Annual Report 2011
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Transcript of Annual Report 2011
2011 Annual Report
Engaging individual strEngths today to dElivEr a hEalthiEr tomorrow.
M i s s i o n
To inspire hope, healing and well-being.
V i s i o n Touchstone Mental Health is a center of excellence, providing quality programs,
services and products to assure that people living with mental illness can enjoy the
highest quality of life and achieve their greatest personal potential. Touchstone
builds on its history of innovation to deepen, grow and sustain its programs to
meet existing and emerging needs.
Founded in 1982, Touchstone Mental Health provides mental health services and
physical health education, housing supports and counseling so men and women can
maximize their health, well-being and independence.
3
2011 was a very engaging year as our more than 800 clients,
residents and community members tapped into their visible
and deeply rooted strengths to reach new milestones of hope,
healing and well-being.
The success experienced at the client level was also
demonstrated at the organization level as our staff, board
and community volunteers implemented new strategies
to better meet the holistic needs of each person we serve
resulting in life enhanced client support initiatives and
improved client outcomes.
We remain excited by the health outcomes delivered by
our services. In 2011, we expanded our health and wellness
services beyond our programs’ walls into the community
rooms of other organizations across the Twin Cities to help
hundreds more men and women.
We also expanded our healing service offerings internally
by collaborating with the College of St. Mary’s for interns
to offer additional healing touch, healing massage and
therapeutic drumming sessions across agency programs.
As an organization we strengthened our commitment
to consumer health by furthering our understanding of
diabetes symptoms and management techniques to help
our clients, 68% of whom will develop diabetes or heart
disease in their lifetime.
We also expanded our treat to target efforts and worked with
clients across agencies to gain a baseline for the Minnesota
10x10 initiative and are supporting each client as they work
towards visiting a primary care physician for an annual
physical. Additionally, we expanded our collaboration with
the University of Minnesota Advanced Practice Nursing
program to bring Ph.D. level nursing students into our
programs to offer their expertise as well as help them better
understand the needs of adults who live with a mental illness.
Engaging strengths of collaborative partners made it all
possible, as we prepared to break ground on our Rising
Cedar Apartments and Health and Wellness Center. It is the
strengths of our housing development partner Project for
Pride in Living, the design talents of our architecture firm,
UrbanWorks Architecture, the vibrant Seward Neighborhood
community and the dedication of city, state, corporate,
family and individual supporters who made it possible for
Touchstone to prepare for our 2012 ground breaking.
We hosted two successful friend and fundraising events
that supported the health and wellness programming and
capital campaign efforts. These efforts coupled with our
diversified program and funding structures made it possible for
Touchstone to maintain its history of fiscal strength and made
it possible for us to invest in future program development.
These successes are made possible by the outstanding efforts
of you – our more than 400+ staff, board of directors,
contributors and volunteers, and without whom we would
be unable to engage strengths and deliver health every day.
Be well,
dEar FriEnds,
Leslie Connelly B o a r d C h a i r
Martha Lantz E x E C u t i V E d i r E C t o r
t o c a l m E r w a t E r
“ The staff at TRT spent a lot of time with
me … I felt their insight and care helped
me heal and grow in ways I did not know
possible. I thought parts of me would
always be broken, but in my three months
of working closely with staff, through the
extra time they were willing to put into my
recovery, I feel I have healed well beyond my
diagnosis and developed. I feel safer and
freer than I have in over 15 years.”
- IRTS Client
“ Being a part of Touchstone’s IRTS team
has offered me a chance to help men and
women in their greatest time of need, and
support them as they advance along their
journey to calmer waters. The transition
from the first day when my assistance is
intensely needed, to day 30 when they are
navigating more and more on their own,
then to day 90 when they are able to say
good-bye and return to the community with
the knowledge that they can make it.”
- IRTS Staff
4
intensive residential treatment services
When residents walk into Touchstone’s Intensive Residential Treatment
(IRTS) they are at the most emotionally, physically and mentally difficult
time in their life – they are riding the white water rapids of life. The IRTS
professional team’s role is to meet each person in the tumultuous rapids and
provide support for each resident through symptom management techniques,
family, friend and community supports, illness education and awareness,
physical health management, and developing coping skills.
