An Introduction to and. Fortune Brands Publicly Traded on NYSE: Stock Symbol (FO) A Sample of...

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An Introduction to and

Transcript of An Introduction to and. Fortune Brands Publicly Traded on NYSE: Stock Symbol (FO) A Sample of...

An Introduction to

and

Fortune Brands Publicly Traded on NYSE: Stock Symbol (FO)

A Sample of Fortune Brands Companies

Founded in 1954 as United Cabinet Company; evolved into Aristokraft, Inc.

Founded Decora in 1976

Acquired Kemper Cabinets in 1998 to become MasterBrand Cabinets, Inc.

Acquired NHB in 1999

Acquired Omega Group in 2002

Purchased Capital Cabinets in 2003

13,000 associates strong

Annual Revenues surpassing $1.8 billion

MBCI’s Strong Growth History

Utah ColoradoKansas

Nebraska

South Dakota

North DakotaMontana

WyomingIdaho

Oregon

Washington

Nevada

New MexicoArizona

California

Alaska

Hawaii

Minnesota

Iowa

Missouri

Oklahoma

Texas

Arkansas

Louisiana

Wisconsin

Illinois

TennesseeNorth Carolina

Georgia

SouthCarolina

Ala.Miss.

Fla..

Kentucky

INOhio

VirginiaWV

Pennsylvania

New York

Maine

NHVT

Michigan

DelawareMaryland

New Jersey

Massachusetts

Rhode IslandConnecticut

DC

Arthur,ILArthur,IL

Richmond,INRichmond,IN

Auburn,ALAuburn,AL

Hillsboro,ORHillsboro,OR

Grants Grants Pass,ORPass,OR

Martinsville, VA

Kemper Manufacturing Facilities

Introduction to Kemper

Kemper offers versatile and affordable cabinetry for any room of the home.

Positioned to take cabinetry beyond the kitchen and into other living spaces

Trusted by professionals

What Kemper Brings to You & Your Customers

Trademark “Menu-Driven” Program

Choice BASICS Choice UPGRADES

BOX Construction: 3/8” Furniture board box Standard laminate ends

DRAWER Construction: 3/4” wood dovetail drawer 3/4 extension undermount guide

BOX Construction Options:1) Plywood ends construction (PE)

3/8” plywood sides3/8” furniture board back & topFinished ends must be specified

2) All plywood box construction (APC)3/8” plywood boxFinished ends must be specified

3) Furniture finished plywood end panels5/8” finished veneer end panels

DRAWER Guide Options:1) Full extension guide (FX)2) Full extension guide with Smart Stop (PG)

Key Drivers of Customer Satisfaction*• Receiving Highest Quality Products as Expected on Initial Delivery• Receiving Replacement Parts Promptly to Keep Project on Schedule• Easy Correction of Problems the First Time Around

How Does Drive Customer Satisfaction?• Industry-Shattering EXPRESS RESPONSE Program - Replacement Parts Ready to Ship in 4 Days• Knowledgeable & Empowered Customer Service Team – Call Response Time: 18 Seconds

*Specialists in Consumer Understanding 2000

Customer Satisfaction = Referrals = MARKET SHARE

Meeting Consumers’ Needs for Service

Delivery agent contacts consumer within 24 – 48 hours Delivery to consumer occurs within 5 days of receipt

Purpose: To provide the option of delivering directly to a job site or customer’s residence

Guidelines:

Contact Your Kemper Sales Representative or Customer Service for Details

Home Delivery Program

Replacement due to damage or defect Mis-shipped items Customer order errors Order entry errors Items omitted from the original order Items shipped but not delivered

Purpose: To expedite orders when customers need product faster than normal lead times, including off-the-shelf items as well as cabinets, components, and trim

Guidelines:

Express Response is a No-Fault Process Regardless of Where the Problem Originates.

Express Response Program

Introduction to MBCI & Kemper Kemper Construction, Door Styles, & Finishes Kemper Fundamentals Kemper Customization Designing Selling Installing

Purpose: To provide an educational platform that advances the designer’s level of expertise and enhances the consumer’s experience.

There are several modules in the following categories:

Training Modules

Express ResponseExpress ResponseSolution Cabinets ready to ship in 4 days!

Fashion & StyleFashion & StyleEverything from the latest trends to traditional appeal with full semi-custom design capabilities!

Lifetime Limited WarrantyLifetime Limited WarrantyBeautiful cabinetry supported by one of the best warranties in the industry!

Spend more time selling & Spend more time selling & less time solving problemsless time solving problems

Support your Customers for Support your Customers for life with a reliable warrantylife with a reliable warranty

Give your Customers the Look Give your Customers the Look they’ve been dreaming ofthey’ve been dreaming of

Sell and experience hassle-free selling like never before…

Thank You for Selling…