Annual Report 2011 - epg.gov.ae · PDF fileSupreme Council member and Ruler of Sharjah His...
Transcript of Annual Report 2011 - epg.gov.ae · PDF fileSupreme Council member and Ruler of Sharjah His...
Annual Report 2011
His Highness Sheikh Khalifa bin Zayed Al NahyanPresident of the United Arab Emirates
His Highness Sheikh Mohammed bin Rashid Al MaktoumVice President & Prime Minister of UAE; Ruler of Dubai
His Highness Sheikh Dr. Sultan bin Mohammed Al Qasimi
Supreme Council member and Ruler of Sharjah
His Highness Sheikh Saud bin Saqr al-Qasimi
Supreme Council member and Ruler of Ras al Khaimah
His Highness Sheikh Saud bin Rashid Al Mualla
Supreme Council member and Ruler of Umm Al Quwain
His Highness Sheikh Hamad bin Mohammed Al Sharqi
Supreme Council member and Ruler of Fujairah
His Highness Sheikh Humaid bin Rashid bin Humaid Al Nuaimi
Supreme Council member and Ruler of Ajman
Emirates Post Group Holding
Content
Emirates Post Group Holding
Message from the Chairman ...................................................................................................................................... 8
Message from the President ..................................................................................................................................... 10
Board Members of Emirates Post Group Holding ...................................................................................................... 12
Emirates Post Group Holding ................................................................................................................................... 13
Introduction ............................................................................................................................................................. 14
Tasks of Emirates Post Group Holding ...................................................................................................................... 15
Postal Licensing Section ........................................................................................................................................... 16
Information Systems ................................................................................................................................................ 17
Training Centre ........................................................................................................................................................ 20
Annual Report ......................................................................................................................................................... 21
Emirates Post
Introduction ............................................................................................................................................................. 26
Postal Services .......................................................................................................................................................... 27
Government Services ............................................................................................................................................... 29
Philatelic .................................................................................................................................................................. 32
Statistics .................................................................................................................................................................. 34
Post Offices List ........................................................................................................................................................ 37
Empost
Introduction ............................................................................................................................................................. 42
Empost Courier Services ........................................................................................................................................... 43
Key Achievements in 2011 ....................................................................................................................................... 46
Wall Street Exchange Centre
Annual statistical report of Wall Street Exchange Centre 2011.................................................................................. 50
Overview ................................................................................................................................................................. 51
Local and Overseas Branches .................................................................................................................................... 52
Correspondent Banks 2011 ...................................................................................................................................... 53
Electronic Documents Centre
Annual Statistical Report of the Electronics Documents Centre “EDC” for 2011 ....................................................... 56
8
Emirates Post Group entered a new phase in 2011, having completed and implemented
a detailed restructuring process, that involved creating a new organizational structure,
setting new grades and preparing a new improved HR manual and laying the foundation
for a strong corporation that is committed to excellence, employee betterment and
customer satisfaction.
The completion of the restructuring process and the subsequent implementation will
help Emirates Post Group and its subsidiaries to focus more dedicatedly on their duties
and responsibilities and raise productivity levels, the ultimate objective of the whole
restructuring exercise. It was a painstaking and lengthy process, but we believe it was
worth it, because we will now begin to enjoy the fruits of our labour.
Our aim is to make Emirates Post Group a model organization driven by innovation and
pursuit of global best practices, as we compete with private sector companies in the field
of mail, parcels and remittances.
I believe public sector companies are now poised for greater achievements. The
development of the public sector is a high priority area for the UAE government and
we are allocating ample resources to upgrade the performance of all government
organizations.
Our mail volumes continue to show steady growth, in sharp contrast to the global
scenario in which postal mail is witnessing a drop. Here in the UAE, mail activity is rising,
an indication of a booming economy and vibrant growth indicators.
Emirates Post Group has started translating into reality our vision of becoming a leading
business group, driven by dynamism and innovation, with a mindset to do profitable
business in a fiercely competitive world.
Chairman of the Board,
Emirates Post Holding Group
Message from the Chairman
9
10
Message from the President
The 2011 saw Emirates Post Group consolidating its growth in the face great challenges
brought in by the global recession. The post office network continued to grow and
expand, based on the needs of the expanding population of the UAE.
During the year, we fine-tuned the new P.O. Box bundles according to a new strategic
plan that is focused on taking mail closer to subscribers’ homes. Customers have four P.O.
Box options to choose from: The ‘My Home’ bundle allows residents of villas to have a
box installed on their compound wall, so that mail can be delivered to their doorstep. The
‘My Building’ bundle enables residents of apartments to rent mail boxes in the premises
of their building. ‘My Zone’ delivers post through mail box shelters conveniently located in
residential and commercial areas outside the post offices. Finally, subscribers can opt for
the existing system of P.O. boxes located in post offices.
Emirates Post also overhauled its mail services to the corporate sector, by offering them
greater value addition and more options to choose from, depending on their mail
volumes. With this step, we are proud to say that we have raised the bar on corporate
mail services.
The 25th meeting of the Committee of Heads of GCC postal organisations was hosted
by Emirates Post Group in Abu Dhabi over two days in the presence of delegations and
representatives of all the postal administrations of the GCC and Yemen in addition to
representatives from the Secretariat of the GCC States. The GCC Stamp exhibition held
concurrently was also a huge success.
Emirates continued to add new services at post offices, following the signing of
agreements with organizations such as National Bank of Dubai, Dubai Department of
Economic Development, du, SEWA and FEWA.
Our other three subsidiaries – Empost, Electronics Documents Centre and Wall Street
Exchange Centre – also continued to make good progress in their operations and growth,
following the end of the long restructuring exercise.
At the pace the UAE is growing, Emirates Post Group has great potential to expand and
grow as well as keep pace with technological advances to enrich the customer experience
further.
Fahad Eisa Al Hosani
Acting President
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12
Board Members of Emirates Post Group Holding
H.E Obaid Humaid Al Tayer
Minister of State for Financial Affairs - Chairman
H.E. Eng. Abdulla Salman Al Amiri
Vice Chairman
H.E. Fahad Al Hosani
Acting President of Emirates Post Group - Member
H.E. Mohammad Sultan Al Qadi
Managing Director & Chief Executive Officer for Ras Al Khaima Properties - Member
H.E. Khalid Ali Al-Bustani
Executive Director for International Financial Relations at Ministry of Finance - Member
H.E. Ahmed Al Hosni
Member
13
Emirates Post Group Holding
Vision: Leadership and innovation in the fields of postal, logistics, and financial services, locally and globally
Mission: We are committed to continuous hard work to provide a bouquet of integrated postal services, freight and courier services and specialized financial services to our individual and corporate clients through the optimum use of our human, financial and technical resources according to the highest standards of quality and excellence through our local and global offices network.
Values: 1 - Customer Care: Commitment to partnership with our clients and understanding their needs and strive to provide excellent services that exceed their expectations 2 - Commitment: we are committed to our customers, partners and employees to comply with all regulations and legislations 3 - The value of time: we are committed to provide all our services in record time that exceeds the expectations of our customers 4 - Quality and excellence: our way to provide high quality services 5 - Innovation and creativity: our way of excellence, exclusivity and leadership 6 - Team spirit: our emphasis on the importance of teamwork. 7 - Integrity and transparency: our way to apply the principle of governance in all our dealings both internal and external
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Introduction
Emirates Post Group Holding consists of four subsidiaries
– Emirates Post, Empost, Wall Street Exchange
Center and Electronic Documents Center. The Group
manages the long-term and medium-term planning
of the subsidiaries, allowing each to benefit from the
others’ potential to the maximum; overseeing the
implementation of investment projects and initiatives
related to specified activities; and providing guidance and
management expertise to the subsidiaries.
The subsidiaries are supervised through an approved
management structure with clear policies aimed at
achieving investment returns set by the Board of
Directors, consisting of the President and Vice-President
of the Holding Group, CEOs of the subsidiaries and CEOs
of the Holding Group.
The Group has now entered a new era that will see
it strengthening its presence at the regional and
international levels by providing integrated innovative
products and services for individual and corporate
customers, in line with the group’s strategic goals
of upgrading performance and keeping pace with
developments in technology.
Emirates Post, one of the subsidiaries of the Group, is
a diversified postal corporation providing postal and
non-postal services through a network of over 110 post
offices. The offering includes government services, utility
and telephone bills payment, payment of traffic fines,
parking cards, ID card registrations, international driving
licenses and remittances. The main Sorting Centre in
Ramoul, Dubai, has advanced sorting machines that sort
thousands of letters automatically.
Empost, the national courier company, offers domestic
and international courier services, backed by a strong
track record in customer service and efficient delivery. It
has a vast network covering every corner of the UAE.
Wall Street Exchange Centre, one of the UAE’s leading
players in the field, caters to the needs of expatriates
who need to send money to their home countries. The
company has a wide network in the UAE offering money
exchange and remittance services, as well as branches
in the UK and Hong Kong, and tie-ups with 90 partners
worldwide.
The Electronics Documents Centre (EDC), which is
equipped with cutting edge technology for printing
of cards and bulk statements, handles a large number
of government and corporate clients, including major
banks.
Emirates Post Holding Group, as part of its strategy to
combine assets and streamline operations on a new
business model, is keen to make each subsidiary a
separate profit centre, through innovative services and
highest standards of customer service.
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The Federal Act No. 14 of 2007 issued on December 4, 2007 assigned the following tasks and functions for the Group:
• Overseeing the management and operation of its subsidiaries and provide the necessary support
• Management of investment projects
• Evaluate and supervise the performance of the subsidiaries
• Investment of the Group funds in subsidiaries specialized in:
• Regular postal services−
• Courier services, including− immediate receipt and delivery to and from the headquarters of the sender and
the addressee
• Postal financial services−
• Financial and monetary intermediation, including money – in – transit in a way that it will not conflict with the law
establishing the Central Bank, and other relevant laws, and that all these processes shall be subject to supervision.
• Transport, storage and logistic services
• Hybrid mail services
• Marketing and promotion services
• Insurance services on behalf of third parties
• Any other tasks and services assigned by the Board and consistent with the nature of its business
• Acquiring franchise rights and property rights in trademarks related to the Group›s business, as well as graphics,
designs, models, and other intellectual property rights, trademarks, patents, and exploitation or rental of the same to
third parties or to the subsidiary if the Group›s share therein is less than 100%
• Acquiring lands and buildings, usage and commercial exploitation of the same
• Renewal of commercial licenses for documents transport companies, and parcel transport companies
• Issue licenses for stamps sale offices
• Issue licenses for import and trade of franking machines
Tasks of Emirates Post Group Holding
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Postal Licensing Section
The licensing department at Emirates Post Holding Group
is the main organizer of the profession of postal activities
(transport of documents, letter-post items, and parcels) in
the United Arab Emirates, through a special law issued by
the Board of Directors of the Group which outlined the
mechanism of action creating a kind of organization and
discipline in the way of dealing with ethics in the public
and private sectors.
This Act supports the exclusive right to license the right
activities to the Emirates Post Holding Group as the
official body charged with the performance of universal
postal services within and outside the state, according
to the law, which holds the exclusive right to perform
postal services of various kinds in the internal relations
and international private and joint performance some
postal services under contracts approved by the Board of
Directors.