In 2011, the team of Mental Health Professionals, Mental Health
Practitioners, Registered Nurses, Nursing Assistants, and support staff
supported 79 male and female residents as they navigated their journey to
calmer water. The team assisted clients in developing individual treatment
plans to help residents achieve increased stabilization. These guides often
included teaching, coaching and practicing the use of these skills to stay
above the water.
Touchstone’s Intensive Residential Treatment offers a unique and personalized
approach to treatment service. We offer a wide array of treatment groups,
from evidenced-based services including Integrated Dual Diagnosis Treatment
(IDDT) and Illness Management and Recovery (IMR) to holistic practices
such as acupuncture and mindful movement. Fostering each resident’s unique
strengths, 89% of residents successfully reached his or her recovery goals prior
to discharge. 95% of survey respondents reported their ability to maintain
independent community living. The Touchstone team provides an opportunity
for residents to equip themselves with lifejackets and skills to prepare for their
next journey through unknown waters.
5
a tributary oF involvmEnt s u p p o r t i n g a s t r o n g , s t a b l E w h o l E
Care Coordination
Being certified disabled by the Office of Social Security means a person
has a disability that is so severe it disrupts their ability to work and
earn a living wage. In many cases it means living below the poverty line
and running into social, economic and practical barriers on a regular,
sometimes daily, basis.
The Touchstone Care Coordination program has the unique and
meaningful opportunity to provide a service that reduces the negative
impacts of living with a disability, and increases whole person health
and quality of life.
Touchstone clients receive in-person support, guidance and assistance
to ensure they have access and transportation to primary and specialist
health care, mental health services, assistance maintaining insurance
coverage as well as social service support, including help addressing
deficits in basic needs like substandard housing or not enough food – a
tributary of support tapping into strengths and engaging the needed
supports to ensure a stronger more vital life.
138% inCrEasE oF CLiEnts sErVEd in 2011.
The intensive program ensures our Care Guides have the time to work
directly with our 470 certified disabled clients between the ages of
18-64. Each client receives direct service each month and additional
coordination and collaborative work with other providers. This resulted
in more than 77% of Care Coordination clients connecting
to a Health Care Home, 80% connecting to a primary care doctor and
30% of clients receiving mental health targeted case management as a
part of their service.
“ Because of Touchstone, I can deal
with crisis. I lost my wife and thought
I didn’t have any reason to live, but
now I am supported and not using
drugs because of Touchstone. I feel
like I have grown.”
- CC Client
6
Touchstone’s Intensive Community Rehabilitative Services
(ICRS) and Targeted Case Management (TCM) have 140
distinct paths of recovery. Each journey progresses because
of the program’s unique web of support helping clients rise
to the surface.
No two paths are identical because every individual is unique. No
two paths require the same process because life’s challenges
are different for everyone. No two paths draw on the same
strengths because the skills, talents and abilities of each client
are personal.
The ICRS model supports individuals who can live
independently in the community when they have the structure,
consistency and skill-building support they need. Touchstone’s
eclectic team of therapists, nurses, psychiatrists, social workers,
and healing arts experts delivers effective integrative care to match
each client’s recovery vision and help them achieve hope, healing
and well-being. Each client’s needs vary within a week or month.
To best meet evolving needs, the staff incorporates appropriate
support methods and techniques meeting the client where they
are on that day.
It is with this understanding that the ICRS team meets multiple
times a week with clients and each other to help navigate
new ways to achieve success when a new obstacle appears or
a recurring challenge needs a new perspective. Because of this
approach, clients are able to break through their barriers and
shine on the surface.
90% oF CLiEnts MadE progrEss aLong thEir rECoVEry path.
Because of the collaborative approach to well-being and
independence, 90% of ICRS/TCM clients experienced progress
along their personally defined recovery path. 96% were able to
remain in the community, and 97% maintained stable housing.
intensive Community rehabilitative services and targeted Case Management
“ My current team, including my nurse, case
manager and psychiatrist does a tremendous
job. Touchstone has done more for me than any
other person or organization.”
