#annualconf13

Hilton Hotel, Cardiff • 21/22 November 2013

ANNUALHOUSING CONFERENCE

#annualconf13

Foreword For the last few years, when we’ve been planning programmes for the Annual Housing Conference, we’ve been anticipating the impact and preparing ourselves for the austerity measures, cuts to public services and changes to welfare reform. We’re now starting to see the impact of these measures. However, this conference is not focusing on what’s being done to us, but more importantly focusing on what we can and are doing for ourselves, our sector, our tenants and communities.

Never has there been a more important time to re-

affirm existing relationships such as those with

Welsh Government and local government, but also

to seek new relationships and find new approaches.

During these two days we will be challenging

ourselves as well as our partners to collaborate to

increase the supply of homes, create new integrated

care models, overcome digital exclusion, create

local jobs and to be the sector that leads the way in

delivering sustainable services. Join the debate to

show that we are seeking to ‘think differently and

do differently’.

Sioned Hughes

Director of Policy and Regeneration

ANNUALHOUSING CONFERENCE

DAY ONE Thursday 21 November 8.45am Conference registration,

refreshments, networking and exhibition viewing

9.30 Conference Welcome Amanda Davies, Chief Executive of the

Seren Group and Conference Chair @serengroup

9.45 Carl Sargeant AM, Minister for Housing and Regeneration

@WG_HouseRegen

10.15 A Welsh Local Government Perspective

Steve Thomas, Chief Executive, Welsh Local Government Association @WelshLGA

Steve gives his take on the spending cuts and the impact on public services, how local government can and is responding, and the vision for future collaboration with RSLs.

11.00 How the rent regime and affordable rents are impacting on business

Tony Stacey, Chief Executive, South Yorkshire Housing Association and Chair of PlaceShapers Group

@TonyStacey Tony Stacey was voted in the top 20

for the ’50 Power Players in Housing’ 2012. At the helm of SYHA since 1995, Tony plays a key role in representing community-based housing associations on the national stage in his role as chair of the PlaceShapers Group. His is, according to one of those who voted for him, ‘an influential and distinctive’ voice. Tony will share his thoughts and experiences on how the rent regime and affordable rents are impacting SYHA and their plans for the future to safeguard this business and tenants.

11.30 Refreshments, Exhibition Viewing and Networking

#annualconf13

12.00 Workshop Sessions

1 Regulation and Governance CastleCarol Kay and Peter Griffiths, Senior Regulation Managers, Welsh Government @1PeterGriffiths

Learn about the way in which the implementation of the Regulatory Framework will be improved i.e. a risk based approach to future regulatory assessments and financial viability judgements; sector risks; relationship management/regulatory engagement and co-regulation; self-assessments and delivery outcomes/demonstration points.

2 Building Enterprise – Prioritising social enterprise to support community regeneration Bute (limited space available)Anthony Hearn, Building Enterprise @AdeiladuMenter

Building Enterprise is aiming to maximise the regeneration benefit from an annual Welsh RSL spend of almost £500m by supporting the development of social enterprise models for the sector.

3 Digital Inclusion - Landlord Digital Projects VictoriaMerthyr Valleys Homes and CHC @MerthyrVH

With the upcoming introduction of Universal Credit and the increasing benefits of using the Internet, ‘digital inclusion’ is high up on the social housing agenda. Affordable access is a key barrier to digital inclusion which Merthyr Valleys Homes is looking to overcome on its Gellideg estate through the ‘Digital Merthyr’ pilot project. Based on a model used in Catalonia, Merthyr Valleys Homes will prototype the design, installation and development of their own community-led network – moving from LAN, to WAN then WWW enabled, with a view to scaling to more than 4,000 homes. This session will explore the experiences encountered during the pilot project and the potential of the model to be replicated throughout Wales.

4 Managing your reputation in a crisis FriaryMagnus Carter, Consultant @MagnusCarter1

Magnus is a crisis communications consultant. This session looks at how and why a crisis can damage reputation and how crucial this can be to an organisation’s future. The session will suggest ways of identifying and managing risk issues to avoid crisis, and how to harness the power of media and social media to turn danger into opportunity. There will be specific and clear advice about what to do and say when things go wrong. The session will draw on several recent and historic case studies.

Get involved with the conversation on Twitter by tweeting about our speakers, asking questions and generating discussions!

“”#annualconf13

13.00pm Lunch

14.00 Homelessness Solutions – Partnership working

Anne Delaney and Simon Inkson

Anne and Simon discuss the recently completed research on the role of housing associations in supporting Local Authorities in the delivery of their Homelessness function, and the opportunity for greater collaboration in light of the provisions contained within the Housing Bill.

14.30 Poverty, Welfare and Exclusion Sian Williams, Toynbee Hall @SianWilliams41

Sian’s session will focus on anti poverty, welfare reform and impacts on tenants and associations.

15.00 Refreshments, Exhibition Viewing and Networking

15.30 Moneyline Update Diane Burridge, CEO of Moneyline @moneylineloans

Following on from her main session, Diane Burridge (Moneyline) will be available for an informal question and answer session in the Bute Room.