The department grants and issues license contracts for
the conduct of the following postal activities:
• Transport of documents
• The service of letter-post items.
• The transport of packages of all kinds.
The Executive Regulations for the conduct of postal
activities included a number of controls, such as:
• Prohibition against public and private entities, natural
and legal persons from engaging in any postal activities
unless by a prior authorization of the Group.
• No party except the Group is allowed to grant any
licenses for the conduct any postal activities
• License issued by the Group does not exempt the
licensee from payment of the prescribed fees, obtaining
the licenses and approvals and presenting the documents
required by other public authorities.
The license is considered as permission to pursue the
specific postal activities and does not grant the licensee
any rights against the group and expires at the end of
its validity or by cancellation as provided for herein. The
general rules included also other provisions related to
the process of organizing the profession and especially
the rights of the licensee regarding cancellation,
the guarantees of the Universal Postal Union, non-
responsibility of the Group for the confidentiality of
mail items dealt with by licensees and conditions of
assignment by the licensee to other parties.
Statistics
• The total postal companies licensed by the Department
of Licensing at Emirates Post Holding Group amounted
to 86 companies.
• 12 new companies had been registered in 2011.
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Information Systems
Information Affairs Sector:
The Information Department was created in 1985 since
the inception of Emirates Post (previously known as
General Postal Authority). The Department has grown
and developed to become more comprehensive under
the title “Information Affairs Sector” as part of Emirates
Post Group. The Sector is engaged in the technological
matters of the subsidiaries including information
technology systems, so that it can cover the needs of
all departments and postal zones throughout the UAE
through putting plans for upgrading and developing the
infrastructure.
Cooperation with Arab post offices:
• Entering into MOU’s with several Arab countries
(Egypt, Syria, Sudan, Tunisia, Algeria, Morocco, etc…) on
tracking of postal items
• Entering into contracts with some postal authorities for
automation of their services and granting them licenses
for using of POS on automation of postal and non-postal
services as in the cases of Bahrain Post or licenses for
utilizing of Courier System Program as in the case of the
largest transportation companies in Egypt.
Communication with international organizations:
Due to the accelerating growth witnessed by this
sector, and in order to cope with the technological
developments worldwide, it became necessary to keep
pace with these developments by obtaining membership
with The UPU “Universal Postal Union”. This necessitated
making field visits and attending international
conferences, research seminars and introductory sessions
on automation of postal services.
The Group obtained the membership of Advanced
Electronic Services User Group which is part of the
Universal Postal Union UPU in order to gain the best
practices and introduce new applications through
benefiting from the experience of others in the same field.
Achievements up to 2010:
According to a practical and deliberate plan consistent
with the Group’s strategy and implemented in phases to
produce the most important achievements, including:
Service Automation System on the counter POS:
The system is designed to serve Emirates Post, and
used on the counter for the purpose of organizing and
managing most of the services provided and in particular
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the postal services such as the movement of postal items.
The system allows tracking of the consignment from the
moment of being sent up to receipt of the same by the
other party. Below are the most important features of
the system:
1. The system is user friendly and enables the service staff
to provide all postal and non – postal services through a
single window.
2. The system provides the users information and
notification of any action, news or new systems.
3. The system contributes to saving the time needed to
complete the procedure of any consignment, and thus
makes customer service easier.
4. The system provides various types of reports to the
Management, and therefore helps in making the required
decisions.
Development of Courier System:
Empost has developed the dispatches delivery system to
enable tracking of the dispatches through automation of
dispatches data from the moment of receipt until delivery
to the client by using a hand held device provided to the
drivers.
Below are some features of the system:
a) Providing all types of analytical reports required for
quality measurement
b) Easy retrieval of data when needed
c) Auto mechanism for issuing invoices.
d) The ability to send SMS text messages to the clients
concerned showing the status of mail dispatches.
e) Provide all the details and information needed by the
customer at any stage regarding the mail dispatches.
Mail Box Discharge Monitoring System:
Empost has installed a special system to monitor
discharging the contents of the mail boxes distributed
in all streets in all postal zones to monitor the discharge
process of along with collection of statistical data for
reference when needed.
Various services through the website:
In order to provide service to all customers in electronic
format and easy way, a special system has been created
to allow access to the website of the Group or its
subsidiaries in order to view the services offered through
the website. As an example, the website of Emirates Post
offers the following services online: Subscription in a
new mailbox, renewal of an old subscription, tracking of
mail dispatches and the philatelists may purchase stamps
online... etc. Empost offers its services on the website
which include e-services that we are working to develop
and increase their number to fulfill our future aspirations.
these websites and their content are subject for
continuous development commensurate with the
strategy of EPGH and its subsidiaries.
Dispatches tracking system using Radio Frequency
Identification technology:
RFID system enables two devices to exchange data using
wireless technology to monitor consignments in order to
improve operational efficiency and increase productivity
while enabling business managers to measure and
evaluate the effectiveness of their systems in addition
to tracking mail bags and letters between branches and
sorting centers to control the quality of performance,
mail delivery according to specific criteria and locate the
delay places.
Installation of automatic sorting system “ILPS” from
NEC of Japan:
Emirates Post completed the supply, installation and
operation of new devices from NEC of Japan in the new
automatic sorting center building to accommodate the
steady increase in the number of postal items
and thus to improve the performance of the Centre with
a focus on quality and speed, particularly as the new
system has a high technical specifications that keeps pace
with the rapid development of the services of Emirates
Post at all levels, which achieved the following:
1. Raise the productivity of the sorting center by
increasing the number of letters distribution boxes from
60 to 720.
2. Reduce the rate of rejected letters
3. Processing the registered letters and distribute the
same to the sorting machines and print copy of the letter
to be attached with the notice.
4. High flexibility in dealing with various types of letters.
5. Shorten the time and effort by virtue of the (ON LINE
VIDEO CODING) system, which contributes to processing
of (40%) of the postal items in one phase applied
electronically.
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Electronic Letters Exchange System by the Universal
Postal Union UPU - EDI:
Is an automated system for the exchange of electronic
letters through the Universal Postal Union, which aims to
upgrade the inquiry services to the international level and
also aims to help postal administrations to get prepared
to receive the international consignments before
arrival. This system also helps in updating the databases
automatically and increasing the efficiency of postal
systems. The most important features of the system are
as follows:
• Increase the speed of exchange of information
with regard to consignments which helps the postal
administrations to plan in advance and to get prepared
to receive the shipments and consignments.
• Increase the efficiency of the international inquiry
system that are used to track the postal items.
• The possibility of linking the inquiry system with the
INTERNET in order to enable the customers to track the
postal items from anywhere in the world.
• Contribute to reduce the cost of data entry where the
data is copied through the system to the local postal
authorities systems.
• Contribute to update the air transport data so that
carriers will be identified accurately for the purpose of
preparation of accounts and payment of claims.
• Standardization of names and codes used in the postal
systems at the international level.
Exchange system of letters of remittances by the
Universal Postal Union UPU - IFS:
Is an automated system for the exchange of money
orders electronically through the Universal Postal Union.
The major advantages of the system are as follows:
• increase the speed of exchange of information
regarding the transfer of funds from one country to
another by using unique technology considered as one of
the best means for the exchange of information.
• Increase the efficiency of inquiry at the international
level. We can use this system for verification and tracking
of remittances in the country of origin.
• Increase the efficiency of the working system in solving
problems and overcoming obstacles to the completion of
such remittances.
• Connect to the Internet inquiry system so as to provide
an opportunity for the public to keep track of their own
remittances from anywhere around the world.
• Contribute to reduce the cost of data entry where the
data is copied through the system to the local postal
authorities systems.
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Training Centre
Company Trainee %
Emirates Post Group 190 52%
Emirates Post 608 50%
Empost 347 40%
Training Centre
The Training Centre, considered the first specialized
training centre in the field of postal services in the region,
contributes effectively in preparing and qualifying the
Human Resources of the Group through opportunities
and advanced training programs that guarantee the
provision of high standard postal services to the public.
The Centre is the key provider of professional expertise in
the developed postal industry.
The modern and the fully equipped centre excels in
offering a bundle of advanced training courses to all
employees in addition to employees of several postal
administrations in the Arab countries.
The Centre is responsible for training the Group
employees on offering the support services that are
provided by the Group subsidiaries to the public through
all offices and locations throughout UAE in cooperation
with public and private organizations within the frame
work of the Group strategy aimed at offering a package
of services under one roof such as: Etisalat Service, Air
Arabia, Bill Payment, Fine Payment and Zayed Housing
Program, and other services targeting the residents of
UAE, thereby saving their time and effort.
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Number of EPG employees according to nationality, gender and job category as at 31/12/2001
Nationality Gender Job Category Emirates
Post Group
Emirates
Post
Empost Total
UAE National Male Leadership Category 6 7 2 15
Supervisory Category 27 64 2 93
Executive Category 48 270 2 320
Technical specialized category 14 1 0 15
Total number of UAE male nationals 95 342 6 443
Female Leadership Category 0 2 0 2
Supervisory Category 27 21 1 49
Executive Category 54 154 3 211
Technical specialized category 9 0 0 9
Total number of UAE female nationals 90 177 4 271
Total number of UAE Nationals 185 519 10 714
Expatriate Male Leadership Category 0 0 0 0
Supervisory Category 8 17 28 53
Executive Category 110 628 801 1539
Technical specialized category 36 1 0 37
Total number of Male Expatriates 154 646 829 1629
Female Leadership Category 0 0 0 0
Supervisory Category 2 2 2 6
Executive Category 23 44 31 98
Technical specialized category 0 0 0 0
Total number of Female Expatriates 25 46 33 104
Total number of Expatriates 179 692 862 1733
Total 364 1211 872 2447
Annual Report
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Number of recruits according to nationality, gender and Job Category during 20111
Nationality Gender Job Category Emirates Post Group
Emirates Post
Empost Total
UAE National Male Leadership Category 0 0 0 0
Supervisory Category 1 0 0 1
Executive Category 0 30 0 30
Technical specialized category 0 0 0 0
Total number of UAE male nationals 1 30 0 31
Female Leadership Category 0 0 0 0
Supervisory Category 1 0 0 1
Executive Category 1 13 0 14
Technical specialized category 0 0 0 0
Total number of UAE female nationals 2 13 0 15
Total number of UAE Nationals 3 43 0 46
Expatriate Male Leadership Category 0 0 0 0
Supervisory Category 1 0 0 1
Executive Category 12 70 105 187
Technical specialized category 2 0 0 2
Total number of Male Expatriates 15 70 105 190
Female Leadership Category 0 0 0 0
Supervisory Category 0 0 0 0
Executive Category 0 8 4 12
Technical specialized category 0 0 0 0
Total number of Female Expatriates 0 8 4 12
Total number of Expatriates 15 78 109 202
Total 18 121 109 248
23
Number of terminated & transferred employees according to Nationality, Gender and Job Category during 2011
Nationality Gender Job Category Emirates Post Group
Emirates Post
Empost Total
UAE National Male Leadership Category 3 1 0 4
Supervisory Category 3 10 0 13
Executive Category 3 28 0 31
Technical specialized category 2 0 0 2
Total number of UAE male nationals 11 39 0 50
Female Leadership Category 0 0 0 0
Supervisory Category 0 1 1 2
Executive Category 1 12 0 13
Technical specialized category 1 0 0 1
Total number of UAE female nationals 2 13 1 16
Total number of UAE Nationals 13 52 1 66
Expatriate Male Leadership Category 0 0 0 0
Supervisory Category 1 1 4 6
Executive Category 14 56 144 214
Technical specialized category 2 1 1 4
Total number of Male Expatriates 17 58 149 224
Female Leadership Category 0 0 0 0
Supervisory Category 0 0 2 2
Executive Category 1 6 13 20
Technical specialized category 1 0 0 1
Total number of Female Expatriates 2 6 15 23
Total number of Expatriates 19 64 164 247
Total 32 116 165 313
24
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Emirates Post
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Introduction
Emirates Post continued to build on its success as one
of the most dynamic postal corporations in the region,
driven by a more challenging strategy of higher growth
in the face of strong competition in the market.
