Annual Report - NSS · Northern Support Services • Annual Report 2013 – 2014 Northern Support...

Annual Report 2013 - 2014

Northern Support Services for people with disabilities Inc. acknowledges the support of the Victorian Government

CONTENTS

C E R T I F I E D

Vision | 2

How we operate | 3

Chair’s Report | 4

Chief Executive Officer | 5

Financial Overview | 6

Our People | 7

Operation’s Manager | 9

Community Education | 11

Registered Training and Work Education | 13

Options for Older People | 15

Respite | 17

My Place Accommodation | 19

My Place KeyRing | 21

Quality & Risk | 22

Financials | 26

NSS acknowledges the traditional Aboriginal owners of country throughout Victoria.We pay our respects to them, their culture and their Elders past, present and future.

Northern Support Services for people with disabilities inc.

ABN: 95 595 211 286

Association Number: A00452398

30 Union Street, Northcote Victoria 3070

T: (03) 9486 5077 | F: (03) 9486 5488

www.nss.org.au

Cover Image: John Ebeling

Graphic Design: Plump Designs www.plumpdesigns.com.au

Northern Support Services

Northern Support Services • Annual Report 2013 – 2014

ViSiON: An inclusive

and connected community

for all

MiSSiON: Empowering

people in their life choices

Responsive & Agile

Delivering with integrity

Recognising and Respecting Human Rights

Driven by people and their aspirations

• Actively listen to participants, their families and other stakeholders

• Be innovative and forward thinking to deliver quality outcomes

• Have an individualised and flexible approach

• Being ethical and transparent in everything we do

• Always do what we say we will do

• Consultative and constructive communication

• Demonstrate a clear understanding of human rights

• Delivering with equality, respect and fairness

• Continuously apply reflective practices

• Deliver aspirational outcomes

• Always adopt a person centred approach

• Recognise and celebrate strengths and abilities

• Working together as a team

VALUES:

2


HOW WE operateThe role of the Northern Support Services Board of Management is to ensure the organisation has clear strategic direction and strong governance oversight to achieve the strategic objectives for the members of the Association.

The composition of the Northern Support Services Board is made up of nine voluntary Board members.

The structure with Gail Younie, CEO, leads the Operations and Corporate Services team to ensure we have the right people in the right roles to deliver person-centred approaches for people with disabilities and their families.

CEO OpERATiONS TEAM Community Education

Options for Older PeopleAccommodation

Registered Training &Work Education

RespiteKeyRing

SERViCES TEAM Finance

HRQuality and RiskAdministration

OHS

MEMbERSOf

ASSOCiATiON THE bOARD

CHAiRPERSON: Simon Bailey

DEPuTy CHAiRPERSON: Jeanette Kinahan

TREASuRER: Andrew Steggall

GENERAl BOARD MEMBER:

Debora JacksonSuzanne HallAilsa WilsonJohn BrownGed Kearney

lisa Henderson

SECRETARy:Gail younie

3

CHAiR’Sreport


The National Disability insurance Scheme (NDiS) is now one year old, operating across a range of test sites throughout Australia. The emerging challenges for all parties including clients, families, service providers and governments aligns with the areas that Northern Support Services (NSS) has identified in our new strategic direction and reinforces our need to invest in these areas.

Strong governance and oversight, nimble and responsive management structures, financial strength (particularly for organisations of our size), and an agile service culture are some of the few challenges that we will need to consolidate, strengthen, respond and/ or transform to in the coming years to ensure we are fully prepared.

I am pleased to advise that this year we have taken significant steps along that path via the development of our next strategic plan, looking ahead for the next 4 years, including:

•141 attendees over our two engagement forums “A conversation about tomorrow…”to gain insight about our clients want and desires, in the context of NDIS and informing our strategic plan.

• Achieved successful accreditations as a registered training organisation through Victorian Registration and Qualifications Authority, Department Human Services Standards – Disability provider and ISO 9001: 2008

• Developed a new Constitution (endorsed at 2013 Annual General Meeting) and refreshed our Governance framework and;

• Continued to deliver strong financial results

NSS remains at the forefront of research and new service development that fosters and supports innovation, best practice and delivering client outcomes through a range of partnerships including:

• Working with Deakin University to develop evidence based policies and procedures for disability providers to protect children with disabilities;

•City of Darebin project, – ‘Learning about photography and talking about our lives that aims to teach people how to use the digital camera so they can use images to self-direct their life style;

•Winning a National Local Government award with the City of Hume for the Hume School Holiday Program for indigenous children with disabilities and;

• One of many fantastic examples of collaboration this time with Community Housing to provide housing and lifestyle outcomes for two NSS clients who are now able to plan a life together after coming from DHS and private rental accommodation.

At an organisational level we have been able to strengthen our Board with the inclusion of Lisa Henderson and Ged Kearney and welcomed back Debora Jackson. We also invested in a comprehensive process to build a new strategic plan that will challenge us as an organisation, but will enhance our status as a service provider of choice amongst our communities.

On behalf of the Board I wish to congratulate our Executive team and NSS employees for another year of hard work and passion to deliver the best service possible.

I commend the 2013/14 Northern Support Services Annual Report to you and look forward to another strong and successful year.

SIMON BAILEYChair

4

it is with pleasure that i submit my CEO report for the 2013-2014 year. The financial year just gone was also the last year of our 2009-2014 strategic plan and it has given me the opportunity to look back on our achievements, and to reflect on changes that have occurred during this time period.

When the plan commenced Victoria had just introduced the move from block funding to individualised funding, which is now well entrenched in the disability field in Victoria as the preferred method of funding. NSS adapted to this through changes in business processes, information and planning and strengthened its focus on person centred approaches. Substantial training was provided to service users, staff and families and cultural change was implemented in NSS. Significant numbers of our on going service users are now supported in having lifestyles of choice.

Responding to a demonstrated need for our older carers we grew our “Respite for Older Carers” (ROC) program to 50 packages over this period of time. This program has provided thousands of hours of individualised and person centred respite driven by the carer and person with a disability that has strengthened the caring relationship for many families. Our respite program has also provided after school programs for local students, holiday respite for indigenous children and manages children’s respite packages.

We have also increased our supported living options with increases in both our KeyRing program and independent supported living. With the finalisation of the SAIF Project in conjunction with Community Housing Victoria Ltd we now have six housing units with nomination rights and another 10 packages taking up to 35 the number of people being supported through five KeyRing’s based in Glenroy/Pascoe Vale, Ivanhoe, Reservoir, Heidelberg and Heidelberg West. We also support 10 people in shared supported accommodation, 6 people in 2 bedroom units through the SSA program and another seven people with complex support needs who are supported to live their lifestyles of choice in the community.

CHiEf EXECUTiVEofficer

GAIL YOUNIEChief Executive Officer


Over this time we have sustained and expanded our partnerships with Darebin Council. The Darebin Resource and Recovery Facility continue to provide workplace training opportunities as part of our pathways to employment. Projects such as Tram Stop 48, the Youth Summits, Northland Youth Centre and numerous arts based projects have continued to strengthen this partnership over this time.

NSS has continued to expand its focus on pathways into employment with its ongoing accreditation as a Registered Training provider and in addition to the above partnership with Darebin Council it also has partnerships with a number of local businesses so it can deliver on the range of work opportunities required.

Over this time NSS has continued to have a leadership role with membership on the Darebin Disability Advisory Committee, Chair of the Leadership in Reorientation of Day Services, and Research projects with Deakin and Latrobe Universities.

Over the last year NSS has successfully achieved accreditation against ISO, DHS Standards and re-accreditation as a RTO provider. We have also undertaken an extensive consultation over the development of a new strategic plan for the period 2014-2017. This strategic plan will position the organisation and our service users to be in fully prepared for the implementation of the NDIS.

The changes that have been implemented over the last four years and our successes during the last year which are set out in the body of the annual report, position us well to develop the capacity of our families, service users and employees to meet the challenges being thrown up by the restructure of the social services system in Victoria and the implementation of the NDIS.

I would like to thank everyone who has contributed to the continued success of NSS and urge them to embrace the opportunities and challenges over the next 12 months.

5


Northern Support Services operating revenue for the year ending 30 June 2014 was $6.6m, an increase of 6% on the previous year. The net surplus for the year was $460k. NSS revalued its investments for the current year resulting in a fair value gain of $63k for the year which was taken to equity.

NSS funding continues to come through a variety of channels. 85% of revenue is state government with the remaining 15% being received from participant fees, interest and other sources.

NSS‘ major costs are salaries and wages making up 72% of all costs. NSS is in a strong cash position and continues to grow its cash reserve through surpluses. These reserves are imperative to ensure NSS can continue to sustain its activities and achieve its strategic goals. This is particularly important in the years leading up to the implementation of the National Disability Insurance Scheme.

fiNANCiALoverview

Financial Performance

2013-14 2012-13

Revenue 6,596,224 6,236,343

Expenditure 6,135,345 5,628,243

Net Surplus 460,879 608,100

Financial Position

Total Assets 8,046,791 7,501,971

Total Liabilities 1,159,383 1,138,873

Equity 6,887,408 6,363,908

Cash and Investments

6,013,790 5,354,305

4%2%

9%

iNCOME SEGMENTATiON EXPENDiTuRE SEGMENTATiON

Government Grants Service Fees Other Income Investment Income Donations & Bequests

Salaries, Wages & On Costs Property Costs Motor Vehicle & Transport Cost Program Costs Advertising & Promotions Administration Costs Depreciation

3%

7%

8%

5%

5%

85%72%

6

OUR pEOpLE


Northern Support Services workforce is made up of 41 full time, 29 part time, 20 casual staff and 7 volunteers. Our strategy has been to invest in our people to achieve an inclusive, diverse, engaged and capable workforce.

