Annual Report

2010-2011

TABLE OF CONTENTS

Table of Contents

Daves Letter

Executive Leadership/Mission and Vision

Board of Directors

Client Services/Clients Served

Client Profile

Generosity

Sustainer Society

Corporate Partners

Volunteers

Women in Action

Financials

Accountability

Cup of Compassion/Every Cent Counts

Back Cover

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LETTER FROM THE CEO

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W. David Braughton, MSWPresident and CEO

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EXECUTIVE LEADERSHIP

W. David Braughton, MSW

President and CEOdraughton@crisiscenter.com

A. Dean Remmers, CPA

Chief Financial Officerdremmers@crisiscenter.com

Terence RamotarChief Operating Officertramotar@crisiscenter.com

Karen P. Beard, SPHR

Vice President, Hu-man Resources

kbeard@crisiscenter.com

Lilly Ho-PehlingVice President, Strategic

Initiativeslhopehling@crisiscenter.com

Sue LevittVice President, Development

slevitt@crisiscenter.com

MISSIONThe Crisis Center of Tampa Bay brings help, hope and healing to people facing serious life challenges or trauma resulting from sexual assault or abuse, domestic violence, financial distress, substance abuse, medical emergency, suicidal thoughts, and emotional or situational problems.

VISIONTo be that extraordinary place where every person who is going through a serious life crisis can find the help, support and encouragement that they need to solve their problems and make tomorrow a better day.

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BOARD OF DIRECTORS

Robert J. Paulson, Ph.D., Chair

Timothy W. Traud, Vice Chair

Katy Thompson, Secretary, Treasurer

John Tomlin, Immediate Past Chair

Wendy G. Bowman

Lisa M. Brown

Bronwyne J. Bruwer

Donamae Clinbell

Cornelia Corbett

Kim de la Parte

David Finkel

Diane M. Gilbert

Robert J. Grammig, Esquire

Donna Harak

Keith Henthorne

Charles A. Hounchell, Esquire

Joe Kager

Linda A. Miller

Terry Mullane

Robert Sickles

Sally Sierra

Gary Weisman, Esquire

Community Volunteer

Jabil Circuit, Inc.

Jefferson Wells

AAA Auto Club South

Blue Cross Blue Shield of Florida

USF College of Behavioral and Community Science

Pathway Consulting, LLC

Stalwart Capital

Community Volunteer

De la Parte Associates

Community Volunteer

MAI, SRA, Bayport Properties, Inc.

Holland and Knight

Harak Associates

Chapin Revenue Cycle Management

Charles A. Hounchell, P.A.

Poe Group, Inc.

LMA Financial Services

Parks Lincoln of Tampa

Hinshaw and Culbertson LLP

Sierra Foundation and Sierra Food Procucts

Older, Lundy & Weisman

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2-1-1 HotlineFree crisis counseling along with useful information and referral to over 4,600 community resources. Suicide prevention and support for at-risk individuals and their families. Open 24 hours a day, 365 days a year.

Community EducationEducational programs and workshops that focus on emotional wellness for organizations, employee groups, volunteers and professionals.

Trauma Recovery ServicesSpecialized trauma counseling and therapy for children, adults and families who have experienced abuse, sexual assault, domestic violence, recent loss of a loved one or any type of emotional trauma.

Sexual Assault ServicesForensic examinations, crisis counseling and advocacy for victims of sexual assault. We also offer free, fast and confidential STD/HIV testing.

Family StabilizationFinancial case management and consultation for families with children regarding rent, mortgage or utilities along with food, shelter and safety needs.

TransCare Medical TransportationTransCare is an emergency mental health and basic life support ambulance service. Available 24 hours a day by dialing 9-1-1.

Travelers AidTravelers Aid provides transportation assistance and crisis intervention services to families and individuals at Tampa International Airport who are in crisis, standed or disconnected from their support systems.

Telephone ReassuranceVolunteer-driven phone calls and daily safety checks for low-income, socially-isolated elderly and disabled adults.

Child and Family SafetySchool-based, violence prevention and intervention program which is created to address the needs of students and their families who have been victims of violence, abuse or neglect.

