Android BYOD User Registration Guide Updated · PDF fileApril 2017 Eli Lilly and Company 1...

Getting Started…

With Your BYOD Android

April 2017 Eli Lilly and Company 1

Table of Contents

Android Quick Setup Instructions

* Brand specific versions of the Android Operating System vary, so, screenshot appearance may also vary.

* Only Android devices with OS Version 4.0+ can be used within the Android BYOD program.

* You can find your device version by going to SettingsAbout Phone-Android version *You will need a Google Play account in order to download the required Mobile@Work application. *Users in China and some Asia countries will need to download the MobileIron client from the following link. If you do not have a Google Play Store in your country, please visit: https://support.mobileiron.com/MIClient-latest.apk Please note that each model and operating system version varies. The guide below will only provide high level guidance for how to set up the devices.

Contents

1. Set Up ‘App Install from Unknown Sources’ 2. Determine your OS version and secure your device 3. Install MobileIron@Work Client 4. Register Your Device On MobileIron 5. Configure Secured Apps 6. Verify the installation has completed 7. Reset Secure Apps passcode 8. WIFI Connection to EliLillyMO 9. Tips, Tricks & General Information

https://support.mobileiron.com/MIClient-latest.apk


1. Set Up ‘App Install from Unknown Sources’

1. Tap the Applications button. 2. Tap ‘Settings’ 3. Tap ‘Security’ (or General’ -> ‘Security’).

4. Select and tap ‘Unknown Sources’.

5. Tap “OK” upon a message pop up


2. Determine your OS version and secure your device

Determine your OS version. Find

your device version by going to

Settings > About Phone> Android

version.

Navigate to ‘Settings > Security > Screen lock’.

Set a screen lock mechanism using the

following:

select Pattern, PIN, or Password

select PIN or Password.

select Password & Fingerprint etc.

Set suggested combinations > Confirm and set

backup PIN to unlock screen.


3. Install MobileIron@Work Client

Go to the Google Play Store and install the Mobile@Work client. ** Users in China & some other Asian countries will need to download the MobileIron client from the

following link. If your country does not support the Google Play Store please visit below URL to download MobileIron client - https://support.mobileiron.com/MIClient-

latest.apk

From the Main Menu, tap the Play Store

icon and follow the instructions.

In the ‘Search Google Play’ window,

type ‘MobileIron’ and press ‘Search’.

Tap the ‘Mobile@Work’ icon and

Tap ‘Install’.

When the installation is complete and

the App Permissions window pops up,

tap Accept.




4. Register Your Device On MobileIron In order to complete this section you must have received an email from [email protected] containing your Registration PIN and Server Address. It is important to note that the PIN is only valid for 240 hours from arrival of the email. If you have not received the registration email you will need to contact your local Service Desk for assistance before proceeding.

1. Have handy your MobileIron Registration Email which has your PIN and Server details. And follow instruction to “Get App”.

2. Tap to open ‘MobileIron App’

Get ready to work with Mobile Iron window opens.

3. Enter Server Address as shown on your

MobileIron Registration email ‘mi11.lilly.com’ and tap ‘Next’. Click on “Or Register with URL” if server URL option not displayed.

4. Enter your Pin as per MobileIron Registration email and tap ‘sign in’. Continue on Privacy screen.

5. Device Configuration Status tap ‘Continue’ to proceed with Setup.

6. Activate Phone Administrator Window appears, tap ‘Activate’

7. When registering Samsung devices you will be prompted

with this privacy policy. When the Privacy olicy window

appears, check the acknowledgement box, and tap

‘Confirm’

mailto:[email protected]


5. Configure Secured Apps

1. In the Mobile@Work app, when you see the

Device configuration status window ‘Secure

Apps Manager’. Tap ‘Continue’

2. For the first time it may ask to login with lilly Credential. Provide lilly

credential and “Continue”

3. Create new passcode for Secure Apps. Enter pass code and confirm

passcode. Passcode requirement is 6 characters, alphanumeric.

Remember: Passcode will be needed to access secure apps on this

device. Passcode is required after 5 minutes of inactivity.

4. After confirming passcode device

configuration status display ‘OK!’ Now Tap on

menu

5. In Device configuration status window

‘Secure Apps Manager’. Tap ‘Secure App’

6. You will see Secure Apps ready to be installed, tap “Begin”

7. Your device will begin installing Secure Apps

Manager, then Email+, File Manger, and

ThinkFree office Viewer.


