An Introduction to A Model of Sustainable Organisation (MoSO) The Enhanced Model
21
ors: Terry Rose & Alan Clark V1.2, 10-Mar-2010. act: [email protected] The M oSO Cooperative An Introduction to A Model of Sustainable Organisation (MoSO) The Enhanced Model Elements of Your Journey to Sustainability The MoSO Cooperative This presentation is published under a Creative Commons Attribution-Non-Commercial-Share Alike 2.0 UK: England & Wales License The M oSO Cooperative To find out about MoSO go to: http://www.thecqi.org/MoSO Click mouse to move on
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The MoSO Cooperative. An Introduction to A Model of Sustainable Organisation (MoSO) The Enhanced Model. Elements of Your Journey to Sustainability. Click mouse to move on. To find out about MoSO go to: http://www.thecqi.org/MoSO. - PowerPoint PPT Presentation
Transcript of An Introduction to A Model of Sustainable Organisation (MoSO) The Enhanced Model
Authors: Terry Rose & Alan Clark V1.2, 10-Mar-2010.Contact: [email protected]
The MoSOCooperative
An Introduction toA Model of Sustainable Organisation (MoSO)
The Enhanced Model
Elements of Your Journey to Sustainability
The MoSO Cooperative
This presentation is published under a Creative Commons Attribution-Non-Commercial-Share Alike 2.0 UK: England & Wales License
The MoSOCooperative
To find out about MoSO go to: http://www.thecqi.org/MoSO
Click mouse to move on
Authors: Terry Rose & Alan Clark V1.2, 10-Mar-2010.Contact: [email protected]
The MoSOCooperative
MoSO – The Enhanced Model
MoSO is built up from a number
of main Elements. Here
is the Basic Model again
The Enhanced Model will
reveal more detail about the
Operating System
This presentation is published under a Creative Commons Attribution-Non-Commercial-Share Alike 2.0 UK: England & Wales License
SatisfiedCustomers
Click again to move on and see the Basic Model
again
Authors: Terry Rose & Alan Clark V1.2, 10-Mar-2010.Contact: [email protected]
The MoSOCooperative
MoSO – The Enhanced Model
MoSO is built up from a number
of main Elements. Here
is the Basic Model again
The Enhanced Model will
reveal more detail about the
Operating System
This presentation is published under a Creative Commons Attribution-Non-Commercial-Share Alike 2.0 UK: England & Wales License
Dotted-line boundaries
between the elements
indicate that each element
has the potential to
influence each other and the system as a
whole
Operating System
SatisfiedCustomers
Click again to move on and see the Basic Model
again
Authors: Terry Rose & Alan Clark V1.2, 10-Mar-2010.Contact: [email protected]
The MoSOCooperative
MoSO – The Enhanced Model
MoSO is built up from a number
of main Elements. Here
is the Basic Model again
The Enhanced Model will
reveal more detail about the
Operating System
This presentation is published under a Creative Commons Attribution-Non-Commercial-Share Alike 2.0 UK: England & Wales License
Dotted-line boundaries
between the elements
indicate that each element
has the potential to
influence each other and the system as a
whole
Operating System
SatisfiedCustomers
Customer Needs,
Partners & Suppliers
Daily Work Processes
Click again to move on and see the Basic Model
again
Authors: Terry Rose & Alan Clark V1.2, 10-Mar-2010.Contact: [email protected]
The MoSOCooperative
MoSO – The Enhanced Model
MoSO is built up from a number
of main Elements. Here
is the Basic Model again
The Enhanced Model will
reveal more detail about the
Operating System
This presentation is published under a Creative Commons Attribution-Non-Commercial-Share Alike 2.0 UK: England & Wales License
Dotted-line boundaries
between the elements
indicate that each element
has the potential to
influence each other and the system as a
whole
Operating System
SatisfiedCustomers
Act
Do
Plan Study
Continual Improvement & Innovation
Customer Needs,
Partners & Suppliers
Daily Work Processes
Click again to move on and see the Basic Model
again
Authors: Terry Rose & Alan Clark V1.2, 10-Mar-2010.Contact: [email protected]
The MoSOCooperative
MoSO – The Enhanced Model
People
Leadership
Culture
Management
MoSO is built up from a number
of main Elements. Here
is the Basic Model again
The Enhanced Model will
reveal more detail about the
Operating System
This presentation is published under a Creative Commons Attribution-Non-Commercial-Share Alike 2.0 UK: England & Wales License
Dotted-line boundaries
between the elements
indicate that each element
has the potential to
influence each other and the system as a
whole
Operating System
SatisfiedCustomers
Act
Do
Plan Study
Continual Improvement & Innovation
Customer Needs,
Partners & Suppliers
Daily Work Processes
Click again to move on and see the Basic Model
again
Authors: Terry Rose & Alan Clark V1.2, 10-Mar-2010.Contact: [email protected]
The MoSOCooperative
MoSO – The Enhanced Model
