (321036)BIO SAÚDE SERVIÇOS MÉDICOS LTDA (402966)UNIMED INTRAFEDERATIVA FEDERAÇÃO REGIONAL SUL DE MINAS (320838)UNIODONTO-NORDESTE, CENTRAL REGIONAL DAS COOP. ODONT. DO NORD. DO BRASIL (416177)TELOS - FUNDAÇÃO EMBRATEL DE SEGURIDADE SOCIAL (316849)UNILIFE SAÚDE LTDA. (413402)

Page 54: ANS Indicereclamacoesnovo Jan2015

FUNDAÇÃO SANTA CASA DE MISERICÓRDIA DE BELO HORIZONTE (415405)SAUDE ASSISTENCIA MEDICA INTERNACIONAL LTDA. (300926)AMENO ASSISTÊNCIA MÉDICA S/S LTDA. (409464)CPS PLANOS DE SAÚDE LTDA - EPP (415570)ASSOCIAÇÃO CASA FONTE DA VIDA (402923)OPERADORA UNIESTE DE PLANOS DE SAÚDE LTDA (354511)SANTA RITA SISTEMA DE SAUDE LTDA (413194)REUNIDAS OPERADORA DE PLANOS DE SAÚDE LTDA. (411281)ASSOCIAÇÃO PORTUGUESA BENEFICENTE VASCO DA GAMA (346292)IGUAMED ASSISTÊNCIA MÉDICA LTDA (320790)UNIMED DE ARIQUEMES COOPERATIVA DE TRABALHO MÉDICO (358169)CAIXA DE ASSISTÊNCIA DOS EMPREGADOS DO BANEB (315583)SAMOC S.A. - SOCIEDADE ASSISTÊNCIAL MÉDICA E ODONTO CIRURGICA (343676)UNIMED DAS ESTÂNCIAS PAULISTAS OPERADORA DE PLANOS DE SAÚDE, SOCIEDADE COOPERATIVA (348066)SOCIEDADE BENECAP DE ASSISTÊNCIA À SAÚDE (415898)COTIA SAUDE ASSISTENCIA MEDICA S/C LTDA (414051)FUNDAÇÃO LIBERTAS DE SEGURIDADE SOCIAL (378216)ITAGUAÍ SAÚDE LTDA. (416711)UNIMED SANTOS DUMONT SOCIEDADE COOPERATIVA DE SERVIÇOS MÉDICOS LTDA. (362620)CIME CIRURGIA E MEDICINA S/C LTDA (323349)IRMANDADE DA SANTA CASA DE MISERICÓRDIA DE SÃO ROQUE (401137)UNIMED CABO FRIO COOPERATIVA TRABALHO MÉDICO LTDA. (323357)CONSTRUDENTE ASSISTENCIA ODONTOLOGICA LTDA (405931)UNIMED DE REGISTRO COOPERATIVA DE TRABALHO MÉDICO (351776)SOCIAL-SOCIEDADE ASSISTENCIAL E CULTURAL (315630)OPERADORA UNICENTRAL DE PLANOS DE SAÚDE LTDA. (318477)SANAMED - SAÚDE SANTO ANTONIO LTDA (384585)ASTRA S/A INDUSTRIA E COMERCIO (358410)GAMA SAUDE LTDA. (407011)MH VIDA - OPERADORA DE PLANOS DE SAÚDE LTDA. (412015)BENEPLAN PLANO DE SAÚDE LTDA. (370363)PLAN MED LTDA. (386898)SAMP MINAS ASSISTÊNCIA MÉDICA LTDA. (346471)PREMIUM SAÚDE LTDA (417823)PLANO DE SAUDE ASES LTDA. (411582)EVANGELICO SAUDE LTDA. (401480)IRMANDADE DA SANTA CASA DE MISERICORDIA DE VITORIA (378038)MULTI SAÚDE - ASSISTÊNCIA MÉDICA E HOSPITALAR LTDA (402851)CLINICA MARECHAL RONDON LTDA ME (407968)SÃO FRANCISCO ASSISTÊNCIA MÉDICA LTDA (403962)G & M ASSESSORIA MEDICA EMPRESARIAL LTDA - EPP (409286)SINDICATO NACIONAL DOS AUDITORES FISCAIS DA RECEITA FEDERAL (361011)SANTAMED SERVIÇOS MÉDICOS E HOSPITALARES LTDA. (413071)HOSPITAL DE CATAGUASES (400319)EMPREMED ASSISTENCIA MEDICA LTDA (367729)UNIMED DE SERTAOZINHO - COOPERATIVA DE TRABALHO MÉDICO (344150)CENTRAL OPERADORA DE PLANOS DE SAÚDE NORTE-NORDESTE SOCIEDADE COOPERATIVA (417092)UNIMED ALFENAS COOPERATIVA DE TRABALHO MEDICO (354996)VIDA EMPRESARIAL OPERADORA DE PLANOS DE SAUDE LTDA (406210)FUNDAÇÃO DE SAÚDE ITAIGUAPY (311359)SOCIEDADE BENEFICENTE UNIÃO OPERÁRIA DE ARARAQUARA (343811)CONMED SÃO LUIS - CONVÊNIOS MÉDICOS DE SAÚDE SUPLEMENTAR LTDA (417483)HBC SAÚDE S/C LTDA. (414352)PETROBRAS DISTRIBUIDORA S.A. (354571)

Page 55: ANS Indicereclamacoesnovo Jan2015

IRMANDADE DA SANTA CASA DA MISERICÓRDIA DE VALENÇA (357227)UNIMED DE ADAMANTINA-COOPERATIVA DE TRABALHO MÉDICO (311944)UNIMED DE CORUMBA COOPERATIVA DE TRABALHO MÉDICO (344788)UNIMED CALDAS NOVAS - COOPERATIVA DE TRABALHO MEDICO (343765)IRB BRASIL RESSEGUROS S/A (310786)PLANO SAÚDE SÃO FRANCISCO LTDA. (358053)SAÚDE BRB - CAIXA DE ASSISTÊNCIA (414310)UNIMED OESTE DO PARÁ - COOPERATIVA DE TRABALHO MÉDICO (362140)CAIXA DE ASSISTÊNCIA DO SINDFISCO - CASSIND (413518)CAIXA DE ASSISTÊNCIA OSWALDO CRUZ (417548)UNIMED ANGRA DOS REIS COOPERATIVA DE TRABALHO MEDICO (322547)COMPANHIA DE ENGENHARIA DE TRAFEGO - CET (330051)CAIXA DE ASSISTENCIA A SAUDE DOS ESTIVADORES DE PARANAGUÁ-SINDESTIVASAUDE (419273)CAIXA DE ASSISTÊNCIA DOS EMPREGADOS DO SISTEMA FINANCEIRO BANESTES (343331)UNIMED DE FERNANDOPOLIS - COOPERATIVA DE TRABALHO MÉDICO (326089)CENTRO BARBACENENSE DE ASSISTÊNCIA MEDICA E SOCIAL (310361)ASSOCIAÇÃO ADVENTISTA NORTE BRASILEIRA DE PREVENÇÃO E ASSISTÊNCIA A SAÚDE (406554)IRMANDADE SANTA CASA DE MISERICÓRDIA DE ITAPEVA (345741)SANTA CASA DE MISERICORDIA DE SÃO JOSÉ DO RIO PARDO - HOSPITAL SÃO VICENTE (353264)UNIMED SUDOESTE DE MINAS COOPERATIVA DE TRABALHO MÉDICO (324175)CAIXA DE ASSISTÊNCIA A SAÚDE DA UNIVERSIDADE (330027)FEDERAÇÃO DAS SOCIEDADES COOPERATIVAS DE TRABALHO MÉDICO DO ACRE, AMAPÁ, AMAZONAS, PARÁ, RONDONIA E RORAIMA (UNIMED DE SOBRAL COOPERATIVA DE TRABALHO MÉDICO LTDA (303178)CAIXA ASSISTENCIAL UNIVERSITARIA DO RIO DE JANEIRO (347825)DENTAL PLUS CONVÊNIO ODONTOLÓGICO LTDA. (314366)CGO SAÚDE - OPERADORA DE PLANOS DE SAÚDE LTDA (413291)UNIMED VILHENA COOPERATIVA DE TRABALHO MEDICO (342131)TUIUIU ADMINISTRADORES DE PLANO DE SAUDE LTDA (412252)UNIMED MORRINHOS COOPERATIVA DE TRABALHO MEDICO (342157)UNIMED DE GUARATINGUETA-COOPERATIVA DE TRABALHO MÉDICO (355577)ASSOCIAÇÃO POLICIAL DE ASSISTÊNCIA À SAÚDE DE RIBEIRÃO PRETO (APAS) (408794)PLAMHEG PLANO DE ASSISTÊNCIA MEDICA E HOSPITALAR DO ESTADO DE GOIAS S/S LTDA (373141)MEDPORTO ASSISTÊNCIA MÉDICA LTDA. (352055)UNIMED DO GUARUJÁ COOPERATIVA DE TRABALHO MÉDICO (306665)SBC SAÚDE LTDA. (412058)UNIMED FOZ DO IGUACU COOPERATIVA TRABALHO MEDICO (351792)EVERCROSS PLANEJAMENTO DE ASSISTÊNCIA MÉDICA LTDA. (410179)UNIMED MARQUES DE VALENÇA COOPERATIVA DE TRABALHO MÉDICO LTDA. (321087)ASSOCIACAO HOSPITALAR SANTA ROSALIA (408506)SAÚDE SANTA TEREZA LTDA. (414930)UNIMED DO OESTE DA BAHIA COOPERATIVA DE TRABALHO MÉDICO (325082)SOCIEDADE OPERÁRIA HUMANITÁRIA (330337)INTERDENTAL ODONTOLOGIA INTEGRADA LTDA. (312525)CENTRO MÉDICO FÁTIMA LTDA (408883)CONMEDH SAUDE ASSISTENCIA INTEGRADA DE SAUDE LTDA (411931)FUNDAÇÃO ELETROBRÁS DE SEGURIDADE SOCIAL - ELETROS (313904)UNIMED VERTENTE DO CAPARAÓ - COOPERATIVA DE TRABALHO MÉDICO LTDA (317896)PLANO ASSISTENCIAL SÃO LUCAS LTDA (363391)L.K.L PLANO ODONTOLÓGICO LTDA. (340227)HOSPITAL NOSSA SENHORA DAS GRAÇAS LTDA. (309401)VIDAPLAN SAÚDE LTDA. - EPP (344443)UNIMED NOROESTE DE MINAS COOPERATIVA DE TRABALHO MEDICO LTDA (315494)IRMANDADE DO HOSPITAL DE NOSSA SENHORA DAS DORES (321095)UNIMED DE PIRASSUNUNGA COOPERATIVA DE TRABALHO MÉDICO (314242)

Page 56: ANS Indicereclamacoesnovo Jan2015

UNIODONTO DE BRAGANÇA PAULISTA COOP DE TRABALHO ODONTOLÓGICO (306193)IRMANDADE DA SANTA CASA DE MISERICORDIA DE LIMEIRA (319422)FUNDAÇÃO PADRE ALBINO (413399)UNIMED DE PENAPOLIS - COOPERATIVA DE TRABALHO MEDICO (323004)UNIMED DE SAO JOSÉ DO RIO PARDO-COOP. DE TRAB. MÉDICO (354619)BENEFICENCIA NIPO-BRASILEIRA DA AMAZONIA (384054)FUNDAÇAO COMPESA DE PREVIDENCIA E ASSISTENCIA - COMPESAPREV (307751)CAIXA DE ASSISTÊNCIA DO SETOR ELÉTRICO - E-VIDA (418374)NUCLEO ASSISTENCIA ODONTOLOGICA LTDA (359866)UNIMED PATOS DE MINAS COOPERATIVA TRABALHO MÉDICO LTDA. (353060)CLINICA SAO LUCAS LTDA (408867)UNIMED SANTO ANTONIO DE JESUS COOP TRAB MED (383520)UNIMED DE TATUI - COOPERATIVA DE TRABALHO MÉDICO (361941)UNIMED RESENDE COOPERATIVA DE TRABALHO MÉDICO (330566)UNIMED JOÃO MONLEVADE COOPERATIVA DE TRABALHO MÉDICO LTDA. (352314)ASSOCIAÇÃO BRASILEIRA DE ASSISTÊNCIA ODONTOLOGICA DE GRUPO - DENTAL MED CENTER (413941)UNIMED FRANCISCO BELTRAO COOPERATIVA DE TRABALHO MEDICO (336858)EXTREMAMEDIC PLANOS DE SAUDE LTDA (411868)ORAL MED PARANÁ-CLÍNICA ODONTOLÓGICA LTDA (362352)UNIMED METROPOLITANA DO AGRESTE - COOPERATIVA DE TRABALHO MÉDICO (318566)J.A.R. ASSISTÊNCIA ODONTOLÓGICA LTDA (412996)ASSOCIAÇÃO SÃO FRANCISCO VIDA (419141)IRMANDADE DA SANTA CASA DE MISERICÓRDIA DE SÃO JOSÉ DO RIO PRETO (339539)IRMANDADE DA SANTA CASA DE MISERICORDIA DE VALINHOS (410365)COOPERATIVA DE TRABALHO MEDICO DE ARAGUAÍNA - UNIMED ARAGUAÍNA (313084)CAMBORIÚ SAÚDE LTDA. (360147)SOCIEDADE BENEFICENTE DEZOITO DE JULHO (413721)UNIMED REGIÃO DA PRODUÇÃO / RS - COOPERATIVA DE ASSISTÊNCIA À SAÚDE LTDA (353698)IRMANDADE NOSSA SENHORA DAS GRAÇAS (310891)UNIMED DE LINS - COOPERATIVA DE TRABALHOS MÉDICOS (354279)SANTA CASA DE MISERICÓRDIA DE VOTUPORANGA (330116)UNIMED CATAGUASES COOPERATIVA DE TRABALHO MÉDICO LTDA (315648)POLICON ASSISTENCIA MÉDICA LTDA - EPP (412228)UNIMED SÃO SEBASTIÃO DO PARAÍSO COOPERATIVA DE TRABALHO MÉDICO (327352)UNIMED PERNAMBUCO CENTRAL - COOPERATIVA DE TRABALHO MÉDICO (379778)UNIMED NOROESTE FLUMINENSE - COOPERATIVA DE TRABALHO MÉDICO (360414)UNIMED PIAUI FEDERAÇÃO DAS COOPERATIVAS DE TRABALHO MEDICO DO ESTADO DO PIAUI (416576)UNIMED PLANALTO CENTRAL/RS - COOPERATIVA DE ASSISTÊNCIA À SAÚDE LTDA. (362832)SANTA CASA DE MISERICORDIA DONA CAROLINA MALHEIROS (355950)OESTE SAÚDE ASSISTÊNCIA A SAÚDE SUPLEMENTAR S/S LTDA (416738)UNIMED URUGUAIANA/RS COOPERATIVA DE ASSISTÊNCIA À SAÚDE LTDA. (328596)UNIMED CACERES COOPERATIVA DE TRABALHO MÉDICO LTDA (350346)ODONTOPAM ASSISTENCIA MÉDICA E ODONTOLOGICA INTEGRADA LTDA (313891)CASA DE CARIDADE DE MURIAÉ - HOSPITAL SÃO PAULO (333514)SOCIEDADE PORTUGUESA DE BENEFICÊNCIA (413372)POLI SAUDE OPERADORA DE PLANO DE SAUDE LTDA (351270)UNIMED DE IBITINGA COOPERATIVA DE TRABALHO MÉDICO (365238)UNIMED COSTA VERDE RJ (311146)UNIODONTO LESTE FLUMINENSE COOPERATIVA DE TRABALHO ODONTOLÓGICO LTDA. (348350)CAM- OPERADORA DE PLANOS DE SAUDE LTDA. (406589)UNIMED DE MONTE ALTO - COOPERATIVA DE TRABALHO MÉDICO (309524)UNIMED ALTO SÃO FRANCISCO COOPERATIVA DE TRABALHO MÉDICO (348261)UNIMED VIÇOSA - COOPERATIVA DE TRABALHO MÉDICO (314587)UNIMED TRÊS RIOS COOPERATIVA DE TRABALHO MÉDICO (337498)

Page 57: ANS Indicereclamacoesnovo Jan2015

UNIDOCTOR ADMINISTRADORA DE CONVÊNIOS LTDA (411558)UNIMED DE TRES LAGOAS COOPERATIVA DE TRABALHO MÉDICO (342386)IRMANDADE DA SANTA CASA DE MISERICÓRDIA DE LEME (335762)UNIMED PARAIBA - FEDERAÇAO DAS SOCIEDADES COOPERATIVAS DE TRABALHO MEDICO (324523)CENCOSUD BRASIL COMERCIAL LTDA. (415235)UNIMED DE MOCOCA COOPERATIVA DE TRAB. MÉDICO (328308)UNIMED TRÊS PONTAS - COOPERATIVA DE TRABALHO MÉDICO (364070)UNIMED CAMPO BELO- COOPERATIVA DE TRABALHO MÉDICO (367613)ELETROBRAS TERMONUCLEAR S.A - ELETRONUCLEAR (344699)UNIMED NORTE PAULISTA - COOPERATIVA DE TRABALHO MÉDICO (323055)IRMANDADE DA SANTA CASA DE MISERICÓRDIA DE ARARAS (322920)UNIMED GURUPI COOPERATIVA DE TRABALHO MÉDICO (301124)SERVMED SAÚDE LTDA (326356)MULTICLINICA SERVICOS DE SAUDE LTDA (354554)UNIMED DE MINEIROS COOPERATIVA DE TRABALHO MÉDICO (357715)HOSPITAL MARECHAL CÂNDIDO RONDON LTDA (392391)CAIXA ASSISTENCIAL UNIVERSITARIA DO RIO GRANDE DO NORTE (314251)PRONTOCLINICA E HOSPITAIS SAO LUCAS S/A (305626)UNIMED DE CIANORTE - COOPERATIVA DE TRABALHO MEDICO (354627)ITAIPU BINACIONAL (366234)UNIMED INCONFIDENTES COOPERATIVA DE TRABALHO MÉDICO LTDA. (304395)UNIMED ILHEUS COOPERATIVA DE TRABALHO MEDICO (347230)ASSOCIAÇÃO BENEFICENTE DOS EMPREGADOS DAS EMPRESAS ARCELORMITTAL BRASIL - ABEB (314668)SAÚDE GOIÂNIA LTDA (401196)UNIMED DE ITAPEVA - COOPERATIVA DE TRABALHO MÉDICO (327468)FUNDAÇÃO DE ASSISTÊNCIA E PREVIDÊNCIA SOCIAL DO BNDES (339636)RIBEIRO & SILVA PLANO ODONTOLÓGICO LTDA EPP. (416363)FUNDAÇÃO FILANTRÓPICA E BENEFICENTE DE SAÚDE ARNALDO GAVAZZA FILHO (323942)ASSOCIAÇÃO SAÚDE SÃO JOSÉ (418919)UNIMED MURIAÉ COOPERATIVA DE TRABALHO MEDICO LTDA (368148)ASSOCIAÇÃO DE SAUDE DOS POLICIAIS E BOMBEIROS MILITARES DO ESPIRITO SANTO (357910)UNIMED ALTO VALE - COOPERATIVA DE TRABALHO MÉDICO (372561)IRMANDADE DE MISERICÓRDIA DO HOSPITAL DA SANTA CASA DE MONTE ALTO (333808)UNIMED DE LORENA COOPERATIVA DE TRABALHO MÉDICO (385620)ASSOCIAÇÃO POLICIAL DE ASSISTÊNCIA A SAÚDE DA BAIXADA SANTISTA (410110)ÔNIX OPERADORA DE PLANOS DE SAÚDE LTDA (407534)CAIXA DE ASSISTÊNCIA DOS FUNCIONÁRIOS DO BANCO DA AMAZÔNIA - CASF (358754)UNIMED ARAGUARI COOPERATIVA DE TRABALHO MÉDICO LTDA. (354325)UNIMED ALTO DA SERRA - SOC. COOP. DE SERVIÇO MÉDICO LTDA (343684)IRMANDADE DE MISERICORDIA DE PORTO FERREIRA (329355)UNIMED PATROCÍNIO COOPERATIVA DE TRABALHO MÉDICO LTDA. (355593)UNIMED DE VOTUPORANGA - COOPERATIVA DE TRABALHO MÉDICO (328073)S.P.A SAUDE- SISTEMA DE PROMOÇÃO ASSISTENCIAL (324493)COMPANHIA NACIONAL DE ABASTECIMENTO - CONAB (334189)UNIMED VALE DAS ANTAS, RS - COOPERATIVA DE ASSISTÊNCIA À SAÚDE LTDA. (335541)PLAMER PLANO MEDICO RESENDE LTDA (324299)UNIMED CENTRO SUL FLUMINENSE COOPERATIVA DE TRABALHO MÉDICO (320897)SISTEMA TOTAL DE SAÚDE LTDA. (402001)HOSPITAIS E CLÍNICAS DO PIAUÍ S/S LTDA (416398)UNIMED DE CATALÃO COOPERATIVA DE TRABALHO MÉDICO (324566)UNIMED GUAXUPÉ COOPERATIVA DE TRABALHO MEDICO (318035)UNIMED DE AVARÉ COOPERATIVA DE TRABALHO MÉDICO (304123)ASSISTÊNCIA MÉDICO-HOSPITALAR LTDA. (415847)AGROS - INSTITUTO UFV DE SEGURIDADE SOCIAL (368920)

