Annual Report 2012 13 Printable

8/14/2019 Annual Report 2012 13 Printable

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City of Melbourne

Annual Report201213We are pleased to present to you the City of Melbournes annual report for 201213.

The report outlines how the City of Melbourne performed during the finanial year starting1 !uly 2012 and ending 30 !une 2013.

"ur website at www.melbourne.#i.go#.au pro#ides more information about City of Melbourneati#ities$ poliies and plans for the future.

We #alue your feedba% on this report beause it helps us ma%e our ne&t report better. 'fyoud li%e more information about any item in this report$ (ust ontat us and as%.

Emailyour feedba% or )uestions to [email protected].

Writeto us at*

Corporate +lanning and ,earningCity of Melbourne-+" o& 1/03Melbourne 'C 3001

Sea!to a Customer elations "ffier on /1 3 /45 /45.

"ast facts

6rea* 3#.# !m$7uburbs* 1%

+ar%land* &'% (aesidential population* 10)*3'18esidential student population 9higher eduation:* 2%*323;Wee%day population$ inluding residents* '&&*0008Wee%end population$ inluding residents* )%3*0008usinesses* 1#*#0+88


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(e City of Melbourne

Melbourne is the apital of itoria and 6ustralias seondlargest ity.

The organisation$ although %nown as the City ofMelbourne$ is offiially titled the Melbourne City Couniland is one of > muniipalities in itoria operating as apubli statutory body inorporated under the LocalGovernment Act 1989 9i:.

6s a loal go#ernment authority$ the City of Melbournestri#es to ahie#e the ommunitys #ision of Melbourne asa bold$ inspirational and sustainable ity$ as outlined in the?uture Melbourne Community +lan$ the organisations 10@year plan to ma%e Melbourne a great plae for people toli#e$ wor% and #isit.

bout t(is reort

6s a apital ity loal go#ernment we must lead bye&ample in our performane and in our reporting. We areommitted to being open and lear ommuniators.

This annual report douments the City of Melbournesperformane o#er the 201213 finanial year against theob(eti#es of the 201213 6nnual +lan and udget andthe four@year goals set out in our Counil +lan 20013.

The report is designed to meet our obligations under

setion 131 of the ,oal -o#ernment 6t and there)uirements of the -lobal eporting 'nitiati#e framewor%for sustainability reporting.

3City of Melbourne 6nnual eport 201213


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The +ubli Aealth and Wellbeing +lan is integrated withthe Counil +lan$ and see%s to protet$ impro#e andpromote publi health and wellbeing in the muniipality.

The Muniipal 7trategi 7tatement is part of the itorian-o#ernments Melbourne +lanning 7heme$ and sets outthe Counils #ision$ ob(eti#es and strategies formanaging land use hange within its loal boundaries.

BCity of Melbourne 6nnual eport 201213


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Contents

City of Melbourne 6nnual eport 201213 .. 2The City of Melbourne

6bout this reportContentsMelbourne at a glane

-ur city .......... /"ur Counil"ur #ision$ our mission$ our #aluesMessage from the ,ord MayorMessage from the C=""ur Counil"ur CounillorsCounil terms

-ur erformance ...... 1B

+erformane highlights-oal one 6 ity for people

-oal two 6 reati#e ity-oal three =onomi prosperity-oal four 6 %nowledge ity-oal fi#e 6n eo@ity-oal si& 6 onneted ity-oal se#en ,ead by e&ample-oal eight Manage our resoures well

-ur organisation .......... /4

"ur peopleChief =&euti#e "ffier2Wor%Co#er laims=)ual employment$ disrimination andharassmentWor%plae di#ersity=nterprise agreement

est #alue ser#ie deli#ery,ean Thin%ing7ta%eholdersCommunity engagement

-ur cororate governance . >4

elationship with other tiers of go#ernmentCounil deisions


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City of Melbourne at a glance

/City of Melbourne 6nnual eport 201213


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-ur city

-ur (istory

?or more than B0$000 years the people of the Eulin Dation li#ed on and managed the land that is now%nown as the City of Melbourne. They inluded people of the oonwurrung$ Woiwurrung$ Taungurungand


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-ur vision* our mission* our values

7isionMelbourne is a bold$ inspirational and sustainable ity.

MissionThe City of Melbourne will stri#e to ahie#e the ommunitys #ision of Melbourne as a bold$inspirational and sustainable ity whih*

is great for people to li#e in and #isit ahie#es its reati#e potential is prosperous is a reognised %nowledge ity that supports inno#ation and tehnology demonstrates leadership in en#ironmental sustainability is onneted and supports the effiient and safe mo#ement of people and freight.

7aluesThe ations and deisions of City of Melbourne employees and ounillors are guided by fi#efundamental and unifying #alues*

8ntegrity* we ta%e responsibility for our ations in an honest and transparent way.Courage* we reate new and better ways of doing business$ identify problems or dishonestyand wor% to resol#e the issues.ccountability* we ta%e responsibility for deisions and ations to ahie#e agreed outomes.4esect* we onsider and understand the perspeti#e and ontribution of others.E9cellence* we ontinuously impro#e our performane to ahie#e outstanding outomes for

Melbourne.

-ur goals"ur Counil +lan 20013 inludes eight goals that will guide us towards our #ision. The ommunitysaspirations for the ity are refleted in the first si& goals. "ur muniipality will beome*

1. a ity for people2. a reati#e ity3. eonomially prosperousB. a %nowledge ity4. an eo@ity

/. a onneted ity.

6 further two goals relate to our internal organisational performane and gi#e diretion for the goodgo#ernane and management of our organisation. The City of Melbourne will*

>. lead by e&ample5. manage our resoures well.



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Message from t(e or5 Mayor

When ' ame to offie ' was determined to establish the Counil as a ohesi#e and effeti#e #oiehampioning Melbourne. Wor%ing with fellow ounillors$ we ha#e ta%en great strides and we are nowa %ey player in the robust debate shaping the future of our great ity.

The 201213 6nnual eport outlines our efforts at finishing what we started when we were eleted in2005. 't tells a story of sound eonomi management$ planning for growth and wor%ing to impro#e itysafety and amenity.

million to I34>million the largestin#estment in programs we ha#e e#er made. 6 substantial I11> million in infrastruture spendingdeli#ered important ommunity assets suh as the 7wanston 7treet rede#elopment$ the


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Message from t(e CE-

The past 12 months were #ery busy as we wor%ed to bring our Counil +lan 20013 to ompletion."ur dediated staff wor%ed hard as indi#iduals and teams to ontribute to ahie#ing the ommunitys#ision for a bold$ inspirational and sustainable ity. Their efforts ha#e generated a year filled withahie#ements for the City of Melbourne and more benefits and opportunities for the people who li#e$wor% and #isit here.

Community engagement is #ital to our ore business and we embed it in e#erything we do as anorganisation. We introdued our Community =ngagement ?ramewor% in 200 and sine then ha#ebeome a leader in finding new ways to engage with our ommunity to better understand theiraspirations$ needs and opinions. =#ery ma(or pro(et we do in#ol#es ommunity onsultation at somele#el. We ontinue to train staff from aross all fi#e di#isions to de#elop and implement their ownommunity engagement strategies. We also are getting better at engaging online and in !unelaunhed our new +artiipate Melbourne website.

7ustainability ontinued to be foremost on our agenda as we wor%ed towards strengthening our itysresiliene to limate hange. 'n Marh$ we were ertified arbon neutral for ounil operations$ asignifiant step towards our aspirational goal of ahie#ing Jero net emissions for the ity by 2020. Weentered into an =n#ironmental Kpgrade 6greement to retrofit one of our ity offie blo% andestablished the =&eptional Tree egister to protet the itys signifiant trees. 'mplementation of ourKrban ?orest and "pen 7pae 7trategies are now well underway$ along with a number of stormwaterhar#esting pro(ets. These signifiant ahie#ements are by no means the end of our eo (ourney andwe ontinue to wor% on pro(ets aross the muniipality to preser#e our future.

?ousing on how we manage our own resoures has enabled us to remain a finanially responsibleorganisation. "ur ,ean (ourney$ whih began in 200$ has ontinued to return a steady stream ofimpro#ement to the City of Melbourne. More than 400 staff ompleted the ,ean =ssentials and ,eanasis wor%shops$ and a further >3 graduated from the intensi#e ,ean ,earner and ,ean +ratitioner

ourses. ,ean thin%ing helped us sa#e money while impro#ing ser#ies in areas inluding aged are$maternal hild health$ arts grants$ permits$ par%ing and doument management.

,oal go#ernment eletions in "tober saw us welome fi#e new Counillors$ eah bringing theirdifferent e&perienes$ s%ills and perspeti#es to the de#elopment of our organisation and ity. otersreturned the ,ord Mayor for his seond term in the eletions$ along with the


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-ur Council

The Counil omprises a lord mayor and deputy lord mayor and nine ounillors.

Knder the pro#ision of the City of Melbourne Act 20019i:* Melbourne is not di#ided into wards the leadership team is eleted separately from ounillors the preferential #oting system is used to elet the leadership team and proportional

representation is used to elet ounillors.

Melbourne City Counil operates as a publi statutory body inorporated under the Local GovernmentAct 1989 i:. The 6t sets out the purposes and ob(eti#es of the Counil and defines its funtionsand powers.

The role of the Counil is to go#ern the muniipality of Melbourne in ser#ie of the ommunity.The Counil*

ats as a representati#e go#ernment and onsiders ommunity needs when ma%ing deisions establishes strategi ob(eti#es for muniipal ser#ies and monitors their ahie#ement o#ersees the responsible and aountable management of the City of Melbournes resoures ad#oates loal ommunity interests to other ommunities and go#ernments is a responsible partner in go#ernment$ ta%ing the needs of other ommunities into aount fosters ommunity ohesion and enourages partiipation in i#i life.

