TRACY R. ANDERSON907 Merry Street 910-304-7288Dunn, NC 28334 tracy.anderson7740@yahoo.com

PROFESSIONAL PROFILE

Results driven professional, with 15 years of significant, progressive experience and responsibility for the full range of administrative duties in government, medical, manufacturing, technology, construction, and pharmaceuticals.

Ability to work with peer organizations to translate administrative and accounting strategies to support the day to day work efforts of the individual departments, driving towards greater efficiencies and higher quality deliverables.

Proven track record in designing and developing effective and cost efficient programs; and coordinating with the regional staff on execution, delivery and follow-up.

Solutions-oriented leader who excels at assisting in managing projects, working across business teams and operating groups to identify, prioritize, and track initiatives that will have impact on the provider community and customer base.

Able to provide Pharma deviation management with investigation of manufacturing environment. Proper investigation skills for conducting data analysis to determine root cause, product impact and CAPA (correction action plan).

PROJECT/PROGRAM MANAGEMENT EXPERTISE

Project Management Methodologies – Initiation, Planning, Executing, Monitoring/Controlling, Closing Project Tracking/Reporting Project Communications Achievable Development Plans and Schedules Risk Analysis/Mitigation Order Management/Purchasing/Buyer Negotiation, persuasion and counseling Communication

SOFTWARE EXPERTISE

Project Management Software: MS Project, MS VisioMS Office Applications: Word, Excel, PowerPoint, Publisher Access, Outlook, Visio, InfoPath, Lotus

NotesInventory: Red Prairie, Access, Oracle Accounting: Peachtree, PeopleSoft, QuickBooks, SAP, Oracle, All Script, ADP, Quote-to-

CashLanguages: Unix, C++, SQL QA Document Mgmt: Trackwise, ProTrack, Documentum (EDMS), MS Word, MS PowerPoint, MS

Visio, MS ExcelCustomer Relationship Mgmt.: SharePoint , CRM, E-Project, SalesForce (SFDC)

BUSINESS ADMINISTRATION, ANALYSIS AND SUPERVISION

Organizational Leadership of business and data analysts in the operational and strategic analysis of new and existing business projects

Supervision: planning, assigning/directing work; appraising performance and guiding professional development; rewarding and coaching employees; addressing employee relations issues, resolving problems, salary administration

Marketing, Training, Developing /Motivating Employees and Colleagues Cost Accounting, Billing, Payroll, General Ledger, Accounts Payable & Receivable, Inventory, Purchasing,

Buying, Expenditures, Management and Audit Analyst, Contract Development.

EXPERIENCEGlaxo Smith Kline (Artech Consulting), Durham July 2013 - July 2015Sr. Supply Chain Integrity Analyst Move Product(Operations) Investigate process, troubleshoot and resolve manufacturing issues with Sites, Customers and LSP’s. Develop root cause analysis with correction action plan with lean six sigma tools. Knowledge of Pharma/vaccines regulatory requirements as well as cGMP requirements Work collaboratively with a cross-functional group of representatives from GSK, LSPs and Marine

insurance, to progress outstanding claims & complaints, establish and enforce strict timescales for issue resolution. Implement appropriate escalation process as necessary.

Develop and manage the Temperature Control service with Move Product and LSP(DHL, Expeditors, Yusen and Ceva)

Evaluate and recommend temperature control standards in the areas of air, ocean and road freight. Develop and implement processes to evaluate solution providers, deploy agreed solutions and measure

performance. Creation and up-version of Standard Operating Procedures as required, in alignment with Global Logistics

Policies and Procedures Analyzing and Implementing change to distribution processes across the Supply Chain, which include the

impact on LSPs, Sites and Customers. Provide benchmarking services to evaluate GSKs capability/performance against that of peers, generics and

other industries. Oversee performance management for temperature control; manage both lead and lag indicators and the

appropriate escalation routes. Build appropriate relationships with supply chain entities and drive / influence required changes to reduce

temperature related deviations Provide Subject Matter Expertise (SME) to LSP requirements and capability assessments; Define related

business requirements Manage daily Claims and Complaints activities as received from internal & 3rd Party Customers/Sites Travel to different sites, LSP and vendor locations

Schneider Electric, Knightdale NC August 2012- June 2013Buyer/Planner II Coordinate and direct activities of workers engaged manufacturing and electrical products and in maintaining

records. Support plant on time delivery (OTD) and production productivity by maintaining effective supply chains and

acting as the first level of escalation when a potential supply disruption is identified. Drive inventory reduction and increase inventory turns while maintaining sufficient supplies to maintain manufacturing productivity and meet customer requirements.

