An Exploration of Omnichannel Marketing Through …1 An Exploration of Omnichannel Marketing through...
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University of Arkansas, FayettevilleScholarWorks@UARK
Marketing Undergraduate Honors Theses Marketing
5-2016
An Exploration of Omnichannel MarketingThrough FIFA 16Virginia N. Roman
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Recommended CitationRoman, Virginia N., "An Exploration of Omnichannel Marketing Through FIFA 16" (2016). Marketing Undergraduate Honors Theses.26.http://scholarworks.uark.edu/mktguht/26
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AnExplorationofOmnichannelMarketingthroughFIFA16
AnhoursthesissubmittedinpartialfulfillmentoftherequirementsforthedegreeofBSBA,
Marketing
By
NicoleRoman
UniversityofArkansas,Fayetteville
B.S.B.A.Marketing,2016
Advisor:Dr.BetsyHowlett
May2016
UniversityofArkansas
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TableofContents:
Summary…3
OmnichannelMarketing…4
VideoGameIndustry…5
MarketingforFIFA16…6
Survey…10
WorksCited…13
Appendices…15
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Summary
AccordingtoForbes,Omnichannelmarketingisamarketingstrategythatengages
consumersovermultiplechannels,astrategyreflectingthechangeinhowconsumersare
willingtoengagewithcompanies.EASportsisabranchofElectronicArts,an
entertainmentsoftwarecompanythatinthefiscalyearof2015hadaGAAPnetrevenueof
$4.5billion.EASportsproducessportsrelatedvideogamesincludingtheMaddenNFL,
RoryMcIlroyPGATour,andFIFA.Omnichannelmarketingisthenextfrontierandthe
videogameindustryisontherise.AtthecrossroadsofthesetwoisFIFA16,thisyear’s
installmentoftheFIFAseries.EASportshasintegratedthemselvesintoconsumer’slives
byleveragingomnichannelmarketing.ThisthesisdivesintohowEASportshasmanagedto
dothis,byexaminingtheaspectsoftheiromnichannelmarketingstrategy.
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OmnichannelMarketing
Marketingisanever-changinglandscape.Everysecondofeverydaymarketersare
reachingout,tryingtograbjustashredofattention.Withallthescreensthatconsumers
areusing,oftenatthesametime,ithasneverbeenmoredifficulttobreakthroughthe
clutter.Thedaysofthesimplepathtopurchasearelonggone,asthepathhasbecomean
intricatenetwork.Withthechangeofthepurchasepathcomesachangeinhowmarketers
targetandreachtheconsumer,theyneedasmuchinteractionwithbothpotentialand
existingconsumersaspossible.Insteadofbeingasimplefunnelorstraightlineto
purchase,thepathisnowconsidered“thepurchasefish,”(FuturePerspectiveTheFuture
Shopper)whichcanbeseeninAppendixA.Omnichannelmarketingishowtheindustryis
respondingtoconsumerswhohavelotsofwaystodiverttheirattention.Insteadofusing
onemainpointofcontactwiththeconsumer,companiesareusingeverywaytheycan
including,television,print,web,mobile,andphysicalstores.AccordingtoFuture
PerspectiveTheFutureShopper,companiesthataresuccessfulatconnectingwiththeir
consumershavefullerrelationshipsthaneverbefore.Thismeansthatcompaniesthat
interactwiththeirconsumersatmultiplepointsbyusingomnichannelmarketingare
creatingdeeper,moremeaningfulrelationships,whichhasmanybenefits.Successful
omnichannelmarketingleadstorepeat,satisfied,andloyalcustomers,andby2017,50%of
theretailsalesareexpectedtobeomnichannel(Lemos).Inaworlddominatedby
technology,companiescanfindthemselvesseamlesslyintegratedintotheconsumer’slife.
Consumersareinteractingwithbrandslikeneverbefore,thiscanbeseenperfectlythrough
EASports’videogameFIFA.Thisthesisisgoingtodiveintotheomnichannelmarketing
thatEASportshasdonethroughtheirvideogameFIFA16.
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VideoGameIndustry
Tobegin,thevideogameindustrywillbeexamined.AccordingtotheEntertainment
SoftwareAssociation(ESA),thetotalrevenueforthevideogameindustryincreased5%
sincelastyear,to$23.5billionintheUSin2015.155millionAmericansplayvideogames,
and42%ofAmericansplayatleast3hoursofvideogamesperweek,ashortenedversion
ofthereportcanbefoundinAppendixB.Thevideogameindustrycanbesplitintotwo
majorparts,computergamesandconsolegames(“IndustryFacts”).Thisthesisisfocused
onFIFA16,whichisaconsolegamethathasbothcomputerandsmartphonecompanions.
