ANDREW M. FLEMING Allentown, PA

(484)707-4419 afswire599@gmail.com https://www.linkedin.com/pub/andrew-

fleming/69/999/138

CUS TO M E R SE R VIC E ADVO CA TE TE AM W OR K SALE S ASS OC I ATE

A highly talented customer service associate with extensive experience providing top level customer service to increase customer loyalty and business. Strong communication developed by working with a diverse range of customers and

colleagues. Skilled in providing excellent customer service and ensuring all client expectations are exceeded while multi-tasking in busy establishments. Excellent team player who works seamlessly with team members and management to

provide top service to ensure continued growth.

COR E COM P E T EN C I ES

Strategic Market Planning Business Development Community Relations Market Penetration New Market Growth Cold Calling P&L Management Relationship Building Consultative Sales

PRO FE S SI ON A L EXP E R IE N C E

Lehigh Valley Health Network 17th Street Allentown, PA 2015-PresentLinen Aide

Implement systems for the timely picking up of soiled linen as well as replacing full soiled linen carts with empty ones.

Develop systems for collaboration with an SDS specialist to deliver clean Linen to all related departments, and for folding clean linen in the supply room.

Establish systems for the timely completion of tasks, ensuring 100% customer satisfaction.

Survey And Technology Research GroupAllentown, PA 2014Phone Interviewer

Developed and employed strategies that resulted in the acquisition of civilian opinions about various consumer goods and services on a daily basis.

Developed and used innovative techniques to assist respondents to answer questions. Employed interview techniques to maintain a neutral, professional tone whilst on phone, as to not bias the survey

data.

Panera BreadTrexlertown, PA 2013-2014McDonalds Trexlertown, PA 2010-2011

Yocco’s Rt 100 Fogelsville, PA 2008-2009Store Associate General Crew/Cashier

Demonstrated exceptional customer service skills when serving all customers regardless of their background. Developed systems to improve speed and accuracy when managing cash purchases. Exercised initiative to execute cleaning tasks as need to ensure that customers had confidence that their food was

being prepared in a hygienic environment. Implementing mechanism for efficient restocking and taking of inventory. Developed an expeditious system of work which facilitated efficient multitasking between ringing in orders and

cashing out customers decreasing the wait time for each customer by over XX%. Used superior customer service skills when bagging and delivering food to interact with the customer in a polite

manner resulting in an XX% increase in repeat customers who specifically sought to receive customer attention from me.

Provided exceptional customer service and ensured each customer had a memorable experience in a very busy, high volume and high pressure establishment.

Served customers in fast-pace environment whilst maintaining a high-level of accuracy and professionalism.

Developed a system for the use of social media to get customer satisfaction feedback, thus helped to build and improve relationships with customers thereby building client loyalty.

Provided personalized attention to exclusive clientele ensuring that all their expectations are exceeded and managed complaints to ensure customer loyalty.

Answer and educate the customers on products, ensuring the best fit for their needs. Assisted with closing store to ensure that customer service was not compromised even though the store was close

to closing hours. Worked with a team to develop ways to increase customer service skills

Constellation Energy Allentown, PA 2011(Intern-Lead Researcher for Call Center)

Implement systems to generate researching leads for Electric Utility Demand Response Programs. Developed systems for more efficient entry of information per procedures for qualified leads into Sales Force CRM.

Reported directly to Lead Researcher. Developed a database for effective storage of results of the research. Developed innovative strategies to effectively complete research objectives in a timely manner. Created amended research objectives when it was apparent that original objectives produced unresolved questions.

ADD IT IO N AL CRE D E N TI ALS

References: Available Upon Request

EDUCATION

TECHNICAL SKILLS

LANGUAGES

Emmaus High School, City, State, High School Diploma Awards and Honors: Environmental Science Award, Honor Roll (junior year)

MS Office, Writing, Data Entry, Data Comprehension, Drawing, Customer service, Food Preparation and Packaging, Video Editing, Audio Editing (Audacity), Paid Voice-Acting/Voice-Overs, Speech Writing and Presenting

English (fluent); any other

INTERESTS/ACTIVITIES

VOLUNTEERISM

Memberships, clubs etc.

List any