Page 58: ANS Indicereclamacoesnovo Jan2015

UNIODONTO DE UBERABA - COOPERATIVA DE TRABALHO ODONTOLÓGICO (370568)UNIMED AGRESTE MERIDIONAL - COOPERATIVA DE TRABALHO MEDICO LTDA (312649)UNIMED JOAÇABA COOPERATIVA DE TRABALHO MÉDICO (301744)UNIMED MISSÕES/RS - COOPERATIVA DE ASSISTÊNCIA À SAÚDE LTDA. (311618)UNIAO DE CLINICAS RIO GRANDE LTDA (361852)ODONTOART PLANOS ODONTOLÓGICOS LTDA (414387)UNIDENTIS ASSISTENCIA ODONTOLOGICA LTDA. (413429)SISTEMA PREVSAUDE LTDA (333239)DENTALSHOW ASSISTÊNCIA ODONTOLÓGICA LTDA. (361038)UNIMED DE ITAPETININGA - COOPERATIVA DE TRABALHO MÉDICO (353027)A.P.S ASSISTÊNCIA PERSONALIZADA À SAÚDE LTDA (406708)AESP ODONTO ASSISTENCIA EM SAO PAULO DE ODONTOLOGIA S/C LTDA (413283)AMARAL & RAYMUNDINI S/C LTDA. (413593)AMAZONAS DISTRIBUIDORA DE ENERGIA S/A (416894)AMI - ASSISTÊNCIA MÉDICA INFANTIL LTDA (328332)AMPARA ASSISTÊNCIA MÉDICA PARAÍSO LTDA (325465)ARAÇA PLANOS DE SAÚDE LTDA. (407704)ARCELORMITTAL BRASIL S/A (416070)ARM ODONTOLOGIA LTDA. (352152)ASSIMEDE ASSISTÊNCIA MÉDICA ESPECIALIZADA LTDA. (301906)ASSISTÊNCIA ODONTOLÓGICA ESPECIALIZADA LTDA (365297)ASSOC.DOS AGENTES FISCAIS DE RENDAS DO ESTADO DE SP (317632)ASSOCIACAO CIVIL PRÓ-SAÚDE DOS SERVIDORES DA UNIVERSIDADE ESTADUAL DE PONTA GROSSA (409634)ASSOCIACAO DE SAUDE HOLAMBRA (360783)ASSOCIACAO DOS PROFESSORES UNIVERSITÁRIOS DA BAHIA (343129)ASSOCIACAO PARANAENSE DO MINISTERIO PUBLICO (412872)ASSOCIACAO POLICIAL DE ASSISTENCIA A SAUDE DE ITAPETININGA (406635)ASSOCIACAO POLICIAL DE ASSISTENCIA A SAUDE DE PRESIDENTE PRUDENTE (APAS) (410608)ASSOCIAÇAO UNISAUDE MARAU (333867)ASSOCIAÇÃO BENEFICENTE DE ASSISTENCIA A SAUDE (ABAS 15) (304131)ASSOCIAÇÃO BENEFICENTE DE CAMPO GRANDE (306428)ASSOCIAÇÃO BENEFICENTE FNV (415049)ASSOCIAÇÃO CASA DO VIAJANTE (412457)ASSOCIAÇÃO DE ASSISTÊNCIA MÉDICO HOSPITALAR DOS MAGISTRADOS DO ESTADO DO PARANÁ (417955)ASSOCIAÇÃO DE ASSISTÊNCIA À SAÚDE DA AMAGIS (416690)ASSOCIAÇÃO DE ASSISTÊNCIA À SAÚDE DOS SERVIDORES PÚBLICOS DO MUNICÍPIO DE JOINVILLE (414913)ASSOCIAÇÃO DE SAÚDE DOS FORNECEDORES DE CANA DE PIRACICABA E REGIÃO (418731)ASSOCIAÇÃO DO FISCO DE ALAGOAS (393533)ASSOCIAÇÃO DO MINISTÉRIO PÚBLICO DO RIO GRANDE DO SUL (336441)ASSOCIAÇÃO DOS EMPREGADOS DA COMPANHIA ESTADUAL DE HABITAÇÃO E OBRAS PÚBLICAS - ASSEC (384704)ASSOCIAÇÃO DOS FISCAIS DE RENDAS DO ESTADO DO RIO DE JANEIRO (387185)ASSOCIAÇÃO DOS FISCAIS DE RENDAS E AGENTES FISCAIS DO ESTADO DA PARAÍBA (330281)ASSOCIAÇÃO DOS FISCAIS DE TRIBUTOS ESTADUAIS DO RS - AFISVEC (382639)ASSOCIAÇÃO DOS FUNCIONÁRIOS DO FISCO DO ESTADO DE GOIÁS (306754)ASSOCIAÇÃO DOS FUNCIONÁRIOS FISCAIS DO ESTADO DO AMAZONAS - AFFEAM (388092)ASSOCIAÇÃO DOS FUNCIONÁRIOS PÚBLICOS DO ESPÍRITO SANTO (394271)ASSOCIAÇÃO DOS SERVIDORES DO FISCO ESTADUAL DO PARÁ - ASFEPA (411434)ASSOCIAÇÃO DOS SERVIDORES FISCAIS DO ESTADO DA BAHIA (335754)ASSOCIAÇÃO FUNDO DE PROTEÇÃO À SAÚDE (416584)ASSOCIAÇÃO GOIANA DO MINISTÉRIO PÚBLICO (402206)ASSOCIAÇÃO MINEIRA DE ASSISTÊNCIA À SAÚDE DOS MEMBROS DO MINISTÉRIO PÚBLICO (417211)ASSOCIAÇÃO POLICIAL DE ASSISTENCIA A SAUDE DE BOTUCATU (408093)ASSOCIAÇÃO POLICIAL DE ASSISTENCIA À SAUDE DE SAO JOAO DA BOA VISTA (408263)ASSOCIAÇÃO POLICIAL DE ASSISTÊNCIA A SAÚDE (409413)

Page 59: ANS Indicereclamacoesnovo Jan2015

ASSOCIAÇÃO POLICIAL DE ASSISTÊNCIA À SAÚDE (406813)ASSOCIAÇÃO POLICIAL DE ASSISTÊNCIA À SAÚDE (406937)ASSOCIAÇÃO POLICIAL DE ASSISTÊNCIA À SAÚDE - APAS SOROCABA/VOTORANTIM (410128)ASSOCIAÇÃO POLICIAL DE ASSISTÊNCIA À SAÚDE - APAS/PV (411248)ASSOCIAÇÃO POLICIAL DE ASSISTÊNCIA À SAÚDE - VALE DO RIBEIRA (409405)ASSOCIAÇÃO POLICIAL DE ASSISTÊNCIA À SAÚDE DE ARAÇATUBA (APAS) (414212)ASSOCIAÇÃO POLICIAL DE ASSISTÊNCIA À SAÚDE DE BARRETOS (407569)ASSOCIAÇÃO POLICIAL DE ASSISTÊNCIA À SAÚDE DE BAURU (406945)ASSOCIAÇÃO POLICIAL DE ASSISTÊNCIA À SAÚDE DE DRACENA (408026)ASSOCIAÇÃO POLICIAL DE ASSISTÊNCIA À SAÚDE DE JAÚ (408034)ASSOCIAÇÃO POLICIAL MILITAR DE ASSISTËNCIA A SAÚDE (407097)ASSOCIAÇÃO PRÓ-SAÚDE (333328)ASSOCIAÇÃO SANTA CASA SAÚDE DE ARAÇATUBA (418803)ASSOCIAÇÃO VALEPARAIBANA DE ASSISTÊNCIA MÉDICA POLICIAL (412635)ATEMDE ODONTO SAÚDE CLUBE DE BENEFÍCIOS (336874)ATM DIAGNOSTICO E SAUDE DENTAL LTDA (407682)BACCIN BONONI ODONTOLOGIA LTDA (417700)BAHIAODONTO PLANO ODONTOLOGICO DA BAHIA LTDA (356301)BARDELLA S/A INDÚSTRIAS MECÂNICAS (346403)BIODENTE CLÍNICA ODONTOLÓGICA LTDA. (409758)BIORAL SISTEMA ODONTOLÓGICO LTDA. (419079)BOA VISTA ENERGIA S/A (416983)BRASILCENTER COMUNICAÇÕES LTDA. (402265)BRASILDENTAL OPERADORA DE PLANOS ODONTOLÓGICOS S.A. (419419)BUCAL LIGHT - PLANOS E SERVIÇOS ODONTOLÓGICOS LTDA (416274)CAIXA ASSISTENCIAL DOS AUDITORES FISCAIS DA RECEITA FEDERAL DO BRASIL (416657)CAIXA ASSISTENCIAL E BENEFICENTE DOS FUNCIONÁRIOS DA ACARESC (327557)CAIXA BENEFICENTE DOS FUNCIONÁRIOS DO GRUPO IGUAÇU (414026)CAIXA DE ASSISTENCIA MEDICA DOS EX-EMPREGADOS DO BEMAT (331856)CAIXA DE ASSISTÊNCIA AOS MEMBROS DA DEFENSORIA PÚBLICA DO ESTADO DO RIO DE JANEIRO (418820)CAIXA DE ASSISTÊNCIA DOS ADVOGADOS DO ESTADO DO RIO DE JANEIRO - CAARJ (355879)CAIXA DE ASSISTÊNCIA DOS EMPREGADOS DA SANEAGO (363855)CAIXA DE ASSISTÊNCIA DOS EMPREGADOS DO BANESE (335789)CAIXA DE ASSISTÊNCIA DOS EMPREGADOS DO SETOR PÚBLICO DO ESTADO DE GOIÁS - CAEME (344184)CAIXA DE ASSISTÊNCIA DOS FUNCIONÁRIOS DA ENERGISA SERGIPE (370321)CAIXA DE ASSISTÊNCIA DOS MAGISTRADOS DE PERNAMBUCO (302627)CAIXA DE ASSISTÊNCIA DOS SERVIDORES FAZENDÁRIOS ESTADUAIS (359122)CAIXA DE ASSISTÊNCIA À SAUDE DOS EMPREGADOS DA CODEVASF - CASEC (412295)CAIXA DE ASSISTÊNCIA À SAÚDE DO SINDICATO DOS FUNCIONÁRIOS INTEGRANTES DO GRUPO OCUPACIONAL ADMINISTRAÇÃO TRIBCAIXA DE ASSISTÊNCIA À SAÚDE DOS EMPREGADOS DA CELG (361461)CARIOCA - OPERADORA INTEGRADA DE SAÚDE S/S LTDA (402893)CASA DE SAÚDE NOSSA SENHORA DE FÁTIMA LTDA. (327328)CDA - ASSISTÊNCIA ODONTOLÓGICA LTDA - EPP (415952)CEAM BRASIL - PLANOS DE SAÚDE S/A (311472)CEDPLAN SAÚDE LTDA ME (418749)CEFEM - OPERADORA DE PLANO DE SAUDE LTDA. (414735)CELULOSE NIPO-BRASILEIRA S/A - CENIBRA (339270)CEMIL CENTRO MEDICO DE ITU LTDA. (300012)CENTRAIS ELÉTRICAS DE RONDÔNIA S/A - CERON (304697)CENTRO CLINICO NH LTDA. (304212)CENTRO DE DIAGNOSTICO E TRATAMENTO ODONTOLOGICO LTDA (411426)CENTRO DE ENDOCRINOLOGIA DE JUNDIAÍ S/S LTDA (415910)CENTRO DE ESTUDOS E DIAGNÓSTICO ODONTOLÓGICO LTDA - CEDOM (349291)CENTRO MEDICO SAPIRANGA LTDA (309699)

Page 60: ANS Indicereclamacoesnovo Jan2015

CENTRO MÉDICO ESTÂNCIA VELHA LTDA (403130)CENTRO ODONTOLOGICO INTEGRADO (314757)CEORP - CENTRO ODONTOLOGICO LTDA (401871)CETESB - COMPANHIA AMBIENTAL DO ESTADO DE SÃO PAULO (324892)CIMMAL OPERADORA DE PLANOS DE SAÚDE LTDA. (405051)CISOPAR - CENTRO INTEGRADO DE SAUDE ORAL PARAISENSE LTDA (332950)CLICK AUTOMOTIVA INDUSTRIAL LTDA (414999)CLIMED LTDA. ASSISTÊNCIA MÉDICA A EMPRESAS (402141)CLIMESA CLÍNICA MÉDICA SANT'ANA LTDA (342955)CLIMESQ - CLÍNICA MÉDICO ODONTOLÓGICA MESQUITA LTDA. (407607)CLIMOL CLINICA MÉDICA E ODONTOLÓGICA SÃO FRANCISCO DE ASSIS LTDA. (402770)CLINICA DE ASSISTENCIA MEDICA PERMANENTE (374903)CLINICA E ASSISTENCIA ODONTOLOGICA GREEN CARD SC LTDA (413810)CLINICA ODONTO LTDA (401757)CLINICA ODONTOLOGICA ODONTOPLAN LTDA (410071)CLINIPREV SAUDE LTDA (415413)CLÍNICA ODONTOLÓGICA LUIZ LIMA LTDA (418510)CLÍNICA ODONTOLÓGICA MAXIDENTE LTDA. (414182)CLÍNICA ODONTOLÓGICA SASSO SOCIEDADE SIMPLES LTDA (416797)CLÍNICA SÃO GABRIEL S/S LTDA (415944)CLÍNICA SÃO JOÃO LTDA (407623)CMI - CLINICA DE MEDICINA INTEGRADA LTDA. (310239)COJUN CENTRO ODONTOLOGICO JUNDIAI LTDA. (415812)COMPANHIA BRASILEIRA DE PETRÓLEO IPIRANGA (414549)COMPANHIA ESPIRITO SANTENSE DE SANEAMENTO (392405)COMSEDER - COOPERATIVA DE ASSISTÊNCIA MÉDICA DOS SERVIDORES DA SUPLAN E DO DER LTDA (390259)CONFERÊNCIA SÃO JOSÉ DO AVAÍ (321931)CONFIANCA ASSISTENCIA MEDICO HOSPITALAR LTDA. (410624)COOP-ODONTOCLASSIC - COOPERATIVA DE TRABALHO ODONTOLÓGICO (407241)COOPERATIVA AGROINDUSTRIAL DO ALEGRETE LTDA (355135)COOPERATIVA DE CONSUMO E BENEFÍCIOS SOCIAIS E ECONÔMICOS "C.S. ASSISTANCE" (350362)COOPERATIVA DE SERVIÇOS ODONTOLÓGICOS DE FARROUPILHA LTDA (362735)COOPERATIVA DE TRABALHO MÉDICO DO PLANALTO NORTE DE SANTA CATARINA LTDA (317012)COOPERATIVA DE TRABALHO ODONTOLOGICO - UNIODONTO ITAJUBÁ (419028)COOPERATIVA DOS CIRURGIÕES DENTISTAS DO ESTADO DE SERGIPE (359459)COOPERATIVA DOS USUÁRIOS DE SERVIÇOS DE SAÚDE DO VALE DO RIO DOS SINOS LTDA (404241)COOPERATIVA DOS USUÁRIOS DE SERVIÇOS DE SAÚDE LTDA. (406805)COOPERATIVA EVIDENTE - COOPERATIVA DE TRABALHO ODONTOLÓGICA DE BOTUCATU (400572)COOPERATIVA NOVODENTE LTDA (417840)COOPERATIVA ODONTOLÓGICA DE GARANHUNS E AGRESTE MERIDIONAL. (342335)COOPERATIVA ODONTOLÓGICA POÇOS DE CALDAS (409791)COOPERATIVA ODONTOLÓGICA REGIÃO SUL DA BAHIA - UNIODONTO (402010)COOPERATIVA ODONTOLÓGICA VALE DO CAÍ LTDA - DENTSUL (353477)COOPERCISO - CENTRO INTEGRADO DE SERVIÇO ODONTOLÓGICO S/S LTDA. (353892)COORE ASSISTÊNCIA ODONTOLÓGICA S/C LTDA - ME (416207)COPI - CENTRO ODONTOLÓGICO PITANGUEIRAS LTDA (335568)CROE - CENTRO DE REABILITACAO ORAL ESPECIALIZADO LTDA (368181)CROWN ODONTOLOGIA DE GRUPO LTDA (397245)CUNHA ODONTOLOGIA LTDA (416959)DANA INDUSTRIAS LTDA. (416118)DAYMED - ASSISTÊNCIA MÉDICA LTDA. (415863)DENTAL CARE CLINICA ODONTOLOGICA LTDA (386219)DENTAL CENTER LTDA (339458)DENTAL PLAN - PLANO DE ASSISTÊNCIA ODONTOLÓGICA LTDA. ME (415804)

Page 61: ANS Indicereclamacoesnovo Jan2015

DENTAL PREVIDÊNCIA ODONTOLÓGICA LTDA. (415383)DENTAL-MED ASSISTENCIA ODONTOLOGICA S/S LTDA (333620)DENTALMASTER COMÉRCIO DE PLANOS ODONTOLÓGICOS LTDA (401463)DENTALPLAN PLANOS DE ASSISTENCIA ODONTOLOGICA LTDA (416908)DENTE CROSS LTDA. (415146)DENTIÇÃO CONVÊNIOS ODONTOLÓGICOS S/S LTDA (327867)DENTSY ODONTOLOGIA S/S LTDA. (414425)DESBAN - FUNDAÇÃO BDMG DE SEGURIDADE SOCIAL (357669)DESENBAHIA - AGÊNCIA DE FOMENTO DO ESTADO DA BAHIA S/A (402052)DONA SAÚDE CLINICAS LTDA. ME (365645)ELETROSUL CENTRAIS ELÉTRICAS S/A (356891)ELOSAÚDE - ASSOCIAÇÃO DE ASSISTÊNCIA À SAÚDE (417297)EMPRESA DE TRANSPORTES E TRÂNSITO DE BELO HORIZONTE S.A. - BHTRANS (306525)EMPRESA GERENCIAL DE PROJETOS NAVAIS (410322)FILOSANITAS SAUDE LTDA (410888)FREE DENT PLANOS ODONTÓLOGICOS LTDA (405248)FUNASA-SAÚDE - CAIXA DE ASSISTENCIA DOS EMPREGADOS DA SAELPA (370592)FUNDAÇÃO AFFEMG DE ASSISTÊNCIA E SAÚDE - FUNDAFFEMG (315567)FUNDAÇÃO ASSISTENCIAL DOS EMPREGADOS DA CESAN (329665)FUNDAÇÃO BENEFICENTE RIO DOCE (311499)FUNDAÇÃO DE AMPARO SOCIAL DO HOSPITAL MOINHOS DE VENTO (369012)FUNDAÇÃO DE PREVIDÊNCIA DOS EMPREGADOS DA CEB (309362)FUNDAÇÃO DE SEGURIDADE SOCIAL DA ARCELORMITTAL BRASIL - FUNSSEST (330809)FUNDAÇÃO PLAMHUV - PLANO MÉDICO HOSPITALAR DOS HOSPITAIS UNIDOS DE VIÇOSA (418501)FUNDO DE ASSISTÊNCIA MÉDICO-HOSPITALAR DO MINISTÉRIO PÚBLICO (418129)FUNDO DE ASSISTÊNCIA À SAÚDE DOS FUNCIONÁRIOS DO BEC (414689)FUPRESA S/A (340065)FURNAS CENTRAIS ELÉTRICAS S.A. (366455)GKN DO BRASIL LTDA (416819)GLOBAL UBERABA EMPREENDIMENTOS LTDA (412848)GRANJAS QUATRO IRMÃOS AGROPECUÁRIA E COMÉRCIO S/A (404152)GS PLANO GLOBAL DE SAÚDE LTDA (413160)HC SAÚDE LTDA. (335851)HOSPITAL CÉSAR LEITE (314706)HOSPITAL DE CARIDADE DE VARGEM GRANDE DO SUL (363111)HOSPITAL DE PRONTOCLINICA LTDA. (341941)HOSPITAL OSWALDO CRUZ LTDA (406643)HOSPITAL PADRE JÚLIO MARIA (406457)HOSPITAL S.P. LTDA. (363189)IDEAL SAÚDE PLANO DE ASSISTÊNCIA ODONTOLÓGICA LTDA. (358240)IDENTAL ASSISTÊNCIA ODONTOLÓGICA LTDA - ME (414557)IGARATIBA INDÚSTRIA E COMÉRCIO LTDA (357987)INCREMENTAL ODONTOLOGIA S/S LTDA. (339008)INDUSTRIAS NUCLEARES DO BRASIL S/A - INB (329282)INDÚSTRIA MÊCANICA SIGRIST LTDA (343871)INSTITUTO DE ASSISTÊNCIA À SAÚDE DOS SERVIDORES PÚBLICOS MUNICIPAIS (416924)INSTITUTO DE ODONTOLOGIA DO MARANHÃO DR. LUIZ ALFREDO LTDA. (414981)INSTITUTO DE SAÚDE ODONTOLÓGICA - ISODONT LTDA (415260)INSTITUTO PORTUGUÊS BRASILEIRO DE ASSISTÊNCIA (408531)INTEGRAL SERVIÇOS ODONTOLÓGICOS LTDA. (359394)INTERMEDICI PIRACICABA ASSISTENCIA MEDICA LTDA (312282)INVEST ORAL PLANO ODONTOLÓGICO LTDA. (416240)INÁCIO E SPANGHERO LTDA (415332)IRMANDADE DA SANTA CASA DE MISERICORDIA DE BIRIGUI (314102)

