H O S P I T A L C E N T R A L S E R V I C E S , I N C .

AN N UAL REPORT 2015-16

An Attitude of

0 2 A N N UA L R E P O R T 2 0 1 5 - 1 6PA G E 01

SPORTS ICON VINCE LOMBARDI ONCE SAID, “PERFECTION IS NOT ATTAINABLE, BUT IF WE CHASE PERFECTION,

WE CAN CATCH EXCELLENCE.” That notion remains a driving force today in sports and business.

The history of success HCSC has enjoyed is built on an attitude of excellence, and that attitude is

embodied in each and every stakeholder of our business. It starts with our Core Values: Integrity, Passion,

Trust and Customer-Centric. Our employees have represented and continue to demonstrate these core

values every day in their work. These Core Values drive our decision-making, strategic planning process

and daily approach to the business. We believe it is how games are won and successful businesses thrive.

The healthcare industry continued to rapidly change this past year, and the HCSC team has worked

hard to keep pace by listening and responding to a growing and diversified client base. Since our incep-

tion 45 years ago, we have been able to do just that – evolve and adapt to meet the changing needs of

our customers. Originally serving 10 regional hospitals, we now accommodate more than 600 healthcare

organizations in the Mid-Atlantic region, with corporate revenues this past year reaching nearly $100 million.

We are pleased to report that the company continued to successfully execute on our long-term

strategic plan. Our Ambulatory Care Program, which was launched just two years ago, continued to

grow and expand throughout the Mid-Atlantic region, providing cost-effective solutions to a range

of outpatient settings. The first phase of the expansion project at our Allentown Laundry facility was

completed, and the updated textile processing facility, once finished, will better position HCSC to meet

the ever-changing needs of our customers. Meanwhile, Miller-Keystone Blood Center continued to fulfill

its mission by ensuring the continuous flow and safety of blood products to the region’s hospitals and

patients that it serves. This past year, the Miller-Keystone service area expanded west as we began

serving the Penn State Hershey Medical Center.

As we head into the new fiscal year, the Allentown Laundry facility will be completed and provide

much-needed capacity as we welcome both Cedarbrook Nursing Home and the Reading Health System,

both of which recently committed to long-term agreements.

Once again this year, HCSC has supported a robust commitment to education in the community that

included the presentation of scholarships to 33 well-deserving regional high school students, as well as

education-based grants to numerous regional nonprofit organizations – including the Allentown Rescue

Mission, Cancer Support Community of the Lehigh Valley, Fund to Benefit Children & Youth, The Hillside

School, Lehigh Valley Children’s Centers, LifePath, Mercy Center for Special Learning, Project Child and

the Second Harvest Food Bank.

To draw upon the words of the late Vince Lombardi once again, “Individual commitment to a group

effort – that is what makes a team work, a company work, a society work, a civilization work.” That same

teamwork has been and will continue to be the hallmark of HCSC. Our continued success is a direct

result of the dedication of our employees, commitment of our healthcare customers, leadership of our

Boards of Directors and support of so many in our community. This group effort enables HCSC to deliver

high-quality, value-based products and services that save lives and enhance the patient experience of

those receiving care in our community.

PETER J. CASTAGNA JR.

President-CEO

JOHN HANEY, FACHE

Chairman of the Board

A LETTER FROM THE PRESIDENT AND CHAIRMAN“ Individual commitment to a group effort –

that is what makes a team work, a company work,

a society work, a civilization work.” — VINCE LOMBARDI

02 A N N UA L R E P O R T 2 0 1 5 - 1 6

“Excellence is the gradual result of always striving

to do better.” — PAT RILEY

New promotional materials and a catalog were also

created this year to further develop and enhance our

sales presence in this competitive market.

The first phase of our 21,000-square-foot expansion

project in Allentown was completed in April, which

included construction, land modification and legacy

equipment removal followed by the delivery and instal-

lation of new state-of-the-art sorting tunnel

washing systems and drying equipment. To

accommodate the second phase of the project,

volume transfers from our Allentown facility

were completed while the old building was

upgraded and retooled. The new finishing

equipment and clean-side monorail installation

was completed in September, enabling the

operation to expand capacity by 40% while significantly

lowering operating costs.

