Annual Report - SPRING Singapore
Transcript of Annual Report - SPRING Singapore
Developing Global Singapore Enterprises
2011 / 2012
Annual Report
CONTENTS
Board of Directors 2
Organisation Structure 4
Enterprise Development 5
Quality & Standards 9
Organisation Excellence 10
Outlook for the Next Fiscal Year 11
Mission: To help Singapore enterprises grow and To build trust in Singapore products and services
of DirectorsBoard
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Mr PhiliP Yeo Chairman SPRING Singapore
Ms chong siak ching Deputy Chairman SPRING Singapore President & Chief Executive Officer Ascendas Pte Ltd
Ms kathY lai sou tien Assistant Chief Executive Officer International Enterprise Singapore
raDM lai chung han
Deputy Secretary (Policy) Ministry of Defence
Mr leslie loh
Chairman & Chief Executive Officer Lithan Hall Academy Pte Ltd
Mr roger chia Founder, Chairman & Managing Director Rotary Engineering Limited
Mr Mike Booker PartnerBain & Company SE Asia, Inc.
Mr thoMas chua kee seng Chairman & Managing Director Teckwah Industrial Corporation Ltd
Ms Janet Young
Managing Director Global Corporate & Investment Banking Regional Head MNC, AsiaBank of America Merrill Lynch (Singapore)
Mr saktianDi Bin suPaat
Head, FX Research (Global Markets)Maybank
Mr Viswa saDasiVan
Chief Executive OfficerStrategic Moves Pte Ltd
Mr wong toon king
Chairman & FounderZ Group
Bg (ns) tan Yih san
Chief Executive Intellectual Property Office of Singapore
Mr Mak keat Meng
Partner, Head of Assurance Ernst & Young Limited Liability Partnership
Mr Png cheong Boon
Chief Executive SPRING Singapore
(As of September 2012)
Professor charles f. Zukoski, iV
Senior FellowA*STAR Provost & Executive Vice President for Academic AffairsUniversity at Buffalo, The State University of New York
Mr tan choon shian
Deputy Managing Director Economic Development Board
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StructureOrganisation
Deputy Chief Executiveted tan
(Industry Development and International Partnership
Office)
Deputy Chief Executivetan kai hoe
(Industry Development and Quality & Standards)
Assistant Chief Executivechoy sauw kook
(Resources, Capabilities & Planning)
Assistant Chief Executivechew Mok lee
(Entrepreneurship & Innovation)
INTERNATIONAL PARTNERSHIP OFFICE
QUALITY & STANDARDS
RESOURCES, CAPABILITIES &
HUMAN CAPITAL
ENTREPRENEURSHIP & INNOVATION
INDUSTRY DEVELOPMENT 1
INDUSTRY DEVELOPMENT 2
Group Directorkee ai nah
LIFESTYLEDirector loh soi Min
Deputy DirectorYeo Meow ling
FOODDirector loh soi Min
Deputy DirectorJoanne tan
SERVICES & BIOMEDICALDirectorsamantha su
Group Directorsimon lim
MANUFACTURING & ENGINEERINGDeputy DirectorJohn lu
Group Directorsteven tan
POLICY & PROMOTIONDirector ho chi Bao
ACCREDITATIONDirector chang kwei fern
CONSUMER PRODUCT SAFETY, wEIGHTS & MEASURES OFFICEDirectorsteven tan
STANDARDSDeputy Directorcheong tak leong
Group Directorleung wai ling
HUMAN CAPITALDirectorDarshan singh
FINANCING & INCENTIVES MANAGEMENTDirectorMelvin lee
CAPABILITIES DEVELOPMENTDirector Ma Ping nee
BUSINESS & SERVICE EXCELLENCEDirector tong shuh lan
PLANNINGDirector edwin chow
ENTREPRENEURSHIP DEVELOPMENTDirectorsim choon siong
ENTERPRISE SERVICESDirector chung lai thoe
TECHNOLOGY INNOVATIONDirectorfung Mok wing
AMERICASDirectortong shuh lan
ASIA PACIFICDirector Melvin lee
EUROPE/ MIDDLE EASTDeputy DirectorJohn lu
Chief ExecutivePng cheong Boon
HUMAN RESOURCES
& ORGANISATION DEVELOPMENT
CORPORATE SERVICES
Directorchristophane foo
CORPORATE
COMMUNICATIONS
Directorchin sau ho
Executive Director woon kin chung
FINANCE & ADMINISTRATIONDirector woon kin chung
INFORMATION TECHNOLOGYDirector Yeap thiam Meng
SPRING SEEDS CAPITAL PTE LTD
GROwTH ENTERPRISE FUND PTE LTD
PRODUCTIVITY PROGRAMME OFFICE
INTERNAL AUDIT
ORGANISATION EXCELLENCE
Chief Executive Officerchew Mok lee
General Manager edwin chow
Executive Director woon kin chung
Deputy Director goh thong
Group Director simon lim
subsidiary companies (100% shareholdings): • SPRING Equity Investments, • SPRING SEEDS Capital Pte Ltd and • SPIB Holdings Pte Ltd
(As of September 2012)
Small and medium enterprises (SMEs) remain focused on productivity
improvements, capabilities upgrading and growth, despite the challenge of rising business costs and tight labour situation domestically in 2011. This continual deepening of their capabilities would prepare them well to meet the increased competition and seize new opportunities in the global market.