Page 62: ANS Indicereclamacoesnovo Jan2015

IRMANDADE DA SANTA CASA DE MISERICÓRDIA DE MOCOCA (308005)IRMANDADE DA SANTA CASA DE MISERICÓRDIA DE MUZAMBINHO (411841)IRMANDADE DA SANTA CASA DE MISERICÓRDIA DE PASSOS (333875)IRMANDADE DA SANTA CASA DE MISERICÓRDIA DE PIRASSUNUNGA (312762)IRMANDADE DA SANTA CASA DE MISERICÓRDIA DE SANTA RITA PASSA QUATRO (363511)IRMANDADE DA SANTA CASA DE MISERICÓRDIA E MATERNIDADE DONA ZILDA SALVAGNI (321320)IRMANDADE DE NOSSA SENHORA DA SAÚDE (400742)JLM ASSISTÊNCIA ODONTOLÓGICA LTDA (416215)JOAQUIM OLIVEIRA S/A PARTICIPAÇÕES (341371)LIMA - PLANO DE SAÚDE ODONTOLÓGICO LTDA (416827)LITORAL CONVÊNIOS E CREDENCIAMENTO ODONTOLÓGICO LTDA ME (418358)LOG & PRINT GRÁFICA E LOGISTICA S/A (409049)LÍDER COMÉRCIO E INDÚSTRIA LTDA. (412490)M. A. VALVERDE & SANTOS LTDA. (416291)MAC DENTAL SERVIÇOS ODONTOLOGICOS LTDA (413011)MAPFRE SAÚDE LTDA (418951)MARKI ASSISTÊNCIA ODONTOLÓGICA LTDA - EPP (407941)MARTINS & MESTRINER SERVIÇOS ODONTOLÓGICOS S.S. LTDA. (417874)MATERMED ASSISTÊNCIA MÉDICA - EIRELI (335801)MATTOS ODONTOLOGIA LTDA (329967)MATÃO CLINICAS & AMHMA SAÚDE LTDA (416495)MEDISUL ASSISTÊNCIA MÉDICA EMPRESARIAL LTDA. (349127)METODONT - ASSISTÊNCIA ODONTOLOGICA LTDA (300365)MINERAÇÃO CARAÍBA S/A (416703)MOINHOS DE VENTO PLANOS DE SAÚDE LTDA (417521)MULTI - BUCAL ODONTOLOGIA LTDA - EPP (351351)MÚTUA DOS MAGISTRADOS DO ESTADO DO RIO DE JANEIRO (418650)NEWKLIN ODONTOCLÍNICA LTDA. ME. (415057)NOSAMED ASSISTÊNCIA MÉDICA LTDA. (305928)NUCLEBRÁS EQUIPAMENTOS PESADOS S/A - NUCLEP (352888)O.S ODONTOLÓGICA LTDA. (404365)ODMED SERVIÇOS ODONTOLÓGICOS LTDA (408271)ODONTO CORPUS S/S LTDA. (405973)ODONTO HEALTH - ASSISTENCIA ODONTOLÓGICA LTDA. (378348)ODONTO JARAGUÁ LTDA (312321)ODONTO PLUS CONVENIO ODONTOLOGICO SOCIEDADE SIMPLES LTDA (405671)ODONTO QUALIT SERVIÇOS ODONTOLÓGICOS LTDA (416347)ODONTO SAÚDE SERVIÇOS DE ODONTOLOGIA LTDA. (414808)ODONTOBASE PLANOS DE SAUDE LTDA. (344486)ODONTOCAP SERVIÇOS ODONTOLÓGICOS S/S LTDA. (405060)ODONTOCARD CLÍNICA DE ASSIST.E SERVIÇOS ODONTOLÓGICOS LTDA. (401382)ODONTOCLINICA RCC LTDA. S/S (418111)ODONTODHAN OPERADORA ODONTOLÓGICA LTDA. (301850)ODONTOLIVE OPERADORA DE PLANOS ODONTOLÓGICOS LTDA. (417831)ODONTOLOGYC SYSTEM CONVÊNIO ODONTOLOGICO LTDA (416461)ODONTOLÓGICA CLINICA DENTÁRIA S/S LTDA. (407437)ODONTOLÓGICA SERVIÇOS DE SAÚDE ORAL LTDA (416614)ODONTOMAR LTDA. (416053)ODONTOPLASA ADM.EM SAUDE SOCIEDADE EMPRESARIA LTDA. (406171)ODONTOPONTA CLINICA ODONTOLÓGICA LTDA (416673)ODONTOREAL LTDA. (412040)ODONTOVIDA LTDA ME (418200)ODONTRAT ASSISTENCIA ODONTOLOGICA LTDA. - EIRELI (415961)OPERADORA DE PLANOS PRIVADOS DE ASSISTENCIA A SAUDE CONSAUDE S/S LTDA (350729)

Page 63: ANS Indicereclamacoesnovo Jan2015

OPLAN SAÚDE OPERADORA DE PLANO DE SAÚDE LTDA (418226)OPSFELDER ASSESSORIA S/S LTDA (416142)ORAL COMPANY ASSISTÊNCIA ODONTOLÓGICA LTDA. (414921)ORAL FLEX CONVÊNIO E PRESTAÇÃO DE SERVIÇOS ODONTOLÓGICOS S/S LTDA (401595)ORAL GAM ASSISTENCIA ODONTOLÓGICA LTDA (418447)ORAL ODONTO ASSISTÊNCIA ODONTOLÓGICA LTDA (304034)ORAL SAÚDE CLÍNICA ODONTOLÓGICA LTDA. (311693)ORAL SAÚDE DE IBITINGA SERVIÇOS ODONTOLÓGICOS S/S LTDA (366510)ORAL SAÚDE DE VOTUPORANGA SERVIÇO ODONTOLÓGICO LTDA. (379557)ORION PLANOS E SERVIÇOS ODONTOLÓGICOS (416371)ORTOVIDE CLÍNICA ORTODÔNTICA LTDA (416665)P.W HIDROPNEUMÁTICA LTDA (331635)PAN DENTAL ODONTOLOGIA DE GRUPO LTDA. (414662)PAULIDENT ODONTOLOGIA S/C LTDA (401781)PERSONAL DOCTOR ASSISTENCIA ODONTOLOGICA LTDA. (415545)PLADISA - PLANO DIVINO DE SAÚDE (417653)PLAMEB - PLANO DE ASSISTENCIA ODONTOLOGICA LTDA (411892)PLAMEDH - PLANO DE ASSISTÊNCIA MÉDICO-HOSPITALAR LTDA (413551)PLANO DE ASSISTÊNCIA MÉDICA MINEIRA LTDA (382281)PLANO DE SAUDE UNIFENAS (344010)PLANO ODONTO MINAS LTDA. (415936)PLANO VIDA SAUDE SERVIÇOS ODONTOLOGICOS LTDA (415987)PLANODENTE LTDA. (416517)PLANOS DE SAÚDE PSMC PREVENÇÃO, SAÚDE, MEDICINA E CIRURGIA LTDA ME - EM LIQUIDAÇÃO EXTRAJUDICIAL (364941)PLASAC PLANO DE SAÚDE LTDA (306444)PLENODONTO ASSISTÊNCIA ODONTOLÓGICA S/C LTDA. (403458)PLUS ODONTO WORLD ASSISTÊNCIA ODONTOLÓGICA LTDA (416088)POLICLÍNICA GRAMACHO LTDA - EPP (408581)POLIMÉDICA SAÚDE SOCIEDADE SIMPLES LTDA (316903)POLYMED - POLYCLÍNICA MÉDICA E OPERADORA DE PLANOS DE SAÚDE S/S LTDA (332291)PONTUAL SAÚDE ASSISTÊNCIA MÉDICA LTDA (413411)PREST ODONTO LTDA (384844)PREV ASSISTÊNCIA ODONTOLÓGICA LTDA. (335410)PREV SAÚDE - ASSOCIAÇÃO DE ASSISTÊNCIA MÉDICA PRIVADA (414948)PREV SYSTEM LTDA. (401609)PREV-DONT ODONTOLOGICA LTDA. (410420)PREVENT SENIOR CORPORATE OPERADORA DE SAÚDE LTDA. (413267)PREVINA ODONTOLOGIA LTDA (403636)PREVODOCTOR OPERADORA DE PLANOS PRIVADOS DE ASSISTÊNCIA ODONTOLÓGICA LTDA. (412830)PROASA - PROGRAMA ADVENTISTA DE SAÚDE (310522)PROI - PLANO RACIONAL DE ODONTOLOGIA INTEGRAL LTDA. (411728)PRONTO SERVICE SERVICOS DE SAUDE LTDA. (405761)PRONTOMED NOVO HAMBURGO - PRONTO SOCORRO MÉDICO DE NOVO HAMBURGO LTDA. (302490)PRONTOMEDICO PLANO DE ASSISTENCIA MEDICA LTDA (362182)PROSORRIR - PLANOS ODONTOLÓGICOS LTDA (415065)PRUDENT PLANOS ODONTOLOGICOS S/S LTDA (416151)PRÓ ODONTO ASSISTENCIA ODONTOLOGICA LTDA (400106)PULMONAR CLINICA DE PNEUMOLOGIA E CIRURG TORACICA LTDA. (403369)QUALIDONTO - QUALIDADE EM ODONTOLOGIA LTDA ME (417131)RBS PARTICIPAÇÕES S/A (418862)RIBERDENTE SERVIÇOS ODONTOLÓGICOS S/S LTDA (417149)RODRIGUES LEIRA ODONTOLOGIA LTDA. (415243)ROPE ODONTOLOGIA ESPECIALIZADA S/S LTDA. (415821)S & M ODONTOLOGIA INTEGRADA LTDA (414727)

Page 64: ANS Indicereclamacoesnovo Jan2015

S SHIMODA ASSISTENCIA ODONTOLOGICA S/S LTDA (416380)SADI - SERVIÇO DE ASSIST. DENTARIA A INDUSTRIA LTDA (332992)SAME-SERVIÇO DE ASSISTÊNCIA MÉDICA EMPRESARIAL LTDA. (415901)SAMIG - SERV. DE ASSISTENCIA MEDICA DA ILHA DO GOVERNADOR LTDA (340162)SANATORINHOS AÇÃO COMUNITÁRIA DE SAÚDE (365351)SANTA CASA DA MISERICÓRDIA DE SÃO JOÃO DEL REI (408522)SANTA CASA DE MISERICORDIA DE BARRA MANSA (338214)SANTA CASA DE MISERICORDIA DE ITABUNA (372404)SANTA CASA DE MISERICÓRDIA DE TUPÃ (306045)SANTA CASA DE MISERICÓRDIA E ASILO DOS POBRES DE BATATAIS (344915)SANTA LUZIA ASSISTENCIA MEDICA S.A. (358509)SAO PAULO TRANSPORTE S.A. (381799)SAÚDE É TUDO ASSISTÊNCIA ODONTOLÓGICA LTDA. (415171)SB SAÚDE LTDA SOCIEDADE SIMPLES (360465)SEDEG ASSISTÊNCIA ODONTOLÓGICA LTDA. (408603)SER ÚNICO - PLANOS ODONTOLÓGICOS S/S LTDA. (301213)SERDIL- SERVIÇO ESPECIALIZADO EM RADIODIAGNÓSTICO LTDA. (415006)SERVIÇO DE ASSISTÊNCIA ODONTOLÓGICA SOCIAL LTDA. (324710)SERVIÇO SOCIAL DAS ESTRADAS DE FERRO - SESEF (312304)SICARD E SICARD ASSISTÊNCIA MÉDICA LTDA (379280)SINDICATO RURAL DE ALEGRETE (403814)SISDENTE - SISTEMA INTEGRADO DE SAÚDE DENTAL LTDA. (344095)SISTEMA 1 SERVIÇOS DE ASSISTÊNCIA À SAÚDE SUPLEMENTAR (418790)SISTEMA INTEGRADO DE SAUDE ORAL LTDA-EPP. (403865)SISTEMA ODONTOLOGICO DE SAUDE LTDA. (404748)SITO - SISTEMA INTEGRADO DE TRATAMENTO ODONTOLÓGICO S/A (402095)SITTO - SISTEMA INTEGRADO DE TRATAMENTO ODONTOLÓGICO (416266)SMH - SOCIEDADE MÉDICO HOSPITALAR LTDA (351644)SOCIEDADE BENEFICENTE DO HOSPITAL N. S. AUXILIADORA (301396)SOCIEDADE DE ASSISTÊNCIA MÉDICA - SAMEISA (411809)SOCIEDADE DIVINA PROVIDÊNCIA - SAÚDE CONCEIÇÃO (330892)SOCIEDADE ESPANHOLA DE BENEFICENCIA (306207)SOCIODONTO PLANO DE ASSISTÊNCIA ODONTOLÓGICA LTDA (416410)SOLIMEO ASSISTÊNCIA ODONTOLÓGICA LTDA. (415871)SOMEPI - SOCIEDADE MÉDICA DE PIRAPORA LTDA. (403237)SOPREVI SERVIÇO ODONTOLÓGICO PREVENTIVO INTEGRADO LTDA (403245)SP FRIGO ODONTOLOGIA LTDA (417203)SPECIAL ASSISTÊNCIA ODONTOLÓGICA LTDA. (402125)SULMED - ASSISTÊNCIA MÉDICA LTDA (338346)SÃO DOMINGOS SAÚDE- ASSISTÊNCIA MÉDICA LTDA (319180)TMD FRICTION DO BRASIL S/A (349844)TOP DOCTOR'S ODONTOLOGIA LTDA (416193)TOPDONTO OPERADORA DE PLANO ODONTOLÓGICO LTDA (417114)UNICA COOPERATIVA DE ATENDIMENTO ODONTOLÓGICO LTDA (408701)UNIDASODONTO PLANO DE ASSISTENCIA ODONTOLOGICA LTDA. (413933)UNIDENTAL COOPERATIVA UNIAO DOS DENTISTAS DA GRANDE NATAL (401277)UNIDENTAL- COOPERATIVA UNIÃO DOS DENTISTAS DO ESTADO DO CEARÁ (401072)UNIFICAÇÃO DOS DENTISTAS DE ITUVERAVA LTDA (404942)UNIMED ALEGRETE/RS - SOCIEDADE COOPERATIVA DE ASSISTÊNCIA À SAÚDE LTDA. (349739)UNIMED ALEM PARAIBA COOPERATIVA DE TRABALHO MEDICO LTDA (313955)UNIMED ALTA MOGIANA COOPERATIVA DE TRABALHO MÉDICO (324159)UNIMED ALTO JACUÍ-COOP SERV MÉDICOS LTDA (352519)UNIMED ALTO PARANAIBA COOP. TRAB. MEDICO LTDA (341819)UNIMED ALTO URUGUAI/RS - COOPERATIVA DE ASSISTÊNCIA À SAÚDE LTDA. (306959)

Page 65: ANS Indicereclamacoesnovo Jan2015

UNIMED ANDRADAS COOPERATIVA DE TRABALHO MÉDICO (352861)UNIMED APUCARANA COOPERATIVA DE TRABALHO MÉDICO (358096)UNIMED CAJAZEIRAS - SOCIEDADE COOPERATIVA DE TRABALHO MÉDICO (344141)UNIMED CARATINGA - COOPERATIVA DE TRABALHO MÉDICO LTDA (347736)UNIMED CAÇADOR COOPERATIVA DE TRABALHO MÉDICO DA REGIÃO DO CONTESTADO (346951)UNIMED DE BATATAIS - COOPERATIVA DE TRABALHO MÉDICO (313149)UNIMED DE CAPIVARI -COOPERATIVA DE TRABALHO MÉDICO (366340)UNIMED DE DRACENA - COOPERATIVA DE TRABALHO MÉDICO (314781)UNIMED DE JATAÍ COOPERATIVA DE TRABALHO MÉDICO LTDA. (334847)UNIMED DE PAULO AFONSO COOPERATIVA DE TRABALHO MÉDICO (312509)UNIMED DE TUPA COOPERATIVA DE TRABALHO MÉDICO (365530)UNIMED EXTREMO OESTE CATARINENSE COOPERATIVA DE TRABALHO MÉDICO (340251)UNIMED FEDERAÇAO DO ESTADO DO MATO GROSSO (328031)UNIMED FRUTAL COOPERATIVA DE TRABALHO MEDICO LTDA (371564)UNIMED ITAQUI RS - COOPERATIVA DE ASSISTÊNCIA À SAÚDE LTDA. (316172)UNIMED LEOPOLDINA COOPERATIVA DE TRABALHO MÉDICO LTDA (386901)UNIMED MACHADO COOPERATIVA DE TRABALHO MEDICO (354678)UNIMED MONTE CARMELO COOPERATIVA DE TRABALHO MEDICO LTDA. (343315)UNIMED MOSSORÓ - COOPERATIVA DE TRABALHOS MEDICOS (389421)UNIMED NORTE DO PARANÁ COOPERATIVA REGIONAL DE TRABALHO MÉDICO (358282)UNIMED NORTE PIONEIRO - COOPERATIVA DE TRABALHO MÉDICO (366064)UNIMED PALMEIRA DOS ÍNDIOS COOPERATIVA DE TRABALHO MÉDICO (369233)UNIMED PATOS - COOPERATIVA DE TRABALHO MÉDICO (336467)UNIMED PERNAMBUCANA - FEDERAÇÃO DAS COOPERATIVAS MÉDICAS PERNAMBUCANAS (325759)UNIMED PONTAL DO TRIÂNGULO - COOPERATIVA DE TRABALHO MÉDICO (353876)UNIMED PONTE NOVA COOPERATIVA DE TRABALHO MEDICO LTDA (343722)UNIMED REGIONAL DE FLORIANO - COOPERATIVA DE TRABALHO MÉDICO (316458)UNIMED REGIONAL DE PICOS - COOPERATIVA DE TRABALHO MÉDICO (313475)UNIMED REGIÃO DA CAMPANHA/RS - COOPERATIVA DE ASSISTÊNCIA À SAÚDE LTDA. (350648)UNIMED REGIÃO DA FRONTEIRA - RS COOPERATIVA DE ASSISTÊNCIA À SAÚDE LTDA. (328375)UNIMED SOUSA - COOPERATIVA DE TRABALHO MÉDICO (343153)UNIMED STA RITA, STA ROSA E SÃO SIMÃO COOP. TRAB. MÉDICO (402834)UNIMED SÃO JOÃO NEPOMUCENO COOPERATIVA DE TRABALHO MÉDICO LTDA. (327638)UNIMED VALE DO CARANGOLA COOPERATIVA DE TRABALHO MEDICO LTDA (337561)UNIMED VALE DO CORUMBÁ COOPERATIVA DE TRABALHO MEDICO (302228)UNIMED VALE DO JAURU COOPERATIVA DE TRABALHO MÉDICO (370975)UNIMED VALE DO PARAÍBA - FEDERAÇÃO INTRAFEDERATIVA DAS COOPERATIVAS MÉDICAS (334511)UNIMED VALE DO PIQUIRI-COOPERATIVA DE TRABALHO MÉDICO VALE DO PIQUIRI (308811)UNIMED VALE DO URUCUIA - COOPERATIVA DE TRABALHO MEDICO LTDA (311057)UNIODONTO - COOPERATIVA ODONTOLOGICA DE CARUARU E REGIÃO AGRESTE DO ESTADO DE PERNAMBUCO (414891)UNIODONTO ARAPIRACA COOPERATIVA DE TRABALHO ODONTOLÓGICO LTDA (403512)UNIODONTO BEBEDOURO - COOPERATIVA ODONTOLÓGICA (327093)UNIODONTO COOPERATIVA ODONTOLÓGICA DO SERIDÓ LTDA (343919)UNIODONTO COOPERATIVA TRABALHO ODONTOLOGICO DE PARA DE MINAS (323632)UNIODONTO DE ARACAJU COOP DE TRABALHO ODONTOLOGICO (349283)UNIODONTO DE ARARAQUARA COOPERATIVA DE TRABALHO ODONTOLÓGICO (316997)UNIODONTO DE ARAÇATUBA COOPERATIVA ODONTOLOGICA (362824)UNIODONTO DE AVARE COOPERATIVA ODONTOLÓGICA (311669)UNIODONTO DE BOTUCATU COOPERATIVA ODONTOLOGICA (347477)UNIODONTO DE CACAPAVA COOPERATIVA ODONTOLOGICA (347302)UNIODONTO DE CAMPO GRANDE SIST. NAC. COOP. ODONT. (347183)UNIODONTO DE CAMPOS - COOPERATIVA ODONTOLOGICA (402516)UNIODONTO DE CATANDUVA COOPERATIVA ODONTOLÓGICA (354686)UNIODONTO DE CRUZ ALTA- COOPERATIVA ODONTOLÓGICA LTDA (315770)

Page 66: ANS Indicereclamacoesnovo Jan2015

UNIODONTO DE FEIRA DE SANTANA - COOPERATIVA DE TRABALHO ODONTOLÓGICO DE FEIRA DE SANTANA RESP LIMITADA (400556)UNIODONTO DE FERNANDOPOLIS COOPERATIVA ODONTOLOGICA (301647)UNIODONTO DE JABOTICABAL COOPERATIVA ODONTOLÓGICA (340120)UNIODONTO DE JACAREÍ - COOPERATIVA ODONTOLÓGICA DE JACAREÍ (343056)UNIODONTO DE JALES - COOPERATIVA ODONTOLÓGICA (309257)UNIODONTO DE LIMEIRA COOPERATIVA ODONTOLÓGICA (369462)UNIODONTO DE LINS COOPERATIVA ODONTOLOGICA (344681)UNIODONTO DE LONDRINA COOP. ODONTOLÓGICA (350770)UNIODONTO DE MONTE ALTO COOPERATIVA ODONTOLOGICA (336238)UNIODONTO DE NOVA IGUAÇU COOPERATIVA ODONTOLÓGICA (411701)UNIODONTO DE PINDAMONHANGABA COOP ODONTOLOGICA (331104)UNIODONTO DE PIRASSUNUNGA COOPERATIVA DE TRABALHO ODONTOLÓGICO (378941)UNIODONTO DE PRESIDENTE PRUDENTE COOPERATIVA ODONTOLOGICA (336017)UNIODONTO DE RECIFE - COOPERATIVA ODONTOLÓGICA (305740)UNIODONTO DE RIO BRANCO ACRE COOPERATIVA ODONTOLÓGICA LTDA. (403997)UNIODONTO DE RIO CLARO COOPERATIVA ODONTOLOGICA (349011)UNIODONTO DE RONDONIA COOPERATIVA LTDA. (336025)UNIODONTO DE RORAIMA - COOPERATIVA DE TRABALHO ODONTOLÓGICO (418242)UNIODONTO DE SALVADOR - COOPERATIVA DE TRABALHO ODONTOLÓGICO LTDA. (310107)UNIODONTO DE SAO JOSE DO RIO PARDO - COOPERATIVA ODONTOLÓGICA (378682)UNIODONTO DE SERTAOZINHO SP COOPERATIVA ODONTOLOGICA (373109)UNIODONTO DE SÃO LUIS - COOP. DOS C. D. DO ESTADO DO MARANHÃ (369616)UNIODONTO DE TAQUARITINGA COOPERATIVA ODONTOLÓGICA (350290)UNIODONTO DE TRÊS RIOS - COOPERATIVA DE TRABALHO ODONTOLÓGICA (359726)UNIODONTO DE VOTUPORANGA COOPERATIVA ODONTOLOGICA (350630)UNIODONTO DOURADOS - COOPERATIVA ODONTOLÓGICA (313807)UNIODONTO DUQUE DE CAXIAS COOPERATIVA DE TRABALHO ODONTOLÓGICO LTDA. (382337)UNIODONTO ERECHIM - COOPERATIVA DE TRABALHO ODONTOLÓGICO (411698)UNIODONTO FRONTEIRA OESTE/RS COOPERATIVA ODONTOLÓGICA LTDA. (341894)UNIODONTO ILHÉUS - COOPERATIVA ODONTOLOGICA DE ILHEUS RESPONSABILIDADE LTDA (383929)UNIODONTO ITAPERUNA - COOPERATIVA DE TRABALHO ODONTOLOGICO (317772)UNIODONTO JUIZ DE FORA SOC. COOP.TRAB.ODONTOLOGICO LTDA. (327441)UNIODONTO LEOPOLDINA - COOPERATIVA ODONTOLÓGICA (401919)UNIODONTO MARINGA COOPERATIVA ODONTOLOGICA (381144)UNIODONTO MOSSORÓ - COOPERATIVA DOS CIRURGIÕES DENTISTAS DE MOSSORÓ E REGIÃO OESTE (303291)UNIODONTO PAULO AFONSO COOPERATIVA DE TRABALHO ODONTOLÓGICO LTDA. (402109)UNIODONTO PETRÓPOLIS - COOP.TRAB.ODONTOLÓGICOS LTDA (334774)UNIODONTO PONTA GROSSA COOPERATIVA ODONTOLÓGICA (315818)UNIODONTO RS FEDERACAO DAS UNIODONTOS DO RGS LTDA (305421)UNIODONTO SUDOESTE GOIANO - COOPERATIVA DE TRABALHO ODONTOLOGICO (314871)UNIODONTO SUL CAPIXABA COOPERATIVA ODONTOLOGICA (370711)UNIODONTO SÃO CARLOS - COOPERATIVA ODONTOLÓGICA (335525)UNIODONTO SÃO JOSÉ DO RIO PRETO - COOPERATIVA ODONTOLÓGICA (303259)UNIODONTO TAUBATÉ COOPERATIVA DE TRABALHO ODONTOLOGICO (319350)UNIODONTO VALE DO SINOS COOPERATIVA ODONTOLÓGICA LTDA (406295)UNIODONTO VALE HISTORICO COOPERATIVA ODONTOLOGICA (382655)UNIODONTO VITÓRIA - COOPERATIVA DE TRABALHO ODONTOLOGICO (308277)UNIODOONTO TERESÓPOLIS - COOPERATIVA ODONTOLÓGICA (408565)UNIOPREV COOPERATIVA DE TRABALHO ODONTOLOGICO (407291)UNIVERSAL PLANO ODONTOLOGICO LTDA (413348)UP ASSISTÊNCIA ODONTOLÓGICA S.A (416487)VIP ASSISTENCIA ODONTOLOGICA LTDA. (405582)VIP SAUDE ASSISTENCIA MEDICA LTDA. (407593)VITA ASSISTÊNCIA A SAÚDE LTDA. (414905)