FIFA16isthelatestinstallmentintheFIFAseriesofgamesbyEASports,itwasthetop
sellinggameintheEuropefor2015(Dring).AccordingtoEASports,arecord6.4million
peopleplayedthedemoversionofthegameacrossallplatformstendaysafteritwas
released.Afterthefirst16daysofthegame’srelease,1.5billionhoursofFIFA16were
played,worldwide;thefullinfographiccanbefoundinAppendixC(“TheFirst16Days”).
Withrecordnumbersofconsumers,EASportssaidthatthiswas“thebiggestreleasein
franchisehistory.”ThisthesisgetsintotheomnichannelmarketingthatFIFA16isdoing
andhowthiscontributedtothisrecordlaunch.
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MarketingforFIFA16
ThesocialmediaeffortsofEASportsisonepartoftheiromnichannelstrategy.
Socialmediasitesandblogsreach8outof10internetusersintheUS,andsocialmedia
marketinghasgrowntobeakeyplayerinthemarketingmix.EASportsFIFAhas3.7
millionfolloweronInstagramand23.2millionlikesonFacebook.EASportshasintegrated
themselvesintothelivesoftheirusers.Theconsumersarenowawareofwhatisgoingon
withthevideogameanytimethattheywantwithouthavingtoturnontheirconsole.
ConsumersarevolunteeringtogetmoreinformationfromEASportsallthetimebecauseit
isanimportantpartoftheirlives.TheEASportsFIFAaccountdoesn’tjustpostpictures
fromthevideogame;thisaccountpostsandrepostspicturesfromthetopleaguesand
teamsaroundtheworld.Bydoingthis,theprofileisn’tperceivedbyconsumersasagiant
advertisement,butratherasactualsourcesofentertainment.Thisisanotherwaythatthe
companyhaspushedthroughtotheconsumeranddevelopedamoremeaningful
relationship.Consumersareopeninguptothecompaniesandtheconnectionbetweenthe
twoisnowatwowaystreet.
WhilethereareclearmarketingeffortsmadebyEASports,therearealsocases
where,fromtheconsumer’spointofview,itisnotclearifitisamarketingployorgenuine
actofinterestinthegame.Thiscanbeseeninmanyofthepostsandrepoststheymakeon
theirInstagramaccount.FamoussoccerplayersoftentakepicturesofthemselvesplayFIFA
justlikeeveryoneelse,andEASportswillrepostit.OneexampleofthisisLuisSuarez,who
postedapictureonInstagramofhimselfplayingFIFA,canbeeseeninAppendixD
(Suarez).Sincetheplayersarenotgettingpaidtopostthepictures,thesearenot
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endorsements,butthepicturesarestillafreeformofgreatadvertisingforEASports.This
partoftheirstrategyiscalledconsumergeneratedcontentandFIFA16isgettingitsfair
share.ThereareentireYouTubechannelsthatjustuploadvideosrelatedtothegame,such
asW2S.Theirdescriptionjustsays“FIFA16REALLIFERANDOMSTUFF”,theyhaveover6
millionfollowers,and1billionviews.Therearehundredsoflivestreamsofpeopleplaying
FIFA16onTwitchallthetime,withthousandsofviewers.Consumersarenotjustplaying
thegameathome;theyarewatchingpeopleallovertheworldplay,openingentirely
differentmarkets.ThisshowshowfarFIFA16haspenetratedintoconsumer’slives.FIFA
16hasbecomesomethingthatconsumersinteractwithbothactivelyandpassively.
Anotherpartoftheiromnichannelstrategyissponsorships.ThehandthatEASports
playsinvarioussoccerleaguesaroundtheworldisanimportantaspectofthetheir
marketingstrategy.EASportsistheofficialtechnologypartneroftheEnglishPremier
League(EPL),aswellastheofficialvideogamingpartnerofChelseaFC(currentlyranked
10thintheEPL).WhilepeoplewhoalreadyplayFIFA16aremostlikelygoingtowatchlive
soccergames,theoppositedoesnotnecessarilyhold.Thisisagreatwaytogainexposure
forEASports,whilekeepingthemarketingmessageclearfortheFIFAvideogames.Asfans
ofthesportconsumemoreofit,theywillbemoreawareoftheproductthatEAhastooffer.
EASportsisalsoasocksponsorinLaLigainSpain(“LaLiga”)andhasapartnershipwith
ProfessionalGameMatchOfficialsLimited,whoofficiategamesintheEPLandtheFootball
Association(FA)Cup(ElectronicArtsInc.).Thismeansthattheplayerswearsocks
brandedwithEASportsLogothatcanalsobefoundonthereferee’skitsintheEPL.