S P R I NG S ingapore , the en terpr i se development agency, supported 3,900 SMEs in 3,800 upgrading projects in 2011. These upgrading projects covered a wide range of areas such as productivity improvement, technology innovation, service excellence, human capital development and various other business capabilities development. when these upgrading projects are fully completed within the next three years, they will create more than 15,000 new jobs and generate an additional $4.4 billion in value-added (VA) for the economy.
More than 12,000 SMEs were assisted by business advisers in the five Enterprise
Development Centres (EDCs) at ASME, SCCCI, SICCI, SMCCI and SMa. In total, SPRING and its EDC partners reached out to over 112,400 SMEs in 2011.
with the global economy on firmer footing, SMEs’ healthier financial positions and improved commercial lending climate locally, SMEs took up fewer government loans last year than in 2010. Some 5,100 loans amounting to $1.4 billion were made to SMEs under the various programmes administered by SPRING and its financial institution partners.
On the SMEs development front, SPRING’s efforts were focused on the following eight areas in 2011:
1. raising Productivity To help enterprises increase their VA per worker in today’s competitive market, SPRING launched the productivity plans for the retail, food services, food Manufacturing and furniture industries in 2011. These productivity plans addressed the challenges faced
KPIs2010
Achievements2011
Achievements
Number of SMEs Upgraded 3,491(3,318 projects)
3,926(3,768 projects)
Value-added Committed $4.8 billion $4.42 billion
New Jobs Committed 15,895 15,250
Number of SMEs Assisted/Reached 133,842 112,403
Number of SME Loans Committed
9,748 ($2.68 billion)
5,181 ($1.43 billion)
SPRING’s Key Achievements in 2011
DevelopmentEnterprise
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by each industry and highlighted the key strategies adopted to boost productivity. These include:
• $223 million was set aside to fund these four plans over the next five years.
• 86 companies in the Retail, Food Services, Food Manufacturing and Furniture industries were supported for their productivity upgrading efforts.
• over 4,100 sMes have been assisted under the Productivity Management Programme (PMP). Productivity advisors at the five EDCs provided customised advice to SMEs, through one-to-one consultations and business diagnosis.
• More than 210,000 unique visitors have used the interactive IMPACT Assessment Tool under the Productivity@work Portal. This was launched in 2010 to help SMEs diagnose their productivity performance online.
2. supporting technology innovation
Technology remains a critical driver in business growth for SMEs to remain competitive. To help different SMEs leverage on technology to enhance their businesses, SPRING continued to offer a variety of programmes, incentives and schemes based on their needs. These include:
technology innovation Programme (tiP) The programme encourages companies to leverage on technology to innovate, transform and grow their businesses. In 2011, SPRING’s TIP was enhanced with an additional $320 million. with the extension for a further five years to 2015, it will allow more SMEs to tap into TIP, in addition to the 169 companies in 2011. These SMEs also leveraged the resources and expertise in the five Centres of Innovation set up in the polytechnics and research institutes through TIP. In addition, 53 experts were seconded
to 43 companies, under the A*STAR GET-Up Programme in 2011.
innovation Voucher scheme (iVs)SPRING disbursed vouchers worth $5,000 each to 350 SMEs for technology-related services and consultancy in 2011. Since its inception in March 2009, vouchers have been awarded to 969 SMEs.
technology enterprise commercialisation scheme (tecs)SPRING supported 27 companies for their Proof-of-Concept and Proof-of- Value projects.