CLIENT SERVICES/CLIENTS SERVED

Suicide Prevention ServicesDaily, weekly and monthly safety checks and counseling for clients who are experiencing depression or suicidal thoughts or who have attempted suicide.

114,584 calls answered276,976 web hits2,794 volunteer hours

5,128 counseling sessions held545 support group sessions5,079 adults and children served

904 total families served

273 forensic examinations conducted

26,428 travelers at Tampa International Airport assisted

225 presentations3,336 people educated2,066 adults and 1,300 children

86 presentations1,336 presentations to children in school103 adults attented presentations225 mentoring sessions

19,918 city/country 9-1-1 transports4,644 mental health transports812 TransCare/2-1-1 transports

76,098 calls made262 senior and disabled adults called

5,128 counseling sessions held545 support group sessions5,079 adults and children served

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CLIENT PROFILE:Lisa

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GENEROSITY.At the Crisis Center of Tampa Bay we are constantly looking for new, creative ways to maintain the services we offer to our clients. We are fortunate to have members of our community, our staff and our board who support our mission through generous gifts. Many of those, we are proud to say, give in more ways than one.

We currently have 70 sustainers, 12 corporate partners and 22 board members.

The Crisis Center of Tampa Bay is a 501(c)(3) agency and all donations are tax-deductible. Gifts may be made in cash, stocks, bequests, trusts, life insurance, real estate or in-kind items and services.

• Become an annual donor• Join Women in Action• Become a member of our Legacy Society• Involve your business through a Corporate Partnership

For more information on giving, please contact:Sandy McLaughlin, Associate VP of Development • 813-969-4987 • smclaughlin@crisiscenter.com

DONOR PROFILE:Wendy Bowman, Blue Cross Blue Shield

Sustainer, Board Member, Woman in Action, Development Committee Chair, Table Captain- there’s not much that Wendy Bowman isn’t involved with at the Crisis Center of Tampa Bay. Wendy continuously looks for opportunities for partnership and collaboration with the Crisis Center among her personal and professional endeavours. Her perserverance has resulted in sponsor-ships, advertising, additional donors and overall greater awareness for the Crisis Cen-ter in the community. She’s an advocate for the Crisis Center wherever she goes- and we don’t even pay her to do it.

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The Circle of Life Sustainer Society is a distinguished group of individuals whose outstanding generosity demonstrates a commitment to the tradition of yesterday and the vision of tomorrow.

CIRCLE OF LIFE SUSTAINER SOCIETY

CIRCLE OF HOPE

$5,000 to $9,999Louis Betz

Wendy Bowman

Blue Cross Blue Shield of Florida

Elizabeth and David Braughton

Bronwyne Bruwer and Susan Rampelberg

Richard Gonzmart

Linda Miller and Mitch Lee

Cornelia and Richard CorbettDavid Finkel

Laurel and Robert GrammigChandra and Keith Henthorne

Carol and Terry MullaneSenior Home CareSierra Foundation

Cathy and Bob SmithSusan and John Sykes

Robert Walter

CIRCLE OF HEALING

$10,000 and ABOVE

CIRCLE OF HELP

$1,000 to $4,999

Ron Parks Robert Paulson and Carol HerndonLilly and John Pehling John Phillips Maria and Antonio Porto-DuarteJacqueline Preis JoAnne and Terence Ramotar Chrys and Dean Remmers Marielis Rivera Shannon Roche-Harvey Lisa and Phil Shasteen Amy Shimberg Keith Shotzberger Denice and Rob Sickles Robert Stahl Stolberg & Townsend, P.A.Chuck Sykes Holly and John Tomlin Elizabeth and Timothy Traud Tammy Vitte Monty Weigel, NorthStar Bank Gary Weisman Westchase Charitable Foundation Scott Wetmore Robert Wilson

Art Andrews Karen and William Arnold Maureen Ayral Darin Bahl and Gopal Grandhige Allison BellesSuzanne and Evan Brownstein Michelle and Jeffrey Butt Claudine and Joseph Caballero Chapin Revenue Cycle Management Antoinette Cillo Datis Payroll Processing, Inc. Kim De la Parte Christina Delgado Gulfshore Bank Debra HarrisCharlie HounchellValarie and Joseph Kager Guy King, M.E. Wilson Sue and Louis Levitt Lori and Philip Malcolm Patrick McKeonSandy and Brendan McLaughlinTom Nolting Nanci Cole Odom Sonya and Jeffrey Parks

The Crisis Center of Tampa Bay offers growing relationships with local corporations and businesses in order to bring help, hope and healing to the Tampa Bay community.