Page 67: ANS Indicereclamacoesnovo Jan2015

VOLVO DO BRASIL VEÍCULOS LTDA. (414247)VONPAR REFRESCOS S/A (386871)WM ADMINISTRAÇÃO DE PLANOS ODONTOLÓGICOS LTDA. (351628)YES ODONTOLOGIA LTDA (417009)ÁPICE ODONTO ASSISTÊNCIA ODONTOLÓGICA LTDA (400882)A.I.S. - ASSISTENCIA ODONTOLOGICA REUNIDA S/S LTDA (344818)ADMEDICO ADMINISTRAÇÃO DE SERVIÇOS MÉDICOS A EMPRESA LTDA (384003)AMERICLÍNICAS ASSISTÊNCIA MÉDICA HOSPITALAR LTDA. (375268)ARCELORMITTAL TUBARÃO COMERCIAL S.A (342637)ASSOCIACAO DOS FUNCIONARIOS DA FAZENDA DO ESTADO DE MATO GROSSO (334685)ASSOCIAÇÃO ASSIT E EM DEFESA DOS DIREITOS DOS COM., IND. AUT. E TRAB EM GERAL - EM LIQUIDAÇÃO EXTRAJUDICIAL (416304)ASSOCIAÇÃO DAS PIONEIRAS SOCIAIS (355071)ASSOCIAÇÃO HOSPITAL DE CARIDADE IJUI (414743)ATEMDE - ATENDIMENTOS MÉDICOS DE EMPRESAS LTDA. - EM LIQUIDAÇÃO EXTRAJUDICIAL (387495)ATUAL SAÚDE LTDA. (376663)BLUE CROSS ASSISTENCIA MEDICA LTDA (342467)CAIXA DE ASSISTENCIA DOS ADVOGADOS DE MINAS GERAIS (346390)CAIXA DE ASSISTENCIA MÉDICA E BENEFÍCIOS DA POLICIA CIVÍL (343340)CAIXA DE ASSISTÊNCIA DOS ADVOGADOS DO DISTRITO FEDERAL (363413)CASA DE PORTUGAL (333981)CDE - CENTRO DE DIAGNOSTICO ESPECIALIZADO LTDA. - EM LIQUIDAÇÃO EXTRAJUDICIAL (350095)CENTRAIS ELÉTRICAS BRASILEIRAS S/A - ELETROBRAS (359521)CENTRO DE PESQUISAS DE ENERGIA ELETRICA - CEPEL (374300)CENTRO MEDICO SAO LEOPOLDO LTDA - EM LIQUIDAÇÃO EXTRAJUDICIAL (355241)CLIM SERV ASSISTÊNCIA MÉDICA LTDA. (402346)CLINICA ALVORADA DE SERVICOS MÉDICOS LTDA - EM LIQUIDAÇÃO EXTRAJUDICIAL (329266)CLINICA DE ASSISTENCIA MEDICA ODONTOLOGICA DIAMANTES LTDA - EM LIQUIDAÇÃO EXTRAJUDICIAL (361836)COIFE ODONTO - PLANOS ODONTOLOGICOS LTDA - EM LIQUIDAÇÃO EXTRAJUDICIAL (320960)COOPERATIVA DE TRABALHO MÉDICO-UNIMED AQUIDAUANA (319597)COOPERATIVA ODONTOLOGICA LTDA. (410951)COP-COMPANHIA ODONTOLOGICA PAULISTA S/C LTDA (408379)COTAR CLÍNICA ODONTOLÓGICA LTDA. (404225)DENT-SERVICE ASSISTENCIA ODONTOLOGICA INTERNACIONAL LTDA - EM LIQUIDAÇÃO EXTRAJUDICIAL (351113)DENTAL SAÚDE SOCIEDADE SIMPLES LTDA. (416754)DENTSÃO ASSISTÊNCIA ODONTOLÓGICA LTDA (323870)DOURAMED ASSISTÊNCIA MÉDICO HOSPITALAR GLOBAL S/S LTDA (319368)ECONLIFE SAUDE LTDA (413755)FUNDAÇÃO ASSISTENCIAL DOS SERVIDORES DO INCRA - FASSINCRA - EM LIQUIDAÇÃO EXTRAJUDICIAL (358720)FUNDAÇÃO ASSISTENCIAL VIÇOSENSE (302881)FUNDAÇÃO DE ASSISTÊNCIA DOS FUNCIONÁRIOS DO BANCO BEM S/A (390372)FUNDAÇÃO GERALDO CORREA (408514)FUNDAÇÃO SINTAF - SAÚDE DE ASSISTÊNCIA AOS SERVIDORES DO GRUPO TRIBUTAÇÃO, ARRECADAÇÃO E FISCALIZAÇÃO DA SECRETARIA DE ESTADO DA FAZENDA DO (411850)GEVISA S/A (309711)HEALTH ASSISTÊNCIA MÉDICA E HOSPITALAR S/C LTDA. - EM LIQUIDAÇÃO EXTRAJUDICIAL (402362)HOSPITAL EVANGELICO REGIONAL LTDA (301043)HOSPITAL IMACULADA CONCEIÇÃO - AMHIC-SAÚDE (330876)INSTITUTO ASSISTENCIAL MEDICO E ODONTOLÓGICO LTDA. (414883)INSTITUTO DE ODONTOLOGIA BARBIN S/C LTDA (402427)IRMANDADE DA SANTA CASA DE MISERICORDIA DE ILHEUS (320684)IRMANDADE DA SANTA CASA DE MISERICÓRDIA DE AGUAÍ (313378)IRMANDADE DA SANTA CASA DE MISERICÓRDIA DE OSVALDO CRUZ (367486)IRMANDADE DA SANTA CASA DE MISERICÓRDIA DE SOROCABA (334651)IRMANDADE DE MISERICORDIA DE AMERICANA (413313)IRMANDADE SANTA CASA MISERICORDIA DE SÃO JOSÉ DOS CAMPOS (351695)

Page 68: ANS Indicereclamacoesnovo Jan2015

ITALICA SAÚDE LTDA - EM LIQUIDAÇÃO EXTRAJUDICIAL (320889)LIRA E VALADARES CLÍNICA E OPERADORA DE PLANOS DE SAÚDE LTDA. (408662)M.M.N - INTERMEDIAÇÃO DE NEGÓCIOS LTDA. - ME (339032)MADRE THEODORA ASSISTÊNCIA MÉDICA HOSPITALAR LTDA. (402036)MAIMELL SAÚDE EMPRESARIAL S/C LTDA (335070)MASSA FALIDA DE RECIFE MERIDIONAL ASSISTÊNCIA MÉDICA LTDA. (410985)MASTER PAX SAÚDE ASSISTÊNCIA MÉDICA E ASSISTÊNCIA ODONTOLÓGICA LTDA. - EM LIQUIDAÇÃO EXTRAJUDICIAL (357014)MASTERMED ADM. DE PLANOS DE SAÚDE LTDA (414077)MEDICAL HEALTH OPERADORA DE PLANOS DE ASSISTÊNCIA MÉDICA E ODONTOLÓGICA LTDA - EM LIQUIDAÇÃO EXTRAJUDICIAL (337781)MULTICARE SAÚDE LTDA (348732)MULTICLÍNICAS ASSIST.MED. CIRURG. E HOSP. LTDA. - EM LIQUIDAÇÃO EXTRAJUDICIAL (331490)NM - NEUROCARDIO E MEMORIAL SAÚDE LTDA. (416681)ODONTO FAMA LTDA - EM LIQUIDAÇÃO EXTRAJUDICIAL (413666)ODONTO MÉDICA LTDA. ME (415502)ODONTOBET LTDA (402214)ODONTOCAMP ASSISTÊNCIA ODONTOLÓGICA LTDA. (330841)ODONTOCLEAR PLANOS ODONTOLOGICOS LTDA (412937)ODONTOCLIN CLINICA ODONTOLOGICA LTDA (415669)ODONTOPLAN ASSISTÊNCIA ODONTOLÓGICA LTDA (416355)ODONTOPLAN ODONTOLOGIA PLANEJADA S/C LTDA (404306)ORAL HEALTH SISTEMA INTEGRADO DE ASSISTÊNCIA ODONTOLÓGICA LTDA (300951)ORAL PREMIUM S/S LTDA (411655)PLAN ASSISTÊNCIA ODONTOLÓGICA LTDA (322393)POLICLINICA SÃO JOSÉ LTDA.-EPP (414638)PRO MASTER ASSISTENCIA ODONTOLOGICA S/C LTDA. (356956)PRODENTE - PLANO DE SAUDE ODONTOLÓGICO LTDA. (310859)PRODONTO ODONTOLOGIA LTDA (402150)PROMED ASSISTENCIA E SAUDE LTDA - EM LIQUIDAÇÃO EXTRAJUDICIAL (412643)PROMED ODONTOLÓGICO LTDA (415090)SADEN SAÚDE DENTAL LTDA. (410543)SAMEC SERVIÇO DE ASSISTÊNCIA MÉDICA E CIRÚRGICA LTDA (372960)SANTA CASA DE MISERICORDIA DE CASA BRANCA (315893)SANTA CASA DE MISERICORDIA DE JOSE BONIFACIO (350338)SANTA CASA DE MISERICORDIA DE VITÓRIA DA CONQUISTA (357383)SANTA CASA DE MISERICÓRDIA DE ARAÇATUBA (300748)SAUDE TOTAL LTDA (359068)SAÚDE BUCAL - OPERADORA DE PLANOS ODONTOLÓGICOS LTDA (416941)SAÚDE DENTAL BRASIL ASSISTÊNCIA ODONTOLÓGICA LTDA (415685)SBH SANTA CASA DE MISERICORDIA DE RIBEIRAO PRETO (310344)SEMEG SAÚDE LTDA (414280)SEMEV SERVIÇO MÉDICO DE VITORIA DA CONQUISTA S/C LTDA. (303691)SERMEDE SERVIÇO MÉDICO E DENTÁRIO LTDA. - EM LIQUIDAÇÃO EXTRAJUDICIAL (342505)SINAMED SERVIÇOS MEDICOS E HOSPITALARES LTDA (400785)SINDICATO DOS ASSALARIADOS ATIVOS, APOSENTADOS E PENSIONISTAS NAS EMPRESAS GERADORAS, OU TRANSMISSORAS, OU DISTRIBUIDORAS, OU AFINS DE ENERG (382833)SINDICATO DOS JORNALISTAS PROFISSIONAIS NO ESTADO DE SÃO PAULO (411639)SISTEMA ODONTOLOGICO INTEGRADO LTDA. (403873)SOCIEDADE BENEFICENTE DE PAROBÉ (412139)SOCIEDADE ITALIANA DE BENEFICÊNCIA E MUTUO SOCORRO (351679)SOCIEDADE LITERÁRIA E CARITATIVA SANTO AGOSTINHO (409839)SUPERMERCADOS BIRD S/A (366366)TAVARES BASTOS SERVIÇOS DE SAÚDE LTDA (330141)TEMPO SAÚDE PARTICIPAÇÕES S.A. (000361)TENHA SAÚDE - OPERADORA DE PLANOS DE SAÚDE LTDA - EM LIQUIDAÇÃO EXTRAJUDICIAL (413089)TK PLANO DE ASSISTENCIA ODONTOLOGICA S/C LTDA. - EM LIQUIDAÇÃO EXTRAJUDICIAL (404594)

Page 69: ANS Indicereclamacoesnovo Jan2015

TOLEDO & LINS LTDA (407542)UNIMED BRASILIA COOPERATIVA DE TRABALHO MÉDICO - EM LIQUIDAÇÃO EXTRAJUDICIAL (353574)UNIMED CENTRO- RS - SOC COOP DE SERVIÇOS MÉDICOS LTDA (355356)UNIMED DE CURRAIS NOVOS - SOC. COOP. DE TRABALHO MÉDICO - EM LIQUIDAÇÃO EXTRAJUDICIAL (317187)UNIMED DE PITANGUEIRAS COOPERATIVA DE TRABALHO MÉDICO (409995)UNIMED DO ALTO OESTE POTIGUAR - COOPERATIVA DE TRABALHOS MÉDICOS (356191)UNIMED GUARARAPES COOPERATIVA DE TRABALHO MEDICO LTDA - EM LIQUIDAÇÃO EXTRAJUDICIAL (327263)UNIMED PARNAÍBA - COOPERATIVA DE TRABALHO MÉDICO - EM LIQUIDAÇÃO EXTRAJUDICIAL (333719)UNIMED REGIONAL DE CRATEUS COOPERATIVA DE TRAB MÉDICO LTDA. (356212)UNIMED SALVADOR COOPERATIVA DE TRABALHO MÉDICO - EM LIQUIDAÇÃO EXTRAJUDICIAL (301311)UNIMED VALE DO AÇU - COOPERATIVA DE TRABALHO MÉDICO (309877)UNIMED VALENÇA COOPERATIVA DE TRABALHO MEDICO - EM LIQUIDAÇÃO EXTRAJUDICIAL (407062)UNIODONTO DE JATAÍ COOPERATIVA ODONTOLOGICA (319236)UNIODONTO DE LENÇÓIS PAULISTA COOPERATIVA ODONTOLÓGICA (360686)UNIODONTO DO ABC COOPERATIVA ODONTOLÓGICA (316695)UNIODONTO PIRAQUEAÇU - COOPERATIVA ODONTOLÓGICA PIRAQUEAÇU (412601)VI MED CENTRO MEDICO HOSPITALAR S/S LTDA (304107)VIDA & VIDA OPERADORA DE PLANOS DE SAÚDE LTDA (404993)VIDA SAUDÁVEL S/C (411213)VIP SAUDE LTDA. - EM LIQUIDAÇÃO EXTRADUCIAL (404047)VIVER SIS-SISTEMA INTEGRADO DE SAÚDE LTDA. - EM LIQUIDAÇÃO EXTRAJUDICIAL (403334)VIVERMAIS ASSISTÊNCIA MÉDICA LTDA. - EM LIQUIDAÇÃO EXTRAJUDICIAL (417254)

Page 70: ANS Indicereclamacoesnovo Jan2015

Índice de Reclamações - fevereiro/2013 a janeiro/2015Operadoras de pequeno porte

Jan-15 Dec-14

0.87 0.891 1 136.10 121.442 2 100.68 93.363 3 67.55 66.594 5 31.50 27.705 7 17.31 17.036 17 14.60 7.797 11 12.94 13.018 9 12.17 14.559 14 12.04 10.56

10 15 12.00 9.6611 8 10.67 16.4012 10 10.64 13.1413 21 10.18 5.0914 19 9.33 5.5715 18 8.40 7.0216 16 8.18 8.0717 40 6.51 3.2718 29 6.32 4.2019 12 6.19 12.8520 23 5.82 4.8021 22 5.74 4.9322 25 4.85 4.7723 24 4.77 4.7724 26 4.52 4.7425 20 4.42 5.5626 31 4.28 4.0927 32 4.24 3.7728 28 4.18 4.3029 35 3.91 3.6330 33 3.77 3.6931 39 3.66 3.3632 27 3.61 4.5133 37 3.60 3.5734 53 3.60 2.3735 47 3.34 2.8036 38 3.12 3.4437 49 3.11 2.7138 50 3.04 2.6739 42 3.04 2.9040 63 2.98 1.8241 44 2.96 2.8342 43 2.90 2.8943 45 2.82 2.8244 46 2.82 2.8245 41 2.71 3.06

Classificação no mês

Classificação no mês anterior

Page 71: ANS Indicereclamacoesnovo Jan2015

46 30 2.65 4.1147 48 2.60 2.7448 52 2.44 2.3849 36 2.40 3.6250 83 2.38 1.1951 51 2.30 2.5052 55 2.29 2.2653 57 2.23 2.2354 93 2.08 1.0355 60 2.04 2.0456 76 2.04 1.3657 54 2.01 2.3058 56 1.93 2.2559 58 1.90 2.2160 61 1.89 1.8961 62 1.86 1.8662 65 1.76 1.7463 100 1.75 0.8864 78 1.74 1.3165 64 1.74 1.7466 77 1.72 1.3467 69 1.71 1.5068 66 1.63 1.6469 71 1.63 1.4670 80 1.58 1.2771 85 1.56 1.1872 74 1.56 1.3973 67 1.55 1.5574 70 1.49 1.4975 68 1.48 1.5276 72 1.46 1.4577 59 1.37 2.0578 79 1.27 1.2979 88 1.19 1.1080 84 1.19 1.1981 110 1.16 0.7882 73 1.14 1.4383 98 1.14 0.9184 86 1.12 1.1285 96 1.10 1.0286 91 1.07 1.0687 94 1.03 1.0388 95 1.03 1.0289 275 0.99 0.0090 139 0.96 0.4891 81 0.94 1.2692 275 0.93 0.0093 90 0.91 1.0794 99 0.90 0.8995 108 0.88 0.7996 101 0.87 0.8797 118 0.86 0.6498 92 0.85 1.0499 97 0.84 0.93

Page 72: ANS Indicereclamacoesnovo Jan2015

100 275 0.81 0.00101 107 0.81 0.81102 152 0.79 0.39103 109 0.78 0.78104 112 0.77 0.77105 113 0.75 0.76106 87 0.74 1.11107 89 0.73 1.10108 115 0.70 0.70109 126 0.70 0.58110 105 0.70 0.83111 111 0.69 0.77112 104 0.66 0.85113 106 0.65 0.81114 144 0.65 0.43115 119 0.64 0.64116 116 0.61 0.70117 82 0.61 1.22118 136 0.60 0.48119 120 0.60 0.61120 122 0.59 0.60121 125 0.58 0.59122 127 0.58 0.58123 182 0.57 0.29124 146 0.57 0.43125 103 0.56 0.85126 128 0.56 0.56127 114 0.56 0.74128 129 0.55 0.56129 132 0.54 0.54130 194 0.54 0.27131 165 0.52 0.34132 133 0.52 0.52133 134 0.51 0.50134 203 0.50 0.25135 123 0.50 0.60136 135 0.49 0.49137 137 0.48 0.48138 275 0.48 0.00139 138 0.46 0.48140 206 0.46 0.23141 275 0.45 0.00142 143 0.45 0.45143 75 0.44 1.39144 131 0.44 0.55145 117 0.43 0.64146 184 0.43 0.29147 148 0.42 0.43148 188 0.42 0.28149 151 0.42 0.39150 275 0.42 0.00151 149 0.41 0.41152 217 0.40 0.20153 218 0.40 0.20

Page 73: ANS Indicereclamacoesnovo Jan2015

154 154 0.39 0.38155 140 0.38 0.47156 187 0.37 0.28157 157 0.37 0.37158 222 0.37 0.18159 130 0.37 0.56160 223 0.36 0.18161 160 0.36 0.36162 163 0.35 0.35163 159 0.35 0.36164 164 0.35 0.35165 167 0.34 0.34166 147 0.34 0.43167 256 0.34 0.11168 168 0.34 0.33169 171 0.33 0.33170 169 0.33 0.33171 185 0.32 0.28172 173 0.31 0.31173 174 0.31 0.31174 216 0.30 0.20175 155 0.30 0.38176 175 0.30 0.30177 176 0.30 0.30178 178 0.29 0.29179 179 0.29 0.29180 180 0.29 0.29181 183 0.29 0.29182 189 0.28 0.28183 190 0.27 0.28184 239 0.27 0.14185 193 0.27 0.27186 192 0.27 0.27187 195 0.27 0.27188 196 0.27 0.27189 197 0.27 0.27190 275 0.27 0.00191 200 0.26 0.26192 224 0.26 0.17193 153 0.25 0.39194 198 0.25 0.26195 199 0.25 0.26196 201 0.25 0.25197 202 0.25 0.25198 204 0.25 0.25199 205 0.24 0.24200 250 0.24 0.12201 161 0.24 0.35202 231 0.23 0.15203 253 0.23 0.11204 275 0.23 0.00205 166 0.23 0.34206 141 0.23 0.46207 255 0.23 0.11

Page 74: ANS Indicereclamacoesnovo Jan2015

208 208 0.23 0.22209 210 0.23 0.22210 209 0.22 0.22211 275 0.22 0.00212 172 0.22 0.33213 260 0.21 0.11214 275 0.21 0.00215 214 0.21 0.21216 275 0.21 0.00217 215 0.20 0.21218 263 0.20 0.10219 124 0.20 0.59220 220 0.19 0.19221 265 0.19 0.10222 219 0.19 0.19223 221 0.19 0.19224 156 0.19 0.38225 191 0.18 0.27226 275 0.18 0.00227 225 0.17 0.17228 227 0.17 0.17229 226 0.17 0.17230 228 0.17 0.17231 229 0.17 0.17232 170 0.16 0.33233 232 0.15 0.15234 233 0.15 0.15235 275 0.15 0.00236 235 0.15 0.15237 177 0.15 0.30238 236 0.15 0.15239 237 0.14 0.14240 240 0.14 0.14241 241 0.14 0.14242 242 0.14 0.14243 238 0.13 0.14244 243 0.13 0.13245 244 0.13 0.13246 245 0.13 0.13247 246 0.13 0.13248 248 0.12 0.12249 249 0.12 0.12250 252 0.12 0.11251 254 0.11 0.11252 275 0.11 0.00253 258 0.11 0.11254 257 0.11 0.11255 211 0.11 0.22256 275 0.11 0.00257 251 0.11 0.12258 212 0.11 0.21259 259 0.10 0.11260 275 0.10 0.00261 261 0.10 0.10

