Legionella Guidelines - An update and the consequences of getting it wrong
An IT Paradigmology Update
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Transcript of An IT Paradigmology Update
1© ASL BiSL Foundation
Yale University, New Haven, July 18 2014
IT Paradigmology Update
Mark Smalley, IT Paradigmologist
2© ASL BiSL Foundation
Hap
pin
ess
(%
)
Manager
Pro
gra
mm
er
Consu
ltant
Para
dig
molo
gis
t
Work is more fun than fun – Noël Coward[Smalley.I
T]
THE SERVICE MANAGEMENT
INAUGURAL CONGRESS
IT Paradigmologist
3© ASL BiSL Foundation
Thinking about thinkingThinkin
g about thinkin
gTED Talks
Ken Robinson 2006
4© ASL BiSL Foundation NashvilleSt Paul Osaka Tokyo Birmingham
ChicagoLondon Fort Lauderdale
Cary Phoenix
AntwerpLas Vegas Malmö Singapore Kuala Lumpur
EdmontonCalgary Toronto New York Edina
New Haven
5© ASL BiSL Foundation5
Emanuel School (1594)
6© ASL BiSL Foundation
Emanuel School (1889)
7© ASL BiSL Foundation
1964
“tends to become a little confused at times”
“A pleasant, thoughtful boy”
8© ASL BiSL Foundation Photo: Roger George Clark
Tim Berners-Lee
Another thoughtful boy
9© ASL BiSL Foundation
Blame Tim…
10© ASL BiSL Foundation
True story
11© ASL BiSL Foundation
6%-10% productivity loss
12© ASL BiSL Foundation
Demand-Supply-Use
UserOrg Demand
SupplyUse
InfoSyst
ITOrg
13© ASL BiSL Foundation
Demand-Supply-Use
UserOrg Demand
SupplyUse
InfoSyst
ITOrg
Realize actualvalue
Identify potential
value
DevelopIntegrateDeployDeliver
14© ASL BiSL Foundation
YouTube – TheMrTubeX“Japanese Precision - Walk it
out!”
15© ASL BiSL Foundation source: theworkplacetherapist.com
What do IT People think about Business people?
• Don’t know what they want• Are always changing their mind• Won’t take responsibility• Are never satisfied• Blame us for everything
16© ASL BiSL Foundation
Source: Paul Wilkinson, www.abcatwork.nl
17© ASL BiSL Foundation
What do Business People think about IT people?
• Are bureaucratic and slow• Can’t communicate in normal language • Think that they know what we want • But don’t have a clue what we need• The last people we want to call
18© ASL BiSL Foundation18
19© ASL BiSL Foundation
“IT doesn’t understand the business, but the business’
understanding of IT is even worse”
Prof. Jerry Luftman
20© ASL BiSL Foundation
“I don’t want questions, I want solutions!”
Charles Araujo, President Elect, itSMF USA
“Talk benefits, costs and risks.” John Krogh, Managing Partner, SMArt
“I’m entitled to IT!” Hank Marquis, Practice Director, Global Knowledge
Business expectations
21© ASL BiSL Foundation
Context
22© ASL BiSL Foundation
What’s up?!
Prod
uct
ivity
Ineq
ual
ity
Employm
ent
Well-being
Dis
ruption
Con
nec
tedne
ss
Wilkinson & Pickett,
The Spirit Level (2009)Fleck, Glaser &
Sprague,
The Compensation-
Productivity Gap (2011)
Sharing economy
23© ASL BiSL Foundation
What’s up?!