We are pleased to have a culturally and linguistically diverse workforce with over 14 nationalities represented and 40% of our workforce is part of our culturally and linguistically diverse community with over 10 Languages spoken that are not English. Learning and development continues to be a focus this year to improve our knowledge and competencies in the areas of advocacy, abuse, neglect, cultural sensitivities within indigenous communities, service access, positive behaviour support and administering medication.

NSS have a number of initiatives in place to promote productivity and engagement in the organisation. For example employees can access confidential counselling services, including a free telephone service. This last financial year we have also offered a number of valuable information

sessions to staff on nutrition, stress management and a free weekly yoga class for staff to attend.

NSS is extremely proud of our Occupational Health and Safety record to date, with the organisation consistently recording fewer numbers of incidents and claims compared against other organisations in the disability sector. We have a unique training program that supports all staff with training and mentoring in manual handling and the use of equipment to support them deliver quality outcomes for participants.

On reflection it has been an extremely rewarding year, and we would like to thank our staff for their collective endeavour in delivering quality outcomes for our participants. Additionally the contribution of staff in gaining successful accreditation in both the DHS and ISO standards is significant. The challenge for NSS in the future is to build a person centred, flexible workforce, that have the level of skills required to support participants in achieving their goals and aspirations in the new NDIS environment.

Kylie BettsHuman Resources Manager

7

90Total Staff in 2014

78%:22%

FEMAlE : MAlE(2013 - 14)

$81,806Staff Development

in 2013 - 14

$4.1mlabour Costs in 2014

($3.9 in 2012-13)

Full TiME - 41

PART TiME - 29

CASuAl - 20EMPlOyMENT TyPE


FAR LEFT: Accommodation Team

LEFT: Day Service Team

8

OpERATiONSmanagerThe many activities undertaken in the past year at Northern Support Services highlight the commitment that we have towards working with service users as they make plans to navigate the path towards realising their life goals.

An important factor that helps us achieve this is the positive working relationships and dedication of the service users support networks. This year saw an increased amount of service users participate in their personal planning meetings which form the basis of the service, supports and resources required. In turn, this has facilitated the development of stronger relationships and more unique and varied plans, suited to individual needs. Exploration of new planning tools allowed service users to be extremely excited as they expressed their enjoyment in utilising photography to depict their life stories and develop their plans.

The goals and plans that were developed as directed by service users enabled NSS to work towards creating services that were tailored and flexible to individual needs. This could not be achieved without strong community partnerships and we are proud to highlight the great work that has been undertaken with numerous community organisations and businesses. Through these partnerships, service users

have had the opportunity to gain work experience in open employment settings, provide educative experiences to the wider community through Community Connections, increase their use of generic community facilities, and participate in health promotion and cultural awareness activities, and further education.

As part of the consultation process for the development of the 2015-2018 Strategic Plan we hosted two workshops. The workshop theme ‘A Conversation About Tomorrow’ sought direction from key stake holders including service users, their families and friends, local government and business partners, members of the community, employees and Board members about NSS. Key topics included why do people select us as their provider, the best way to plan for personal outcomes, what we do well, what else should we do and what we should cease doing. Each day also included a presentation on the National Disability Insurance Scheme and a role play aimed at exploring how to identify and express individual needs into the future.

Our strong community partnerships and the consequential activities including the increased use of NSS facilities by the wider community also highlight our commitment to community inclusion and the role we play in developing more inclusive communities. You will enjoy hearing about what has been achieved in more detail as you read through

Northern Support Services • Annual Report 2013– 2014

Produced by all participants who attended the feedback workshops in 29 October and 23 November.

9

JENNIFER WILLIAMSOperations Manager

the business unit sections in this report. As you will see, there are some overarching themes that are integral to NSS’s work toward achieving its mission and values.

Safety: Everyone has the right to feel safe and to be themselves; to be treated with dignity and respect, to be listened to, to be recognised as leaders in their own right and achieve success.

Diversity: We are a global community and uphold equality, non-discrimination and respect for religious, cultural and individual differences, and acceptance of individuals with disabilities.

Communication: We have an environment that fosters open honest and reflective communication and a sense of belonging. Emphasis is placed on ensuring people are communicated with in ways that best suit them so they are empowered to influence all aspects of their life.

Inclusion & Participation: We promote active and socially inclusive lifestyles through employment, volunteering and local community groups that connect people through mutual interests, building community participation and independence.


Choice: We believe in a home of choice and in an environment that makes living independently in the community possible through easy access to public transport, shopping precincts, dining and entertainment, employment, health and community services.

Work & Employment: We develop work skills so that employment goals are realised to achieve independence and self-actualisation.

Partnerships: We acknowledge the importance of strong community partnerships in creating universal commitment.

Outcomes: We provide supports and services that make sense and are meaningful to the individual, and provide the desired outcome.

The time and effort that the team at NSS invest in their work is recognised as a major contributing factor to the success of the past year. We acknowledge the commitment and dedication of individual employees, participants, their families and friends and the wider community, and look forward to our future working relationships.

skills

health

flexibilityfriends

inclusionactivities

security

opportunities

10


COMMUNiTYeducationCommunity Education in Northern Support Service refers to learning within community settings to assist in the development of social and life skills. it’s about sharing common interests, creating new friendships, becoming engaged in community events, actively contributing ideas, sharing skills, expanding knowledge in social awareness, leadership, volunteering and reaching one’s potential. it’s adaptive to the needs of the individual and ultimately it’s person centred.

NSS values the relationships it has developed over the years with external organisations. Participants are encouraged to actively become involved and have a say in the improvement and development of services and the infrastructure of the local community. In collaboration with Jenny Crosbie from Deakin University, NSS was successful in obtaining community grants from the City of Darebin, “Learning about photography to talk about our lives”, where participants celebrated their achievements past and present and explored the possibilities that lay ahead through the lens of a camera. The project assisted in the realisation that pictures can be a way of communicating what and who matter in a person’s life. It can assist to tell a story about the journey travelled so far and identify the paths that need to be taken in order to attain one’s potential, dreams and aspirations. Photographs were publicly exhibited at the Annual Open Day in May. City of Darebin Mayor Cr Gaetano Greco spent time chatting to project participants and facilitator about the project.

Another grant obtained was from the Rotary Club of Preston. This partnership has created community engagement which compliments the social awareness that NSS participants have developed over the year, as we look beyond our immediate community, to understand the needs of those affected by environmental change and poverty in other parts of the world. The end result of this project being a short film about the need for social awareness.

Another outstanding achievement and recognition is NSS participants being seen as valued volunteers in the community. Jenny Bowden was officially recognised during Volunteers Week in May for her contribution as a Red Cross Vintage Shop Volunteer in Collingwood.

Once again Bundoora Homestead hosted the Studios’ Annual Art Exhibition with over one thousand visitors recorded, making it one of the most publicly viewed Studio exhibitions to date. Studio staff facilitate the Studio program with a passion for the creative process, through varied mediums encouraging participants to challenge themselves and discover their artistic potential. This has led to participation in public exhibitions and competitions with successful attainment of awards such Sarah Veli’s painting “The Voice” winning first prize at the VALID Conference in February.

We were very pleased this year to have another competition winner here at NSS. Jason Saykali and Sarah Veli both entered a competition for someone to design the logo for the ASID Australasian Society for Intellectual Disability conference to be held in Melbourne in November 2015.

The conference is about exchanging ideas; learning new things; meeting new people and reconnecting with old friends and planning how to make the world a better place for people with an intellectual disability. This year’s theme is “Making It Real… Together”.

Jason drew happy abstracted figures, perhaps houses, coming together. The figures are playful, like all of Jason’s artwork, and the colours too represent that we’re all different from each other. (Winning design inside back cover) Sarah


“It was easier to talk about my life with photos, as I can be shy sometimes.” AMY & JOSHUA

11

explained that her coloured figures holding hands in a circle represent that we are all different from one another. Jason won the first prize of an iPad. Sarah won a runners up prize. Well done to both entrants from NSS.

The “Having a Say” VALID conference is an annual event attended by NSS participants across the organisation. Sixteen participants returned after three days of active participation attending workshops, performances, discussion forums and dinner dance. The conference aims to celebrate people’s achievements and abilities, to encourage individuals to speak up and be heard by government representatives and service providers and to develop strategies to address issues that arise. Over one thousand people attend the conference which provides a great opportunity for NSS participants to

catch up with old friends and create new friendships.

As part of informing prospective students and their families of the services provided, NSS actively participates in post school expos and holds an annual Open Day. Open Day is an exciting time for participants who prepare all year to present their achievements to prospective students and their families, past teachers and friends as well as to community members and local government officials. NSS opened its doors to over 120 visitors. Course information, performances and interactive workshops were presented on the day.