Supporting a clean environment also remains a main

focus for the organization, as our laundry plants

recycled 529,405 pounds of plastic, 85,242 pounds of

cardboard and 2,556 pounds of paper this fiscal year.

Continued operational and cost-management

While we recognize the importance of keeping pace

in a competitive world, we also take pride in having a

reputation for delivering high-quality products and cost-

efficient solutions combined with exemplary customer

care. Our success is evident as eight agreements totaling

168 existing accounts were renewed this past year.

As our hospital customers have continued to evolve

and expand in the rapidly changing healthcare

market, we have redirected our Strategic

Plan to “follow the patient” into new care

settings. Our Ambulatory Care Service divi-

sion, which was launched only two years

ago, added another 195 new facilities during

the fiscal year as the business has now

grown to include more than 475 outpa-

tient centers with the addition of a seventh delivery

route. The service boasts more efficient delivery

methods, emphasizes personalized inventory control

and cost-management services, while leveraging the

considerable resources of the HCSC-Linen Services

division. We are now able to connect our

comprehensive linen rental programs

to every site where care is delivered.

An Attitude of

HEALTHCARE LINEN SERVICES

HCSC COOPERATIVE

For more than 45 years, HCSC Linen Services staff has focused on a

common goal: uncompromised service to our customers.

CONTINUED

PA G E 0504 A N N UA L R E P O R T 2 0 1 5 - 1 6

initiatives, combined with ongoing efforts to

combat linen loss, were successful in keeping pro-

duction expenses low.

On the energy front, crude oil prices continued

to rise during the year, which is a trend that is

expected to continue into 2017. Reductions that

we have seen in the cost of diesel fuel and gasoline

are projected to continue to decline during the first

half of the new year, while electricity prices are

expected to rise.

In July, the average price of cotton reached 81

cents a pound, an increase of 23% since March, rep-

resenting the highest level in more than two years,

and we anticipate that trend to continue. During

the past fiscal year, lower linen pricing was achieved

through competitive bidding and receiving containers

of the product. The reduced pricing was used to

enhance several of our linen items, including knits,

blankets, sheets and thermals.

There were several technology investments that

were made in the business this year that we antic-

ipate will improve our ability to provide better

service and effectively manage our costs. Updates

to our website and portal were also completed,

enabling our customers to access vital usage and

inventory management reports more conveniently.

In addition, we began piloting the use of radio-

frequency ID (RFID) chips in our delivery carts

that will ultimately help to track excessive linen

losses at the account level.

Product enhancements over the past year

included a full conversion to an envelope-style

knit contour to fit more hospital mattress styles.

We also increased the weight of our bath blan-

kets, bed sheets, draw sheets and pillowcases to

increase patient satisfaction and overall strength

in order to reduce mending repairs. Our current

product line of more than 400 items represents

the highest linen quality available in healthcare.

Through ongoing customer satisfaction surveys

and the work of our service teams, we constantly

assess our customers’ needs in order to evolve

our product offerings and to ensure that HCSC

remains as their supplier of choice.

TOTAL PARTICIPANTS: 742

ALLENTOWN ACCOUNTS: 38

KINGSTON ACCOUNTS: 72

ASBURY PARK ACCOUNTS: 32

DELAWARE VALLEY ACCOUNTS: 50

BALTIMORE ACCOUNTS: 33

TOTAL BEDS: 25,064

TOTAL CLEAN POUNDS SHIPPED: 101,809,334

KEEPING PACE I N A COM P E TITI V E WO R L D

An Attitude of

“REMEMBER THIS. HOLD ON TO THIS.

This is the only perfection there is, the perfection of helping others. This is the only thing we can do that has any lasting meaning.