6. Verify the installation has completed

1. After all of the applications are listed as installed, you will see the following screen on your phone.

2. Select ‘Contacts, Calendar, Tasks, or Contacts’ to finish the configuration.

This concludes the configuration of your BYOD Android device for Lilly Mails, Contact, Calendar, Tasks, and.Lilly Wifi

ELillyMo (where available)

Android BYOD User Guide

27-Apr-17 Eli Lilly and Company 8

Tips, Tricks, and General Information Support via Loop Group: The BYOD Android LOOP Group https://loop.lilly.com/groups/byodandroidwp8

• If the update doesn't work the first time, reboot your device and retry these steps again. If you continue to have problems please contact your IT department for support.

• If your device does not automatically connect to ELillyMO, simply try turning wifi off and on again and connecting again.

Accessing Email via Email+ Instructions

1. In order to access your Lilly information in Email+, take the following steps.

a. From the Main Menu, tap the ‘Secure Apps’ icon.

b. Enter your ‘Secure Apps Passcode’ and tap ‘OK’

c. Tap the ‘Calendar, Contacts, Mail, or Tasks icon.

Email signature in Email+

All users should change their signature before they start sending messages using Email+. It can be changed by

going to ‘MenuSettingsSignature’ in Email+ Mail.

See the Email+ FAQ on the Loop for more information about Email+.

What does MobileIron do on my device? MobileIron is Lilly’s Mobile Device Management solution. Lilly will enforce passcode protection and encryption on Lilly information though managed device policies via MobileIron. We ‘quarantine’ out of compliant devices, removing access to corporate resources. This currently includes:

https://loop.lilly.com/groups/byodandroidwp8

https://loop.lilly.com/groups/byodandroidwp8

https://loop.lilly.com/thread/22277



Device does not ‘check in’ for 21 days

If Lilly security policies are removed

If the device is ‘rooted’ (hacked)

Additional Security Mechanisms for Android:

Native mail app is not allowed for corporate Lilly information

MobileIron App cannot be removed by the user until the device/account is retired

Secure Container with passcode to protect access to Lilly

Email/Calendar/Contacts via secured Email+ 3rd party Application

Minimum OS approved is 4.0

Can I view and edit Lilly attachments on my Android Device?

ThinkFree Document Viewer integrates with Email+.

Files/Attachments can be opened within the container but cannot be edited/stored.

Supported doc/image types are:

.doc (MS Word 97/2000/XP/2003)

.docx (MS Word 2007/2010)

.rtf (Rich Text Format)

.jpg (Joint Photographic Experts Group)

.bmp (Bitmap Image File)

.dot/.dotx (MS Word template)

.xls (MS Excel 97/2000/XP/2003)

.xlsx (MS Excel 2007/2010)

.csv (Comma Separated Value)

.xlt/xltx (MS Excel template)

.ppt (MS Powerpoint 97/2000/XP/2003)

.pptx (MS Powerpoint 2007/2010)

.pot/.potx (MS Powerpoint template)

.pps/.ppsx (MS Powerpoint slide show)

.pdf (Portable Document Format, supports version 1.6 or above)

How does the BYOD Android program work?

BYOD Android is for Smartphones and Tablets with OS 4.0+

Employee owned devices, the reimbursements for usage may vary.

Employee will be able to access Lilly Email, Contacts, Calendaring

Secured Container App for accessing Lilly data, 6 alphanumeric characters with a 5 minute inactivity time-out



Copy/Paste, Open In, Screenshots, Printing capabilities etc… will be disabled within the Secure Container App

Device wipe to the device will only be initiated when requested by the user in the case of lost or stolen.

No Corporate Apps

Privacy Respected (no inventory of apps etc…)

I am not able to connect to Lilly Wifi, what should I do?

Accessing ELillyMO requires a certificate sent from the MobileIron server to your device. Due to the number of Android

devices and customizations, configuration problems can occur. Please see the following Loop posts for more information

on how to fix ELillyMO. Please note that *SAMSUNG* users have a different set of instructions to follow.

