ANNUAL REPORT 2013-2014 · 2015. 2. 10. · ANNUAL REPORT 2013-2014 . January 14, 2015 ... Largely,...

. . . promoting individual self-sufficiency

and fostering community economic growth

through local workforce development

ANNUAL REPORT

2013-2014

January 14, 2015 Dear Workforce Board Members: We have had another great year as is indicated in this annual report. In addition to the cited accomplishments, we moved the Career Center, recently employed another great Director, and engineered a smooth transition in our leadership. This is a good time for me to retire as Chairperson, however, I intend to serve on the board for a little while longer. The implementation of the Workforce Innovation and Opportunity Act, which will begin shortly, will require a few changes to the board. My suggestion is that we make those changes slowly and change our board membership by attri-tion whenever possible. We will also need to take whatever action is necessary to be in compliance with the new legislation. I believe, the new legislation should allow us to improve our operation and provide better services to participants. Our Youth program will undergo some significant changes with the im-plementation of WIOA. We can depend on the Youth Council to assist us to man-age our way through those changes. Largely, the in-school program will get smaller and the out-of-school program will be larger. We have a great and dedicated staff and I appreciate all of their efforts throughout the year. I also appreciate your attendance at meetings and consid-eration of issues of importance to the program. Best wishes as we move forward together. Sincerely,

Tom Jensen, Chairperson

January 14, 2015 Dear Workforce Board Members: I have enjoyed the past 24 years serving as your Director. We have kept the same basic principles…participants come first, do things that make sense, have fiscal integrity and accountability, and achieve our performance standards for that entire time. I am sure Windie and the board will adopt the same goals for the future. One of our challenges during the past year was the move of our Ca-reer Center in October. We left the University Avenue location and moved into the state building located at 2700 Middlebrook Pike and the state is now our landlord. The move itself was a success and all of our Career Center part-ners worked hard to insure a smooth transition. Challenges with the appear-ance of the outside of the building and the campus continue. We will keep working on those. Our participants had great success this year as is indicated in the re-port. It gives me great pleasure to observe the progress made by those we are charged to serve. That said, I am looking forward to being retired. Best wishes for the future. I continue to appreciate and admire your service as board members. Sincerely,

Vaughn Smith, Director

Dear Workforce Board Members: Thank you for your ongoing leadership contributions to Workforce Connections as we implement Workforce Development programs here in our local area. As our annual report illustrates, we have continued to build oppor-tunities for success for individuals as well as employers in our region. I appreciate the support you have expressed to me as I step into the role of Director following Vaughn’s retirement. I look forward to working with you and our very capable staff as we build on our success, but also forge excit-ing new paths in 2015. Sincerely, Windie Wilson

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January 2015

Workforce Connections

Workforce Connections (WFC), a division of the Knoxville-Knox County Community Action Com-mittee (CAC), provides workforce development services to the citizens and businesses of Knox County. WFC is accountable to and works in conjunction with the local workforce investment board to administer varied state and federally funded programs. WFC ensures that these em-ployment related resources effectively meet the needs of residents in Local Workforce Invest-ment Area Three (Knox County).

During 2013-2014, Workforce Connections: Connected people with jobs- Provided job search assistance in more than 18,983 cus-

tomer visits Assisted 289 people in earning Career Readiness Certifi-

cates Prepared people for jobs- Provided training services to almost 250 unemployed adults

and dislocated workers, enabling them to gain new job skills and improve their employability

Helped 39 youth attain a diploma or GED Helped individuals improve their standard of living- In-school youth had opportunities to earn $1177 through

part-time summer work experiences. In addition, in-school youth earned over $22,000 in incentives for improving grades, upgrading basic reading and math skills, graduation and follow-up

Older youth program completers saw their annual wages increase by an average of $25,193

Adults and Dislocated Workers completing training pro-grams will collectively earn more than $4,600,000 in their first year after program completion


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Workforce Connections Funded through the Workforce Investment Act (WIA) and coordinated with several partners, the Career Center provides career development services to indi-viduals and business services to the employer commu-nity. Anyone may access the core services offered at the Career Center. Individuals needing additional assistance may qualify for more intensive services and/or skill training made available through Career Center partners. The Tennessee Career Center is part of the American Job Center network.