Under the iSPRINT programme, a joint initiative between the Infocomm Development Authority (IDA) and SPRING, SPRING supported 1,000 companies for the adoption of infocomm technologies (ICT).
3. Developing human capital Competent business leaders and talent help enterprises navigate uncertain business environment and drive growth. Given the tight labour situation, it is critical for companies to better develop and manage their human capital. This is even more so for SMEs given their limited resources and small employment size.
SPRING has helped SMEs developed this capability through the following initiatives:
Business leadership initiative (Bli)Under BLI, SPRING has trained more than 1,000 SME leaders and managers in various advanced management and executive development programmes, since its launch in 2008. SMEs also took up the HR Capability Programme (HRCP) to strengthen their HR systems and processes for better recruitment and retention of talents. In 2011, 302 companies groomed their future talents, 40 companies strengthened their HR systems and 326 business leaders were developed.
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To help SMEs attract and develop talent, SPRING has rolled out the programmes in the diagram below to develop human capital and groom business leaders:
4. raising service excellence To achieve better business results, service excellence is a key differentiator and competitive edge. The Customer-Centric
BaP: 9 projectscumulative: 155 projects
aMP: 309 leaderscumulative: 716 leaders trained
MDs: 38 scholarshipscumulative: 78 scholarships awarded
MaP: 64 placementscumulative: 64 placements
eDs: 33 scholarshipscumulative: 126 scholarships awarded
eiP: 73 placementscumulative: 101 placements
Business Advisors Programme
Advanced Management Programme
Management Development Scholarship
Management Associate Partnership
Executive Development Scholarship
Enterprise Internship Programme
upgrade existing sMe leaders
strengthen Management
Build future talent
Part-time Pool Programme (PtP)SPRING introduced the PTP to address manpower hiring and retention challenges in the Retail and F&B sectors, by providing a ready pool of trained part-timers to be deployed to companies through appointed manpower service providers. A total of 72 food services and retail companies1 tapped the PTP in 2011.
1 72 food services and retail companies utilised 61,455 deployment slots in the Part-time Pool Programme (1 deployment slot = a block of 4 hours that the part-timer is deployed)
2011201020092008
Retail F&B Transport
sectors
Hospitality Travel Services58
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66
70
74
60
64
68
72
76
cu
sto
me
r s
erv
ice
ind
ex
71.5
74.5
70
67.5
70.6
Raising Service Excellence
Initiative (CCI), a multi-agency effort by SPRING, NTUC, wDA, STB and ISES, offers local SMEs an assistance package to upgrade their service standards, with 63 CCI projects supported in 2011.
overall increase in customer service index levels There was an increase in the Customer Service Index across all sectors, with
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the travel services sector registering the highest increase. This can be attributed to the commitment given by companies across the respective sectors to embark on customer-centric initiatives and increase their customer service levels. An additional $84 million was committed to support service excellence efforts under the CCI over the next five years.
5. upgrading Business capabilities In 2011, 220 companies were supported by SPRING through BrandPact, Customer Service Toolkit, Design Engage, Intellectual Property Management, SME Management Action for Results (SMART) and SME Marketing Toolkit. These helped SMEs develop and upgrade their key business capabilities in areas such as branding, customer service, design, intellectual property management and marketing to compete and grow in the global marketplace.
6. nurturing growth-oriented enterprises (goes)
SPRING has worked closely with some 500 promising GOEs in key industries and supported their growth journeys through the years. This is in line with the Economic Strategies Committee’s priorities to deepen capabilities among Singapore companies to seize opportunities. These partnerships allowed SPRING to better understand the enterprises’ needs and direct our facilitation and assistance more effectively. SPRING would continue to help them in their upgrading, business transformation and growth, so that they can achieve the $100 million annual revenue in the next few years.