Combined,LaLiga,theEPL,andtheFACupdrawanaveragetotalaudienceofover4billion
viewersoverthecourseoftheleagues(“TheWorld’sMostWatchedLeague”);
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comparatively,thelargestSuperBowlaudienceisabout114million.Thevaluesand
lifestylesoftheidealFIFA16consumerlinesupwiththevaluesandlifestylesofthose
reachedbythecombinedaudienceofthesethreeleagues.Byreachingthisaudience,EA
SportsgetsaccesstopotentialFIFA16consumers.
Inadditiontobeingplayedonthegamingconsole,FIFAUltimateTeam(FUT)canbe
playedbothonlineandonthemobileapp.AccordingtoEASports,thisisthemostpopular
modeinEASportsFIFA.Thisgamemodeallowsplayerstocreatetheirownteamswithany
professionalsoccerplayerthattheywant.Therearetwowaysofacquiringplayers,they
canopenplayerpacksortheycanbuythemoffthemarket,giventhedesiredplayerisfor
sale.Topurchaseplayersandpacks,theconsumerscanusecoinsthattheyearnplaying
games,ortheycanpurchasevirtualcurrency,FIFAPoints.InFIFA16therearelegends(in
additiontothe56thatwereintroducedlastyear),whichononlyofferedontheXbox
versionofthegame.Thismeansthatthereisanincentivetobuyingoneconsoleoverthe
other,butitdoesn’teliminateanypartofFIFA’smarket.Therearetwomobileapps
available,oneisacompanionappandtheotheristheFUTapp.InordertousetheFIFA16
Companionapp,theconsumermusthaveFIFA16ontheconsoleaswell;however,theFIFA
16UltimateTeamappdoesnotrequirethis,allowingconsumerstoplayjustontheapp
andnotonaconsole.Thismeansthatconsumerscanplayafreeversionontheirphones
andonlinewithouthavingtocommittobuyingeitheraconsoleorthegame.Theappand
onlineversionsaresimilartofreetrialsofthegame;theyallowtheconsumerstoplayone
gamemode,essentiallyfunctioningasaninteractivemarketingtool.Thispointofcontact
withtheconsumerisextremelyimportantsinceitcanleadtolargepurchaseslater.
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Whiletheshifttowardsomnichannelmarketingmeansmuchmoreonline
interactionwithconsumers,thereisstillaninpersoncomponentofthisstrategy.Asa
videogamecompany,EASportsdoesnothaveit’sownbrickandmortarstores,their
productsaresoldthroughthirdpartyretailers.TheseretailersincludeBestBuy,GameStop,
Walmart,andTarget.SinceEASportsdoesn’thaveitsownstorestopromotetheirgames,
it’simperativethattheyhaveinteractivein-storedisplays,wheneverpossible.BestBuy
andGamestopbothfrequentlyhaveFIFA16inthetrailXboxandPlayStationthatisonthe
floorinthestore.Thisallowsconsumerswhoareconsideringbuyingagameorconsoleto
tryitout,beforehand.Thiscrucialinteractioncanhelptoacquirenewcustomerswho
haven’tplayedFIFAbefore.Additionally,shoppersoftenplayontheinstoredemoeven
whentheyaren’tshoppingforneitheraconsolenoravideogame.Thein-storeinteraction
withconsumersisahugepartoftheomnichannelmarketingstrategy,asthephysical
environmentplaysalargeroleintheconsumer’spurchasebehavior(Solomon,Marshall,
Stuart,2012).
EASportshasmanypointsofcontactwithconsumersandpotentialconsumers,as
discussedabove.Thesedifferenttoolsandformsofcontactdon’tjustinteractwiththe
consumer,theyalsointeractwitheachother.Forexample,professionalsoccerplayers
interactwiththesponsorshipsthatEASportshas,varioussocialmediasites,aswellas
playingFIFA16,justtonameafew.Avisualizationoftheseconnectionsandhowthey
communicatewiththeconsumercanbeseeninAppendixE.Byhavingmultipleoutletsto
reachconsumersandpotentialnewconsumers,EASportshasdriventheirconsumer
engagementandmadeFIFA16apositivepartoftheirconsumers’lives.
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Survey
ToresearchconsumerattitudestowardsFIFA16andtheomnichannelmarketing
thatEASportsdoesfortheirgame,asurveywascreatedandpostedonAmazonTurk.The
firstpartofthesurveycoversbasicdemographicinformationincludingageandgender.It
alsocoversbasicinformationaboutvideogameconsumption,soccerconsumption,and
FIFA16consumption.Afterthebasicinformation,thesurveybranchesintofivedifferent
scenarios,eachonecoveringadifferentpointofcontactthatEASportshaswiththe
consumer.Thesescenariosmeasureemotionalreactionstothemarketingaswellas
likelihoodtointeractwithit.Afullcopyofthequestionsinthesurveycanbefoundin
AppendixF.