15.50 Comfort break

#annualconf13

16.00 Sub Plenary Sessions

1 Dealing with complaints VictoriaPeter Tyndall, Ombudsman for Wales

What do Welsh housing associations need to consider when responding to complaints? What are the common pitfalls to avoid and what lessons can be learnt?

2 Meeting Future Housing Needs FriaryMichael Jones, Researcher, Cambridge Centre for Housing and Planning Research

How are benefit, rent and grant changes impacting (or may impact) on the housing sector? What should RSLs be doing in the future to meet housing need and how are the changes in the benefits systems going to influence the housing preferences of individuals?

3 Integration of Health, Housing and Social Care CastleHelen Birtwhistle, Director, Welsh NHS Confederation @WelshConfed

Helen will explore the importance of why health, housing and support should work together to face the challenges ahead.

17.00 Close of day one

17.15 CHC’s Annual General Meeting Castle

Drinks Reception – Beaujolais to Bordeaux Sponsored by Morgan Cole

20.00 Conference Dinner Dinner sponsored by Hugh James Solicitors,

and wine sponsored by Moneyline @HughJamesLegal @moneylineloans

Conference Dinner speaker Simon Willis, Chief Executive, The Young Foundation @the_young_fdn

After dinner, the winner of the Capturing Creativity Award 2013 will be announced by John Chown

DAY TWO Friday 22 November 9:30 Kevin Green, Entrepreneur @kevingreenwales

Kevin is a self-made multi-millionaire and social entrepreneur. He is one of the UK’s largest residential property landlords and a multi-business owner. The 49-year-old dyslexic, who featured on Channel 4’s Secret Millionaire, was homeless in 1984. Today his property portfolio runs into the hundreds. He has a wealth of experience in the property investment world and heads a number of successful companies and other non-property related businesses. Kevin will share the work he has done with Shelter, the Wallich and credit unions. Are there lessons that RSLs can learn from private sector landlords, and what have private sector landlords learnt from RSLs?

10.15 Imagination, Innovation, Commitment – Social Housing Finance • The Bellerophon Model – hot houses for

no grant! Andrew Lycett, RCT Homes @AndrewLycett

• The Welsh Housing Bond – Brian Pickett, Welsh Government @WelshGovernment

• Ely Mill – David Ward, Chief Executive, Ely Mill

The session will outline the projects and what is different about each funding model. More importantly, the session will address lessons learnt, what could have been done differently and the opportunities moving forward.

11:15 Refreshments, Networking and Exhibition Viewing

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11:45 Sub Plenary Sessions

1Domestic Abuse VictoriaGudrun Burnet, Community Safety Team Leader, Peabody @GudrunBurnet @PeabodyLDNGudrun Burnet, Community Safety Team Leader for Peabody, explains why Peabody lead the field in the way they deal with domestic abuse.

2Viable and Vibrant places FriaryProfessor Dave Adamson, Chief Executive, CREW Regeneration Wales @ProfDaveAdamson @CREWRegenWalesLaunched in March 2013, the Welsh Government’s regeneration framework (Vibrant and Viable Places) vision is that everyone in Wales ‘should live in well-connected vibrant, viable and sustainable communities with a strong local economy and good quality of life’. Dave will explore the contribution housing can make to the success of the framework.

3Housing at the heart of health & care CastleRuth Marks, reach @reachruthmarksThe benefit of collaboration between health, housing and the social care sector is increasingly being encouraged to deliver services centred on the individual. There are social and economic benefits of greater investment in housing and support services, and it is vital that housing is seen as an integral part of the health and care jigsaw in Wales. The views collected from this interactive session will inform the development of a new Housing, Health and Care network co-ordinated by CHC.

Fringe Session run by Shelter Cymru Bute Janet Loudon, Head of Operations and Rhiannon Price, Senior Solicitor, Shelter Cymru @Shelter_CymruShelter Cymru provide independent advice services and projects across Wales, working in partnership with many RSLs across a range of activities. This session will offer an opportunity to understand and discuss the work of our housing services and how relationships can be improved to serve the best interests of our mutual users, while still recognising the distinct roles of RSLs and independent housing advice.

12.45 Nick Bennett, CHC Group Chief Executive and Tim Blanch, Chief Executive of Coastal Housing and Chair of CHC @Nick_Bennett1 @CoastalHousing

This session will provide a reflection on the instrumental issues coming out from the two days of discussion and debate. The session will also signpost what CHC will be doing to support the sector to continue to meet the challenges of the coming years.

13.15 Conference Close

13.20 Lunch and Depart

Hilton Hotel, Cardiff • 21/22 November 2013

Castle SuiteFriary Suite

Restaurant

Bar AreaArdal y Bar

BallroomYstafell Ddaw

ns

BwytyLift

Lift

Refreshments

Registration

1 2

4

57

89

10

11

6

3

Key:1.

Morgan Cole

2. Lovell

3. Central Consultancy &

Training4.

Unity Trust Bank 5.

HouseMark

6. W

arm W

ales7.

TradeRisks8.

Excellence IT9.

TSW Training &

Construction Skills Training

10. Premier Guarantee

11. Savills

Inside the m

ain conference room:

Hire a Hero

Your Benefits are Changing

Leasehold Advisory Service (LEASE)

Building Enterprise

ANNUALHOUSING CONFERENCE