Community Education facilitates activities within groups and individual one to one support, ensuring a person centred approach is maintained within both service delivery options. Participants have the opportunity to further develop their life skills such as learning to independently use the self - check outs at a local supermarket when shopping for home; becoming valued volunteers; developing confidence on public transport; creating personal digital social stories that will assist with future planning; actively participating in community events; making connections, learning and reaching potential.

We have a creative team with varied life experiences and skills as well as cultural backgrounds making it an eclectic, innovative, knowledgeable and multi layered workforce. I take this opportunity to thank all staff at NSS, participants and their families, support staff, volunteers and our local business community for their ongoing support.

MARCELA SALGADOManager - Community Education


“I like being part of the team at the Red Cross Opportunity store in Collingwood. I look forward to volunteering each week” JENNY WITH FELLOW VOLUNTEER

Jason and his mother Renee and ASID representative Hikry Johnson

12


REGiSTEREDTRAiNiNG & WORKeducationDeveloping the skills for service users to move further towards an employment outcome has continued to be the focus of the Registered Training and Work Education unit. Our service users continue to work towards their goals of employment and developing work related skills with the assistance of our talented staff.

It has been a busy year in the Registered Training and Work Education unit. Work Education and Registered Training are different pathways to the same outcome: employment. These different pathways are complimentary to each other and both provide work readiness for our service users.

The Work Education Program, TrainingWorx, continues to be a valuable option for service users seeking work skill development. Practical hands-on experience allows service users to work closely with staff to identify strengths and areas of improvement which enables continuous improvement through monitoring and assessment. Numbers in this program have remained stable but momentum for this program is building.

We continue in partnership with Outlook Environment and City of Darebin to have our program participating in both the recycling of metal, as well as the second-hand shop. This provides opportunity to learn and practise retail skills, OHS skills, table management as well as identifying metal for recycling, dismantling computers and assisting with dismantling TV’s.

As Outlook Environmental is salvaging metal, Michael Patajak has been working hard developing his skills and concentration while dismantling old computers. “I work three days Monday, Thursday and Friday and I enjoy doing computers…I separate computer parts like the mother board, plastic covers and steel. I like to work by myself and learn to use tools, drills to remove screws and also use screw drivers”.

In Registered Training we continue to deliver Certificate I in Transition Education and Certificate I in Work Education. We have had one service user who completed the Certificate I in Work Education: congratulations Megan! We also had another leave the Certificate I in Work Education Program early after successfully gaining supported employment. Congratulations Kim!

We have increased enrolment in 2014, and have also been exploring new partnerships in the Registered Training unit. While we continue to deliver from our offices at Arthurton Road and Northcote library, we have also been trialling delivering our courses out of Ross House in the heart of Melbourne. This has been a great success with service users being able to access and use so many different public transport options and resources. “Ross House is good” Daniel stated. Chuong liked Ross House because “we learn how to use public transport and how to get to Ross

Daniel and Shannon are completing worksheets for Certificate I in Transition Education

“ i like to work by myself and learn to use

tools” MiCHAEl PATAJAK


SARAH EVERYManager - Registered Training and Work Education


Will is identifying and separating different types of metal in the Metal Area at DRRC.

ABOVE: Daniel reads the bus timetable. LEFT: Taylor is completing a packaging task during her work placement for Certificate I in Work Education

“we learn how to use public transport and how to get to

Ross house, NSS and our house”

DANiEl

also gave us an opportunity to reflect on our practices, identify improvements and ensure that our policies and procedures reflect the requirements of both VRQA Guidelines for VET providers and AQTF (Australian Quality Training Framework) Essential Conditions and Standards for Continuing Registration. As a result, we are having regular Validation and Moderation meetings in which staff consider a particular unit and reflect on any improvements that could be made to the assessment processes. This has also given us the opportunity to work with the staff from the Work Education program that can provide an industry perspective of work place readiness of participants to improve our training. Finally, RTO staff also updated the Language Learning and Literacy unit of the Certificate IV in Training and Assessment. This has allowed us to start thinking about processes to assist transition of new service users in the Registered Training Unit through identifying skills.

I’d like to acknowledge our great staff and their hard work in the past 12 months. Their work contributes to

the fantastic outcomes that our service users achieve every day. As the Registered

Training and Work Education Unit move forward, we are looking forward to developing new and strengthening existing partnerships to bring more community connectedness. This will provide our participants with greater and more valuable experiences while

achieving person-centred goals.

House, NSS and our house”. We are also running a unit in Certificate I in Work Education out of a meeting room at DRRC (Darebin Resource and Recycling Centre) in 2014. Skills discussed in the morning can then be put into practice in the afternoon when they join the Work Education program for practical skill development. This is complimentary to existing external work placements for service users. Service users enjoyed this opportunity: “its fun being in the shop” said Muna, and Taylor stated “I liked everything”.

The Registered Training unit also underwent an audit by VRQA (Victorian Registration and Qualification Authority) in September 2013. With the hard work of the entire team, we received registration for another five years. This

14

Options for Older People is committed to providing a relaxed environment that welcomes participants and their support network to take an active role in a self-directed approach to pursue activities of their choice, and to realise their goals and aspirations.

This person centred approach not only allows participants to continue to do the things that they enjoy doing but also to discover and explore new options. This environment maintains and nurtures long established friendships, and creates opportunities for new friendship networks to develop in activities that have real community participatory engagement.

Conversations at the beginning of each year focus on active engagement, and support participants to list the activities and venues of interest they want to explore over the coming year. People are supported to compile a book using images and photos of the things they have chosen to do. Throughout the year these activities are documented with photos, flyers, and brochures which are added to their book as the year progresses. At the end of the year it presents a pictorial snapshot reflecting the choices people have made.

Our partnerships and connections with local community groups continues to grow with people accessing Kingsbury and Alphington Bowls Club, volunteering at All Saint Church, delivering Meals on Wheels, attending classes at Holden Street and Thornbury Neighbourhood Houses, Morning Melodies at Watsonia RSL, leisure and exercise groups at Batman Park, The Wellington Knitting Club in Collingwood and the Greek Women’s Club at Jika Jika Community House.

This year has seen greater independence with Michael joining Elvi in Art Class, Diane join Sue and Judith in the Gentle Exercise Group, Elvi joining a Literacy Class with new friends from her Art Class, and Shauna joining a Pottery class. John is looking forward to becoming a member of the

OpTiONS fORolder people


“i have a new friend called

Steve, we knit together and talk

about things” JuDiTH

Reservoir Probus Social Club, Lisa enrolled in a Film Club at North Carlton Neighbourhood House, and others have enrolled in the Kangaroo and Joey Art and Craft group to work alongside local Aboriginal Elders.

This has increased the confidence and independence of participants, created new friendships, strengthen ties within the local community, and lead to many people expressing interest in exploring other community based groups and activities.

All participants have been embraced as contributing members of these community groups and the feedback from both participants and facilitators has been most positive. As well as attending weekly activities, people independently go

on regular outings, attend community lunches and join end of year Christmas celebrations.

Shauna and Judith’s involvement with the Wellington Street Knitting club has seen

them exhibit at the Royal Melbourne Show and Yarn Bomb a tree allocated by City of Yarra with knitted Christmas decorations. They also knitted blankets to donate to families in need, and participated in the Collingwood

Harvest Festival.

Judith: “It’s pretty good; I have a new friend called Steve and we knit together and

talk about things”

15

TESS RICHARDSONManager - Options for Older People

Michael and Elvi were recently invited to participate in a Holden Street Neighbourhood House lunch and discussion. They contributed to the next semesters planning, suggesting new activities and brainstorming ways to get more members of the community involved. The Neighbourhood House coordinator commented on how much they have enjoyed Elvi and Michael becoming part of the house community, and that Elvi is such a bright, positive presence at the Neighbourhood House.

Elvi: “Well, I’ve got new friends and I like my art and literacy teachers. I have a lot of fun and I’m exploring new things; I recommend it for anyone who wants to enjoy themselves”

A fun project started, when earlier this year, the Magical Melbourne group found an old vintage doll on the side of the road. Everyone thought it would be a great idea to restore her by taking it to the Malvern Dolls Hospital, and then sell her to raise money for children living in an Orphanage in Nepal. The group enjoyed buying clothing for the Doll at Op Shops, and have now picked up a fully restored, vintage dressed, ‘1953 Brighton Belle’ who will go up for auction on EBay. Long distance friendships have been developed, and this is yet another example of the valued contribution people with a disability make to the life of others in the community, both near and far.

Elvi at the community lunch

The doll found on the side of the road taken to Malvern Dolls Hospital.

“ i have a lot of fun and i’m exploring new

things” ElVi

RIGHT: Samantha and Brighton Belle at the doll hospital picking up the restored doll.

TOP RIGHT: Janine and doll at the doll hospital.

Regular contact with families and primary carers to monitor satisfaction, and more personalised catch ups at the quarterly morning teas, has seen partnerships strengthen. By working collaboratively, we continue to provide a vibrant, flexible range of options that offer people a real say about how they want to live their lives.

16Northern Support Services • Annual Report 2013 – 2014

RESpiTEprogramEven though many families take great joy in providing care to their loved ones so that they can remain at home, the physical, emotional and financial consequences for the family caregiver can be overwhelming without some support, such as respite programs. Northern Support Services prides itself on its flexible, family centred approach to respite. We provide opportunities and experiences for their loved ones based on expressed interests and desires of the participant.