7. nurturing innovative start-ups In 2011, SPRING continued to actively promote entrepreneurship and build a pro-enterprise environment, as well as worked with partners to encourage more innovative start-ups. This was done through the seeding and nurturing of innovative start-ups to generate a pipeline of high-growth enterprises. The suite of funding programmes that
helped to meet the varying needs of start-ups was as follows:
Young entrepreneurs scheme (Yes!)
incubators Development Programme
• Supported 11 incubators
• Incubated more than 350 start-ups since 2008
• Supported 85 schools (YES! Schools)• 66 YES! Start-ups
technology enterprise commercialisation scheme
• 27 projects • Cumulative: 80 projects (since 2009)
sPring seeDs capital
• $3.3m investment Cumulative: $68m
• 6 new companies Cumulative: 191 companies (since 2001)
8. Driving industry growthTo extend the reach to our SMEs, SPRING has worked closely with trade associations and chambers (TACs) to drive industry upgrading and growth. Together with International Enterprise Singapore, SPRING has been providing funding support through the Local Enterprise and Association Development (LEAD) programme to 30 TACs since 2005, so that the TACs can undertake projects and deliver programmes to upgrade their industries and enterprises, and help grow new markets.
In 2011, seven tacs secured LEAD funding for new industry projects. These include new associations like Singapore Chinese Chambers of Commerce and Industry (SCCCI), waste Management and Recycling Association of Singapore (wMRAS) and Singapore Green Building Council (SGBC).
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For our local enterprises to compete in the global market, they have to offer
trusted products and services of the highest standards. SPRING works in partnership with the industry to develop and promote internationally-recognised standards, quality assurance, and at the same time, encourages local enterprises and industries to adopt these standards, building high levels of quality in products and services that the global marketplace can trust.
national standards Body As the national standards body, SPRING actively encourages enterprises to use Singapore standards and international standards. Industry participation is facilitated in developing new standards and aligning Singapore standards with international standards. In addition, the QUality for Enterprises through STandards (QUEST) programme helps companies adopt relevant standards to develop capabilities and improve processes. This has resulted in 137 new/revised Standards launched and four QUEST projects completed in 2011.
new standards committees and standards Development organisations (sDos) To keep pace with changing trends and industry needs, especially to support the growth of new sectors, there is a need to build up capabilities and look into standards for emerging areas. Three new standards committees in the areas of Energy, Environment, and the Silver Industry for the elderly were formed in 2011. In addition, two new SDOs – Singapore Manufacturers’ Federation (SMa) and Singapore Chemical Industry Council (SCIC) were appointed, to step up on the promotion and awareness of standards.
national accreditation Body As the national accreditation body, SPRING manages the Singapore Accreditation Council (SAC), which accredits conformity assessment services such as testing, calibration, inspection and certification. In 2011, 58 new Accreditations were done.
Quality & Standards
safety authority SPRING also reaches out to consumers by regulating the use of weighing and measuring instruments. It is also the safety authority for the Consumer Protection (Safety Requirements) Registration Scheme (CPS Scheme) to ensure the safety of 45 categories of household electrical, electronic and gas products.
In 2011, SPRING was appointed as the regulator of the new Consumer Goods Safety Requirements (CGSR)
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regulations, to enhance the safety of general consumer goods, which include toys, children’s products, apparels, sports and recreation products, furniture, mattresses, bedding and DIY tools. As of December 2011, SPRING has issued 69 CGSR stop sale notices and handled 318 CGSR enquiries.
In June 2011, the Quality & Standards for Productivity Conference reached out to 600 enterprise leaders and partners.
Business excellenceThrough the Business Excellence (BE) initiative, SPRING helps organisations to strengthen their management systems and processes, and to achieve certified milestones against the internationally benchmarked Business Excellence framework.
In 2011, 80 new organisations received Business Excellence certifications, including the Singapore Quality Class (SQC), People Developer (PD), Service (S-Class) and Innovation (I-Class), while nine Business Excellence Awards were conferred upon leading organisations.
For organisational excellence, SPRING has rolled out key initiatives which included the
balanced scorecard, knowledge management and a customer satisfaction survey.
The balanced scorecard has enabled each staff member to better relate their individual efforts to the strategic outcomes, initiatives and KPIs of SPRING leading to better alignment of objectives and personal satisfaction.
enhanced staff collaboration To improve information sharing among staff, the Intranet was enhanced to provide collaboration facilities such as Chat Rooms, Blogs and Forums. Infopedia, an information gateway was launched to provide staff quick access to the wealth of information in the Intranet and document repository system.
