Annual diversity 4 2010
16
DIVERSITY DIVERSITY CULTURAL COMPETENCE IN CULTURAL COMPETENCE IN HEALTH CARE HEALTH CARE
-
Upload
capstonerx -
Category
Documents
-
view
421 -
download
0
description
April
Transcript of Annual diversity 4 2010
- 1. DIVERSITY CULTURAL COMPETENCE IN HEALTH CARE
- 2. How many cultures??
- It is estimated that at least 2,500 cultures and subcultures coexist on our planet and each is striving to protect and preserve their way of life.
- Many people live in a different country from where the culture originated
- We cant assume we understand someones culture based on their race, or origin
- 3. What is Cultural Competence?
- Cultural competence means the ability to provide care and service to culturally diverse people.
- The principles that provide the basis for cultural competence include:
- CARING
- RESPECT
- COMPASSION
- SINCERITY
- 4. Who Does Our Community Include? Examples from the year 2000 Dallas Census to illustrate our diversity.
- 5. In our community:
- The Dallas County Census in 2000 reported that men and women are almost exactly each 50% of the population.
- In Dallas, 8.1% of the population is age 65 or older.
- Approximately 20% are Black or African American; 30% Hispanic or Latino; 44% Anglo, and 4% Asian.
- 6. More from the Census!
- The average household size in Dallas is 2.5 people.
- About 9% are single mothers, raising children alone.
- About 18% of people all ages have some form of disability.
- 7. What Do the Numbers Mean?
- Expect to see many different cultures at work, among your co-workers and customers
- Do not assume you understand someones culture
- Ask questions to gain insight into how someones culture affects their needs
- Do not impose your cultural values on others
- 8. Key Health Care Topics with Cultural Significance
- Medication
- Communication
- Death
- Dying, and care of the deceased
- Use of herbs
- Spirituality
- Mental health
- Meaning of disease
- Folk and faith healers
- The familys role in caring for the ill
- Choice of a family member to communicate
- Diet/nutrition
- 9. Cultural Competence in Action
- Listen and understand your patients and familys cultural and religious point of view.
- There are no fixed do this or dont do that simply because of a persons ethnicity, culture or religion.
- See the next slide for examples.
- 10. Cultural Competence in Action
- Traditional Hindu care of the dying:
- The family may wish to sing, pray and read to the dying
- The family may wish to have the deceased untouched for a time.
- Traditional Islam care of the dying:
- Upon death, the family may wish to designate someone to do a ritual wash.
- Generally, the deceased is not left alone before burial.
- 11. THE BASICS
- ACKNOWLEDGE others culture and differences
- ASK whether the patient has a preferred way to communicate
- BE SURE your patient has translation services.
- DONT make assumptions about the patients culture/race/identity
- DONT discriminate in your care or concern, based on race, age, gender, ethnicity, religion, or sexual orientation.
- 12. Where and when does cultural competence matter?
- With coworkers
- With patients
- With patients families and visitors
- With other visitors to the hospital
- Especially at key moments, such as birth and death
- 13. Whats Not OK:
- Slurs about a patient, coworker or anyone, related to their ethnicity, race, age, religion, gender or sexual orientation.
- Off-color jokes
- Showing preference among employees based on ethnicity, race, age, religion, gender, or sexual orientation.
- 14. Its all about Respect:
- Show the respect you want in the way you treat others
- Create a caring, supportive community in every aspect of your work
- Dont let words get in the way of communicating!
- Treat each person you come in contact with as a special, unique person that you are going to help
- You dont have to share others values, except when it comes to showing everyone respect
- 15. Our Goals:
- Mutual respect
- Recognition and appreciation of diversity among us and our patients
- Patient care that acknowledges the importance of the individuals culture
- 16. RESOURCES
- Education Department at the University Hospitals: 214.645.1140
- Office of Equal Opportunity & Minority Affairs at UT Southwestern Medical Center: 214.648.4344