Page 75: ANS Indicereclamacoesnovo Jan2015

262 262 0.10 0.10263 264 0.10 0.10264 267 0.09 0.09265 268 0.09 0.09266 269 0.09 0.09267 266 0.09 0.09268 270 0.09 0.09269 273 0.09 0.09270 272 0.09 0.09271 274 0.08 0.08272 247 0.00 0.12272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 186 0.00 0.28272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 121 0.00 0.61

Page 76: ANS Indicereclamacoesnovo Jan2015

272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 150 0.00 0.40272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 234 0.00 0.15272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00

Page 77: ANS Indicereclamacoesnovo Jan2015

272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00

Page 78: ANS Indicereclamacoesnovo Jan2015

272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00

Page 79: ANS Indicereclamacoesnovo Jan2015

272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 162 0.00 0.35272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 213 0.00 0.21

Page 80: ANS Indicereclamacoesnovo Jan2015

272 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00

Page 81: ANS Indicereclamacoesnovo Jan2015

272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 158 0.00 0.36272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00

Page 82: ANS Indicereclamacoesnovo Jan2015

272 275 0.00 0.00272 271 0.00 0.09272 275 0.00 0.00272 207 0.00 0.22272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 142 0.00 0.45272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 102 0.00 0.85272 181 0.00 0.29272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 230 0.00 0.17272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00

Page 83: ANS Indicereclamacoesnovo Jan2015

272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 145 0.00 0.43272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00

Page 84: ANS Indicereclamacoesnovo Jan2015

272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00272 275 0.00 0.00

4 28.45

275 0.00

6 21.32FUNDAÇÃO SINTAF - SAÚDE DE ASSISTÊNCIA AOS SERVIDORES DO GRUPO TRIBUTAÇÃO, ARRECADAÇÃO E FISCALIZAÇÃO DA SECRETARIA DE ESTADO DA FAZENDA DO (411850)

13 11.55

Page 85: ANS Indicereclamacoesnovo Jan2015

34 3.67

MEDICAL HEALTH OPERADORA DE PLANOS DE ASSISTÊNCIA MÉDICA E ODONTOLÓGICA LTDA - EM LIQUIDAÇÃO EXTRAJUDICIAL (337781)

SINDICATO DOS ASSALARIADOS ATIVOS, APOSENTADOS E PENSIONISTAS NAS EMPRESAS GERADORAS, OU TRANSMISSORAS, OU DISTRIBUIDORAS, OU AFINS DE ENERG (382833)

Page 86: ANS Indicereclamacoesnovo Jan2015

275 0.00

Page 87: ANS Indicereclamacoesnovo Jan2015

Índice de Reclamações - fevereiro/2013 a janeiro/2015Operadoras de pequeno porte

Nov-14 Oct-14 Sep-14 Aug-14 Jul-14

0.88 0.78 0.69 0.67 0.69121.44 108.88 96.31 75.38 43.97

79.58 46.53 15.22 16.88 17.4164.54 59.28 55.43 30.44 24.9822.60 15.44 10.64 6.90 4.6317.14 16.59 14.58 11.44 6.31

7.31 6.94 6.68 6.55 0.0013.38 12.28 10.50 11.13 11.7214.71 14.26 13.47 12.08 14.09

9.07 6.91 3.35 3.24 3.779.09 7.17 6.28 6.07 6.03

16.18 14.82 15.74 20.03 18.6814.53 15.52 20.16 22.75 24.45

6.79 7.22 5.60 6.09 1.913.70 1.84 1.84 1.84 1.845.95 2.58 2.13 1.01 0.007.11 6.20 0.00 0.00 0.004.91 3.28 3.28 1.64 1.653.86 4.14 3.98 4.14 3.466.65 6.91 7.08 7.23 7.354.77 4.74 3.76 1.89 0.944.96 2.07 1.99 1.62 1.739.37 13.75 13.45 8.80 8.624.04 2.94 1.83 1.10 2.204.50 5.16 4.71 3.92 3.794.85 4.79 2.08 2.07 2.063.92 2.76 2.78 1.59 1.993.05 2.26 1.64 1.53 1.633.68 2.57 1.84 1.83 2.202.40 1.80 1.44 1.20 0.903.60 5.27 3.43 3.35 4.952.97 2.64 2.61 2.21 1.763.61 2.70 2.70 2.70 2.722.83 3.15 2.77 3.43 3.401.17 1.15 1.15 1.14 1.122.84 2.12 1.84 1.85 1.873.37 2.59 2.88 2.33 1.652.87 3.71 3.27 4.04 4.190.66 0.65 0.65 0.64 0.633.14 3.00 2.74 2.11 2.711.58 1.79 1.11 1.11 1.102.71 2.40 1.45 1.07 1.102.86 0.00 0.00 0.00 0.002.83 1.42 0.00 0.00 0.002.82 1.69 0.56 0.56 2.253.52 4.34 4.04 3.56 4.37

Page 88: ANS Indicereclamacoesnovo Jan2015

4.52 4.61 5.39 5.29 5.682.74 2.60 2.89 4.04 5.190.00 0.00 0.00 0.00 0.001.21 2.50 2.58 2.76 3.230.80 0.60 0.32 0.40 0.272.51 2.71 2.72 2.82 2.632.79 2.75 3.10 3.18 3.511.49 1.49 0.74 0.72 0.001.02 1.02 0.00 0.00 0.002.04 0.00 0.00 0.00 0.001.36 1.02 0.34 0.34 0.332.00 2.83 3.08 2.78 1.932.39 2.55 2.87 3.19 3.042.24 2.48 2.80 2.42 2.441.88 1.88 1.88 0.00 0.001.86 0.00 0.00 0.00 1.861.89 1.70 1.51 1.00 0.170.88 0.88 0.00 0.00 0.001.32 1.32 1.33 0.89 0.451.57 1.57 1.22 0.69 0.170.96 0.97 1.18 0.40 0.401.49 1.49 1.69 1.48 1.261.65 0.00 0.00 0.00 0.001.62 1.14 1.30 0.81 0.810.49 0.72 1.39 1.38 0.910.79 1.00 0.81 0.61 0.411.57 1.31 1.14 1.67 1.751.55 1.55 0.00 0.00 0.001.38 0.94 0.84 1.46 1.991.56 1.58 0.79 0.40 0.792.16 2.04 3.18 4.75 5.472.05 2.06 2.75 2.76 2.071.20 1.20 1.19 1.26 1.600.63 0.39 0.40 0.55 0.561.18 1.18 1.09 1.33 1.600.40 0.41 0.00 0.00 0.001.14 0.99 0.99 1.12 0.980.79 0.94 0.81 0.67 0.680.00 0.00 0.00 0.00 1.121.14 1.06 0.65 0.44 0.332.12 2.12 1.06 1.07 2.140.90 0.77 0.52 0.39 0.390.98 1.46 0.97 0.97 0.480.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.48 0.470.95 0.64 0.65 0.49 0.490.00 0.00 0.00 0.92 0.921.22 1.07 1.07 0.77 0.770.44 0.44 0.44 0.00 0.000.91 1.23 1.14 1.16 0.640.00 0.00 0.00 0.00 0.002.14 4.93 5.71 7.38 8.141.13 0.84 0.65 0.56 0.371.02 1.02 1.02 1.02 1.11

Page 89: ANS Indicereclamacoesnovo Jan2015

0.00 0.00 0.00 0.00 0.000.41 0.41 0.41 0.42 0.000.39 0.39 0.39 0.00 0.000.79 0.80 0.00 0.00 0.002.29 3.04 3.04 2.27 3.020.77 0.26 0.27 0.00 0.280.93 0.75 0.93 0.56 0.561.20 1.11 1.03 1.31 1.320.70 0.70 0.70 0.00 0.000.82 0.70 0.93 1.05 1.060.96 0.84 0.60 0.95 1.190.50 0.29 0.00 0.00 0.001.17 1.86 4.060.33 0.16 0.16 0.16 0.320.42 0.40 0.77 0.73 0.520.64 0.64 0.00 0.00 0.000.96 0.88 0.88 0.97 0.881.23 1.23 0.62 0.62 1.240.36 0.37 0.24 0.25 0.250.63 0.96 0.65 0.33 0.340.61 0.31 0.00 0.00 0.000.30 0.00 0.60 0.60 1.200.68 0.59 0.59 0.39 0.100.29 0.29 0.29 0.29 1.750.43 0.43 0.43 0.42 0.420.85 0.86 0.85 0.71 0.280.57 0.57 0.58 0.59 0.600.56 0.56 0.56 0.94 1.130.00 0.00 0.00 0.00 0.000.54 0.41 0.41 0.27 0.130.54 0.54 0.27 0.27 0.270.34 0.51 0.68 0.68 0.680.52 0.52 0.00 0.00 0.000.42 0.41 0.41 0.41 0.320.74 0.74 0.74 0.73 0.730.69 0.69 0.60 0.40 0.500.00 0.00 0.00 0.00 0.000.65 0.49 0.65 0.82 0.830.00 0.00 0.00 0.00 0.000.50 0.52 0.55 0.80 0.700.69 0.91 0.69 0.69 1.150.00 0.00 0.00 0.00 0.000.45 0.45 0.45 0.45 0.001.45 1.51 2.09 2.69 2.730.76 0.65 0.76 0.76 0.870.21 0.43 0.43 0.64 1.070.14 0.14 0.29 0.29 0.290.43 0.43 0.00 0.00 0.000.14 0.14 0.00 0.00 0.000.39 0.39 0.39 0.38 0.380.80 0.78 1.53 1.88 1.850.41 0.42 0.21 0.00 0.000.20 0.20 0.20 0.00 0.200.39 0.39 0.59 0.39 0.39

Page 90: ANS Indicereclamacoesnovo Jan2015

0.00 0.00 0.00 0.00 0.000.47 0.47 0.38 0.48 0.380.19 0.19 0.28 0.09 0.090.37 0.00 0.00 0.00 0.000.18 0.18 0.37 0.36 0.180.56 0.94 1.14 1.15 0.770.18 0.18 0.36 0.36 0.360.36 0.24 0.12 0.12 0.370.35 0.35 0.00 0.00 0.350.27 0.19 0.19 0.10 0.000.35 0.35 0.00 0.00 0.000.34 0.33 0.00 0.33 0.320.34 0.34 0.42 0.42 0.250.23 0.11 0.23 0.23 0.230.33 0.00 0.00 0.25 0.420.33 0.32 0.16 0.16 0.000.22 0.11 0.11 0.11 0.230.25 0.23 0.00 0.00 0.000.31 0.31 0.15 0.00 0.000.31 0.31 0.21 0.10 0.310.21 0.21 0.21 0.10 0.000.00 0.00 0.000.15 0.15 0.16 0.16 0.160.15 0.30 0.15 0.15 0.310.15 0.15 0.14 0.29 0.290.43 0.44 0.45 0.15 0.150.29 0.00 0.00 0.00 0.000.00 0.28 0.28 0.28 0.280.37 0.37 0.27 0.27 0.540.37 0.37 0.46 0.46 0.280.14 0.00 0.00 0.00 0.000.27 0.14 0.14 0.00 0.000.54 0.54 0.54 0.54 0.530.27 0.27 0.00 0.00 0.000.27 0.27 0.27 0.53 0.270.27 0.13 0.26 0.13 0.130.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.17 0.17 0.17 0.09 0.000.39 0.40 0.40 0.27 0.140.00 0.00 0.00 0.00 0.000.26 0.27 0.14 0.29 0.300.00 0.27 0.54 0.55 0.560.25 0.25 0.50 0.25 0.250.25 0.25 0.25 0.25 0.000.25 0.25 0.00 0.00 0.000.12 0.00 0.00 0.12 0.120.36 0.72 0.97 0.85 0.740.11 0.00 0.07 0.06 0.060.23 0.23 0.46 0.46 0.570.00 0.00 0.00 0.00 0.000.46 0.46 0.35 0.23 0.230.46 0.46 0.46 0.23 0.220.00 0.00 0.00 0.12 0.12

Page 91: ANS Indicereclamacoesnovo Jan2015

0.22 0.00 0.00 0.00 0.000.44 0.22 0.22 0.23 0.460.11 0.00 0.00 0.11 0.230.00 0.00 0.00 0.00 0.000.33 0.33 0.33 0.22 0.220.11 0.00 0.11 0.11 0.210.00 0.00 0.00 0.11 0.110.21 0.21 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.21 0.21 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.79 1.00 1.00 1.40 1.600.28 0.19 0.37 0.46 0.360.10 0.10 0.10 0.10 0.300.20 0.20 0.20 0.20 0.200.19 0.19 0.19 0.00 0.000.38 0.19 0.38 0.38 0.390.28 0.28 0.28 0.28 0.190.00 0.00 0.00 0.18 0.190.17 0.17 0.00 0.00 0.000.17 0.17 0.25 0.25 0.260.17 0.34 0.17 0.17 0.340.17 0.17 0.08 0.08 0.080.17 0.17 0.17 0.00 0.000.33 0.50 0.68 0.69 0.700.15 0.15 0.15 0.00 0.000.15 0.15 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.15 0.00 0.00 0.00 0.000.30 0.30 0.15 0.15 0.300.14 0.14 0.14 0.00 0.000.15 0.15 0.15 0.00 0.150.14 0.14 0.00 0.00 0.000.27 0.26 0.26 0.12 0.120.14 0.14 0.14 0.13 0.130.15 0.15 0.46 0.47 0.630.13 0.00 0.00 0.00 0.000.00 0.00 0.13 0.12 0.120.13 0.26 0.26 0.26 0.260.13 0.13 0.26 0.26 0.130.12 0.12 0.12 0.12 0.000.12 0.12 0.00 0.00 0.240.11 0.11 0.11 0.11 0.000.11 0.11 0.11 0.00 0.000.00 0.00 0.00 0.00 0.000.22 0.11 0.11 0.11 0.110.11 0.11 0.11 0.00 0.110.22 0.22 0.22 0.22 0.330.00 0.00 0.00 0.00 0.240.13 0.00 0.00 0.00 0.140.21 0.11 0.11 0.11 0.110.11 0.11 0.11 0.11 0.320.00 0.00 0.11 0.12 0.120.20 0.20 0.10 0.10 0.10

Page 92: ANS Indicereclamacoesnovo Jan2015

0.00 0.00 0.00 0.00 0.000.20 0.30 0.30 0.31 0.410.09 0.00 0.00 0.00 0.000.09 0.00 0.09 0.09 0.090.09 0.09 0.00 0.00 0.000.19 0.20 0.20 0.20 0.100.09 0.09 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.09 0.09 0.00 0.00 0.000.17 0.17 0.25 0.17 0.170.24 0.24 0.24 0.28 0.330.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.36 0.36 0.36 0.530.28 0.29 0.29 0.29 0.290.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.10 0.100.00 0.00 0.00 0.00 0.000.00 14.43 20.19 22.24 23.910.00 0.00 0.00 0.00 0.000.00 0.09 0.09 0.09 0.090.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.47 0.47 0.470.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.32 0.32 0.32 0.33 0.330.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.001.53 1.54 3.11 3.15 3.170.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.40 0.40 0.400.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.28 0.84 1.400.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.61 0.61 0.61 1.21 1.21

Page 93: ANS Indicereclamacoesnovo Jan2015

0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.21 0.21 0.21 0.21 0.210.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.09 0.090.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00

0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00

0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.30 0.45 0.45 0.450.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 1.45 1.45 1.450.00 0.00 0.00 0.00 0.630.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.18 0.180.40 0.39 0.39 0.33 0.320.00 0.37 0.37 0.37 0.370.10 0.10 0.10 0.10 0.100.00 0.00 0.73 0.73 0.730.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.15 0.15 0.15 0.15 0.150.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.005.91 5.91 5.91 5.91 8.870.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00

Page 94: ANS Indicereclamacoesnovo Jan2015

0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 1.26 1.280.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.720.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 1.12 1.12 1.120.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.09 0.090.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.09 0.29 0.29 0.290.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.10 0.10 0.10 0.110.00 0.00 0.00 0.00 0.00

Page 95: ANS Indicereclamacoesnovo Jan2015

0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.11 0.110.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 1.23 1.240.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 1.03 1.03 1.03 1.030.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.22 0.22 0.220.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.110.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.12 0.12 0.12 0.12 0.240.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.19 0.200.00 0.00 0.00 1.43 1.420.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.18 0.55 0.920.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.17 0.170.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00

Page 96: ANS Indicereclamacoesnovo Jan2015

0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.71 0.71 0.71 1.06 1.420.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.15 0.15 0.14 0.14 0.410.00 0.00 0.00 0.00 0.000.09 0.09 0.09 0.09 0.090.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.320.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.32 0.43 0.43 0.54 0.54

Page 97: ANS Indicereclamacoesnovo Jan2015

0.00 0.00 0.00 0.00 0.000.00 0.00 0.99 0.98 0.970.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 1.38 1.39 1.400.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.38 0.380.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.21 0.210.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 5.77 5.760.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 2.040.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00

Page 98: ANS Indicereclamacoesnovo Jan2015

0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.15 0.15 0.15 0.150.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.23 0.230.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.26 0.26 0.26 0.260.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 2.12 4.140.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.12 0.24 0.480.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.37 0.38 0.39 0.39 0.400.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.450.14 0.14 0.15 0.29 0.290.00 0.00 0.11 0.11 0.110.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 4.140.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.08 0.17 0.25 0.25 0.250.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.40

Page 99: ANS Indicereclamacoesnovo Jan2015

0.00 0.00 0.00 0.00 0.000.09 0.09 0.27 0.27 0.360.00 0.00 0.00 0.00 0.000.23 0.23 0.23 0.23 0.230.13 0.13 0.13 0.13 0.130.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.15 0.15 0.30 0.30 0.300.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.32 0.94 0.800.45 0.69 0.69 0.70 0.700.00 0.00 0.00 0.15 0.150.00 0.00 0.00 0.00 0.000.00 0.00 0.65 0.66 0.660.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.001.06 1.06 1.59 2.12 2.651.69 1.68 2.51 2.51 2.510.29 0.30 0.31 0.31 0.320.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.570.00 0.00 0.00 0.00 0.000.29 0.58 0.59 0.59 0.590.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.17 0.18 0.18 0.37 0.380.51 0.47 0.45 0.46 0.460.00 0.22 0.22 0.22 0.220.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00

Page 100: ANS Indicereclamacoesnovo Jan2015

0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.15 0.15 0.15 0.15 0.150.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.17 0.17 0.170.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.43 0.43 0.43 0.44 0.440.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00

Page 101: ANS Indicereclamacoesnovo Jan2015

0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00

0.00 0.00 0.00 0.00

4.97 6.56 6.7319.82 15.23 12.56 10.74 5.41

0.00

0.00 0.00 0.00

0.00 0.00 0.00 0.00 0.00

9.38 4.69 2.67 1.87

16.2113.11 9.14 15.71 28.56 31.09

24.90 30.15 52.11 197.10 202.09

0.00 0.00

9.63 2.90 1.08 0.46 0.24

1.67

Page 102: ANS Indicereclamacoesnovo Jan2015

0.98 1.47 1.47 2.45 3.43

14.60 2.06 0.00 0.00 0.00

0.78

0.00 0.00 0.000.00 0.00 0.00 0.00 0.00

0.00 0.00 0.00 0.00 0.00

1.23 0.31 0.21 0.16

0.00

4.57 1.85 0.62 0.230.00 0.00 0.00 0.00

94.89 102.19 6.73 4.78 3.29

Page 103: ANS Indicereclamacoesnovo Jan2015

0.00 0.00

4.850.00

0.00 0.00 0.00 0.00

0.00

0.00 0.00 0.00 0.00

0.00 0.00 0.00 0.00 0.00

Page 104: ANS Indicereclamacoesnovo Jan2015

Índice de Reclamações - fevereiro/2013 a janeiro/2015Operadoras de pequeno porte

Jun-14 May-14 Apr-14 Mar-14 Feb-14 Jan-14 Dec-13 Nov-13

0.69 0.68 0.73 0.79 0.86 0.89 0.95 1.0137.69 43.97 33.50 25.13 29.31 20.94 16.75 8.3716.00 14.89 14.36 17.22 19.78 17.56 15.87 14.9419.77 12.58 9.36 5.87 5.34 4.93 4.05 3.36

3.03 2.50 2.00 1.59 1.33 0.79 0.50 0.186.48 6.42 6.11 6.81 7.53 7.98 8.30 8.670.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00

11.55 11.92 12.48 14.12 15.32 16.12 17.63 18.8810.65 11.67 13.59 16.39 14.33 15.04 14.15 14.15

4.25 5.30 6.26 6.14 8.17 13.31 15.28 24.056.14 5.46 4.70 4.58 4.59 3.67 2.32 2.59

15.27 14.60 14.99 14.37 10.11 6.20 5.12 5.1024.58 25.47 36.52 34.99 28.14 21.14 16.50 13.74