Societal Influences
Learning
People
Leadership
Culture
Management
MoSO is built up from a number
of main Elements. Here
is the Basic Model again
The Enhanced Model will
reveal more detail about the
Operating System
This presentation is published under a Creative Commons Attribution-Non-Commercial-Share Alike 2.0 UK: England & Wales License
Dotted-line boundaries
between the elements
indicate that each element
has the potential to
influence each other and the system as a
whole
Operating System
SatisfiedCustomers
Act
Do
Plan Study
Continual Improvement & Innovation
Customer Needs,
Partners & Suppliers
Daily Work Processes
Click again to move on and see the Basic Model
again
Authors: Terry Rose & Alan Clark V1.2, 10-Mar-2010.Contact: [email protected]
The MoSOCooperative
The Environment
The Environment
MoSO – The Enhanced Model
Societal Influences
Learning
People
Leadership
Culture
Management
MoSO is built up from a number
of main Elements. Here
is the Basic Model again
The Enhanced Model will
reveal more detail about the
Operating System
This presentation is published under a Creative Commons Attribution-Non-Commercial-Share Alike 2.0 UK: England & Wales License
Dotted-line boundaries
between the elements
indicate that each element
has the potential to
influence each other and the system as a
whole
Operating System
SatisfiedCustomers
Act
Do
Plan Study
Continual Improvement & Innovation
Customer Needs,
Partners & Suppliers
Daily Work Processes
Click again to move on and see text explaining
the differences in the Enhanced
Model
Authors: Terry Rose & Alan Clark V1.2, 10-Mar-2010.Contact: [email protected]
The MoSOCooperative
MoSO – The Enhanced Model
The Operating System is
built up from a number of
main Elements.
This presentation is published under a Creative Commons Attribution-Non-Commercial-Share Alike 2.0 UK: England & Wales License
SatisfiedCustomers
Satisfied CustomersMust be the primary focus for a sustainable organisation
Satisfied CustomersMust be the primary focus for a sustainable organisation
Click again to move on and see text explaining the Operating
System in detail
Authors: Terry Rose & Alan Clark V1.2, 10-Mar-2010.Contact: [email protected]
The MoSOCooperative
MoSO – The Enhanced Model
The Operating System is
built up from a number of
main Elements.
This presentation is published under a Creative Commons Attribution-Non-Commercial-Share Alike 2.0 UK: England & Wales License
Operating System
SatisfiedCustomers
Operating SystemsIn sustainable organisations everybody’s everyday work has two parts:• Daily Work• Continual Improvement & Innovation
Operating SystemsIn sustainable organisations everybody’s everyday work has two parts:• Daily Work• Continual Improvement & Innovation
Click again to move on and see text explaining the Operating
System in detail
Authors: Terry Rose & Alan Clark V1.2, 10-Mar-2010.Contact: [email protected]
The MoSOCooperative
MoSO – The Enhanced Model
The Operating System is
built up from a number of
main Elements.
This presentation is published under a Creative Commons Attribution-Non-Commercial-Share Alike 2.0 UK: England & Wales License
Operating System
SatisfiedCustomers
Customer Needs,
Partners & Suppliers
Daily Work ProcessesUse successive mouse clicks to
build the Operating System
Income Generation, Support & Regulatory
Activities
Daily Work Processescomprise two Primary Activities:
1.Income Generation - the things the organisation does to provide products and services which customers are willing to pay for (or someone will fund in the case of not-for-profit organisations)
2.Support & Regulatory – The things the organisation does to stay alive and legal
Daily Work Processescomprise two Primary Activities:
1.Income Generation - the things the organisation does to provide products and services which customers are willing to pay for (or someone will fund in the case of not-for-profit organisations)
2.Support & Regulatory – The things the organisation does to stay alive and legal
Click again to move on and see text explaining the Operating
System in detail
Authors: Terry Rose & Alan Clark V1.2, 10-Mar-2010.Contact: [email protected]
The MoSOCooperative
MoSO – The Enhanced Model
The Operating System is
built up from a number of
main Elements.
This presentation is published under a Creative Commons Attribution-Non-Commercial-Share Alike 2.0 UK: England & Wales License
Operating System
SatisfiedCustomers
Act
Do
Plan Study
Continual Improvement & Innovation
Customer Needs,
Partners & Suppliers
Daily Work Processes
Income Generation, Support & Regulatory
Activities
Continual Improvement & Innovation
These renewal activities identify truly sustainable organisations which engage everyone in resolutely and continually improving understanding of the whole situation, meeting and ideally exceeding the expectations of their customers.