Control expedites fees from suppliers and transportation companies by exercising exceptional supply chain control.

Create advanced forecasts models to include current inventory status, open orders, sales and trend expectations and lead times

Plans forming schedule properly based on sales demand and Finished goods inventory level. Provide Purchasing Group with timely forecast on raw material information for suppliers to support forming

plan. Monitor supplier and product performance to ensure compliance with contractual obligations. Process expense and blanket purchase orders. Negotiate delivery, terms and conditions, pricing, and

expedite/follow through on receipt and payment. Communicate effectively with suppliers and management of accounts, problem solve challenges and issues,

recommend solutions. Manage supplier relationships. Ensures the lowest total cost of purchased materials and services for a site. Support supplier risk mitigation activities. Maintain databases for supplier and product data as required. Experience in conducting meetings, bid openings, site visits and bid conferences. Provide procurement process and procedural support as required. Support continuous improvement and operational excellence processes. Complete special projects as assigned and provide manager support as required. Maintain records of business transactions and product inventories, reporting data to companies or government

agencies as necessary. Negotiate contracts with farmers for the production or purchase of farm products. Review orders to determine product types and quantities required to meet demand. Advise on techniques that will maximize the quantity and quality of production.

Avaya, Durham, NC January 2012 – July 2012Order Management Created, issued, and managed the Quote to Billing process. Plans forming schedule properly based on sales demand and Finished goods inventory level. Provide Purchasing Group with timely forecast on raw material information for suppliers to support forming

plan. Worked with Sales and Legal as appropriate to prepare contract and applicable side letters, including uploading

into document housing systems. Obtained information required to process order (user data, product reference details, installation details,

exchange requests, billing dates, sales codes, billing account contacts). Ensured appropriate approvals are in place prior to quote submission.

Ensured any off-line pricing calculators and/or product-specific checklists were completed prior to quote submission.

Verified equipment’s needs, communication requirements and general client needs, making sure to provide timeframes and set client expectations accordingly.

Escalated all delays to internal departments where interaction is required. Implement release of billing for all services and charges.

Ensured DAD changes were communicated to sales and processed per the Global DAD guidelines.

Account Maintenance Maintained accurate client site billing and location details, and contact/user records on internal systems. Monitored and cleansed sales order admin database regularly. Reconciled out-of-date Opportunities to orders and invoice global/international accounts $100K-1 million dollar

billing Provided timely support and resolutions regarding Data and Compliance issues. Reviewed Free Trial expiration notices with account teams.

Relationship Management Established key client relationships in order to facilitate improved administration and customer satisfaction. Managed and resolved external and internal queries relating to quote/order status, client account

Information/compliance issues. Assist clients with Data Access Declarations. Partnered with relevant groups to participate in pending book meetings, ensuring follow-up actions are

completed. Liaise with sales and clients for issues relating to customer administration issues. Acted as mentor/coach to new hires and existing staff as required.

Project Management Established communication between internal and external groups. Provided timeline and set expectations. Coordinated orders, per missioning, training, and billing. Consulted with product teams, trainers, and systems support to identify service-impacting issues. Contributed to new process releases and system enhancements by providing insight and performing tests. Worked with Head Offices and other regional CA groups on global deals. Provided insight to Global Project Managers to ensure processes and contracts take in to consideration the

specific regional requirements. Worked with Sales and Client to identify "time-saving" and "cost-saving" opportunities where needed.

Tyco Electronics (Manpower), Fuquay Varina, NC December 2010 – August 2011Inside Sales Customer Service (Short-Term Contract) Presented price, credit and terms in accordance with standard procedures and customers’ profitability profiles. Recommend alternate products based on cost, availability or specifications. Customer requirements and expectations in order to recommend specific products and solutions. Accurately processed customer transactions, such as orders, quotes or returns. Provided accurate information regarding availability of in-stock items. Obtained accurate information from vendors relating to shipment dates and expected date of delivery. Proactively recommended items needed by customers to increase customer satisfaction and improve

transaction profitability. Increased sales and average order size by means of cross-selling, up-selling, add-on sales and offering

promotional sale items. Educated customers about terminology, features and benefits of products in order to improve product-related

sales and customer satisfaction. Monitored scheduled shipment dates to ensure timely delivery and expedite as needed. Contacted customers following sales to ensure ongoing customer satisfaction and resolve any complaint.

