Anonymity, Civility & the Library Julie Strange, MLIS Statewide Coordinator, Maryland AskUsNow! Best...
-
Upload
anthony-grady -
Category
Documents
-
view
216 -
download
0
Transcript of Anonymity, Civility & the Library Julie Strange, MLIS Statewide Coordinator, Maryland AskUsNow! Best...
![Page 1: Anonymity, Civility & the Library Julie Strange, MLIS Statewide Coordinator, Maryland AskUsNow! Best Practices in Virtual Reference Webinar, OCLC June.](https://reader035.fdocuments.in/reader035/viewer/2022081602/5514e893550346b0478b5aea/html5/thumbnails/1.jpg)
![Page 2: Anonymity, Civility & the Library Julie Strange, MLIS Statewide Coordinator, Maryland AskUsNow! Best Practices in Virtual Reference Webinar, OCLC June.](https://reader035.fdocuments.in/reader035/viewer/2022081602/5514e893550346b0478b5aea/html5/thumbnails/2.jpg)
Anonymity, Civility & the Library
Julie Strange, MLISStatewide Coordinator, Maryland AskUsNow!
Best Practices in Virtual Reference Webinar, OCLCJune 14, 2012
![Page 3: Anonymity, Civility & the Library Julie Strange, MLIS Statewide Coordinator, Maryland AskUsNow! Best Practices in Virtual Reference Webinar, OCLC June.](https://reader035.fdocuments.in/reader035/viewer/2022081602/5514e893550346b0478b5aea/html5/thumbnails/3.jpg)
Show of hands...
![Page 4: Anonymity, Civility & the Library Julie Strange, MLIS Statewide Coordinator, Maryland AskUsNow! Best Practices in Virtual Reference Webinar, OCLC June.](https://reader035.fdocuments.in/reader035/viewer/2022081602/5514e893550346b0478b5aea/html5/thumbnails/4.jpg)
![Page 5: Anonymity, Civility & the Library Julie Strange, MLIS Statewide Coordinator, Maryland AskUsNow! Best Practices in Virtual Reference Webinar, OCLC June.](https://reader035.fdocuments.in/reader035/viewer/2022081602/5514e893550346b0478b5aea/html5/thumbnails/5.jpg)
There’s no “me, me, me” in community.
![Page 6: Anonymity, Civility & the Library Julie Strange, MLIS Statewide Coordinator, Maryland AskUsNow! Best Practices in Virtual Reference Webinar, OCLC June.](https://reader035.fdocuments.in/reader035/viewer/2022081602/5514e893550346b0478b5aea/html5/thumbnails/6.jpg)
Changes in Dispositional Empathy Over Time in American College Students. O’Brien, Hsing, &
Konrath. 2010
40%less empathetic
![Page 7: Anonymity, Civility & the Library Julie Strange, MLIS Statewide Coordinator, Maryland AskUsNow! Best Practices in Virtual Reference Webinar, OCLC June.](https://reader035.fdocuments.in/reader035/viewer/2022081602/5514e893550346b0478b5aea/html5/thumbnails/7.jpg)
![Page 8: Anonymity, Civility & the Library Julie Strange, MLIS Statewide Coordinator, Maryland AskUsNow! Best Practices in Virtual Reference Webinar, OCLC June.](https://reader035.fdocuments.in/reader035/viewer/2022081602/5514e893550346b0478b5aea/html5/thumbnails/8.jpg)
our technology changes the way we think
![Page 9: Anonymity, Civility & the Library Julie Strange, MLIS Statewide Coordinator, Maryland AskUsNow! Best Practices in Virtual Reference Webinar, OCLC June.](https://reader035.fdocuments.in/reader035/viewer/2022081602/5514e893550346b0478b5aea/html5/thumbnails/9.jpg)
a break from their “real lives.”
![Page 10: Anonymity, Civility & the Library Julie Strange, MLIS Statewide Coordinator, Maryland AskUsNow! Best Practices in Virtual Reference Webinar, OCLC June.](https://reader035.fdocuments.in/reader035/viewer/2022081602/5514e893550346b0478b5aea/html5/thumbnails/10.jpg)
![Page 11: Anonymity, Civility & the Library Julie Strange, MLIS Statewide Coordinator, Maryland AskUsNow! Best Practices in Virtual Reference Webinar, OCLC June.](https://reader035.fdocuments.in/reader035/viewer/2022081602/5514e893550346b0478b5aea/html5/thumbnails/11.jpg)
![Page 12: Anonymity, Civility & the Library Julie Strange, MLIS Statewide Coordinator, Maryland AskUsNow! Best Practices in Virtual Reference Webinar, OCLC June.](https://reader035.fdocuments.in/reader035/viewer/2022081602/5514e893550346b0478b5aea/html5/thumbnails/12.jpg)
Depersonalization.
![Page 13: Anonymity, Civility & the Library Julie Strange, MLIS Statewide Coordinator, Maryland AskUsNow! Best Practices in Virtual Reference Webinar, OCLC June.](https://reader035.fdocuments.in/reader035/viewer/2022081602/5514e893550346b0478b5aea/html5/thumbnails/13.jpg)
“unrealistic expectations & lack
of civility.”
