Patron: Her Majesty The Queen. Founded 1841. Registered Charity No. 1081949.A company limited by guarantee registered in England No. 3973353

Together with Deaf people; creating a better futureANNUAL REVIEW 2015

Royal Association for Deaf people

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WelcomeWelcome to our annual review. The Royal Association for Deaf people was founded in 1841 which makes us almost 175 years old. We have already started preparations for our birthday celebrations in 2016. We consider this is a really important milestone for our charity.

Being Deaf can be extremely isolating; being unable to communicate in your first language can be frustrating. Our work supports Deaf people to access a wide range of services in their first language. We also work with mainstream providers to help them to understand the cultural and linguistic needs of Deaf people and to become more accessible.

The Royal Association for Deaf people is a service delivery organisation. We support Deaf people of all ages and their families. We work together with Deaf people to create a better future.

The current economic climate is challenging for charities; we have to work hard to keep the contracts we have and to win new ones. The competition in the charity sector is tough; we’re working to achieve a wide variety of quality standards to help us to stand out in the contracting process.

All of our teams have worked hard to deliver our services this year with some fantastic results. Everyone plays their part to deliver our business objectives from front line workers to back office staff; each playing a vital role towards the smooth running of the organisation. We are also very grateful to our dedicated and committed board of trustees and to the volunteers who help to support our services.

The remainder of our annual review will provide you with clear examples of the services we have delivered this year, the impact they have had and how our services are valued by Deaf people.

Toby BurtonChair of Trustees

Dr Jan SheldonChief Executive

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Our VisionTogether with Deaf people; creating a better future

Our MissionWe promote equality for Deaf people through the provision of accessible services

Our Values

We: » Take the time to understand what matters to Deaf people

» Respect Deaf language, identity, community, heritage, and diversity

» Develop services and partnerships that Deaf people need

» Acknowledge the contributions our staff and volunteers make

» Always deliver on our promises

» Promote continuous improvement in all we do

» Communicate clearly

» Are honest with ourselves and our stakeholders

Our objective » Provide information, advice and

guidance services to Deaf people in British Sign Language (BSL) on topics such as welfare benefits, housing, employment, debt, tax, dispute resolution

“A Deaf customer didn’t have a prebooked appointment but RAD’s

advisor went out of their way to get involved and

support them.”

Eanna BellCustomer Services Team Manager

London Borough of Camden

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Information, Advice and Guidance(IAG)

Money Advisor, Desmond Masterson providing advice at RAD’s User Event4

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Case Study : Understanding mortgagesJames* is Deaf and lives with his wife, both are retired. Several years ago, they purchased a house that they were renting from their private landlord.

The couple had a face-to-face appointment with a mortgage broker when they purchased the property. The broker recommended an ‘interest-only’ mortgage.

At the time of that appointment, the mortgage broker claimed that he was able to communicate in sign language. However, the information about an interest-only mortgage including the potential consequences and measures to address this were not provided in an accessible format to James. At that time, James was not aware about his rights such as requesting a BSL interpreter.

James approached our IAG service recently for support in better understanding his mortgage. The advisor, who is Deaf herself, communicated directly with James in his first language (BSL). She discovered that James’ mortgage repayments had not reduced the capital and he had no savings/investments. The advisor thought it essential for James to meet with RAD’s money advisor (also a Deaf sign language user).

During the appointment, James was unable to recall any details of his initial meeting (with the broker) but he assumed that the mortgage payments he had made would have reduced the capital.

The money advisor explained the difference between an interest-only and a repayment mortgage. As the information was provided in BSL, James finally understood this and realised that he should have chosen the repayment mortgage in the first instance (if in fact that had been offered to him).

Following the appointment, a complaint procedure was invoked. As Gary was unable to locate the mortgage broker, a complaint was lodged directly to the provider but an unsatisfactory response was received. The complaint was escalated to the Financial Ombudsman Service who instructed the mortgage advisor to provide compensation. RAD Is continuing to support James.

*name has been changed

What we have achieved » Delivered 338 face-to-face advice sessions

» Secured funding to deliver advice in the London Borough of Camden

» Secured funding to continue our countywide advice service in Essex

» Secured funding from UK Power Networks to improve accessibility and provide information and advice to Deaf people about UKPN’s role, its services (including the Priority Service Register) and how to cope in the event of a power cut

» Passed the desktop assessment stage of the Advice Quality Standard (AQS)

» Reached an agreement with HMRC to deliver tax advice to Deaf people nationally via webcam

» Continued to develop partnerships with other specialist providers in order to extend our geographical reach and improve our service portfolio

» Supported Essex County Council with the redesign of the sensory pathway in the county

Delivered 120 money advice sessions(funded by The Money Advice Service)

Advocacy

Our objective » To take action to help Deaf people

secure their rights, represent their interests and obtain the services they need

Mary

“My daughter had an advocate to ensure her own choices were made and not influenced by

others working with her, this was a great help”.

