Annex 14 Dialogue Guidance Handbook WEB

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1. Introduction ........................................................................................................................... 5

2. Can dialogue be defined? ...................................................................................................... 7

2.1. Mediation and Dialogue as specific processes ............................................................... 7

2.2. International perspectives on dialogue ........................................................................ 10

2.3. What are the benefits of dialogue? .............................................................................. 11

3. Conditions for dialogue ........................................................................................................ 12

4. Principles of Dialogue .......................................................................................................... 13

4.1. Generating Trust ........................................................................................................... 16

4.2. Impartiality and dialogue content ................................................................................ 17

4.3. External communication ............................................................................................... 17

5. Designing a dialogue process ............................................................................................... 19

5.1. Creating a mandate for supporting Dialogue ............................................................... 19

5.2. Types of dialogue .......................................................................................................... 21

5.3. DIALOGUE METHODS .................................................................................................... 23

5.4. Dialogue Phases ............................................................................................................ 27

6. The Role of the Facilitator .................................................................................................... 29

6.1. What are the qualities of the dialogue facilitator? ....................................................... 31

7. Maximising the Positive, Minimising the Negative .............................................................. 32

8. Your notes ............................................................................................................................ 38

9. References and Further Reading ......................................................................................... 41

Annex 1. Dialogue and the European Institute of Peace ........................................................ 44

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Note: Dialogue occurs at many levels and with many different purposes. A keyindicator in determining what kind of interaction is taking place is the level of interestin the other. When dialoguing, parties may be more interested in themselves than inthe others, and try to impose their view and their opinions; this typically results indebates. Alternatively, parties may not carry a particular interest for themselves intothe exchange, and instead may wish to help a third party better discern their ownviews; this may take the shape of appreciative inquiry. When both parties bring thesame degree of interest for themselves as for the other (that is, when they want tosatisfy their needs while helping satisfy those of other people), dialogue takes on aproblem-solving dynamic.

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Self-elaborated based on International IDEA, 2007, p.111

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The following is a collection of articles and publications cited throughout the report.They contain information and guidelines on dialogue, the different types of dialogue,and the role played by international organisations. Together with our report, it shouldprovide you with a broad understanding of dialogue and its contribution to peace.

Council of the European Union (2010), Concept on Strengthening EU Mediation andDialogue Capacities . Council of the European Union: Brussels. Availableonline athttp://eeas.europa.eu/cfsp/conflict_prevention/docs/concept_strengthening_eu_med_en.pdf (last accessed on 5 December 2014 at 16:21)

EU Civil Society Conta ct Group (n/a) “Civil Dialogue”. Available online athttp://www.act4europe.org/code/EN/policy.asp?Page=238&menuPage=214

European Institute for Comparative Cultural Research (2008) Sharing Diversity:National Approaches to Dialogue in Europe. Available online athttp://www.interculturaldialogue.eu/web/files/41/en/Sharing_Diversity

_Final_Report.pdf

Fisher, Ronald J. (1997) "Interactive Conflict Resolution," pp. 239-272 in Peacemakingin International Conflict: Methods and Techniques , eds. I. WilliamZartman and J. Lewis Rasmussen. Washington, D.C.: United StatesInstitute of Peace Press.

Glasl, F (2002) See Confronting Conflict: a First-aid Kit for Handling Conflict ,Gloucestershire: Hawthorn Press.

Kaufmann, Edy (2005). “ Dialogue-based Processe s: A Vehicle for Peacebuilding” inPeople Building Peace II. Eds. Paul van Tongeren, Malin Brenk, MarteHellema, and Juliette Verhoeven. Lynne Rienner Publishers

Kelman, Herbert C. (1997) "Interactive Problem-solving: A Social-psychologicalApproach to Conflict Resolution," pp. 199-215 in Conflict: Readings inManagement and Resolution, eds. John Burton and Frank Dukes. NewYork: St. Martin's Press.

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http://eeas.europa.eu/cfsp/conflict_prevention/docs/concept_strengthening_eu_med_en.pdf



http://www.act4europe.org/code/EN/policy.asp?Page=238&menuPage=214



http://www.interculturaldialogue.eu/web/files/41/en/Sharing_Diversity_Final_Report.pdf











International IDEA (2007) “Democratic Dialogue – A Handbook for Practitioners”.Stockholm: International IDEA. Available online athttp://www.idea.int/publications/democratic_dialogue/loader.cfm?csmodule=security/getfile&pageid=19459

Maiese, Michelle (2003). “ Dialogue ” in Beyond Intractability . Eds. Guy Burgess andHeidi Burgess. Conflict Information Consortium, University of Colorado,Boulder

Mitchell, Christopher and Banks, Michael (1996) Handbook of Conflict Resolution: The Analytical Problem-solving Approach. New York: Pinter.