In 2013-2014, the Career Center enrolled 283 participants in a variety of intensive job search and employment activities. Numbers alone cannot truly reflect the successes of the program and the enormous impact made on families, households, neighborhoods and communities. The Resource Room at the Career Center continues to serve as a critical service deliv-ery point for job seekers. Customers received assistance with job search, resume develop-ment, labor market information, career coun-seling, and other career development ser-vices during more than 18,983 visits.

February 2015

In October 2013, the Career Center for Knox County moved several blocks from 1600 University Avenue to a state-owned building at 2700 Middlebrook Pike. Despite the upheaval, the staff at the Ca-reer Center never missed a beat and continued their focus on as-sisting adults, dislocated workers and youth from all walks of life toward the goal of achieving good jobs with good wages through training and/or job assistance.

“Thank you for all of the wonderful advice and helpful resources!”


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“Though no one can go back and make a brand new start, anyone can start from now and make a brand new ending” - Anonymous


March 2015

Workforce Connections administers a variety of services for many people each program year. Most important in this process of service delivery is outcome—for both the individuals and the community at large. Career Center resources help laid-off workers return to work, individuals gain new skills and increase hourly wages, and underemployed individuals find full-time employment. Youth services improve education outcomes and workforce readiness. Partner programs like adult education & dis-ability employment services improve learning, life-skills, and earnings capacity. These out-comes all improve the lives of individuals served, but also contribute to the economic well-being of the community.

Athena, a single mom to five children, dropped out of school in the 8th grade as a result of a stressful family crisis that seriously af-fected her mental stability and placed her on Social Security disabil-ity. In May 2013, she heard about the Ticket to Work program and was referred by the Social Security Administration (SSA) to the Ten-nessee Career Center in Knoxville, which has been certified as an SSA Employment Network. Athena met with the Career Center’s Disability Resource Coordinator (DRC) to review her options; with the DRC’s support, she immediately began taking GED classes. By August 2013, she had passed three sections of the GED. Despite dealing with some SSA issues and medical problems her eldest child was experiencing, Athena took and passed the writing section of the GED in November 2013. The math portion of the GED presented more of a challenge due to her being out of school for awhile. But in January 2014, Athena successfully passed this section of the test. After career testing, discussion with the DRC, and some introspec-tion, Athena decided to attend the Pharmacy Technician Program at Walters State Community College. She recently completed her first semester there this past August and will complete the program next spring.

Sylvia, born in Rwanda, Africa, spent her childhood as a refugee living in Kenya due to the civil war in her home country. In 2011, her family left Africa and settled in Knoxville. A motivated, successful senior in 2013, Sylvia lacked help toward her goal of attending UTK toward her dream of becoming a doctor and was enrolled in the WFC In-School Youth Pro-gram. She used the program’s grade incentives to earn needed money and brushed up on job skills that helped her land a part-time job. At the end of her senior year, Sylvia’s hard work paid off and she was awarded a full academic scholarship to UTK. With WFC’s assistance, Sylvia’s dreams are well on their way to reality.


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“Good things come to people who wait, but better things come to those who go out and get them.” - Anonymous

April 2015

During 2013-2014, the CAC-Workforce Connections Adult pro-gram with WIA funding, permitted over 150 participants to attend a variety of training programs at local community col-leges and TCATs along with other post-secondary schools al-lowing them to obtain lifelong skill sets. In addition to the par-ticipants attending the traditional classroom training, relation-ships were forged with businesses by the Business Services Coordinator to develop a number of on-the-job training op-portunities. Career Specialists also aided hundreds of adult participants in creating resumes, completing on-line applica-tions, and participating in mock interviews.