9Advocacy Services Manager, Susan Marsh meeting with client8

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What we have achieved » Secured Essex Community Foundation funding to provide accessible

health information via workshops in Essex. Topics have included Multiple Sclerosis, End of Life and Cancer. These sessions have been well attended, with up to 20 people per session

» Secured a contract in Plymouth to deliver advocacy in partnership with SEAP and other local providers. We recruited a part time advocate (based in Plymouth) to support this new work

» Reached an agreement with SEAP to jointly conduct research and engagement in the South West specifically concerning advocacy for Deaf people

» Commenced recruitment of our first advocate in Bristol as part of our SEAP partnership

» Joined Older People’s Advocacy Alliance (OPAAL) – the only national UK membership based organisation supporting, promoting and developing the provision of independent advocacy services for older people

» Commenced delivery of a new advocacy strand following the introduction of the Care Act in 2014. Care Act advocacy is now a statutory requirement and we are working to develop this service in order to ensure Deaf people receive the care they want and deserve

» Awarded status as a Hate Incident Reporting Centre. Deaf people living in Essex can now report hate crime in sign language to RAD. Staff received specialist training in crime reporting to ensure the very best support, advice and outcome can be achieved

Case Study : Preparing a Care PlanWe were contacted by a social worker asking for help with a mother and her profoundly Deaf daughter (aged over 18); who has a learning disability. The mother is the main carer for her daughter and has recently been suffering from ill health herself; as a result she had become increasingly worried about her daughter’s future.

The social worker’s role was to prepare a care plan for the daughter, hence her approaching RAD for support. The advocate’s role was to ensure that the daughter’s voice was heard and that she achieved a care package going forward that met her needs.

The daughter was clearly interested in an independent-living flat and the advocate supported her to express this view.

An arrangement was made for the daughter to visit a flat. The advocate supported the daughter to make an application for the flat and subsequently prepare for her relocation. The advocate continues to work with the daughter to ensure she receives the necessary support in order for her to live independently in the community.

Supported 88 advocacy casessuch as; safeguarding, health complaints, helping clients to achieve the care package they want, securing appropriate housing and discrimination cases

Our objectives » Deliver fun and inclusive activities

that provide social opportunities for children and families

» Enable deaf children to access mainstream activities through the provision of communication support and awareness training

» Provide information, advice and advocacy to children and parents

» Support the development of effective communication within families

Children and Families

Kirsty**name has been changed

“RAD’s Children and Families team is

amazing because they organize various activities events for deaf children at Essex and my children are

inspired to learn new skills and meet new deaf friends using BSL”

13Children enjoying an activity day12

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What we have achieved » Successfully achieved all contracted targets for the year across our

services

» Continued to engage with children and young people in Suffolk as funding was continued for a further year

» Held 74 events, activities and workshops for children, families and young people – a total of 4631 hours including a five day sailing residential where young people learned valuable life skills and the importance of team work

» Supported 31 children aged 14 to 16, (175 hours in total) under our Intergr8 project; providing valuable advice, support and coaching to those who are at risk of becoming excluded from school

» Developed a new befriending service model in order to support children and young people in their day to day lives as well as through significant life challenges. The service will provide role models to children and young people as well as improved social opportunities and friendships

Case Study : Family Sign ClassesThe first time we met Joseph* (aged 11) was at one of our events; Action Park. The family had explained to us prior to attending that Joseph was very nervous as he didn’t know anyone and had limited sign language (his parents are hearing so he had not learned any sign language).

On the day, Joseph didn’t want to do any of the activities alone; he was shy and didn’t want to mix with the other children. Joseph joined in some of the activities with his dad.

After the event, our Children’s Link Worker explained to Joseph’s parents that RAD could offer family-sign classes in their home to enhance communication within the family and improve Joseph’s confidence in engaging with other Deaf children. Joseph’s parents were delighted with this and agreed to meet with our family sign worker.

We visited the family’s home to begin a course of 10 sessions. Joseph and his family were enthusiastic and picked up the signing quickly; Joseph’s confidence began to grow as the sessions progressed. Joseph was keen to learn new signs and at the last class he signed along to a song brilliantly.