Thesurveywaspostedand52responsesweregatheredandanalyzed.Theaverage
ageoftherespondentsisbetween25and34yearsoldand62%weremale.Theyplayon
average6.5hoursofvideogamesperweekandwatchonaverage1-3hoursofsoccerper
week,thismeansthattheyplayvideogamesaboutanhourperdayandwatchaboutone
matchofsoccerperweek.60%oftherespondentshaveplayedFIFA16,andofthis60%,
19peopleplayedonXboxOneand12playedonthePlayStation4.Thismeansthatpeople
areplayingthisgameonthenextgenerationconsoles,whichwerelaunchedmostrecently.
ThissurveyalsoshowedthatafterseeingaFIFA16postonFacebook,peopleare
somewhatlikelytobothfollowEASportsonInstagramandspendmoneytobuyFIFA
points,thevirtualcurrencyinthegame,inordertoopenpacks.Additionally,peoplefound
thatFIFA16issomewhatfun,somewhatinteresting,andhighquality.Thisisimportant
becauseitmeansthatEASportshashighbrandequity.Thesesurveyfindingssupportthe
factthatpeopleareengagingwithFIFA16onmultiplemediums.Italsosupportsthe
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omnichannelmarketingeffortsthatEASportsisdoing,becausepeoplearemorelikelyto
spendmoremoneyafterseeingapostonsocialmedia.Afullcopyoftheresultsofthe
surveycanbefoundinAppendixG.
Thereareimprovementsthatshouldbemadeifthissurveyweretoberunagain.
Theonetofivescalethatwasusedresultedinanswersthatwereveryclosetothemiddle,
thiscanbeavoidedbyusingalargerscale,suchasa1-10scale.Additionally,itwouldbe
usefultoaskwhatinteractionstherespondentshavewithEASports;forexampleasking
therespondentswhatsocialmediatheyuseandiftheyfollowEASportsFIFAonthem.This
wouldallowtheresearchertosee,moreclearly,whatkindsofinteractionstheconsumers
arehavingwithEASports.
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WorksCited
Dring,Christopher."HowDidtheUKGamesMarketPerformin2015?"MCVUK.MCV,14
Jan.2016.Web.10Apr.2016.
"EASPORTSBecomesLong-termPartnerofPGMOL."PremierLeague.PremierLeague,20
Jan.2014.Web.16Mar.2016.
"EASports."ChelseaFC.ChelseaFC,n.d.Web.10Mar.2016.
ElectronicArtsInc.EASportsExtendsAgreementastheOfficialSportsTechnologyPartnerof
thePremierLeagueuntil2019.BusinessWire.ElectronicArtsInc.,6Aug.2014.Web.
22Mar.2016.
ElectronicArtsInc.EASPORTSFIFA16NowAvailableAcrosstheWorld.BusinessWire.
ElectronicArtsInc.,24Sept.2015.Web.10Mar.2016.
ElectronicArtsInc.ElectronicArtsReportsQ3FY16FinancialResults.BusinessWire.
ElectronicArtsInc.,28Jan.2016.Web.10Mar.2016.
"FIFA16-Features."EASPorts.ElectronicArtsInc.,n.d.Web.10Mar.2016.
"TheFirst16DaysofFIFA16."EASports.ElectronicArtsInc.,3Nov.2015.Web.20Mar.
2016.
FuturePerspectiveTheFutureShopperMarch2013.NewYork:KantarRetail,1Mar.2013.
PDF.
"IndustryFacts-TheEntertainmentSoftwareAssociation."TheEntertainmentSoftware
Association.TheEntertainmentSoftwareAssociation,n.d.Web.13Mar.2016.
"LaLigaAnnounceNewEASportsSockSponsorshipDeal+4-YearPartnershipExtension."
FootyHeadlines.FootyHeadlines,27Nov.2015.Web.13Mar.2016.
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Lemos,Kerry."WhatIstheReturnonOmnichannel?"NationalRetailFederation.National
RetailFederation,14Apr.2015.Web.20Mar.2016.
Newman,Daniel."TheOmni-ChannelExperience:MarketingMeetsUbiquity."Forbes.
ForbesMagazine,22July2014.Web.28Mar.2016.
Solomon,MichaelR.,GregW.Marshall,andElnoraW.Stuart.Marketing:RealPeople,Real
Choices.Boston:PrenticeHall,2012.Print.