- ICRS Client
s h i n i n g o n t h E s u r F a c E
assisted Living
Game night, men’s group and walking club are just three examples of
the more than 2,400 community gatherings and outings held in 2011.
It is the community building activities and the more than 5,000 meals
celebrated together in the dining room, on the outside picnic tables or
in a neighborhood café that lead residents to say happiness, reliability and
community are the words that describe Touchstone Assisted Living.
The goal of Minnesota’s premier assisted living program serving adults
living with serious mental illness is to create a community balancing
independence and interconnection. The New Hope based,
scattered-site program has successfully created an environment which
helps individuals reach new levels of purpose, achievement and
camaraderie. Success includes working or volunteering in northwest
Minneapolis, participating in the weekly game night in the community
room and successfully managing illness symptoms. The strong sense of
community is made possible because individuals feel empowered, have a
voice that is heard and have a network of people dedicated to helping
them reach their desired goals. Because of this success, Touchstone
Assisted Living clients are exceeding the goals of MN 10x10 with more
than half of residents exceeding the age of 54, successfully managing
medical conditions and mental health symptoms, and utilizing primary
and specialist medical care instead of emergency medical care services.
95% oF CLiEnts rEMainEd intEgratEd in thE CoMMunity.
During 2011, 92% of assisted living resident’s maintained stable
housing, 95% remained integrated in the community not needing
hospitalization for mental health support and 54% were employed,
volunteered in the community or participated in education.
stablE watErs o F c o m m u n i t y
7
“ The sense of community has helped
broaden my health and well-being
through togetherness and friendship.
I feel accepted.”
- AL Client
intentional Community
Touchstone’s Intentional Communities were the first of their kind in the
state of Minnesota more than 6 years ago. Today, the two peer-guided and
managed communities are sailing the seas of consensus and collaboration.
The 40 intentional community members charted their own course,
worked collaboratively as a team to navigate and steer and because of their
ability to work together and support each other’s needs they sailed the seas
of success. Touchstone’s team of Intentional Community staff served as
the vessel for the community members while the members themselves
reached the program’s intended destinations.
The intentional community model is one of peer support designed so that
individuals and the community as a whole can thrive. Key areas of member
and community success in 2011 included two successful retreats planned
and attended by the members to look at how things are going and to
make plans for the coming year. Working committees and skills training
groups have come from the retreat planning. Members participated in giving
feedback to Touchstone about services. During 2011, 97% of community
members maintained stable housing, 97% remained integrated in the
community, not needing hospitalization for mental health support and
100% maintained their living skills.
“ Being a member of the Intentional
Community has offered me support
to manage my illness when I had
no supports before. By having the
support of other members, I have
strengthened my relationships, am
able to communicate my feelings and
needs, and have gradually replaced
all those old negative tapes that were
holding me down. The staff support
has contributed to my learning skills
and building my self-confidence. I have
completed the training for peer support
specialist and hope to be employed
some day as a peer counselor.”
- Intentional Community Client
t h r o u g h c o m m u n i t y c o l l a b o r a t i o n
8
Results from Touchstone’s annual client satisfaction survey with 41% of active clients responding.
Engaging strEngthsa n d d E l i v E r i n g h E a l t h b y t h E n u m b E r s i n 2 0 1 1
In 2011, Touchstone Mental Health served more than
800 men and women with individualized health and wellness
support; meeting their mental, physical, social, emotional
and spiritual needs.
All clients were guided on the importance of scheduling,
attending and following-up with a primary care physician to
discover their current health status, resulting in more than 50%
of our community’s most vulnerable receiving an annual physical.
Touchstone staff redoubled their efforts to educate all clients on
the importance of diabetes awareness, risk factors and symptoms
to help them beat the odds of developing the life debilitating
disease, which leads to reduced life expectancy and diminished
quality of life.
More than 280 healing arts services were delivered, including
acupuncture, healing touch, mindful movement, and art therapy.
1,234 groups and 22,592 indiViduaL support sEssions.
Our team supported clients, residents and community members
by facilitating more than 1,234 group and 22,592 individual
support sessions resulting in improved ability for our clients to
live independently with housing and community support.