When the family sign course was complete, Joseph continued to attend our events. As time passed, he became more involved. He looks a lot happier now, more confident and is able to communicate with other Deaf children in sign language. He is making new friends and enjoying new experiences with other Deaf children.

*name has been changedSupported223 childrenthrough a variety of fun, challenging, social activities; building confidence, social networks and skills

Youth and Transition

Our objective » Provide fun and focussed activities,

informative workshops and IAG to young people; improving life skills, providing social opportunities/friendships and support through transition into adulthood

A residential sailing trip, one of the many confidence building activities run by the Youth and Transition team16

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What we have achieved » 99 young deaf people accessed our specialist young person/transition

services such as IAG, Youth Hub and Talent Match

» Continued to support young deaf people through our Talent Match project with the Can-Do partnership; providing one-to-one support, mentoring, skills development and employability support

» Secured funding from a trust fund to pilot an IAG service for young deaf people in London

» Received four referrals to our new befriending service in London

» Secured continuation funding from Essex and Suffolk County Councils to provide short breaks for young deaf people

Case Study : Talent MatchDave* joined our transition project, Talent Match London, after finishing university and gaining a degree in interior design.

Dave came to RAD as he struggled to find employment in this sector, had limited work experience and wanted advice on searching for a job.

Working with a RAD Specialist Employment Advisor, Dave secured a work placement. Dave also attended a selection of accessible workshops including: ‘10 Important Interview Skills’, ‘How to Effectively Job Search’. He also took part in a training session with Marks and Spencer.

Dave has applied for several jobs and has been shortlisted for interviews. So far he hasn’t secured a permanent position but he is motivated to continue his search and feels more equipped to do this independently. He has a positive attitude and recognises that each interview is a forward step towards gaining employment.

To support Dave’s journey, we encouraged him to become a member of the London Youth board and he attends regular meetings. He enjoys this role very much as it is his opportunity to have his voice heard representing young deaf people in London. Dave has now applied to university for a second year placement studying architecture should employment not be found.

*name has been changed“All the teaching staff have come to

me and said they have each noticed the change

and development of all the students. We cannot believe the change they have made

with the support from RAD.”

Deputy HeadBlanche Neville School London

Delivered 49 sessions (147 hours)at the London Youth Hub in Spitalfields

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Employment and Skills

Our objectives » Deliver employability services to

Deaf people through one-to-one support, workshops, job clubs and bespoke training

» Assist Deaf people to identify and secure suitable and sustainable employment

» Work with employers to improve their understanding of the unique needs of Deaf people, which will improve job opportunities and help clients to sustain employment

RAD exhibited at Skills for London, London’s biggest jobs and careers event for young people20

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What we have achieved » Secured funding to deliver employment support to people living in

North London under the Department of Work and Pension’s Flexible Support Fund

» Secured Big Lottery Reaching Communities funding to continue RAD’s Deaf Achieve project - improving independence, wellbeing, skills and employability of Deaf people in Suffolk, Essex and London aged 18 to 65

» Commenced a new service in Hackney, delivering employability workshops to Deaf people aged over 18

» Set up a job club in London in partnership with Remploy

» 50 job interviews were attended by clients receiving RAD’s employment support

» 489 job applications submitted by Deaf people attending RAD job clubs and receiving other employability support

» 27 Deaf people secured employment (including volunteering and work placements)

» Promoted our services at various events including Skills for London, London’s biggest jobs and careers event for young people

Case Study : Craig’s Story When Craig* was first introduced to RAD’s Remploy Job Club, he was very low and displayed a negative attitude to the system and his life. Lacking in confidence, profoundly Deaf and very far removed from the job market, we created a plan to support him.

When we started to work with Craig he became very aggressive, particularly when the employment advisor explained that his benefits would stop if he did not actively engage with the programme to seek employment. He constantly complained and made excuses to avoid finding work and when he arrived at the sessions he would get angry and vent his frustrations.

We explained our role and the why he needed to engage repeatedly. Eventually, as he began to gain trust, he became calmer and more focused and spent time analysing his current skills in order to think about the type of work he might enjoy. He learned how to use the computer, after we created a deaf friendly manual, and now understands the basics. He has a much more positive outlook on life and work.

Peter with Employment Support Advisor,

Molly Canavan

Case Study : Peter’s Story*“At first I wasn’t very sure of RAD but then I met Molly, one of my advisors, and now I attend pretty much all the time and sometimes for a full day.

