Andres Ariel Fernandez304 Hagel Avenue, Linden, New Jersey 07036 Phone: 908-494-1242 andresfernandez1123@outlook.com

Professional Summary

Motivated and hardworking customer service specialist with a vast knowledge of web applications, mobile technology, and strong conceptual and design skills seeking to assist clients in all troubleshooting endeavors.

Qualifications

● Excellent computer skills including use of Microsoft Office 2010, Windows XP/Vista/2007, Internet Explorer 9, Mozilla Firefox, and Google Chrome

● Operating Systems: Windows 8.1, 8, 7, Microsoft Server 2008 ● Experience with Centrastage and HP ServiceCenter 6.2.8 help desk program● Typing speed greater than 60 WPM. Graphic design skills ● Fluent in Spanish, able to translate ● Strong analytical and problem solving skills, patient and diligent, reliable and punctual,

hardworking and quick learner

Education and Training

Lincoln Technical Institute, Edison, NJ - 02/2013 – 01/2014Computer Networking Support Technician Graduate (GPA 3.25)

Linden High School, Linden, NJ - June 2009High School Diploma - Graduated with honors.Coursework in graphic design and computer systems

Work Experience

Cell Phone Technician - April 2015 - Present Samsana Group LLC. - New York, NY

● Basic repairs of used and broken iPhone 5, iPhone 5s, iPhone 5c, iPhone 6, and iPhone 6 Plus, such as screen and battery replacements for refurbishing

● Diagnosing software issues● Grading hardware based on condition/functionality● Factory reseting/compelete datat wipe of mobile devices● Daily data logging of inventory such as phones, phone parts, as well as keeping a

detailed list of what was repaired throughout the day● Researching potential clients/customers to engage in business with via online queries

Help Desk/Training - January 2014 - April 2014 CompuCom/Pfizer - Madison, NJ

● Built Windows 8 machines for clients● Provided training and general knowledge of Windows 8 ● Handled help desk tickets using HP ServiceCenter 6.2.8● Movement and installation of hardware● Software installation● Networking Troubleshooting

IT Externship - December 2013 – January 2014

The Technology Experts, LLC - Westfield, NJ ● Provided client specific customer satisfaction for a 90 hour 4 week externship● Helped clients remotely using Centrastage● Various Programs installations● PC Maintenance● On site PC set-up/troubleshooting/hardware installs● Email set-up on smartphones: Android and iPhones● Wiping out Hard Drives● Panda Cloud anti-virus installs

Sales Associate - November 2012 - Janurary 2014 / November 2014 - April 2015 Best Buy – Iselin, New Jersey

● Provide excellent customer service, answer customers' questions, and provide information on products and policies, receive payment by cash, check, credit cards, gift cards or automatic debits, and responsible for up selling products and services

● Set up mobile devices, activations through BEAST

Shift Leader - March 2010 - November 2012 Subway – Elizabeth, New Jersey

● Prepared food, managed inventory, customer service, responsible for maintenance, opening and closing duties, supervised employees, trained new/existing employees, utilized cash register, and restocked inventory

References available upon request