THIS IS WHY WE’RE HERE.” — ANDRE AGASSI

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TOTAL NUMBER OF LINEN SERVICE

PARTICIPANTS

+38%

AMBULATORY CARE

PARTICIPANTS

+44%

CONTI NUED FROM PREVIOUS PAGE

HEALTHCARE LINEN SERVICES

MILLER-KEYSTONE BLOOD CENTER

and every one of our employees, including our

recruitment and collection staff, laboratory

and delivery professionals and volunteers who

support operations at our four regional donor

centers, five satellite locations and on more

than 1,500 blood drives annually, are dedi-

cated to sustaining our Mission. Regulatory

highlights of the past year included a rigorous

FDA inspection as we also prepared for the

American Association of Blood Banks (AABB)’s

mandated changes for new donor policies and

eligibility requirements and new regulations

regarding the ZIKA virus. These modifications

included the preparation for a new ZIKA test

and surveying our donors on travel to ZIKA-

endemic areas.

Enhancing the donor experience remained

a key priority of our strategic plan as we

implemented several new programs this year

to better serve our loyal and committed donor

community. Thanks to Service Electric and

PenTeleData, our new iTables, complete with a

PC tablet and work space, were piloted at our

Bethlehem Donor Center. Since platelet, double

red cell and plasma apheresis donation can

take up to two hours, the iTables will enable

our donors to have the flexibility to watch a

movie, check email or surf the Internet.

This past year, we continued as the exclu-

sive blood provider to 21 hospitals in Eastern

Pennsylvania and Western New Jersey. In

December, we were pleased to add the Penn

State Milton S. Hershey Medical Center to our

blood services program, expanding our service

region into Central Pennsylvania.

For more than 45 years, MKBC has been

recognized as one of the nation’s most highly

regarded and experienced blood centers. We

are proud of our long track record of Food &

Drug Administration (FDA) compliance, com-

mitted to quality and service excellence. Each

The Mission of Miller-Keystone Blood Center (MKBC) is to ensure

a continuous and safe supply of blood products and services

to the community that we serve.

During the Fall, we launched our “Lifesavers

Rewards” Donor Store, awarding donor points

for each contribution made that can be

redeemed at the Rewards store for a variety

of items, including T-shirts, hats, sweaters or

coffee mugs. Points can also be contributed

to the Blood Center’s scholarship program

that supports local High School students each

year. Finally, we also launched a Rewards store

for Coordinators this Spring to recognize and

reward the important role they serve as our

Blood Drive sponsors and chairpersons.

We also announced our “Platelet Weekend

Warriors Club” and “Universal O-Negative

Heroes Club” that will allow us to recruit plate-

let collections on weekends when they are

most needed and to increase the collections

from O-negative donors who possess the uni-

versal red blood cell type. These two programs

also enable us to educate our donor base on

the importance of the timing of donations to

ensure we are able to meet the daily require-

ments of the hospitals that we serve.

Renovations were completed at our Beth-

lehem Donor Center including new furniture,

flooring and wall preparation. The redesigned

layout includes artwork on display from a

regional photographer and a setting that allows

donors to complete their iScreen on-line appli-

cation in a more comfortable environment.

This fiscal year also marked the launch of

an exciting campaign called “Celebrate Hope.”

The new program will enable us to unite local

transfusion recipients with the blood donors

who helped to save their lives. Our first suc-

cessful donor-recipient reunion was held in

Reading, and several are in the planning stages

for the coming year.

In October, MKBC was proud to partner with

two other regional blood centers to co-host the

America’s Blood Centers (ABC) Annual Meeting

in Philadelphia. Comprised of more than 50

not-for-profit community-based blood centers

supplying over 56% of the nation’s blood

products and services, ABC provides important

advocacy and training programs to its members.

We are extremely fortunate to have excep-

tional and wide-ranging support by so many

organizations and business partners here

in our community. Our annual summerlong

Heroes Blood Drive Challenge competition

among regional fire, police and EMS personnel

gave our summer community blood supply

a much-needed boost. We also conducted a

24-hour blood event in addition to other

special drives throughout the year, spon-

sored by sports and media partners, including

Adams Outdoor, Cumulus Media, iHeart Media,

Lehigh Valley Phantoms, Lehigh Valley IronPigs,

Pottsville Broadcasting Company, RCN, Reading

Phillies, Reading Royals, Viamedia, WEEU and

WFMZ. Increased donor engagement via our

website and social media applications, com-

bined with text messaging options, improved

our reach and ability to communicate with our

existing donor base while also assisting in con-

necting the next generation of donors.