I feel a lot more able to look for jobs and feel independent, I always ask for help with phone calls so that I can apply for jobs. RAD supported me to find a two week work placement at Magnet. I am doing really well. I’m happy because this could become a job if it all goes well!

I also joined the RAD Talent Match London project for extra support and to learn new skills. I also look forward to making new friends at the workshops.”

*Names have been changed

“I can honestly say that you and your

team have delivered or gone above and beyond on all

the services you offered to us…

It has taught us a lot about supporting our Deaf clients which we will take with us

to help others in the future.”

Samantha KayeBusiness ManagerShaw Trust

“X (RAD staff) encouraged the children to break out of their fear of social barriers even in busiest times.”David*

Held 74 events, activities and workshops for children, families and young people

Delivered

120 money advice sessions (funded by The Money Advice Service)

Delivered 20 Deaf Awareness Training sessions to mainstream companies and service providers

50 job interviews were attended by clients receiving RAD’s employment support

“Thank you for the information about Access to Work and also many thanks for your support. Just getting your email has

given my daughter and me a real boost and renewed optimism for her future. It is

a really wonderful thing that there are people such as yourself who

care and are available to give advice.”

Claire*

“Without RAD’s support, it would have been extremely difficult to ensure that this gentleman’s wishes were upheld and ensure he could actively participate in his treatment and decision making.”

Hospital employee, Kings College Hospital

98% of people were happy with our Interpreting service

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*Names have been changed

Communication Services:RAD Interpreting

Our objectives » To provide exceptional and

innovative high quality communication services, across a wide variety of settings

» Any profit we make goes back to the Deaf Community by supporting the work of RAD in empowering Deaf people

Sally Kingham

Epping St John’s School

“I have used your service a number of times now and have always been impressed by the ease of

booking and the quality and professionalism of the

interpreters”

27BSL Interpreter, Samantha Riddle (right) interpreting at RAD’s User Event26

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Feedback on a BSL/English Interpreter provided to Kent Police for an interview involving a child:‘I would just like to take this opportunity to compliment the interpreter with her assistance in an interview with a young person. All too often professionals lack an understanding of the process or have a pragmatic approach to an investigation, however the interpreter had previously worked with the victim and was able to provide an understanding of the behaviour and more importantly provided an understanding of what was being disclosed.

For me it felt like I was a five year old watching “Playschool” again because the interpreter was so visual and enthusiastic in the way they interpreted. It meant that the disclosure could be explained and in turn the investigation concluded and the victim could rebuild their life.’

Feedback on the Interpreting Co-ordinators from a secondary school in Essex:‘Thank you for the great service you provide. It is only our third time using your services but you always email me back within good time and the interpreters are always on time/if not early. We are so impressed with your service and want you to know that’.

Feedback from an organisation regarding RAD Interpreting’s service:Since being appointed as an interpreting provider to the INTRAN Partnership, RAD has delivered a very high quality, effective and professional service which has supported the residents of Essex.

INTRAN values RAD’s emphasis of providing qualified and experienced, locally based interpreters. Matthew Packer, INTRAN Operations Manager.

What we have achieved » Maintained excellent customer service and satisfaction by continuing

to remain responsive to customer need and expectation through our unparalleled levels of feedback and engagement – 98% of people were happy with the service

» Extended our communication services package to include BSL translation, delivered by our in-house Registered Sign Language Translator

» Provided high quality communication services for 3595 bookings, across a variety of settings in London and the South East of England

» Continued to be responsive to the needs of the Deaf Community – we have spent 312 hours working on community and user engagement

» Delivered an excellent Continuous Professional Development programme for our staff interpreters and translator

» Developed the infrastructure to support the delivery of Video Relay Interpreting (VRI) and Video Relay Services (VRS)

Social Care Our objectives » Deliver person centred community

support services to Deaf people, in their chosen language, in order that they can live as independently as possible in the community

» We also provide groups; Life Skills and community/social where people can meet friends and develop new skills

When Mary* was asked what do you think of RAD

she simply signed, ‘love, friends, happy’

31Community Support Worker, Sandra Smith supporting a client with shopping at her local supermarket30

*name has been changed

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What we have achieved » Translated the Care Certificate workbooks into BSL in order that our

Deaf staff have equal access to Skills for Care induction training

» Continued to work towards a CQC inspection under the new inspection regime (ensuring services are safe, effective, caring, responsive to people’s needs and well-led)

» Introduced a new iConnect system that provides real time monitoring and more effective rota management

» Conducted 134 staff observations

» Developed a range of new partnerships with local authorities (e.g. Greenwich)

» Finalised the service training plan in order to ensure consistency, improve specialist knowledge and ensure the continuous professional development of all staff

» Registered with Skills for Care NMDS (National Minimum Data Set); the leading source of workforce intelligence in England

» Worked jointly with ‘Think Local, Act Personal’ and other organisations to develop the ‘Making it Real’ guide for people with sensory impairments

» Continued to develop sustainable partnerships in order to achieve the best outcomes for the people we support

Case Study : Community Support*Diana had become unhappy in the home she had lived in since moving from supported living to sheltered accommodation.

