Anatomy of a One-Stop Center

Mayor’s Office of Employment DevelopmentEastside Career Center, Baltimore Maryland

Managed by:

Anatomy of a One-Stop Design Principles• “Anatomical” analysis of participant level One-Stop data• Flow analysis (Who comes into the center? Where do they go? What do they do?)• Process Analysis (What services are being utilized within the One-Stop?)• Ethnographic Analysis (Breakdown of services by demographics)• Spatial Analysis (Traffic Flow in the One-Stop)• Historical analysis of One-Stop• Data Analysis (Existing administrative records, partner agency data)

Find out more!Treva Stack

410-837-4685, tstack@ubalt.eduwww.ubalt.edu/jfi

Current Use of Administrative Records

• Limited information is collected on non-WIA registrants

• These self-directed core customers comprise 81% of adults accessing MOED’s One-Stop Career Center Network.

• Many transactions that take place at the One-Stop are not captured.

• Swipe card system not a panacea.

System Level Research Projects

• Baltimore’s Workforce Investment Board and MOED use administrative records for research purposes

• WIA Tier Study (customer flow, client cohort outcomes)

• Training Investment Analysis

• Comparable Cities Benchmarking Project

Maryland’s Workforce Exchange System

• State’s integrated data collection, case management, information management, and reporting system.

• Introduced Spring 2004

• One system for both WIA and Wagner-Peyser Programs.

• Available by Internet access Summer 2005

Administrative Records and Earnings

• Maryland UI wage records

• TRADE UI wage records from states adjacent to MD (DC, DE, PA, OH, VA, WV)

• Federal Employment (OPM, DOD, USPS)

Anatomy Project Research link with Administrative Records

• Flow/Process/Spatial Analysis (sign-in sheets, swipe cards)

• Historical analysis (previous reports, publications, agency records)

• Data analysis (MIS data, customer case notes, wage records)

Final Thoughts

• Administrative records can contribute greatly to research projects

• The current method of data collection does not comprehensively tell the story of a One-Stop Career Center

• Non-WIA registrants and their activities should be examined more comprehensively