The number of post offices has crossed 110, and new
services are being added on a regular basis, in keeping
with the Emirates Post strategy of making post offices
one-stop shops for postal and non-postal services.
The launch of PO Box Bundles, which give different
options to corporate subscribers to choose the service
that best suits their needs, have helped Emirates Post to
offer great value-additions to corporate customers. The
P.O. Box fees for individuals was kept at the same level,
in order not to burden the common man.
Emirates Post signed agreements with different
organizations to offer their services through the postal
counters. Several new services were added to the postal
bouquet and the number of services keeps growth
almost every month.
Emirates Post continues to strengthen its relations with
the region’s postal organizations by leading or attending
meetings aimed at improving mail and parcel services
between different countries of the region. Similarly,
remittance services among the region’s countries are also
being upgraded.
Emirates Post is also an active member of the GCC postal
group, and plays a leading role in joint GCC stamp
exhibitions which are held in the region and in different
parts of the world.
27
Postal Services
Emirates Post has evolved into a dynamic postal
organization with highly diversified services, offering high-
quality services to the public and the corporate sector.
Emirates Post products are offered across two major
Business lines:
1 .Postal Services
1.1 .Corporate
Postage Paid
Do you need to send out large volumes of important
mail, month after month? Here is how you can save time,
and even more importantly, money. The ‹Postage Paid›
(PP) facility is available to customers who wish to mail at
least 1000 letters of identical weight and size at the same
time per month. This service permits customers to print
‹Postage Paid› on their own envelopes (thus foregoing
the need to affix postage stamps).
Business Reply
When you expect a quick response by mail from your
customers, make it easy for them. Simply enclose a handy
pre-paid self-addressed envelope, which they can drop off
at their nearest post box, anywhere worldwide and locally.
What’s more, you only pay for the replies that come in.
Discover how cost-effective this can be for you – while
motivating your customer to take action. Now you can
easily subscribe to the service by signing a BRS contract
with Emirates Post for just AED 500 annually. For each
returned local response you will be charge for 50 fils, and
AED 1.25 for each returned international response.
Sealing Permit
Some of your documents can be sensitive, personal or
confidential in nature, that you want complete assurance
that only the intended person will open them. Get peace
of mind by sending mail sealed by special permission. Our
‘Sealing Permit’ guaranteed facility is available for Postage
Paid subscribers for just a small annual fee (AED 200 payable
when the contract is signed), and offers total peace of mind.
Franking Machines
Affixing postage stamps by hand is a laborious and
time-consuming task, Emirates Post›s Franking Machine
Service offers companies access to a fast and efficient
alternative. Mail is simply fed into the franking machine
which automatically prints the value of the postage paid
in the top right-hand corner. In other word you will save
time and efforts.
Authorized Agent
The Authorized agent service enables the post box
subscriber to authorize any person to receive the
incoming registered mail items and parcels to his/ her
postal address against a subscription fee of AED 50 for
individuals and AED 100 for companies.
P.O.Box Bundle Services
Emirates Post offers a range of PO Box bundles for
corporate clients. Each bundle combines annual PO Box
rental, with Empost’s mail pick-up and delivery services to
provide a solution that will meet different sized company
needs. In addition, a range of value added services are
offered as part of the bundle, including courier coupons,
Direct Mail discounts and mail bags.
1- P.O.Box Light
For businesses who prefer to collect their own mail, the
P.O.Box Light bundle provides small organizations with
the entry level bundle option. Providing the P.O.Box
rental, eShaar notification services, one free domestic
courier coupon and 50% discount for up to 10,000
domestic unaddressed mail, P.O.Box light provides
essential P.O.Box services, together with all the unique
value added services we offer for only AED 750 per year.
2- P.O.Box Standard
P.O.Box Standard includes the P.O.Box rental, with a free
mail bag to help organisations manage fluctuations in
volume of mail effectively. In addition, the bundle offers
2 free domestic courier coupons, 50% discount for up to
10,000 domestic unaddressed mail, and eShaar notification
services. At only AED 1,750 per year, this offers a basic
option for organizations who want to be confident that
their mail volume will always be managed effectively.
3- EziMail Bronze
EziMail Bronze offers the smaller organization
outstanding value for money. With mail delivery to the
location of your choice once a week, a free mail bag to
28
help you manage mail volumes, together with four free
domestic courier coupons, eShaar notification services,
and 50% discount on domestic unaddressed mail up to
20,000 units, this unique bundle provides a full range of
services for only AED 3,500 per year.
4- EziMail Silver
EziMail Silver Bundle provides mid-sized Corporates with
mail delivery 3 times a week direct to the location of your
choice, a free mail bag, eShaar notification services and
a 50% discount on domestic unaddressed mail up to
30,000 units per year. In addition, 8 free domestic courier
coupons provides organizations with high quality options
to help manage higher mail volumes at a great price of
AED 6,000 per year.
5- EziMail Gold
EziMail Gold has been designed to meet the most
demanding of mail service requirements, to help
organizations manage large mail volumes received on a
frequent basis. Our EziMail Gold bundle provides mail
delivery 6 times per week direct to the location of your
choice, together with a free mail bag to help to manage
your mail volumes effectively. With eShaar notification
services and a 50% discount on 40,000 domestic
unaddressed mail, in addition to twelve free domestic
courier coupons. This option is designed to give the
larger organization great value for money. Increase your
organization’s productivity, and save time and money by
letting us collect your mail for you, while enjoying our
promotional benefits of the EziMail Gold bundle for AED
12,000 per year.
Tijari Box
For corporate customers with several trade licenses,
customers are able to rent one PO Box for all their trade
licenses in the same Emirate. Mail for each company can
then be delivered to one PO Box, saving companies time
and money. Tijari Box customers will need to choose a
PO Box bundle for their main trade license, and each
additional trade license will be charged as per “P.O Box
Light”. P.O Box with five or more trade licenses will
receive one free mail bag.
Private Mail Bags
Customers who receive large quantities of post that
exceed the capacity of their private post boxes have the
option of renting a private mailbags to guarantee easy
and quick delivery of post items. The rental fee of each
mailbag is AED 1,000 p.a.
Post Boxes in Commercial Buildings
Emirates Post offers a more personalized PO Box by
installing PO Boxes in your preferred location. Emirates
Post is ready to install private post boxes in the
commercial or residential buildings upon request by the
building owner. These boxes are rented out to either
individuals or Corporate entities.
Express Mail Service (EMS)
Sometimes, very important business documents may
require express delivery services. That’s when they
deserve Mumtaz Post. Mumtaz Post is quick and
efficient way to send urgent business documents and
general items deemed ‘top priority’. It delivers locally
and internationally to 108 countries around the world.
Unlike private courier companies, both documents and
parcels are acceptable at the same rate according to
their weight. A tracking and tracing system gives prompt
information on delivery and the consignor is protected by
money back guarantee. Any business establishment can
now save time and money by becoming a Mumtaz Post
(EMS) account holder and benefit from discounts up to
40% depending on volume of mail/items sent by month.
Parcel on Account
Organizations can benefit by utilizing parcel services to
send packages to anywhere in the world. This service is
suitable for both small businesses and large corporations.
All that is required from the client is signing a free of
charge contract with Emirates Post and benefit from a very
cost effective and efficient service. A tracking and tracing
system is also included to assure high-reliability service.
Advertising by Post
With rising media costs and mainline advertising becoming
prohibitively expensive, you will value this cost-effective
way to reach customers. An extremely important part of
any mix, you too could cash in on this exciting way to
directly reach thousands of individuals and business post
boxes in the UAE. This service is suitable for unaddressed
flyers, catalogues, magazines, tabloids, newspapers,
appeal envelopes and directories – and even free sampling.
29
Ministry of Labour
Emirates Post provides a tailored service in association
with the U.A.E Ministry of Labour and Social Affairs.
The service saves individuals’ and businesses’ time by
allowing them to apply for labour licenses, labour card
renewals and U.A.E work visas without visiting the
Ministry of Labour.
Sharjah Electricity & Water Authority
Utility bill payment - Sharjah
Emirates Post customers can now pay their water,
electricity and gas bill of Sharjah Electricity and Water
Authority (SEWA) at any post-offices in UAE. The
service is available to Emirates Post customers from
8 a.m. to 8 p.m.
Dubai Electricity & Water Authority
Utility bill payment - Dubai
Residents of Dubai can pay their electricity and water
bills at all Emirates post-offices across the UAE. The
service is offered through the sophisticated Point of Sales
(POS) system at all its offices, with a direct link to DEWA
computerized system, providing real-time transaction
information to DEWA offices. The service is available to
Emirates Post customers from 8 a.m. to 8 p.m.
Etisalat
Etisalat Bill payment
Etisalat customers can make payments for telephone
bills at any of Emirates Post in offices across the UAE.
These locations also offer the facility to recharge Wasel
with an incentive of 5 % extra recharge. This is a live
service offered through Emirates Post’s POS-linked
network. Any transaction at any post office results in
the customer’s central information at Etisalat being
updated instantaneously. Customers can pay by cash.
The service is available to Emirates Post customers from
8 a.m. to 8 p.m.
Additional Services:
Etisalat Wasel Cards and Prepaid Cards are also available
at post offices.
Emirates Integrated Telecommunication
Company “Du”
Sale of Prepaid cards
Sale of Recharging cards
Bill payments
Roads & Transport Authority
Paying Parking fines
Customers can pay their Roads & Transport Authority
parking fines through Emirates Post office across the
UAE. The service has been extended to post offices all
over the country with a real-time transaction update.
The service is available to Emirates Post customers where
payment can be made by cash.
Pre-paid parking cards
Emirates Post also sells prepaid parking cards, which will
save the customer the trouble of finding coins for the
parking meter.
Government Services
30
International Driving Permits
Emirates Post in cooperation with Automobile and Touring
Club enables international driving permits to be issued in
any of Emirates Post offices for a fee of 140 AED.
Sheikh Zayed Housing Program
Emirates Post offers exclusive service to Sheikh Zayed
Housing Program customers at all its post offices.
The service includes receiving and delivering the
documentation on behalf of individuals and corporates.
E-Dirham
Emirates Post offices offer E-Dirham services, where
customers can buy and top up their E-Dirham card at any
post offices, in association with the Ministry of Finance.
Sharjah Municipality Tenancy Contracts
Sharjah Municipality tenancy contracts can be purchased
at Emirates Post in the UAE, following an agreement with
Sharjah Municipality. All post offices sell these tenancy
contracts at Dhs. 50.