Trent, after graduating from high school, went to school hop-ing to become an electrical apprentice. He found some low-paying jobs, but since the building trades had suffered, he found little demand for his services. At 23 years old and on his own, he wanted a stable career where he could make a living wage. With help from WIA funds, Trent started at the South-eastern Lineman Training School. It is a challenging school and not for everyone as it involves a high degree of risk and agility. Lacking a fear of heights, Trent felt it was a perfect fit with his previous electrical training. He graduated with an achieve-ment award for Best All Around out of 400 students! While in school, he earned his climbing certification, his OSHA card along with CPR, AED and First Aid certification as well as his CDL. Trent found a job right away working for Mas Tec North America Inc. and is getting to do what he really loves.

The Adult Program, under Title I of the Workforce Investment Act (WIA) of 1998, is designed to assist eligible individuals in finding and qualifying for meaningful em-ployment. WIA services also help employ-ers find the skilled workers they need to compete and succeed in business.


Program Impact 2013-2014 adult program completers are projected to earn annual wages of more than $2,500,000!


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The WIA Dislocated Worker Program provides quality services to employers and employees alike in times of unexpected job losses. Comprehensive ser-vices to assist permanently laid-off employees in-clude job search and placement assistance, labor market and occupation information, testing and assessment, resume preparation, interviewing skills, and skills training if needed.

The CAC-WFC Dislocated Worker program assisted hundreds of participants in achieving their goal of re-entering the work-force. During 2013-2014, the program helped nearly 100 dis-located workers receive training in an array of demand occu-pations such as health services, trucking, and maintenance/repair workers. The program also served hundreds of dislo-cated workers in job search activities in the Career Center Re-source Room. The dislocated workers (and others) extensively used Career Center workshops, Career Readiness Certificate testing, assessment tools and Resource Room materials to get a competitive advantage for their job search. The addition of a Business Services Coordinator helped facilitate the devel-opment of recruiting events that were delivered on site to help laid off employees locate potential new opportunities.

Program Impact 2013-2014 dislocated workers completing WFC programs are expected to collectively earn more than $2.1 million an-nually!


Stephen was an Amy veteran who worked at Benjamin Moore where he was laid off. While drawing unemployment, he came to the Career Center seeking assistance with HVAC training. As a dislocated worker, Stephen was able to receive WIA educational assis-tance toward his dream of starting his own business and assisting other students with their HVAC training. Stephen worked very hard, graduated and did begin his HVAC busi-ness, obtaining his Knox County business license and partnering with TVA’s Bright Energy Program. He is now working with TCAT to help students with gaining HVAC knowledge and expertise. Stephen is an illustration of the pay-it-forward concept, going from a dislocated worker to a successful businessman sharing his hard-earned knowledge with other stu-dents in similar situations, all hoping to better themselves with WIA assistance.


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The Youth Program and its partners offer services for in-school and out-of-school youth between the ages of 14—21. These services prepare economically disadvantaged youth for the workforce by helping them improve their basic skills, gain work experience, obtain post-secondary education, and secure employment. Services also include activities to promote leadership

and develop citizenship skills.

June 2015

Program Impact In-school youth participants earned $22,000+ in

incentive payments for improved grades, pass-ing Gateway exams, graduation, and follow-up.

25 of 25 seniors participating in the in-school program successfully graduated from high school in spring 2014.

92% (23/25) of the graduating seniors went on to post-secondary programs or obtained jobs.

13 of these are attending four-year post-secondary schools; nine are attending two-year post-secondary schools

Individual Impact Older youth participants increased their annual income by an average of $25,193!

WFC Youth touring Austin Peay State University in Clarksville


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July 2015

The WFC In-School Youth program continued to serve approximately 92 low-income, at-risk youth during 2013-2014. WFC maintains strong partnerships with Knox County Schools, integrating staff into five local high schools; WFC also works in close partnership with school staff and numerous community service provid-ers to deliver needed services to low-income youth. Services provided during the year include:

Leadership development through a Youth Educational Advisory Committee;

Work readiness training using Career Ready 101;

Tutoring and a math lab;

An incentive program for improving grades, upgrading basic reading and math skills and improving graduation rates;

College visits;

Assistance with transportation;

Financial support for necessary school supplies and uniforms; Over 65 youth participated in college tours, career fairs, business tours, mock interviews with employers and community service projects this year.