Suarez,Luis.InstagramPost.Digitalimage.Instagram.N.p.,10Mar.2016.Web.21Mar.
2016.
"TheWorld'sMostWatchedLeague."PremierLeague.PremierLeague,n.d.Web.20Mar.
2016.
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Appendices
AppendixA PurchaseFish
AppendixB ESAIndustryFacts
AppendixC First16DaysofFIFA16
AppendixD LuisSuarezInstagramPost
AppendixE OmnichannelInteractions
AppendixF SurveyQuestions
AppendixG SurveyResults
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AppendixA
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AppendixB
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AppendixC
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AppendixD
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TryingtoreachtheconsumerMediumusedtoreachconsumer
AppendixE
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Male
Female
Basic Info
Implied Consent
Researcher(s): Virginia Roman
Elizabeth Howlett, Professor [email protected] Virginia Roman [email protected] University of Arkansas Walton College of Business Department of Marketing & Logistics 301 Business Building, Fayetteville, AR 72701 4795758748 Compliance Coordinator Ro Windwalker [email protected]
Study Information: The purpose of this research is to examine consumer interest in FIFA video games.
Description: Complete a survey about video game behavior. Risks: There are no anticipated risks to participating in the study. Voluntary Participation: Your participation in the research is completely voluntary. You have the right to withdrawat anytime. Confidentiality: The survey is anonymous and will not include any identifying information. Right to Withdraw: You are free to refuse to participate in the research and stop the survey at any time. Duration: This survey should take less than 10 minutes to complete.
This information collected for this survey will be used for educational purposes only.
Gender
Age
AppendixF
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On average, how many hours per week do you play video games?
Do you own FIFA 16?
What console(s) do you own FIFA 16 on?
Xbox One PlayStation 4
Xbox 360 PlayStation 3
Other
Have you played FIFA 16?
On what devices have you played FIFA 16?
Xbox One Computer
PlayStation 4 Cell Phone
Xbox 360 Other
PlayStation 3
On average, how many hours per week do you watch soccer?
Please indicate your feelings about soccer on the following aspectsBoring Interesting
Not Fun Fun
Says nothing about me Says something about me
Means nothing to me Means a lot to me
Scenario 1
Please answer the following questions based on the scenario below: While watching a soccer game, you notice the referees have EA Sports patches on their sleeves, and EA’S FIFA advertisements on the video boards along the sidelines. You’re not sure what they are so you’re prompted to search EA Sports and come across the video game FIFA 16.
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What are your attitudes towards EA Sports?Relevent Irrelevant
What are your attitudes towards the Fédération Internationale de Football Association?
Of concern to me Of no concern to me
Relevent Irrelevant
Trustworthy Untrustworthy
Appealing Unappealing
What are your attitudes towards FIFA 16?Exciting Unexciting
Fun Not Fun
Relevant to my life Irrelevant to my life
High Quality Low Quality
Based on the above scenario, do you want to buy FIFA 16?Yes No
Scenario 2
Please answer the following questions based on the scenario below: Scrolling through Facebook you come across a sweepstakes where liking the post will enter you for a chance to win a signed jersey for your favorite player and their card in FIFA Ultimate Team. You also see that FIFA 16 has a pack promotion going on where the chances of getting a Team of the Week player is twice as high.
Please indicate your likelihood to do the following:
Very Likely Somewhat Likely NeutralSomewhatUnlikely Very Unlikely
Share the post with your friends
Follow @EASPORTSFIFA onInstagram
Follow @EASPORTSFIFA onTwitter
Play FIFA 16
Buy FIFA Points to open packsin the video game
Scenario 3
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Please answer the following questions based on the scenario below: While managing your Ultimate Team on your laptop, your friend messages you that he wants to play Pro Clubs with you, but you don’t have a console. You see that FIFA 16 is sold on both Xbox and PlayStation, you ask your friends what they have.
Please indicate your feelings about gaming consoles:Very important decision Very unimportant decision
Decision requires a lot of thought Decision requires little thought
Some aspects of FIFA 16 are only available on one specific console. Please indicate how much effect this has onyour decision to buy a console.
Large effect Little effect
Scenario 4
Please answer the following questions based on the scenario below:
On Twitter, you see that your favorite player has posted a video of himself playing FIFA with his friends.
Indicate your likelihood to get on your console and play FIFA 16Very Likely Very Unliekly
Indicate your feelings towards this Tweet
Very effective selling tool Very ineffective selling tool
Authentic Not authentic
Sincere Insincere
Scenario 5
Please answer the following questions based on the scenario below:
You go to GameStop to buy a new controller for your console, while you're there you play FIFA 16 on the demo console.
