ANALYTICSSERVICES

OUR FOCUS YOUR GROWTH

In a fiercely competitive market, companies are balancing the business need for revenue growth and operational effectiveness, with an ever increasing customer demand for innovation in products, services and experiences. In addition, shrinking demand in matured markets, has compelled organisations to shorten their decision making and reduce the time-to-market. Therefore, business leaders need to make quicker and more informed decisions to outpace competition.

At Xchanging, our domain centric bespoke solutions, encompassing Strategic Business Analytics and

Operational Performance Analytics, enable you to stay ahead of the curve and drive top line and bottom line impact.

Xchanging’s Strategic Business Analytics offering, a combination of processes, tools and expertise, helps organisations analyse the prevailing business environment. In addition, we also help in forecasting future trends by drawing meaningful and engaging insights from past data. We achieve this by moving away from standard reporting to more advanced predictive modeling, forecasting and optimisation models, that shape strategic decision making.

There is a plethora of data around us. For most companies, managing this data is becoming vital to building competitive advantage, sustaining and identifying new areas for productivity growth, driving innovation, and managing evolving customer demands. The global data analytics outsourcing market is expected to grow at a compounded annual growth rate of 31.68% between 2012-2016, according to a recent report from Research and Markets.

AT XChANgINg, wE ARE FOCUSEd ON hELpINg YOU:

•drive business growth, by leveraging Xchanging’s Strategic Business Analytics offering. The solution provides deep insights into the existing business scenario, and helps you take informed decisions

•Attract and retain customers by leveraging Xchanging’s Customer and Marketing Analytics. The offering allows you to drive tailored marketing programmes, actively manage customer interactions to increase retention, and improve your marketing team’s performance

•Improve risk management by leveraging Xchanging’s Risk Analytics offering. This supports you in strategic decision making, and also to execute rigorous risk-management analysis

OUR DIFFERENTIATORS

•domain Expertise: We have a highly skilled team of experienced professionals, with deep analytical skills, industry knowledge and process experience. They have a rich academic background in statistics, mathematics and advanced econometrics; and are advanced Statistical Analysis System (SAS) certified professionals. In addition, we also have a team of PhD holders, with domain specialisation in analytics

•Bespoke Industry Solutions: We offer industry tailored solutions, built around an end-to-end range of data and analytical services, with consulting and domain services layer on the top. Our analytics platform comes with role-based dashboards, data models, source data connectors, and a rich easy-to-use interface.

We are working with some of the leading brands across industries such as financial services, telecom, healthcare, retail, real estate and insurance; offering a combination of consulting and process re-engineering solutions. We offer this, by leveraging our technology and analytics expertise, to help our customers achieve desired business outcomes

•Business Transformation: We leverage our data and analytical services, to help you unlock the potential of your data, and acquire a strong competitive advantage, operational efficiency, risk management, and market intelligence

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XChANgINg’S INdUSTRY SPECIFIC ANALYTICS OFFERINgS

OUR ASSETS YOUR ADVANTAgE

Our Strategic Business Analytics offering helps you gain a stronger competitive advantage, and drive innovation. With our Customer and Marketing Analytics solution, we analyse the growing data on customer behaviour and buying patterns, and help you influence buying decisions in a timely manner.

In addition, we also harness our understanding andinsights into customer behaviour, to help youintroduce tailored marketing and customer engagement programmes; actively manage customer interactions to increase retention; and improve marketing performance.

In Operational performance Analytics, we apply analytical tools and methodologies to operational data, to help you drive operational and sales efficiency, and increase customer satisfaction.

For instance, we undertake root cause analysis of complaints for identifying key grievances. This results in improved process efficiency and customer satisfaction. Similarly, our Instant Customer Experience (ICE) analysis, identifies factors contributing to low ICE scores.

In Customer Satisfaction Survey Analysis, our experts use various statistical techniques like correlation analysis, association analysis and multivariate analysis, to group highly correlated parameters influencing overall satisfaction.

Our analytical support can be valuable in helping you identify cross-sell and up-sell opportunities for your various products and services, based on your customers’ behaviour and transaction data.