-ur Councillors

'n 201213 the ommunity was represented by the following offie bearers on the Melbourne CityCounil. The positions held by offie bearers in the profiles outlined below reflet membership ofthose bodies and ommittees whih were in operation on 30 !une 2013.

or5 Mayor 4obert :oyle?irst eleted as ,ord Mayor in 2005 and re@eleted in 2012

The ,ord Mayor is Chair of meetings of the Melbourne City Counil. Ae is also the Chair of the ?utureMelbourne 9Ma(or +ro(ets: Committee. The ,ord Mayor also represents the City of Melbourne onfollowing e&ternal organisations*

Counil of Capital City ,ord Mayors 7hrine of emembrane Trustees ,ord Mayors Charitable ?oundation Melbourne 6rts Trust Caner Counil of itoria Knited Dations 6d#isory Committee of ,oal 6uthorities CB0 Cities Climate ,eadership -roup.

:euty or5 Mayor Susan 4iley?irst ser#ed as


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6udit Committee$ City of Melbourne 'nner 7outh Metropolitan Mayors ?orum Melbourne 6wards 6d#isory oard 9Chair: Melbourne 6rts Trust Melbourne etail and Aospitality 6d#isory oard Melbourne 7pring ?ashion Wee% 6d#isory oard 9


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Councillor Ste(en Mayne=leted in 2012

Cr 7tephen Mayne is Chair of the ?uture Melbourne 9?inane and -o#ernane: Committee and


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Melbourne 7pring ?ashion Wee% 6d#isory oard.

Councillor =ac!ie Watts?irst eleted on ount ba% in !uly 2011 and re@eleted in 2012

Cr !a%ie Watts is Chair of the ?uture Melbourne 9Enowledge City: Committee and


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-ur erformance

We measure our suess by our ability to ahie#e the ob(eti#es set out in our Counil +lan 20013."ur ob(eti#es are di#ided into eight goals that we use to prioritise our ati#ities. The followinginformation highlights some of our ahie#ements under the goals in 201213 as well as some of the

outomes we will aim for in the years ahead.

,oal 1 > city for eole Eeep the muniipality a great plae to li#e$ wor% and #isit. Withappropriate ommunity infrastruture and strategies to impro#e safety$ we will promote indi#idual andommunity health and our rih ultures will be elebrated and soially onneted.

,oo%ing ba% on 201213* Completed theI24./ million 7wanston 7treet

rede#elopment. Completed the I14 million Carlton aths

refurbishment. +ro#ided funding for the D-s first 2B@hour

opening for the Winter Masterpiees. Kpgraded the ?loral Clo% with new pa#ing and

lighting. 7ee page 1/ for more detail.

,oo%ing ahead* 6 well@planned muniipality for a growing and

di#erse population. +eople who are informed and supported to be

healthy. +eople who partiipate and feel onneted.

7afe$ high@)uality and well@used publi spaesand plaes.

,oal 2 > creative city Capitalise on and e&pand our reputation as a reati#e$ bold andinspirational ity. We support and promote a di#erse mi& of artists so that art is aessible to all.

,oo%ing ba% on 201213*

+ro#ided 12B affordable wor%ing spaeshousing 134 artists.

=nouraged ommunity partiipation with the1st?riday


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usinesses are better informed about the%nowledge setor.

,oal ) > n ecocity'mpro#e the sustainability of the ityLs building sto%$ water management andreyling within the muniipality$ redue arbon emissions and protet our world@renowned par%s andgardens.

,oo%ing ba% on 201213* =ntered into a I1 million =n#ironmental

Kpgrade 6greement to retrofit a ity offieblo%.

,aunhed a new energy effiieny program forapartment owners alled 7mart lo%s.

=stablished an =&eptional Tree egister toprotet signifiant and speial trees.

7ee page B1 for more detail.

,oo%ing ahead* "ur greenhouse gas emissions are redued.

,ess muniipal waste@to@landfill with lessnegati#e impat on amenity from olletingwaste.

7ustainable water management.

'nreased biodi#ersity and tree anopy o#er inthe muniipality.

Climate hange impats on the muniipality aremanaged.

,oal % > connecte5 city6d#oate safe$ effiient and sustainable mo#ement throughout the ityand ma%e sure Melbourne is aessible without sarifiing soial or eologial #alues.

,oo%ing ba% on 201213* +ut the finishing touhes on the I24./ million

rede#elopment of 7wanston 7treet 'nstalled separated biyle lanes in eah

diretion on Clarendon 7treet$ =ast Melbourne. 7ee page 40 for more detail.

,oo%ing ahead* +eople and goods an mo#e effiiently

within the muniipality. More people are wal%ing$ yling or using

publi transport to tra#el to and from themuniipality.

,oal # > ea5 by e9amleMaintain the City of Melbournes reputation for leadership ande&ellene in go#ernane and organisational praties.

,oo%ing ba% on 201213* Conneted with other loal go#ernment leaders

at the Counil of Capital City ,ord Mayors.

6dopted the new Counil +lan 20131>. 7ee page 4B for more detail.

,oo%ing ahead* ?inanial sustainability as an organisation. Customers who are satisfied with the ser#ie

they reei#e. The attration$ retention and de#elopment of

the wor%fore we need.

,oal ' > Manage our resources ell6ttrat and retain a highly s%illed wor%fore and stri#eto ahie#e effiienies while maintaining high standards of ser#ie and supporting all ourommitments from a di#erse re#enue base.

,oo%ing ba% on 201213* Ksed ,ean Thin%ing to redue waste and

inrease ustomer #alue. Completed an arhi#e reloation pro(et. 7ee page 4 for more detail.

,oo%ing ahead* 'nreased publi dislosure and aess to

information to beome one of the mosttransparent ounils in 6ustralia.

6 more in#ol#ed ommunity.

6 better informed ommunity.

1/City of Melbourne 6nnual eport 201213


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,oal 1 city for eole

The City of Melbourne has an important role to play in ma%ing the muniipality a great plae to li#eand #isit. We want people to ome into the ity to wor%$ play and rela& in streets and publi spaesthat are lean$ in#iting and ali#e$ while also addressing the needs of our growing population.

This goal inludes the pro#ision of rele#ant and affordable ser#ies$ ommunity infrastruture andstrategies to impro#e safety in the ity. We promote health both at the indi#idual and ommunity le#eland ensure that our rih ultures are elebrated and soially onneted.

-utcome 1.1+eople in Melbourne are soially onneted

n accessible cityThe City of Melbourne has always been ommitted to its role as a leader in aessibility and mobilitywithin the muniipality. 6s suh we endea#our to reate an en#ironment that is inlusi#e andaessible and enourages partiipation from all members of the ommunity.

"ne e&ample of this is the reently ompleted Sanston Street re5eveloment. The rede#elopment

was presented as a ase study to members of the 6ustralian ?ederation of


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?ollowing on from the suess of this pro(et a new neighbourhood de#elopment model will beimplemented aross the muniipality.

The rights of the youngest people in the muniipality$ our hildren$ are supported by the City ofMelbourne through implementation of the C(il5rens 6lan 201013.The plan inludesongoingad#oay to that hildrens #oies are inluded in the deision@ma%ing proess. Childrens 7er#ies

ha#e ontinued to pro#ide high )uality$ affordable and aessible eduation and are to BBB hildrenaross the ity. 6ll ser#ies suessfully implemented the new regulatory standards through the newDational Fuality ?ramewor% and Dational Fuality 7tandards.

esponsible ownership of domesti animals was gi#en a boost with the de#elopment of a new. To elebrate all the animals that all the ity home$ aspeial 6ets in t(e Citye#ent was held in 6le&andra -ardens in ?ebruary 2013. The day offered freepet dental health he%s and obediene demonstrations as well as disount mirohipping andregistration and attrated o#er 400 people and their pets.

-utcome 1.2Aealthy people and ommunities

(ealt(y city+ro#iding suitable sport and rereation failities$ supporting health and wellbeing ser#ies andsupporting aess to nutritious food are (ust some of the ways the City of Melbourne an foster ahealthy and happy ommunity.

6 number of ommunity infrastruture pro(ets were ompleted in 2013 inluding the I14 millionCarlton


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Marathons and fun runs ontinue to be popular with Melburnians. (e ge 4un Melbournein !uly2012 saw o#er 2/$000 people partiipate in 4 %m$ 10 %m and half@marathon runs$ as well as a 3 %m%idsL ourse. The Melbourne Marat(onin "tober 2012 attrated o#er 30$000 entrants and finishedwith a lap of the hallowed turf of the Melbourne Cri%et -round.

?ood retailers at the Moomba ?esti#al wor%ed with the City of Melbourne to ode their menus using

traffi light olours of the ,reen ig(t* Eat 4ig(tnutrition program. The olour oding enablesonsumers to better identify healthy food hoies when out and about in the ity.

The City of Melbourne also presribed 31 smo!e free areasunder theActivitie" Local La# 2009tobenefit publi health. The areas are loated in and around hildrens playgrounds and hildareentres and it is hoped eduation and ommunity support will help ahie#e ompliane. 't is now anoffene for a person to smo%e in these areas. esearh has already been underta%en to e&plore moresmo%e free areas in the muniipality.

The City of MelbourneLs :rill Aallomple& opened its eremonial hall to for ommunity use in 201213. The hall is a#ailable for boo%ings from ommunity groups and is suited to e&hibitions$ mar%ets$rehearsal and light rereation ati#ities.

-utcome 1.3esidents and #isitors feel safe

safe city6 li#ely$ #ibrant 2B@hour ity with lean$ well@designed publi spaes an ontribute to inreasedsafety in the muniipality.

The Sanston Street re5evelomentinluded broader footpaths$ more trees and flowers$ betterstreet furniture and lighting and more late night leaning. These hanges reate a pleasant andfriendly en#ironment that an ha#e a alming effet on late night rowds.

ate nig(t activationis another tool used to enhane safety by hanging the mi& of people in theity. The City of Melbourne funded festi#als and e#ents suh as the Melbourne 'nternational Comedy

?esti#al$ ?ringe ?esti#al$ Mid7umma$ De&t Wa#e$ as well as late night ati#ities programmed by theD- and 6CM'.