PA G E 07

CONTINUED

A COMMON GOAL LOCAL LEADER

PRESENTATIONS

+54%SCHOLARSHIP

PRESENTATIONS

+27%

CRUISE ABOARD THE LIFELINE

SPONSORSHIP

+23%

HCSC BLOOD CENTER

PA G E 0908 A N N UA L R E P O R T 2 0 1 5 - 1 6

wonderful entertainment and exciting live

and silent auctions.

The future of MKBC will be served by

the next generation of donors and leaders

in our community. Our scholarship program

remains as an important investment and

commitment to our youth. This year we were

honored to rename our Student Volunteer

Scholarship as the “Ralph (Bill) & Jacquelyn

Younger Student Volunteer Scholarship,” in

recognition of two of our most dedicated

service volunteers, and this scholarship was

given to a worthy high school volunteer in

June. In addition, awards were presented

for our annual High School Video Contest

and the Blood Donor Recruitment Scholarship

program. In all, awards were presented to

33 well-deserving high school seniors in

recognition of their outstanding scholastic

achievements and volunteerism.

MKBC LOCAL LEADERS2015Air Products

Amazon.com

Career Institute of Technology

Daniel Boone High School

East Penn Manufacturing

Kutztown University

Lehigh University

Mister HotShine

Palmerton Community

Penn State Berks Campus

Reading Health System

Schneider Electric

Spring Ridge Corporate

Building at One

Meridian Boulevard

Twin Valley High School

West Chester University

TOTAL HOSPITALS SERVED: 21

TOTAL COMMUNITY DONORS REGISTERED: 81,524

TOTAL WHOLE BLOOD DONATIONS: 58,793

TOTAL AUTOMATED COLLECTION DONATIONS: 21,860

TOTAL SPECIAL COLLECTION DONATIONS: 780

TOTAL FIRST-TIME DONORS: 10,029

TOTAL TRANSFUSABLE BLOOD PRODUCTS PREPARED: 106,821

TOTAL BLOODMOBILE DRIVES: 1,787

TOTAL VOLUNTEER HOURS: 18,858 YE

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HCSC-LINEN SERVICESLINEN COORDINATOR & STANDARDIZATION COMMITTEEAnne Marie York, Chairperson, Doylestown Hospital

Kathy Flynn Kindred Hospital – South Philadelphia

Jonathan Curtis Kindred Hospital Philadelphia – Havertown

Jennifer Rose Lancaster Rehab Hospital

Willard Mest Lehigh Valley Health Network

Gina Champion Lock Haven Hospital

Garrett Bond Lourdes Medical Center of Burlington County

Keith McNally Magee Rehabilitation Hospital

James Gibbons Malvern Institute

James Piper Memorial Hospital of Salem County, The

Kenneth Grant Memorial Hospital (York)

Fran McCarthy Mercy Fitzgerald Hospital

Joseph Short Mercy Hospital of Philadelphia

Dave Hanos Monmouth Medical Center

Deborah Visconi Morristown Medical Center

Joseph McCullon Moses Taylor Hospital

Gina Fafard Mosser Nursing Home

Bruce Schaffer Nazareth Hospital

Bahdan Moczula Newark Beth Israel Medical Center

John Sousa Newton Medical Center

Anthony Dominick Our Lady of Lourdes Medical Center

Iris Verdi Overlook Medical Center

Mike Herrick Phoenixville Hospital

Sandra Sames Pocono Medical Center

Matt Shelak Pottstown Memorial Medical Center

Catherine Hall Regional Hospital of Scranton

Barry Isbert Robert Wood Johnson – Hamilton

John Fulton Robert Wood Johnson Univ. Hosp. – New Brunswick

Danielle Damion Robert Wood Johnson Univ. Hosp. @ Rahway

Jaime Paredes Robert Wood Johnson Univ. Hosp. – Somerset

Steve Armitage Sacred Heart Hospital

Ken Jones Saint Barnabas Medical Center

Debra O’Brien Saint Clare’s Health Services – Denville, Dover

Peggy Babcock Saint Clare’s Hospital – Sussex

Tracy Fisher St. Francis Hospital (Wilmington)