RESPITE FOR OLDER CARERSRespite for Older Carers, has had their biggest year to date and delivered over 17000 hours of respite to its service users. Our refined focus this year has been to adapt the individual’s service to truly reflect on the need for respite that best suits the family/care giver. This has enabled some service users who have not fully utilised their funding in the past to better use the hours available to them.

InDIgEnOuS SChOOL hOLIDAy PROgRAmThis year we continue to deliver the Indigenous School Holiday program in the Hume region. This program and it’s partnership with Hume City Council won the Disability Category of the National Awards for Local Government 2014. This program was recognised for its innovation and successful delivery, highlighting the partnership and the model to engage with Indigenous people. I would like to acknowledge and thank the families who access our services and the staff who provide a wonderful service to the children.

The Indigenous School Holiday program has led to some other initiatives in the partnership between NSS and Hume City Council. We now have a cooking program for Indigenous children with a disability that allows the children to interact with the cooking process and experience the tastes, smells and textures of the food they are preparing. After this experience the children were able to take home muffins to share with their families that they cooked themselves. Many parents commented on the pride they saw in their children faces, a real demonstration of giving back to their families.

We are very grateful to the Wulumperi Indigenous Council who awarded NSS two grants to promote healthy lifestyles

for Indigenous people. These funds went towards providing the cooking program and some activities during the school holiday program.

The experience of delivering the Indigenous School Holiday program has helped NSS consider how we can enhance our services and develop our staff to respond to the culturally diversity within NSS.

NSS aims to continue to explore ways to be able to deliver services that recognise peoples cultural needs and we will continue to work with Indigenous people to provide a broader range of services with a person centred focus.

WELCOmE TO COunTRyIn recognition of the Indigenous families that now access our services and to celebrate Indigenous Culture we recently held a Welcome to Country ceremony at NSS premises.

The Wurundjeri are the traditional owners of the land that NSS stands upon. In Wurundjeri culture it is proper to officially welcome anyone coming onto the land and show respect to the Elders of that land. Tony Garvey is a Wurundjeri Elder and he attended the ceremony and welcomed us all to the land of his people. It was an exciting day with didgeridoo music, a smoking ritual and indigenous dancing. The children from the Indigenous School Holiday program attended with some of their families and many Elders from the area. It was a great day and a wonderful experience for all.

Mates at Phillip Island in Summer 2014


CAREN ASPINALLManager – Respite

SOCIAL SuPPORT gROuPSThe Social Support Groups have continued throughout the year providing a space for young people to come together and explore the notion of friendship and all that it means. We would like to acknowledge and thank Croxton Special Developmental School for their support in integrating students into one support group making it more cohesive and successful.

Dancers in the welcome to country ceremony

Winners of the Disability category of the National Awards for Local Government.


MY pLACEaccommodationMy Place Accommodation uses a person-centred approach when supporting people with an intellectual disability. This promotes a future that offers the same opportunities and rights to a positive lifestyle as everyone else, being valued and viewed as an equal contributor to the community, and being in control of decisions and lifestyle choices that affect them personally.

We engage with and listen to the people we support, discussing how they want to spend their time, the things they enjoy, their goals and aspirations, and we set plans in motion to help them achieve these outcomes. We not only do this on a daily basis through personal interaction, and progress notes but also yearly when developing their Personal Support Plans. All residents have had new Personal Support Plans developed over the past few months and these have been done in consultation with family, friends, work or day service places, support staff and anyone else the person wants to include in their support network.

Our role is to ensure that the people we support are empowered to know their rights, access those rights where and when they may choose, and that their rights are valued by staff, their friends and family, and the community as a whole. One of the most important roles we play as a service provider, is to ensure that those rights are afforded to the person.

The right to be who we are is probably the most fundamental right we possess, and the one that we will fight the hardest to create and retain. Recognising a person’s rights is essential to recognising their worth. The right to be part of a community is what connects us to other people.

Joining local community events, and maintaining and developing social networks and partnerships are import parts of everybody’s lives. We are able to support people to identify and achieve their own personal goals and aspirations through:• weekly house meetings• development of a Personal Support Plan• daily progress notes and personal catch ups • monthly keyworker reports that are linked

to Support Plan aspirations

Many of the goals and aspirations set by residents for this year have been achieved. Some of these include attending pottery at Thornbury Women’s Neighbourhood House, cooking classes at SPAN Community House, water aerobics at Northcote YMCA, AFL and cricket matches at the MCG, riding on the Melbourne Star Wheel, and going to local markets and restaurants. Holidays to Perth, Dromana and Phillip Island were a highlight for the people involved.

Nerys and Allen continue to pursue lifestyles of their choice. They both have a passion for native Australian plants and were finding it extremely difficult to fulfil this passion living in a first floor flat with no garden. Allen was also very


“My dad used to always go fishing

off the pier in St Kilda when i was little, i love to go fishing now, as

it reminds me of my dad. ”iDA WARNE

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PETER DAGLEISHManager - Accommodation


“i love being in my

new garden...” ALLEN

On their way to Grease...“Going to theatre regularly is something enjoyed by all”

Summer days with picnic are always a relaxing past time with friends

keen to grow vegetables and have fruit trees and this was not possible in the flat.

After extensive planning and many conversations, an opportunity arose for a move to a two bedroom town house with a private garden in Heidelberg Heights. Both Allen and Nerys were very excited when they first saw the property and accepted the offer straight away.

Allen says “I love being in my new garden, I have many new native plants growing in the ground and not just in pots. I get the plants from the farmers market at La Trobe

University and a native garden centre in Hurstbridge. I am looking forward to getting my vegetable garden going this

spring. Saturday mornings we go off to Victoria Markets to purchase fresh produce”.

I want to thank the people we support for having us in their lives, and also the team for their ongoing commitment to the people of Northern Support Services.

Artwork by Diane Selby Bush. 2012

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MY pLACEKeyRingThe 2013/2014 year has been one of consolidation for the My Place-KeyRing program. The program provided support to 35 individuals enabling them to live independently in their own homes.

Our KeyRings have continued to flourish over the year with people successfully maintaining their tenancies, spending individualised time with their Community Networker volunteer to receive the supports they choose and enjoying the company of friends through KeyRing get togethers. Throughout the year people have received assistance to manage such things as maintenance issues, bathroom modifications, what to do in a power outage and paying rent and bills. People have also been supported to manage making appointments and at times follow up medical issues. KeyRing get togethers remain a highlight of people’s busy lives and catching up to share a meal or see a movie has been enjoyed by all.

Our partnership with Community Housing Limited remains strong and we have now completed the allocation of individualized support packages assisting people achieve their goal of independent living.

Living independently comes with many responsibilities and a major one is safety in the home, particularly fire

safety. KeyRing members were provided an opportunity to participate in a fire safety presentation by the Melbourne Metropolitan Fire Brigade. This presentation was very interactive and provided people with valuable information on how to make their homes fire safe and what to do in the event of a fire emergency.

A highlight of the many KeyRing presentations undertaken throughout the year was an invitation to present the KeyRing model to the Victorian Parliament’s Family and Community Development Committee’s “Inquiry into Social Inclusion and Victorians with a Disability”. This was an excellent opportunity to promote the KeyRing service and also convey KeyRing member’s experiences of social inclusion in their local neighbourhoods and the broader community. The KeyRing service model was very well received and the information provided on people’s day to day experiences of social inclusion was considered very valuable.

My Place KeyRing looks forward to the coming year with enthusiasm and increasing opportunities to assist more people achieve their goal of living independently in their local communities, establishing new friendships and further developing every individual’s autonomy and self reliance.

GERALDINE FOWLERManager - My Place KeyRing


The KeyRing annual Christmas celebration is enjoyed by all

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and riskNorthern Support Services was able to clearly evidence it’s commitment to continuously improving service quality this year, with more investment being made in developing the organisations practice and systems than ever before. The quality framework NSS has developed is underpinned by person centred practice, with a focus on producing positive outcomes for all people, including staff.

NSS’ commitment to providing high quality service provision was recognised this year, as the organisation achieved formal certification against the Department of Human Service (DHS) Standards and the ISO 9001 Quality Management System Standard. The DHS Standards are designed to measure how services provide quality service provision to people with disabilities, in ways that respect and promote their rights whilst meeting their individual needs and aspirations. Achieving certification under the DHS Standards provided NSS with objective evidence that it’s quality framework was robust, effective and more importantly, that it focused on the delivery of person centred, high quality supports.

The ISO 9001 Quality Management System standard focuses on the systems that underpin service provision, in particular, it provides organisations with a framework for setting and measuring strategic quality objectives. NSS received certification against the ISO 9001 quality

system, which verified the massive strides the organisation has taken in the past year towards achieving its quality objectives. Furthermore, certification also provided NSS with verification that it’s systems and processes met international best practice methods, installing further confidence amongst staff that the organisations quality framework was valid, verifiable and effective.

One of the many components of NSS’ quality framework is it’s risk management system. The risk management system allows the organisation to forecast risk and put in place control measures that aim to reduce or eliminate identified risks, to ensure that they do not impact on the services that people receive. Risk management is just one of the many examples of how NSS’ systems contribute to the quality of the services that people receive.