93% wouLd strongLy rECoMMEnd touChstonE to FriEnds and FaMiLy.
94% LikEd thE sErViCEs thEy rECEiVE at touChstonE.
86% FEEL thEy haVE LEarnEd how to BEttEr ManagE thEir hEaLth.
90% FEEL thEy BELong to a CoMMunity and haVE pEopLE who support thEM.
“ I believe the Touchstone team prevented me from
committing suicide. I think they saved my life and have
given me all kinds of skills to become self-sufficient. “
- Touchstone Client
“ I would truly recommend this agency to people dealing
with mental health or anger issues. I received great care
from staff.”
- Touchstone Client
99
statEmEnt oF Financial position a s o F d E c E m b E r 3 1 , 2 0 1 1
assets
Current 2,461,321 Fixed 254,548 Other 266,851t o ta l 2 , 9 8 2 , 7 2 0
Liabilities & net assets
Current Liabilities 262,468 Net Assets Unrestricted Net Assets 2,223,945 Temporarily Restricted Net Assets 496,307 t o ta l 2 , 9 8 2 , 7 2 0
statEmEnt oF activitiEs y E a r E n d E d d E c E m b E r 3 1 , 2 0 1 1
total Expenses
Program Services 4,079,193 | 91.2%
Management & Administrative 217,044 | 4.8% Capital Campaign 142,035 | 3.1% Fundraising 29,883 | 0.0% t o ta l 4 , 4 6 8 , 1 5 5 | 100.0%
support & revenue
Medicaid 2,397,222 | 46.0%
Government Contracts 880,717 | 16.9%
Managed Care 906,732 | 17.4%
Medicare 31,626 | 0.6%
Room & Board 134,764 | 2.6%
Un(Under)Insured 125,959 | 2.4%
Group Residential Housing 111,554 | 2.1%
Investment Income 3,821 | 0.1%
Donations 578,536 | 11.1%
Special Events 40,442 | 0.8%
In-Kind Contributions 750 | 0.0%
t o ta l 5 , 2 1 2 , 1 2 3 | 100.0%
10
program ExpEnsEs 2 0 1 1
program Expenses
Residential Treatment 1,119,288 Customized Living 1,019,158 Intensive Community Rehabilitiation 731,883 Intentional Communities 386,487 Targeted Case Management 315,001 Care Coordination 480,963 Healing Services 26,413 t o ta l 4 , 0 7 9 , 1 9 3
11
thank you donors and voluntEErs.
Your support makes it possible for us to assist more than 800 men and women
to engage their strengths every day so they can lead lives filled with hope.
Because of your support Touchstone Mental Health is able to consistently deliver
innovative programs of excellence that deliver health and well-being.
Thank you.
12
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p i n n a c l E
$5000+ Donors providing our Culminated Success
Michael and Leslie ConnellyRichard and Donna Hansen
k E y s t o n E
$1000-$4999 Donors providing our Cohesive Stability
Anonymous (1)Tim and Holly CashinMerrie KaasCarl and JoAnn MeyerJoan NiedfeldtLiz and John SjaastadKen and Mary SutherlandAnn Wilczynski
p i l l a r $500-$999 Donors providing our Principle Support
Anonymous (1)Glen and Sandy AlbertEric and Jennifer BaumgartnerAmy and Mike DicksonMorgan EdstromLeigh Erin Irons and Ryan Brauer Nichole FairbanksThomas JuddMerrie KaasMartha LantzMolly and Chris LeeMarshall and Katie LichtyKim MakieJohn McDonoughBruce O’Leary and Michelle Wincell O’Leary Clare PouloseShelly and Steve RucksDick and Rita SandersonJeff and Ardella SchoeneckMartha ShippBeth St. John KehoeLawrence StirtzMarjorie Van SlykeMarjorie WherleyMargaret Winchell
c o r E
$250-$499 Donors providing our Fundamental Heart
