Another world is possible! Well, maybe.

Simon Parker, Director, NLGN

This is the default position…

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Maybe…

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You know where you need to innovate

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But there are big barriers

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And we’re moving too slowly

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Types of innovators emerging

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Where next?

Making some big bets

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From internally-driven change to external reform

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Future Council

Demand-led transformation

Supply-side transformation Value Demand

Genuine demand that drives service design

Excess DemandPeople demand services they don’t need

Avoidable DemandArises from behaviours which are escapable

Preventable DemandNeed not have arisen had an earlier intervention been made

Co-dependent demandArises from the need of the supplier

Failure DemandArises as the result of errors in supply

Support CostsCost of back office and support arrangements

Access CostsThe cost and complexity of citizens accessing services

Delivery CostsHow much is paid for service delivery

Supply costsThe cost of the services and materials procured

Management costsThe cost of managing people and processes

Assessment costsHow much the Council spends on determining service needs

Commissioning

Co-production

Personalisation

Demand management

Behavioural change

Early intervention

Cultural change

Efficiency

Client side advisory

Process improvement

Service integration

Change management

Leadership development

Strategy and policy

Scenario planning

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Three scenarios

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Design futures

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Simulations

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Emerging ideas…

• P2P public services: how could tech enable people to deliver services to each other with minimal state involvement?

• Open source reform: how do we engage the community, business and VCS in a different conversation about a new social contract?

• Preventative tariffs: can we open them up to councils and social enterprises?

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In conclusion…

• Everyone’s looking for someone to copy, but it’s not clear there are any ready-made answers

• Progress probably means placing some big bets on new approaches to service delivery

• New processes for internal innovation and sharing new practice are very badly needed.

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