Another Classical Theories Recap…

1. Scientific (Talyor) “One Best Way”

2. Administrative Principles (Fayol and Follet) 14 principles, 4 “ing’s”, group co-operation

3. Bureaucratic (Weber) The “Machine”

4. Behavioural Approach Hawthorne Effect (Mayo) Hierarchy of Needs (Maslow)

Behavioural Theory #3

Douglas McGregor wrote The Human Side of Enterprise, a book that focused on:

Theory X and Theory Y

Theory X and Y

Theory X managers assume that workers:Dislike workLack ambitionAre irresponsibleResist changePrefer to be led

Theory Y managers assume that workers are:Willing to workCapable of self controlWilling to accept

responsibilityImaginative and creativeCapable of self-direction

Clever Hans

Theory X and Y

Self-fulfilling Prophecy: People act according to the expectations that are applied to them.

Conclusion: Managers should adopt Theory Y in order to draw the best

from their employees