Anonymous (1)Bharati Acharya & Karen Boothe Lynette Anderson and Dan Bale Sharon Anderson & John Logan Glenn AndisCynthia Baier & Scott Swenson Gwenn BranstadJulie BrekkeJonathan BurrisRay CullinanSara Ann and Daniel CurrellSusan DenkSarah and Fredrick DeschampsMichaela DiercksSigne and Maurice DyskenWasil FiedorowMichael Gardos ReidSusan HaighSharon HundleySharon JohnsonEmily LegaceJulie LesserGary and Barb MiltonNasreen MohamedDavid and Judy MyersMichelle and David PlocherKatherine PollockBarb Radtke and Julie Ryan Jennifer RoeserTonya RoweHeidi Schreiber
c o r n E r s t o n E
$100-$249 Donors providing our Firm Base
Anonymous (1)Roxanne AbbasSue AbderholdenDavid AdamsEllen AltmanTy AndersonEmil AngelicaSusan ArnesonJeff Arundel
Ruth BaeumlerGay BakkenDavid BauneKari BauneBruce and Judy BernierDeborah Bohn-KietzerEric BoslerSarah and Walter BroughtonJean BundtWilliam Anthony CallahanDavid CarlsonLinda Chlan and James Grindle Steve CramerPatti CullenSteve DahlBarb and Sara DelaneyCaroline DeVinckNancy DevittNancy and Robert DillonGail DorfmanMeghan ElliottSara and James EvansKaren FinckJane Garvin and James JacobsonScott and Candace GislasonPaul GoeringCynthia GrossLinda HalconJohn HastingsJack HauserMegan Hertzler and Aaron Gebauer Jennifer HolmanNancy HoultonKaren HovlandLeah JanusMary Jarvis and Joel PribnowCal JensonLorrie JohnsonBethany KoisDiane KulnmannNels and Rae LangstenGlade and Lois LantzAnn Lee and Robert Barbeau Leonard LichtblauCarolee LindseyCindy and Paul LorahKim Lowe
Jeffrey and Rebecca MaciejSusan MatthiesKelly McDyreMary Ann McLeodMargot McManusKristen MerrittMichael NobleJamie PfisterThomas PittzKathie PrieveConnie and William RiggsChris RoyalCarol RyndersJudi SaterenLinda SatoriusPeter and Geri SchererBarbara ScollSusan ShimotaRhonda ShwaidJudy SoderbergAmy SpartzGregory SpartzRebecca SpartzEd StarkRobin StubblefieldRichard TerzickSue ToweySarah TruesdellKari ValleyWendy WaddellElena WalkerPamela WandzelDarrell WashingtonPriscilla WilliamsGary and Cary Zahrbock
F o o t h o l d Up to $99 Donors providing our
Chief Foundation
Anonymous (7)Sandra AndersonLouise AndersonMark AndersonKaren Berg-MobergTeresa Berg-NelsonStacy BettisonBirgit Birkeland
our donorsJ a n u a r y 1 , 2 0 1 1 – d E c E m b E r 3 1 , 2 0 1 1
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Patrice BlaeserIngrid BloomAndrea BurnsSusan CampionKathy CashinDon and Betty CashinE.C. ChristoffersonLydia ConnHelen CowheyBen DiederickPeter DorsenSusan EdmondsMary FavreJennifer GarberCharles GaretzLyn GerdisBrian Geurts Ann and Brian GleesonDale GoulettK Bryant GreathouseErnie GundersonBryan HamelTodd HarmsenChristine HarnackJennifer and Travares HarrisJeremy HarveyMary and Terry HearstAnthony HelmerKyle HenryCharlyne HoviPam HowellKathleen HustadLynn and Jean HylandMary JonesKim Klose and Sara Ford Robert KumagaiKarl LambertKaren LeeRenee LevesqueCharles and Bonnie LingbeckAbigail LoosenFiometta MacKinneyPhil ManzNeha MarkandaLuis MartinezKatey and Mark McCabe