Prepaid Parking Cards
Sharjah Municipality’s prepaid parking cards can be
purchased at Emirates Post Offices across the UAE in the
denominations of Dhs. 50 and Dhs. 30.
Emirates ID Card procedures made simple and easy
Emirates Post Group and Emirates Identity Authority
(EIDA) have partnered to ease up procedures for the
Population Register and National ID Card programs, for
the benefit of individuals and corporates.
For corporations with a large number of employees,
Emirates Post brings the fingerprinting procedures to
their doorstep. Once a company signs up, Emirates
Post will take charge of the data entry and bring the
finger-printing machines to the company’s premises and
manage the finger-printing of all employees as per an
agreed schedule. Alternately, companies that process
their EIDA data entry applications through Emirates Post
can take appointments for finger-printing at Emirates
Post offices in Dubai. Emirates Post also manages
applications and passport handling as part of the
partnership with EIDA.
Emirates Post takes full responsibility for delivery of
the completed ID Cards either at post office counters,
backed by extended working hours in post offices (from
8 am to 9 pm in most post offices, and on Fridays from 9
am to 1 pm). Customers are given a grace period of 90
days to collect the cards from a designated post office.
In addition, applicants can track the ID card movement
through Emirates Post website after it has been
processed by EIDA, as well as receive SMS notifications
when the ID card is ready for pickup or has been
delivered. Those who do not have a personal P.O. Box,
can make use of the Public P.O. Box service at the nearest
post office to collect their ID cards.
Dubai Department of Economic Development
Dubai Department of Economic Development (DED)
customers can now issue, renew or print a modification
of their trade license at any of Emirates Post Offices
across the UAE. Payment permits can also be presented
and paid, plus customers can request for a printout of
their trade license.
31
Air Arabia
Air Arabia has partnered with Emirates Post to bring
ticket purchase points at any of Emirates Post’s post-
offices in the UAE.
Air Arabia customers can use Emirates Post outlets just
like any Air Arabia travel shop or travel agent, offering
customers as much accessibility and flexibility as possible
when purchasing air tickets.
Flydubai
flydubai, the low-cost airline of Dubai, has partnered with
Emirates Post to offer its services through the Emirates
Post outlets, very much like flydubai travel agent, offering
customers as accessibility and flexibility for purchasing air
tickets. The service is available to Emirates Post customers
where payment can be made in cash.
The service includes the following:
• Booking air tickets and fee collection
• Collecting fees for flydubai online advance booking
• Changing booking details
Salik Recharge Cards
Salik Recharge Cards are now available at all post-offices,
following an agreement between Emirates Post and
Roads & Transport Authority (RTA).
The cards are available in denominations of Dh 50, Dh
100 and Dh 200, in all post offices across the UAE.
National Bonds
Emirates Post has a strategic alliance with National Bonds
Corporation, under which customers can purchase
National Bonds savings certificates from any of Emirates
Post offices across the country. New or repeat purchases
are through cash only and certificates will be issued
instantly. Instant redemption is not available however
customer redemption request will be sent to National
Bonds Head office for processing.
Knowledge Horizon
Business and soft skills e- courses prepaid cards are
available in the following Emirates Post Offices: (Abu
Dhabi: Main post office, Tourist Club Post Office,
Exhibition Centre Post Office, and in Dubai: The Central
Post Office Karama, Deira Main Post Office, Jumeirah
Post Office, Beach Post Office, Airport Post Office, Dubai
International Convention Centre, and in Sharjah The
Main Post Office and Sharjah University Post Office, and
main post offices of Ajman, Ras Al Khaimah, Fujairah
and Al Ain).
The Knowledge Horizon courses are designed to meet the
needs of individuals and companies in English and Arabic.
Abu Dhabi Distribution Company
Residents of Abu Dhabi can pay utility bills and fines of
Abu Dhabi Distribution Company (a subsidiary of Abu
Dhabi Electricity and Water Authority) at any of Emirates
Post Offices.
Al Ain Distribution Company
Residents of Al Ain can pay the utility bills and fines of Al Ain
Distribution Company (a subsidiary of Abu Dhabi Electricity
and Water Authority) at any of Emirates Post Offices.
32
No. Party ordering the postmarks Subject DATE Postmark image
1 Ministry of InteriorCivil Defense International Day –
Civil Defense and Women من 01 / 03 / 2011إلى 07 / 03 / 2011
2Ministry of Interior – Sharjah Police
Let’s work together to eliminate traffic accidents
من 13 / 03 / 2011إلى 19 / 03 / 2011
3Board of Trustees - Family Development Fund -
Acknowledgment Day – Mother of the UAE
من 18 / 03 / 2011إلى 24 / 03 / 2011
4 Marriage FundMedical test as between inheritance and kinship
من 03 / 04 / 2011إلى 09 / 04/ 2011
5Ministry of Interior – Civil Defense
Family safety at home من 10 / 04 / 2011إلى 16 / 04 / 2011
6Government of Sharjah – Social Services Department – Old Age People Care Center
25 Years of giving … they are role model for the generations
من 15 / 04 / 2011 إلى 21 / 04 / 2011
7 Sharjah Ladies Club Child Safetyمن 24 / 04 / 2011إلى 30 / 04 / 2011
8 Ministry of InteriorMy Family, My Happiness
…..No to drugsمن 26 / 06 / 2011الى 02 / 07 / 2011
9 Dubai Police GHQEnjoy your trip by cooperating in
application of the security measures before boarding
من 27 / 06 / 2011الى 15 / 07 / 2011
10Ministry of Interior – Abu Dhabi – General Department of Traffic Coordination
Don’t end your life by an accident من 24 / 07 / 2011 الى 31 / 08 / 2011
11Ministry of Interior – Abu Dhabi – General Department of Traffic Coordination
Let’s protect our children from accidents
من 27 / 9 / 2011 الى 26 / 10 / 2011
12Ministry of Interior – Abu Dhabi – General Department of Traffic Coordination
Don’t cross the traffic signal من 20 / 12 / 2011الى 28 / 12 / 2011
Postmarks 2011
Philatelic
33
Local Exhibitions:
No. Exhibition Location DATE
1 Water, Energy, Technology and Environment Exhibition (WETEX) Dubai – Exhibition Centre 8 – 10 / 3 / 2011
2 The Cultural Caravan Exhibition Sharjah – Al Madam 26 – 27 / 05 / 2011
3 Sharjah Arabian Stamp Exhibition 2011 Sharjah – Mega Mall 18 – 22 / 10 / 2011
4 The 4th Emirates International Date Palm Festival Abu Dhabi – Exhibition Centre 21 – 26 / 11 / 2011
5Stamp Exhibition (Friends of the Environment Foundation) at the
Juvenile Care Centre- Abu DhabiJuvenile Care Centre- Abu Dhabi 29 / 11 / 2011
6 2nd International Festival of Falconry Al Ain 15 – 17 / 12 /2011
International Exhibitions:
No. Exhibition Location DATE
1 World Philatelic Exhibition- New Delhi 2011 India – New Delhi 12– 18 / 2 / 2011
2 17th GCC Postage Stamps Exhibition UAE – Abu Dhabi 04 – 09 / 04 / 2011
3 PHILANIPPON 2011: World Stamp Exhibition (GCC Group Japan – Yokohama 28 / 7 – 2 / 8 / 2011
No. Name of the Issue Issue Date No. of stamps
1 Ghaf Tree 31/03/2011 Souvenir Sheet+1
217th GCC Postage Stamp
Exhibition-Abu Dhabi 201104/04/2011 1
331st Session of the GCC
Supreme Council-Abu Dhabi05/04/2011 6
45th Gulf Federaton for Cancer
Control Conference 201131/05/2011 1
5 Mother of the Nation 24/07/2011 1
6 ِAl Bidyah Mosque 27/08/2011 Souvenir Sheet+2
7 Bu Tinah Island 30/11/2011 Souvenir Sheet+10
8 40th National Day of the UAE 02/12/2011 1
9 Winter Plants in the UAE 26/12/2011 6
10 Camel Mazayina 29/12/2011 Souvenir Sheet+2
Program of Stamp Issues 2011
International and Location Exhibition 2011
34
Description January February March April May June July August September October November December Total number
of
Transactions
Total
CommissionTransactions Commission Transactions Commission Transactions Commission Transactions Commission Transactions Commission املعامالت العمولة املعامالت العمولة املعامالت العمولة املعامالت العمولة املعامالت العمولة املعامالت العمولة املعامالت العمولة
Non - Postal Services
Payment of Dewa bills 13,332 26,664 12,441 24,888 12,908 25,816 12,304 24,608 13,394 220 12,010 24,020 12,851 25,702 9,961 19,922 12,255 24,510 11,357 22,714 10,990 21,980 12,153 24,306 145,956 265,350
Payment of Dewa bills 25,021 50,058 22,791 45,582 24,881 49,358 24,320 48,640 25,408 0 25,504 51,008 26,300 52,600 24,120 48,240 24,950 49,900 24,457 48,914 22,535 45,070 23,152 46,304 293,439 535,674
Payment of Dewa bills 13,038 23,658 10,941 21,882 11,678 23,356 10,864 21,728 11,902 0 11,400 22,800 14,347 28,694 11,798 23,596 13,725 27,450 13,551 27,102 11,790 23,580 12,510 25,012 147,544 268,858
Dubai DED Envelopes 72 720 63 630 59 590 90 900 0 0 85 850 0 0 5 0 0 0 0 0 327 4,905 367 5,505 1,068 14,100
Ministry of Labor TransactionsIncoming Transactions 142,704 432,264 163,235 499,363 161,572 493,516 123,897 377,355 192,138 0 190,991 581,925 173,820 529,222 117,458 357,632 175,836 533,628 191,700 583,846 144,992 444,406 180,321 549,779 1,958,664 5,382,936
Outgoing Transactios 459 2,295 0 0 3 15 0 0 2 10 0 0 0 0 0 0 0 0 0 0 0 0 0 0 464 2,320
Envelopes 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