Fixing Wifi on Samsung devices

Fixing Wifi on Non-Samung devices

https://loop.lilly.com/docs/DOC-7262

https://loop.lilly.com/docs/DOC-7266



1. Reset Secure Apps passcode Once the Secure Apps passcode has been set, you can always reset it by following the next steps 1. Select Secure App Manager. Secure

Apps Manager page opens

2. Select three vertical dots.

3. Tap on Change Passcode.

4. Enter your current Secure App Password.

5. Enter new passcode and confirm

passcode and select continue. Your Password Reset is successful.



2. Trouble with Wifi WiFi can be fickle. Here are some solutions for solving wifi issues on Samsung and non-Samsung devices.

SAMSUNG WIFI TROUBLE

Some users have reported problems with their Samsung devices forgetting the configuration for ELillyMO or simply not able to connect properly. This has particularly affected Samsung Galaxy S4 owners.

1. Determine your OS Version. Find your device version by going to "Settings-->About Phone-->Locate Android version. Write this down or remember it. Example: OS 4.4.2, 4.3, etc

2. Forget ELillyMO and ELMO in "Settings-->Connections-->Wifi".

3. Hold down on "ELillyMO" and select "Forget Network", repeat for "ELMO". Be sure to scroll down to check for multiples. **This step is critical, if you miss this step or ELMO it will not work.** If you have multiple entries of ELillyMO and ELMO, forget all of them and then continue.



*** OS 4.3 - OS 4.4 Users skip steps on this page . *** ***OS 4.0 - OS 4.2 Users please continue***

Navigate to "Settings-->Connections-->Security" Scroll down and select "Clear Credentials". Select "OK".



Open the Mobile@Work Application. Select "Menu" and then "Options". Select "Reprovision Certificates".




Press the "back button"

on your device, then

select "Configure"

Select "Next" , this will

add the certificate for

ELillyMO to your device

Before it can add the

certificate, you must either

verify your pin, passcode, or

pattern, or set one using the

available options. The

example uses "Pattern".

Navigate to "Settings--

>Connections-->Wifi.””



Scroll down and hold

down on "ELillyMO". Select "Modify Network

Config".

Select/Verify/Modify the CA Certificate and

User Certificate. *Your names of each

might be different.* Also, verify Identity is

your Lilly System ID and then select

"Connect".

Verify ELillyMO

Connected



Non-Samsung Wifi Problems

Some users have reported problems connecting to ELillyMO on their non-Samsung device.

Open "Settings-->Wifi"

and locate "ELillyMO". Hold down on "ELillyMO" and select

"Forget Network"".




Navigate to "Settings-->Personal--

>Security". (Location of Security may

vary by Manufacture)

Scroll down and select "Clear

Credentials".

Select "OK"



Open the Mobile@Work

Application " Select "Menu" and then

"Options"..

Select "Reprovision Certificates Verify ELillyMO

Connected. If not,

continue to next steps



Select "Next" , this will add

the certificate for ELillyMO

to your device

Hold down in the white area, select

"PASTE", then "OK". Select "Credential Use" and

change it to "Wi-Fi".

Press the "back button" on

your device, then select

"Configure

**IMPORTANT**: Note the first four characters of the certificate provided to you. This is randomly generated and may not match above **IMPORTANT**. Some Devices don't generate a random name for the certificate and you need to enter one. Enter anything you can remember. ie. Wificert



Before it can add the certificate, you must

either verify your pin, passcode, or

pattern, or set one using the available

options. The example uses "PIN"."

Navigate to "Settings Wifi". Verify ELillyMO Connected. If not,

continue to next steps



**IMPORTANT** Google’s newest OS (KitKat - OS 4.4) is slowly being released by carriers to newer Android devices. Devices running OS 4.4 will find that ELillyMO is already connected at this point. If ElillyMO still does not show as connected, please continue on with the following steps.

Select "ElillyMO" and press "Connect

Verify ELillyMO Connected

If you don't see ElillyMO connected,

locate "ElillyMO" and hold down it,

select "Modify Network".

Select/Change the "User Certificate" and enter "Identity". • Select/Change the "User Certificate" noted above. If you entered a name

manually select that certificate,

• Verify/Enter your "Lilly System ID" is entered in "Identity".

• Select "Save" when finished.

Android BYOD User Registration Guide Updated · PDF fileApril 2017 Eli Lilly and Company 1...

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