Rich Consolo St. Joseph Medical Center (Reading)

John Watson St. Luke’s Hospital – Allentown Campus

Heather Olivetti St. Luke’s Hospital – Anderson Campus

Steve Lynch St. Luke’s Hospital – Miners Campus

Steve Lynch St. Luke’s Hospital – Quakertown Campus

Johna Pierson St. Luke’s Hospital – Warren Campus

Dawn Weaver St. Luke’s University Hospital

Keenan Hite St. Mary Medical Center

David Steele Schuylkill Medical Center (E Norwegian St – Pottsville)

Paul Tolerico Schuylkill Medical Center (S Jackson St – Pottsville)

Jeannette Stanard Shriners Hospital for Children

Bryon Henry Springfield Hospital

Pedro Padilla Sunbury Community Hospital

Nancy Ross Sunrise House

Steve Lockhard Taylor Hospital

Angela Cook Tyler Memorial Hospital

Michelle Miller Wayne Memorial Hospital

Charles Altemose WellSpan Health – Gettysburg Hospital

Morris Layton WellSpan Health – York Hospital

Reed Mook WellSpan Surgery & Rehabilitation Hospital

Keith Hawley Wesley Enhanced Living – Health Center

Lisa Papp West Hudson Post-Acute Care Center – Belgrove

Tim Dunn WVHCS – Wilkes-Barre General Hospital

Jeff Rolen Abington Health Lansdale Hospital Ramon Soloman Alaris Health at West OrangeBrennie Salerno AtlantiCare Regional Medical Center – City Div.Brennie Salerno AtlantiCare Regional Medical Center – Mainland Div.Brigitte Buie Bacharach Rehabilitation HospitalDarrell Seward Barnabas Health Behavioral Health CenterCassandra Skiba Barnes-Kasson HospitalJohn Stoker Berwick Hospital CenterDoreen Larizzio Blue Mountain H. S. – Gnaden Huetten Memorial HospitalGenevieve Laubach Blue Mountain H. S. – Palmerton HospitalVincent Digiacomo Bon Secours Community HospitalSusan Worden Bon Secours Community HospitalMichael Heckman Brandywine HospitalDavid Stoudt Carlisle Regional Medical CenterDanielle Van Wert CentraState Medical CenterKathryne Giovannini Chestnut Hill HospitalKevin Rosenthal Children’s National Medical CenterRudy Daley Children’s Specialized Hospital – MountainsideJeanette Golden Children’s Specialized Hospital – OceanJoseph Scala Chilton Medical CenterKenneth Benson Clara Maass Medical CenterRob Dietrick Community Medical Center (NJ)Joseph Hickman Crozer – Chester Medical CenterRenate Rickard Deborah Heart and Lung CenterEffie Baxter Delaware County Memorial HospitalCathy Esterly Eastern Regional Medical Center (CTC of Amer.)Frank Groller Easton HospitalTom Lonzinski Endless Mountain Health SystemDave Watson Fairmount Behavioral Health CenterPaula Lawson Fellowship Manor / Fellowship TerraceGavin Wasylak First Hospital Wyoming ValleyVance Barto Friends HospitalTony Calabro Geisinger – Bloomsburg Hospital Paul Prendergast Geisinger – Community Medical Center (Scranton)Rose Ernest Geisinger Health SystemGina Cicio Geisinger Health System – MarworthCarl Angellela Geisinger Health System – Wyoming Valley Med. Ctr.Diane Kline Geisinger Lewistown HospitalIsaac Fisher Geisinger – Shamokin Area Community HospitalJoe Goyne Geisinger South – Wilkes-BarreDan Golliday Glen MeadowsSean McManus Good Samaritan Hospital (Suffern)Felicia Heller Good Shepherd HomeCraig Short Good Shepherd Penn PartnersBlanca Caceres Good Shepherd Rehab Center of BethlehemRiccardo Cintado Grand View HospitalDiane Riggs Hackettstown Regional Medical CenterJohn McDonough Hampton Behavioral Health CenterMike Fitchet Hanover HospitalJean Parsons HealthSouth Rehab – Toms RiverMichael Jahoda HealthSouth Rehab. Hospital – Tinton FallsTommy Morris Holy Cross Germantown HospitalDavid Mills Holy Cross HospitalLinda Lawrence Holy Spirit HospitalDanny Lawrence HSC Pediatric Center, TheDon Reed Kessler Institute for Rehab – NorthJose Diaz Kessler Institute for Rehab – WestMike Mobley Kessler Rehab Hospital – ChesterTina Barksdale Keystone CenterKevin Flanagan Kimball Medical CenterKathy Brown Kindred Hospital of Philadelphia