![Page 14: Anonymity, Civility & the Library Julie Strange, MLIS Statewide Coordinator, Maryland AskUsNow! Best Practices in Virtual Reference Webinar, OCLC June.](https://reader035.fdocuments.in/reader035/viewer/2022081602/5514e893550346b0478b5aea/html5/thumbnails/14.jpg)
![Page 15: Anonymity, Civility & the Library Julie Strange, MLIS Statewide Coordinator, Maryland AskUsNow! Best Practices in Virtual Reference Webinar, OCLC June.](https://reader035.fdocuments.in/reader035/viewer/2022081602/5514e893550346b0478b5aea/html5/thumbnails/15.jpg)
“greater accountability & a safer and more trusted environment”
![Page 16: Anonymity, Civility & the Library Julie Strange, MLIS Statewide Coordinator, Maryland AskUsNow! Best Practices in Virtual Reference Webinar, OCLC June.](https://reader035.fdocuments.in/reader035/viewer/2022081602/5514e893550346b0478b5aea/html5/thumbnails/16.jpg)
![Page 17: Anonymity, Civility & the Library Julie Strange, MLIS Statewide Coordinator, Maryland AskUsNow! Best Practices in Virtual Reference Webinar, OCLC June.](https://reader035.fdocuments.in/reader035/viewer/2022081602/5514e893550346b0478b5aea/html5/thumbnails/17.jpg)
![Page 18: Anonymity, Civility & the Library Julie Strange, MLIS Statewide Coordinator, Maryland AskUsNow! Best Practices in Virtual Reference Webinar, OCLC June.](https://reader035.fdocuments.in/reader035/viewer/2022081602/5514e893550346b0478b5aea/html5/thumbnails/18.jpg)
![Page 19: Anonymity, Civility & the Library Julie Strange, MLIS Statewide Coordinator, Maryland AskUsNow! Best Practices in Virtual Reference Webinar, OCLC June.](https://reader035.fdocuments.in/reader035/viewer/2022081602/5514e893550346b0478b5aea/html5/thumbnails/19.jpg)
![Page 20: Anonymity, Civility & the Library Julie Strange, MLIS Statewide Coordinator, Maryland AskUsNow! Best Practices in Virtual Reference Webinar, OCLC June.](https://reader035.fdocuments.in/reader035/viewer/2022081602/5514e893550346b0478b5aea/html5/thumbnails/20.jpg)
![Page 21: Anonymity, Civility & the Library Julie Strange, MLIS Statewide Coordinator, Maryland AskUsNow! Best Practices in Virtual Reference Webinar, OCLC June.](https://reader035.fdocuments.in/reader035/viewer/2022081602/5514e893550346b0478b5aea/html5/thumbnails/21.jpg)
![Page 22: Anonymity, Civility & the Library Julie Strange, MLIS Statewide Coordinator, Maryland AskUsNow! Best Practices in Virtual Reference Webinar, OCLC June.](https://reader035.fdocuments.in/reader035/viewer/2022081602/5514e893550346b0478b5aea/html5/thumbnails/22.jpg)
![Page 23: Anonymity, Civility & the Library Julie Strange, MLIS Statewide Coordinator, Maryland AskUsNow! Best Practices in Virtual Reference Webinar, OCLC June.](https://reader035.fdocuments.in/reader035/viewer/2022081602/5514e893550346b0478b5aea/html5/thumbnails/23.jpg)
“The real risk to the world is if information technology pivots to a completely authentic identity for everyone.”
![Page 24: Anonymity, Civility & the Library Julie Strange, MLIS Statewide Coordinator, Maryland AskUsNow! Best Practices in Virtual Reference Webinar, OCLC June.](https://reader035.fdocuments.in/reader035/viewer/2022081602/5514e893550346b0478b5aea/html5/thumbnails/24.jpg)
There is value in anonymity.
![Page 25: Anonymity, Civility & the Library Julie Strange, MLIS Statewide Coordinator, Maryland AskUsNow! Best Practices in Virtual Reference Webinar, OCLC June.](https://reader035.fdocuments.in/reader035/viewer/2022081602/5514e893550346b0478b5aea/html5/thumbnails/25.jpg)
how do people have babes?
Patron: how do people have babesLibrary: hello anonymousPatron: how do people have kidsLibrary: Just what people are you referring to? Please be more specific.Patron: do you know how they have kids?Library: please be more specific. goats have kids.Patron: i am talking about a person, a woman and a man. how do they get a babyLibrary: How old are you?
![Page 26: Anonymity, Civility & the Library Julie Strange, MLIS Statewide Coordinator, Maryland AskUsNow! Best Practices in Virtual Reference Webinar, OCLC June.](https://reader035.fdocuments.in/reader035/viewer/2022081602/5514e893550346b0478b5aea/html5/thumbnails/26.jpg)
WHHHHEEEEEEEEEE!!!!!!!