Assuming you do not own the game, indicate your likelihood to buy FIFA 16 after playing in the storeVery Likely Very Unliekly
Indicate your feelings towards GameStop
Good sales on products Bad sales on products
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Low Prices High Prices
Easy to return products Hard to return products
THANK YOU FOR YOUR HELP.
ENTER #GOHOGS
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Q1.2 Q1.3 Q1.4 Q1.5 Q1.6_1 Q1.6_2 Q1.6_3 Q1.6_4 Q1.7 Q1.8_1 Q1.8_2 Q1.8_3 Q1.8_4
Gender Age
Hoursperweekplayingvideogames
DoyouownFIFA16?
OwnFIFA16:XboxOne
OwnFIFA16:PlayStation4
OwnFIFA16on:Xbox360
OwnFIFA16:PlayStation3
HaveyouplayedFIFA16?
PlayedFIFA16:XboxOne
PlayedFIFA16:PlayStation4
PlayedFIFA16:Xbox360
PlayedFIFA16:PlayStation3
2 4 11 2 22 3 9 2 22 3 11 2 1 11 3 11 1 1 1 1 11 3 5 1 1 1 1 1 1 12 3 7 2 21 3 8 2 22 5 4 2 1 11 3 3 2 1 11 3 11 2 1 11 3 11 1 1 1 11 4 5 1 1 1 11 3 11 1 1 1 11 3 8 2 21 2 6 1 1 1 12 3 1 2 22 2 4 2 21 4 11 1 1 1 11 3 11 1 1 1 12 3 8 2 1 11 4 6 2 22 2 2 2 1 1 11 3 6 1 1 1 12 6 1 2 21 2 11 1 1 1 12 2 2 2 21 6 1 2 21 2 11 2 1 1 12 4 3 1 1 1 1 11 4 7 1 1 1 1 12 4 4 1 1 1 11 3 8 1 1 1 11 5 4 2 22 3 6 1 1 1 12 3 11 2 21 3 2 2 21 4 9 1 1 1 11 4 11 2 21 3 2 1 1 1 11 6 1 2 21 3 8 1 1 1 12 4 2 2 21 3 5 2 21 2 6 1 1 1 11 3 3 1 1 1 12 5 11 1 1 1 11 3 6 2 1 11 5 11 1 1 1 11 4 6 2 22 4 7 2 21 2 6 1 1 1 12 2 2 2 2
33 3.385 6.4807692 23 11 10 2 3 31 19 12 3 219 3 3.489426 29 21
AppendixG
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Q1.9 Q1.10_1 Q1.10_2 Q1.10_3 Q1.10_4 Q2.1 Q2.2_1 Q2.3_1 Q2.3_2 Q2.3_3 Q2.3_4 Q2.4_1
Hoursperweekwatchingsoccer
Soccer:NotFun:Fun
Soccer:Boring:Interesting
Soccer:Saysnothing:Sayssomething
Soccer:Meansnothing:Meansalot
WhilewatchingsocceronTV
EASports:Relevent:Irrelevant
FIFA:Relevent:Irrelevant
FIFA:Trustworthy:Untrustworthy
FIFA:Appealing:Unappealing
FIFA:Ofconcerntome:Ofnoconcerntome
FIFA16:HighQuality:LowQuality
2 4 4 4 4 1 1 2 2 2 2 22 5 5 3 3 1 3 2 2 2 2 22 4 4 5 4 1 2 3 2 2 2 21 4 4 1 3 1 2 1 2 1 2 13 3 4 5 5 1 1 5 1 4 3 51 2 2 1 1 1 5 5 5 5 5 32 3 4 3 3 1 1 2 1 2 3 32 5 5 3 5 1 2 2 4 5 3 21 2 2 3 3 1 2 3 3 3 3 21 1 1 1 1 1 3 4 5 5 5 53 5 5 5 5 1 1 1 2 3 2 12 5 4 5 4 1 2 2 2 1 1 13 5 5 5 5 1 1 3 3 2 2 31 4 3 2 3 1 3 3 2 3 4 32 5 4 4 5 1 2 2 3 2 2 21 1 1 