As in previous years, NSS took the opportunity to facilitate consultation with staff and service users with the aim of obtaining feedback about the services the organisation provides, and the systems and processes that underpin it’s service provision. Feedback received was overwhelmingly positive and affirmed that the organisation was fulfilling its commitment to providing high quality supports to people of all abilities, in an environment that focused on people’s strengths, aspirations and goals.

Rachel KnightManager – Quality and Risk


QUALiTY

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Top Left: Melissa Slater Burns

Top Right: Jindi Warabak Dance Company

Middle: Annabell Omeara; Melissa Slater-Burns; Cathy – Hume Council employee; Jinny Hornbuckle – NSS staff; Lauren Bibby – NSS staff; Kendal Moses – NSS staff; April Austin; James Briggs; David Austin; Rhys Sutherland

Bottom Left: Stephen Beddon, Peter O’Mean

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Top Left: Samantha Baddeley and Ken Heath

Top Right: Anthony Madaffari

Middle Left:(top photo) Penny Koutroulos; (bottom left) Jonathon Andrianopourlos

Middle Right: David Hilton; Christal Wright; Sarah Veli

Bottom Left: Samantha Baddeley

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Artwork by Jennifer DixonBubbles. 2014

bOARD Ofmanagement


The Board Members of Northern Support Services for People with Disabilities Inc. submit herewith the annual financial report of the Association for the financial year ended 30 June 2014. In order to comply with the provisions of the Associations Incorporation Reform Act 2012, the Board Members report as follows:

The names of the Board Members of the Association during or since the end of the financial year are:

Name

Simon Bailey (Chairperson) Suzanne Hall

Andrew Steggall (Treasurer) Jeanette Kinahan

Phil Spathis (resigned 8 Oct 2013) Ailsa Wilson

Debora Jackson John Brown

Cathy Mihalopoulos (resigned 23 October 2013) Ged Kearney (appointed 23 October 2013)

Lisa Henderson (appointed 23 October 2013)

The above named Board Members held office during and since the end of the financial year unless otherwise stated.

Principal activities

The principal activity of the Association during the year was to provide education, training, accommodation support services and community access for people with disabilities. No significant change in the nature of this activity occurred during the year.

Review of operations

The surplus for the year amounted to $460,879 (2013: $608,100).

Changes in state of affairs

There were no significant changes in the state of affairs of the Association during the financial year.

Subsequent events

There has not been any matter or circumstance occurring subsequent to the end of the financial year that has significantly affected, or may significantly affect, the operations of the Association, the results of those operations, or the state of affairs of the Association in future financial years.

Future developments

Disclosures of information regarding likely developments in the operations of the Association in future financial years and the expected results of those operations is likely to result in unreasonable prejudice to the Association. Accordingly, this information has not been disclosed in this report.

27


Environmental regulations

The Association’s operations are not regulated by any significant environmental regulation under a law of the Commonwealth or of any State or Territory.

Indemnification of officers and auditors

During or since the financial year the Association has not indemnified or made a relevant agreement to indemnify an officer or auditor of the Association or of any related body corporate against a liability incurred as such an officer or auditor. In addition, the Association has not paid, or agreed to pay, a premium in respect of a contract insuring against a liability incurred by an officer of auditor.

Proceedings on behalf of the Association

No person has applied for leave of Court to bring proceedings on behalf of the Association or intervene in any proceedings to which the Association is a party for the purpose of taking responsibility on behalf of the Association for all or any part of those proceedings.

The Association was not a party to any such proceedings during the year.

Signed in accordance with a resolution of the Board.

On behalf of the Board Members

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bOARD Ofmanagementdeclaration


As detailed in Note 3 to the financial statements, the Association is not a reporting entity because in the opinion of the Board there are unlikely to exist users of the financial report who are unable to command the preparation of reports tailored so as to satisfy specifically all of their information needs. Accordingly, this ‘special purpose financial report’ has been prepared to satisfy the Boards’ reporting requirements under the Associations Incorporation Reform Act 2012.

The Board Members declare that:

(a) in the Boards’ opinion, there are reasonable grounds to believe that the Association will be able to pay its debts as and when they become due and payable; and

(b) in the Boards’ opinion, the attached financial statements and notes thereto are in accordance with the Associations Incorporation Reform Act 2012, including compliance with accounting standards and giving a true and fair view of the financial position and performance of the Association.

Signed in accordance with a resolution of the Board.

On behalf of the Board

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2014 2013

Note $ $

Continuing operations

Revenue 4 6,596,224 6,236,343

Administration costs (336,131) (303,749)

Depreciation (162,477) (212,451)

Fringe benefits tax (13,786) (19,332)

Motor vehicle expenses (336,673) (342,616)

Professional fees (66,524) (48,916)

Program costs (458,306) (402,822)

Property costs (205,371) (200,550)

Rent (82,474) (81,495)

Salaries (3,903,572) (3,604,923)

Superannuation (358,921) (291,100)

WorkCover (64,330) (45,943)

Other expenses (146,780) (74,346)

Surplus before tax 5 460,879 608,100

Income tax expense 3(a) - -

Surplus for the year 460,879 608,100

Items that may be reclassified subsequently to profit or loss:

Other comprehensive income 63,431 71,616

Total comprehensive surplus for the year 524,310 679,716

Notes to the financial statements are included on pages 36-46.

STATEMENT OF PROFiT OR lOSS AND OTHER COMPREHENSiVE iNCOME

for the year ended 30 June 2014

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2014 2013

Note $ $

Current assets

Cash and cash equivalents 6 4,015,117 3,419,260

Trade and other receivables 7 153,073 128,536

Other assets 8 63,115 71,550

Total current assets 4,231,305 3,619,346

Non-current assets 9 1,998,673 1,935,045

Other financial assets 10 1,816,813 1,947,580

Property, plant and equipment 3,815,486 3,882,625

Total non-current assets 8,046,791 7,501,971

Total assets

Current liabilities 11 286,924 320,689

Trade and other payables 12 42,916 35,731

Other financial liabilities 13 602,368 588,802

Provisions 932,208 945,222

Total current liabilities

Non-current liabilities 13 227,175 193,651

Provisions 227,175 193,651

Total non-current liabilities 1,159,383 1,138,873

Total liabilities 6,887,408 6,363,098

Net assets

Equity 688,808 688,808

Contributed capital 135,047 71,616

Retained earnings 6,063,553 5,602,674

Total equity 6,887,408 6,363,098


STATEMENT OF FiNANCiAl POSiTiONas at 30 June 2014


Contributed Investment Retained

capital capital earnings Total

$ $ $ $

Balance at 1 July 2012 688,808 - 4,994,574 5,683,382

Surplus for the year - - 608,100 608,100

Other comprehensive income - 71,616 - 71,616

Total comprehensive surplus for the year - 71,616 608,100 679,716

Balance at 30 June 2013 (Restated) 688,808 71,616 5,602,674 6,363,098

Surplus for the year - - 460,879 460,879

Other comprehensive income - 63,431 - 63,431

Total comprehensive surplus for the year - 63,431 460,879 524,310

Balance at 30 June 2014 688,808 135,047 6,062,451 6,887,408


STATEMENT OF CHANGES iN EQuiTy for the year ended 30 June 2014

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2014 2013

Note $ $

Cash flows from operating activities

Receipts from customers and government 6,334,302 5,987,662

Payments to suppliers and employees (5,951,108) (5,252,138)

Interest received 110,210 135,194

Dividends received 134,360 73,438

Net cash provided by operating activities 14(b) 627,764 944,156

Cash flows from investing activities

Proceeds from sale of financial assets - 499,096

Payments for financial assets - (1,348,541)

Proceeds from sale of property, plant & equipment - 58,130

Payments for property, plant & equipment (31,710) (163,382)

Net cash used in investing activities (31,710) (954,697)

Net increase/(decrease) in cash and cash equivalents 595,857 (10,541)

Cash and cash equivalents at the beginning of the year

3,419,260 3,429,801

Cash and cash equivalents at the end of the year14(a) 4,015,117 3,419,260


STATEMENT OF CASH FlOWSas at 30 June 2014

Northern Support Services • Annual Report 2013 – 2014Northern Support Services • Annual Report 2013 – 201435

1. GENERAL INFORMATION

Northern Support Service for People with Disabilities Inc. (“the Association”) is an Association, incorporated in Victoria, Australia and operating in Victoria, Australia.

Northern Support Service for People with Disabilities Inc.’s registered office and principal place of business are as follows:

30 Union Street NORTHCOTE VIC 3070

2. ADOPTION OF NEW AND REVISED ACCOUNTING STANDARDS2.1 New and revised AASBs affecting amounts reported and/or disclosures in the financial statements

In the current year, the Association has applied a number of new and revised AASBs issued by the Australian Accounting Standards Board (AASB) that are mandatorily effective for an accounting period that begins on or after 1 January 2013.

Standards affecting presentation and disclosure

AASB 2012-2 ‘Amendments to Australian Accounting Standards – Disclosures – Offsetting Financial Assets and Financial Liabilities’

The Association has applied the amendments to AASB 7 ‘Disclosures – Offsetting Financial Assets and Financial Liabilities’ for the first time in the current year. The amendments to AASB 7 require entities to disclose information about rights of offset and related arrangements (such as collateral posting requirements) for financial instruments under an enforceable master netting agreement or similar arrangement.

The amendments have been applied retrospectively. As the Association does not have any offsetting arrangements in place, the application of the amendments does not have any material impact on the financial statements.