![Page 27: Anonymity, Civility & the Library Julie Strange, MLIS Statewide Coordinator, Maryland AskUsNow! Best Practices in Virtual Reference Webinar, OCLC June.](https://reader035.fdocuments.in/reader035/viewer/2022081602/5514e893550346b0478b5aea/html5/thumbnails/27.jpg)
![Page 28: Anonymity, Civility & the Library Julie Strange, MLIS Statewide Coordinator, Maryland AskUsNow! Best Practices in Virtual Reference Webinar, OCLC June.](https://reader035.fdocuments.in/reader035/viewer/2022081602/5514e893550346b0478b5aea/html5/thumbnails/28.jpg)
teenagers are jerks.Library: Hi there, how
Patron: iiijjejeeeeeeeeeeeeeeeeeee jjjjjiiiiiiiiiiiiiiiiiiiiiiii Library: OK. Let me know when you have a question.Patron: what are four reasons the us entered world war II?Library: Good question, let me see if I can find some helpfulPatron: are you a girl? Library: Patron: show me your boobs!!!!!!!!!!!! Library:Patron: **** you, you're a ***** this is ****** !
Patron has left chat session.
![Page 29: Anonymity, Civility & the Library Julie Strange, MLIS Statewide Coordinator, Maryland AskUsNow! Best Practices in Virtual Reference Webinar, OCLC June.](https://reader035.fdocuments.in/reader035/viewer/2022081602/5514e893550346b0478b5aea/html5/thumbnails/29.jpg)
dude, where’s my brain?
They have slower access to the frontal lobe (the “CEO of our brains"); decision making skills and impulse control are affected.
![Page 30: Anonymity, Civility & the Library Julie Strange, MLIS Statewide Coordinator, Maryland AskUsNow! Best Practices in Virtual Reference Webinar, OCLC June.](https://reader035.fdocuments.in/reader035/viewer/2022081602/5514e893550346b0478b5aea/html5/thumbnails/30.jpg)
this slide intentionally left blank
![Page 31: Anonymity, Civility & the Library Julie Strange, MLIS Statewide Coordinator, Maryland AskUsNow! Best Practices in Virtual Reference Webinar, OCLC June.](https://reader035.fdocuments.in/reader035/viewer/2022081602/5514e893550346b0478b5aea/html5/thumbnails/31.jpg)
![Page 32: Anonymity, Civility & the Library Julie Strange, MLIS Statewide Coordinator, Maryland AskUsNow! Best Practices in Virtual Reference Webinar, OCLC June.](https://reader035.fdocuments.in/reader035/viewer/2022081602/5514e893550346b0478b5aea/html5/thumbnails/32.jpg)
Are you a ninja?
Library: Hi there!Patron: are u a ninja Library: I could beLibrary: Do you think I'd tell you if I were, though?Patron: well id hope so Patron: im an invisible ninja Library: Do you want some ninja books?Patron: are u authorized to talk about this stuff
![Page 33: Anonymity, Civility & the Library Julie Strange, MLIS Statewide Coordinator, Maryland AskUsNow! Best Practices in Virtual Reference Webinar, OCLC June.](https://reader035.fdocuments.in/reader035/viewer/2022081602/5514e893550346b0478b5aea/html5/thumbnails/33.jpg)
Yes, you’re a ninja.
Library: Naruto is good for ninja reading
Patron: ok a serious moment what questions could u ask science teachers about incorporating geothermal energy into their lesson plans?
![Page 34: Anonymity, Civility & the Library Julie Strange, MLIS Statewide Coordinator, Maryland AskUsNow! Best Practices in Virtual Reference Webinar, OCLC June.](https://reader035.fdocuments.in/reader035/viewer/2022081602/5514e893550346b0478b5aea/html5/thumbnails/34.jpg)
Be human. (and speak like one)
Set expectations.
Don’t judge the words you see.
Ask for clarification. Often.
Explain why you’re asking.
Use your name. (and theirs!)
Involve them in your process.
Call people on bad behavior. (& give them a second chance)
![Page 35: Anonymity, Civility & the Library Julie Strange, MLIS Statewide Coordinator, Maryland AskUsNow! Best Practices in Virtual Reference Webinar, OCLC June.](https://reader035.fdocuments.in/reader035/viewer/2022081602/5514e893550346b0478b5aea/html5/thumbnails/35.jpg)
Be human. (and speak like one)
Set expectations.
Don’t judge the words you see.
Ask for clarification. Often.
Explain why you’re asking.
Involve them in your process.
Call people on bad behavior. (& give them a second chance)
Give clear, easy to follow instructions
Refocus when needed
Keep them updated on what you’re doing
Be honest
![Page 36: Anonymity, Civility & the Library Julie Strange, MLIS Statewide Coordinator, Maryland AskUsNow! Best Practices in Virtual Reference Webinar, OCLC June.](https://reader035.fdocuments.in/reader035/viewer/2022081602/5514e893550346b0478b5aea/html5/thumbnails/36.jpg)
Be human. (and speak like one)
Set expectations.
Don’t judge the words you see.
Ask for clarification. Often.
Explain why you’re asking.
Involve them in your process.
Call people on bad behavior. (& give them a second chance)
Be Positive & Engaged
Acknowledge impatience
Ask for cooperation
Don’t be afraid to repeat yourself