The world is flat
We needinformation
Thingschangerapidly
Information systems are
complex
24© ASL BiSL Foundation
IT context
25© ASL BiSL Foundation
The good old days
Source: www.culture24.org.uk/science-and-nature/technology/art7536
1
26© ASL BiSL Foundation
Nowadays
Source: http://marketingland.com/the-silos-that-dog-us-putting-them-out-to-pasture-25642
27© ASL BiSL Foundation
Modern I&T needs a radically better approach
Critical & complexSystemic & emergent
Specialized & decentralized
More valuable I&TQuicker delivery
Better value realization
More reliable/resilient
Cheaper Multi-disciplinary
approachT-shaped professionalsDisciplined flexibility
28© ASL BiSL Foundation
29© ASL BiSL Foundation
Some IT trends – Agile and DevOps
30© ASL BiSL Foundation
BUSINESS
AD/AM
ITSM
Evolution of multi-disciplinary approaches
Desig
n
Deploy
Develop
Integrate1)
Deliver2
)
Identify
IT Value Chain• Identify value from
I&T• Design functionality• Develop
functionality• Integrate
applications• Deploy applications• Deliver IT services 1) Not Continuous Integration of Code
2) Not Continuous Delivery of Software
Releases
31© ASL BiSL Foundation
BUSINESS
AD/AM
ITSM
Evolution of multi-disciplinary approaches
Desig
n
Deploy
Develop
Integrate
Deliver
Identify
IT Value Chain• Identify value from
I&T• Design functionality• Develop
functionality• Integrate
applications• Deploy applications• Deliver IT services
Agile
DevOps
32© ASL BiSL Foundation
Dave van Herpen
33© ASL BiSL Foundation
Fewer rules, better behaviour
@daveherpen
34© ASL BiSL Foundation
Agile
ScrumXP
DSDM FDD
Kanban
SAFe
@daveherpen
35© ASL BiSL Foundation
Agile mindset in the enterprise
Customer Satisfaction over SLA compliance
Attitude & collaboration over Certification
Control of results over Control of activities
Adaptivity over Procedures
@daveherpen
36© ASL BiSL Foundation
The trouble with Scrum...
@daveherpen
37© ASL BiSL Foundation
DevOps
Continuous Build
Integration
Deployment
Delivery Quality Testing
@daveherpen
38© ASL BiSL Foundation
DevOps in real lifedev
ops@daveherpen
39© ASL BiSL Foundation
DevOps in real lifedev
ops
sec
supp
cust
arch
test
ext
@daveherpen
40© ASL BiSL Foundation
Agile ITSM
www.brighttalk.com/webcast/9795/114767
41© ASL BiSL Foundation
But wait!
•What’s wrong with this picture?
•Something’s missing!
•Who actually realizes the value of I&T?
BUSINESS
AD/AM
ITSM
Desig
n
Deploy
Develop
Integrate
Deliver
Identify
42© ASL BiSL Foundation
Users Users Users Users
Cartoon: Hugh Mac Leod, www.gapingvoid.com
43© ASL BiSL Foundation
BUSINESS
AD/AM
ITSM
USE
Use – the weakest link?
Desig
n
Deploy
Develop
Integrate
Deliver
Identify
IT Value Chain• Identify value from
I&T• Design functionality• Develop
functionality• Integrate
applications• Deploy applications• Deliver IT services• Use information
systems & IT services
44© ASL BiSL Foundation
If the IT Department builds cars,
who helps the drivers to get to the right destination?
45© ASL BiSL Foundation
Userorg
Demand
SupplyUse
Infosyst
Supply
ITprov
ITdep
t
C&C
A&A
ITafdIT
dept
46© ASL BiSL Foundation
Userorg
ITdep
t
ITafd
Userorg
ITprov
ITdept
47© ASL BiSL Foundation
IT Promiscuity
You’re seeing someone else, aren’t you?
What’s wrong with me?Are my CI’s sagging?
Do my services look too big in this catalogue?Don’t you love me anymore?
What are your options?…
48© ASL BiSL Foundation
Userorg
ITdep
t
ITafd
3
1
2
1. Work for an external service provider2. Become a broker 3. Help the business with I&T
49© ASL BiSL Foundation
Demand-Supply-Use
50© ASL BiSL Foundation
PARTNERSCUSTOMERSSUPPLIERS
BUSINESS
AD/AM
ITSM
SUPPLIERS
Gaps
Agile
DevOps
BiSL
51© ASL BiSL Foundation
Business Information Mgmt
51
• Decide how I&T can help your business survive and succeed
• Delegate the T to the IT provider
• Organize the I
• Ensure effective and efficient use of I&T
52© ASL BiSL Foundation
Informationstrategy
I-organizationstrategy
Functionalitymanagement
Management processes
Use management
Connectingprocesses
Connecting
processes
• Decide how I&T can help your business survive and succeed
• Delegate the T to the IT provider
• Organize the I
• Ensure effective and efficient use of I&T
BIM & BiSL
2
1
34
1
2
34
53© ASL BiSL Foundation
Planning and resourcemanagement
Financialmanagement
Demandmanagement
Contract management
Use management Functionality management
Information strategyI-organization strategy
Connectingprocesses
Changemanagement
Transitionmanagement
End usersupport
Business datamanagement
Operational supplier
management
Specifyinformation requirements
Design non-automated
informationsystems
Prepare transition
Review and testing
Establishbusiness process
developments
Establish information
chain developments
Establishtechnologicaldevelopments
Management
Processes
Connectingprocesses
Infor-mationcoor-
dination
Strategic user relationship management
Strategic supplier
management
Define I-organization
strategy
Strategic information
partnermanagement
Informationlifecycle
management
Informationportfolio
management
BiSL (2012 edition)Str
ate
gic
Managin
gO
pera
tional
54© ASL BiSL Foundation
BiSL connects product owners & service owners
55© ASL BiSL Foundation
BiSL addresses effective and efficient use
56© ASL BiSL Foundation
Demand-Supply-Use
UserOrg Demand
SupplyUse
InfoSyst
ITOrg
BIM ALM
57© ASL BiSL Foundation57
“When I use a word,” Humpty Dumpty said,
in rather a scornful tone, “it means just what
I choose it to mean – neither more nor less.”