AASB 2012-5 ‘Amendments to Australian Accounting Standards arising from Annual Improvements 2009-2011 Cycle’

The Annual Improvements to AASBs 2009 - 2011 have made a number of amendments to AASBs. The amendments that are relevant to the Association are the amendments to AASB 101 regarding when a statement of financial position as at the beginning of the preceding period (third statement of financial position) and the related notes are required to be presented. The amendments specify that a third statement of financial position is required when a) an entity applies an accounting policy retrospectively, or makes a retrospective restatement or reclassification of items in its financial statements, and b) the retrospective application, restatement or reclassification has a material effect on the information in the third statement of financial position. The amendments specify that related notes are not required to accompany the third statement of financial position.

NOTES TO THE FiNANCiAl STATEMENTS for the year ended 30 June 2014

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2. ADOPTION OF NEW AND REVISED ACCOUNTING STANDARDS (CONT’D)2.1 New and revised AASBs affecting amounts reported and/or disclosures in the financial statements (cont’d)

AASB CF 2013-1 ‘Amendments to the Australian Conceptual Framework’ and AASB 2013-9 ‘Amendments to Australian Accounting Standards – Conceptual Framework, Materiality and Financial Instruments’

(Part A Conceptual Framework)

This amendment has incorporated IASB’s Chapters 1 and 3 Conceptual Framework for Financial Reporting as an Appendix to the Australian Framework for the Preparation and Presentation of Financial Statements. The amendment also included not-for-profit specific paragraphs to help clarify the concepts from the perspective of not-for-profit entities in the private and public sectors.

As a result the Australian Conceptual Framework now supersedes the objective and the qualitative characteristics of financial statements, as well as the guidance previously available in Statement of Accounting Concepts SAC 2 ‘Objective of General Purpose Financial Reporting’. The adoption of this amending standard does not have any material impact on the financial statements.

AASB 2012-10 ‘Amendments to Australian Accounting Standards – Transition Guidance and Other Amendments’

This standard amends AASB 10 and various Australian Accounting Standards to revise the transition guidance on the initial application of those Standards. This standard also clarifies the circumstances in which adjustments to an entity’s previous accounting for its involvement with other entities are required and the timing of such adjustments. The adoption of this amending standard does not have any material impact on the financial statements.

AASB 13 ‘Fair Value Measurement’ and AASB 2011-8 ‘Amendments to Australian Accounting Standards arising from AASB 13’

The Association has applied AASB 13 for the first time in the current year. AASB 13 establishes a single source of guidance for fair value measurements and disclosures about fair value measurements. The scope of AASB 13 is broad; the fair value measurement requirements of AASB 13 apply to both financial instrument items and non-financial instrument items for which other AASBs require or permit fair value measurements and disclosures about fair value measurements, except for share-based payment transactions that are within the scope of AASB 2 ‘Share-based Payment’, leasing transactions that are within the scope of AASB 117 ‘Leases’, and measurements that have some similarities to fair value but are not fair value (e.g. net realisable value for the purposes of measuring inventories or value in use for impairment assessment purposes).

AASB 13 defines fair value as the price that would be received to sell an asset or paid to transfer a liability in an orderly transaction in the principal (or most advantageous) market at the measurement date under current market conditions. Fair value under AASB 13 is an exit price regardless of whether that price is directly observable or estimated using another valuation technique. Also, AASB 13 includes extensive disclosure requirements.

37Northern Support Services • Annual Report 2013 – 2014


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2. ADOPTION OF NEW AND REVISED ACCOUNTING STANDARDS (CONT’D)2.1 New and revised AASBs affecting amounts reported and/or disclosures in the financial statements (cont’d)

AASB 13 requires prospective application from 1 July 2013. In addition, specific transitional provisions were given to entities such that they need not apply the disclosure requirements set out in the Standard in comparative information provided for periods before the initial application of the Standard. In accordance with these transitional provisions, the Association has not made any new disclosures required by AASB 13 for the 2013 comparative period (please see notes 13, and 14 for the 2014 disclosures). Other than the additional disclosures, the application of AASB 13 does not have any material impact on the amounts recognised in the financial statements.

AASB 119 ‘Employee Benefits’ (2011) and AASB 2011-10 ‘Amendments to Australian Accounting Standards arising from AASB 119 (2011)’

In the current year, the Association has applied AASB 119 (as revised in 2011) ‘Employee Benefits’ and the related consequential amendments for the first time.

AASB 119 (as revised in 2011) changes the accounting for defined benefit plans and termination benefits. The most significant change relates to the accounting for changes in defined benefit obligations and plan assets. The amendments require the recognition of changes in defined benefit obligations and in the fair value of plan assets when they occur, and hence eliminate the ‘corridor approach’ permitted under the previous version of AASB 119 and accelerate the recognition of past service costs. All actuarial gains and losses are recognised immediately through other comprehensive income in order for the net pension asset or liability recognised in the statement of financial position to reflect the full value of the plan deficit or surplus. Furthermore, the interest cost and expected return on plan assets used in the previous version of AASB 119 are replaced with a ‘net interest’ amount under AASB 119 (as revised in 2011), which is calculated by applying the discount rate to the net defined benefit liability or asset. These changes have had an impact on the amounts recognised in profit or loss and other comprehensive income in prior years (see the tables below for details). In addition, AASB 119 (as revised in 2011) introduces certain changes in the presentation of the defined benefit cost including more extensive disclosures.

Specific transitional provisions are applicable to first-time application of AASB 119 (as revised in 2011). The Association has applied the relevant transitional provisions and restated the comparative amounts on a retrospective basis (see the tables below for details).

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NOTES TO THE FiNANCiAl STATEMENTS for the year ended 30 June 20142. ADOPTION OF NEW AND REVISED ACCOUNTING STANDARDS (CONT’D)2.2 Standards and Interpretations in issue not yet adopted

At the date of authorisation of the financial statements, the Standards and Interpretations listed below were in issue but not yet effective.

Standard/InterpretationEffective for annual reporting periods beginning on or after

Expected to be initially applied in the financial year ending

AASB 9 ‘Financial Instruments’, and the relevant amending standards.

1 January 2017 30 June 2018

AASB 1031 ‘Materiality’ (2013) 1 January 2014 30 June 2015

AASB 2013-9 ‘Amendments to Australian Accounting Standards – Conceptual Framework, Materiality and Financial Instruments’

1 January 2014 30 June 2015

At the date of authorisation of the financial statements, the following IASB Standards and IFRIC Interpretations were also in issue but not yet effective, although Australian equivalent Standards and Interpretations have not yet been issued.

Standard/InterpretationEffective for annual reporting periods beginning on or after

Expected to be initially applied in the financial year ending

Annual Improvements to IFRSs 2010-2012 Cycle

1 July 2014 30 June 2015

Annual Improvements to IFRSs 2011-2013 Cycle

1 July 2014 30 June 2015

3. SIGNIFICANT ACCOUNTING POLICIES

FINANCIAL REPORTING FRAMEWORKThe Association is not a reporting entity because in the opinion of the Board there are unlikely to exist users of the financial report who are unable to command the preparation of reports tailored so as to satisfy specifically all of their information needs. Accordingly, these special purpose financial statements have been prepared to satisfy the Board’s reporting requirements under the Associations Incorporation Reform Act 2012.

For the purposes of this financial report, Northern Support Services for People with Disabilities Inc is a not for profit entity.

STATEMENT OF COMPLIANCEThe financial statements have been prepared in accordance with the Association Incorporation Reform Act 2012, the recognition and measurement requirements specified by all Australian Accounting Standards and Interpretations, and the disclosure requirements of Accounting Standards AASB 101 Presentation of Financial Statements, AASB 107 Statement of Cash Flow, AASB 108 Accounting Policies, Changes in Accounting Estimates and Errors and AASB 1054 ‘Australian Additional Disclosures’.

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BASIS OF PREPARATIONThe financial statements have been prepared on the basis of historical cost, except for the revaluation of certain non-current assets and financial instruments. Cost is based on the fair values of the consideration given in exchange for assets. All amounts are presented in Australian dollars, unless otherwise noted.

CRITICAL ACCOUNTING JUDGEMENTS AND KEY SOURCES OF ESTIMATION UNCERTAINTYIn the application of the Association’s accounting policies, which are described below, management are required to make judgements, estimates and assumptions about carrying amounts of assets and liabilities that are not readily apparent from other sources. The estimates and associated assumptions are based on historical experience and other factors that are considered to be relevant. Actual results may differ from these estimates.

The estimates and underlying assumptions are reviewed on an ongoing basis. Revisions to accounting estimates are recognised in the period in which the estimate is revised if the revision affects only that period, or in the period of the revision and future periods if the revision affects both current and future periods.

Long service leaveManagement judgement is applied in determining the following key assumptions used in the calculation of long service leave at reporting date:

• future increases in salaries and wages;

• future on cost rates; and

• experience of employee departures and period of service.

Property, plant and equipmentUseful lives and residual value of property, plant and equipment are reviewed annually. Judgement is applied in determining the useful lives of property, plant and equipment. Any reassessment of useful lives and residual value in a particular year will affect depreciation and amortisation expense (either increasing or decreasing) from the date of reassessment through to the end of the reassessed useful life for both the current and future years.