Through the "e5eration


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The Safe City Cameras 6rogram9CCT system: has operated ontinuously sine the City ofMelbourne installed the tehnology in 1> and it formed part of the 7trategy for a 7afer City 20112013. The pro#ision of a safer en#ironment for the ommunity is a %ey aim of the program. 'n 2013Counil appro#ed itorian -o#ernment funding to install an additional nine ameras in ity loationsseleted by itoria +olie. This will ta%e the total number of ameras throughout the ity to /3. 6nindependent audit ommittee reports annual results of the program to the City of Melbourne and these

are a#ailable to the publi.

The City of Melbourne manages four Safe City a9i 4an!sat ?linders 7treet 7tation$ Eing 7treet$Fueen 7treet and our%e 7treet. 6n a#erage B/> passengers used the Fueen 7treet ta&i ran% eah?riday and 7aturday night in 201213. This represents 100 more passengers per night than the?linders 7treet 7tation ran% o#er the same period and onfirms the Fueen 7treet ran% as the mostpopular ta&i ran% in the entral ity.

-utcome 1.&


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?amily #iolene is a %ey reason women beome homeless$ prompting the City of Melbourne tobeome a W(ite 4ibbon Cityand (oin the global ampaign to stop #iolene against women. The ,ordMayor affirmed the itys ommitment to enourage a ulture that re(ets #iolene towards women bysigning the White ibbon City memorandum of understanding. 6 +re#enting iolene 6gainst Womenstrategy and ation plan will be drafted to guide future wor% around the primary pre#ention of #ioleneagainst women in the wor%plaes$ the ommunity and the home. The 201213 Counil udget

inluded IB0$000 for de#eloping the strategy.

-utcome 1.)Melbourne is #ibrant$ aessible$ lean and weloming

clean an5 vibrant city6s well as adding to the muniipalitys publi infrastruture$ it is important to maintain e&isting publiassets and ensure Melbourne remains a great plae to wor%$ li#e and #isit.

The"loral Cloc! in the Fueen itoria -ardens on7t Eilda oad reei#ed an upgrade this year$whih inluded new bluestone pa#ing and the installation of lighting to illuminate the floral display andEing =dward '' memorial statue standing behind the histori lo% donated by 7wiss wathma%ers in1//. The new design inorporates tiered steps in a symmetrial radial pattern entred on the lo%

fae.

The =anet a5y Clar!e 4otun5ain 6le&andra -ardens on ,inlithgow 6#enue was built in 113 andreei#ed its first ma(or refurbishment in almost 100 years. Wor%s inluded the installation of a neweiling as well as interior and e&terior painting of the struture$ new ,=< lighting$ an epo&y floor finishand the upgrade of se#en par% benhes to enable a seated audiene for 25 people.

The Staley 6avilionon the north side of Eings and built in 13.

The Carlton ,ar5ensalso reei#ed attention with the restoration of a setion of missing pathway andthe reation of new garden beds at the south end of the gardens. The pathway is part of the originalCarlton -ardens design drawn by =dward ,a Trobe ateman in 154/. 6 setion was remo#ed around1B0 to ma%e way for a small depot and publi toilets$ whih ha#e sine been remo#ed. ?unding wasreei#ed from the 6ustralia -o#ernments Gour Community Aeritage +rogram to reinstate the missingsetion. The result is a better presentation of the gardens at this loation that better reflets thegardens histori layout.

The "ern ,ully an5 ,rottoin the Eings


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6lbermarle 7treet$ Eensington ?lemington oad and +ar%


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interati#e tehnology. The librarys shel#ing layout will follow a reader@foused format. 7peialistareas will inlude boo%s on business$ 'T$ arts$ ulture and tra#el as well as a tempting range of lassiand ontemporary musi and film. The hildrens library will enourage diso#ery through boo%s andtehnology. 'n addition to the library$ the hub will house a range of new ser#ies suh as a reordingstudio$ reati#e editing suites and pro#ide a funtion and performane spae and a gallery ande&hibition spae for ommunity use.

The new ommunity entre and 7outhban% ,ibrary at


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hildren had #isited the par%$ many ommenting that sine meeting the rangers they had #isited thepar% withfriends and family on wee%ends.

The =unior 6ar! 4angers Sc(ool Aoli5ayprogram in !anuary attratedmore than 200 hildren. Thetwo@wee% program held in oyal +ar% and ?itJroy -ardens allowed %ids to e&plore the urban forest$diso#ering the beetles$ bugs$ birds and frogs that inhabit them. The hildren were able to partiipate

in games and ati#ities designed to inspire and enourage uriosity about the amaJing po%ets ofbiodi#ersity on display in Melbournes par%s and reser#es.

-utcome 1.'6 well@planned ity with a #ision of the future

6lanning for future grot(The City of Melbourne wor%s hard to plan and establish a well@planned ity with a #ision for the future.

To meet the hallenges posed by signifiant population growth and the impat of limate hange onthe itys par%s$ gardens and open spaes$ the City of Melbourne de#eloped its first -en SaceStrategyfollowing e&tensi#e ommunity onsultation in 2011 and 2012. The "pen 7pae 7trategy isa 14@year strategi framewor% to guide the sustainable are and e&pansion of the muniipalitys open

spae system. The strategy reognises the #alue of open spae in impro#ing ommunity health andwellbeing and sets out signifiant new spaes so that all residents and wor%ers are within wal%ingdistane of open spae. The strategy was endorsed by Counil on 31 !uly 2012.

Counil endorsed the new Municial Strategic Statement9M77: in 6ugust 2012. The M77 sets outan o#erarhing #ision for land use and de#elopment within the muniipality and artiulates Counilsfuture design for the ity to aommodate e&tensi#e residential and employment population growtho#er the ne&t 20 years. The M77 supports ontinued growth in e&isting de#elopment areas97outhban%$


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Strategic in5icators

Dame 8n5icator arget 200+10 201011 201112 201213

Community satisfation

rating for City ofMelbourne@ownedrereational failities

O >4 >5 >4/

>1

Aow has the City "fMelbourne performedon planning forpopulation growth o#erthe last 12 monthsP

O 4B 41

Community satisfationrating for health andhuman ser#ies

O >0 /5 >1

Do longeras%ed

Community satisfationwith the o#erallperformane ofenforement of bylaws

O /3 /3 /3

Do longeras%ed

Community satisfationfor the City ofMelbourne on leadingdebate and ta%ingation on rime and#iolene and antisoialbeha#iour in themuniipality

O 54 4B 4

Do longeras%ed

Community satisfationrating for o#erallperformane of wastemanagement

O >1 >0 >1 >1 >2

Community satisfationrating for o#erallappearane of publiareas

O >2 >0 >2

Do longeras%ed

+artiipation rates at%ey e#ents$ festi#alsand programsonduted by the Cityof Melbourne

O >40$000 />0$000 >40$000 1$/01$250F 1$20$5>2;;

Aow has the City of

Melbourne performedon ommunity andultural ati#ities o#erthe last 12 monthsP

O >2 >B

Dumber of sportinggroups using City ofMelbourne par%s

O >4 5 53 100

+erentage of #isitorswho feel safe in theentral ity

Q 0 7ur#eyhelde#ery 3years

7ur#eyhelde#ery 3years

5 7ur#ey helde#ery 3years



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6nnual redution in thenumber of peoplee&periening hronihomelessness asmeasured by 7treetCount results$

ompared with pre#iousyears

O >0 >4 101 104


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,oal 2 creative city

To apitalise on and e&pand our international reputation as a reati#e$ bold and inspirational ity$ it isimportant to ensure art is aessible to all. We ontinue to support and promote a di#erse range ofartists and to plae art in the publi realm for e#eryone to appreiate.

Creati#ity is about more than (ust art and our aim is to get reati#e thin%ers in#ol#ed indeision@ma%ing for the ity. Through this goal$ the Counil wants to ahie#e growth in reati#eenterprises and strengthen reognition of Melbourne as a reati#e ity.

-utcome 2.1 More artisti and reati#e enterprises in the ity

rtistic enterriseThe City of Melbourne in#ests in the arts and artists to help foster the #ibrant and reati#e life of theity.

The triennial arts grantsprogram pro#ides three years of funding for arts organisations and festi#alsthat enhane MelbourneLs ultural identity. 7upport was gi#en to a di#erse range of art forms$ from

film and #isual art$ through to musi$ literature and theatre. 'n 2012 the triennial grant organisationsattrated audienes that e&eeded 3. million and deli#ered more than 4000 e#ents. "#er B00late@night programs were deli#ered and more than 13$>00 artists were employed in these ulturalati#ities. The 3 triennial grant reipients for 20121B were*

6phids =#ents6rena Theatre Company6rtful


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The City of Melbournes Creative Sacesprogram reognises that aess to an affordable wor%spae is a ritial omponent of an artists ability to wor%. y pro#iding affordable spae in the ity$ theprogram enables artists to remain lose to signifiant ultural failities and ontribute to the di#ersityand #ibrany of the ity. The Creati#e 7paes program manages 53 studios aross three buildingsand a website that lists o#er a thousand reati#e spaes aross 6ustralia. This year we pro#ided 12Baffordable wor%ing spaes to 134 artists.

rts Aousein Dorth Melbourne also pro#ides B1 spaes$ housing writers$ photographers$ raftwor%ers$ arhitets and #isual artists$ along with a di#erse range of arts ompanies suh as 6 is for6tlas$ 'lbi(erri Theatre Company$ De&t Wa#e ?esti#al and larger organisations suh as theWoodwor%ers 6ssoiation of 6ustralia and the 6ustralian 6rt "rhestra. 6long with spae$ thesetenants are gi#en the opportunity to use 6rts Aouse performane and rehearsal spaes andollaborate with 6rts Aouse programs.

-utcome 2.2eognition of Melbourne as a reati#e ity

creative cityWe inrease aess to$ and partiipation in$ arts and ulture at multiple le#els to help build

Melbournes reputation as a reati#e ity.