ExcellenceOrganisation
improved customer satisfaction SPRING continued to enhance its performance in customer satisfaction and loyalty. In the Customer Satisfaction Survey 2011, 78% of customers rated SPRING’s services as Excellent/Good, a 6% increase since 2009.
78% of customers rated SPRING’s services as Excellent/Good
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for the Next Fiscal YearOutlook
Moving forward, Singapore SMEs would face a challenging environment with
slower growth and tighter resource constraints. However, new opportunities exist in regional and emerging markets. Hence, SMEs need to maintain their upgrading and productivity efforts in order to stay competitive, overcome these challenges and grow.
In 2012, SPRING will step up our efforts to encourage more SMEs to improve productivity, pursue innovation, upgrade capabilities, and attract and develop their human capital. SPRING will continue to work
closely with partners – EDCs, TACs, financial institutions, institutes of higher learnings and research institutions – to deliver relevant programmes to support SME upgrading. In particular, SPRING wants to partner with the TACs to drive industry upgrading and restructuring, as well as reach out to support small and micro enterprises. Through these efforts, SPRING hopes to see more SMEs undertake upgrading and innovation to improve their productivity and competitiveness, transform their businesses and seek further growth in the global marketplace.
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useful contacts
enterpriseoneTel: (65) 6898 1800Email: [email protected]: www.enterpriseone.gov.sg
standards Development organisations
singapore Manufacturing federationstandards Development organisation
2985 Jalan Bukit MerahSingapore 159457Tel: (65) 6826 3000Fax: (65) 6826 3113web: www.smfederation.org.sg
singapore chemical industry councilstandards Development organisation
8 Jurong Town Hall Road#25-04, The JTC SummitSingapore 609434Tel: (65) 6267 8930Fax: (65) 6267 8893Email: [email protected]: www.scic.sg
singapore accreditation council
1 Fusionopolis walk, #01-02South Tower, SolarisSingapore 138628Tel: (65) 6279 1855Fax: (65) 6659 0640Email: [email protected]: www.sac-accreditation.gov.sg
sales of standardsToppan Leefung Pte. Ltd.
1 Kim Seng Promenade, #18-01Great world City East TowerSingapore 237994Tel: (65) 6826 9691Fax: (65) 6820 3341Email: [email protected]: www.singaporestandardseshop.sg
standards collectionNational Library Board
100 Victoria StreetLee Kong Chian Reference Library Level 7Singapore 188064Hotline: (65) 6332 3255Email: [email protected]: libguides.nl.sg/standards
enterprise Development centres (eDcs)
eDc@asMe Association of Small and Medium Enterprises (ASME)
167 Jalan Bukit MerahTower 4, #03-13Singapore 150167Tel: (65) 6513 0388Email: [email protected]: www.edc-asme.sg
eDc@northeast (Managed by EDC@ASME)
Tampines Ave 5, #06-01NTUC Income Tampines Junction Singapore 529653Tel: (65) 6424 4000Email: [email protected]
eDc@sccciSingapore Chinese Chamber of Commerce and Industry (SCCCI)
47 Hill Street, #09-00Singapore 179365Tel: (65) 6337 8381Fax: (65) 6339 0605Email: [email protected]: www.edc-sccci.sg
eDc@sicciSingapore Indian Chamber of Commerce and Industry (SICCI)
SICCI Building31 Stanley StreetSingapore 068740Tel: (65) 6508 0147Email: [email protected]: www.edc-sicci.sg
eDc@sMf Singapore Manufacturing Federation (SMF)
SPRING Singapore Building2 Bukit Merah Central, #08-00Singapore 159835 (until mid-Nov 2012)
2985 Jalan Bukit Merah Singapore 159457 (from mid-Nov 2012)Tel: (65) 6826 3020Fax: (65) 6826 3021Email: [email protected]: www.edc-smf.sg
eDc@sMcci Singapore Malay Chamber of Commerce and Industry (SMCCI)
15 Jalan PinangSingapore 199147Tel: (65) 6293 3822Fax: (65) 6293 3905Email: [email protected]: www.edc-smcci.sg
sPring singapore1 Fusionopolis walk, #01-02 South Tower, Solaris, Singapore 138628Main: (65) 6278 6666 • Fax: (65) 6278 6667www.spring.gov.sg