Our Local Leaders program once again

recognized community businesses, schools

and other organizations that sponsor highly

successful blood drives throughout the year.

Each of these exceptional community orga-

nizations was presented with a plaque

commemorating their performance and was

featured in our Community Connection

newsletter, on our website and through

social media, acknowledging their ongoing

commitment to the health and welfare of

our community.

For the second consecutive year, the Blood

Center was also recognized as “Best Annual

Charity or Social Event” by Lehigh Valley

Style magazine for our annual “Cruise

Aboard the LifeLine” signature fundraiser.

Our 2016 “Cruise to Mardi Gras,” chaired

by Tony DaRe, President and CEO of BSI

Corporate Benefits, and coordinated by

our very dedicated Cruise committee, was

attended by more than 400 individuals who

enjoyed an evening of fabulous cuisine,

CONTI NUED FROM PREVIOUS PAGE

MILLER-KEYSTONE BLOOD CENTER

JULY 2015-JUN E 2016

C O M M I T T E E S

10 A N N UA L R E P O R T 2 0 1 5 - 1 6PA G E 11

MILLER-KEYSTONE BLOOD CENTER MEDICAL ADVISORY COMMITTEEJames Chiadis, M.D. , Chairman, Sacred Heart Hospital

HOSPITAL CENTRAL SERVICES, INC. John Haney, FACHE, Chairman, VP, Practice Management, Pottstown Memorial Medical Center

“Talent wins games, but teamwork and

intelligence win championships.”

– MICHAEL JORDAN

Richard Bindie, M.D. Schuylkill Medical Center-South

John Brennan, M.D. Blue Mountain Health System

Bala Carver, M.D. Lehigh Valley Health Network

Christopher Chapman, M.D. St. Luke’s University Health Network – Warren

Peter Christ, M.D. Penn State Health – St. Joseph

Craig Dise, M.D. Hunterdon Medical Center

Kalmen Feinberg, M.D. St. Luke’s University Health Network –

Miners Memorial

Mark Filstein, M.D. Reading Health System

Melissa George, D.O. Penn State Hershey Medical Center

Irwin Hollander, M.D. Grand View Health

Atef Labeeb, M.D. St. Luke’s University

Health Network – Quakertown

Jun Li, M.D. Hackettstown Regional Medical Center

Emily Miller, M.D. St. Luke’s University

Health Network – Anderson

Jeffrey Null, M.D. Lehigh Valley Health Network – Hazleton

John Russo, M.D. Schuylkill Medical Center-East

Sharon Steinman, M.D. St. Luke’s University

Health Network – Allentown

Steven Tellschow, M.D. St. Luke’s University

Health Network – Bethlehem

BLOOD BANK SUPERVISORS COMMITTEESusan Amundsen Lehigh Valley Health Network – Hazleton