'nitiati#es started by the City of Melbourne to help ahie#e this outome inlude 6rts Aouse$ 6rt+lay$7ignal$ City -allery$ the -rand "rgan program and ?ederation ells$ all of whih utilise themuniipalitys e&isting olletion of arts assets.

rts Aouseoperates as an arts spae and as a uratorial body$ whih ommissions and deli#ersartisti wor%s for the ommunity. rts Aousehas three histori #enues within the City of Melbourne Dorth Melbourne Town Aall$ the Meat Mar%et and the Warehouse whih are also a#ailable for useby arts and ommunity organisations. rts Aouseshows two publi seasons of multidisiplinary wor%e#ery year. The program for 2012 7eason Two inluded the a% to a% Theatres performane ellou"e andsi& sold out performanes of !ou aifrom MelbourneLs la% ,ung Theatre. The 20137eason "ne program featured )/Ga multi@artform$ multi@sensory ollaboration from anters

Theatre$ !ance Ma""iveand Culture,6. "#erall 234$00 people attended e#ents at 6rts Aouse in201213.

:ance Massiveis a biennial national ontemporary dane festi#al reated by 6rts Aouse$


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6s part of 7ignals )tory 6eaver"film ma%ing pro(et$ fi#e dediated young Melbourne +aifi'slanders ame together at 7ignal eah wee% to de#elop$ sript and shoot a short film e&ploringHidentity in urban 6ustralia. The wor%shops inluded meeting with and learning from +aifi ulturalelders who shared their e&perienes of being a +aifi 'slander within 6ustralian ulture. The resultingshort film premiered at the losing e#ent for the Contemporary +aifi 6rts ?esti#al in 6pril.

7ignal also partners with Contat 'n to present two e#enings of interati#e performane by youngpeople e&periening disability.


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?riday


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,oal 3 Economic roserity

The sustainability and resiliene of our ityLs eonomy is ritial to Melbournes future growth. Thisgoal apitalises on our international profile as a sporting ity and promotes our world@famous e#entsto ensure people ontinue to #isit the muniipality.

"ur support of ity businesses will emphasise small and medium businesses$ draw on the di#ersity ofour loal eonomy and help Melburnians to ahie#e prosperity through soial enterprise. The Counilwill wor% loally$ nationally and globally to ontinue to strengthen the loal eonomy. 6s a ity we willbe prepared and well positioned to meet the hallenges of the global eonomy.

-utcome 3.16 sustainable and resilient ity eonomy

City activation6 prosperous ity is a ity full of life and entertainment. =#ents play a #ital role in dri#ing #isitation tothe ity and stimulating the loal eonomy.

6s the e#ents apital of 6ustralia the City of Melbourne is well aware of the role e#ents andentertainment play in bringing people into the muniipalitys many shops$ afes$ restaurants andbusinesses. The City of Melbourne stages a number of premier e#ents eah year to promote the ityand to bring people into the muniipality. These e#ents are*

Melbourne 7pring ?ashion Wee% 7eptember 2012 Melbourne Musi Wee% Do#ember 2012 Christmas ?esti#al


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The itys De earIs Evefirewor%s ha#e grown eah year and one again pro#ed popular withpatrons. The rooftop firewor%s too% on a new format in 2012 with spetators enouraged to wath thespetale from one of se#eral designated Hli#e sites featuring li#e musi and entertainment at?lagstaff -ardens$ Treasury -ardens$ 0$000 people with the new format entiing re#ellers away from rowdedentral ity areas in fa#our of safe$ en(oyable spaes. The family festi#al at Garra +ar% pro#ed a

highlight with 10$000 people turning out to en(oy the program of family@foused entertainment andearly e#ening firewor%s display.

TheSunset Series 2013of free onerts in ?itJroy -ardens and


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'ndonesia ?iesta Malaysia 2013 ?reeplay 'ndependent -ames ?esti#al -o The Tan 2013 AG+ ?est 'ndian ?ilm ?esti#al 'nternational WomenLs


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City visitationThe City of Melbourne promotes #isitation though its first@lass tourism failities and destinationmar%eting ampaigns. The organisations seasonal ad#ertising ampaigns use mainstream and loalprint$ radio and digital hannels targeting the greater Melbourne ommunity.

"ne of the first plaes many #isitors see% out is the Melbourne 7isitor Centreat ?ederation 7)uare.

?ully funded and operated by the City of Melbourne$ the entre elebrated its 10th

birthday in "tober2012. "#er the deade of its operation more than 5.> million #isitors ha#e onneted with Melbourneisitor Centre staff and #olunteers$ many of whom ha#e wor%ed at the entre sine it opened. 6lmost3000 #isitors stop in at the entre eah day and e#ent managers an now showase their e#ents andattrations on the new Melbourne e#ents wall.

Many #isitors to Melbourne are from regional entres. 6 new Sout(ern Cross Stationvisitorinformation servicewas trialled to gauge demand in that area. The trial reorded 11$> #isitorontats and will help inform deisions regarding the addition of a ser#ie at this loation.

The free Melbourne 7isitor S(uttleontinued to help #isitors ma%e their way around the ity. 6lmost35$000 passengers boarded the bus in Marh$ some of whom were among the 22$000 ruise shippassengers arri#ing in that month$ ma%ing it the busiest month on reord.

The City of Melbourne also presented the findings of an inno#ati#e ne tourism researc( ro?ectatan industry forum o@hosted with the itorian Tourism 'ndustry Counil. The researh e&plored howdigital tehnology has hanged the way tourism operators ommuniate and influene #isitors. Theforum generated onsiderable interest from aross the setor$ both loally and regionally.

City business an5 event romotionMelbourne is a great plae to do business and the City of Melbourne implements a #ariety ofstrategies to support a thri#ing and di#erse eonomy.

The City of Melbournes elebration e#ents are a group of e#ents that elebrate and promote thepeople$ plaes and businesses that ma%e Melbourne one of the worldLs most li#eable ities. The

e#ents ontinue to en(oy signifiant growth$ en(oying sell@out suess and inreased entries.Melbourne elebration e#ents inlude*

Melbourne ar5s 2012 The awards elebrate the people and organisations that dediate theirtime and energy for the benefit of the ity. Dine inspirational organisations and indi#iduals werehonoured at a gala eremony held at the Town Aall in 6ugust 2012*

Contribution to sustainability by a orporation EeepCup Contribution to sustainability by a ommunity organisation The 7ustainable ,i#ing ?esti#al Contribution to sustainability by an indi#idual asili Eanidiadis Contribution to ommunity by a orporation Melbourne Aeart ?C Contribution to ommunity by a ommunity organisation Women in 7uper Mothers


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'n addition$ the City of Melbourne ontinued to support and promote loal businesses through a rangeof mar%eting hannels. 'n May 2013 the City of Melbourne launhed a new mar!eting camaigntitled Hisit the land of inbetween. The ampaign enouraged the diso#ery of uni)ue Melbournemoments whih ta%e plae in the ra%s and gaps of the ity$ when least e&peted.

We also supported businesses and e#ents in the ity through numerous destination mar%eting

hannels inluding*

Whats "n website e#ent and business listings Whats "n email Thats Melbourne ?aeboo% ThatsVMelbourne Twitter Whats "n -oogle City of Melbourne +interest City of Melbourne ?li%r City of Melbourne GouTube.

usinesses and e#ents within the muniipality an list for free on the Whats "n website e#ent and

business listings$ be featured in the Whats "n blog and wee%ly email$ or use the hashtagOinbetweenmelb to see their own ontent appear on the Whats "n soial hub. They an also get helpand training in how to ma&imiJe their effeti#eness in mar%eting on the web.

City connectioneyond the boundaries of the muniipality$ the City of Melbourne is also %een to ensure Melbournehas a good international reputation and presene in global mar%ets.

'n 1>5 the City of Melbourne (oined hands with the !apanese ity of "sa%a to forge the muniipalitysfirst sister@ity partnership. 7ine then the City of Melbourne has established fi#e more internationalsister@ity allianes*

Tian(in$ China 9150: Thessaloni%i$ -reee 915B: oston$ Knited 7tates 9154: 7t +etersburg$ ussia 915: Milan$ 'taly 9200B:.

The City of Melbourne and the itorian


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The City of Melbournes ties with 'ndia were strengthened following the signing of a formalMemorandum of Knderstanding 9MoK: between the io Melbourne Detwor% and 'ndiaLs premierbusiness assoiation the Confe5eration of 8n5ian 8n5ustries. With more than 0$000 memberompanies$ the MoK will enourage and promote information sharing$ strengthened researh andtrade ooperation between Melbourne and 'ndia.

,eaders from industry setors with a presene in 'ndia shared their %nowledge of emerging businessopportunities in 'ndia with the City of Melbourne. Their insights will form the basis of a targetedprogram for the 8nternational Engagement "rameor! 8n5ia Statementand help determine theorganisations ontribution to 'ndian business.

The City of Melbourne also ollaborated with the itorian -o#ernment and in on(untion with theinaugural Melbourne Aospitality 6d#isory oard. The strategy formalised our onnetions with thesetor and is a %ey fous of =nterprise Melbourne$ the City of Melbournes eonomi de#elopmentinitiati#e. Aospitality ontinues to boom in Melbourne$ and the 2012 report 9the final for this strategyperiod: highlighted some of the industrys latest ahie#ements under the strategi themes ofollaboration$ reognition$ positioning$ ser#ies and sustainability.

=&tensi#e sta%eholder onsultations were also underta%en to inform and de#elop the ne&t iteration ofthe Melbourne etail 7trategy 200/2012 and the Melbourne Aospitality 7trategy 200512$ whihboth onluded in this finanial year.

,oo%ing ahead$ and following an internal re#iew$ Counil endorsed the establishment of a newMelbourne 4etail an5 Aositality 5visory


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The new City of Melbourne 6recincts 6rogram 20131#was endorsed by Counil in Marh. Theprogram will pro#ide annual finanial support to traders in speifi preints throughout the ity toassist with onsumer mar%eting ampaigns and business de#elopment ati#ities for traders in theareas.

7mall businesses play a %ey role in the itys eonomi prosperity and ma%e up 53 per ent of allbusinesses in the muniipality. The City of Melbournes ,rants an5 Sonsors(is 6rograminludes two grants designed speifially for small businesses*

small business grants soial enterprise and miro business grants.

The small business grants shemestarted in 1/ and aims to support businesses with inno#ati#eser#ies and produts or business models. 7ine its introdution$ the program has supported lose to300 businesses with I/./ million in funding. Counil appro#ed 12 appliations under the smallbusiness grants sheme in 201213 for a total of I222$214 in funding. eipients inludedMelburnalia$ Tane ?urniture$ '#ory Coast and +unt Tours.

