LIVE CONSULTAN INTRODUCTION TO

LIVE ONE TO ONE CONSULTATIONS

LIVECONSULT

SPRING 2020

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The global market for Telehealth is growing fast. By April 2021, the NHS has mandated as part of its Long Term Plan that all Practices will be required to have a remote live consult capability which patients can access. The NHS is predicting there will be about 30 million video consultations per year by 2024.

Supported Health, part of the Supported Business Group, have developed their Live Consult video 1-2-1 solution for the public and private health sectors, enabling easy to use remote consultations via voice, video and instant messaging.

With no disruption to Practices, it’s designed to drop into existing operations with minimal friction and offers considerable benefits to Practices in terms of efficiency and savings. For the patient it’s a very convenient new option to receive a confidential consultation.

ARE YOU READY?

LATEST PROJECTIONS

“Digital solutions should be used in every GP Practice”

The GP Partnership Review argues that digital solutions could help support GPs and others ‘in their roles and career choices’ and that this must include mobile working solutions.

For example, smartphones enable real-time video consultations and, if used appropriately, can help both the patient and the GP. Additionally, tablets can enable clinicians to remotely access and input into electronic patient health records.

“By 2024 up to 30 million outpatient appointments will be undertaken virtually”

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WHAT ARE THE KEY FEATURES?

OUR LIVE CONSULT SOLUTION

£ Caters for 1-2-1 voice, video and IM chat

£ Available over desktop, tablet and mobile with native mobile app arriving Summer 2020

£ Book via Practice receptionist or website

£ Virtual waiting room displaying local adverts from the Practice

£ Broadband check on both parties prior to consultation

£ Post-session survey for both parties

£ Display Doctor or Consultant availability in real-time on your Practice website

£ Securely record sessions and download to Practice for storage

£ Connect to third party systems easily over Live Consult API

£ Ability to involve a further person in the Practice for additional help or triage (coming soon)

With broadband speeds improving significantly over the past few years and being placed on NHS Practices and Hospitals to handle more face to face appointments, remote video consultations need to be seriously considered given the greater availability of video streaming technology.

This will not only present greater efficiencies and cost savings to the Practices and Hospitals, but also provide better service to patients, who do not necessarily have the time to travel to make an appointment, and then wait further time for the GP or consultant to see them. With the average wait to see a GP now being around two weeks, they could also get to see a GP more quickly. If a patient is looking for a quick symptom diagnosis or a routine follow up appointment, surely a video call is the answer.

Live Consult is designed to slip into the normal day to day operations of a busy Practice / Hospital Reception – it’s not designed to take your patients away to another Practice or disrupt the usual GP Practice funding model.

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The Live Consult solution uses WebRTC, a much used streaming standard, and is fully scalable. It works on most popular browsers, meaning there’s no need to install software, and it’s secure – meeting stringent US standards including HIPAA, BAA and Safeharbor regulations. All sessions are recorded and stored on Amazon Web Services (AWS) in full-colour HD and encrypted up to AES-256 format.

The solution is designed to be easy for a patient or Practitioner to use in just four simple steps.

HOW IT WORKS

Accessible via desktop, tablet and mobile You can use Live Consult via your desktop computer, a tablet or even your smartphone. Our solution is fully responsive.

What’s more, our solution takes advantage of cloud-based technology meaning there’s no additional hardware or software required.

Book an appointment straight from our app In Summer 2020 we will release a native app to provide further convenience for patients and enhance patient communications by using push notifications.

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�2�1 �3 �4THE PATIENT’S JOURNEY IN FOUR STEPS

KEY FEATURES

Click the link provided by the GP or Hospital

receptionist.

The patient enters the virtual waiting room.

The session with the GP or consultant

begins.

A quick connection test is performed on the

patient’s device.

CLOUD

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Detailed reporting Search for records by time, date, NHS ID, GP, etc. all via our portal. All reports are fully exportable in common formats.

Recordings available for playback Each recorded session file displays a side-by-side view of both GP and patient along with date and time stamp and patient name, compatible with most media players.

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HOW IT WORKS CONT.

Other features include:

• Opportunity for GPs and Consultants to retrieve and store patient sessions locally, once finished.

• An accompanying Instant Messaging module built-in which can enable sending of two way messages, electronic leaflets etc.

• SMS messaging, WhatsApp, Facebook Messenger and native mobile app push notifications can be integrated into the Live Consult solution and are coming soon.

• Appointments can also be booked directly from the Practice web site – where you could show a panel of your GPs / Consultants who have agreed to use Live Consult. The website could show GPs and consultants and their current status e.g. available, busy or not working.

• Live Consult is designed to easily integrate into third party platforms. For example, scheduling systems via our API.

• Business hours support is available, with calls to a help desk and ticketing solution in place.

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If patient pays, use to ‘queue jump’ or have a consult for free if they pre-book

Extend surgery hours using this service or provide an ‘out of hours’ service

Could be used for routine follow-up advice or results e.g. blood test results with a nurse rather than GP

Check GP availability on Practice website schedule or email in for appointment

Offer live consultations over desktop, tablet and mobile (with native app arriving Summer 2020)

To be used as an alternative to ‘face to face’ offered by a Practice’s receptionist to consult with a Practice GP or

wider off-site GP team

HOW THE SERVICE COULD BE USED

Live Consult has been designed to be easy to put into practice, with minimal training of specialists. The solution can be further customised as it has been scoped from the outset to be used in different types of deployment – in a GP Practice, NHS Hospital Clinic set up, or to even to provide live remote or in bureau counselling. The solution also allows for ease of connectivity to legacy platforms and supports interoperability through APIs.

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A strong and reliable broadband connection is required at the Practice, with equally fast upload and download speed available. We recommend an 8Mb or above connection (the service performs a simple speed test on the first use of the platform before the session begins, for both the doctor and patient).

WHAT A PRACTICE NEEDS TO GET READY

Discuss with your team which staff members of your Practice will be providing live 1-2-1 advice to your patients and who will be set up on our Live Consult gateway.

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AVAILABLE FEATURES

PACKAGE DETAILS ENTRY0-5 GPs*

INTERMEDIATE6-10 GPs*

ADVANCED1 1 or more GPs*

Creation of custom user interface check check check

Provision of web / mobile chat check check check

Live feed of specialist availability check check check

Call & video recording & encryption check check check

Reporting check check check

Insights & analytics check check check

Rostering & scheduling module check check

Initial training via WebEx (2 hours) check check check

Business hours support check check check

Option to add card charging of patient check check

Enterprise pricing check

HOW WE CHARGE FOR THE SOLUTION

£ Set-up fee

£ Cost per minute (depending on number of GPs / Consultants using service)

£ Monthly minimum licence (depending on number of GPs / Consultants using service) - Includes a FREE bundle of monthly video calls**

**Please talk to us about your Practice’s requirements and we will be happy to provide a quote.

*GPs or consultants

For more information please contact:

+44 (0)203 898 0111 info@supportedhealth.co.uk www.supportedhealth.co.uk

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Supported Health is a subsidiary of Supported Business Ltd.

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LIVECONSULT