Continual Improvement & Innovation
These renewal activities identify truly sustainable organisations which engage everyone in resolutely and continually improving understanding of the whole situation, meeting and ideally exceeding the expectations of their customers.
Click again to move on and see text explaining the Operating
System in detail
Authors: Terry Rose & Alan Clark V1.2, 10-Mar-2010.Contact: [email protected]
The MoSOCooperative
MoSO – The Enhanced Model
The Operating System is
built up from a number of
main Elements.
This presentation is published under a Creative Commons Attribution-Non-Commercial-Share Alike 2.0 UK: England & Wales License
Operating System
SatisfiedCustomers
Act
Do
Plan Study
Continual Improvement & Innovation
Customer Needs,
Partners & Suppliers
Daily Work Processes
Income Generation, Support & Regulatory
Activities
Voice
of t
he
Syst
em
Voice of the SystemMeasurements of system/process performance that provide understanding of how the process is performing. These are usually Numerical data that are displayed and analysed using Process Behaviour Charts, also known as Shewhart Control Charts or SPC Charts.
Voice of the SystemMeasurements of system/process performance that provide understanding of how the process is performing. These are usually Numerical data that are displayed and analysed using Process Behaviour Charts, also known as Shewhart Control Charts or SPC Charts.
Click again to move on and see text explaining the Operating
System in detail
Authors: Terry Rose & Alan Clark V1.2, 10-Mar-2010.Contact: [email protected]
The MoSOCooperative
MoSO – The Enhanced Model
The Operating System is
built up from a number of
main Elements.
This presentation is published under a Creative Commons Attribution-Non-Commercial-Share Alike 2.0 UK: England & Wales License
Operating System
SatisfiedCustomers
Act
Do
Plan Study
Continual Improvement & Innovation
Customer Needs,
Partners & Suppliers
Daily Work Processes
Income Generation, Support & Regulatory
Activities
Voice
of t
he
Syst
em
Voice of the Customer
Voice of the CustomerMeasurements of customer behaviour and opinions that provide understanding of what the customer and the market place are doing. These may be Numerical data that are displayed and analysed using Process Behaviour Charts, that are also called Shewhart Control Charts or SPC Charts. VoC may also be Language data reflecting customer and market place needs and perceptions, which are displayed and analysed using techniques such a affinity diagrams and Quality Function Deployment.
Voice of the CustomerMeasurements of customer behaviour and opinions that provide understanding of what the customer and the market place are doing. These may be Numerical data that are displayed and analysed using Process Behaviour Charts, that are also called Shewhart Control Charts or SPC Charts. VoC may also be Language data reflecting customer and market place needs and perceptions, which are displayed and analysed using techniques such a affinity diagrams and Quality Function Deployment.
Click again to move on and see text explaining the Operating
System in detail
Authors: Terry Rose & Alan Clark V1.2, 10-Mar-2010.Contact: [email protected]
The MoSOCooperative
MoSO – The Enhanced Model
The Operating System is
built up from a number of
main Elements.
This presentation is published under a Creative Commons Attribution-Non-Commercial-Share Alike 2.0 UK: England & Wales License
Operating System
SatisfiedCustomers
Act
Do
Plan Study
Continual Improvement & Innovation
Customer Needs,
Partners & Suppliers
Daily Work Processes
Income Generation, Support & Regulatory
Activities
Voice
of t
he
Syst
em
Voice of the Customer
Voice ofthe People
Voice of the PeopleThe people within a sustainable organisation are fully engaged and encouraged to work autonomously. Management include them at all stages of decision making and have in place processes to capture, record and analyse what people are saying. This may include, for example, suggestion/idea systems, staff surveys and opportunities to voluntarily join quality circles
Voice of the PeopleThe people within a sustainable organisation are fully engaged and encouraged to work autonomously. Management include them at all stages of decision making and have in place processes to capture, record and analyse what people are saying. This may include, for example, suggestion/idea systems, staff surveys and opportunities to voluntarily join quality circles
Click again to move on and see text explaining the Operating
System in detail
Authors: Terry Rose & Alan Clark V1.2, 10-Mar-2010.Contact: [email protected]
The MoSOCooperative
MoSO – The Enhanced Model
The Operating System is
built up from a number of
main Elements.
