An overview of our department’s self managed services.

An overview of our department’s self managed services

First in line – every time

Our online accounts, Express Plus apps and phone self service, are easy and convenient ways for you to complete your Centrelink, Medicare and Child Support business without having to wait on the phone or queue at a service centre.

Online options

• Centrelink

• Medicare

• Child Support

• Express Plus apps

• Document Lodgement Service (DLS)

• Phone Self Serviceand Place in Queue

• Payment Finder

• Service Finder

• myGov

• eHealth

Smith, Barbara

moved the image to the right so all the text is visible

You can link the following accounts to your myGov account:

• Medicare

• eHealth

• Centrelink

• Child Support

• Department of Veterans’ Affairs

• National Disability Insurance Scheme

• Australian Taxation Office

• Australian JobSearch

When using your myGov account you only needa single username and password.

myGov

Register for a Centrelink online account

Use your Centrelink onlineaccount to:

• claim a range of Centrelink payments

• receive online letters

• update, view or print most of your details

• submit and request documents using DLS

• apply for an advance payment and more

Express Plus Centrelink apps

Use an Express Plus app to:

• report your employment income

• update your contact details

• apply for an advance

• subscribe to and view your online letters

• view your payments and transaction history

• capture and upload documents using DLS

Medicare online account or Express Plus Medicare app

Use a Medicare online account or Express Plus Medicare app to do a range of Medicare business including:

• claim Medicare benefits

• update your contact details

• view and update your bank account details

• request a duplicate or replacement card

Child Support online and Express Plus Child Support app

Use a Child Support online account or Express Plus Child Support app to:

• update your contact and bank account details

• check your payments and receive notification when there is a new payment

• receive online letters

• advise of a change of care arrangement

• advise of a non-agency payment, and more.

In your online account you can also:• send and receive secure messages

including attachments

Online tools to help you submit documents

DLS will save you time and the inconvenience of coming into our offices

• use DLS from your computer - you can scan a document and log on to your online account

• use DLS from your mobile device - you can take a photo and upload it using your app

Online tools to help you use your online account

• Instructional videos will help you to do your business online. These videos are available on the Human Services YouTube page and at humanservices.gov.au

• Step-by-step guides will show you how to complete a range of transactions using your online account. These guides are available on humanservices.gov.au

Online tools to help find payments and services

Payment Finder and Service Finder are interactive tools to help you:

• find payments and services relevant to your circumstances

• step through information when and where it suits you

Payment Finder and Service Finder are available on humanservices.gov.au

Centrelink Phone Self Service and Place in Queue

• Hear, request and update information relevant to your payment type

• Report income

• Place in Queue provides an option for some customers to elect a call back

• Customers must have phone PIN set up

Self service – 136 240Reporting – 133 276

If you don’t have access to a smart phone or computer with an internet connection, you can access our online services using the computers at one of our service centres, Agents and some Access Points.

Centrelink Confirmation eServices(CCeS)

• CCeS is an online service that provides a simple and secure way to confirm a customer’s eligibility for your concessions or services

• It provides you with real time customer information

• To apply to become a Centrelink Confirmation eServices participant, visit the ‘Business’ section of the Human Services website:

http://www.humanservices.gov.au/business/services/centrelink/confirmation-eservices/



Thank You

• Go to humanservices.gov.au/selfservice to find out about self managed services, including online accounts, phone self service and Express Plus apps

• Check out :

Payment Finder and Service Finder to find out what payments and services may be available to you.

http://www.humanservices.gov.au/customer/subjects/self-service

http://www.humanservices.gov.au/customer/subjects/self-service

An overview of our department’s self managed services.

Documents

Transcript of An overview of our department’s self managed services.