Lewis Carroll, Through the Looking Glass
‘ALM'
Application Lifecycle Management
58© ASL BiSL Foundation
Str
ate
gic
Managin
gO
pera
tional
ASL (2009 edition)
Software control
and distribution
Changemanagement
Usesupport
Continuity management
IT operationsmanagement
Configurationmanagement
Applicationportfolio
management
Applicationlifecycle
managementIT
develop-ments
strategy
Customer environment
strategy
Realization
Design
Implemen-tation
Contract management
Planning and control
Qualitymanagement
Financialmanagement
Suppliermanagement
Application supportApplication maintenance
and renewal
Application strategyApplication management
organization strategy
Impactanalysis
Testing
Capabilitiesdefinition
Technologydefinition
Supplierdefinition
Accountand marketdefinition
Servicedelivery
definition
Customerorganizations
strategy
Connectingprocesses
Services Applications
Management
Processes
59© ASL BiSL Foundation
ASL (2009 edition)
Enable useof applications
Determine applications’
future
Change applications
Application supportApplication maintenance
and renewal
Str
ate
gic
Managin
gO
pera
tional
Organize AM
Application strategyApplication management
organization strategy
Connectingprocesses
Services Applications
Management
ProcessesManage AM
60© ASL BiSL Foundation Capgemini
Applicationportfolio
management
Applicationlifecycle
managementIT
develop-ments
strategy
Customer environment
strategy
Customerorganizations
strategy
Determine applications’ future• Think lifecycle, think
rationalization, think building a new city in the old city• Close collaboration with
business partners• Determine business
value and technical value• Evaluate business and
technical developments• Make strategic plans for
applications • Set policy for changes
etc.
61© ASL BiSL Foundation
Software control
and distribution
Changemanagement
Realization
Design
Implemen-tation
Impactanalysis
Testing
Change applications
• Based on business demand and non-functional requirements• Develop new functionality or
integrate suppliers’ new releases• Agile/Scrum for quick and
‘first time right’ incremental development• DevOps for highly-
automated continuous deployment • Test-Driven Development
for better design
62© ASL BiSL Foundation
Software control
and distribution
Changemanagement
Usesupport
Continuity management
IT operationsmanagement
Configurationmanagement
Enable use of applications
• Provide 2nd/3rd line support• Communicate proactively• Ensure application
availability and performance• Even under extreme
circumstances (continuity)
63© ASL BiSL Foundation
ASL & BiSL
• Process models for AM & BIM• Implementation guidance• Examples of use• Recognized by ITIL®, COBIT® etc.• Foundation level training• Multiple choice exam (APMG)• Owned by non-profit ASL BiSL Foundation
64© ASL BiSL Foundation
ITILASL
Framework fetishism
ArtifactLifecycle phase Business Information IT Services
Appl / Infra
Architecture & Design
Realization & Implementation
Operations & Support
BiSL
TOGAF BABOK
COBIT
DSDM / PRINCE2 / PMBOK
65© ASL BiSL Foundation
Please keep in touch
• Newsletter: at www.aslbislfoundation.org• Twitter: @aslbisl• LinkedIn: ASL BiSL Foundation (EN & NL)• Facebook: ASL-BiSL-Foundation
@marksmalley