Burt’s Bees (Strataforce), Morrisville, NC June 2010 – November 2010International Shipping Coordinator (Short-Term Contract) Balanced receiving, warehousing, and shipping with the warehouse. Dist Ctr. to meet incoming customer

orders and products. Responsible for overseeing and shipment coordination and shipment reporting. Oversaw employees with the

shipment coordination and set up. Traffic/Transportation/ Routing functions: ground, air ocean, LTL, large and small freight.

Proposed international shipping cost and budgeting analysis. Invoiced and tracked of overseas vendors. Oversaw production and quality control of products. Budgeted and forecast matrices. Monitored product information in the RedPrairie database, search supplier website to verify product was still

available as listed in the company database; updated information as needed.

Communicated effectively to present information and respond to questions from co-workers, customers, vendors and supervisors.

Defined problems, collect data, establish facts, and draw valid conclusions. Used UPS/FedEX and other international and domestic shipping software effectively. 

C&H Concrete, Angier, NC September 2009 – August 2010Project Coordinator/Buyer Responsibilities included developing, managing, and tracking subcontractor and project manager’s projects,

from inception to implementation and support transition. Control expedites fees from suppliers and transportation companies by exercising exceptional supply chain

control. Create advanced forecasts models to include current inventory status, open orders, sales and trend

expectations and lead times. Support plant on time delivery (OTD) and production productivity by maintaining effective supply chains and

acting as the first level of escalation when a potential supply disruption is identified. Drive inventory reduction and increase inventory turns while maintaining sufficient supplies to maintain

manufacturing productivity and meet customer requirements. Developed, managed, and implemented strategic sourcing initiatives for assigned construction contracts. Negotiated or managed the negotiation of contract terms and conditions, cost savings, and performance

standards to meet desired initiative or project outcomes. Responsibilities included forecasting, managing, tracking, and reporting project progress, issues, budget, and

scope changes to achieve successful project completion, on-time, and within budget. Other requirements included managing communications and expectations of clients, sponsors, users, team,

contractors and the enterprise while ensuring project adherence to established DT project methodologies and standards, including developing resource plans, risk assessments, project plans, checkpoint reviews, and other deliverables as the project required.

Organized the details of special events, travel arrangements, corporate agendas and itineraries. Assisted in the development and design of improved administrative procedures to promote the timely

processing and submission of all administrative deliverables. Assisted n the coordination and planning of facility needs.

Supported development of project budgets as required. Provided build-plan planning assistance for execution of yearly build plans. Managed purchase orders and related documents, logs requisition and receipts, and set up vendors. Proactively monitored progress and reports schedule slippage and past due dates to responsible parties.

Camden Aggregate Inc., Charlotte, NC May 2008 – August 2009Project Coordinator/Buyer Responsible for assisting with the planning, organization, and coordination an methodology and status reporting

as well as providing support for fundamental project and program management activities. Control expedites fees from suppliers and transportation companies by exercising exceptional supply chain

control. Create advanced forecasts models to include current inventory status, open orders, sales and trend

expectations and lead times. Support plant on time delivery (OTD) and production productivity by maintaining effective supply chains and

acting as the first level of escalation when a potential supply disruption is identified. Drive inventory reduction and increase inventory turns while maintaining sufficient supplies to maintain

manufacturing productivity and meet customer requirements. Developed, managed, and implemented strategic sourcing initiatives for assigned construction contracts. Negotiated or manages the negotiation of contract terms and conditions, cost savings, and performance

standards to meet desired initiative or project outcomes. Responsibilities also included support and configuration of the project platform, maintenance of the

documentation repository including maintenance of templates and SDLC process documentation, coordination of team status meetings and collaborative project planning sessions, ongoing management of status reports and dashboards, preparation of executive status reporting and presentations, completion of monthly financial reporting, and assistance with release planning and coordination.

Organized the details of special events, travel arrangements, corporate agendas and itineraries. Assisted in the development and design of Generated requirements specifications, contracts, schedules, personnel records, project reports, and

communication (email) records, design specifications, meeting agendas, minutes and status reports. Adapted to any issues or risks and their impact on scope, schedule, quality and cost. Identified, logged, analyzed and managed potential and actual issues and risks, taking corrective action by

tackling day to day issues head on.

EDUCATION

Bachelors of Science Degree in Public Administration at the University of Phoenix March 15, 2013