Analysis Worskeet Boxed
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Transcript of Analysis Worskeet Boxed
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7/26/2019 Analysis Worskeet Boxed
1/2
Pre Intermediate 4
Analysis - letter of complaint
1
Which is more appropriate? Letter 1 Letter 2
Why?
3
2
These are extra expressions. Where in the letter should they be? Tick
the correct box.
Paragraph1
Paragraph2
Paragraph3
Paragraph 4
1. I am writing to express
my dissatisfaction with the
quality of the service
provided by your centre.
2. I demand an immediate
replacement or a full
refund or I shall be forced
to ta!e the matter further.
". I spo!e to the teacher
about it but he refused to
explain the grammar point
again.#. I would appreciate if the
bro!en chairs could be
replaced as soon as
possible.
Look at the letters and match the following heading to the
paragraphs
$aragraph 1 a. %uggest what should be done
$aragraph 2 b. state reasons for writing
$aragraph " c. state what you did
$aragraph # d. state complaint&s' in detail
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7/26/2019 Analysis Worskeet Boxed
2/2
Pre Intermediate 4
Analysis - letter of complaint
!ead the following sentences and match words in bold to the correct
de"nition.
1. To begin with in your brochure it stated that there would be no more
than eighteen students in one class.2. #owe$er there are twenty students in my son(s class.". %oreo$er the classroom facilities are in a neglected condition.#. To sum up the low quality of the course does not correspond to the
standard you promised in your advertisement.
a. to give more reasons for your argument
b. to start presenting ideas.
c. to summarise the content of the letter.
d. to contradict two ideas.
&
'(ill in the gaps with the correct linker )to begin with * howe$er *
moreo$er * to sum up+
1. I was told I had to register before I )oin a course. ********************
when I went to the centre the customer services( representative told me
it was not important.2. I have a lot of problems with my boo!. ******************** the page
numbers are missing. ************************* the copy I received is old
and loo!s li!e it has been used before.". ******************** this has been a terrible experience for me and I