?our appliations were appro#ed by Counil under the social enterrise an5 micro businessgrantssheme for a total of I5>$400 in funding. 7ome of the 201213 grant reipients inlude The


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The City of Melbourne also sponsored the ,lobal S(ifts 2012J Social Enterrise Conferencehosted by M'T. The onferene aimed to bring together leaders from the 6ustralian soial enterprisesetor to stimulate disussion. The e#ent was attended by appro&imately B00 delegates$ inludingo#er 0 spea%ers from 6ustralia and o#erseas. The City of Melbourne was identified as a leadingounil due to our soial enterprise strategy and enouragement of soial prourement.



Community satisfationrating for o#erallperformane ofeonomi de#elopment

O >2 /5 >2 // //

6#erage number ofdaily #isitors toMelbourne muniipality

on a typial wee%day

O >>1$000 >>$000 >55$000 504$000 5BB$000

Dumber of #isitorontats at theMelbourne isitorCentre

O 500$000 >52$512 522$000 >//$33 500$B34

Dumber of businessesloated in Melbournemuniipality

O 1>$000 1/$04 1/$20 1>$3B0 1>$ >0

,e#el of in#estment byreipients of 7mallusiness -rants

I 1$000$000 5B4$/0 B$0/0$000 1$2B/$B3 1$4/$/>

'n response to feedba% from loal ounils$ ,oal -o#ernment itoria introdued methodologial and ontent hanges to theCommunity 7atisfation 7ur#ey in 201112. Methodologial impro#ements to the Community 7atisfation 7ur#ey in 201112and 201213 inluded inreasing the sample siJe from the pre#ious minimum of 340 respondents per muniipality up to B00respondents so the sample better reflets the demographi omposition of a muniipality. The sur#ey also allows forrespondents to be Hresidents o#er 15 years of age instead of restriting respondents to Hhead of household. ?or these reasons$diret omparison with pre#ious Community 7atisfation 7ur#ey results is not possible.

'n both forms of the sur#ey$ the response to eah of the standard LsaleL )uestions abo#e is assigned a #alue. These #alues arethen a#eraged aross all respondents to reate an Linde& soreL. Aowe#er$ the #alues assigned hanged in 2012*

201011 4esonse scale an5 values100 =&ellent* outstanding performane50 -ood* a high standard

/0 6de)uate* an aeptable standardB0 Deeds some impro#ement20 Deeds a lot of impro#ement=&luded 4 -ood40 6#erage24 +oor0 ery poor=&luded CanLt say



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,oal & !nole5ge city

MelbourneLs appeal to the international eduation mar%et and its world@lass researh failitiespro#ide an e&ellent foundation to e&pand its potential and reputation as a %nowledge ity. =nhaningMelbournes eduation setor$ industry inno#ation$ researh$ de#elopment$ business and informationtehnology apabilities will ensure it remains a world@renowned %nowledge ity.

"ur wor% to position Melbourne as the ity of hoie for international students ontinues. The ityLsinternational students ha#e aess to a wide range of ser#ies and failities that ma%e Melbourne aglobal leader in the pro#ision of eduation.

-utcome &.1 ,oal and international students hoose Melbourne

Stu5ent suort+ro#iding support for international students is an important role for the City of Melbourne.

The Stu5ent Welcome :es!at Melbourne 6irport is a one@stop shop of information for studentsarri#ing in Melbourne and was open for se#en wee%s during the pea% arri#al times for international

students in 2013. The 2013 program was offiially launhed on 1 ?ebruary at Melbourne 6irport bythe ,ord Mayor obert


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;nole5ge buil5ingThe 201213 year signalled an important ommitment by the City of Melbourne to ati#ely e&plore our%nowledge ulture and eonomy through the Enowledge Melbourne initiati#e. Enowledge Melbourneaims to deepen and broaden the olleti#e understanding of the %nowledge setor and reate a widerpubli disourse about what a %nowledge ity is and why it is #aluable.

To find out more about what it means to be a H%nowledge ity the City of Melbourne ommissioned areport on Melbournes !nole5ge in5ustriesfrom eonomi onsulting firm 6C', Tasman. Thereport found that in 2010$ organisations in the %nowledge setor ontributed I25 billion to Melbournesestimated gross regional produt of I43.2 billion. The report also found that of the B25$000@pluspeople who wor%ed in organisations loated in the muniipality$ appro&imately /> per ent wereemployed in %nowledge@related industries. These industries inlude researh$ information andommuniations tehnology$ ad#aned manufaturing$ digital@game and speial@effets design$biotehnology$ finanial ser#ies and tertiary eduation. The ?uture Melbourne Committee adoptedthe reommendations of the report to help build Melbournes reputation as a %nowledge ity.

'n 6ugust 2012 the City of Melbourne in#ited o#er >4 leaders and e&perts representing Melbournesdi#erse %nowledge setors to a sta!e(ol5er brea!fastat Town Aall to strengthen our onnetion and

ollaboration with the industry.

The City of Melbourne ontinued to enhane the profile of Melbourne ;nole5ge Wee!as thesignature e#ent for the itys %nowledge setor. The third iteration of the wee%@long festi#al featuredan interati#e$ augmented reality e&periene in ?ederation 7)uare whih enabled users to play with#irtual 7oma ubes or be pin@pointed by a giant magnifying glass.

6s part of the Enowledge Melbourne strategy a ;nole5ge Melbourne micrositewas de#eloped toinrease the organisations online %nowledge assets. 6 number of orl5renone5 !nole5gee9ertswere also hosted to share and inrease the itys %nowledge apital.

'n !une 2012 the City of Melbourne hosted the final e#ent of the Melbourne Cleanec(Detwor%series at the Melbourne Town Aall. Eeynote spea%ers inluded the C=" of Commerialisation

6ustralia$


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'nternational studentsstudying in the ity as aproportion of totaltertiary students

Q 14 21 22 1> 14

,oal students studyingin the ity as aproportion of totaltertiary students

Q 54 50 > 53 54

Dumber of primary$seondary and tertiaryeduationalestablishments in theity

O 40 414 414 413

an%ing in the 2 Thin%

Dow 'nno#ati#e Cities'nde&

O 10 20 1 1> 15

B1City of Melbourne 6nnual eport 201213


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,oal ) n ecocity

This ambitious goal inspires us to impro#e the sustainability of the ityLs building sto%$ redue arbonemissions in all areas of ity life$ de#elop ways to apture$ store and deli#er water within themuniipality and protet our world@renowned par%s and gardens. Managing and impro#ing resouresand promoting reyling is an inreasingly important part of reduing our eologial footprint.

We ha#e an important role to play in wor%ing with our ity to de#elop sustainable solutions and to planand e&eute our preparedness for$ and response to$ a hanging limate. We will wor% to ensureMelbourne is internationally reognised for our sustainability initiati#es and as a leader in sustainabledesign.

-utcome ).16 redued eologial footprint6 range of en#ironmental strategies and programs ha#e been de#eloped to reate a moresustainable$ li#eable and wor%able Melbourne. These initiati#es aim to impro#e the muniipalitysen#ironmental performane$ partiularly by reduing energy onsumption and greenhouse gasemissions$ reduing water onsumption$ and impro#ing water )uality and waste management.

'n 201213 we ommened a re#iew of two of our %ey sustainability strategies Kero Det Emissionsby 2020 and otal Watermar! City as a Catc(ment. We e&pet to release the finalised updates inmid 20131B.

Kero net emissionsThe City of Melbourne has set an ambitious target of Jero net greenhouse gas emissions by 2020.

The Kero Det Emissionsstrategy identifies areas where energy effiieny an be impro#ed$ orenergy an be swithed to low arbon$ or renewable soures. While the City of Melbourne hasomparati#ely little diret ontrol o#er ati#ities that reate emissions within the muniipality$ theorganisation an help influene beha#iour through*

failitating initiati#es ati#ating partnerships with %ey sta%eholders ad#oating and eduating leading by e&ample through ations within the muniipality.

8nnovative commercial solutionsThe inno#ati#e 1200


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TheCitySitc( program$ led in itoria by the City of Melbourne$ reported arbon sa#ings inommerial buildings of o#er 1B$000 tonnes in 201213$ e)ual to remo#ing 3$400 ars from the road.The City of Melbourne was also instrumental in seuring 6ustralian -o#ernment funding for the ne&ttwo years to resoure City7with aross the ountry.

The CitySitc( ar5selebrated the ahie#ements of the City of Melbournes flagship program for

offie tenants. 6ward reipients inluded the +ubli Transport "mbudsman and Wise Consultants fortheir outstanding efforts to impro#e the en#ironmental performane of their offies. The e#ent wasattended by 130 City7with partiipants and supporters.

City of Melbourne is also a founding partner of the Melbourne Cleanec( Detor!$ a branh of6ustralian CleanTeh. The networ% pro#ides a regular forum for in#estors$ ompanies$ go#ernmentand aademia to meet$ learn about the CleanTeh setor and ollaborate. 6s part of the 6ustralianCleanTeh Detwor% it also pro#ides national and international lin%ages. The City of Melbournesponsored an e&hibitor spae at the "uture


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was ompleted with produts that omit low #olatile organi ompounds$ whih use less embodiedenergy to produe.

Sustainable communitiesThe City of Melbourne has an o#erarhing #ision to impro#e our food system$ redue waste and

inrease reyling.

The City of Melbourne wor%s with ommunity members$ businesses$ uni#ersities and D-"s todetermine sustainable food priorities for Melbourne. 7ustainable food$ ommunity gardens and treeplanting were all disussed with residents and sur#eys underta%en to assess engagement and%nowledge. 6nEcoCity "oo5 "orumheld in Marh attrated 140 partiipants and e&plored ideasaround a sustainable$ resilient and fair food future. The forum brought together members of theommunity$ aademis and professionals from aross the food setor.

6 sustainable foo5 information guidewas de#eloped in 201213 alled* 6e nee- to tal about foo- &o# #e can all buil- a better foo- "y"tem. The guide helps residents$ business and #isitors betterunderstand the impat food hoies an ha#e on the en#ironment and pro#ides information on wheremore sustainable options an be found.