1.10 0.61 0.47 0.58 0.49 0.49 0.57 0.651.84 1.84 1.84 1.84 0.00 0.00 1.84 1.840.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.001.65 0.00 0.00 0.00 0.00 1.67 1.66 3.312.85 3.09 2.91 3.09 2.92 3.38 3.19 3.070.00 0.00 0.00 0.00 0.00 0.00 0.00 0.001.86 1.85 2.76 5.50 5.43 4.52 3.62 3.640.71 0.00 0.00 0.00 0.00 0.00 0.00 0.008.48 8.30 4.15 12.49 12.45 20.70 24.80 20.702.57 3.30 2.94 2.94 2.94 1.10 1.83 1.103.32 3.69 3.77 4.01 4.62 5.31 5.16 5.351.17 1.17 1.46 1.46 0.88 0.87 0.58 0.872.00 2.40 3.19 3.97 3.95 2.96 3.78 4.621.43 1.44 1.04 1.37 1.49 1.18 0.98 1.002.60 2.63 2.93 3.11 2.90 2.81 3.08 2.950.40 0.40 0.55 0.76 0.87 1.08 1.25 1.536.51 8.05 6.37 6.30 4.68 3.10 1.54 0.001.57 1.83 2.11 1.46 1.53 1.20 1.41 1.191.84 2.83 3.90 3.06 2.16 2.30 2.44 1.303.03 3.68 3.66 4.30 4.28 3.59 3.24 3.531.10 1.08 1.06 2.06 1.00 0.97 0.93 0.911.74 1.76 1.95 1.65 1.85 1.70 1.21 1.241.37 1.50 1.65 1.79 1.39 1.82 2.27 2.295.99 7.00 9.140.00 0.00 0.00 0.00 0.00 0.00 0.00 0.003.32 3.06 3.53 3.16 3.02 2.29 2.04 2.630.88 0.65 0.44 0.44 0.44 0.66 1.10 1.321.83 2.12 2.21 2.56 3.20 3.32 2.29 2.380.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.002.25 2.25 2.82 2.82 2.25 0.56 0.56 0.563.80 3.19 2.31 1.80 2.02 0.48 0.45 0.00

Page 105: ANS Indicereclamacoesnovo Jan2015

5.28 4.60 4.02 2.86 2.28 1.84 1.68 1.836.20 7.07 7.06 7.35 6.48 6.76 7.46 7.730.00 0.74 0.75 0.75 0.75 0.76 0.76 0.001.93 2.40 0.00 0.00 0.00 0.00 15.14 10.680.40 0.54 0.68 1.10 0.95 0.81 0.67 0.532.05 2.55 2.46 2.47 2.68 2.40 2.01 1.513.18 2.86 3.68 3.90 4.04 3.47 3.93 4.840.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.33 0.33 0.33 0.33 0.33 0.00 0.00 0.001.65 1.37 1.36 1.08 1.34 1.60 2.38 2.372.40 2.09 1.76 1.29 2.25 2.24 3.04 3.512.84 2.81 3.68 7.09 7.59 8.04 7.52 8.120.00 0.00 0.00 1.86 1.86 1.85 1.84 1.831.86 1.86 1.86 3.72 3.72 1.86 1.86 1.860.50 0.50 0.66 0.99 0.98 0.98 0.81 0.970.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.90 0.90 0.90 0.45 0.45 0.45 0.00 0.000.35 0.52 0.70 1.05 1.40 1.76 1.94 2.120.40 0.41 0.61 1.05 1.06 1.28 1.50 1.511.26 1.68 1.46 1.66 1.65 1.85 2.24 2.230.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.98 0.81 0.98 0.82 0.82 0.66 0.33 0.330.90 1.11 1.09 0.86 1.27 1.67 2.06 2.630.63 0.63 0.86 1.32 1.80 2.30 2.34 2.633.07 3.59 4.64 5.33 5.34 5.36 4.60 4.550.00 0.00 0.00 0.00 0.00 0.00 0.00 0.002.02 2.27 2.35 2.26 1.61 1.33 1.18 1.041.18 1.18 0.80 0.81 2.46 2.50 2.55 3.454.97 3.96 3.86 4.09 4.55 4.94 6.81 7.710.69 0.69 0.68 0.68 0.67 0.67 0.66 0.661.84 1.94 1.79 1.55 1.38 0.89 0.77 0.810.71 0.72 0.73 0.90 0.93 0.96 1.18 1.241.84 2.12 2.25 2.19 2.01 1.71 1.46 1.570.00 0.00 0.00 0.46 0.46 0.46 0.45 0.910.56 0.84 0.84 0.97 0.84 1.12 1.26 1.261.38 1.13 0.87 1.04 1.09 1.14 0.50 0.522.24 2.24 2.22 10.22 9.14 7.00 5.68 4.780.45 0.56 0.57 0.70 0.82 1.08 1.34 1.112.15 1.08 2.18 2.20 2.21 1.11 1.12 1.130.65 0.79 0.92 0.79 0.93 0.94 0.68 0.550.48 0.48 0.00 0.48 0.48 0.48 0.48 0.480.00 0.00 0.00 0.00 0.00 0.00 0.97 0.980.47 0.47 0.47 0.46 0.46 0.45 0.44 0.440.16 0.16 0.16 0.49 1.17 1.17 1.18 1.360.92 0.92 0.92 1.84 0.92 0.92 1.85 2.800.62 0.62 0.93 0.94 0.78 0.94 0.95 0.640.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.54 0.55 0.22 0.23 0.12 0.24 0.25 0.130.00 0.00 0.00 0.00 0.00 0.00 0.00 0.009.52 8.91 7.84 7.36 6.71 6.98 7.36 7.480.36 0.72 0.89 0.97 1.22 1.22 1.04 0.770.93 0.74 0.74 0.37 0.46 0.56 0.65 0.74

Page 106: ANS Indicereclamacoesnovo Jan2015

0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.80 0.81 0.820.00 0.00 0.00 0.00 0.00 0.00 0.00 0.003.02 2.26 1.50 1.49 1.49 0.74 0.74 0.000.28 0.29 0.30 0.31 0.32 0.00 0.00 0.000.19 0.19 0.19 0.19 0.56 0.56 0.56 0.571.42 1.43 1.83 2.14 1.76 2.27 1.79 2.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.001.42 1.07 1.08 0.97 1.22 1.10 0.73 0.731.08 1.32 1.32 1.33 0.97 0.73 1.09 0.970.00 0.00 0.00 0.00 0.14 0.14 0.28 0.27

0.32 0.33 0.33 0.33 0.33 0.16 0.00 0.000.66 0.80 0.78 0.47 0.46 0.46 0.31 0.150.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.71 0.44 0.35 0.53 0.44 0.36 0.54 0.720.62 0.62 0.62 0.62 0.62 0.00 0.00 0.000.25 0.62 0.99 1.12 1.25 1.50 1.50 1.000.34 0.35 0.00 0.00 0.36 0.37 0.74 0.750.00 0.00 0.00 0.00 0.00 0.00 0.00 0.002.41 2.44 3.08 2.49 2.52 1.91 0.64 0.650.30 0.20 0.30 0.40 0.71 0.72 0.52 0.622.05 2.35 2.66 2.67 2.38 1.20 0.90 1.210.41 0.27 0.13 0.00 0.00 0.13 0.13 0.130.00 0.00 0.00 0.00 0.00 0.00 0.14 0.290.60 0.61 0.31 0.31 0.00 0.31 0.32 0.321.32 1.32 1.33 1.15 1.15 0.96 0.38 0.380.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.13 0.13 0.27 0.13 0.40 0.52 0.51 0.630.54 0.27 0.27 0.27 0.27 0.53 0.53 0.530.84 0.84 1.16 1.32 1.65 1.65 1.32 1.320.00 0.00 0.00 0.26 0.51 0.76 0.76 0.760.16 0.24 0.16 0.16 0.24 0.24 0.46 0.460.73 0.24 0.00 0.00 0.00 0.00 0.00 0.000.30 0.30 0.20 0.30 0.50 0.40 0.40 0.300.49 0.49 0.49 0.49 0.98 0.98 0.49 0.491.33 1.00 0.84 0.84 0.85 1.02 0.51 0.520.00 0.00 0.00 0.00 0.00 0.00 0.00 0.430.95 0.85 0.98 0.74 0.50 0.50 0.38 0.381.15 0.69 0.46 0.69 0.69 0.23 0.23 0.240.00 0.00 1.30 1.30 1.72 2.14 2.55 2.540.00 0.00 0.00 0.00 0.00 0.00 0.00 0.002.18 2.17 1.61 1.06 0.52 1.03 0.50 0.490.97 0.86 1.08 1.18 1.07 0.96 0.96 0.851.07 1.50 1.29 1.29 1.07 0.64 0.64 0.210.44 0.45 0.60 0.30 0.45 0.45 0.46 0.610.00 0.00 0.00 0.41 0.41 0.82 0.82 0.810.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.37 0.37 0.00 0.00 0.00 0.00 0.00 0.001.82 1.78 2.09 1.70 1.33 1.30 2.84 2.160.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.20 0.20 0.20 0.20 0.20 0.00 0.00 0.000.39 0.20 0.20 0.00 0.00 0.20 0.20 0.60

Page 107: ANS Indicereclamacoesnovo Jan2015

0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.29 0.39 0.39 0.39 0.49 0.49 0.69 0.600.09 0.19 0.19 0.09 0.26 0.34 0.32 0.380.00 0.00 0.00 0.00 0.00 0.35 0.70 0.700.36 0.36 0.37 0.37 0.37 0.37 0.18 0.180.77 0.77 0.39 0.19 0.19 0.39 0.20 0.600.36 0.36 0.53 0.53 0.35 0.53 0.53 0.530.37 0.37 0.38 0.39 0.27 0.00 0.00 0.000.35 0.34 0.34 0.34 0.34 0.00 0.00 0.000.10 0.10 0.21 0.54 0.66 0.68 0.71 0.730.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.32 0.31 0.31 0.30 0.00 0.30 0.31 0.940.25 0.25 0.25 0.25 0.50 0.42 0.51 0.680.35 0.23 0.24 0.24 0.24 0.37 0.49 0.490.42 0.42 0.51 0.51 0.25 0.09 0.09 0.090.00 0.00 0.00 0.16 0.16 0.16 0.16 0.160.23 0.34 0.35 0.23 0.23 0.24 0.24 0.120.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.31 0.32 0.32 0.21 0.22 0.11 0.11 0.110.00 0.10 0.10 0.10 0.10 0.10 0.10 0.00

0.16 0.16 0.31 0.16 0.15 0.15 0.15 0.150.31 0.32 0.16 0.16 0.16 0.00 0.00 0.000.28 0.28 0.28 0.43 0.57 0.57 0.43 0.710.31 0.47 0.47 0.63 0.79 0.95 0.95 0.800.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.28 0.28 0.00 0.00 0.00 0.00 0.00 0.000.80 0.88 0.87 0.96 1.04 0.69 0.61 0.430.19 0.09 0.19 0.19 0.19 0.37 0.37 0.370.00 0.00 0.00 0.15 0.15 0.15 0.15 0.150.14 0.13 0.13 0.13 0.27 0.27 0.14 0.140.52 0.26 0.25 0.25 0.24 0.24 0.24 0.240.00 0.00 0.00 0.00 0.00 0.27 0.27 0.270.26 0.26 0.26 0.53 0.26 0.52 0.52 0.520.26 0.39 0.39 0.26 0.26 0.40 0.27 0.130.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.09 0.17 0.26 0.260.00 0.29 0.29 0.30 0.31 0.47 0.47 0.320.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.46 0.47 0.48 0.82 0.68 0.87 1.08 1.120.57 0.57 0.29 0.00 0.00 0.31 0.31 0.320.50 0.50 0.75 0.50 0.49 0.49 0.25 0.490.25 0.25 0.25 0.49 0.49 0.49 0.24 0.240.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.12 0.12 0.12 0.12 0.12 0.12 0.12 0.230.62 0.74 0.50 0.50 0.74 0.74 0.86 0.850.06 0.06 0.05 0.05 0.06 0.06 0.06 0.060.69 0.57 0.56 0.45 0.45 0.45 0.45 0.450.23 0.23 0.23 0.23 0.23 0.23 0.00 0.000.12 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.21 0.21 0.21 0.220.24 0.24 0.24 0.36 0.24 0.24 0.12 0.12

Page 108: ANS Indicereclamacoesnovo Jan2015

0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.47 0.24 0.24 0.24 0.47 0.46 0.45 0.440.45 0.45 0.45 0.56 0.45 0.45 0.34 0.340.00 0.00 0.00 0.00 0.00 0.12 0.12 0.120.22 0.22 0.33 0.33 0.44 0.44 0.33 0.330.22 0.22 0.22 0.11 0.22 0.11 0.11 0.110.11 0.11 0.11 0.11 0.12 0.23 0.23 0.240.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.41 0.41 0.41 0.62 0.62 0.62 0.21 0.410.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.001.20 1.00 0.80 0.81 0.41 0.21 0.21 0.000.35 0.43 0.43 0.25 0.25 0.33 0.33 0.170.40 0.50 0.69 0.87 1.05 0.94 1.02 1.280.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.59 0.79 1.19 1.00 1.01 1.02 1.03 1.040.09 0.09 0.09 0.00 0.09 0.09 0.19 0.190.19 0.19 0.19 0.19 0.00 0.00 0.00 0.000.00 0.17 0.17 0.17 0.17 0.17 0.17 0.000.26 0.26 0.17 0.09 0.09 0.09 0.09 0.090.35 0.35 0.17 0.35 0.53 0.36 0.55 0.560.00 0.00 0.00 0.00 0.00 0.08 0.08 0.170.00 0.00 0.00 0.00 0.00 0.00 0.00 0.180.53 0.54 0.37 0.19 0.19 0.00 0.20 0.200.00 0.00 0.00 0.15 0.16 0.16 0.16 0.160.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.16 0.16 0.16 0.16 0.170.000.15 0.31 0.31 0.31 0.31 0.15 0.15 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.15 0.15 0.15 0.15 0.15 0.16 0.16 0.160.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.12 0.00 0.11 0.46 0.46 0.46 0.46 0.580.13 0.13 0.13 0.00 0.13 0.13 0.27 0.670.63 0.63 0.63 0.16 0.16 0.00 0.00 0.000.00 0.13 0.26 0.26 0.26 0.51 0.64 0.510.11 0.11 0.10 0.00 0.00 0.00 0.10 0.100.26 0.27 0.13 0.13 0.13 0.27 0.27 0.270.13 0.13 0.13 0.00 0.00 0.00 0.00 0.000.00 0.00 0.24 0.24 0.24 0.24 0.25 0.250.24 0.24 0.23 0.23 0.23 0.00 0.11 0.230.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.11 0.11 0.11 0.11 0.11 0.11 0.11 0.000.11 0.11 0.11 0.22 0.23 0.23 0.57 0.570.33 0.33 0.22 0.22 0.22 0.11 0.00 0.110.24 0.25 0.25 0.26 0.26 0.00 0.00 0.000.14 0.14 0.14 0.14 0.14 0.00 0.00 0.000.00 0.00 0.11 0.11 0.11 0.11 0.11 0.110.43 0.43 0.43 0.33 0.33 0.11 0.11 0.110.12 0.12 0.25 0.12 0.25 0.25 0.51 0.520.10 0.00 0.10 0.10 0.10 0.10 0.10 0.10

Page 109: ANS Indicereclamacoesnovo Jan2015

0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.31 0.31 0.52 0.52 0.74 0.64 0.75 0.650.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.10 0.10 0.10 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.100.10 0.00 0.00 0.00 0.22 0.35 0.38 0.420.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.08 0.08 0.08 0.08 0.08 0.070.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.17 0.09 0.09 0.00 0.00 0.00 0.00 0.090.20 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.54 0.71 0.36 0.36 0.36 0.18 0.18 0.000.29 0.29 0.29 0.29 0.58 0.58 0.58 0.580.00 0.00 0.00 0.00 0.00 0.00 0.14 0.430.00 0.00 0.00 0.00 0.000.10 0.10 0.10 0.10 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00

23.13 20.90 11.33 6.40 4.44 2.58 3.35 5.020.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.09 0.09 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.47 0.47 0.94 0.94 0.94 1.40 1.40 1.410.58 0.58 0.58 0.59 0.59 0.59 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.33 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.95 0.95 0.940.00 0.00 0.00 0.00 0.00 0.00 0.00 0.003.20 1.61 1.62 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.41 0.40 0.79 0.78 0.770.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.45 0.45 0.45 0.45 0.45 0.450.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.39 1.18 1.17 0.78 0.77 0.77 0.76 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.21 0.21 0.21 0.21 0.21 0.21 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.001.41 1.41 1.41 1.13 0.56 0.56 0.85 0.850.10 0.10 0.10 0.10 0.10 0.10 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.39 0.39 0.39 0.39 0.39 0.40 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.60 0.60 0.60 0.60 0.00 0.00 0.00 0.00

Page 110: ANS Indicereclamacoesnovo Jan2015

0.00 0.00 0.00 0.00 0.00 1.42 1.42 1.420.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.21 0.00 0.00 0.00 0.00 0.00 0.00 0.210.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.30 0.30 0.30 0.300.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.000.00 0.00 0.00 0.34 0.34 0.34 0.33 0.330.09 0.09 0.09 0.09 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00

0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.19 0.35 5.73

0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.45 0.45 0.15 0.00 0.00 0.15 0.15 0.150.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.13 0.13 0.13 0.13 0.130.00 0.00 0.00 0.00 0.00 0.00 0.00 0.001.44 1.44 1.44 0.00 0.00 0.00 0.00 0.000.63 0.63 0.63 0.63 0.63 0.63 0.63 0.630.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.18 0.18 0.18 0.18 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.32 0.32 1.26 1.260.37 0.37 0.00 0.00 0.00 0.00 0.00 0.000.10 0.00 0.00 0.00 0.00 0.00 0.00 0.100.73 0.73 0.73 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.40 0.40 0.81 1.22 1.64 1.65 1.250.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.15 0.15 0.31 0.46 0.46 0.470.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.610.00 0.00 0.00 0.00 0.00 0.00 0.00 0.008.87 2.96 2.96 2.96 2.95 2.95 2.94 2.940.00 0.00 0.00 0.14 0.30 0.31 0.31 0.310.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00

Page 111: ANS Indicereclamacoesnovo Jan2015

0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.44 0.44 0.45 0.46 0.46 0.470.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 5.87 5.53 5.20 4.89 4.59 4.420.00 0.00 0.00 0.00 0.00 0.00 0.00 0.001.14 1.16 1.17 1.18 1.18 1.17 0.00 0.000.00 1.74 1.74 1.74 1.74 1.74 1.74 0.001.30 1.32 1.33 4.03 2.70 2.72 2.73 2.670.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.55 0.55 0.55 0.55 0.55 0.55 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.72 0.72 0.72 0.72 0.72 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.001.12 1.12 1.12 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.360.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.27 0.27 0.27 0.27 0.18 0.18 0.00 0.090.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.71 0.72 0.73 0.730.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.29 0.30 0.20 0.10 0.10 0.11 0.11 0.110.00 0.00 1.32 1.33 2.00 2.00 2.01 2.020.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.11 0.11 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00

Page 112: ANS Indicereclamacoesnovo Jan2015

0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.11 0.11 0.110.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.22 0.22 0.22 0.22 0.11 0.11 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.001.24 2.48 2.47 2.46 1.21 1.18 1.16 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.001.03 1.02 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.11 0.23 0.23 0.23 0.23 0.23 0.23 0.110.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.22 0.22 0.22 0.00 0.00 0.00 0.23 0.230.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.18 0.19 0.19 0.19 0.19 0.190.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 1.29 1.280.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.11 0.11 0.11 0.11 0.11 0.00 0.11 0.110.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.36 0.36 0.36 0.37 0.61 0.61 0.61 0.490.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.20 0.20 0.20 0.20 0.00 0.20 0.20 0.211.42 1.43 1.44 1.46 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.21 0.220.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.001.29 1.47 1.47 1.29 1.11 0.74 0.37 0.190.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.28 0.37 0.37 0.37 0.37 0.37 0.09 0.000.18 0.38 0.41 0.43 0.23 0.25 0.25 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00

Page 113: ANS Indicereclamacoesnovo Jan2015

0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.19 0.19 0.190.00 0.00 0.00 0.15 0.15 0.15 0.15 0.151.06 0.71 0.71 0.71 0.35 0.35 0.71 0.710.00 0.00 0.24 0.47 0.47 0.47 0.48 0.480.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.36 0.36 0.36 0.36 0.360.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00

0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.40 0.26 0.25 0.24 0.24 0.24 0.23 0.470.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.09 0.00 0.00 0.00 0.00 0.09 0.09 0.090.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.32 0.32 0.32 0.32 0.32 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.38 0.38 0.39 0.39 0.39 0.380.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.39 0.39 0.40 0.41 0.42 0.43 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.44 0.44 0.33 0.34 0.23 0.35 0.36 0.25

Page 114: ANS Indicereclamacoesnovo Jan2015

0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.95 0.94 0.92 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.001.41 1.42 1.42 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.220.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.45 0.45 0.45 0.45 0.45 0.45 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 1.50 1.50 1.49 1.49 1.490.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.38 0.57 0.57 0.76 0.38 0.38 0.38 0.190.00 0.00 0.00 0.00 0.00 0.00 0.00 0.130.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 7.97 7.970.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.21 0.21 0.21 0.42 0.21 0.21 0.21 0.210.13 0.14 0.14 0.14 0.14 0.14 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.005.74 5.71 5.69 5.66 0.00 5.59 5.56 5.530.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.11 0.11 0.112.21 2.49 2.58 2.45 2.33 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 1.24 1.24 1.240.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00

0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00

Page 115: ANS Indicereclamacoesnovo Jan2015

0.00 14.88 14.88 14.88 14.88 14.88 14.88 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.31 0.31 0.31 0.32 0.32 0.49 0.33 0.670.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.23 0.24 0.47 0.47 0.24 0.24 0.72 0.720.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 1.23 1.24 1.250.26 0.25 0.51 0.76 1.01 1.26 1.51 1.510.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.006.07 7.86 7.63 11.10 10.69 10.32 11.54 9.480.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.83 0.83 1.31 1.79 2.86 4.17 5.11 5.810.00 0.00 0.00 0.42 0.42 0.85 1.29 1.300.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.001.18 1.15 1.11 1.08 1.05 1.03 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.19 0.19 0.190.00 0.00 1.43 2.88 7.21 8.67 8.69 8.700.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 1.21 1.21 1.20 1.20 1.20 1.200.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.67 0.67 0.67 0.67 0.67 0.22 0.00 0.000.29 0.14 0.14 0.14 0.00 0.00 0.14 0.140.11 0.11 0.12 0.00 0.00 0.14 0.29 0.310.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.004.14 4.14 4.14 4.14 4.14 0.00 0.00 0.000.00 0.00 0.00 0.00 0.12 0.24 0.23 0.230.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.57 1.15 1.15 1.15 1.16 1.17 0.59 0.000.34 0.26 0.17 0.09 0.17 0.26 0.17 0.170.00 0.43 0.44 0.88 0.88 0.89 0.90 0.450.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.40 0.40 0.40 0.41 0.41 0.00 0.00 0.00