At Xchanging, we integrate our experience and understanding ofbusiness scenarios, with advanced technology and analytical techniques. We leverage these to offer you a wide range of analytics services, from basic data management to matured advisory and consulting services.

helps introduce tailored marketing and customer engagement programmes to manage customer retention and improve marketing performance

helps reduce operational cost by analysing factors impacting operational efficiency

helps drive profitability, by faciliating an understanding of factors impacting cost, revenue and margins

helps identify key factors influencing customer satisfaction

Supports in strategic decision making and to execute rigorous risk-management analysis

helps devise better strategies to improve sales efficiencies by understanding customer behaviour

Risk Analytics

Customer Satisfaction

Survey Analysis

Operational Efficiency

Sales Efficiencies

STRA

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TICS

OpERATIONAL pERFORMANCE ANALYTICS

Customer and Marketing

Analytics

ProfitabilityAnalytics

XChANgINg’S ANALYTICS OFFERINgS FOR BUSINESS ANd OpERATIONAL BENEFITS

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In a restrictive real estate market, stakeholders are demanding more information and greater transparency about the performance of their real estate portfolios. hence, it is imperative for commercial real estate service providers, to build a strong business analytics strategy, in order to quickly assemble, analyse and share information, for driving customer satisfaction and business growth.

At Xchanging, our team of analytics experts provides customers with quick and insightful analysis, thus helping them take quicker and more effective business decisions. By leveraging our domain specific expertise and property Management offering, we provide you with a comprehensive view of asset utilisation, capacity planning and lease expirations.

REAL ESTATE

XChANgINg’S REAL ESTATE SpECIFIC ANALYTICS OFFERINgS

STRATEgIC BUSINESS ANALYTICS

OpERATIONAL pERFORMANCE ANALYTICS

• Spend Analysis (by region, client and property type)

• Benchmarking Spend across various categories

• Forecasting Spend

CORPORATE SPEND

• Customer Behavioural Analytics/Customer Satisfaction Forms

• Customer Profiling• Customer Acquisition Modeling

CUSTOMER

• Analysis of Average Service Charge (by property type, client, region, etc.)

• Benchmarking Analysis (by client and property type, etc.)

COMMON AREAMAINTENANCE

• Property Management Performance Analysis

• Profitability Analysis

• Revenue Trends/Forecast Analysis

PROPERTY MANAgEMENT

• Analyse Management Fees• Determining an Ideal Property

Management Fees Structure

• Budgets versus Actual Costing

PROPERTY MANAgEMENT

• Vendor Data Management• Vendor Delivery Analysis (by terms

of agreement, pricing, quality and delivery time, etc.)

• Payment Timeliness and Discount Opportunity Identification

VENDOR ANALYTICS

• Daily Sales Outstanding• Revenue Trending (by industry and

customer)

• Customer Payment Behaviour• Portfolio Analysis

CUSTOMER ANALYTICS

• Data Cleaning and Restructuring• Data Management

• Creation of Operational Dashboard

DAShBOARDS

The global retail market, after an exponential growth, is showing signs of a slow down. In addition, the advent of social media and multi-channel distribution, has resulted in retailers having better ability to collect personalised data about their customers.

Xchanging’s analytics experts can help you analyse

large amounts of data related to market, competition, product, customer and supply chain, by using algorithms to discover patterns and trends. We can also help you to improve effectiveness of your sales and marketing activities, resulting in greater returns on investments, and in the end, a happier customer.

RETAIL

XChANgINg’S RETAIL SpECIFIC ANALYTICS OFFERINgS

• Market Basket Analysis• Loyalty Analysis• Demographic Analysis• Profitability Analysis• Demand Forecasting and Inventory

Management

• Customer Profiling and Segmentation• Targeted Marketing and Promotions • Sentiment Analysis• Pricing Optimisation• Market Mix Modeling

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During the last decade, there has been a significant progress in digitisation of medical records, and putting more patient history online, in the form of electronic databases. hospitals too have adopted information systems such as electronic medical records, integrated information management systems and hospital

management systems, to improve clinical care and operations. This is adding real-time data to the electronic database. At Xchanging, we help you analyse this data to improve the quality of healthcare. We enable healthcare providers, to strike a perfect balance between offering high quality services, at affordable costs.

hEALThCARE

XChANgINg’S hEALThCARE SpECIFIC ANALYTICS OFFERINgS

The manufacturing industry is challenged with increasing input costs, declining sales, shrinking margins, labour shortage and technology advancement. The companies, therefore want to optimise operations, costs and products.