7/25/12 Etisalat bills 181,529 594,235 162,008 518,744 164,996 526,272 137,486 419,742 144,956 427,024 133,911 396,538 136,878 410,981 96,149 270,830 118,116 321,455 128,374 355,271 111,077 304,433 105,440 282,465 1,620,920 4,827,989
WASEL SIM Cards 61 458 54 405 53 398 46 345 56 420 41 310 37 278 18 135 53 398 51 383 36 270 26 360 532 4,158
Etisalat Prepaid cards (AED 500) 5 125 1 25 15 375 5 125 4 0 3 75 6 150 4 100 11 275 3 75 5 0 5 125 67 1,450
Etisalat Prepaid cards (AED 200) 19 190 15 150 42 420 36 360 18 0 23 230 19 190 16 160 39 390 24 240 73 190 41 410 365 2,930
Etisalat Prepaid cards (AED 100) 23 115 27 135 47 235 38 190 26 0 27 135 21 105 32 160 20 100 27 140 29 145 35 175 352 1,635
Etisalat Prepaid cards (AED 50) 79 198 115 288 158 395 157 393 176 0 139 348 150 375 102 255 131 328 192 480 100 250 179 448 1,678 3,755
Etisalat Prepaid cards (AED 40) 30 60 64 128 75 150 43 86 46 0 26 52 28 56 25 50 20 40 40 80 92 184 83 166 572 1,052
Etisalat Prepaid cards (AED30) 411 1,233 257 771 0 0 159 477 297 891 322 642 181 535 115 345 490 613 210 630 104 303 567 709 3,113 7,148
Etisalat Prepaid cards (AED25) 526 658 640 800 701 876 411 514 579 724 596 745 601 751 357 446 490 613 813 1,016 543 679 125 125 6,382 7,946
Etisalat Prepaid cards (AED20) 127 127 98 98 97 97 88 88 152 152 104 104 59 59 74 74 68 68 134 134 103 103 125 125 1,229 1,229
Total - Etisalat Cards 1,220 2,705 1,217 2,395 1,135 2,548 937 2,232 1,298 1,767 1,240 2,331 1,065 2,221 725 1,590 1,146 2,914 1,443 2,795 1,049 1,854 1,035 2,157 13,510 27,509
DU Services DU Prepaid Cards- Pay As you go 98 916 123 1,150 105 981 66 617 94 879 96 898 72 673 27 252 81 757 66 618 73 683 4 30 905 8,454
DU Prepaid Cards (AED 200) 137 2,192 111 1,776 498 7,968 90 1,440 114 1,824 108 1,760 114 1,824 73 1,168 78 1,548 128 2,048 93 1,488 141 2,256 1,685 27,292
DU Prepaid Cards (AED 100) 394 3,152 361 2,888 340 2,720 318 2,544 468 3,744 389 3,112 389 3,112 233 1,864 285 2,280 358 2,864 296 2,408 349 2,792 4,180 33,480
DU Prepaid Cards (AED 50) 686 2,744 650 2,600 705 2,820 605 2,420 718 2,872 619 2,476 616 2,464 382 1,528 452 1,808 685 2,740 517 2,068 616 2,464 7,251 29,004
DU Prepaid Cards (AED 20) 1,507 2,411 1,338 2,141 1,333 2,133 1,229 1,966 1,211 1,938 1,164 1,862 1,321 2,113 793 1,269 1,019 1,630 1,524 2,438 767 1,227 1,193 1,909 14,399 23,038
Total - DU Cards 2,724 10,499 2,460 9,405 2,876 15,641 2,242 8,370 2,511 10,378 2,280 9,210 2,440 9,513 1,481 5,829 1,834 7,266 2,695 10,090 1,673 7,191 2,299 9,421 27,515 112,814
مخالفات مواقف السيارات - هيئة الطرق 552 2,760 413 2,065 431 2,155 400 2,000 402 2,010 329 1,645 355 1,775 310 1,550 0 0 477 2,385 405 2,025 362 1,810 4,436 22,180
Parking Fines - RTA RTA Parking Cards (AED 100) 5 50 5 50 103 1,030 468 4,680 217 2,170 155 1,550 171 1,710 449 4,490 998 9,980 718 7,180 22 220 55 550 3,366 33,660
RTA Parking Cards (AED 50) 11 55 22 110 35 175 424 2,120 120 600 168 840 133 665 300 1,500 439 2,195 1,877 9,385 985 4,925 1,428 7,140 5,942 29,710
RTA Parking Cards (AED 30) 8 24 4 12 8 24 10 30 8 24 34 102 10 30 27 81 4 12 5 15 0 0 22 66 140 420
Total - RTA Parking Cards 24 129 31 172 146 1,229 902 6,830 345 2,794 357 2,492 314 2,405 776 6,071 1,441 12,187 2,600 16,580 1,007 5,145 1,505 7,756 9,448 63,790
Salik Cards Salik Cards (AED 200) 462 4,620 414 4,140 357 3,570 319 3,190 342 3,420 347 3,470 285 2,850 292 2,920 324 3,240 406 4,061 249 2,490 266 2,660 4,063 40,631
Salik Cards (AED 100) 515 2,575 537 2,685 619 3,095 487 2,435 609 3,045 660 3,300 585 2,925 473 2,365 637 2,915 694 3,470 486 2,430 519 2,595 6,821 33,835
Salik Cards (AED50) 502 1,255 460 1,380 590 1,475 506 1,265 571 1,428 498 1,245 396 990 401 1,003 586 1,465 603 1,508 402 1,005 448 1,120 5,963 15,137
Total - Salik Cards 1,479 8,450 1,411 8,205 1,566 8,140 1,312 6,890 1,522 7,893 1,505 8,015 1,266 6,765 1,166 6,288 1,547 7,620 1,703 9,039 1,137 5,925 1,233 6,375 16,847 89,603
بطاقات مواقف سيارات بلدية الشارقة Sharjah Municipality Parking Cards (AED 100) 21 42 20 40 11 22 19 38 756 1,512 662 1,324 782 1,564 322 644 567 1,134 769 1,538 401 802 489 976 4,819 9,636
Sharjah Municipality Parking Cards (AED 50) 1,244 2,488 1,092 2,184 1,082 2,164 101 202 614 1,228 302 604 505 1,010 587 1,174 456 912 312 624 99 198 319 638 6,713 13,426
Sharjah Municipality Parking Cards (AED 30) 9 18 17 34 48 96 3 6 195 390 150 300 166 328 249 498 204 408 286 572 286 572 195 390 1,808 3,612
Total - Sharjah Municipality Parking Cards 1,274 2,548 1,129 2,258 1,141 2,282 123 246 1,565 3,130 1,114 2,228 1,453 2,902 1,158 2,316 1,227 2,454 1,367 2,734 786 1,572 1,003 2,004 13,340 26,674
Sharjah Municipality - Parking Cards 1,623 4,058 2,264 5,660 2,568 6,420 2,785 6,963 2,173 5,433 2,619 6,548 3,159 7,898 1,859 4,648 2,218 4,450 2,500 6,250 1,786 4,465 2,336 10,408 27,890 73,197
International Driving License 591 17,730 536 16,080 849 25,470 839 25,170 1,132 33,960 2,246 67,380 2,199 65,970 1,403 42,090 956 28,680 869 26,070 718 21,540 941 28,230 13,279 398,370
مبيعات بطاقات الدرهم االلكتروني 12,631 25,262 11,340 22,680 15,114 30,228 12,962 25,924 14,508 29,016 12,127 24,254 11,482 22,964 7,445 14,890 13,863 27,726 11,946 23,892 8,395 16,790 8,360 16,720 140,173 280,346
Sale of E-Dirham Cards Booking to GCC countries 0 0 0 0 0 0 0 0 1 30 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1 30
Booking to other countries 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Change of booking 38 380 35 350 48 480 27 270 28 280 23 230 22 220 21 210 24 240 24 240 16 160 17 170 323 3,230
Printing of tickets 1,497 14,970 1,145 11,450 4,973 11,021 1,219 12,190 1,443 14,430 1,227 12,270 917 10,970 740 7,400 1,183 11,830 1,163 11,630 891 8,910 915 9,150 17,313 136,221
Total - Air Arabia 1,535 15,350 1,180 11,800 5,021 11,501 1,246 12,460 1,472 14,740 1,250 12,500 939 11,190 761 7,610 1,207 12,070 1,187 11,870 907 9,070 932 9,320 17,637 139,481
Envelopes of Emirates Identity Card 0 0 0 0 0 0 12 360 12 360 0 0 0 0 0 0 0 0 0 0 0 0 0 0 24 720
Fly Dubai Tickets booking 0 0 0 0 3 150 7 350 13 650 6 300 4 200 1 50 5 100 1 50 0 0 1 50 41 1,900
Printing of tickets 228 15,510 690 10,350 837 12,555 662 9,930 940 14,100 913 13,695 996 14,940 521 7,815 709 10,635 579 8,685 488 7,320 461 6,925 8,024 132,460
Change of booking 68 1,020 57 855 59 885 42 630 89 1,335 171 2,565 169 2,535 75 1,125 50 750 60 900 45 675 50 750 935 14,025
Total - Fly Dubai 296 16,530 747 11,205 899 13,590 711 10,910 1,042 16,085 1,090 16,560 1,169 17,675 597 8,990 764 11,485 640 9,635 533 7,995 512 7,725 9,000 148,385
Abu Dhabi Distribution Company 10,953 21,906 13,163 26,326 15,906 31,812 14,137 28,274 18,640 37,280 17,110 34,220 19,106 38,212 14,333 28,666 21,572 43,144 22,745 45,490 19,537 39,074 19,197 38,394 206,399 412,798
Statistics
Number of transactions and Commission of supporting services at Emirates Post during 2011 according to the automated system of Emirates Post
35
Description January February March April May June July August September October November December Total number
of
Transactions
Total
CommissionTransactions Commission Transactions Commission Transactions Commission Transactions Commission Transactions Commission املعامالت العمولة املعامالت العمولة املعامالت العمولة املعامالت العمولة املعامالت العمولة املعامالت العمولة املعامالت العمولة
Non - Postal Services
Payment of Dewa bills 13,332 26,664 12,441 24,888 12,908 25,816 12,304 24,608 13,394 220 12,010 24,020 12,851 25,702 9,961 19,922 12,255 24,510 11,357 22,714 10,990 21,980 12,153 24,306 145,956 265,350
Payment of Dewa bills 25,021 50,058 22,791 45,582 24,881 49,358 24,320 48,640 25,408 0 25,504 51,008 26,300 52,600 24,120 48,240 24,950 49,900 24,457 48,914 22,535 45,070 23,152 46,304 293,439 535,674
Payment of Dewa bills 13,038 23,658 10,941 21,882 11,678 23,356 10,864 21,728 11,902 0 11,400 22,800 14,347 28,694 11,798 23,596 13,725 27,450 13,551 27,102 11,790 23,580 12,510 25,012 147,544 268,858
Dubai DED Envelopes 72 720 63 630 59 590 90 900 0 0 85 850 0 0 5 0 0 0 0 0 327 4,905 367 5,505 1,068 14,100
Ministry of Labor TransactionsIncoming Transactions 142,704 432,264 163,235 499,363 161,572 493,516 123,897 377,355 192,138 0 190,991 581,925 173,820 529,222 117,458 357,632 175,836 533,628 191,700 583,846 144,992 444,406 180,321 549,779 1,958,664 5,382,936
Outgoing Transactios 459 2,295 0 0 3 15 0 0 2 10 0 0 0 0 0 0 0 0 0 0 0 0 0 0 464 2,320
Envelopes 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
7/25/12 Etisalat bills 181,529 594,235 162,008 518,744 164,996 526,272 137,486 419,742 144,956 427,024 133,911 396,538 136,878 410,981 96,149 270,830 118,116 321,455 128,374 355,271 111,077 304,433 105,440 282,465 1,620,920 4,827,989
WASEL SIM Cards 61 458 54 405 53 398 46 345 56 420 41 310 37 278 18 135 53 398 51 383 36 270 26 360 532 4,158
Etisalat Prepaid cards (AED 500) 5 125 1 25 15 375 5 125 4 0 3 75 6 150 4 100 11 275 3 75 5 0 5 125 67 1,450
Etisalat Prepaid cards (AED 200) 19 190 15 150 42 420 36 360 18 0 23 230 19 190 16 160 39 390 24 240 73 190 41 410 365 2,930
Etisalat Prepaid cards (AED 100) 23 115 27 135 47 235 38 190 26 0 27 135 21 105 32 160 20 100 27 140 29 145 35 175 352 1,635
Etisalat Prepaid cards (AED 50) 79 198 115 288 158 395 157 393 176 0 139 348 150 375 102 255 131 328 192 480 100 250 179 448 1,678 3,755
Etisalat Prepaid cards (AED 40) 30 60 64 128 75 150 43 86 46 0 26 52 28 56 25 50 20 40 40 80 92 184 83 166 572 1,052