Page 116: ANS Indicereclamacoesnovo Jan2015

0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.27 0.27 0.46 0.28 0.28 0.19 0.19 0.190.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.24 0.480.13 0.00 0.00 0.00 0.00 0.13 0.13 0.130.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.15 0.30 0.300.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 1.14 1.12 3.34 4.42 5.47 5.420.31 0.15 0.31 0.31 0.31 0.31 0.31 0.310.19 0.39 0.58 0.57 0.57 0.57 0.38 0.190.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.27 0.27 0.27 0.270.00 0.00 0.00 0.00 0.00 0.00 0.20 0.200.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.92 0.83 1.11 1.60 1.44 1.42 1.53 1.580.23 0.24 0.00 0.48 0.72 0.73 0.73 0.730.15 0.46 0.76 0.77 0.62 0.77 0.77 0.470.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.66 0.66 0.66 0.00 0.00 0.67 0.67 0.670.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.19 0.19 0.19 0.19 0.19 0.19 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.002.66 2.67 2.67 2.69 2.16 2.18 2.19 1.661.68 0.83 1.66 0.83 0.82 0.82 1.65 1.660.00 0.00 0.00 0.00 0.00 0.00 0.00 0.350.00 0.00 0.51 0.51 0.51 0.51 0.51 0.510.58 0.58 0.58 0.58 0.58 0.00 0.00 0.000.00 0.00 0.00 0.00 0.25 0.49 0.49 0.490.59 0.30 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.41 0.42 0.42 0.43 0.430.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.19 0.19 0.19 0.38 0.38 0.39 0.39 0.400.46 0.00 0.00 0.00 0.00 0.00 0.00 0.000.22 0.23 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00

Page 117: ANS Indicereclamacoesnovo Jan2015

0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.12 0.11 0.11 0.110.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.15 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.17 0.17 0.18 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 1.130.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.14 0.140.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.12 0.12 0.13 0.13 0.14 0.14 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.25 0.25 0.50 0.510.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.83 1.66 1.660.00 0.00 0.00 0.00 0.00 0.00 1.39 1.48

Page 118: ANS Indicereclamacoesnovo Jan2015

0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00

1.64 1.10 1.64 5.20 7.676.23 5.53 5.05 3.22 2.49 2.46 2.04 2.140.00 0.00 0.00 0.00 0.00 0.00 0.00 0.008.36 5.57 4.10 3.22 2.64 2.58 0.00 0.00

0.00 0.00 0.00 0.00 0.00 0.0012.88 14.53 15.35 15.87 15.02 11.72

15.63 15.06 43.17 54.72 51.48 48.54 33.90 31.652.63

0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00

0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00

12.460.00 1.17 1.10 1.04 2.08 2.08 3.12 2.08

0.63 0.00

0.11 0.11 0.11 0.11 0.11 0.00 0.00 0.009.09 4.30 2.80 2.07

0.00 0.00 0.00

0.00 0.00 5.78 4.43 3.59 1.540.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00

0.00 0.00 0.00 0.0015.58 15.20 14.90 14.77 14.66 0.00 0.00 0.0020.72 12.05 8.69 6.98 4.76 3.62 2.71 4.90

0.00 0.00 0.00 0.00 0.003.98 1.53 0.64 0.48 0.32 0.19 0.24 0.18

0.00 0.00 0.00 0.00 0.00

0.93 0.93 0.93 0.93 0.93 1.86 1.860.00 0.00 0.00 0.00

0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00

0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00

1.26 1.260.10 0.08 0.08 0.08 0.16 0.24 0.24 0.40

4.73 2.69 1.731.35 1.16 1.15 1.27 1.46 1.78 1.98 2.49

Page 119: ANS Indicereclamacoesnovo Jan2015

0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00179.98 120.12

1.80

2.94 3.18 3.43 3.67 3.43 2.69 3.91 4.65

0.41 0.33 0.31 0.29 0.27 0.25 0.00 0.006.86 8.35 11.32 11.74

1.35 1.13 1.29 1.24 1.79 1.98 1.92 1.60

0.00 0.00 0.00 0.00 0.46 0.44 0.41 0.410.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00

0.00

0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 1.77 4.23

0.00 0.00 0.00 0.00 0.00

0.00 0.00 0.00 0.00

0.000.00 0.000.00 0.00

0.50 0.31 0.42 0.42 0.41 0.41 0.10 0.10

0.30 0.20 0.15 0.12 0.10 0.00

0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.002.99 4.02 6.76 6.52 5.90 6.31 6.61 6.30

12.29 8.15

0.19 0.00 0.00 0.00 0.00 0.16 0.33 0.340.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00

2.52 2.15 1.80 1.77 1.58 1.80 1.87 1.65

Page 120: ANS Indicereclamacoesnovo Jan2015

6.77 9.03

0.000.00 0.00 0.00 0.00 0.00

0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.005.10 7.55 16.01 26.13 31.22

4.79 7.71 7.82 8.23 8.23 8.36 10.21 8.830.00 1.10 0.83 0.67 0.56 0.56 0.56 0.00

0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00

0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00

0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00

0.97 0.78 1.17 1.16 1.03 1.03 1.030.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00

198.78 198.53 134.55 75.09 56.05

Page 121: ANS Indicereclamacoesnovo Jan2015

Índice de Reclamações - fevereiro/2013 a janeiro/2015Operadoras de pequeno porte

Oct-13 Sep-13 Aug-13 Jul-13 Jun-13 May-13 Apr-13 Mar-13

1.12 1.09 1.08 1.00 0.99 0.92 0.90 0.9020.90 25.02 20.78 28.97 26.77 26.65 18.34 24.3314.49 9.97 5.52 5.08 5.39 4.76 4.03 3.29

2.70 2.49 2.34 1.82 1.37 1.26 0.99 0.470.25 0.29 0.25 0.25 0.22 0.22 0.15 0.119.17 8.84 7.82 6.06 5.41 4.48 3.46 2.780.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00

20.66 20.13 18.50 16.72 14.12 11.48 8.84 6.8614.15 9.60 10.11 6.57 8.59 9.10 8.09 9.6023.44 23.54 21.77 17.24 14.08 3.81 2.75 2.22

2.52 2.97 2.51 2.31 2.36 1.72 1.59 1.025.92 4.21 4.19 3.34 2.50 4.14 3.29 4.919.99 7.27 5.41 4.32 4.06 3.58 3.28 3.000.89 0.81 0.82 0.82 0.74 0.74 0.41 0.491.84 3.67 3.66 3.65 1.82 1.81 5.40 5.380.00 0.00 0.00 0.00 1.01 1.01 1.01 1.010.00 0.00 0.00 0.00 0.00 0.00 0.00 0.733.30 3.29 4.93 3.29 3.30 1.66 1.67 1.682.24 1.66 1.19 1.04 0.88 0.72 0.91 0.730.00 0.00 0.00 0.00 0.00 0.00 0.00 0.002.74 0.00 0.91 0.91 1.81 1.80 2.69 2.690.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00

20.63 16.43 20.57 12.38 8.27 8.34 8.43 4.261.10 1.47 1.47 1.47 0.37 0.37 0.37 0.005.38 5.65 5.34 4.69 4.51 4.13 3.17 2.620.29 0.29 0.57 0.56 1.12 1.39 2.21 2.484.50 4.60 4.90 5.41 5.03 3.75 3.77 2.891.25 1.16 1.06 1.45 1.47 1.37 1.13 1.023.22 3.21 2.94 2.67 1.87 2.00 1.73 1.471.66 1.63 1.92 1.82 1.83 1.55 1.28 1.340.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.95 0.85 0.55 0.60 0.21 0.23 0.25 0.790.00 2.93 3.06 4.75 4.83 4.84 4.75 1.543.18 3.15 4.37 5.27 7.05 6.06 6.30 5.640.88 0.87 0.87 0.87 0.88 0.90 0.93 0.001.63 1.68 1.16 1.39 1.63 1.47 1.07 0.882.47 2.82 2.89 2.66 2.57 2.95 3.20 2.84

0.00 0.57 0.56 0.83 1.09 1.08 1.06 0.782.74 3.08 2.72 3.29 3.28 3.15 2.67 2.551.75 1.53 1.96 1.73 1.30 1.09 0.66 0.663.48 4.03 4.13 6.54 8.03 10.06 19.43 27.470.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.56 0.56 0.56 1.13 1.13 1.13 1.130.00 0.00 0.00 0.00 0.00 0.00 0.33 0.34

Page 122: ANS Indicereclamacoesnovo Jan2015

1.92 1.95 1.92 1.69 1.41 1.12 0.93 0.819.55 9.79 11.43 11.94 13.96 13.86 13.08 14.930.00 0.00 0.73 0.73 0.73 0.72 0.72 0.728.88 5.99 4.43 3.49 0.72 0.64 0.00 0.000.79 0.39 0.39 0.39 0.51 0.77 0.51 0.501.62 1.42 1.02 1.02 1.23 1.23 1.13 1.344.47 4.75 4.73 5.56 5.80 4.95 8.01 9.400.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.86 1.69 2.52 2.490.00 0.00 0.00 0.00 2.04 2.04 4.09 10.220.00 0.00 0.00 0.00 0.00 0.00 0.00 0.001.57 1.83 1.84 1.59 1.34 1.35 1.37 1.104.15 4.15 3.04 2.88 2.24 2.39 2.54 4.097.83 4.71 4.62 4.79 6.91 6.71 6.64 7.355.45 3.60 3.58 3.55 3.53 5.28 1.75 1.751.86 0.00 0.00 0.00 1.86 1.86 1.86 1.860.81 0.48 0.48 0.80 0.64 0.48 0.48 0.470.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.45 0.46 0.46 0.46 0.46 0.46 0.46 0.911.95 1.96 1.61 1.08 0.72 0.36 0.73 0.731.31 0.85 1.07 0.64 0.64 0.63 0.63 0.842.63 2.22 2.01 1.80 1.78 1.57 1.18 0.780.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.17 0.00 0.51 0.51 0.68 1.02 1.35 1.522.59 2.33 2.29 2.05 2.57 2.71 3.21 4.442.64 2.17 2.66 2.43 2.68 2.44 1.72 1.734.42 4.48 4.90 4.96 5.21 4.60 3.97 3.520.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.92 0.81 1.09 0.97 0.95 0.93 0.73 0.983.00 3.32 2.09 1.91 1.51 0.94 1.43 1.458.91 8.59 7.75 7.11 5.56 4.30 2.91 2.050.66 0.00 0.00 0.65 0.64 0.64 0.61 0.580.83 0.86 1.13 1.33 1.22 1.05 0.96 0.911.14 1.02 0.67 0.48 0.00 0.00 0.00 0.001.50 1.61 1.59 1.45 1.39 1.03 0.74 0.511.81 1.35 1.35 1.34 1.33 0.87 0.00 0.001.25 1.11 1.11 1.11 1.11 0.97 0.84 0.700.71 0.37 0.38 0.59 0.61 0.84 0.87 0.905.63 2.36 1.94 2.08 2.41 9.13 0.00 0.001.50 1.63 1.38 1.75 1.46 1.55 1.16 1.240.00 0.00 2.30 3.44 3.44 3.43 3.42 4.540.83 0.83 0.69 0.69 0.56 0.56 0.14 0.140.48 0.00 0.00 0.00 0.00 0.00 0.00 0.000.95 0.91 0.88 0.85 0.00 0.00 0.00 0.000.44 0.43 0.00 0.00 0.00 0.00 0.00 0.441.71 1.38 0.86 0.87 0.70 0.70 0.35 0.704.70 3.79 4.78 4.83 3.90 3.94 2.98 6.010.48 0.65 0.99 1.33 1.35 1.54 1.73 1.390.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.13 0.13 0.27 0.14 0.15 0.15 0.15 0.160.00 0.00 0.00 0.00 0.00 0.00 0.00 0.007.72 7.89 6.93 5.51 4.04 3.23 2.05 1.671.10 1.26 1.25 1.81 2.03 2.09 2.08 2.140.65 0.74 0.74 0.65 0.65 0.46 0.37 0.28

Page 123: ANS Indicereclamacoesnovo Jan2015

0.00 0.00 0.00 0.00 0.00 1.55 1.55 1.540.00 0.00 0.44 0.44 0.45 0.44 0.43 0.430.82 0.82 0.82 0.00 0.00 0.00 0.00 0.000.00 0.00 0.81 0.81 0.81 0.82 0.82 0.820.00 0.00 0.72 0.72 0.72 0.72 1.42 1.420.00 0.41 0.43 0.44 0.45 0.45 0.45 0.000.76 0.76 0.38 0.38 0.38 0.58 0.39 0.392.12 1.72 1.52 0.81 0.92 0.83 0.31 0.320.00 0.00 0.00 0.00 0.00 0.00 0.00 0.001.22 0.97 0.73 0.84 0.72 0.84 0.36 0.720.95 0.93 1.14 1.12 0.67 0.56 0.46 0.360.27 0.27 0.13 0.13 0.00 0.00 0.00 0.00

0.00 0.00 0.00 0.00 0.16 0.16 0.16 0.160.00 0.00 0.16 0.16 0.16 0.16 0.16 0.320.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.72 0.54 0.54 0.45 0.36 0.36 0.37 0.280.00 0.00 0.00 0.00 0.00 0.00 0.66 0.660.63 0.63 0.50 0.13 0.12 0.12 0.12 0.120.76 0.76 0.38 0.38 0.00 0.39 0.39 0.390.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.33 0.33 0.34 0.35 0.70 1.40 1.05 1.040.52 0.42 0.11 0.11 0.11 0.00 0.11 0.111.22 1.53 1.55 1.25 1.25 0.63 0.64 0.320.26 0.26 0.26 0.13 0.13 0.13 0.00 0.000.43 0.58 0.59 0.74 0.75 0.60 0.45 0.300.33 0.33 0.33 0.00 0.00 0.00 0.00 0.320.38 0.57 0.56 0.55 0.54 0.54 0.54 0.540.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.61 0.59 0.34 0.22 0.33 0.22 0.11 0.110.53 0.53 0.78 0.52 0.78 0.78 0.77 0.770.99 0.99 0.50 0.50 0.67 0.68 0.52 0.180.76 0.50 0.49 0.25 0.24 0.24 0.23 0.230.45 0.52 0.52 0.52 0.59 0.66 0.66 0.660.00 0.00 0.00 0.00 0.00 0.00 0.23 0.230.30 0.20 0.10 0.30 0.30 0.30 0.30 0.300.49 0.98 0.49 0.49 0.49 0.49 0.49 0.000.69 0.70 0.52 0.53 0.53 0.71 0.53 0.530.43 0.43 0.42 0.42 0.42 0.00 0.83 0.830.63 0.63 0.51 0.64 0.51 0.64 0.39 0.390.48 0.24 0.48 0.48 0.48 0.47 0.24 0.241.27 1.26 0.84 0.42 0.00 0.00 0.41 0.410.45 0.45 0.45 0.45 0.45 0.45 0.00 0.000.48 0.47 0.47 0.00 0.91 0.91 0.90 0.870.84 0.84 0.94 1.05 0.84 0.94 0.82 0.610.21 0.21 0.22 0.22 0.24 0.27 0.62 1.090.46 0.62 0.47 0.47 0.48 0.32 0.32 0.160.81 0.40 0.40 0.00 0.00 0.00 0.00 0.420.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.002.13 2.08 2.33 2.29 0.84 0.83 0.54 0.290.00 0.00 0.00 0.22 0.23 0.23 0.23 0.230.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.61 0.61 0.82 0.84 0.85 0.43 0.64 0.85

Page 124: ANS Indicereclamacoesnovo Jan2015

0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.70 0.61 0.41 0.31 0.10 0.10 0.10 0.100.37 0.44 0.29 0.22 0.29 0.29 0.29 0.220.69 0.69 0.68 0.34 0.67 0.67 0.66 0.980.18 0.00 0.00 0.00 0.00 0.00 0.19 0.190.60 0.80 1.00 0.80 1.00 0.60 0.81 1.020.35 0.35 0.35 0.52 0.70 0.87 1.04 0.870.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.76 0.39 0.26 0.27 0.14 0.14 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.001.27 1.28 1.29 0.97 0.96 0.32 0.00 0.000.85 0.94 0.77 0.86 0.86 0.69 0.61 0.610.49 0.62 0.62 0.63 0.38 0.38 0.64 0.520.00 0.00 0.00 0.09 0.18 0.27 0.27 0.280.32 0.16 0.16 0.16 0.16 0.16 0.00 0.000.12 0.12 0.12 0.00 0.00 0.00 0.00 0.000.18 0.18 0.18 0.18 0.18 0.18 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.12 0.12 0.12 0.00 0.00 0.00 0.12 0.120.00 0.00 0.00 0.10 0.21 0.21 0.22 0.22

0.00 0.15 0.15 0.15 0.15 0.15 0.15 0.000.00 0.00 0.18 0.19 0.19 0.19 0.39 0.401.00 0.86 0.72 0.72 1.01 0.87 0.58 0.590.81 0.65 0.50 0.33 0.17 0.00 0.17 0.170.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.52 0.52 0.43 0.35 0.17 0.26 0.17 0.090.28 0.18 0.28 0.09 0.09 0.09 0.18 0.180.31 0.16 0.16 0.32 0.32 0.32 0.16 0.320.14 0.28 0.14 0.14 0.14 0.14 0.14 0.140.24 0.25 0.25 0.00 0.26 0.26 0.26 0.260.81 0.80 0.80 0.53 0.53 0.53 0.00 0.000.52 0.26 0.51 0.26 0.26 0.26 0.26 0.260.13 0.13 0.13 0.00 0.14 0.14 0.27 0.550.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.52 0.52 0.52 0.52 0.51 0.51 0.00 0.000.35 0.44 0.36 0.27 0.18 0.27 0.18 0.180.49 0.49 0.50 0.34 0.51 0.51 0.34 0.340.00 0.00 0.32 0.32 0.32 0.33 0.33 0.331.37 1.22 1.27 0.88 0.45 0.47 0.72 0.500.33 0.34 0.35 0.00 0.00 0.00 0.00 0.390.24 0.24 0.24 0.24 0.24 0.00 0.00 0.000.24 0.00 0.00 0.24 0.24 0.24 0.48 0.720.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.48 0.48 0.37 0.37 0.38 0.25 0.00 0.000.84 0.71 0.59 0.71 0.59 0.48 0.37 0.510.07 0.00 0.00 0.00 0.00 0.00 0.00 0.000.45 0.45 0.68 0.68 0.68 0.67 0.78 0.880.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.130.22 0.22 0.00 0.00 0.21 0.21 0.21 0.220.12 0.00 0.00 0.00 0.12 0.12 0.12 0.25

Page 125: ANS Indicereclamacoesnovo Jan2015

0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.43 0.43 0.22 0.00 0.22 0.45 0.46 0.470.34 0.22 0.22 0.11 0.00 0.00 0.00 0.000.12 0.12 0.12 0.00 0.12 0.12 0.12 0.120.33 0.33 0.11 0.22 0.22 0.22 0.11 0.220.11 0.22 0.11 0.22 0.22 0.22 0.21 0.110.36 0.36 0.24 0.12 0.12 0.13 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.62 0.41 0.41 0.41 0.41 0.21 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.10 0.20 0.20 0.41 0.400.43 0.43 0.44 0.44 0.67 0.68 0.23 0.230.17 0.17 0.08 0.00 0.00 0.00 0.00 0.001.26 1.06 0.87 0.85 0.83 0.57 0.39 0.540.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.10 0.20 0.20 0.20 0.20 0.20 0.10 0.000.63 0.63 0.64 0.86 0.43 0.22 0.22 0.220.19 0.19 0.09 0.09 0.00 0.00 0.00 0.000.19 0.19 0.39 0.39 0.39 0.39 0.19 0.200.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.27 0.36 0.45 0.45 0.45 0.45 0.18 0.090.57 1.16 0.98 1.00 0.82 0.83 0.84 0.000.16 0.16 0.16 0.08 0.08 0.00 0.00 0.000.18 0.18 0.18 0.18 0.36 0.18 0.18 0.360.21 0.21 0.22 0.22 0.23 0.24 0.49 0.500.16 0.00 0.00 0.00 0.00 0.00 0.00 0.000.13 0.13 0.13 0.13 0.26 0.26 0.13 0.130.17 0.00 0.00 0.00 0.00 0.00 0.00 0.00

0.00 0.00 0.00 0.00 0.00 0.16 0.16 0.160.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.16 0.16 0.16 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.120.46 0.35 0.35 0.35 0.35 0.23 0.23 0.000.67 0.66 0.53 0.53 0.53 0.13 0.13 0.130.15 0.15 0.15 0.15 0.15 0.15 0.00 0.000.50 0.50 0.50 0.25 0.25 0.25 0.12 0.120.10 0.10 0.10 0.10 0.00 0.00 0.00 0.000.40 0.27 0.27 0.13 0.13 0.13 0.13 0.130.13 0.25 0.25 0.25 0.25 0.25 0.13 0.000.00 0.00 0.00 0.12 0.12 0.12 0.24 0.240.23 0.23 0.23 0.23 0.23 0.12 0.12 0.110.00 0.00 0.11 0.11 0.11 0.22 0.21 0.210.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.69 0.58 0.69 0.69 0.46 0.46 0.35 0.470.58 0.69 0.70 0.81 0.81 0.69 0.34 0.230.00 0.00 0.00 0.00 0.00 0.00 0.17 0.180.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.11 0.22 0.23 0.23 0.11 0.11 0.11 0.000.39 0.40 0.27 0.28 0.00 0.00 0.00 0.000.00 0.10 0.10 0.10 0.11 0.11 0.11 0.00

Page 126: ANS Indicereclamacoesnovo Jan2015

0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.54 0.65 0.43 0.43 0.33 0.55 0.33 0.220.00 0.00 0.00 0.00 0.00 0.00 0.00 0.110.00 0.00 0.10 0.10 0.10 0.10 0.19 0.190.11 0.11 0.11 0.11 0.11 0.00 0.00 0.000.49 0.57 0.22 0.00 0.00 0.00 0.28 0.270.00 0.00 0.09 0.09 0.09 0.09 0.09 0.090.07 0.06 0.06 0.05 0.05 0.05 0.00 0.200.00 0.00 0.00 0.00 0.13 0.14 0.14 0.150.09 0.09 0.09 0.09 0.09 0.09 0.09 0.090.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.16 0.160.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.18 0.18 0.18 0.181.17 1.17 0.88 0.88 0.59 0.59 0.00 0.000.43 0.42 0.42 0.42 0.28 0.00 0.00 0.00