Her name was on the housing list and she was informed that another warden-assisted property, less than three miles away, was vacant.

Diana visited the property and immediately decided she wanted to take up that tenancy. However there were a number of hurdles to overcome as the property was in need of repair. Diana also wanted to have new flooring and some re-decoration.

RAD staff worked with Diana to correspond with the new landlord to ensure all of this work would be completed before she moved in. The team also supported Diana with giving notice to her existing landlord and arranging for her housing benefit to be exchanged from one property to the other.

Once Diana was settled in her new home, RAD staff supported Diana with informing people of her new address, redirecting her post, and organising a handyman to disconnect and refit all white goods and take meter readings on the day of the move. Diana was included in all aspects of the move and was reported as being ‘so happy with the flat, she screamed with joy!’

Diana in her new home

*name has been changed

Delivered a total of

28,796 one-to-onecommunity support hours to 67 people and 775 group hours, an increase of 8%

Community development

Our objective » To ensure that RAD continues

to work closely with the Deaf Community and remains responsive to the needs of Deaf people

“Absolutely brilliant! I feel I have a better

understanding of how to interact with deaf people

and patients”

Student attending Deaf Awareness Training

35RAD’s User Event gave members of the Deaf community a chance to give feedback on our services34

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An interview with Medway Deaf Club Russell Cooke, RAD’s Community Development Manager met with Graham Warren, Chairman of Medway Deaf Club to discuss what has changed since its move to a new venue.

How do the club feel about their new home?It is different from the old club – we are still going and we are all enjoying ourselves. It is not the same though, we don’t have to worry about running costs, paying bills etc. We are also enjoying the different events on offer and having a laugh.

Did the club feel that RAD supported them through the process?Yes, I would say so. Thanks to RAD and the continuous communication and support from the staff, we will continue to keep in touch with RAD going forward.

Do the club feel that RAD is now more engaged with the local community in Gillingham?Yes, yes – before we were independent and did things our way. Now we have fewer responsibilities which mean we have time for things like looking for lottery funding etc.

Does the Club feel more supported?Yes, definitely. Big thanks to RAD! I don’t know what we would’ve done without RAD’s support. Thank you.

What’s the best thing about the club’s new home?Ermm, not sure! Everything is pretty much the same! Well, the new club owners now copy our methods of how to run a club, taking on board new ideas such as using their bingo machine and projectors which is a compliment in a way.

What we have achieved » Continued to support and work with Deaf Clubs, enabling

empowerment and independence

» Increased RAD’s presence in the Deaf Community by attending a wide variety of events including Deaf Day at City Lit and the Kent Deaf Expo

» Worked with Deaf Clubs to develop and deliver local training and development

» Delivered 20 Deaf Awareness Training sessions to a wide variety of mainstream companies and service providers

» Worked in partnership with Healthwatch Essex on the development of their Deaf Ambassadors programme

» Hosted two very well attended user consultations events that enabled us to spend time discussing the issues that matter to Deaf people

» Worked with the Deaf Chaplaincy to host the annual carol service at Chelmsford Cathedral

» Developed a new Quality Mark for the hotel and leisure industry

» Worked with National Energy Action to deliver the ‘making energy work for deaf people’ project

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RAD Quality Marks

In addition to providing services for Deaf people in their first language, we are committed to helping mainstream services to become more accessible to Deaf people.

We have developed a range of quality marks to support mainstream services to be more accessible to Deaf people and to enable these organisations to celebrate and showcase their work.