Xchanging’s analytics offerings will help you innovate

based on customer feedback, reduce costs using benchmarking, and most importantly, establish a proactive rather than reactive strategy to enhance business performance and improve operational efficiency.

MANUFACTURINg

• Provider Performance• Plan Performance• Pharmacy Analytics

• Patient Analytics• Claims Analytics

PAYER

• Cost of Care Analysis• Payment Modules Analysis• Supply and Demand Analysis• Pricing and Segmentation

• Patient Risk and Safety Analysis• Work Force Management • hospital Facility Spend Analysis

PROVIDER

• Sales Force Effectiveness Analysis• Demand Forecasting• Profitability Analysis

• Marketing Effectiveness• Campaign Effectiveness • Market SegmentationPhARMACY

With the explosion in data availability, financial institutions are rich in data. however companies are unable to deduce relevant information from this mountain of data.

Xchanging’s Strategic Business analytics can help you

transform unstructured data into structured intelligence, to provide meaningful insights into your business, and ensure informed decision making. We also help you optimise product development and distribution.

FINANCIAL SERVICES

XChANgINg’S FINANCIAL SERVICES SpECIFIC ANALYTICS OFFERINgS

XChANgINg’S MANUFACTURINg SpECIFIC ANALYTICS OFFERINgS

• Production Forecasting• Production Optimisation

• Operational Analysis• Working Capital Optimisation

PRODUCTION

• Inventory Planning• Route and Load Optimisation

• Waste Management• Raw Material Benchmark Analysis

• Supplier On-boarding• Supplier Evaluation

• Spend Analytics

SUPPLIER

INVENTORY

• Security and Portfolio Analysis• Portfolio Monitoring• Risk Management

• Collections• Know Your Customer (KYC) Analysis

COMMERCIAL

• Merger and Acquisition Support• Company Research• Valuation

• Comparables• Equity Research • Performance Attribution

CAPITAL MARKETS

• Market Risk Assessment and Analysis• Liability Management

• Basel Compliance• Regulatory Reporting

• Marketing and Contact Centre Optimisation

• Risk Management• Collections and Fraud Analysis

CUSTOMER

RISK AND COMPLIANCE

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Rising infrastructure costs, increasing customer acquisition rates, lack of customer loyalty, and decrease in average revenue per user are some of the challenges, the telecom industry is facing. In addition, both the volume of data and applications is increasing, making it difficult for service providers to identify and stay focused on growth drivers.

At Xchanging, we help you mitigate these challenges

by providing data mining and real time intelligence capability, which helps you understand what customers want. In addition, we also help you segment databases, to enable you to offer more targeted products and services, and understand customer profitability (by segments).

TELECOMS

XChANgINg’S TELECOM SpECIFIC ANALYTICS OFFERINgS

• Churn Prediction Modeling• Cross Sell/Up Sell Analysis• Loyalty Analysis

• Customer Profiling and Segmentation• Sentiment Analysis• Transactional Behaviour Analysis

given the competitive nature of the industry and the limited differences in product features, insurance companies are always looking for ways to differentiate.

Xchanging’s Strategic Business analytics capability,

can help you come up with customised products, at competitive pricing. Moreover, our data Analytics offering can help you in fraud detection.

INSURANCE

XChANgINg’S INSURANCE SpECIFIC ANALYTICS OFFERINgS

• Plans and Pricing Analysis• Customer Segmentation

• Churn Analysis and Loan-to-Value Modeling (LTV)

• Loyalty ModelingCUSTOMER

• Severity Analytics • Loss Reserves Forecast

• Process Optimisation

CLAIMS

• Outcome-based Pricing Models• Fraud Detection

• Collection and Delinquency Analysis

RISK!

• Customisable Reporting and Dashboard Functionality

• Claims Predictive Analysis• Business and Industry Dashboards

• Fraud Reporting• Reserve Analysis, Competitor Analysis

and Risk Analysis ReportsORgANISATION AND MARKET

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Being an asset intensive business, the transportation companies are focused on maximising asset utilisation. In addition, due to a shift towards multi-modal transportation system, organisations want to have a more in-depth understanding of how people travel, for maximum utilisation of each mode.

