AnCon09 Kroeger
Transcript of AnCon09 Kroeger
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2/42009 © 2009 GetThere L.P. All rights reserved CONFIDENTIAL – do not distribute 1
Wednesday, 4 Feb 2009 | SGTP Conference
Government Travel Trends and Providing Solutions for the Future
Chris Kroeger, President, GetThere and Senior Vice President, Sabre Travel Network
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Agenda
• Overview of GetThere/Sabre
• Government Travel Trends
• GetThere/Sabre Solutions
• Q & A
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Customer-friendly usability
100% focused on corporate and government online travel
A Synthesis of Travel Expertise
Leading worldwide GDS
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Sabre: The World’s Leading GDS
40% global booking share
58% booking share in North America
Present in 112 countries
112
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Sabre: The World’s Leading GDS
40% global booking share
58% booking share in North America
Present in 112 countries
11240 58
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Sabre: Content Leader
• Over 430 airlines
• Over 86,000 hotel properties
• 37 rental car agencies
• 48 rail lines
• Numerous cruise lines, tour companies, and ground transportation providers
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GetThere: The Leading Online Travel Procurement Solution
• Serving:– Numerous US Government agencies – The Canadian Federal Government– 3,000 corporations globally
• Majority of the Business Travel News 100 and Fortune 200
• Operates on all major GDSs
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GetThere: Newest Platform, Most Global Deployment
• Deployed in more than 60 countries
• Processed more than 10 million trips in 2008
• 99.92% uptime in 2008
• Average customer adoption of 73%
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A Few of Our Clients
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Travel Procurement Practices
• Corporate Travel Procurement Practices extend into the government space
GovernmentTravel
Procurement Practices
Corporations
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“President Obama promises to dunk the Federal world in the deep end of the cyber pool.”
January 12, 2009, Federal Times
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The Obama Administration has created:
• The Nation's first CTO
• The TIGR Team – Technology, Innovation and Government Reform– dedicated to fostering innovation within government
"I think you're going to see a lot more experimentation across the federal government and a lot more implementation of these kinds of tools that are really commonplace on the Web right now.”
Andrew McLaughlinHead of Global Public Policy and Government Affairs for Google & TIGR Team Member
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Pioneering Partnerships
• We are partnered with pioneers in the government space
• GetThere integrated in both EDS’s and CWT/Sato’s eGov travel solutions – Thus powering 75+ government agencies– Long-standing partnership with CWT/Sato– FedTraveler.com launched with GetThere end of August last year
• We work closely with EDS and CWT/Sato, and their clients– Short-term and long-term product needs assessment and planning– Bringing the best of the corporate world into the government space
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Trends in Government Travel
• Heightened Security Requirements
• Total Travel Procurement
• Content Fragmentation & Unbundling
• Flexible Technology
• User-focused Design
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Heightened Security Requirements
• Traveler tracking – anytime / anywhere
• iJet / Sabre TSDS integration
• Enhanced Single sign-on (SAML)
• Data encryption
• Government compliant standards
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Total Travel Procurement
• Expanded travel policy and compliance
• Demand management
• Total ticket cost management
• Enhanced pre-trip approval and expense integration
• Controlling unmanaged spend
• SLAs, KPI service model
• Business intelligence
• Green: GetThere Green, carbon reporting
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Content Fragmentation & Unbundling
• Focus on efficient access
• Aggregator solutions
• Direct connections
• Supplier-led attribute shopping / ancillary fees
• GetThere dynamic messaging
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Flexible Technology
• Automation
• Standards-based web services
• SaaS
• Reliable and scalable systems
• Mobility: GetThere2Go and Sabre VirtuallyThere
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User-focused Design
• Award-winning Travelocity look & feel
• Usability testing methodology
• Social networking: GetThere Community, Cubeless
• Hotel Traveler Reviews
• Persona Portal strategy
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Persona-Based Portals
• Delivers the right experience to the right role
• Extends Business Intelligence to: – Traveler – Travel Arranger – Travel/Procurement Manager– Government Reseller/Administrator
• Expands delivery of relevant content, localized experience and meeting/collaboration options
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Travel / Procurement Manager Portal
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Government Reseller/Administrator Portal
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Easy-to-Use Interface: Government-User Air Shopping
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Easy-to-Use Interface: Government-User Air Shopping
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Easy-to-Use Interface: Government-User Air Shopping
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Easy-to-Use Interface: Government-User Air Shopping
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Easy-to-Use Interface: Government-User Air Shopping
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Easy-to-Use Interface: Government-User Hotel Shopping
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Easy-to-Use Interface: Government-User Hotel Shopping
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Easy-to-Use Interface: Government-User Car Shopping
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GetThere and Sabre
• Travel experts
• Proven track record
• Reliable, now and in the future
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Questions and Answers