An Introduction toThe Spiceworks Help Desk

& User Portal

This Afternoon’s Topics:

Help Desk- Why Use a Help Desk Anyway?- Understanding Ticket Workflow- Ticket Creation & Organization- Working a Ticket in Spiceworks

This Afternoon’s Topics:

User Portal- Why Use a User Portal Anyway?- Managing Communication - In & Out- Setting Up Your User Portal- Managing Your Content

“If you ever need a helping hand, youʼll find one at the end of your arm... as you grow older you discover that you have two hands - one for helping yourself, the other for helping others..”

- Audrey HepburnAmerican Actress

“You cannot help men permanentlyby doing for them what they coulddo for themselves.”

- Abraham Lincoln16th US President

“An integrated help desk solution isan imperative part of any modern information system. It yields healthier networks, happier users, and saner systems administrators.”

- Sir Winston ChurchillBritish Prime Minister

Hello.

Note to self.

Note to self.

Note to self.

Note to self.

Note to self.

Note to self.

Note to self.

Note to self.

Note to self.

Note to self.

Note to self.

Note to self.

Note to self.

Note to self.

Note to self.

Note to self.

Note to self.

Note to self.

Help!.

TicketResolution

Ticket

Resolution

Response Collaboration

ReportingChange

Help Desk

How Tickets are Submitted

User Portal

Email

Admin