Etisalat Prepaid cards (AED30) 411 1,233 257 771 0 0 159 477 297 891 322 642 181 535 115 345 490 613 210 630 104 303 567 709 3,113 7,148
Etisalat Prepaid cards (AED25) 526 658 640 800 701 876 411 514 579 724 596 745 601 751 357 446 490 613 813 1,016 543 679 125 125 6,382 7,946
Etisalat Prepaid cards (AED20) 127 127 98 98 97 97 88 88 152 152 104 104 59 59 74 74 68 68 134 134 103 103 125 125 1,229 1,229
Total - Etisalat Cards 1,220 2,705 1,217 2,395 1,135 2,548 937 2,232 1,298 1,767 1,240 2,331 1,065 2,221 725 1,590 1,146 2,914 1,443 2,795 1,049 1,854 1,035 2,157 13,510 27,509
DU Services DU Prepaid Cards- Pay As you go 98 916 123 1,150 105 981 66 617 94 879 96 898 72 673 27 252 81 757 66 618 73 683 4 30 905 8,454
DU Prepaid Cards (AED 200) 137 2,192 111 1,776 498 7,968 90 1,440 114 1,824 108 1,760 114 1,824 73 1,168 78 1,548 128 2,048 93 1,488 141 2,256 1,685 27,292
DU Prepaid Cards (AED 100) 394 3,152 361 2,888 340 2,720 318 2,544 468 3,744 389 3,112 389 3,112 233 1,864 285 2,280 358 2,864 296 2,408 349 2,792 4,180 33,480
DU Prepaid Cards (AED 50) 686 2,744 650 2,600 705 2,820 605 2,420 718 2,872 619 2,476 616 2,464 382 1,528 452 1,808 685 2,740 517 2,068 616 2,464 7,251 29,004
DU Prepaid Cards (AED 20) 1,507 2,411 1,338 2,141 1,333 2,133 1,229 1,966 1,211 1,938 1,164 1,862 1,321 2,113 793 1,269 1,019 1,630 1,524 2,438 767 1,227 1,193 1,909 14,399 23,038
Total - DU Cards 2,724 10,499 2,460 9,405 2,876 15,641 2,242 8,370 2,511 10,378 2,280 9,210 2,440 9,513 1,481 5,829 1,834 7,266 2,695 10,090 1,673 7,191 2,299 9,421 27,515 112,814
مخالفات مواقف السيارات - هيئة الطرق 552 2,760 413 2,065 431 2,155 400 2,000 402 2,010 329 1,645 355 1,775 310 1,550 0 0 477 2,385 405 2,025 362 1,810 4,436 22,180
Parking Fines - RTA RTA Parking Cards (AED 100) 5 50 5 50 103 1,030 468 4,680 217 2,170 155 1,550 171 1,710 449 4,490 998 9,980 718 7,180 22 220 55 550 3,366 33,660
RTA Parking Cards (AED 50) 11 55 22 110 35 175 424 2,120 120 600 168 840 133 665 300 1,500 439 2,195 1,877 9,385 985 4,925 1,428 7,140 5,942 29,710
RTA Parking Cards (AED 30) 8 24 4 12 8 24 10 30 8 24 34 102 10 30 27 81 4 12 5 15 0 0 22 66 140 420
Total - RTA Parking Cards 24 129 31 172 146 1,229 902 6,830 345 2,794 357 2,492 314 2,405 776 6,071 1,441 12,187 2,600 16,580 1,007 5,145 1,505 7,756 9,448 63,790
Salik Cards Salik Cards (AED 200) 462 4,620 414 4,140 357 3,570 319 3,190 342 3,420 347 3,470 285 2,850 292 2,920 324 3,240 406 4,061 249 2,490 266 2,660 4,063 40,631
Salik Cards (AED 100) 515 2,575 537 2,685 619 3,095 487 2,435 609 3,045 660 3,300 585 2,925 473 2,365 637 2,915 694 3,470 486 2,430 519 2,595 6,821 33,835
Salik Cards (AED50) 502 1,255 460 1,380 590 1,475 506 1,265 571 1,428 498 1,245 396 990 401 1,003 586 1,465 603 1,508 402 1,005 448 1,120 5,963 15,137
Total - Salik Cards 1,479 8,450 1,411 8,205 1,566 8,140 1,312 6,890 1,522 7,893 1,505 8,015 1,266 6,765 1,166 6,288 1,547 7,620 1,703 9,039 1,137 5,925 1,233 6,375 16,847 89,603
بطاقات مواقف سيارات بلدية الشارقة Sharjah Municipality Parking Cards (AED 100) 21 42 20 40 11 22 19 38 756 1,512 662 1,324 782 1,564 322 644 567 1,134 769 1,538 401 802 489 976 4,819 9,636
Sharjah Municipality Parking Cards (AED 50) 1,244 2,488 1,092 2,184 1,082 2,164 101 202 614 1,228 302 604 505 1,010 587 1,174 456 912 312 624 99 198 319 638 6,713 13,426
Sharjah Municipality Parking Cards (AED 30) 9 18 17 34 48 96 3 6 195 390 150 300 166 328 249 498 204 408 286 572 286 572 195 390 1,808 3,612
Total - Sharjah Municipality Parking Cards 1,274 2,548 1,129 2,258 1,141 2,282 123 246 1,565 3,130 1,114 2,228 1,453 2,902 1,158 2,316 1,227 2,454 1,367 2,734 786 1,572 1,003 2,004 13,340 26,674
Sharjah Municipality - Parking Cards 1,623 4,058 2,264 5,660 2,568 6,420 2,785 6,963 2,173 5,433 2,619 6,548 3,159 7,898 1,859 4,648 2,218 4,450 2,500 6,250 1,786 4,465 2,336 10,408 27,890 73,197
International Driving License 591 17,730 536 16,080 849 25,470 839 25,170 1,132 33,960 2,246 67,380 2,199 65,970 1,403 42,090 956 28,680 869 26,070 718 21,540 941 28,230 13,279 398,370
مبيعات بطاقات الدرهم االلكتروني 12,631 25,262 11,340 22,680 15,114 30,228 12,962 25,924 14,508 29,016 12,127 24,254 11,482 22,964 7,445 14,890 13,863 27,726 11,946 23,892 8,395 16,790 8,360 16,720 140,173 280,346
Sale of E-Dirham Cards Booking to GCC countries 0 0 0 0 0 0 0 0 1 30 0 0 0 0 0 0 0 0 0 0 0 0 0 0 1 30
Booking to other countries 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
Change of booking 38 380 35 350 48 480 27 270 28 280 23 230 22 220 21 210 24 240 24 240 16 160 17 170 323 3,230
Printing of tickets 1,497 14,970 1,145 11,450 4,973 11,021 1,219 12,190 1,443 14,430 1,227 12,270 917 10,970 740 7,400 1,183 11,830 1,163 11,630 891 8,910 915 9,150 17,313 136,221
Total - Air Arabia 1,535 15,350 1,180 11,800 5,021 11,501 1,246 12,460 1,472 14,740 1,250 12,500 939 11,190 761 7,610 1,207 12,070 1,187 11,870 907 9,070 932 9,320 17,637 139,481
Envelopes of Emirates Identity Card 0 0 0 0 0 0 12 360 12 360 0 0 0 0 0 0 0 0 0 0 0 0 0 0 24 720
Fly Dubai Tickets booking 0 0 0 0 3 150 7 350 13 650 6 300 4 200 1 50 5 100 1 50 0 0 1 50 41 1,900
Printing of tickets 228 15,510 690 10,350 837 12,555 662 9,930 940 14,100 913 13,695 996 14,940 521 7,815 709 10,635 579 8,685 488 7,320 461 6,925 8,024 132,460
Change of booking 68 1,020 57 855 59 885 42 630 89 1,335 171 2,565 169 2,535 75 1,125 50 750 60 900 45 675 50 750 935 14,025
Total - Fly Dubai 296 16,530 747 11,205 899 13,590 711 10,910 1,042 16,085 1,090 16,560 1,169 17,675 597 8,990 764 11,485 640 9,635 533 7,995 512 7,725 9,000 148,385
Abu Dhabi Distribution Company 10,953 21,906 13,163 26,326 15,906 31,812 14,137 28,274 18,640 37,280 17,110 34,220 19,106 38,212 14,333 28,666 21,572 43,144 22,745 45,490 19,537 39,074 19,197 38,394 206,399 412,798
Number of transactions and Commission of supporting services at Emirates Post during 2011 according to the automated system of Emirates Post
36
Service January February March April May June July August September October November December Total 2010
Registered Mail Local 131,429 109,127 551,219 279,335 226,877 78,536 58,402 40,399 39,804 37,026 36,682 415,382 2,004,218
Outgoing - Interna-
tional
125,952 103,787 84,331 54,925 44,593 43,860 37,795 27,835 35,095 42,984 37,291 54,978 693,426
Incoming - International 42,457 37,498 51,726 56,324 55,375 44,516 46,540 43,496 48,794 45,449 41,230 47,870 561,275
Express Mail Local 2,839 151,923 299,352 145,588 210,152 211,486 88,287 242,559 211,696 180,338 243,499 327,052 2,314,771
Outgoing - Interna-
tional
18,125 15,603 17,992 16,449 17,475 16,020 17,090 14,895 15,071 18,106 14,051 16,972 197,849
Incoming - International 21,399 17,452 20,306 19,841 21,106 19,899 17,924 17,200 17,850 19,737 16,254 19,321 228,289
Parcel Mail Local 175 111 143 109 127 74 123 106 69 151 86 88 1,362
Outgoing - Interna-
tional
10,241 9,538 11,742 11,476 12,431 12,951 14,563 10,626 9,551 12,832 11,312 12,682 139,945
Incoming - International 8,985 6,677 8,213 7,074 7,814 7,074 7,129 7,497 7,498 8,378 7,239 9,621 93,199
Number of transactions and Commission of supporting services at Emirates Post during 2011 according to the automated system of Emirates Post
37
Working HoursName of the post office Location / City
04-26222227:30 AM - 9:00 PMHor Al Anz – Main Post OfficeDubai
Zone 1
02-621161121:00-07:30Abu Dhabi Central Post Office Abu Dhabi
02-679454321:00-07:30Hamdan Post Office
02-665711815:00-07:30Al Butain Post Office
02-681119515:00-07:30Khalidiya Post Office
02-674788815:00-07:30
20:00-18:00Tourist Club Post Office
02-642456521:00-07:30Al Falah Post Office
02-575549221:00-07:30Airport Post Office
02-894552615:00-07:30Delma – Tam Post Office
02-877449115:00-07:30
20:00-18:00Al Rowais Post Office
02-884698815:00-07:30
20:00-18:00Zayed City Post Office
02-606349114:00-06:00
20:00-18:00Das Island Post Office
02-555070615:00-07:30
20:00-18:00Mosaffah Post Office
02-583326321:00-07:30Bani Yas Post Office
02-552236721:00-07:30Musffah Post Office
02-894541515:00-07:30Zayed City – Tam Post Office
02-449041616:00-08:30Exhibitions Land Post Office
02-898950315:00-07:30Sila – Tam center Post Office
02-898941915:00-07:30Ghayathi – Tam Post Office
02-882204815:00-07:300Liwa Post Office
02-617729814:30-07:30Abu Dhabi Chamber of Commerce & Industry Post Office
02-634056515:30-08:00Sheikh Khalifah Medical City Post Office
02-501347516:30-09:00Yas Island Post Office
02-883224615:00-07:300Marfa – Tam Post Office
02-563756615:00-07:300Rahbah Post Office
02-681912015:30-8:00Marina Post Office
02-556476015:00-07:300Khalifa Post Office
Second Postal Zone
04-30268187:30 AM - 9:00 PMDubai Central Post OfficeDubai
04-88169897:30 AM - 3:00 PMJebel Ali Post Office
04-33884827:30 AM - 3:00 PMAl Quoz Post Office
04-34427067:30 AM - 9:00 PMJumeira Post Office
04-34403647:30 AM - 9:00 PMSatwa Post Office
04-33133069:00 AM - 5:00 PMTrade Center Post Office
04-22219527:30 AM - 9:00 PMCreek Post Office
04-22336567:30 AM - 3:00 PMThanawiyah Post Office
04-29589767:30 AM - 9:00 PMRiqqah Post Office
04-26943017:30 AM - 3:00 PMAbu Hail Post Office
04-26126877:30 AM - 3:00 PMTawar Post Office
04-26133077:30 AM - 3:00 PMQusais Post Office
Post Offices List
38
04-28627827:30 AM - 3:00 PMRamoul Post Office
04-29553437:30 AM - 3:00 PMDnata Post Office
04-22512987:30 AM - 3:00 PMAl Ras Post Office
04-28516557:30 AM - 9:00 PMRashidiyah Post Office
04-85236627:30 AM - 3:00 PMMasfout Post Office