Partners receive: • Visibility, public relations and marketing opportunities to increase goodwill and community support.

• Employee Enrichment Programs to contribute to the mental health and wellness of employees

• Collaboration opportunities for the benefit of the community

CORPORATE PARTNERSHIP PROGRAM

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CORPORATE PARTNER PROFILE: AAA Auto Club South

When it comes to partnership, AAA Auto Club South certainly delivers. Presents, that is. For the 2011 holi-days AAA adopted a Crisis Center family who had been struggling financially and also had a child in counseling. The family caught the hearts and attention of the AAA staffwho stepped up to fulfill all of the wishes on the family’s Christmas list. Several staff members, including CEO, John Tomlin, arrived at the families home with an entire truck load of goodies, including two bicycles, clothing, toys and a complete a washer and dryer set. Many of the items were provided by AAA staff who donated their holiday gift cards to purchase items for the family. AAA Auto Club South is an extraordinary example of how our Corporate Partners go above and beyond.

The Crisis Center of Tampa Bay could not serve over 185,000 people a year without the support of volunteers who make the mission of bringing help, hope and healing to our community possible.

Volunteers have served over 17,602 hours at a value of $211,352.

If you are interested in offering help, hope and healing to individuals and families in need in our community, please consider the many opportunities in which you can volunteer.

• Answer 2-1-1 Crisis Calls• Make telephone reassurance calls to the homebound elderly and disabled• Be a sexual assault counselor

VOLUNTEERISM.

For more information on volunteering, please contact: Lorna Gnibus, Volunteer Services Manager • 813-969-4997 • lgnibus@crisiscenter.com

• Travelers Aid at Tampa International Airport• Help plan our annual Take Back the Night• Do a drive for hygiene items, new clothing, food, cell phones or gifts

VOLUNTEER PROFILE:Tampa Bay Rays

Employee Community Outreach Team

It’s not everyday you see an entire crew in yellow and blue pull up at 7:30 AM ready to do some digging! But that’s exactly what the Tampa Bay Employee Community Outreach Team did on their day of service at the Crisis Center. With a truck load of mulch and shovels, the ECOT team remade the Crisis Center parking lot with new shrubs and plants. They also built two large benches to place on either side of the front-entrance for client comfort.

While half of the team was busy outside, the rest were busy inside, reorganizing closets for better storage space and painting a mural of Raymond for the children in the playroom. The crew worked all day with smiles on their faces. The one day that the team spent with us created a lasting impression with with very grateful staff and clients.

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WOMEN IN ACTION

Began in 2011, Women in Action is a philanthropic group of extraordinary, passionate women who have come together in support of the mission of the Crisis Center.

Women in Action members learn about tough issues facing our community and what they can do about it. The four educational luncheons this year featured topics on “crisis” including: child abuse, human trafficking, and suicide prevention.

Gifts of Women in Action support various Crisis Center services and special projects. At the last meeting of the year, Women in Action members decide where their money goes based on presentations given on the many services offered.

“As we grow, our investment grows and we’re able to give more to the services within the Crisis Center for

which we feel passionate.” – Susan Sykes, founding member

Founding Member: $1,000 commitment annually. Founding members consisted of all those who made financial commitments in 2011.

Junior Member:$500 commitment annually. Available for women up to 30 years of age.

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This year, $30,000 was donated to fund projects in two Crisis Center areas:

Sexual Assault Services:$15,000 to purchase a new colposcope, necessary to sexual assault examinations.$5,000 for marketing efforts to spread aware-ness and education about human traffick-ing.

Trauma Recovery Services:$10,000 to fund treatment for families and therapy supplies.

