Ms. Angelica R. Williams527 Nightshade DrArlington, TX 76018

Cellular: 972/639-8701Angelwilliams2012@gmail.com

Summary of Exceptional Qualifications

Skillful and self-motivated professional with the ability to develop and maintain professional relationships with management, peers, vendors, subcontractors and customers. Able to contribute to a professional work environment by demonstrating leadership, integrity, promoting teamwork, and fostering positive communication.

Extensive knowledge and experience of the Federal Acquisition Regulations (FAR), and Department of Defense FAR (DFAR) supplement along with the supplement standard concepts, practices, and procedures relating to Federal Government contracting.

Adept at developing and maintaining detailed projects that reduce redundancy, improve accuracy, efficiency, and cycle time that assist at achieving organizational objectives.

Highly focused, results-oriented, and deadline-driven operations; able to identify goals and priorities and resolve issues.

Exceptional in sales by continuously meeting and exceeding goals provided. Proficiency in database administration, SharePoint, MS Office applications including Excel, Word, Power

Point, and Outlook; PeopleSoft, and SAP. Excellent oral and written communication skills with the ability to retrieve and communicate detailed or

technical information clearly, accurately and concisely.

Work History

BBVA CompassSenior Sales Service Advisor 2014-Present

Responsible for upholding a hybrid Branch Associate/Financial Sales Advisor position that’s primary responsibility includes selling bank products and services both inside and outside the branch, conducting teller transactions and managing the lobby. During high traffic hours ensure an exceptional customer experience and focus on sales during non-peak hours to maximize sales production.

Deliver excellent customer service and cash handling experience. Provide superb oral and written communication skills. Exhibit a very professional and helpful attitude along with the ability to interact positively with customers and co-

workers. Identify customer needs and implement an effective solution in a rapidly changing environment. Meet deadlines and pressure to attain banking center sales while delivering an excellent customer experience. Demonstrate proficient computer skills. Exercise Management skills through communicating, advocating, coaching, training colleagues in best practice,

organizing and implementing employee schedules, and resolving escalated customer issues.

Bell Helicopter, Ft. Worth, TX 2010- 2013Supplier Diversity/Supply Chain Management Administrator

Accountable for supporting the day-to-day goals and initiatives of the Company’s Supplier Diversity Program Office; while acting as an advocate to Small Business Concerns under the directions of Bell’s Master Subcontracting Plan in the industry-leading producer of commercial and military manned and unmanned vertical lift aircraft. Cross-trained in the establishment of optimal long-term and high-dollar procurement contracts for Bell’s various aircraft. These contracts enable the commodity team to achieve its strategic objectives in the industry-leading producer of commercial and military manned and unmanned vertical lift aircraft.

Contributed to the development of a world-wide program designed to promote the inclusion of Small Businesses, which ensured maximum equitable opportunity for small business subcontracting.

Created, reviewed and maintained company policies and procedures by coordinating and documenting improved processes, policies, procedures, methods, instructions and forms to achieve greater operational efficiency and cost-effectiveness.

Stayed abreast to the requirements identified in Federal Acquisition Regulation 52.219.9 and ensured that all changes and updates were satisfied.

Ensured that policies/ procedures were followed to provide maximum opportunities for Small Business firms to compete in accordance to FAR 52.219.9.

Conducted Conferences to teach businesses how to sell to Bell Helicopter providing awareness for proper, accurate and efficient request processing.

Recruited, interviewed, and retained potential new Bell staff members as well as potential Small Businesses supplying goods and services to Bell.

Designed and supported the enhancement, updating and management of intranet sites/pages: Desk Guide/ Small Business SharePoint Site, creating user friendly applications that became standard practice.

Used SharePoint to delegate and manage Small Business projects/queues which resulted in excellent priority skills/ task management.

Wrote formal and informal articles of communication and documentation pieces for the companies Supply Chain Newsletter which expanded awareness and education.

Managed and executed strategies for the Company’s supplier diversity program to yield long term sustainable results by leading a Six Sigma Green Belt Project.

Designed a system to transition a manual reporting process into an automated process ensuring a more lean and accurate reporting system.

Acted as an individual contributor to a Six Sigma Black Belt Project designed to improve and establish a standard practice for the submission of complete Bill of Material data used to support and generate the goals listed in Individual Subcontracting Plans.

Generated, administered, and audited standard Individual Subcontracting Plans (ISP), Individual Subcontracting Reports (ISR) and metrics (ROI, Semi Annual Government Reports) to ensure compliance for verification of the Federal Acquisition Regulations (FAR 52.219.9).

Responsible for preparing and publishing semi-annual reports in accordance to FAR 52.219.9. Acted as a point of contact to provide results on ISP’s and ISR’s to the suppliers in real-time with training and

feedback for continuous improvement. Served as a team-based liaison for Supply Chain Management organization by interacting with internal

departments and suppliers with respect to process improvement, problem resolution, business needs, and training.

Created and delivered training to several departments on Small Business which built a foundation of understanding for the Policies and Procedures of Small Business in Supply Chain.

Functioned effectively in fast-paced, multiple priority environment while maintaining a high level of self motivation and a sense of urgency.

Served as a vital asset to the companies Defense Contract Management Agency 640 Audit which improved from a rating of “Marginal” to “Acceptable”.

Assisted with the Procurement/Contract Establishment: Preparing negotiation strategies and contracting strategy techniques to advance the commodity’s key supply chain objectives; while ensuring compliance with all government contracting regulations and internal administrative requirements

Evaluated supply base and potential industry suppliers to determine if their capabilities are a fit with strategic purchasing requirements.

Analyzed on time delivery and quality scores for discussion with supplier. Conduct site visits to address any challenges or opportunities with Bell contract and/or parts. Communicated with suppliers regarding impending quotes, contract negotiations, and future requirements. Prepared and issued requests for proposal (RFPs). Facilitated the bid assessment and down-selection process using cost scenario models. Presented a pre-negotiation strategy to the Procurement Operations Board. Performed price, terms and contract negotiations. Finalized contract awards.

Enterprise Rent-a-Car, Irving, TX 2009- 2010

Completed the Management Trainee program which built credentials for managerial skill sets. Helped maintain and increase fleet growth, retained and managed employees, increased operating profit,

maintained account receivables, and provided exceptional customer service which optimized success.

Goal oriented, service driven elite seller leading by example and encouraged team building.

Wachovia Dealer Services, Irving, TX 2008-2009

Worked with customer accounts resolving their concerns over the phone. Provided exceptional customer service and helped customers be successful with their car loans. Assisted the deferment department in granting and setting up extensions for those in need.

Bell Helicopter-Intern/ Contractor Summer 2005-2007

EDUCATION

BA-Broadcast Journalism/Communications Southern Arkansas University, Magnolia, AR