An Introduction to and. Fortune Brands Publicly Traded on NYSE: Stock Symbol (FO) A Sample of...
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Transcript of An Introduction to and. Fortune Brands Publicly Traded on NYSE: Stock Symbol (FO) A Sample of...
Founded in 1954 as United Cabinet Company; evolved into Aristokraft, Inc.
Founded Decora in 1976
Acquired Kemper Cabinets in 1998 to become MasterBrand Cabinets, Inc.
Acquired NHB in 1999
Acquired Omega Group in 2002
Purchased Capital Cabinets in 2003
13,000 associates strong
Annual Revenues surpassing $1.8 billion
MBCI’s Strong Growth History
Utah ColoradoKansas
Nebraska
South Dakota
North DakotaMontana
WyomingIdaho
Oregon
Washington
Nevada
New MexicoArizona
California
Alaska
Hawaii
Minnesota
Iowa
Missouri
Oklahoma
Texas
Arkansas
Louisiana
Wisconsin
Illinois
TennesseeNorth Carolina
Georgia
SouthCarolina
Ala.Miss.
Fla..
Kentucky
INOhio
VirginiaWV
Pennsylvania
New York
Maine
NHVT
Michigan
DelawareMaryland
New Jersey
Massachusetts
Rhode IslandConnecticut
DC
Arthur,ILArthur,IL
Richmond,INRichmond,IN
Auburn,ALAuburn,AL
Hillsboro,ORHillsboro,OR
Grants Grants Pass,ORPass,OR
Martinsville, VA
Kemper Manufacturing Facilities
Introduction to Kemper
Kemper offers versatile and affordable cabinetry for any room of the home.
Positioned to take cabinetry beyond the kitchen and into other living spaces
Trusted by professionals
Trademark “Menu-Driven” Program
Choice BASICS Choice UPGRADES
BOX Construction: 3/8” Furniture board box Standard laminate ends
DRAWER Construction: 3/4” wood dovetail drawer 3/4 extension undermount guide
BOX Construction Options:1) Plywood ends construction (PE)
3/8” plywood sides3/8” furniture board back & topFinished ends must be specified
2) All plywood box construction (APC)3/8” plywood boxFinished ends must be specified
3) Furniture finished plywood end panels5/8” finished veneer end panels
DRAWER Guide Options:1) Full extension guide (FX)2) Full extension guide with Smart Stop (PG)
Key Drivers of Customer Satisfaction*• Receiving Highest Quality Products as Expected on Initial Delivery• Receiving Replacement Parts Promptly to Keep Project on Schedule• Easy Correction of Problems the First Time Around
How Does Drive Customer Satisfaction?• Industry-Shattering EXPRESS RESPONSE Program - Replacement Parts Ready to Ship in 4 Days• Knowledgeable & Empowered Customer Service Team – Call Response Time: 18 Seconds
*Specialists in Consumer Understanding 2000
Customer Satisfaction = Referrals = MARKET SHARE
Meeting Consumers’ Needs for Service
Delivery agent contacts consumer within 24 – 48 hours Delivery to consumer occurs within 5 days of receipt
Purpose: To provide the option of delivering directly to a job site or customer’s residence
Guidelines:
Contact Your Kemper Sales Representative or Customer Service for Details
Home Delivery Program
Replacement due to damage or defect Mis-shipped items Customer order errors Order entry errors Items omitted from the original order Items shipped but not delivered
Purpose: To expedite orders when customers need product faster than normal lead times, including off-the-shelf items as well as cabinets, components, and trim
Guidelines:
Express Response is a No-Fault Process Regardless of Where the Problem Originates.
Express Response Program
Introduction to MBCI & Kemper Kemper Construction, Door Styles, & Finishes Kemper Fundamentals Kemper Customization Designing Selling Installing
Purpose: To provide an educational platform that advances the designer’s level of expertise and enhances the consumer’s experience.
There are several modules in the following categories:
Training Modules
Express ResponseExpress ResponseSolution Cabinets ready to ship in 4 days!
Fashion & StyleFashion & StyleEverything from the latest trends to traditional appeal with full semi-custom design capabilities!
Lifetime Limited WarrantyLifetime Limited WarrantyBeautiful cabinetry supported by one of the best warranties in the industry!
Spend more time selling & Spend more time selling & less time solving problemsless time solving problems
Support your Customers for Support your Customers for life with a reliable warrantylife with a reliable warranty
Give your Customers the Look Give your Customers the Look they’ve been dreaming ofthey’ve been dreaming of
Sell and experience hassle-free selling like never before…