Xchanging’s domain focused analytics capability can help companies consolidate and analyse the large volumes of data (collated from multiple transportation

modes) by providing real time forecasting methodologies, to gain an actionable insight.

Our Fleet Optimisation analytics offering can help you analyse data generated by equipment and understand the usage patterns.

Xchanging’s preventive Maintenance analytics can help you collate and analyse equipment-generated sensor data, in order to, maximise production uptime, and minimise costly unscheduled downtime.

TRANSpORT

XChANgINg’S TRANSpORTATION SpECIFIC ANALYTICS OFFERINgS

• Demand Forecasting• Vehicle Planning and Scheduling

• Root Cause Analysis (for trip cancellation)

FLEET OPTIMISATION

• Preventive Maintenance• Corrective Maintenance

• Deferment Analysis

ASSET INTEgRITY

The oil and gas companies have traditionally been harnessing data for exploration, production, refining and processing. however, with growing data volumes, it is becoming increasingly difficult for companies to deduce and verify meaningful information.

Not surprisingly, the industry is now turning to analytics for

predictive maintenance, forecasting, analysis, energy trading, buy/sell, trade off, risk management, and optimisation.

Xchanging’sdomainspecificanalytics offerings can help enhance asset utilisation, reduce downtime, increase production, and reduce non-productive drilling time.

OIL ANd gAS

XChANgINg’S OIL ANd gAS SpECIFIC ANALYTICS OFFERINgS

• Reserve Forecasting• Profitability Analysis

• Benchmarking• Competitor Product Analysis

OIL AND gAS

• Demand Planning and Forecasting• Equipment Reliability Modeling• Inventory Analysis

• Compliance Reporting and Analysis • Monitoring Dashboards

ASSET INTEgRITY

• Optimisation in Exploration and Drilling • Risk Assessment and Modeling

EXPLORATION

• Route/Load Optimisation• Pipeline Risk Assessment

• Storage Optimisation• Lead Time Analysis

TRANSPORTATION

The hotel industry is challenged with unused inventory, fluctuating room rates and demand for excellent services. hence, companies are focusing on: understanding the decision factors that attract a customer to a hotel, understanding past purchase behaviour and preferences, and collating and evaluating property data, to identify areas of operational improvement.

Xchanging’s analytics expertise can help this industry unlock the power of analytics, by tapping into transactional data and digital data to discover

actionable insights. Our wide range of hospitality focused analytics solutions can help you:

• Improve capacity utilisation, by fixing optimal room rates

• Improve customer satisfaction, by collating guest profile and preferences, to cater to demanding customers

• Improve campaign effectiveness and deliver improved returns, by profiling sales and inventory data

hOSpITALITY

XChANgINg’S hOSpITALITY SpECIFIC ANALYTICS OFFERINgS

• Loyalty Management • CSAT Drivers

MARKETINg

• New Location Launch Analysis • Product Assortment Analysis

• Customised Offering Analysis

POPULAR PRODUCTS

• Customer Segmentation • Customer Lifetime Value

CUSTOMER

• Customer Buzz Analysis• Sentiment Analysis

• Response Rate/Activation Modeling

ORgANISATION

AMERICAS 281 Winter Street Suite 380, Waltham, MA 02451, USAPhone: +1 (781) 916 9111enterprise-us@xchanging.com

EUROPE The Walbrook Building, 25 Walbrook, London, EC4N 8AQ, UKPhone: +44 (20) 3604 6999enterprise-eu@xchanging.com

ASIA-PACIFIC Xchanging Towers, SJR iPark, EPIP Area, Whitefield Bangalore, 560 066, IndiaPhone: +91 (80) 3054 0000enterprise-apac@asia.xchanging.com

FINd OUT MORETransform your business, stimulate growth.

ABOUT XChANgINgXchanging is a global business processing,technology and procurement servicesprovider, with over 8,000 people servingcustomers in 48 countries. These three service lines are applicable across industries, as well as industry-specific offerings for insurance and financial services companies.

We have a ten-year track record ofinnovation and reliable delivery, andanticipating and responding to ourcustomers’ needs. Our service quality isreflected in the industry awards andworld-class certifications we receive.

© 2014 Xchanging 04/06/14

Realise more at: xchanging.com/business-analyticsBusiness Processing/Technology/Procurement

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