04-35966997:30 AM - 3:00 PMAl Musala Post Office
04-216499424 HoursNew Airport Post Office
04-26293347:30 AM - 9:00 PMHor Al Anz Post Office
04-29961307:30 AM - 3:00 PMFree Zone Post Office
04-33183999:00 AM - 5:00 PMExhibitions Center Post Office
04-34493177:30 AM - 9:00 PMBeach Post Office
04-32014477:30 AM - 3:00 PMAweer Post Office
04-32357887:30 AM - 3:00 PMAl Barsha Post Office
04- 50154007:30 AM - 3:00 PMSilicon Oasis Post Office
04-28438187:30 AM - 3:00 PMNad Al Hamar Post Office
04-33976377:30 AM - 3:00 PMAl Quoz 4 Post Office
04-26411567:30 AM - 3:00 PMMuhaisna Post Office
04-28042857:30 AM - 3:00 PMWarqa Post Office
04-37002439:00 AM - 5:00 PMDubai International Financial Center Post Office
04- 37516108:00 AM - 4:00 PMDubai Media City Post Office
04- 29429667:30 AM - 9:00 PMNaif Post Office
04-85250527:30 AM - 3:00 PMMunaie Post Office
04- 28452187:30 AM - 3:00 PMMizhir Post Office
04-28450297:30 AM - 3:00 PMKhawaneej Post Office
Third Postal Zone
06-572221921:00 - 07:30Sharjah Central Post OfficeSharjah
06-568242721:00 - 07:30Corniche Post Office
06-555165521:00 - 07:30Al Wahda Post Office
06-528487621:00 - 07:30Al Khan Post Office
06-561404021:00 - 07:30Al Ghuair Post Office
06-533866621:00 - 07:30Sharjah Industrial Area Post Office
06-544066521:00 - 07:30Industrial Area 6 Post Office
06-512223014:30 - 07:30Sharjah Department of Economic Development Post Office
06-882242821:00 - 07:30Dhaid Post Office
06-562750015:00 - 07:30Al Zahra Post Office
06-525334315:00 - 07:30Hamriah Post Office
06-886117721:00 - 07:30Al Madam Post Office
06-535265721:00 - 07:30Muweileh Post Office
06-577023715:00 - 07:30Sharjah Expo Post Office
050-757575014:30 - 07:30Sharjah Industrial Area – Department of Economic Development
Post Office
06-558913015:00 - 07:30University City Post Office
06-742225721:00 - 07:30Ajman Central Post OfficeAjman
06-741345621:00 - 07:30Ajman Industrial Area Post Office
06-882739715:00 - 07:30Manama Post Office
06-745661015:00 - 07:30Ajman Free Zone
06-741346421:00 - 07:30Mushairef Post Office
39
06-765700121:00 - 07:30 Umm Al Quwain Central Post OfficeUmm Al Quwain
06-764600221:00 - 07:30Umm Al Quwain – Industrial Area Post Office
06-765088015:00 - 07:30Umm Al Quwain – Souq Post Office
050-576160014:30 - 07:30Umm Al Quwain – DED Post Office
06-881166915:00 - 07:30Falaj Al Moalla Post Office
06-526100115:00 - 07:30Hamriya Free Zone Post Office
Fourth Postal Zone
07 233351721:00 - 07:30Ras Al Khaimah Post OfficeRas Al Khaimah
07 228446921:00 - 07:30Al Nakheel Post Office
07 268002115:00 - 07:30Al Rams Post Office
07 266697315:00 - 07:30Sha’am Post Office
07 244565115:00 - 07:30Jazeera Al Hamra Post Office
07 244224915:00 - 07:30Al Kharan Post Office
07 227610021:00 - 07:30Al Oreibi Post Office
072280411-16:00 - 08:00RAK Free zone post office
09 222223521:00 - 07:30Fujaira Central Post OfficeFujaira
09 256427315:00 - 07:30Masafi Post Office
09 222287915:00 - 07:30Al Gharfa Post Office
09 244436521:00 - 07:30Dibba Fujaira Post Office
09 237202321:00 - 07:30Khor Fakkan Post Office
09 243122215:00 - 07:30Dibba Al Husun Post Office
09 277722621:00 - 07:30Kalba Post Office
09 223141622:00 - 14:30Fujaira Souq Post Office
07 258551715:00 - 07:30Al Tawyeen Post Office
09 222026615:00 - 07:30Fujaira Municipality Post Office
Fifth Postal Zone
03 755522221:007:30-Al Ain Central Post OfficeAl Ain
03 721264521:007:30-Industrial Area Post Office
03 7814614 15:007:30-
20:0018:00-Al Yahar Post Office
03 732114015:007:30-
20:0018:00-Al Hayar Post Office
03 735115115:007:30-
20:0018:00-Al Wajan Post Office
03 734716715:007:30-Suweihan Post Office
03 7628989 15:007:30-
20:0018:00-Hili Industrial Area Post Office
03 763922515:007:30-Sdministrative Center Post Office
Number of offices at the First Postal Zone: 26Number of offices at the Second Postal Zone: 37Number of offices at the Third Postal Zone: 27Number of offices at the Fourth Postal Zone: 19Number of offices at the Fifth Postal Zone: 8
Total Number of Post Offices: 116
40
41
Empost
42
Introduction
Empost is a member of Emirates Post Holding Group and
was established in May 1997 with the aim of fulfilling
all courier and transportation needs for express delivery
across the United Arab Emirates.
Over the past decade, Empost has established itself as
a leading provider of customized, efficient and reliable
Domestic and International Express Courier Services.
It has expanded from a local courier company into a
world class integrated total delivery solutions provider.
Our services also include cargo & logistics solutions.
Empost operates efficiently through a fleet of around
600 vehicles and a team of over 800 specialized staff
members across the UAE.
One of the company›s constant quests is to enhance
customer satisfaction and improve the quality of service.
Empost depends on a set of international values and
standards that drives the company to adopt the highest
standards in service delivery. From simple document
deliveries to major cargo shipments, Empost has become
one of the region›s best total delivery solution providers
and this has become evident when Empost was awarded
the ISO 9001:2000 certification for Quality Management
Systems (QMS) in the category of express courier and
logistics services, and the same certification has been
recently upgraded to ISO 9001:2008.
43
Empost Courier Services
Empost provides courier services across both domestic
and international markets, striving to deliver quality
services to clients at competitive prices. Empost›s
products are offered across two Business lines:
• Express Courier Services
• Business Process Outsourcing
1- Express Courier Services
1.1 Domestic Express Courier
• Priority Service
• Local Express Delivery «Within City Limits»
• Remote Express Delivery “Outside City Limits”
• Prepaid Services
• EziMail Service
• Government Delivery Services
• Secure Delivery Services
1.2 International Express Courier
• International Express Documents
• International Express Non Documents
• International Express Inbound
2- Domestic Express Courier Service
Priority Service
Through this service Empost makes sure that documents
or packages are collected and delivered on the same day
anywhere in the UAE with a dedicated transportation
from origin to destination without stopover. Availability
is subject to delivery cutoff time schedule in each area.
Priority service is available for credit or cash customers
throughout the business days. Special rates are applicable,
based on areas within city limits and inter-emirates.
Local Express Delivery "Within City Limits"
Documents and Packages are collected and delivered
within 24 hours across UAE within the city limits.
Remote Express Delivery “Outside City Limits”
Documents and Packages are collected and delivered
anywhere in UAE including remote areas with limited
access. Delivery will be done in 48 hours or as mutually
agreed with the customer.
Prepaid Services
For customers’ convenience, Empost offers prepaid
service to its valued customers, where they can send
their consignments using prepaid Airway Bills for
domestic deliveries across UAE. Customers can drop
their consignments at dedicated Empost offices located
across UAE or call the Contact Center to make a booking
to collect their consignments from dedicated address.The
prepaid Airway Bills are valid for one year from the date
of purchase and are non refundable.
EziMail Services
EzMail is one of the prime solutions Empost offer
within wide range of services; delivery of mails and
packages from Customer mailbox straight to their
preferred location on-time with special care and absolute
confidentiality on a daily basis. EziMail Service covers the
delivery of the following:
• Ordinary postal items
• Registered mails and Labor Documents
• Small Packages
In addition to the above, Empost can collect all customer
outgoing postage stamped mails (secretary›s/front desk
mail) and process them directly into the postal mail stream.
EziMail Service is also offered as an added value when
renting a P.O Box EziMail Bronze, EziMail Silver or
EziMail Gold from Emirates Post
Government Services
A specialized courier service that delivers highly sensitive
and confidential government documents, licenses,
certificate or reports to individuals, private companies
44
and or public sectors. Some of these highly sensitive and
confidential documents are:
- Passport
- Visas
- Health cards
- Medical reports
- Fitness cards
- Birth certificate, etc
- Trade licenses
Secure Delivery Services
Empost caters and provides delivery solutions to banks
and other financial institutions for their products like:
• Credit Cards
• Debit Cards
• Cheque Books
• PINS
• RSA Tokens
with the highest level of security and privacy in
highly efficient manner. This unit also offers end to
end solutions to the Customers, such as Printing of
Transmittals, Packaging, Insertion of Seasonal Flyers,
Stationery/Inventory Management etc. Deliveries are
done with prior appointment with the customer ensuring
proper identity verification.
2.1- International Express Courier
Through its vast international express courier service
network, Empost offers integrated functional solutions
to meet the globally increasing demand for express
courier needs. Empost delivers all kinds of urgent
and important documents and packages, to over 200
destinations worldwide.