Deonte enrolled in the In-School Youth program during his 10th grade year. When he began, he was argumentative and didn’t know what he wanted to pursue. Through multiple college tours, employer workshops, and frequent one on one meetings with his case manager, he was able to understand his current attitude was counterproductive and hindered his potential. The turning point came during his participation in the Summer Work program in which this experience helped to shape and improve his attitude toward work and succeed-ing in school. In his junior year, Deonte began reviewing possible majors and universities and took the ACT for which WFC paid the registration fee. Now focused on majoring in Engineering and attending Tennessee Tech, Deonte’s attitude in his senior year was markedly more positive and allowed him to gradu-ate. Through the persistence and the encouragement of his case manager and the WFC In-School Youth program, Deonte is now a freshman at Tennessee Tech.

“The best things about the WFC Youth Program is the opportunity to give young people work experience and the

ability to invest their time wisely and be compensated for it.”

“The tassel is worth the hassle” -

Author unknown


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August 2015

Workforce Connections collaborates or part-ners with numerous area organizations to foster employment and economic development in East Tennessee. Our focus is to help indi-viduals— many facing employment challenges such as disability or lack of a high school di-ploma—gain new skills and find meaningful employment. Agency partnerships con-tribute greatly to this effort.

Disability Employment Initiative (DEI) The Disability Employment Initiative is a collaborative effort between the United States Department of Labor’s (DOL) Employment and Training Administration (ETA) and the Office of Disability Employ-ment Policy (ODEP). LWIA 3 is one of five local areas in Tennessee currently implementing the DEI program. During 2013-2014, a significant DEI partnership focus for CAC-Workforce Connections was establishing Project SEARCH in Knoxville, TN. Project SEARCH is a highly successful national model which pro-vides individuals with disabilities nine-month training internships in local hospitals. There are over 200 sites in 43 states, the UK and Aus-tralia. Knoxville is the first Tennessee site for this major national ini-tiative. CAC-WFC collaborated closely with members of the Knox Area Employment Consortium (KAEC) to leverage funding for Project SEARCH through a start-up grant from the Trinity Foundation. DEI grant funds also assisted with start-up operations. Additional partner-ships with Vocational Rehabilitation and Department of Intellectual and Development Disabilities (DIDDs) provided ongoing funding op-portunities for the project. Important employer partners are The Uni-versity of Tennessee (UT) Medical Center and the East Tennessee Children’s Hospital (ETCH) which are host employers for the Project SEARCH internships. Other significant partners are KAEC members, the Cerebral Palsy Center and Breakthrough who are providing job coaching and other direct services with the hospitals. The first round of Project SEARCH implementation is currently providing internships for ten individuals at the UT Medical Center and seven more at ETCH.


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September 2015


Employer Partnerships provided job options and useful info through On the Job Training & CRC Referral Programs: Aerotek … Allied Barton … Answer Financial...ABM/Flowers … Comfort Keepers … Covenant Health … Elavon … Express Pro … Fulton Bellows...Keurig Green Mountain … Key Safety Sys-tems … ORAU .. . Reilly Foods … 21st Mortgage … WS Pack-aging ... many others . .

Workforce Connections establishes and main-tains many relationships with employers, the Chamber of Commerce, and other economic de-velopment agencies—all important to support existing industry and new job opportunities in the community.

The Knoxville Seamless Transition Project is a partnership created by the Career Center, the Cerebral Palsy Center and Knox County Schools to help youth with significant disabilities transition out of high school into successful employment. The project, in

its 10th year, has a 86% placement rate compared to a 20% national placement rate for students with significant disabilities.


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October 2015

“We look forward to another successful year working with the Tennessee Career Center Team and plan to continue in the OJT program as long as it is offered.” - Terri Alexander, Answer Financial

Answer Financial is one of the largest auto and home insurance agencies in the U.S. with an office in Knoxville. Terri Alexander, HR/Recruiting (and serving on the WIB), writes “Answer Finan-cial Inc. partnered with the Tennessee Career Center one year ago to participate in the WIA On-the-Job Training program. To date we have 14 employees who were hired through the pro-gram and successfully completed our training program. In addi-tion, our Company has received $33,000 in training reimburse-ment dollars. The program has been developed with both the employer and employee in mind. With the hands on support of our Business Services Coordinator, writing and implementing the training plan was neither difficult or time consuming. The contact with our employees is always professional, courteous and timely. Our Company is proud of our aggressive hiring goals and the career opportunities we offer. The OJT program assists us in providing paid training while people are working which is bene-ficial to all.”