The Start t(e Sitc(youth e#ent and program for loal shools was launhed at the Town Aall inMay 2013 with help from the 6ustralian Gouth Climate Coalition. +artiipants wor%ed to promoteawareness of sustainability within the muniipality. 7tart the 7with is a City of Melbourne initiati#ede#eloped in partnership with the 6ustralian Gouth Climate Coalition and aimed at empoweringseondary students to ta%e a leadership role in addressing limate hange and de#elopingsustainable solutions. 6fter a suessful pilot in 2012$ 7tart the 7with is now being rolled@outnationally. 7tart the 7with was a finalist in the 2013 +rime Ministers =n#ironment 6wards$ in thesustainable eduation ategory.

The deli#ery of the 7ustainable ,i#ing ?esti#al$ =o Carlton program and +ositi#e Charge pro#idedresidents and #isitors with information and support to hange beha#iour in their homes andneighbourhoods.

Waste management praties are also entral to the City of Melbournes goal to redue themuniipalitys eologial footprint. "ur Aig( 4ise 4ecycling 6ro?ectis helping apartment buildings toimpro#e the amount and )uality of reyling being olleted. More than >0 per ent of residents in themuniipality li#e in high rise apartment buildings where reyling failities are not always optimal.7ine !une 2012 City of Melbourne offiers ha#e been wor%ing with the managers of apartmentbuildings throughout the muniipality to ma%e it easier and more on#enient for residents to aesstheir buildings reyling bins and inrease the amount and )uality of their reyling. 6t the beginningof 6pril 2013$ 101 buildings had onfirmed their partiipation in the pro(et$ bringing the number ofindi#idual apartments in#ol#ed to more than 20$400.

6 foo5 aste rocessing mac(inewas trialled in the Melbourne Town Aall in 201213 to researhthe benefits for the loal hotel industry. The -aia food waste drier redues the #olume and weight of

food waste by 0 per ent. The drier was used to proess up to 100 %ilograms of organi food wasteat a time$ inluding fruit$ #egetables$ grains$ fish$ lean meat and small bones produed by ateringfailities at the town hall. There is no residual smell and the output from the mahine an be used as aform of ompost.

-utcome ).2 Melbourne is better adapted to limate hange

Climate c(ange resonseClimate hange adaptation and mitigation is a entral onern for the City of Melbourne.

To help meet this hallenge the City of Melbourne launhed the 8nner Melbourne Climate5atation Detor!in 6ugust 2012. The networ% onnets and failitates ommuniation between

organisations in#ol#ed in ati#ely managing the ris%s assoiated with limate hange impats fainginner Melbourne and inludes representati#es from the itorian -o#ernment$ water authorities$industry$ sientifi organisations and emergeny ser#ies. The networ%s third meeting in 6ugust 2013

BBCity of Melbourne 6nnual eport 201213


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brought together drought and heat speialists to disuss e&peted limate impats. The latest trendsonfirm that south east 6ustralia$ inluding Melbourne$ will beome hotter and drier with negati#eimpliations for water supplies and natural en#ironments.

Brban lan5scaes an5 climate a5atation

Melbournes par%s$ gardens$ green spaes and tree@lined streets are a defining part of the ity andontribute enormously to its li#eability. More than a deade of drought$ se#ere water restritions andperiods of e&treme heat$ ombined with an ageing tree sto%$ put the muniipalitys trees underimmense stress and many are now in a state of aelerated deline. Melbournes urban forest alsofaes two additional hallenges* limate hange$ with its assoiated se#ere weather e#ents$ andurban growth.

The City of Melbournes Brban "orest Strategysee%s to manage these hanges and protet againstfuture #ulnerability by pro#iding a robust strategi framewor% for the e#olution and longe#ity ofMelbourneLs urban forest. The strategy aims to*

adapt our ity to limate hange mitigate the urban heat island effet by bringing our inner ity temperatures down

reate healthier eosystems beome a water@sensiti#e ity engage and in#ol#ing the ommunity.

To help understand the impats of limate hange on Melbournes trees the City of Melbourneundertoo% 5en5roc(ronological analysisof 240 trees as part of a new pro(et with the Kni#ersity ofMelbourne.


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en#ironment for the trees$ while ha#ing an o#erall ooling effet on the urban en#ironment. 'f the newpa#ement wor%s well it ould beome a standard treatment for footpaths throughout the entral ity.

The City of Melbourne de#eloped the ,roing ,reen ,ui5efor Melbourne in partnership with the'nner Melbourne 6tion +lan ounils$ the Kni#ersity of Melbourne and the


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City of Melbourneperformane on refusereyling initiati#es andeffeti#e and effiientwater usage

Q >0 /> /5

Do longeras%ed

Aow has the City "fMelbourne performedon =n#ironmental7ustainability o#er thelast 12 monthsP

O /2 /2

C"2 emissions perresident per year

Tonnes 14 >.5 4.22


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100 =&ellent* outstanding performane50 -ood* a high standard/0 6de)uate* an aeptable standardB0 Deeds some impro#ement20 Deeds a lot of impro#ement=&luded 4 -ood40 6#erage24 +oor0 ery poor=&luded CanLt say

;The greenhouse gas emissions from City of Melbourne operations are now alulated using a different methodology. The

201112 data annot be diretly ompared.

City of Melbourne sustainability in5icators

The City of Melbourne onsumes energy in the daily operation of its administration and buildings$ommunity buildings suh as hildare entres$ publi lighting and the orporate fleet. We monitor theonsumption of three ma(or energy types* eletriity$ natural gas and fuel.

To ahie#e arbon neutral areditation in 2013$ an e&ternally@#erified greenhouse gas emissionsin#entory was de#eloped. This in#entory alulated the energy usage of Counils operations$inluding data from soures not pre#iously ounted$ suh as the energy used by our ontrators and

suppliers. The figures for 201112 are signifiantly different from pre#ious years due to this hange inmethodology.


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Child are failities 531 30

Community failities 2$151 2$524

Cultural failities 3$0/ 2$>/

'nformation failities 2$/B3 1$22

,eased failities 5$0/1 $41B

,ibrary failities 1$>5B 1$10/

+ar% failities 1$B>/ 1$523

Melbourne par%ing meter networ% B/ 01

ereation failities 11> 153

Melbourne seurity amera networ% 1$222 55>

7ports failities 11$/B0 11$/>3

Melbourne street lighting networ% 12$5B 13$1/

Total energy use 9-!: >3$//2; >5$22;

;; ased on D-=7 data$ inludes some estimates201213 data is not a#ailable at the time of writing.

otal 5irect an5 in5irect green(ouse gas emissions

otal emissions 201011


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Commerial @buildings

1 2 / B B 3 3

Community use@ buildings

>0 B4 B1 B> B3 5/

Community use

open spae

1$B/2 44> /2 /4B 33 /32 1$1>3

Total water 9M,: 1$4BB /0> /50 >1B B44 >B4 1$250

Dotes; 'n 12000 a baseline was established whih beame our base year.;; ?igures pre#iously published for this year were estimates and ad(ustments were made to reflet atual results a#ailable at thetime of printing.;;;


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,oal % connecte5 city

'n a onneted ity$ people an mo#e about freely to ommuniate and trade loally$ regionally andglobally without sarifiing essential soial or eologial #alues. The City of Melbourne will fous onad#oating for safe$ effiient and sustainable mo#ement throughout the ity and ma%e sure Melbourneis aessible at loal$ regional and international le#els.

-utcome %.1 Mo#ement of people and food within the muniipality is effiient$ integrated and safe$with more people hoosing sustainable forms of transport

6romoting al!ing an5 cycling6 safe and in#iting en#ironment plays a entral role in enouraging more people to wal% and yle inthe muniipality.The fous of the first year of the


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Tal% 7hop engaged pedestrians to share their thoughts and ideas about road safety to feed into adraft 4oa5 Safety 6lan. 6 total of 220 submissions were reei#ed through the Tal% 7hop$ sta%eholderwor%shops and an online sur#ey. The City of Melbournes ?uture Melbourne Committee endorsed thenew oad 7afety +lan 20131> at its meeting held on 2 !uly 2013.

The City of Melbourne has ontinued to de#elop road safety initiati#es that deli#er positi#e road safety

messages around omplying with the road rules through safe road interation and demonstratingpreferred beha#iours. +ro(ets in 201213 inlude*

Move Min5fully Melbourne$ a soial mar%eting ampaign whih inluded a series of shortlips launhed during i%e?est and sreened during the 2013 Melbourne 'nternationalComedy ?esti#al.

Move Min5fully bicycle toursfor international students unfamiliar with loal road rules. :irt,irl Worl5 W(eelie Wor!s(oseduating hildren and their families on biyle safety.

The City of Melbourne partnered with the 6my -illett ?oundation and other %ey sta%eholders tode#elop the S(aring t(e roa5s an5 at(sboo%let. The boo%let pro#ides information about rules andsafe beha#iours when sharing roads and paths with biyle riders. Through our membership on oad7afety 6tion -roup 'nner Melbourne$ a researh pro(et was also ommissioned to understand more

about Har@dooring$ or when a ylist ollides with a ar door$ whih is the most ommon rash typeleading to hospitalisation for ylists in inner Melbourne. The reommendations from the researhpro(et will inform future initiati#es designed to impro#e the safety of ylists.

The City of Melbournes e5estrian monitoring 5atafor e&hibitors and12> boats on the water the e#ent reported a total of 3>$4>1 #isitors.

-utcome %.3 Kse of par%ing spae is ma&imised

6ar!ing ma9imisationalaning the par%ing needs of the ommunity and businesses within the muniipality is a entralonern for the City of Melbourne. The par%ing rules e&ist to impro#e traffi flow and pro#ide safe$effiient and e)uitable aess for all motorists.

Dew par%ing tehnology introdued aross the muniipality in 2011 performed well o#er the finanialyear. 8ngroun5 sensorsthat detet and reord when a #ehile arri#es and departs from a par%ingbay ha#e inreased ompliane resulting in a steady turno#er of par%ing spaes.



