HOUSEKEEPING

•One of the first impressions a guest forms when he walks into a hotel is a reflection on the housekeeping department – how clean, spic-n-span and well maintained the surroundings are.

•It is responsible for the upkeep and maintenance of the entire hotel.

ROLE OF THE HOUSEKEEPING DEPARTMENT

HEIRARCHYEXECUTIVE HOUSEKEEPER

ASST.MANAGER HOUSEKEEPING MANAGER LAUNDRY

HOUSEKEEPING EXECUTIVES

TEAM LEADERS TEAM CO-ORDINATOR

TEAM ASSOCIATES TEAM ASSOCIATES

TEAM MEMBERS CONTRACT STAFF

•ROOMS•PUBLIC AREA•LAUNDRY•LINEN AND UNIFORM ROOM•LOST AND FOUND •PEST CONTROL•HK DESK•MINIBAR

SUB DEPARTMENTS

• The Housekeeping department takes care of the cleanliness and maintenance of all the guest rooms.

• All rooms to be serviced twice a day.• Room supplies to be replenished on a

daily basis.• Maintenance of rooms is done as and

when required.• Preventive maintenance of the rooms is

done twice a year.

ROOMS

•Deluxe Valley Double : 18•Deluxe Palace View Double : 19•Deluxe Valley Twin : 06•Deluxe Palace Twin : 10•Premium Valley Twin : 04•Premium valley View : 13• Suites : 05• Villa : 03

BREAK UP OF ROOMS

PALACE VIEW FROM ROOM

VALLEY VIEW FROM ROOM

Deluxe RoomThe 70 deluxe room featured walk in closet and perfectly appointed bathroom with over looking paranoiac view of valley or of the palace and the ground. Each room open out onto large balcony with picture perfect view ideal for breakfast and private meal.

The Deluxe SuiteTwo on the ground floor and one on the third floor facing the valley or the maharaja’s palace. These two bays suite featured tastefully appointed bedroom with attached sitting room and large bathroom. Private garden added to the enchantment.

The Ananda SuiteHouse on the ground floor and over looking the valley suite spell luxury and enchantment. Beautifully fitted bathroom overlooking garden and private setting and dinning area add to the sence of privacy. The suite also have a large private garden, which is perfect for intimate dinner and leisurely breakfast.

 The Vice Regal SuiteThe precients of maharaja’s palace, the Vice Regal Suite is a perfect retreat for connoisseur. It comprises of spacious sitting and dinning area and a plush, decorated bedroom featuring a period four portion bed the attach dressing room a bathroom are beautifully appointed with a antiuque fitting and feature. With own private terries and a roof top Jacuzzi overlooking the landscape garden and the distant Ganges valley stay at Vice Regal Suite take back into India’s regal past.

The Ananda VillasVillas Himalayas, Shivalik and Ganga .. name after scenic Himalayan ranges and sacret river these two are two and one bedroom villas, are elegantly appointed with the living room a pantry for buttler, a dressing room and a huge bathroom featuring a private sauna with unhampered view swimming pool.The private pool are surrounded with deck area equated with comfortable lounge beds.

•LCD Television•Tea & Coffee Maker •Large, well stocked mini bar•Electronic Safe•Top of the line amenities•Direct dial phones with ISD, STD and one touch dialing.•Wi-Fi High speed Internet access•All rooms with balconies and some with private gardens•Steam room and open air Jacuzzi in Vice Regal Hall•Sauna, private swimming pool in Villas

IN ROOM FACILITIES

•Kurta Pajama•Pillow menu•Bath Menu•Personalized evening amenity menu•Extensive DVD list•Providing Hot Water Bags in winters

UNIQUE HOUSEKEEPING FACILITIES AT THE ANANDA

7 sizes

KURTA PAJAMA

•Exclusive neck support pillow•Spelt pillow•Daily comfort•Super soft•Allergy protection pillow•Classic pillow•Cotton soft

PILLOW MENU

• ananda spice bath•Purifing bath menu•Spiritual awakening•Nuturing ananda bath

BATH MENU

Strawberry Ganache Ballini

Asparagus& Mushroom Quiche

Berry Pavlova Blueberry Financier

Glazed Apricot Éclair Green Tea and Lemon Macaroon

Handmade Bitter Chocolate Sweet Almond Palmier

PERSONALIZED EVENING AMENITY MENU

•Public area includes all the Food and Beverage area, Lobby, Main Porch, Gym, Spa, Heart of the house areas, and all the surrounding areas.

•The cleanliness and maintenance of these areas is the responsibility of the housekeeping department.

PUBLIC AREA

•The hotel has an in-house laundry.•Well equipped with laundry machines.•Two segments: (a)Room linen and uniform

(b) Guest laundry•Room Linen and Uniform washing•Chemicals used are from Johnson Diversy

LAUNDRY

•Uniforms are given to all the employees.•New uniforms are provided on the basis of soiled for fresh on a daily basis.•In-house tailor is also hired for mending uniforms whenever required.

UNIFORM ROOM

•All the lost and found items of the hotel are deposited with the HK department.•Proper entry for the same is made in the L&F register and the items are locked in the L&F cupboard.

LOST AND FOUND

•The unclaimed non-valuables are kept in the HK department for a span of a months.•The unclaimed items are handed over to the finder with proper gate pass duly signed by the EHK.•The L & F cupboard can be accessed only by authorized personnel.

•This is the one point contact for the Housekeeping and the entire hotel.•All the messages given to team members in different areas have to be routed through the HK Desk.•All maintenance messages are given to the Engineering Department.•Co-ordination with Front Office for room blocking.•Handling lost and found.•Minibar postings and laundry postings.•Making requisitions and doing store pick-ups.

HOUSKEEPING DESK RESPONSIBILITIES

MINIBAR

•Each guest room has a minibar.•All items placed are listed on the minibar list.•The minibar of each room is checked every day and the consumptions are informed to the HK desk.•Expiries of each item to be checked once a month.

Equipment used in housekeeping• Vacuum – with different asserories.• Mopes of different tpyes• Brasso• Diversy chemical• Scrubbing machine• Polishing• Calender machine• Flat iron machine• Washing machine• Drier• drycleaner

Observation and Learning• Room cleaning(occupied and vacant room).• Bed making• Linen exchange procedure of hotel.• Coordination with other departments• Floor cleaning• Pantry making• Changing of guest supplies and amenities• Room for VIP• Collecting soiled linen.• Brasoo all the metal substances.• Guest’s request• Filling hot water bag in winters

• Preparing restaurants three times for operations.

• The brand for vacuum cleaner they were using was TASKI .• After the daily briefing the room attendants were given different section in

a floor and 12-15 rooms were given by the each floor supervisor.• Clock wise work has started there for example in a room the soiled linen

was taken send to the pantry for clearance then bed making is been done, room amenities like coffee sachets, milk powder, notepad, pencil, 3 water bottles was placed in the room .

• Then toiletries has to be placed like soap, shampoo, bath mat, bath towels, shower gel, shower cap, hair gel, etc.

• In the end vacuum is to be done in the room.

NAMASKAR..!