On-the-Job and Incumbent Worker

Training

Workforce Connections works with local employers

to provide specific on-the-job training to new em-

ployees or specialized training for incumbent work-

ers who may need certain skills to complete their

jobs. This training is a win-win for both employee

and employer by upgrading job skills and preventing

layoffs.


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November 2015

Workforce Investment Act (WIA) Formula Funds—Adult , DW, & Youth $ 1,748,076.45

WIA—Business & Specialized Services $ 161,384.67

Disability Employment Initiatives $ 247,226.07

CDF & Regional Training Projects $ 52,870.05

CAC Local—County Administration $ 66,983.30 TOTAL $ 2,276,540.54

Under the umbrella of CAC and working in conjunction with Knox County, Workforce Connections prides itself on good stewardship and strong fiscal accountability of public and philanthropic dollars. Workforce Connections

expended $2.2 million on a broad range of services during 2013—2014. However, adult & dislocated worker program completers for that program year will collectively earn more than twice that amount

($4.6 million) in wages in their first year after program exit.

EXPENDITURES 2013—2014 $2,276,540.54

While Workforce Investment Act funds comprise the majority of resources administered by Workforce Connections, multiple stakeholders contribute to the operation of a broad range of em-ployment-related programs and services. 2013-14 funding part-ners included:

Tennessee Department of Labor and Workforce Development

Knoxville Leadership Foundation

Nashville Career Advancement Center

Roane State Community College

Workforce Investment Network

University of Tennessee Relationship RX

CAC Local Contributions


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December 2015

Workforce Connections programs and funders have varying ways of determining if perform-ance is satisfactory. WIA performance meas-ures are a significant benchmark used each year to determine if WIA funded programs are successful. These indicators also determine whether LWIA 3 may receive incentive funding

to provide additional services in the area.

WIA Performance Measures include the following:

Adults Entered Employment Rate —The percentage of adults who were employed during the first quarter following their exit from the program

Adults Employment Retention Rate —The percentage of adults who continued to be employed for 2 additional quarters (9 months total) after program exit

Adult Earnings—The average earnings for six months for adult program exiters

Dislocated Workers Entered Employment Rate —The percentage of dislocated workers who were employed during the first quarter follow-ing their exit from the program

Dislocated Workers Employment Retention Rate —The percentage of dislocated workers who continued to be employed for 2 additional quar-ters (9 months total) after program exit

Dislocated Worker Earnings—The average earnings for six months for dislocated worker program exiters

Youth Placement Rate—The percentage of youth who are working or enrolled in post-secondary education in the quarter following their pro-gram exit

Youth Attainment Rate—The percentage of youth who achieve a degree or certificate as a result of program participation (high school diploma, GED, or recognized educational credential)

Literacy and Numeracy Gains—The percentage of youth identified as basic skills deficient who demonstrate grade level increases in reading and/or math

In other words—how are we doing?


*Performance Measure information is estimated based on most recently available data. Final standards for the period have not yet been published by the Tennessee Department of Labor and Workforce Development.

Program Year 2013 WIA Performance* Workforce Connections Staff Ray Abbas,

Career Center Services Man-

ager

Debbie Arthur,

Resource Center Coordinator

Mashona Blair,

Career Center Receptionist

Tim Broderick,

Career Specialist

Cheryl Burke,

Finance & Admin Coordinator

Jackie Coward,

Career Specialist

Marc Green,

Youth Career Specialist

Connie Harrison,

Career Specialist

Rebecca Herndon,

Career Specialist

Michelle Hinchey,

Program Specialist

Cedric Jackson,


Michelle Love,

Career Specialist

Tonja Martin,

Career Specialist

Carolyn Ordal,


Stephanie Potter,

Youth Coordinator

Sandra Smith,

CRC Coordinator

Sharon Smith,

Admin Officer

Vaughn Smith, Director

Claudia Tate,

Program Specialist

Bob Thomas,

Dislocated Worker Coordinator

Barbara Wade,

MIS Coordinator

Windie Wilson,

Assistant Director

Courtney Woolard,

Program Specialist

Thanks to the staff who provide quality services each day to the Knoxville-Knox County community and ensure that Workforce Connections meets ongoing performance goals.