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The ayby(one trialin Carlton was e&tended into 2013 and is offered as an alternati#e method ofpayment. The ta%e@up of pay@by@phone par%ing has steadily gathered pae as dri#ers beome familiarwith the new system. Counil is in the proess of e#aluating the trial with a #iew to e&panding it arossthe muniipality.

6 community e5ucation camaignwas rolled out aross the muniipality in Do#ember 2012 to raiseawareness about par%ing rules$ regulations and timeframes. The ampaign inluded signage onpar%ing sign poles$ sti%ers on par%ing meters and ti%et mahines$ posters$ print and radioad#ertisements. The ampaign has ontributed to an inrease in #oluntary ompliane with par%ingrestritions by motorists.

The City of Melbourne also oordinated and o@hosted the fifth annual 7ictorian CouncilComliance Services Wor!s(o. The e#ent fouses on par%ing@related issues and attrateddelegates from o#er 30 itorian ounils$ as well as the City of Aobart$ the +ort of MelbourneCorporation and Melbourne 6irport. Topis o#ered inluded ser#ie e&ellene$ onflitmanagement$ ourt preparation and presentation. ?eedba% from internal and e&ternal delegates waspositi#e.



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Community satisfationrating for o#erallperformane of loalroads and footpaths

O /5 /5 /4

Do longer

as%ed

City of Melbourneperformane onpromoting use of publitransport

Q /4 >3 50

Do longer

as%ed

City of Melbourneperformane on )ualityand o#erage of bi%eand footpaths andon#eniene of wal%ing

around the entral ity

O >0 / >0

Do longer

as%ed

Community satisfationrating for o#erallperformane of traffimanagement andpar%ing failities

O 44 44 43

Do longer

as%ed

Mode share for publitransport$ motor bi%es$wal%ing and yling ofitorian ity users

Q B3 B5 B5 //


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,oal # ea5 by e9amle

Counil will ensure the City of Melbourne remains highly regarded for its leadership$ its strongrelationships and its ability to ahie#e the best outomes for the ommunity.

This inludes e&ellene in go#ernane and organisational praties.

-utcome #.1 espeted and redible leadership

,oo5 governance'mplementing good go#ernane praties that enhane transpareny$ itiJen partiipation$aountability andris% management is a %ey priority for the City of Melbourne.

?ollowing the state@wide ounil eletions in "tober 2012 the newly formed Counil was re)uired toformulate a four@year Counil +lan to guide the wor% of the administration aross the term of the newCounil. ?ollowing 10 months of researh$ deliberation$ debate and two rounds of ommunity

onsultation$ the new Council 6lan 20131#was adopted by Counil in !une 2013.

The City of Melbourne partiipated in a liability an5 rofessional in5emnity insurance au5itforM6 'nsurane in late 2012 and reei#ed a sore of / per ent. The organisations insurane bro%erhe%ed systems and reords to ensure that inspetions and maintenane ati#ities were beingompleted as they should be$ and within set timeframes. The se#eral business proesses and areasreei#ed a perfet sore in their area inluding* stormwater and drainage 9=ngineering 7er#ies:$swimming pools 9ereation 7er#ies:$ town planning 9+lanning and uilding: and organisational andreati#e ris% management 9-o#ernane 7er#ies:.

4eliable informationThe City of Melbourne is ommitted to being a#ailable and aessible to the publi and pro#idingreliable information.

?or the first time au5io recor5ingsof Counil meetings and ?uture Melbourne Committee meetingswere made a#ailable for download on the City of Melbournes website at melbourne.#i.go#.au toma%e it easier for the ommunity to %eep up to date with Counil business.

The cororate ebsitealso pro#ides a omprehensi#e and easily aessed information soure. Thesite is updated regularly with information from aross the organisations operations.

The City of Melbourne itteraount is also used to )ui%ly ommuniate important and timelyinformation suh as storm warnings issued by the ureau of Meteorology and traffi (ams identified byioads or City,in%.

The organisations customer servicerepresentati#es are another soure of reliable information.epresentati#es are a#ailable to answer ustomer )ueries from >.30am to /pm$ Monday to ?riday.The o#erall ustomer satisfation rating was 1 per ent for 201213 and 3 per ent of in)uiries fromthe publi were ompleted on time. Contat was made in a #ariety of ways$ with the total number ofustomer ontats reei#ed distributed as follows*

2>3$>5 by telephone B3$332 in person 14$1// #ia email or web /$B/2 #ia 7M7.



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4ecognise5 lea5ers(i e9cellenceThe wor% of the City of Melbourne was reognised in a #ariety of industry awards throughout thefinanial year.

ar5 summary 201213

ar5 rea

6rocurement ustralia=acinta


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,reen "lag ar5 2012The -reen ?lag 6ward is reognised internationally for the higheststandard for par%s and green spaes. The sheme has reently beenintrodued to 6ustralia$ and reognises well@managed$ high )ualitygreen spaes that are managed in en#ironmentally sustainable ways.

?itJroy -ardens

,reen 4oom ar5

-utstan5ing 6ro5uction 2012The -reen oom 6wards are Melbournes performing arts awardsand reognise the world@lass abaret$ dane$ musial theatre$opera$ theatre$ alternati#e and hybrid performane produtions fromMelbournes stages eah year.

City of Melbourne

6rts Aouse)&iftin% Groun- Noe7oglio

ustralian 8nternational :esign ar5s6ublic "urniture an5 ig(ting 2013The 6ustralian 'nternational


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Connecting it( ,overnmentThe City of Melbourne is %een de#elop and maintain strong relationships with all le#els of go#ernment.

The,ord Mayor and C=" attend the national Council of Caital City or5 Mayors 9CCC,M:meetings on a regular basis to de#elop and maintain strong relationships with all le#els of go#ernment

and ta%e part in topial debates.

6t the +erth meeting of the CCC,M in !uly 2012$ among the items on the agenda was a loo% towardsthe 2103 federal eletion and the li%ely poliy platforms of the two ma(or parties in relation to apitalities and their infrastruture needs. The politial onnetions and e&periene of Melbournes ,ordMayor obert


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Community satisfationrating for City ofMelbourne Lsengagement indeision@ma%ing on %eyloal issues

O 4 /2 44/

44

Community satisfationrating for o#erallperformane generallyof the City of Melbourne

O >0 /5 >0//

/>

Community satisfationrating for City ofMelbourne s interationand responsi#eness indealing with the publi

O >3 >3 >3>4

>1

Aow has the City of

Melbourne performedon informing theommunity o#er the last12 monthsP

O /3 /1

'n response to feedba% from loal ounils$ ,oal -o#ernment itoria introdued methodologial and ontent hanges to theCommunity 7atisfation 7ur#ey in 201112. Methodologial impro#ements to the Community 7atisfation 7ur#ey in 201112and 201213 inluded inreasing the sample siJe from the pre#ious minimum of 340 respondents per muniipality up to B00respondents so the sample better reflets the demographi omposition of a muniipality. The sur#ey also allows forrespondents to be Hresidents o#er 15 years of age instead of restriting respondents to Hhead of household. ?or these reasons$diret omparison with pre#ious Community 7atisfation 7ur#ey results is not possible.

'n both forms of the sur#ey$ the response to eah of the standard LsaleL )uestions abo#e is assigned a #alue. These #alues arethen a#eraged aross all respondents to reate an Linde& soreL. Aowe#er$ the #alues assigned hanged in 2012*

201011 resonse scale an5 values100 =&ellent* outstanding performane50 -ood* a high standard/0 6de)uate* an aeptable standardB0 Deeds some impro#ement20 Deeds a lot of impro#ement=&luded 4 -ood40 6#erage24 +oor0 ery poor=&luded CanLt say



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,oal ' Manage our resources ell

"ur programs and training will fous on attrating and retaining a highly s%illed wor%fore and allommitments that we ma%e will be supported from a di#erse re#enue base.

We reognise that re#enue will be impated by global finanes and will ontinue to monitor ourorporate performane and stri#e to ahie#e effiienies while maintaining high standards of ser#ie.

-utcome '.16 di#erse re#enue base

4evenue sources an5 financial mo5ellingThe City of Melbourne e&plores new re#enue soures and see%s to inrease e&isting ones through arange of means inluding grant appliations.

6tual re#enue from par%ing meters e&eeded budget target for 201213 by a small amount due tounplanned remo#al of appro&imately 200 on@street par%ing spaes as a result of 7wanston 7treetrede#elopment and ,a Trobe 7treet bi%e lane wor%s.

7e#eral rounds of funding were reei#ed through the iAealth ystander +re#enting iolene6gainst Women +ro(et during the finanial year.

7taff ompleted two grant appliations for Crime +re#ention ?unding 96ustralian and itoriango#ernments:. The itorian -o#ernment appliation was unsuessful and the outome of the6ustralian -o#ernment appliation was un%nown at the end of the finanial year. 6n appliation forfunding for international students to #olunteer to assist in healthy ageing programs was alsoompleted and was unsuessful.

-utcome '.27uffiient resoure to meet ommitment

4esource allocationThe organisation always endea#ours to align resoures with ser#ie and program deli#ery.

6n arc(ive relocationpro(et was underta%en as the ,ittle our%e 7treet site has reahed apaity.6 team of arhi#ists and auditors methodially he%ed the reords and sent around 3>$000 arhi#ebo&es to -rae eords Management$ lodged /00 bo&es with +ubli eord "ffie itoria$ andseurely destroyed more than 3000 bo&es of reords. The pro(et remo#ed 11.2 %ms of material andappro&imately B00 metres of material 9less than B per ent of the total: was transferred to analternati#e Counil@owned storage faility for final assessment and proessing. 6ltogether the #olumeof reords reahed 2.2 %m higher than Mount =#erest before sorting and remo#al.

6


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-utcome '.36n effiient$ ser#ie@foused organisation

ean t(in!ing met(o5ology?our years ago the City of Melbourne pioneered the appliation of ean (in!ing austomer@foused impro#ement and management system that has transformed manufaturing and

health are organisations$ but not yet applied on a serious sale in loal go#ernment.

