An Evaluation of the Critical Success Factors to Implement Enterprise 2.0 Solutions Within Belgian...

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An Evaluation of the Critical Success Factors to implement Enterprise 2.0 solutions within Belgian organizations By Arnaud Wattiez 2011

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This paper aims to investigate the critical success factors for implementing Enterprise 2.0 solutions within Belgian organizations. Enterprise 2.0 refers to the use of emergent social software platforms – coming from the open consumer web 2.0 - in an organization context, to enhance collaboration and knowledge sharing amongst employees.A comprehensive literature review on Enterprise 2.0 implementations was conducted and discussed. A list of seven theoretical critical success factors is established and discussed, based on implementation best practices and risk analysis. The factors concern various implementation aspects such as the scope, user adoption strategies, cultural aspects, governance, risks management and IT aspects.The proposed list of critical factors is reviewed and its applicability is confronted to the Belgian market through a fieldwork study. The primary research is conducted using a qualitative approach and semi-structured interviews of consultants and business managers from Belgian organizations that have already implemented such solutions or that consider implementing them in the following months. A total of twelve subjects working for nine Belgian knowledge based companies are consulted. The conclusions and recommendations of the research show that only five critical success factors amongst the seven are applicable in the current context - with slight modifications and identify one additional factor. The research shows that Enterprise 2.0 implementations are not fundamentally different from traditional IT systems implementations but they present some specificity that needs to be addressed. The limitations of the research are highlighted, in particular the limited amount of interviewees and the current implementation status in Belgium – with a lot of social experiments but a lack of major Enterprise 2.0 references. Several suggestions for future research conclude the paper.