Workforce Connections Staff

Ray Abbas, Career Center Services Manager Sarah Atkins, Career Specialist Mashona Blair, Career Center Receptionist Jay Coffman, Communications Specialist Jackie Coward, Career Specialist Jennifer Craig, Finance & Admin Coordinator Marc Green, Youth Career Specialist Connie Harrison, Career Specialist Rebecca Herndon, Career Specialist Kathryn McDermott, Customer Service/ Info Specialist Elise Macy, Youth & Disability Services Manager Tonja Martin, Career Specialist/EO Officer Judy Pate, Business Services Coordinator Elaine Reagan Disability Resource Specialist Beth Sanderbeck, MIS Specialist Sandra Smith, CRC Coordinator Sharon Smith, Admin Officer Artece Slay, Career Specialist Claudia Tate, Youth Career Specialist Shermaine Whitehead, Customer Service/ Info Specialist Windie Wilson, Director Courtney Woolard, Youth Career Specialist

86.0%

88.0%

55.10%

65.08%

82.5%

88.3%

Adult

Dislocated Worker

Entered Employment Rate

TN Outcomes LWIA 3 Outcomes LWIA 3 Goal

86.0%

90.0%

91.71%

90.56%

91.7%

92.8%

Adult

Dislocated Worker

Employment Retention Rate


$13,300

$14,200

$14,095

$14,461

$14,805

$16,476

Adult

Dislocated Worker

Earnings


75.5%

75.0%

48.0%

69.70%

59.0%

100.00%

80.5%

79.0%

63.1%

Placement in Employment or Education

Attainment of Degree or Certificate

Literacy and Numeracy Gains

Youth


Tom Jensen—Chair Tom Jensen Associates John Davis—1st Vice Chairperson Express Markets Suzanne Coile—Secretary AFL-CIO Technical Assistance Ron Alexander Willis of Tennessee Terri Alexander Answer Financial Virginia Anagnost Knoxville-Knox County CAC Martha Axford ABC Design and Consulting Beal Bourne Jarnigan and Sons Mortuary Gwen Brown Brown Pearman Russell, LLC Art Cate Knoxville’s Community Development Corporation Jed Dance Bacon and Company Mabry Duff Comcast

Joan Newman PSCC Adult Education Ed Owens Allison, Sherrod, Owens, & Siddons Amy Rader DHS Mark Rigsby City of Knoxville Sheryl Rollins NAACP Nancy Salyers CVS Caremark David Smith Johnson & Galyon Johanna Starrett Green Mountain Coffee Roasters Harry Wade Wade and Associates J.J. Walker AFL-CIO Central Labor Council Anthony Wise Pellissippi State Community College Tim Witt Tennessee Dept of Labor & Workforce Development Kay Wright Consultant

Scott Eddy Pepisco Jeff Gamble Reilly Foods Frances Hall Hall Communications, Inc Terry Henley Terry Henley Insurance Agency Anna Hinds Stone and Hinds, PC Denise Howell Diligence Security Anita Lane Hampton Inn & Suites Don Lawson Knox County Schools Shaylynn Meredith Mercy Medical Center West Doug Minter Brooke Insurance Chuck Morris Morris Creative Group Dwight Murphy TN College of Applied Technology Albert Nelson East Knoxville Neighborhood Center

WFC programs funded in part under agreements with the Tennes-see Department of Labor and Workforce Development

Workforce Connections Board 2013-2014 Local Workforce Investment Area 3

Equal Opportunity Employer / Program Auxiliary aids and services available upon request to individuals with disabilities

ANNUAL REPORT 2013-2014 · 2015. 2. 10. · ANNUAL REPORT 2013-2014 . January 14, 2015 ... Largely,...

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