Provision for doubtful debts Management’s judgement is applied in determining the provision for doubtful debts. If the estimated recoverable amount of the debtor is less than the amount of revenue recognised, the difference is recognised in the provision for doubtful debts.

The following significant accounting policies have been adopted in the preparation and presentation of the financial report:

(a) Income taxThe Association is a Public Benevolent Institution, and is therefore exempt for income tax purposes.

(b Comparative figuresWhen required by Accounting Standards, comparative figures have been adjusted to conform to changes in presentation for the current financial year.

(c) Property, plant and equipment

The depreciable amount of property, plant and equipment are depreciated on a straight line basis over the useful lives of the assets to the Association commencing from the time the asset is held ready for use. The depreciable amount of motor vehicles are depreciated on a diminishing value basis over the useful lives of the assets to the association commencing from the time the asset is held ready for use. Freehold land is not depreciated.

At each reporting date, the Board Members review a number of factors effecting plant, equipment and motor vehicles, including their carrying values, to determine if these assets, grouped into cash generating units may be impaired. If an impairment indicator exists, the recoverable amount of the asset being the higher of the asset’s ‘fair

40



value less costs to sell’ and ‘value in use’ is compared to the carrying value. Any excess of the assets carrying value over its recoverable value is expensed in the statement of profit or loss and comprehensive income as an impairment loss.

As the future economic benefits of the Association’s assets are not primarily dependent on their ability to generate cash inflows, and if deprived of the asset, the Association would replace the asset’s remaining future economic benefits, ‘value in use’ is determined as the depreciated replacement cost of the asset, rather than by discounted future cash flows.

(c) Property, plant and equipment (cont’d)The depreciation rates used for each class of depreciable asset are:

Class of fixed assets Depreciation rates

Leasehold improvements 2%

Buildings 2.5%

Plant and equipment 10-30%

Motor vehicles 22.5%

Computers 20-40%

The assets’ residual values and useful lives are reviewed, and adjusted if appropriate, at each reporting date.

An item of property, plant and equipment is derecognised upon disposal or when no future economic benefits are expected to arise from the continued use of the asset. Any gain or loss arising on the disposal or retirement of an item of property, plant and equipment is determined as the difference between the sales proceeds and the carrying amount of the asset and is recognised in profit or loss.

(d) Employee benefitsA liability is recognised for benefits accruing to employees in respect of wages and salaries, annual leave, and long service leave when it is probable that settlement will be required and they are capable of being measured reliably.

Liabilities recognised in respect of employee benefits expected to be settled within 12 months, are measured at their nominal values using the remuneration rate expected to apply at the time of settlement.

Liabilities recognised in respect of employee benefits which are not expected to be settled within 12 months are measured as the present value of the estimated future cash outflows to be made by the association in respect of services provided by employees up to reporting date.

Payments to defined contribution retirement benefit plans are recognised as an expense when employees have rendered service entitling them to the contributions.

Provision for sick leave has been made this year based on 50% of the entitlement amount.

(e) InvestmentsAFS financial assets

Listed shares and listed redeemable notes held by the Association that are traded in an active market are classified as AFS and are stated at fair value.

Gains and losses arising from changes in fair value are recognised in other comprehensive income and accumulated in the investments revaluation reserve, with the exception of impairment losses, interest calculated using the effective interest method, and foreign exchange gains and losses on monetary assets, which are recognised in profit or loss.

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Where the investment is disposed of or is determined to be impaired, the cumulative gain or loss previously accumulated in the investments revaluation reserve is reclassified to profit or loss.

Dividends on AFS equity instruments are recognised in profit or loss when the Association’s right to receive the dividends is established.

The fair value of AFS monetary assets denominated in a foreign currency is determined in that foreign currency and translated at the spot rate at the end of the reporting period. The foreign exchange gains and losses that are recognised in profit or loss are determined based on the amortised cost of the monetary asset. Other foreign exchange gains and losses are recognised in other comprehensive income.

(f) Cash and cash equivalentsCash comprises cash on hand and demand deposits. Cash equivalents are short-term, highly liquid investments that are readily convertible to known amounts of cash and which are subject to an insignificant risk of changes in value.

(g) Goods and Services Tax (GST) Revenues, expenses and assets are recognised net of the amount of goods and services tax (GST), except:

i. where the amount of GST incurred is not recoverable from the taxation authority, it is recognised as part of the cost of acquisition of an asset or as part of an item of expense; or

ii. for receivables and payables which are recognised inclusive of GST.

The net amount of GST recoverable from, or payable to, the taxation authority is included as part of receivables or payables.

Cash flows are included in the statement of cash flows on a net basis. The GST component of cash flows arising from investing and financing activities which is recoverable from, or payable to, the taxation authority is classified as operating cash flows.

(h) RevenueRevenue is recognised to the extent that it is probable that the economic benefits will flow to the Association and the revenue can be reliably measured. The following specific recognition criteria must also be met before revenue is recognised:

Government grants Grants are principally of a recurrent or capital nature and intended to fund ongoing operations or asset acquisitions.

Income from grants is measured at the fair value of the contributions received or receivable and only when all the following conditions have been satisfied:

• the Association obtains control of the grant funds or the right to receive the grant funds;

• it is probable that the economic benefits comprising grants will flow to the Association; and

• the amount of the grant can be measured reliably.

Government grants are not recognised until there is reasonable assurance that the Association will comply with the conditions attaching to them and that the grants will be received.

Interest revenueInterest revenue is recognised on a proportional basis taking into account the interest rates applicable to the financial assets.

42

Northern Support Services • Annual Report 2013 – 2014Northern Support Services • Annual Report 2013 – 2014


(i) Trade and other receivablesTrade receivables are recognised and carried at original invoice amount less an allowance for any uncollectible amounts.

An estimate for doubtful debts is made when collection of the full amount is no longer probable. Bad debts are written off when identified.

(j) Trade and other payablesTrade and other payables represent unpaid liabilities for goods received by and services provided to the Association prior to the end of the financial year. The amounts are unsecured and are normally settled within 30 days.

(k) ProvisionsProvisions are recognised when the Association has a present obligation (legal or constructive) as a result of a past event, it is probable that the Association will be required to settle the obligation, and a reliable estimate can be made of the amount of the obligation.

The amount recognised as a provision is the best estimate of the consideration required to settle the present obligation at the end of the reporting period, taking into account the risks and uncertainties surrounding the obligation. When a provision is measured using the cash flows estimated to settle the present obligation, its carrying amount is the present value of those cash flows (where the effect of the time value of money is material).

When some or all of the economic benefits required to settle a provision are expected to be recovered from a third party, a receivable is recognised as an asset if it is virtually certain that reimbursement will be received and the amount of the receivable can be measured reliably.

(m) Impact on financial statements due to changes in accounting policiesInvestments held by the Association had previously been accounted for at cost. In the application of AASB 139 management have determined the classification of these shares as Available for Sale financial assets is more appropriate treatment. As a result of this change in accounting policy prior year financial statements have been restated. The following tables show the adjustments recognised for each individual line item.

For year ended 30 June 2013 as

previously reported $

Adjustment $


restated $

Profit for the year 608,100 - 608,100

Total comprehensive income for the year - 71,616 71,616

Total comprehensive income for the year 608,100 71,616 679,716

Impact on net assets as at 1 July 2013

As at 30 June 2013 as previously reported

$Adjustment

$


restated $

Available for sale financial assets 1,863,429 71,616 1,935,045

Total effect on net assets 1,863,429 71,616 1,935,045

Impact on equity as at 1 July 2013

Investment reserve - 71,616 71,616

Total effect on equity - 71,616 71,616

43


FiN

AN

CE

S


2014 $

2013 $

4. REVENUE

State government grants 5,638,610 5,215,939

Reservoir recycling 50,424 48,208

Board and lodging – RESI 58,809 56,461

DHS project funding - 110,983

Service fees and program income 376,903 377,789

Non-operating activities

Interest received 110,210 135,194

Dividends received 134,360 73,438

Gain on sale of property, plant and equipment - 13,148

Other income 226,908 205,183

6,596,224 6,236,343

5. Surplus for the year

Surplus for the year has been arrived at after charging the following items of expense:

Gain on disposal of property, plant and equipment - 13,148

Remuneration of the auditors for audit services 18,426 18,000

The auditor of Northern Support Services for People with Disabilities Inc. is Deloitte Touche Tohmatsu.