OAS and UNDP (2013) Practical Guide on Democratic Dialogue . Available online athttp://www.oas.org/es/sap/dsdme/pubs/guia_e.pdf (last accessed on 5December 2014 at 17:39)

Odendaal, Andries (2011) The Role of Political Dialogue in Peacebuilding andStatebuilding: A Comparative Study of the Use of Local Peace Forums.Working Paper Commissioned by UN PBCR. Available online athttp://www.hiwar-watani.org/uploads/1/5/2/3/15238886/a_odendaal_political_dialogue.pdf

OSCE (n/d) Mediation and Dialogue Facilitation in the OSCE: Reference Guide. OSCEConflict Prevention Centre. P.57. Available online athttp://www.osce.org/secretariat/126646?download=true (last accessedon 9 December 2014 at 15:59)

--- (2013) OSCE Guide on Non-Military Confidence-Building Measures.Available online at http://www.osce.org/cpc/91082 (last accessed on 26March 2015)

Papagianni, Katia (n/d) National Dialogue Processes in Political Transitions. Civil Society

Dialgoue Network, EPLO: Brussels. Available online athttp://www.hdcentre.org/uploads/tx_news/National-Dialogue-Processes-in-Political-Transitions.pdf

Pruitt, Betye, and Thomas, Philip (2007) Democratic Dialogue: a Handbook forPractitioners . Organisation of American States, International Institutefor Democracy and Electoral Assistance at International IDEA, andUNDP. Available online athttp://www.idea.int/publications/democratic_dialogue/loader.cfm?csmodule=security/getfile&pageid=19459 (last accessed on 5 December

2014 at 16:59).

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http://www.idea.int/publications/democratic_dialogue/loader.cfm?csmodule=security/getfile&pageid=19459



http://www.oas.org/es/sap/dsdme/pubs/guia_e.pdf


http://www.hiwar-watani.org/uploads/1/5/2/3/15238886/a_odendaal_political_dialogue.pdf




http://www.osce.org/secretariat/126646?download=true


http://www.osce.org/cpc/91082



http://www.hdcentre.org/uploads/tx_news/National-Dialogue-Processes-in-Political-Transitions.pdf




















Smock, David R. (2002) “Glossary” in Interfaith Dialogue and Peacebuilding , ed. DavidR. Smock. Washington, DC: United States Institute of Peace Press.

UN Department of Economic and Social Affairs, Division for Social Policy andDevelopment (n/d) Building peaceful social relationship by, for and with

people. Available online athttp://www.un.org/esa/socdev/sib/peacedialogue/dialogue.htm (lastaccessed on 5 December 2014 at 17:21)

UNDP (2009) Why dialogue matters for conflict prevention and peacebuilding .Available online athttp://www.undp.org/content/dam/undp/library/crisis%20prevention/dialogue_conflict.pdf (last accessed 5 December 2014 at 19:19).

United Nations (2012) Guidance for Effective Mediation. Available online athttp://www.un.org/wcm/webdav/site/undpa/shared/undpa/pdf/UN%20Guidance%20for%20Effective%20Mediation.pdf

The United States Department of Justice (2003), Community Dialogue Guide . USDepartment of Justice: Washington DC. Available online athttp://www.justice.gov/archive/crs/pubs/dialogueguide.pdf (lastaccessed on 5 December at 16:18)

USIP (n/d) “Problem -Solving Wo rkshop” in Peace Terms: Glossary of Terms for ConflictResolution and Peacebuilding . Available online athttp://glossary.usip.org/resource/problem-solving-workshop

World Bank (n/d) Multiskateholder Dialogue . Communication for Governance andAccountability Program. Available online athttp://siteresources.worldbank.org/EXTGOVACC/Resources/MultiStakeholderweb.pdf

Zartman, William (2001) “The timing of Peace Initiatives: Hurting Stalemates and RipeMoments”, in The Global Review of Ethnopolitics , vol.1. no. 1. pp. 8-18

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http://www.un.org/esa/socdev/sib/peacedialogue/dialogue.htm


http://www.undp.org/content/dam/undp/library/crisis%20prevention/dialogue_conflict.pdf



http://www.un.org/wcm/webdav/site/undpa/shared/undpa/pdf/UN%20Guidance%20for%20Effective%20Mediation.pdf


http://www.justice.gov/archive/crs/pubs/dialogueguide.pdf


http://glossary.usip.org/resource/problem-solving-workshop


http://siteresources.worldbank.org/EXTGOVACC/Resources/MultiStakeholderweb.pdf














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http://depts.washington.edu/ssweb/idea/main:html

http://www.futuresearch.net/

http://copenhagenconsensus.com/

http://openspaceworld.org/

http://www.berghof-peacesupport.org/



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