1 1 1 5 5 5 5 5 51 4 2 1 1 1 2 3 5 3 4 22 5 5 4 4 1 2 3 4 4 3 14 3 3 3 3 1 3 3 3 3 3 32 5 4 5 4 1 4 2 2 2 2 31 1 2 2 1 1 4 3 4 3 4 31 1 3 3 1 1 3 4 3 2 22 5 5 4 5 1 3 2 2 2 2 23 5 5 5 5 1 51 1 1 1 1 1 3 3 4 2 4 31 1 1 1 1 1 5 2 2 2 2 31 1 1 1 1 1 5 3 3 3 3 32 4 4 4 4 1 1 4 4 4 4 31 2 2 2 2 1 1 3 3 3 3 22 4 4 4 4 1 3 3 3 3 3 21 1 1 1 1 1 2 5 4 5 5 12 4 5 5 5 1 3 3 3 4 4 41 4 4 3 3 1 1 4 3 3 3 32 4 4 3 3 1 4 2 3 3 4 11 1 1 1 1 1 3 4 3 3 4 31 4 3 3 2 1 3 2 3 3 33 5 5 4 4 1 1 1 1 1 1 11 1 1 1 1 1 2 5 5 5 5 52 3 3 2 2 1 2 2 3 3 4 22 3 5 1 3 1 5 3 3 3 5 31 4 4 3 4 1 2 2 3 2 2 21 3 3 1 2 1 2 5 3 3 5 32 4 3 3 3 1 2 2 4 2 2 22 4 4 3 3 1 2 3 5 4 2 32 4 4 3 4 1 2 3 3 4 3 12 4 4 3 5 1 1 3 2 2 3 23 5 5 3 4 1 1 3 3 2 1 12 4 4 3 3 1 1 2 2 2 3 12 4 4 4 3 1 1 2 5 5 2 12 4 5 4 3 1 3 3 3 3 3 31 3 3 2 2 1 3 4 3 3 4 22 4 5 5 3 1 1 2 2 1 2 2
1.75 3.4038462 3.4423077 2.9230769 3 TV 2.4313725 2.9215686 3.0196078 2.9215686 3.0392157 2.422 4 4 3 3 2 3 3 3 3 2
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Q2.4_2 Q2.4_3 Q2.4_4 Q2.5_1 Q3.1 Q3.2_1 Q3.2_2 Q3.2_3 Q3.2_4 Q3.2_5 Q4.1 Q4.2_1
FIFA16:Fun:NotFun
FIFA16:Exciting:Unexciting
FIFA16:Relevanttomylife:Irrelevanttomylife
BuyFIFA16:Yes:No
Facebookpost
Sharethepostwithyourfriends
Follow@EASPORTSFIFAonInstagram
Follow@EASPORTSFIFAonTwitter
PlayFIFA16
BuyFIFAPointstoopenpacks
PlayingFUTonline
Consoles:importantdecision:Unimportantdecision
2 2 2 1 1 1 4 1 1 3 1 12 2 2 2 1 5 5 5 4 5 1 42 2 2 1 1 3 3 3 3 4 1 21 2 3 1 1 5 3 4 1 4 1 11 3 4 1 1 1 5 3 4 4 1 33 4 5 5 1 5 5 5 5 5 1 22 2 3 3 1 2 2 2 2 3 1 21 3 2 4 1 2 2 3 2 1 1 12 3 4 4 1 4 4 4 3 3 1 25 5 5 5 1 5 5 5 5 5 1 31 1 2 1 1 1 1 1 1 1 1 11 2 1 1 1 2 2 2 2 2 1 32 1 2 1 1 2 3 4 3 3 1 43 3 4 3 1 3 4 4 2 3 1 31 2 2 2 1 2 2 2 2 2 1 15 5 5 5 1 5 5 5 5 5 1 51 2 3 3 1 5 5 5 3 5 1 21 2 1 2 1 2 2 1 1 4 1 43 3 3 3 1 3 3 3 3 3 1 33 3 3 5 1 3 2 2 2 2 1 25 5 5 5 1 5 5 5 5 5 1 54 2 3 4 1 3 3 3 3 3 1 32 3 2 1 1 3 2 2 1 3 1 2
5 1 5 5 5 5 5 1 52 2 3 2 1 2 2 2 2 3 1 43 4 4 4 1 2 2 3 2 3 1 33 3 3 5 1 1 34 2 3 5 1 3 3 3 3 3 1 22 2 3 1 1 5 5 5 5 5 1 12 2 2 1 5 5 5 5 5 1 21 2 1 1 1 5 5 5 5 5 1 34 3 4 1 1 2 2 1 1 2 1 33 3 3 2 1 2 4 4 2 2 1 12 2 2 1 1 2 2 4 1 2 1 14 4 5 5 1 5 5 5 5 5 1 13 3 3 4 1 2 3 2 3 3 1 31 1 1 1 1 1 3 1 1 1 1 25 5 5 5 1 5 5 5 5 5 1 52 3 4 3 1 5 5 5 4 5 1 33 3 5 5 1 1 1 1 1 1 1 32 2 2 2 1 4 4 4 2 3 1 33 3 5 5 1 5 5 5 5 5 1 52 2 3 3 1 4 3 1 2 3 1 32 3 3 3 1 4 4 4 3 4 1 21 2 2 1 1 4 5 3 2 3 1 21 2 2 2 1 2 2 1 2 2 1 21 1 2 4 1 4 5 5 2 4 1 21 1 2 1 1 2 2 1 3 2 1 11 1 4 2 1 4 4 4 1 3 1 22 2 3 2 1 2 2 2 3 1 32 2 3 2 1 4 1 1 2 4 1 22 2 2 1 4 4 4 4 1 4