7ine then$ we ha#e systematially shown how the methodology an apply to e#ery ser#ie areawithin our di#erse organisation and we an now say with omplete onfidene that enormous benefitsan be ahie#ed using ,ean Thin%ing in loal go#ernment.

Throughout 201213$ the organisational and ustomer benefits of the ,ean Thin%ing problem@sol#ingapproah ontinued to result in a steady stream of impro#ement at the City of Melbourne better$faster$ heaper and easier beame the mantra.

6ross the organisation$ we wor%ed on important e&ternal and internal@faing proess to remo#ewaste and inrease ustomer #alue. "ur small internal ,ean Team foused on training$ throughformally reognised programs to enourage leaders and others to apply ,ean Thin%ing e#ery day to

their wor%. Many of last years organisational impro#ements ame from our ,ean students$ andinreasing numbers of staff used ,ean Thin%ing as part of their e#ery@day wor%. ,ean helped us wor%better aross ser#ie$ branh and di#isional funtional silos.

6lthough the headline results are lear and )uantifiable$ we %now they are onser#ati#e with somany staff now applying ,ean Thin%ing there are ountless day@to@day impro#ements aross theorganisation we do not apture.


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too% the time to really understand their business and redesign the way they wor% aross theorganisation to impro#e our ser#ie to ustomers.

"ur formal and informal ,ean ati#ity generated more than 140 impro#ements$ deli#ering better$ fasterand easier proesses for our ustomers and staff. 'n 201213$ the ,ean program has deli#eredfinanial return estimated at I>14$000 and 1050 days of released staff produti#ity. 7ome e&amples of

how the City of Melbourne has impro#ed ser#ies and proesses are listed below.

S(aring our ean e9eriences'nreasingly$ the City of Melbournes ,ean Thin%ing wor% is gaining a national and international profile.+resentations were made at two national onferenes this year and one international meeting. 6(ournal artile was published in the international ,ean Management (ournal.

The City of Melbourne featured at the May 2013 ustralasian ean (in!ing an5 6ractice Summitheld in Melbourne. The summit attrated more than 200 people at the Melbourne Con#ention and=&hibition Centre where


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out and ati#e with their teams. The e#ent ran suessfully with 35B staff members partiipating in thee#ent$ whih represents o#er a )uarter of the organisation.

The City of Melbourne partiipated in the ,lobal Cororate C(allengefor the seond time in 2012.The 1/@wee% pedometer hallenge was underta%en by 3 staff member in 4> teams a 10 per entinrease on 2011 partiipation. The City of Melbourne was the se#enth most ati#e go#ernment

organisation globally and 50 per ent of partiipants e&eed 10$000 steps per day. The 2013 -lobalCorporate Challenge was launhed in May$ with BB1 staff member in /3 teams for the third year ofpartiipation.

7taff were also offered 14 minute pri#ate (ealt( an5 lifestyle screenings$ with 34/ he%sompleted. There was also promotion of additional health e#ents and initiati#es inluding Wal% toWor% and ide to Wor%


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+erentage of plannedCity of Melbournewor%s programsompleted

Q 0 1 B 1 3.B

,i)uidity atio isgreater than 1.4

Q 1.4 3 2./ 1.> 1./B

Maintain a positi#eunderlying surplus

IM 3 14.4 1>.> B.B 0.>5

+erentage of ourustomers satisfied withthe o#erall ustomere&periene when

ontating the City ofMelbourne

Q 54 5B 53 5 5

7taff retention rate Q 0 0 2 5 5>

7taff satisfation rating O 4.4 4./ 4.4 4.4


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-ur organisation

//City of Melbourne 6nnual eport 201213

=leted by the ommunity$ theCounil is the deision@ma%ingbody that sets the strategidiretion and poliy of themuniipality.

Counil deli#ers*

The ?our@Gear Counil+lan$ whih sets outwhat the Counil willahie#e during itsfour@year term to

further the ommunity#ision.

The 6nnual +lan andudget$ whihdesribes the Counils%ey ob(eti#es andati#ities for eah12@month period.

The administration$ headed bya Chief =&euti#e "ffierappointed by the Counil$

deli#ers the #ision of theeleted Counil.

This is done this by*

pro#iding ad#ie to theCounil in a timelymanner

resouring theadministration todeli#er the resultssought by the Counil

omplying with thestatutoryresponsibilities re)uiredunder legislation

deli#ering ser#ies tothe ommunity re)uiredunder legislation or bythe Counil

implementing the

deisions made by theCounil.


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-ur eole

Aappy$ high@performing employees help us to deli#er an e&emplary le#el of ser#ie to our ommunity.6s a result$ the wellbeing of our staff is one of our highest priorities.

-rganisational structureThe City of Melbourne is based at the Melbourne Town Aall in 7wanston 7treet from whih it operatesa range of failities$ ser#ies and administration funtions at more than 30 other loations arossMelbourne.

While most of staff wor% in the entral ity some are based at other sites aross the muniipality. 6s of30 !une 2013$ we employed 1B0/ people*

5 full@time permanent 22 part@time permanent 11 ma&imum@term temporary 9full@time and part@time:

/0 asual staff.

C(ief E9ecutive -fficerCity of Melbourne 6nnual eport 201213


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:ivisions an5 5irectorsThe City of Melbourne has an organisational struture of fi#e di#isions. ranhes within eah di#isionperform speifi funtions$ ollaborate on pro(ets and share their partiular %nowledge and e&pertiseaross the organisation.

City :esign 4ob 5ams* :irector

The City


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City of Melbourne organisational c(art

Staff classifications

Classifiation 1 and 2 hild are wor%ers$ shool rossing super#isors$ fitness instrutors$information offiers

Classifiation 3 hild are wor%ers$ par%ing and traffi$ offie administrati#e support Classifiation B administrati#e support$ en#ironmental health$ pro(et offiers$ %indergarten

teahers Classifiation 4 and / professionals$ analysts$ programmers$ tehnial staff$ maternal and

hild health nurses$ immunisation nurses$ e#ent managers

Classifiation > team leaders and professionals =&euti#e managers$ diretors and the C=".

Staff rofileThe gender balane of City of Melbourne staff is 45 per ent female and B2 per ent male. Womenhold 33 per ent of e&euti#e positions. 7i&ty per ent of female staff and B0 per ent of male staff areemployed in lassifiation range 3 to /. The following tables illustrates how employee gender is5ivi5e5 across t(e eig(t classifications* (o gen5er is srea5 across 5ifferent age groups andthe number of staff by years of ser#ie and gender.

/City of Melbourne 6nnual eport 201213


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Dumber of staff by classification an5 gen5er as at 30 =une 2013

Dumber of staff by age grou an5 gen5er as at 30 =une 2013

Dumber of staff by years of service an5 gen5er as at 30 =une 2013

>0City of Melbourne 6nnual eport 201213


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verage training (ours by City of Melbourne emloyees year en5ing 30 =une 2013

Aealt( an5 ellbeing rogramsWe reognise that wor% is (ust one part of the li#es of City of Melbourne employees. We ha#e se#eralsupport mehanisms to help staff manage a wor%@life balane and impro#e and maintain their healthand wellbeing.

The ,eap into ,ife program pro#ides staff with eduational information through #arious initiati#es suhas health e#ents$ wor%shops and onsultations. Current initiati#es fous primarily on physial ati#ity$healthy eating habits and mental health.

"ur employee rereation assoiation$ CoM,ife$ also pro#ides health and wellbeing programs andsoial opportunities for staff who hose to be members. The assoiation pro#ides disountedwellbeing lasses$ supported orporate sports teams$ enourages partiipation in harity e#ents suhas Mo#ember and Caner Counil fundraising$ and soures disounts for staff on health@relatedproduts. Membership of CoM,ife ontinued to grow in 201213.

-ccuational (ealt(* safety an5 ellbeingWe managed ris% and oupational haJards by ontinuous e#aluation and impro#ement of wor%en#ironments and our oupational health and safety 9"A7: management system. This system isaudited against the 6ustralian 7afety 7tandard 67RDN7 B501*2001 and our areditation wasmaintained in 201213.

7afety is embedded in our wor% ulture$ and oupational health and safety is e&tremely important.The ontinuous impro#ement of our safety systems and proesses aross the organisation wor%s topro#ide safety at wor%.

>2City of Melbourne 6nnual eport 201213


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-uror!lace

Wor!Cover claimsThe City of Melbourne reei#ed 22 Wor%Co#er laims in 201213. "ur Wor%Co#er premium is now at0.3B per ent. This remains signifiantly lower than the loal go#ernment setor rate of 1.4B per ent.We ha#e a proati#e in(ury pre#ention strategy and an early inter#ention approah to all wor%@relatedin(uries and illnesses that fouses on sustainable return@to@wor% programs.

Wor!Cover claims

?inanial year 7tandard laims Minor laims +remium inl-7T 9I:

+remium as Q ofremuneration

201213 14 > B20$2/B.44 0.3B

201112 > 2 3/1$0/0.5B 0.34

201011 B 1 515$/00.13 0.50;

20010 1/ B 4$/43.00 0./B

20050 3 4 >4B$000.00 0./4

200>05 5 1> >/>$000.00 0.55

200/0> > 1 B0$000.00 1.14;'nreased premium rate for this period was due to a itorian Wor%Co#er 6uthority inrease in the industry rate.

Equal oortunity* 5iscrimination an5 (arassment olicyWe are an e)ual opportunity employer and wor% hard to pro#ide a wor% en#ironment that is safe$supporti#e$ free of disrimination and where indi#iduals treat eah other with respet.

"ur networ% of ontat offiers are #olunteers within the City of Melbourne trained to help employeesidentify options and resoures to deal with wor%plae disrimination and harassment. "ur e)ualopportunity ommitment is supported by our Wor%fore


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'n addition$ an integral part of the indution proess for all new employees is a wal% highlightingMelbournes 6boriginal heritage.

Enterrise agreementThe City of Melbourne has a single enterprise agreement that o#ers appro&imately 0 per ent ofemployees. The urrent agreement inludes sustainability targets$ wor% onditions and employee

benefits. To maintain our position as a fair and fle&ible employer$ we monitor the operation andappliation of the agreement through a staff onsultati#e ommittee that meets )uarterly.

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