Currently we have four quality marks covering:

» Law » Hotel and Leisure Industry » Prisons » Care providers

Deaf-AwareHotel and Leisure

INCOME £6,968,958Voluntary income ....... £517,914

Investment income ...... £89,937

Advice, Advocacy, Employment and Legal Services ..... £322,061

Social Care .................. £873,292

Children, Youth and Families ................. £96,376

Education and Training £56,964

Interpreting fees ........ £742,938

Other services .............. £67,531

Disposal of fixed assets ........................ £4,201,945

EXPENDITURE £3,081,258Deaf centres and community development ..............£156,451

Advice, Advocacy, Employment and Legal services ..... £582,034

Social Care ............. £1,043,280

Children, Youth and Families ................£138,033

Interpreting ..............£1,007,099

Governance costs ......... £50,533

Fundraising ................... £32,584

Training and other services ..........................£71,244

The above information is derived from the full audited financial statements, copies of which can be obtained from RAD, Century House South, Riverside Office Centre, North Station Road, Colchester, Essex CO1 1RE

Case Study : Deaf-Aware Care Quality MarkOne of the first Deaf-Aware Care quality marks was awarded to Marlborough Court Care Home in Thamesmead, London. The manager Maggie Candy embraced the concept and worked hard with her team to make the service offered at Marlborough Court accessible to Deaf people. The home is now one of the few homes in England to be rated as ‘Outstanding’ by the Care Quality Commission.

Maggie says, “We could see our service wasn’t accessible to Deaf people; we made some changes to the way we work and to our environment, made links with the local Deaf community and provided Deaf Awareness training to our staff. I believe achieving the quality mark was one of the many things which helped our home to be rated outstanding. We are proud to work with RAD on this important in initiative.”

Abbreviated Accounts

How to leave a legacy giftLeaving a legacy gift is an important decision, it will make a difference to people and it doesn’t have to be complicated.

We recommend that you use a solicitor to make sure your Will is legal and valid. You will need to include our full name (Royal Association for Deaf People) and our Registered Charity number (1081949) in your Will.

A legacy gift will make a world of difference to the Deaf people we support. It will enable us to continue to provide invaluable services for Deaf children, adults and older people. It will enable Deaf people to receive services in their first language and it will support them to live the lives they want to lead.

If you decide to leave a gift to the Royal Association for Deaf People in your Will there are 3 different types of gifts:

l A residuary gift is what remains of your estate once all gifts and payments have been made

l A pecuniary gift is a set amount of money

l A specific gift is a named item of value

We are grateful for

every single legacy gift

we receive.

The current economic climate is challenging; we have to work harder and smarter simply to stand still; any growth or new development takes a greater level of resources and commitment than ever before.

If you would like to know more about the work we do and the difference a legacy gift could make please email our Chief Executive, Jan Sheldon at jan.sheldon@royaldeaf.org.uk or call us on 0845 688 2525

Your legacy could make a world of difference to Deaf people

The Royal Association for Deaf People was founded in 1841; we are one of the oldest organisations working with Deaf people in England. The Queen is our patron, and we are proud of our Royal connection and patronage. Our focus wherever possible, is to work with mainstream organisations to help

Together with Deaf people – creating a better future

MAKE THE DIFFERENCEthem to become more accessible to Deaf people. Our vision is ‘together with Deaf people, creating a better future’.

We provide a wide variety of services for children, working age adults and older people. You can see more about our work on our website www.royaldeaf.org.uk

RAD Head OfficeCentury House SouthRiverside Office CentreNorth Station RoadColchesterEssex CO1 1RE

Voice Phone: 0845 688 2525Fax: 0845 688 2526Text Phone: 0845 688 2527SMS: 07851 423 866Email: info@royaldeaf.org.ukWebsite: www.royaldeaf.org.uk

AdvocacyText Phone: 0845 688 2527SMS: 07749 965 727 Email: advocacy@royaldeaf.org.uk

Children and Families, Youth and TransitionSMS: 07951 252 302Email: CFT@royaldeaf.org.uk

EmploymentSMS: 07881 341 105Email: employment@royaldeaf.org.uk

Information, Advice and GuidanceSMS: 07912 630 786Email: referrals@royaldeaf.org.uk

RAD InterpretingVoice Phone: 0845 688 2626Fax: 0845 688 2627Text Phone: 0845 688 2628SMS: 07974 325 563 (24 hour emergency service)Email: interpreting@royaldeaf.org.uk

Community DevelopmentSMS/Facetime: 07738 802 695Email: communitydevelopment@royaldeaf.org.uk

Social Care316 High StDorkingSurreyRH4 1QX

Voice Phone: 01306 881 958Fax: 01306 881 958Text Phone: 01306 876 287SMS: 07969 415 170Email: socialcare@royaldeaf.org.uk

CONTACT DETAILS

Our Community Support Service is regulated by the Care Quality Commission.

@royaldeaf

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