6. Cash and cash equivalents

Cash on hand 1,419 900

Cash at bank – NSS account 689,030 105,108

Cash at bank – Term deposits 3,324,668 3,313,252

4,015,117 3,419,260

7. Trade and other receivables

Fees in arrears – current 46,599 38,420

Fees in arrears – overdue 30,621 40,502

77,220 78,922

Other receivables 75,853 49,614

153,073 128,536

8. Other assets

Prepayments 63,115 71,550

9. OTHER FINANCIAL ASSETS

Available for sale financial assets 1,998,673 1,935,045

1,998,673 1,935,045

44



2014 $

2013 $

10. PROPERTY, PLANT AND EqUIPMENT

Land at cost 210,633 210,633

Buildings at cost 380,885 380,885

Accumulated depreciation (78,946) (71,324)

301,939 309,561

Building improvements at cost 1,287,052 1,287,052


976,653 1,010,632

Plant and equipment at cost 730,555 701,729


52,973 63,413

Motor vehicle at cost 812,876 812,876


274,615 353,341

Total property, plant and equipment 1,816,813 1,947,580

11. TRADE AND OTHER PAYABLES

Trade payables 88,529 80,730

Employment liabilities 142,793 161,341

Goods and services tax payable 31,238 65,826

Accrued expenses 24,364 12,792

286,924 320,689

12. OTHER FINANCIAL LIABILITIES

Income received in advance 42,916 35,731

13. PROVISIONS

Current

Long service leave 186,564 188,928

Annual leave 219,659 218,205

Sick leave 196,145 181,669

602,368 588,802

Non-current

Long service leave 227,175 193,651

45


FiN

AN

CE

S


2014 $

2013 $

14. Cash and cash equivalents

(a) Reconciliation of cash and cash equivalents

For the purposes of the statement of cash flows, cash and cash equivalents includes cash on hand and in banks and investments in money market instruments, net of outstanding bank overdrafts. Cash and cash equivalents at the end of the financial year as shown in the statement of cash flows is reconciled to the related items in the statement of financial position as follows:-

Cash and cash equivalents 4,015,117 3,419,260

(b) Reconciliation of surplus for the year to net cash flows from operating activities

Surplus for the year 460,879 608,100

Depreciation 162,477 212,451

Gain on sale of property, plant and equipment - (13,148)

Changes in net assets and liabilities:

(Increase)/decrease in assets:

Trade and other receivables (24,537) (859)

Other assets 8,435 9,812

(Decrease)/increase in liabilities:

Trade and other payables (33,765) 77,130

Income received in advance 7,185 (26,042)

Provisions 47,090 76,712

Net cash provided by operating activities 627,764 944,156

15. CONTINGENT LIABILITY

The Association currently leases a property at Ethel Street, Thornbury. The lease agreement requires the Association at its own cost to remove and carry away all fixtures and improvements at or prior to the expiration of the lease term. The Associations has a 25 year lease on Lot 1, which began in the 2009 financial year, which is used for overnight respite and training activities. Major building improvements to the Respite Building were completed in 2009.

16. Subsequent events

No matter or circumstance has arisen since 30 June 2014 that has significantly affected, or may significantly affect:

(a) Operations in future financial years, or

(b) Results of those operations in future financial years, or

(c) The state of affairs in future financial years.

46


Muna AdenCaroline AgiusMaryanne AgiusEvelyn AlexanderAmal AlhabsyiAlexander AltisMontathar Al-YaseryJonathon AndrianopoulosSamantha AshdownApril AustinSamantha BaddeleyCarli BainGraeme BarnardElizabeth BarnardJulie BaulchGeoff BaulchStephen Beddome Peter Ben Annie BeestonEva BenehoustosNadia BianchinAnne Marie BizzottoKim BoltonDaniel BonolloRose Marie BorgJennifer BowdenJames BriggsSue BrittainShauna BrooksFrank BruzzichesiSandra BuckleyColin BunnPeter CagorskiGuiseppe CalcagnoPaul CampbellTim CarolaneBernie CarrollChristopher ChanValerio CicconeDianne CiliaJack Clinton-MorganChristopher CoeJulie ConnorsJennifer Coomber

Jennifer CorfeMichelle CoulsonSandra CouplandJulie CrymbleGavin CrymbleDavid CuthbertsonDamian CullinanJulie CuthellCarla DareNeg DaskalakisMatthew De FazioDamien Di GiacomoDaniel Di StefanoMatt DinelliJennifer DixonEmily DoberPaul DonazzonJanine DrapeSusan DytCory EastlakeJohn EbelingChristopher ErwinMichael ErwinStephen EvansJeremy FinnMichael FitzpartickIsobel FrancisSean GazarraLucas GalatiMaranda GaulJohn GaulMoira GearyMichael GhazlanBarbara GibbsLynette GibbsTyler GibsonIan GoldMargaret GoldingMarina GoudisNicholas GoudisNicholas GouldJulyen GreenMarea GreenVincent Guerrera

Max GuineyPaul HaberfieldGreg HalletKen HalletMark HamraGaylene HargraveMargaret HarringtonMeagann HarrisonTaylor HarrisonKenneth HeathJeanette HermassooPatricia HicksRobert HicksDavid HiltonLois HirtAmanda HooperCharles HouseJessica HoustonDaryl HughesMaria IaconisMauro IeronimoElizabeth IvanoffKatrina JackmanChristopher JacksonAlan JamesDeno KanagasabyWayne KeaneHonora KearneyMichael KeenSerena KhanJohn KostarakisPenny KoutroulasJimm KoutroulosGreg KrolikowskiRobert LaganaMaurice LaganaDebra LanePaul LanyonKimberley LauretaJulliane LaveaKathy LeJohn LeeStephen LeviAnderson Lim

47

SERViCE USERS &Residents


Leslie LingardPaul LoftDaniel LoginEllen LongFiona LonghurstShaun LubyAndrew LuongLoretta LynchDanny LyonsBelinda LyonsAnthony MadaffariJulia ManningIsabel ManzellaSandro MarriottiLiljana MarkoskaDarren MartinOussama MasriStellios MazonakisClint McCallumJenna McDonallShelley McLeanCharlotte McNabbArthur McVeighGina MercuriStephen MeesePatricia MeliElvi MetsarChris MessinisGordon MooreNeil MouldingTheresa MullinsJoan MumfordWill MurraySteve MyrodellisChuong NguyenAlex NguyenPeter NikolareasJohn NobleJodie NobleWayne NorthRobert NorthMark O’GormanPeter O’MearaJulie O’Neal

Anna Maria OcchipintiRita PaceDanny PalmaJohn PaloukasRoger PanCallum PanjkovDaniel PansinoMathew PantelidisMatthew ParhamHeidi PartridgeMichael PatajacMaria PicquaddioDavid PierceBernadette PresnellJillian RichardsBelinda RichardsonCarol RitchieMegan RobertsAnthony RomagnanoJohn RomanoBill RoubosRaymond (Ray) RuffChristine RuleRoneen RunworthJade SandersonRileigh SandersonDina SantoroJason SaykaliChristoper SchravenGaetano SciglitanoDianne SelbyYun Wei SiewFauzi SeoudRobin ShadforthMichael ShieldsJackie ShielsJosh SidnellMarius SielawaVasso SimopoulosVal SkidmoreDorothy SkinnerMelissa Slater-BurnsMegan SloanLisa Smith

Natalie SmithAnthony SmythJulie StambanisRay StokesDarren StreetShannon SuttonPhilippa (Pippa) SwanwickKaren TabbahJudith TaceyJoshua TaphouseKhouloud TaqiKristian TasevskiAmy TaylorStuart TaylorWilliam TheodoridisUyen Ton NuDale ToyKim TranPeter TselepiBill TsounisAdam TullyStacey UddinsJanet UnklesMaria VacircaSarah VeliAllan Walter Nerys WaltersSharon WambeekMichael WarburtonIda WarneNorman WebbEdward WhiteBen WildeJanine WoodlockHarley WoodruffChristal WrightSarah YartimLisa ZappinoLaura ZenuliPaul Zyka

48

EMpLOYEES


Sharyn AndersonLyn AndressenCaren AspinallVicki BarkerKristy BellisKylie BettsAnjana BhanLauren BibbyAnna BilsonWendy BourkeRebecca BoyackTyson BrooksJames BullRossella BuonoJodie BurnsPei CaiRachel CannataDonna CarrTamalita CoeNigel CooperNetani CoriakulaPenelope CotterCristina Da SilvaPeter DalgleishRhonda DejongBeau DeurwaarderSunny DhallPrakriti DhirMichael DixonGemma DodevskaTracy DreierSarah EveryMelissa FerrisKara FolwellGeraldine FowlerCorinne FyffeJacqueline GarbettLucinda GiffordKatrina GuidaTullulha Gulia-RyeMegan HartEnrico HipolitoVirginia HornbuckleKirsty HulmHeba Hussein

Emma JacksonSalu JosephRupinder KaurEmma KervilleRachel KnightSusan KolaricVesna KoncarJo Anne La RoccaElise LangfordDaniel LaurenceAndrew LeungSolita LikuLachlan MarshallJean MasonKavita MatttaJade McEwenJohanna MercerNicola MercerZoe MillerJessica MoorhouseEmily MorrisonMichelle MosesKendal MosesSandra MurphyOlga MurrayAndrea NeulistMaata Palavi-MakasiniLina PanettaMerekura ParangiAnna ParryGeorgia PattisonTheresa PaulkaCatherine PriceTina RichardsTeresa RichardsonDamian RigoniAnthony RisoliIan RobertsonMarcela SalgadoWendy ScrivenDaryl ShearsSandy ShehataParwinder SinghDeepika SinghKathy Slaveski

Sarah SmithRobert SnarskiEmma SoderlundSarah SpikerEmma StevensTevita TavoMaylen TurnerYvonne UtoasegaCampbell VinsonJulie WaddinghamHayley WestlakeKatherine WheelerLaurel WielandDiana WielandElise WilkinsonJennifer WilliamsKathleen WissellGail Younie VOLUNTEERSPaula BranorCristina Da SilvaMark DawsonOlivia GarbiecHelen GerrardEmma JacksonCatherine Fay O’Farrell

49

Jason Saykali’s winning logo design for the ASID Australasian Society for Intellectual Disability conference

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