Andrew-Mark-Resume v2
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Andrew Mark 137 Woodside Avenue [email protected] Cambridge, ON N1S 4N9 (226) 218-2500 Summary of Qualifications Systems Analyst with over eight years of experience providing on-site and remote desktop support, advice, and guidance to various clients' mission critical systems; including clients in the professional engineering, financial and First Response sectors. Technical Expertise Operating Systems: MS Windows (95-Current), Windows Server (2000- 2003) MacOS, Linux (Fedora, Ubuntu) Networking: Local Area Network, TCP/IP, Virtual Private Network (VPN) Software: MS Office, OpenOffice/LibreOffice, Adobe Acrobat, OpenERP/Odoo OSCAR EMR ... among others... Hardware/Systems: PCs, Macs, Laptops, Rackmount Servers, Tape Backup Devices, “Smart” switches, Network Attached Storage (NAS), Hardware Virtualization (Xen, KVM/QEMU, VMware) Languages: MS SQL Server, PostgreSQL, MySQL database HTML/XML, .NET Studio (VB / ASP/ C#), Java/JavaScript/JSP, Business Basic Progression 5 Professional Experience AIM Systems Canada Development Analyst 4/2008 – 6/2016 - Acted as escalation point for support issues from Support Analysts - Understand each client’s I.T. requirements, budget and scope & design solutions to fit. - Proposed support and development projects to enhance business processes - Managed client approved projects from inception to implementation - Travel to customer sites as required with local area
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Transcript of Andrew-Mark-Resume v2
Andrew Mark137 Woodside Avenue [email protected], ON N1S 4N9 (226) 218-2500
Summary of QualificationsSystems Analyst with over eight years of experience providing on-site and remote desktop support, advice, and guidance to various clients' mission critical systems; including clients in the professional engineering, financial and First Response sectors.
Technical ExpertiseOperating Systems: MS Windows (95-Current), Windows Server (2000-2003) MacOS,
Linux (Fedora, Ubuntu)
Networking: Local Area Network, TCP/IP, Virtual Private Network (VPN)
Software: MS Office, OpenOffice/LibreOffice, Adobe Acrobat, OpenERP/OdooOSCAR EMR ... among others...
Hardware/Systems: PCs, Macs, Laptops, Rackmount Servers, Tape Backup Devices, “Smart” switches, Network Attached Storage (NAS), Hardware Virtualization (Xen, KVM/QEMU, VMware)
Languages: MS SQL Server, PostgreSQL, MySQL database HTML/XML, .NET Studio (VB / ASP/ C#), Java/JavaScript/JSP, Business Basic Progression 5
Professional ExperienceAIM Systems Canada Development Analyst 4/2008 – 6/2016
- Acted as escalation point for support issues from Support Analysts- Understand each client’s I.T. requirements, budget and scope & design solutions to fit.- Proposed support and development projects to enhance business processes- Managed client approved projects from inception to implementation- Travel to customer sites as required with local area
Support Analyst 7/2007 - 4/2008- Identify, investigate and resolve clients’ support issues. - Escalate support issues to a Development Analyst as needed.- Communicate in clear, concise terms to clients with varying technical knowledge- Maintain and enhance client trust through service and expertise.- Perform maintenance on clients' systems and approved development initiatives- Administer multiple Linux-based Windows domains and user accounts
EducationConestoga CollegeDiploma in Computer Programming and Analysis 9/2003 – 6/2005
University of WaterlooComputer Science major 9/1995 – 4/1999