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CUP OF COMPASSION

EVERY CENT COUNTS

Nearly 500 community-minded individuals filled the A La Carte Pavilion ballroom with a single purpose -- to share their compassion and concern over a cup of coffee. For those who attended, the Crisis Center of Tampa Bay’s 9th Annual Cup of Compassion Breakfast was an unforgettable experience. The speakers, powerful video presentation and a personal testimonial from a Family Stabilization client, Erica Robinson, all contributed to a moving and memorable morning. More than 45 dedicated community leaders shared their support by serving as Table Captains, hosting their friends, colleagues and others at their tables. Dex Imaging and the Doyle family offered a challenge gift of $25,000 and 35 individuals made the financial com-mitment to join the Sustainer Society. Sustainer Society members make a five-year commit-ment starting at $1,000 per year. At the end of the hour, nearly $400,000 was raised for the Crisis Center’s ongoing programs and services to help those in need. This unbelievable compassionate outpouring of support will help sustain our mission to provide help, hope and healing for people facing serious life challenges or trauma. We are grateful for the gifts, both big and small. We thank you for your continued support and invite you to join us next year on February 7 for our 10th Annual Cup of Compassion Breakfast which promises to be our biggest and best fundraising event ever.

You want to help. But you want to see that your help makes a dif-ference. There are so many organizations where you can donate and never see the results. Now there is one where you can see and measure the difference you make right here in Tampa Bay. Every Cent Counts offers a way for you to make an impact directly. You have the power to decide who to help and how much to give. Their stories and their needs are genuine, and your contribution will make a world of difference in their lives.

Every single need has been vetted and verified by the Crisis Center of Tampa Bay. So give a little or give a lot and you can be sure that here, every cent truly does count.

Every Cent Counts is a web-based program that allows you to do-nate directly to those in need.

STATEMENT OF ACTIVITY AND CHANGES IN NET ASSETS

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REVENUESPublic SupportProgram Service FeesOther Income

Total Revenues

FISCAL YEAR2011

$ 4,509,227 5,538,342 55,068 10,102,637

$ 4,058,106 5,085,981 66,428

9,210,515

$ 4,277,261 4,512,191 34,266

8,823,718

EXPENSESPublic ServicesManagement and GeneralFundraising

Total Expenses

8,165,105 926,374 409,437

9,500,916

7,625,085 1,037,848 358,073

9,021,006

7,011,416 943,077 307,445

8,261,938

Changes in Net AssetsNet Assets at the Beginning of Year

Net Assets at End of Year

601,721 4,434,195

$ 5,035,916

189,509 4,244,686

$ 4,434,195

561,780 3,682,906

$ 4,244,686

SELECTED FINANCIAL DATA

Current AssetsProperty and Equipment

Current LiabilitiesNotes Payables

AS OF 9/30/2010

AS OF9/30/2009

AS OF 9/30/2011

$ 3,067,413$ 2,602,913

$ 1,138,644$ 461,926

$ 2,888,262$ 2,704,811

$ 958,021$ 577,855

$ 3,465,827$ 2,557,484

$ 1,088,071$ 345,523

FISCAL YEAR2010

FISCAL YEAR2009

ACCOUNTABILITY.The Crisis Center of Tampa Bay has a long history of adhering to high standards of accountability and transparency. Our financial statements are audited annually and are available upon request. We also file IRS Form 990 annually which is posted on our website.

The Crisis Center’s management is committed to maintaining accurate and reliable financial records, in accordance with accounting principles generally accepted in the United States of America. We follow the American Institute of Certified Public Accountant’s Audit and Accounting Guide for Not-For-Profit Organizations to ensure that our financial statements conform with Generally Accepted Accounting Principles. The Center is also in compliance with the requirements described in the U.S. Office of Management and Budget Circular A-133 on our federally funded programs.

The independent CPA firm of Rivero, Gordimer and Company, P.A. conducts an annual audit of the Crisis Center. In fiscal year 2009-2010, our auditors reported that the agency’s financial statements were fairly and accurately presented. The annual audit is reviewed by the Crisis Center of Tampa Bay’s audit committee and approved by the board of directors.

The Crisis Center of Tampa Bay’s system of checks and balances ensures that it operates in a sound fiscal manner. The organization’s operating budget is reviewed an approved by the finance and executive committee, as well as the board of directors.

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www.crisiscenter.comCall 2-1-1One Crisis Center PlazaTampa, Florida 33613

813-964-1964

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