Peggy Ashworth, MT (ASCP) Hackettstown Regional Medical Center

Patricia Babcock St. Luke’s University Health Network – Warren

Kevin Cochrane, MS, MT (ASCP) SBB St. Luke’s University Health Network –

Bethlehem

Donna Cole Hunterdon Medical Center

Tina Doyle Schuylkill Health System-East

Ronald Feltenberger St. Luke’s University Health Network –

Miners Memorial

Barbara Festa, MT (ASCP) St. Luke’s University Health Network – Anderson

Denise Fitzgerald St. Luke’s University Health Network –

Quakertown

Beth Frey, MT (ASCP) Reading Health System

Barbara Giannini Grand View Health

Pat Gidosh, MT (ASCP) Sacred Heart Hospital

Lucile Hough Blue Mountain Health System – Gnaden Huetten

Tae Kim, MT Lehigh Valley Health Network

Marie Koehler, MT (ASCP) St. Luke’s University Health Network – Anderson

Michel Lloyd, MT (ASCP) SBB St. Luke’s University Health Network – Bethlehem

PollyAnn Maduro, MT (ASCP) Lehigh Valley Health Network – Hazleton

Daniela Newcomer St. Luke’s University Health Network – Allentown

Jennifer Reedy, MLS (ASCP) Schuylkill Health System

Janette Saproni Blue Mountain Health System – Palmerton

Tricia Vaughan, SBB (ASCP) Penn State Health – St. Joseph

Adrienne Verbilla Schuylkill Health System – South

DEVELOPMENT COMMITTEE

Everitt F. Binns, Ph.D. , Chairman, Grand View Health

Megan A. Beste Taggart Associates

Eric Blew, LUTCF Arbor Insurance Group, Inc.

Janet Busse Miller-Keystone Blood Center

Jessica Kuc Miller-Keystone Blood Center

Michael McShane Miller-Keystone Blood Center

Todd Quann Lehigh Valley International Airport

Dan Walsh Viamedia

CRUISE ABOARD THE LIFELINE COMMITTEETony DaRe , Honorary Captain, BSI Corporate Benefits, LLC

Paula Bonstein Lehigh Valley International Airport

Chuck Bostick Jr. Multi-Tech Construction, Inc.

Paula Buchvalt Air Products

Janet Busse Miller-Keystone Blood Center

DJ Cleaver The Morning Call

Marie Clemens Hospital Central Services, Inc.

Mary Diehl The Morning Call (retired)

Kerianne Geist BSI Corporate Benefits, LLC

Shelly Harkins Computer Management and

Marketing Associates, Inc.

Kathleen Heckman Miller-Keystone Blood Center

Kim Hellwig RCN

Heather Kowatch Capital BlueCross

Jessica Kuc Miller-Keystone Blood Center

Carol Machain Guardian Life Insurance

Co. of America

Michael McShane Miller-Keystone Blood Center

Shirley Miller Air Products (retired)

George & Linda Nabb Dream Events

Naomi Pratt Miller-Keystone Blood Center

Dan Walsh Viamedia

Jeff Warren Gilmore & Associates, Inc.

Lawrence T. Johnson, Vice ChairmanSenior Vice President

Univest Bank & Trust Co.

William Lonardo, SecretaryCommunications Consultant

Peter J. Castagna Jr. President & CEO

HCS, Inc. & Affiliates

Mike AlbarellPresident

Albarell Electric

Everitt F. Binns, Ph.D.Director, EMS & Transport

Grand View Health

Geoffrey B. Borda, CPA, CVAShareholder, Abraham, Borda, Corvino, Butz, LaValva & Co.

Frank DiBiaso *Retired Chief Financial OfficerBlue Mountain Health System

J. Mark HorneSenior Vice President & Chief Operating OfficerGrand View Health

Cathy JaindlVice PresidentJaindl Turkey Farms

James KlunkPresidentKlunk & Millan Advertising

William MasonRetiredConcannon, Miller & Co.

Terry PurcellVice President, Ambulatory and Support ServicesBlue Mountain Health System

Mykola J. Salata, R.Ph.PresidentYeager’s Pharmacy

Richard ShurgallaFaculty and Director of Professional

Development Penn State University

* In Memoriam

Stephen Albanese, Vice ChairmanDirector, Strategic Sourcing

Atlantic Health System

Deborah Templeton, R.Ph., SecretaryChief, Care Support Services

Geisinger Health System

Peter J. Castagna Jr. President & CEO

HCS, Inc. & Affiliates

Kevin HinesAssociate VP, Network Materials

Management

St. Luke’s University Health Network –

Miners Memorial

John KristelPresident & CEO

Good Shepherd Rehabilitation Network

William MatthewsVice President, Supply Chain

Lehigh Valley Health Network

Scott MengleVice President

Penn State Health – St. Joseph

Jonathan PumphreyChief Supply Chain Officer

WellSpan Health System

Anne Marie YorkSPD Manager

Doylestown Hospital

William Lonardo, Vice ChairmanCommunications Consultant

Frank DiBiaso, Secretary * Retired, Chief Financial OfficerBlue Mountain Health System

Peter J. Castagna Jr. President & CEOHCS, Inc. & Affiliates

Lawrence T. JohnsonSenior Vice PresidentUnivest Bank & Trust Co.

