Analytics Academy: How Raleigh empowers employees to make ... of... · Ruffin’s feedback to align...
Transcript of Analytics Academy: How Raleigh empowers employees to make ... of... · Ruffin’s feedback to align...
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Analytics Academy: How Raleigh
empowers employees to make
data-driven decisions
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Mary Vigue
• Budget and Management Services Director
Monica Chaparro
• Strategic Planning & Performance Manager for the City of Raleigh
• Academy Co-Founder
Rafael Baptista
• Senior Strategic Planning & Performance Analyst
Who we are
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What we do
- Run Raleigh’s Strategic Planning and Performance Analytics Academy
- We provide high quality training on topics of Strategic Planning, Performance Analytics, Continuous Improvement and Budgeting to City Employees
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Selected List of Topics
• Principles of Departmental Business Planning • Data Integrity • Budget Boot Camp • How to Analyze and Use Data in Decision Making• Behavioral Economics• Principles of Continuous Improvement • Logic Modeling • Data-Driven Decision Making
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• 296 employees attended
• 759 total attendance
• 20 topics over three years
• Number of negative evaluations in FY19: 0
• % of Departments reached: 100%
• Return Rate: 53%
Our Results
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• What are unmet needs in your organization around strategic planning, innovation, continuous improvement and performance analytics?
• What support is currently provided for those areas in your organization?
Participant Activity
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• Managed by the Budget and Management Services Department
• Advised by Academy Steering Committee • Assess progress of strategic plan• Look at departmental business plans • Academy schedule approved by City
Manager's Office
How we manage the Academy and select topics
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Participant Activity
• Who could be possible partners for you?
• What are potential information sources that could help you pick course topics?
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How we run our sessions
• Highly interactive • Candy and Play-Doh • Attendees get all session materials after
the session• Pull examples from within the
organization whenever possible
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Some activities from our sessions
• Developed performance measures for a bakery
• Balanced City budget with budget simulation tool
• Developed a business case for their program
• Identified ways to improve Fire turnout times
• Identified process improvement opportunities in their program
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• The importance of executive buy-in • The importance of piloting things • Training topics align to Corporate
Business needs• We put a lot of thought and effort into
each presentation • We put the right people teaching the
right classes
Keys to Our Success
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• If teaching a complex subject, have multiple instructors present
• Be willing to adapt and change
• Need for resource bank
Lessons Learned
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The future of the Academy
• Offering different tiers of training • Foundational vs Advanced
• The City did Innovation Academy, Lean Six Sigma and Behavioral Economics this year to test cohort project based training
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Time for Questions
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Thanks for Coming Mary Vigue
Rafael [email protected]
@RafaelBaptista5https://www.linkedin.com/in/rafaelbaptista1/