David MillerPeg MurphyBeth and Joeseph NaughtonNathan NerlandTari NicholsMary NovakMelissa PalankDawn PetersonBrenda PflaumJessica PierceBrad PintAbby and David PintoElizabeth PlattGretchen ProhofskyLaurel PughChristine PulkrabekHelen Raleigh and Ron Bell Thomas RaymondRenee ReedJoel ReissCheryl RobertsonRon and Tamara RobinsonNancy RodenborgMary Kay RomportlKathy RothsteinDavid SagulaAnelise SawkinsCarrie SeeleGabrielle SigelMonica SmithJennifer StevensNena and Aaron StreetKellie StrickerKarin TelleksonWilliam UnderwoodDonna WarnerBarbara WarrenMaryann WattersJane Welter-NolanKathleen WhitefordRachel WittrockMaureen and Marc WosepkaClaire WrightSunny Yee
i n - k i n d s u p p o r tRyah Lund
Minnesota State FairTwin Cities Jazz Festival
F o u n d at i o n s a n d c o r p o r at E s p o n s o r s AAG DesignsBremer BankFredrikson and Byron, P.A.Land O’ Lakes FoundationMedica FoundationMichelson FoundationNorthern Lights Combined Federal CampaignOtto Bremer FoundationPiper Family Fund of The Minneapolis FoundationSykora and Santini PLLPThomson Reuters Thrivent Financial for Lutherans FoundationUnited Behavorial HealthWells Fargo FoundationXcel Energy
d o n at i o n s i n h o n o r In honor of Helen Raleigh Lynette AndersonIn honor of anyone with any sort of Mental Illness Dawn PetersonIn honor of Chris O’Connor Beth NaughtonIn honor of David Jacobs Rebecca SpartzIn honor of Dr. Narasimha Acharya and Prema Acharya Bharati AcharyaIn honor of Kathy Ann Cashin Don Cashin, Mary Sutherland,
and Tim CashinIn honor of Sarah Brew Gabrielle SigelIn honor of Jim Pappas Sue ToweyIn honor of JoAnn Meyer Susan ArnesonIn honor of Joanna
Julie BrekkeIn honor of Joetta Kritta Kelly McDyreIn honor of Katherine Pollock Claire Wright In honor of Liz Sjaastad Michael NobleIn honor of Maria Cheryl RobertsonIn honor of Mark Bryant K Bryant GreathouseIn honor of Merrie and Susan Cynthia GrossIn honor of Merrie Peter Dorsen and Nancy DillonIn honor of My Brother Clare PouloseIn honor of My brother and your amazing work Mary NovakIn honor of My Grandmother Tamara RobinsonIn honor of Pete Feigal and Scott Feigal Jennifer GarberIn honor of Shean Soderberg Judy Soderberg
d o n at i o n s i n m E m o r yIn Memory of Bobbi Lichtblau Leonard LichtblauIn Memory of Bonnie Neddersen Scott GislasonIn Memory of Craig Carufel and Eric Patrice BlaeserIn Memory of Cynthia Riggs Helen RaleighIn Memory of Justin Jogodka Jennifer RoeserIn Memory of Kathy Buckholtz Martin Elena WalkerIn Memory of Ken and Elaine Gunderson Ernie GundersonIn Memory of Lawrence Badje
our donorsJ a n u a r y 1 , 2 0 1 1 – d E c E m b E r 3 1 , 2 0 1 1
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Lyn GerdisIn Memory of Scott Sanderson Dick SandersonIn Memory of Timothy Perkins David Adams
marcus cullinan mEmorial FundDonations made in memory of Marcus Cullinan Ray Cullinan and
Morgan Edstrom
v o l u n t E E r sSue PetersonJennifer HagelLarissa McCarthyBridget ErteltHeather KaveneyErin McWilliamsGrant GregoryJill BargerPennie BucillaDebora SowersJenner StevensTera Killbride
c a p i ta l c a m pa i g nThank you to those Individuals and Foundations who supported Rising Cedar in 2011
Donna Langer-HansenSue AbderholdenMichelson FoundationOtto Bremer FoundationPiper Family Fund of The Minneapolis FoundationWells Fargo Foundation
LesLie ConneLLy
Merrie Kaas, Ph.D.
Donna Langer-hansen
Katie LiChty, esq.
Joann Meyer
John sJaastaD
Leigh-erin irons, esq.
DarreLL Washington
Board of directors
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