This presentation is published under a Creative Commons Attribution-Non-Commercial-Share Alike 2.0 UK: England & Wales License
Operating System
SatisfiedCustomers
Act
Do
Plan Study
Continual Improvement & Innovation
Customer Needs,
Partners & Suppliers
Daily Work Processes
Income Generation, Support & Regulatory
Activities
Voice
of t
he
Syst
em
Voice of the Customer
Voice ofthe People
StudyCollecting real evidence from three ‘Voices’ to provide a basis for improvement & innovation action
StudyCollecting real evidence from three ‘Voices’ to provide a basis for improvement & innovation action
Click again to move on and see text explaining the Operating
System in detail
Authors: Terry Rose & Alan Clark V1.2, 10-Mar-2010.Contact: [email protected]
The MoSOCooperative
MoSO – The Enhanced Model
The Operating System is
built up from a number of
main Elements.
This presentation is published under a Creative Commons Attribution-Non-Commercial-Share Alike 2.0 UK: England & Wales License
Operating System
SatisfiedCustomers
Act
Do
Plan Study
Continual Improvement & Innovation
Customer Needs,
Partners & Suppliers
Daily Work Processes
Design & Redesign
System
Income Generation, Support & Regulatory
Activities
Voice
of t
he
Syst
em
Voice of the Customer
Voice ofthe People
Design & Re-design SystemThe outcome of understanding the whole situation in Study will be a possible explanation that it will be decided to Act upon and implement. This means that all aspects of the organisational system and its context need to be considered and if necessary designed and or re-designed to improve the performance. Only by changing processes and or the parts of the system can performance be changed.
Design & Re-design SystemThe outcome of understanding the whole situation in Study will be a possible explanation that it will be decided to Act upon and implement. This means that all aspects of the organisational system and its context need to be considered and if necessary designed and or re-designed to improve the performance. Only by changing processes and or the parts of the system can performance be changed.
Click again to move on and see text explaining the Operating
System in detail
Authors: Terry Rose & Alan Clark V1.2, 10-Mar-2010.Contact: [email protected]
The MoSOCooperative
People
Leadership
Culture
Management
MoSO – The Enhanced Model
This presentation is published under a Creative Commons Attribution-Non-Commercial-Share Alike 2.0 UK: England & Wales License
Operating System
SatisfiedCustomers
Act
Do
Plan Study
Continual Improvement & Innovation
Customer Needs,
Partners & Suppliers
Daily Work Processes
Design & Redesign
System
Income Generation, Support & Regulatory
Activities
Voice
of t
he
Syst
em
Voice of the Customer
Voice ofthe People
Click again to move on and complete the
whole Enhanced Model
Authors: Terry Rose & Alan Clark V1.2, 10-Mar-2010.Contact: [email protected]
The MoSOCooperative
Societal Influences
Learning
People
Leadership
Culture
Management
MoSO – The Enhanced Model
This presentation is published under a Creative Commons Attribution-Non-Commercial-Share Alike 2.0 UK: England & Wales License
Operating System
SatisfiedCustomers
Act
Do
Plan Study
Continual Improvement & Innovation
Customer Needs,
Partners & Suppliers
Daily Work Processes
Design & Redesign
System
Income Generation, Support & Regulatory
Activities
Voice
of t
he
Syst
em
Voice of the Customer
Voice ofthe People
Click again to move on and complete the
whole Enhanced Model
Authors: Terry Rose & Alan Clark V1.2, 10-Mar-2010.Contact: [email protected]
The MoSOCooperative
The Environment
The Environment
Societal Influences
Learning
People
Leadership
Culture
Management
MoSO – The Enhanced Model
This presentation is published under a Creative Commons Attribution-Non-Commercial-Share Alike 2.0 UK: England & Wales License
Operating System
SatisfiedCustomers
Act
Do
Plan Study
Continual Improvement & Innovation
Customer Needs,
Partners & Suppliers
Daily Work Processes
Design & Redesign
System
Income Generation, Support & Regulatory
Activities
Voice
of t
he
Syst
em
Voice of the Customer
Voice ofthe People
Click again to move on and complete the
whole Enhanced Model
Authors: Terry Rose & Alan Clark V1.2, 10-Mar-2010.Contact: [email protected]
The MoSOCooperative
The Environment
The Environment
Societal Influences
Learning
People
Leadership
Culture
Management
MoSO – The Enhanced Model
This presentation is published under a Creative Commons Attribution-Non-Commercial-Share Alike 2.0 UK: England & Wales License
Operating System
SatisfiedCustomers
Act
Do
Plan Study
Continual Improvement & Innovation
Customer Needs,
Partners & Suppliers
Daily Work Processes
Design & Redesign
System
Income Generation, Support & Regulatory
Activities
Voice
of t
he
Syst
em
Voice of the Customer
Voice ofthe People
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