Analyzing Data on the Fly - Ron Nyegard Steris at Scope
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Transcript of Analyzing Data on the Fly - Ron Nyegard Steris at Scope
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Analyzing Data on the Fly –Using Analytics to Enhance Customer
SatisfactionRon Nyegard
Director of Business SystemsSTERIS Isomedix Services
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STERIS Corporation
• Headquartered in Mentor, Ohio• $1.3 billion annual sales• Facilities in 17 countries; sales in 60 countries• Approximately 5,000 employees worldwide• Traded on NYSE under symbol STE
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Isomedix Locations & Technologies
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Isomedix Services – Gamma Irradiation
12 Processing Locations
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Isomedix Services – Ethylene Oxide
9 Processing Locations
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Isomedix Services – Process Flow
Receiving Process Setup In Process
Ready to Ship Released Processed
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Business Intelligence Challenges
•Operational Network•Staffing•Inconsistencies•Data Retention Requirements
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BI Challenges – Distributed Network
OperationsSQL Server Database
x 19
Processing Locations
Home‐based Sales Force
x 16
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BI Challenges – Clandestine Reporting
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BI Challenges – Inconsistent Customer Presentations
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BI Challenges – Inconsistent Application Reporting
Operations SQL Server Database
Crystal ReportsExport to Excel
Event Tracking
SQL Server Database
No internal toolExport to Excel
Health, Safety, EnvSQL Server Database
Proprietary toolExport to Excel
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BI Challenges – Data Retention Requirements
Receipt Count by Location – 2007 to 2011
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STERIS Isomedix Tableau Environment
Desktop(Analysis Tool)
Server(Sharing / Collaboration Tool)
Event Tracking
SQL Server Database
Operations SQL Server Database
Health, Safety, EnvSQL Server Database
Data Warehouse SQL Server Database
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Tableau Server Users
• Zone Directors• Plant Managers• Production Managers• Quality Systems Managers• Quality Analysts
• Sales Directors• Territory Sales Reps• Marketing Manager
• Corporate Administration• QS/RC Director• QS/RC Corporate Staff• Health, Safety, Environmental Dept• Human Resources
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Monitoring Customer Satisfaction
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Monitoring for Process Delays
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EO Processing Facility Layout
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EO Chamber Change‐Over (Control Chart)
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EO Chamber Change‐Over (Comparison)
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Equipment Utilization
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Monitoring Process Volumes
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Geographic Capabilities
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System Adoption – Managing Change
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Return On Investment
• Month‐end / Quarter‐end Reporting– 80% time reduction– Improved data analysis / interpretation– Better Visualizations = Better decision‐making
• Facility‐based Operational Reporting– Reduction in “clandestine” reporting– Customers appreciate “single‐view”– Expanding to more Customers
• Expanding Scope
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How to Get Started with Tableau
Tableau Server
Desktop(Analysis Tool)