• Express Documents
• Express Non Documents
• International Express Inbound
2 Business Process Outsourcing
Empost specializes in providing solutions and in
managing all the administrative support services related
to the entire cycle of outsourced business requirements
including the delivery of the processed documents by the
concerned entity.
The service also caters tailor-made mail document
management solutions to large business sectors such as
Government, Banks, Financial and Corporate institutions
through a single comprehensive source providing a total
solution for incoming and outgoing mails as well as inter-
department documents within the premises or externally
between branches.
Value Added Services
E-Services
Empost now offer their valued customers a wide variety
of e-Services such as booking, tracking, rate calculation,
viewing and printing of statement and invoices.
45
Track Shipment
Customers can track and trace consignments online
by using their Airway Bill number. Multiple tracking
of consignments can also be done by entering all the
Airway Bill numbers. One Airway Bill number per line.
Rate Calculator
The rate calculator provides customers with charges for
a particular delivery based on the consignment type,
weight or volume that they select.
New Bookings
Customers can now book consignments online by using
a simple and user-friendly booking form. This facility is
available for both credit and cash customers anytime
anywhere with online Airway Bills (coupons) printing
function for credit base customers.
My Bookings
It is now easier for customers to retrieve and view
the booking details as well as the flexibility to update
the preferred pick up/delivery date and time of the
consignment, subject to operational time schedule.
Account Status Report
As part of relentless dedication to make transactions
easier, customers can view and print statement of
accounts, invoices and receipts by logging into the
website.
Transaction Register
Customers can search all their transactions with Empost
online by entering a specified date range.
Receipt Register
Customers can view all their payment details online
through receipt register.
Customer Profile
Customers may update their company profile, address
and contact details through the Empost website.
46
Courier Service
New Courier contracts increased to as high as 200% in 2011 compared to 2010. We have managed to sign up
accounts from the different sectors (Government, Financial and Private sectors), thereby making the total of 383
active courier accounts in 2011.
Courier contracts were renewed/signed with number of partners including additional services such as delivery of
cards, pins and cheques. Government Contracts were also signed with new partners. Empost managed to expand-
ed its reach throughout the UAE by providing its services through some post offices and its special locations.
Empost fleet:
1 Number of owned vehicles
Cars 106
Motorcycles 308
2 Number of leased vehicles
Cars 139
Total Number of vehicles 553
Statistics:
Statistical data on Empost’s services (Number of different service transactions during 2011).
Type of Service Number of Transactions during 2011
1 Domestic Courier Services 376,113
2 International Courier Service 23,986
3 Government Services:
Jawaz 1,284,172
Ameel 63,242
Tawseel 30,496
Health Pack 372,075
4 Bank Transactions 529,962
Total number of transactions during 2010 2,680,046
Key Achievements in 2011
47
Operational branches of Empost
1- Empost Head Office – Abu Hail EP Office.
2- Empost Operation Hub – Al Ramoul
3- Abu Dhabi Branches
- Baniyas Branch
- Delma island Counter- AUH
- Madinat Zayed Counter – AUH
4- Al Ain Branch
5- Sharjah Branch
6- Ajman Branch
7- Fujeirah Branch
8- Khorfakkan Branch
9- Umm Al Quwain Branch
10- Al Dhaid Branch
11- Ras Al Khaimah Branch
Branches of Emirates Post across the UAE through which courier services are offered
1- Abu Dhabi Central Post Office
2- Dubai Central Post Office
3- Deira Main Post Office
4- Creek Post office
5- Thanawiya Post Office
6- Jumeirah Post Office
7- Sharjah Central Post Office
8- Ajman Central Post Office
9- Ras Al Khaima Central Post Office
10- Fujairah Central Post Office
11- Al Ain Central Post Office
CONTACT US
For more information, immediate assistance or to provide us with your feedback, please contact our dedicated
Customer Service Channels:
COURIER SERVICES
Call Centre: +917 4 600565555
Email: [email protected]
P.O. Box 32200, Dubai, UAE
www.empostuae.com
Call Centre
Empost Call Centre is available 7 days a week:
Saturday to Thursday: 08:00 am to 08:00 pm
Firday: 04:00 pm to 08:00 pm
Empost offices/branches are open from 08:00 am to 08:00 pm, Saturday to Thursday
48
49
Wall Street Exchange Centre
50
Annual statistical report of Wall Street Exchange Centre 2011
Wall Street Exchange Centre, a member of Emirates
Post Group Holding has been providing a wide range of
foreign exchange, money transfer and related services in
the region for over 25 years.
Wall Street’s continued growth has allowed it to set up a
worldwide network that includes offices in the UAE, UK
and Hong Kong. Today, its branch network spreads across
these regions while the company continues to grow
its international presence through agents and partner
banks. And so, with its global reach, local expertise, and
dedicated, Wall Street is the preferred choice for currency
exchange & remittances. In addition to this, Wall Street
provides different other services such as credit card bill
and cash payments, National Bonds, Air Arabia, Etisalat
and RTA Products, EzeTop and much more.
Wall Street Exchange center maintains strong
relationships with hundreds of banks and financial
companies worldwide, also it owns a trading floor
dedicated for buying and selling the foreign currencies
and equipped with state-of - the-art systems. The group
is keen to comply with the regulations of UAE Central
Bank concerning money laundering.
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Overview
Vision, Mission, Values
Vision
To be the preferred choice for reaching people worldwide
Mission
To offer currency exchange and money transfer services
which satisfy our clients and exceeds their expectations
Values
Trustworthy
Creative
Customer Service Excellence
Security, Confidentiality and Integrity
Services
Core Services
- Money Exchange
- Money Transfer
- Salary Payout
Additional Services (Value Added Services)
- Air Arabia
- Credit Card Payment
- DU
- E-Dirham
- Etisalat
- Ezetop
- National Bonds
- SEWA
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Local Branches ( 24 )
City / Emirates # of Branches
Abu Dhabi 3
Al Ain 1
Dubai 15
Sharjah 3
Umm Al Quwain 1
Fujeriah 1
International branches (12 )
Country # of Branches
United Kingdom 3
Hong Kong 9
Employees
2010 2011 Change
347 357 3%
Correspondent Banks - Statistics
2010 2011 Change
132 132 0%
Local and Overseas Branches
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Country # Banks / Financial institution
Australia 1
Bangladesh 22
Canada 1
China 3
Djibouti 1
Egypt 1
Germany 1
India 19
Indonesia 3
Japan 2
Jordan 4
Kenya 1
Morocco 1
Nepal 7
New Zealand 1
Pakistan 4
Philippines 11
Saudi Arabia 3
Singapore 2
South Africa 1
Sri Lanka 7
Syria 2
Thailand 1
UAE 19
United Kingdom 7
United States 2
2011 Main Achievements
Profit Growth of 56.66 %
Foreign Currency Export Growth of 67.5 %
Tie Up with NBAD for issuing Salary Payout Cards “ RATIBI “
Tie Up with Etisalat for accepting their payment via ezeepay service
Launched marketing promotion “ Street of Deals “
Received “ ISO 9001:2008 “ certification
Conducted “ Staff Annual Party “
Correspondent Banks 2011
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Electronic Documents Centre
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Annual Statistical Report of the Electronic Documents Centre ”EDC” for 2011
Overview of the Electronic Documents Center ”EDC”
The Electronic Documents Center was established in
2002 as the first joint venture company of its kind
between the public sector “Emirates Post Group
Holding” and the private sector “ABBA Electronics” in
the Gulf and Middle East regions. EDC specializes in
processing and preparation of the postal items and cards
printing in order to reflect the concept and quality of the
postal services through setting high quality standards and
provision of world-class services.
The Center benefits from the strengths of Emirates Post
Group Holding in its capacity as the national provider of
postal services in the UAE, having extensive experience in
the field of postal services. Thus EDC will enjoy high level
practical and operational experience in a safe and secure
electronic environment.
On the other hand, ABBA Electronics Company is
considered as one of the leading players in the field of
mail processing and integrated solutions for smart cards.
Today, EDC is regarded as the first of its kind in the
region specializes in providing integrated services in
the fields of outsourcing data printing such as invoices,
account statements, packaging and distribution the
same ,printing and personalizing of the smart cards and
delivery of the same to the customers.
EDC provides its services mainly to the following sectors:
• Financial sector
• Telecommunication sector
• Health sector
• Services sector
• Public and private sectors
Services offered by EDC:
Preparation of designs:
The presence of highly qualified designers to create and
design the requirements of customers such as account
statements, invoices and other documents.
Management of stationery:
Management of corporate stationary such as letterheads
and envelopes with the logo in a cost-effective manner
through procurement and storage, in addition to the
optimal use of stationary for printing data such as
account statements etc. for the customers.
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Dynamic printing:
Print miscellaneous data and personal documents at high
speed with the possibility of the introduction of dynamic
images to existing data before printing.
Printing cards:
Printing identification data on the financial cards (credit
cards) and non-financial cards (such as customer loyalty
cards insurance cards, employee identification cards,
etc...) and automatically stick and laminate such cards.
Automated packaging:
Secure automated packaging and smart insertion systems
for packaging with additional pamphlets for various
purposes such as marketing.
Delivery:
Ensure the possibility of delivery- after printing and
packaging- the next day within the scope of Emirates
Post.
Local and international presence:
• EDC provides its services to the customers in UAE
and abroad
• EDC conducts its business through two branches in
the UAE: the main branch in Dubai and The Abu Dhabi
branch
• The EDC is looking at international presence and
having branches in other countries.
Key achievements, projects and developments
during 2011:
• Achieving the contract with the Roads and Transport
Authority (RTA) for the project (RTA services standard
card) and maintenance project.
• The actual net profit in 2011 increased by 51% over
the budgeted net profit for the same year. Moreover the
net profit increased by 68% compared to the actual net
profit in 2010.
• The actual operating revenue (Excluding special project
revenue) in 2011 increased by 11% over the budgeted
operating revenue for the same year. Moreover the
operating revenue increased by 19% compared to the
actual in 2010.
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Year Printing Center Cards
CenterPrinting Inserting
2010 235,939,163 94,081,383 2,016,038
2011 241,471,358 149,660,668 939,178
Year Number of employees2010 1652011 175
• Even though the actual profit has increased by 51%
over what was targeted in 2010, the total cost decreased
by 10% in the same year.
Future plans:
• EDC has targeted a growth of 15% in Net Profit
compared with 2011. (Growth rate of 93% compared
with the Net Profit of 2010).
• EDC has targeted a growth of 13% in Operating
revenues compared with 2011.
• EDC has targeted a growth of 7% in total revenues
(including Operating & RTA Project) compared with 2011.
EDC’s new services:
• Electronic Bills/ E-Statement
• Returned Mail Service
• Sorting Service
Social responsibility of EDC:
Recycling the used stationary in an initiative aimed at
protecting the environment
Facts and figures
Growth of the offered services:
Growth in the number of branches:
- The main branch was established in Dubai in the year 2002
- The second branch was established in Abu Dhabi in
the year 2005
Growth in the number of employees:
Contact Details:
Phone Number: 00971 – 4 – 3 340 340
Fax Number: 00971 – 4 – 3 340 040
Email: [email protected]
Website: www.edc.ae
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