2.2941176 2.5294118 2.9803922 2.8 Facebook 3.2745098 3.4313725 3.2352941 2.7959184 3.3921569 Online 2.59615382 2 3 2.5 3 3 3 2 3 2.5
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Q4.2_2 Q4.3_1 Q5.1 Q5.2_1 Q5.3_1 Q5.3_2 Q5.3_3 Q6.1 Q6.2_1 Q6.3_1 Q6.3_2 Q6.3_3
Consoles:lotofthought:littlethought
Consolespecific:Largeeffect:Littleeffect Twitter
PlayFIFA16onconsole:VeryLikely:VeryUnliekly
Tweet:Sincere:Insincere
Tweet:Authentic:Notauthentic
Tweet:effectivesellingtool:ineffectivesellingtool GameStop
BuyFIFA16:VeryLikely:VeryUnliekly
GameStop:LowPrices:HighPrices
GameStop:Goodsalesonproducts:Badsalesonproducts
GameStop:Easytoreturnproducts:Hardtoreturn
1 2 1 2 1 1 2 1 1 1 1 14 2 1 2 2 2 2 1 2 5 5 32 3 1 3 2 1 2 1 2 2 3 21 1 1 3 3 3 2 1 1 5 5 23 3 1 3 5 3 3 1 3 3 5 52 5 1 5 3 3 5 1 5 3 3 12 3 1 4 2 2 2 1 2 3 2 32 4 1 5 2 1 5 1 4 4 3 12 2 1 4 4 4 4 1 3 3 2 23 4 1 5 5 5 5 1 5 5 5 52 1 1 2 2 1 1 1 1 3 1 33 3 1 4 4 3 4 1 4 3 3 44 3 1 1 1 1 1 1 2 2 1 13 2 1 3 4 3 3 1 3 3 3 42 2 1 3 2 3 2 1 3 3 3 45 5 1 5 5 5 5 1 5 3 3 32 2 1 3 3 3 1 1 4 3 4 34 2 1 2 2 2 2 1 2 4 4 33 3 1 3 3 3 3 1 3 3 3 32 2 1 4 2 2 2 1 3 3 3 34 4 1 5 4 4 4 1 5 3 3 34 4 1 2 2 3 2 1 4 4 4 32 2 1 3 2 2 2 1 2 2 2 25 5 1 5 5 5 5 1 1 5 5 54 4 1 4 3 4 3 1 2 3 3 33 4 1 3 2 2 2 1 5 4 4 43 5 1 5 5 5 5 1 5 5 5 52 5 1 5 4 2 4 1 3 3 3 31 4 1 5 5 5 5 1 5 4 4 41 4 1 2 5 5 5 1 4 3 3 31 4 1 5 2 2 3 1 3 4 4 33 2 1 4 3 2 3 1 3 3 4 34 5 1 3 3 4 3 1 2 5 4 41 2 1 4 3 1 2 1 3 3 2 31 5 1 5 1 1 2 1 3 4 2 13 4 1 3 3 3 2 1 4 3 2 33 4 1 4 1 1 4 1 2 3 1 12 1 1 5 4 4 3 1 5 4 2 34 4 1 5 3 3 5 1 3 3 3 32 5 1 5 3 3 3 1 5 3 3 33 1 1 2 4 4 4 1 2 4 4 25 1 1 4 3 3 4 1 3 4 3 32 3 1 3 2 2 1 1 3 3 3 32 3 1 3 3 3 3 1 3 4 4 32 2 1 3 3 2 1 1 2 4 3 32 1 1 3 2 2 1 1 2 2 2 15 4 1 3 2 3 2 1 4 4 3 41 2 1 2 2 2 2 1 1 1 1 12 4 1 1 2 2 2 1 2 2 2 22 2 1 2 3 2 1 1 2 3 2 22 5 1 3 4 4 2 1 2 2 2 13 3 1 4 4 5 4 1 3 2 2 2
2.6153846 3.1153846 Twitter 3.4807692 2.9615385 2.8076923 2.8846154 Gamestop 3 3.2692308 3 2.78846152 3 3 3 3 3 3 3 3 3