0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.005.02 6.72 5.96 5.21 4.52 2.89 3.09 1.110.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.19 0.280.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.002.37 1.91 2.41 1.95 2.47 2.47 0.99 0.990.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.480.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.810.93 0.93 0.92 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.75 0.37 0.37 0.00 0.00 0.00 0.00 0.000.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.24 0.24 0.24 0.24 0.24 0.24 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.21 0.21 0.21 0.41 0.410.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.85 0.85 0.85 0.28 0.57 0.57 0.57 0.850.10 0.11 0.11 0.22 0.23 0.23 0.12 0.120.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00

Page 127: ANS Indicereclamacoesnovo Jan2015

1.42 1.42 1.41 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.21 0.21 0.21 0.21 0.21 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.30 0.30 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.17 0.170.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.38 0.38 0.38 0.37 0.37

0.33 0.00 0.00 0.00 0.00 0.17 0.17 0.170.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00

0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.003.93 2.96 2.37 1.97 1.92 0.94 0.91 0.89

0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.30 0.30 0.30 0.15 0.15 0.15 0.00 0.150.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.26 0.13 0.13 0.13 0.13 0.13 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.63 0.63 0.62 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.001.26 1.26 0.95 0.96 0.00 0.00 0.00 0.330.00 0.00 0.00 0.73 0.73 0.73 0.73 0.730.19 0.48 0.48 0.48 0.48 0.39 0.38 0.100.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.001.26 0.84 0.42 0.00 0.00 0.00 0.00 0.00

0.00 0.00 0.00 1.05 1.03 1.00 0.96 0.920.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.31 0.31 0.32 0.16 0.32 0.32 0.79 0.950.00 0.00 0.00 0.00 0.81 0.81 0.81 0.811.16 1.61 1.49 1.42 1.37 0.88 0.84 0.420.00 0.00 0.00 0.00 0.00 0.00 0.00 0.005.86 5.85 5.83 2.91 2.90 2.89 0.00 0.000.31 0.16 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00

Page 128: ANS Indicereclamacoesnovo Jan2015

0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 1.680.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.002.62 0.00 0.00 0.00 1.21 1.21 2.42 2.420.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.08 0.08 0.08 0.08 0.080.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.36 0.36 0.36 0.36 0.36 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.09 0.09 0.09 0.09 0.09 0.00 0.00 0.00

0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.74 0.75 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.11 0.00 0.00 0.00 0.00 0.00 0.00 0.000.68 0.68 0.00 0.00 0.00 0.69 0.70 0.700.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00

Page 129: ANS Indicereclamacoesnovo Jan2015

0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.11 0.11 0.11 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.11 0.11 0.11 0.11 0.11 0.11 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 1.08 1.05 1.03 1.00 0.98 0.96 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.37 0.37 0.37 0.37 0.370.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.11 0.11 0.11 0.23 0.11 0.23 0.23 0.230.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.23 0.23 0.24 0.24 0.00 0.00 0.00 0.240.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.46 0.46 0.46 0.46 0.46 0.46 0.000.00 0.09 0.09 0.09 0.09 0.09 0.09 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.001.27 1.26 1.26 1.25 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.11 0.11 0.21 0.32 0.21 0.21 0.21 0.210.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.62 0.62 0.37 0.25 0.25 0.25 0.13 0.130.00 0.00 0.00 0.00 0.00 0.00 0.00 0.960.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.21 0.21 0.21 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.66 0.66 0.66 0.66 0.660.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.22 0.22 0.22 0.22 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 7.09 7.09 7.09 7.09 7.09 7.090.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.37 0.38 0.21 0.24 0.27 0.32 0.77 0.960.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.25 0.51 0.51 0.51 0.51 0.51 0.25 0.260.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.19 0.19 0.20 0.20 0.20 0.20 0.00 0.00

Page 130: ANS Indicereclamacoesnovo Jan2015

0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.19 0.19 0.39 0.19 0.19 0.19 0.19 0.190.15 0.00 0.00 0.00 0.00 0.00 0.00 0.150.71 0.71 0.71 0.36 0.00 0.00 0.00 0.000.24 0.00 0.00 0.00 0.00 0.00 0.25 0.250.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.36 0.00 0.00 0.37 0.37 0.74 1.12 1.130.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00

0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.45 0.65 0.94 0.70 0.67 0.64 0.72 0.620.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.09 0.09 0.09 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.37 0.37 0.37 0.36 0.36 0.35 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.39 0.53 0.56 0.86 0.75 0.94 0.82 0.86

Page 131: ANS Indicereclamacoesnovo Jan2015

0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.82 0.80 0.78 0.75 0.73 0.72 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00

0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.22 0.23 0.23 0.23 0.23 0.23 0.23 0.240.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.001.49 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 7.99 7.94 7.880.38 0.38 0.38 0.37 0.37 0.37 0.19 0.190.13 0.13 0.13 0.13 0.13 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.007.97 7.97 7.97 7.78 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.21 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.15 0.15 0.15 0.15 0.15 0.15 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.005.50 10.96 10.91 5.43 5.39 5.36 5.32 0.000.00 0.00 0.00 0.00 0.83 0.85 0.87 0.890.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.120.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.11 0.11 0.12 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.001.24 1.23 1.23 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00

0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00

Page 132: ANS Indicereclamacoesnovo Jan2015

14.88 14.88 14.88 44.64 44.64 44.64 29.76 29.760.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.44 0.46 0.47 0.48 0.49 0.49 0.00 0.001.01 1.53 1.53 1.36 1.53 1.35 1.01 1.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.48 0.48 0.48 0.48 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.41 0.41 0.411.26 3.81 3.86 2.60 2.61 3.95 3.97 1.331.50 1.24 1.47 1.44 1.65 1.62 1.36 1.310.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00

10.62 8.77 7.03 6.73 5.19 6.26 6.03 6.950.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.006.37 7.85 8.36 7.26 7.44 7.39 6.33 5.611.75 1.33 1.34 0.91 0.46 0.47 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00

0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.19 0.19 0.19 0.00 0.00 0.00 0.00 0.007.25 5.81 1.46 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.001.20 1.19 1.19 1.19 1.18 1.04 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.14 0.15 0.15 0.15 0.00 0.00 0.00 0.000.45 0.44 0.42 0.28 0.14 0.14 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.35 0.35 0.35 0.23 0.23 0.23 0.11 0.120.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.25 0.25 0.16 0.16 0.16 0.16 0.08 0.080.46 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00

Page 133: ANS Indicereclamacoesnovo Jan2015

0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.250.00 0.00 0.10 0.29 0.39 0.40 0.40 0.500.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.48 0.49 0.49 0.49 0.25 0.00 0.00 0.000.13 0.14 0.14 0.14 0.14 0.14 0.14 0.140.00 0.00 0.00 0.00 0.00 0.23 0.23 0.230.20 0.20 0.20 0.20 0.41 0.41 0.20 0.200.31 0.32 0.32 0.16 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.004.33 4.32 2.15 1.08 0.00 0.00 0.00 0.000.16 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.37 0.56 0.55 0.55 0.55 0.55 0.370.00 0.00 0.00 0.00 0.00 0.06 0.06 0.060.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.27 0.27 0.27 0.27 0.27 0.27 0.27 0.270.20 0.19 0.19 0.19 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.461.58 1.51 1.44 1.38 1.25 1.11 0.78 0.320.73 0.25 0.00 0.00 0.50 0.51 0.51 0.770.16 0.16 0.16 0.16 0.31 0.32 0.47 0.480.28 0.28 0.28 0.28 0.28 0.28 0.00 0.000.68 0.68 0.68 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.22 0.22 0.440.00 0.00 0.00 0.00 0.00 0.00 0.00 0.002.22 2.24 2.26 1.70 1.72 1.15 0.58 0.000.83 0.83 0.83 0.84 0.00 0.00 0.00 0.000.69 0.69 0.69 0.69 0.69 0.34 0.00 0.000.00 1.03 1.56 1.56 1.57 1.58 1.59 0.530.00 0.61 0.62 0.62 0.63 0.63 0.63 0.000.50 0.50 0.25 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.44 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.41 0.21 0.22 0.23 0.24 0.25 0.25 0.260.43 0.43 0.43 0.43 0.43 0.43 0.00 0.000.00 0.00 0.22 0.21 0.21 0.22 0.22 0.220.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00

Page 134: ANS Indicereclamacoesnovo Jan2015

0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.11 0.11 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.46 0.46 0.46 0.45 0.45 0.440.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.60 0.610.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.54 0.54 0.54 0.54 0.54 0.54 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.001.24 0.72 0.51 0.39 0.32 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.14 0.14 0.14 0.14 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.48 0.490.51 0.52 0.26 0.27 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.001.66 1.66 1.66 0.83 0.00 0.00 0.00 0.001.59 1.61 1.63 1.65 0.00 0.00 0.00 0.00

Page 135: ANS Indicereclamacoesnovo Jan2015

0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.15 0.150.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00

0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.009.04 9.86 12.33 13.94 11.55 10.58 10.35 13.141.74 1.72 1.71 1.09 1.09 0.97 1.09 0.840.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00

5.29 5.54 6.19 4.98 5.69 6.49 8.360.00 0.00 0.00 0.00 0.00 0.00

0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.009.79 6.78 5.41 5.13 4.32 2.97 1.35 1.62

10.10 9.42 27.03 18.66 14.10 11.31 9.38 10.702.95 1.96 1.96 1.95 2.27 2.05 1.61 2.67

0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00

3.87 3.87 3.87 9.04 7.74 11.61 11.610.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00

0.00 0.00 0.0012.25 7.93 7.29 5.76 5.89 4.60 2.69 2.65

2.08 2.08 1.04 1.04 1.04 1.04 1.04 1.040.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00

0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.111.64 1.37 0.44 0.43 0.43 0.42 0.42 0.420.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00

0.00 0.00 0.00 0.00 0.001.00 0.74 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 1.12 1.12 1.12 2.25 2.25 2.25 1.120.00 0.00 0.00 0.00 0.00 0.00 0.00 0.006.39 6.33 6.75 6.70 6.07 4.37 2.74 3.41

0.31 0.37 0.460.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.16 0.11 0.11 0.11 0.05 0.08 0.08 0.080.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00

0.00 0.000.00 0.00 0.59 7.12

2.79 3.71 3.68 3.65 1.81 3.57 2.64 2.600.00 0.00 0.00 0.00 0.00 0.00 0.00 3.260.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 1.080.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.41 0.49 0.58 0.51 0.42 0.34 0.94 0.851.19 0.79 0.44 0.37 0.22 0.23 0.30 0.232.84 2.70 2.68 2.53 2.43 1.75 1.17 1.33

Page 136: ANS Indicereclamacoesnovo Jan2015

4.01 4.22 5.17 4.48 3.48 3.12 9.240.00 0.00 0.00

0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.005.27 2.50 1.27 0.53 0.34 0.22 0.15 0.291.20 0.79 0.72 0.67 0.45 0.37 0.60 0.75

8.89 12.69 19.03 25.354.65 4.40 3.67 3.18 1.96 0.98 0.24 0.24

0.75 0.75 0.50 0.37 0.2210.92 4.70 4.97 5.83 6.38 6.05 6.08 9.33

0.00 0.00 0.00 0.20 0.20 0.19 0.19 0.1815.12 13.46 11.36 10.61 8.67 7.90 3.78 3.03

1.68 1.58 1.19 1.17 1.05 1.06 1.06 1.420.00 0.00 0.00 0.00 0.00 0.00

0.41 0.41 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00

0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00

0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00

14.03 22.42 21.45 22.04 21.14 18.46 12.59 10.760.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00

14.01 14.01 7.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00

16.470.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00

0.00 0.00 0.00 0.00 0.00 0.560.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.70 2.02 2.59 3.14 3.71 4.27 4.22 3.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.11

0.000.00 0.00 0.00 0.00 0.00 0.00 0.51 0.510.00 0.00 0.00 0.00 0.00 0.00 0.00 0.004.93 2.71 1.64 1.36 1.18 0.99 0.90 0.82

0.00 6.59 4.31 4.71 3.69 2.33 1.870.00

50.00 23.10 14.12 3.85 4.62 4.50 3.85 4.450.00 0.00 0.00 0.00 0.00 0.00 0.00 0.006.72 5.88 5.33 5.10 5.64 4.69 3.46 2.95

0.005.92 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00

0.34 0.34 0.35 0.17 0.17 0.18 0.18 0.180.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00

0.00 0.00 0.001.74 1.70 1.74 1.55 1.63 1.64 1.50 1.53

0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00

Page 137: ANS Indicereclamacoesnovo Jan2015

0.00 0.00 0.0013.36 17.31 23.71 26.53 32.55 36.50 41.02 42.52

1.440.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.26 0.22 0.23 0.23 0.22 0.210.00 0.00 0.00 0.00 0.00 0.00 0.00 0.66

42.85 52.51 59.29 60.66 59.41 53.74 44.73 35.2811.80 14.04 12.82 11.99 8.54 7.32 4.35 1.54

0.00 0.00 0.00 0.00 0.00 0.00 0.59 0.5910.47 10.95 12.92 12.15 11.80 10.66

0.00 0.00 0.00 0.00 0.00 0.00 0.00 0.004.03 14.08 15.33 21.56 23.93 21.41 23.53 21.880.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.000.00 0.00 0.00 0.00 0.00 0.00 0.00 0.001.03 0.65 0.52 0.52 0.26 0.13 0.13 0.130.00 0.00 0.00 0.00 0.00 0.00 0.00 0.00

40.74 36.34 36.28 30.76 24.24 18.41 16.37 12.1125.07 30.10

0.00 2.0519.41 24.96 27.73 27.73

Page 138: ANS Indicereclamacoesnovo Jan2015

Índice de Reclamações - fevereiro/2013 a janeiro/2015Operadoras de pequeno porte

Feb-13

0.86 2,67736.25 65

2.82 8400.16 1690.07 1192.11 530.00 76.30 41

14.66 431.68 170.68 1086.51 92.73 280.49 15.36 51.01 40.73 90.00 40.92 650.00 11.81 60.00 210.00 10.00 131.94 392.20 142.68 220.89 251.73 341.07 130.00 21.11 231.50 44.40 100.98 30.91 234.17 24

60.76 92.65 240.00 13

31.81 160.00 10.00 21.69 50.34 28

Reclamações6 meses

Page 139: ANS Indicereclamacoesnovo Jan2015

0.65 2214.18 18

0.00 30.00 20.63 31.34 249.42 160.00 32.47 2

16.36 10.00 61.10 74.38 127.23 161.74 11.86 10.47 100.00 20.91 40.91 100.63 90.77 80.00 11.01 105.85 60.74 82.57 180.00 10.88 131.23 41.66 20.55 20.58 140.00 100.51 130.42 30.98 81.40 90.00 11.31 112.27 10.14 80.00 20.00 10.44 20.52 65.08 11.05 60.00 20.00 90.00 11.53 41.96 90.18 9

Page 140: ANS Indicereclamacoesnovo Jan2015

1.54 10.00 20.00 20.00 10.71 10.46 30.58 40.54 80.00 10.60 60.25 60.00 7

10.16 40.16 30.00 10.28 70.66 10.25 50.39 20.00 21.36 20.22 60.65 20.00 40.30 40.31 20.36 30.00 10.43 40.51 20.18 30.00 20.58 60.23 20.20 50.00 10.53 30.82 10.39 50.24 20.41 10.00 11.26 10.50 41.74 20.16 30.42 10.00 30.00 10.00 10.23 20.00 20.63 2

Page 141: ANS Indicereclamacoesnovo Jan2015

0.00 10.10 40.22 40.97 10.19 21.03 20.86 20.00 30.00 10.00 40.00 10.00 10.52 40.52 30.37 40.00 20.00 30.00 10.00 20.12 30.21 3

20.00 20.40 20.44 20.34 20.00 10.00 10.09 30.09 30.33 20.14 20.26 10.00 10.00 10.69 20.00 10.00 10.18 30.35 20.00 10.51 20.40 10.00 10.72 10.00 10.00 20.39 20.00 10.66 20.00 10.13 20.22 10.25 2

Page 142: ANS Indicereclamacoesnovo Jan2015

0.00 10.47 10.11 20.12 10.22 20.11 20.00 20.00 10.00 10.00 20.50 20.23 10.18 20.53 20.00 10.00 20.23 10.00 20.00 10.00 10.00 20.21 10.00 20.36 10.52 10.00 10.13 10.00 1

10.16 10.00 10.17 10.12 10.00 10.13 10.00 10.12 10.16 10.13 10.00 10.24 10.11 10.11 10.00 10.00 10.00 10.35 10.23 10.18 10.00 10.00 10.00 10.00 10.00 1

Page 143: ANS Indicereclamacoesnovo Jan2015

0.00 10.23 10.11 10.09 10.00 10.27 10.00 10.20 10.15 10.09 10.00 00.16 00.00 00.18 00.00 00.00 0

00.00 00.00 01.21 00.00 00.28 00.00 00.00 00.50 00.00 00.48 00.00 00.00 00.81 00.00 00.00 00.00 00.00 00.00 00.69 0

00.00 00.00 00.00 00.00 00.00 00.00 00.00 00.00 00.41 00.00 00.85 00.12 00.00 00.00 00.00 00.00 00.00 0

Page 144: ANS Indicereclamacoesnovo Jan2015

0.00 00.00 00.00 00.00 00.00 00.00 00.00 00.17 00.00 00.00 00.00 00.37 0

00.17 00.00 00.00 00.00 00.00 00.00 04.89 0

00.00 00.87 0

00.00 00.00 00.15 00.00 00.00 0

00.00 00.13 00.00 00.00 00.00 00.00 00.00 00.33 00.73 00.10 00.00 00.00 00.00 00.00 0

00.90 00.00 00.79 00.81 00.42 00.00 00.00 00.00 00.00 0

Page 145: ANS Indicereclamacoesnovo Jan2015

0.00 00.00 00.00 00.00 00.00 00.00 00.00 00.00 01.62 00.00 00.00 00.00 02.43 00.00 00.00 00.00 00.00 00.00 00.00 00.00 00.00 00.00 00.00 00.00 00.00 00.00 00.00 00.08 00.00 00.00 00.35 00.00 00.00 0

00.00 00.00 00.00 00.00 00.00 00.33 00.00 00.00 00.00 00.00 00.00 00.00 00.00 00.00 00.71 00.00 00.00 00.00 00.00 00.00 0

Page 146: ANS Indicereclamacoesnovo Jan2015

0.00 00.00 00.00 00.00 00.00 00.00 00.00 00.00 00.00 00.00 00.00 00.00 00.00 00.37 00.00 00.00 00.00 00.23 00.00 00.24 00.00 00.00 00.00 00.00 00.00 00.00 00.00 00.10 00.00 00.00 00.00 00.13 00.96 00.00 00.00 00.00 00.00 00.00 01.31 00.00 00.00 00.00 00.00 00.00 00.00 00.97 00.00 00.00 00.00 00.18 00.26 00.00 00.00 00.00 0

Page 147: ANS Indicereclamacoesnovo Jan2015

0.00 00.00 00.19 00.15 00.00 00.25 00.00 00.00 00.00 00.00 00.00 00.00 01.13 00.00 00.00 0

00.00 00.00 00.35 00.00 00.00 00.00 00.00 00.00 00.00 00.00 0

00.00 00.00 00.00 00.00 00.00 00.00 00.00 00.00 00.00 00.00 00.00 00.00 00.00 00.00 00.00 00.00 00.00 00.00 0

00.00 00.00 00.00 00.00 00.00 00.00 00.00 00.91 0

Page 148: ANS Indicereclamacoesnovo Jan2015

00.00 00.00 00.00 0

00.00 00.00 00.00 00.00 00.00 00.00 00.00 00.00 00.00 00.00 00.24 00.00 00.00 00.00 00.00 00.00 00.00 00.00 07.83 00.18 00.00 00.00 00.00 00.00 00.00 00.00 00.00 00.00 00.00 00.00 00.00 00.00 00.91 00.00 00.12 00.00 00.00 00.00 00.00 00.00 00.00 00.00 00.00 00.00 0

00

0.00 00.00 00.00 0

Page 149: ANS Indicereclamacoesnovo Jan2015

29.76 00.00 00.00 01.00 00.00 00.00 00.00 00.25 00.41 01.34 00.83 00.00 00.00 07.76 00.00 00.00 0

00.00 04.35 00.00 00.00 00.00 0

00.00 00.00 00.00 0

00.00 00.00 00.00 00.00 00.00 00.00 00.00 00.00 00.00 00.00 00.00 00.14 00.00 00.00 00.00 00.00 00.00 00.00 00.00 00.00 00.00 00.00 00.00 00.08 00.00 00.00 00.00 0

Page 150: ANS Indicereclamacoesnovo Jan2015

0.24 00.40 00.00 00.00 00.15 00.23 00.20 00.00 00.00 01.09 00.00 00.18 00.06 00.00 00.00 00.00 00.00 00.46 00.25 00.77 00.48 00.00 00.00 00.00 00.43 00.00 00.00 00.00 00.00 00.00 00.00 00.00 00.00 00.00 00.00 00.00 00.00 00.00 00.00 00.00 00.00 00.00 00.00 00.00 00.00 00.00 00.00 00.00 00.00 00.00 00.00 00.00 00.00 00.00 0

Page 151: ANS Indicereclamacoesnovo Jan2015

0.00 00.00 00.00 00.00 00.00 00.00 00.00 00.00 00.00 00.00 00.00 00.61 00.00 00.00 00.00 00.00 00.00 00.00 00.00 00.00 00.00 00.00 00.00 00.00 00.00 00.00 00.00 00.00 00.00 00.00 00.00 00.00 00.00 00.00 00.00 00.00 00.00 00.00 00.00 00.00 00.00 00.00 00.00 00.00 00.00 00.00 00.00 00.00 00.00 00.49 00.00 00.00 00.00 00.00 0

Page 152: ANS Indicereclamacoesnovo Jan2015

0.00 00.15 00.00 0

00.00 00.00

11.500.360.000.007.670.000.001.359.342.980.090.000.000.00

12.890.000.001.751.040.000.000.210.000.000.000.000.000.000.001.120.002.940.610.000.110.000.007.122.573.250.000.002.671.080.000.690.270.99

Page 153: ANS Indicereclamacoesnovo Jan2015

10.120.000.000.300.90

31.870.240.259.510.172.721.790.000.000.000.000.000.000.000.000.000.000.00

12.290.000.000.00

15.950.000.560.000.000.002.390.110.000.510.000.741.240.003.770.002.540.000.000.00

11.960.180.000.001.471.180.00

Page 154: ANS Indicereclamacoesnovo Jan2015

0.0043.09

1.440.000.000.66

28.081.830.598.430.00

21.820.000.000.000.000.650.008.18

31.952.73

19.41