HOSPITAL CENTRAL SERVICES COOPERATIVE, INC. J. Mark Horne, FACHE, Senior Vice President & Chief Operating Officer, Grand View Health

HCSC ENTERPRISES, INC. Everitt F. Binns, Ph.D. , Chairman, Director, EMS/Transport Services, Grand View Health

J. Michael Lee, DBA, LFACHERetired, President-CEOHCS, Inc. & Affiliates

David ShannonRetired, Chief Executive OfficerMarlton Rehabilitation Hospital

* In Memoriam

JULY 2015-JUN E 2016

B OA R D S O F D I R E C TO R S

JULY 2015-JUN E 2016

C O M M I T T E E S

12 A N N UA L R E P O R T 2 0 1 5 - 1 6

John Haney, FACHE, Vice ChairmanVP, Practice ManagementPottstown Memorial Medical Center

Everitt F. Binns, Ph.D., SecretaryDirector, EMS & TransportGrand View Health

Peter J. Castagna Jr. President & CEOHCS, Inc. & Affiliates

James AndersonPartnerCampbell, Rappold & Yurasits LLP

Robert Begliomini, BS, Pharm.D. MBA, FASHPVice President, OperationsLehigh Valley Health Network

Joseph Bubba, Esq.Managing PartnerFitzpatrick Lentz & Bubba, P.C.

James Chiadis, M.D.Medical Director, Blood BankSacred Heart Hospital

Ronald E. Domen, M.D.Medical Director, Histocompatability LabPenn State Milton S. Hershey Medical Center

Walter EversonPresident-CEOZee Medical Service Co.

Douglas A. MichelsPresident & CEOOrasure Technologies, Inc.

P. Michael PaulsenVice President, Operations HCS Cooperative, Inc.

D. Kip Kuttner, D.O.Vice President/ Medical Director Miller-Keystone Blood Center

Daniel J. MarcanteVice President & Chief Operating Officer HCS Cooperative, Inc.

William N. MoyerVice President, Marketing & Service HCS Cooperative, Inc.

Peter J. Castagna Jr. President & CEO

Janet A. Busse, BS, MT (ASCP) SBB, MS QASenior Vice President & Chief Operating Officer Miller-Keystone Blood Center

Mark G. Angeny Vice President, Human Resources HCSC Enterprises, Inc.

MANAGEMENT STAFFIN ALPHABETICAL ORDER

John WillsonVice President, Fiscal Services Miller-Keystone Blood Center

Stephen A. GergarVice President, Finance & Chief Financial OfficerHCSC Enterprises, Inc.

“Excellence is not a skill. It is an attitude.”

— RALPH MARSTON

MILLER-KEYSTONE BLOOD CENTERRocco DelVecchio, Chairman, President, Lafayette Ambassador Bank

An Attitude of

JULY 2015-JUN E 2016

B OA R D S O F D I R E C TO R S

For information about Hospital Central Services, Inc. or any of its affiliates, call 610.791.2222 or 1.800.444.HCSC (4272) or visit our website at www.hcsc.org.

HCSC-LINEN SERVICES2171 28th St. SW Allentown, PA 18103 Rear, 310 Market St. Kingston, PA 18704 1005 Memorial Dr. Asbury Park, NJ 07712 2224 Broadway Camden, NJ 08104

3001 Cowan Ave. Baltimore, MD 21223

HCSC-AMBULATORY CARE DIVISION2171 28th St. SWAllentown, PA 18103

HCSC-BLOOD CENTER

MILLER-KEYSTONE

BLOOD CENTER

1465 Valley Center Pkwy.

Bethlehem, PA 18017

1255 S. Cedar Crest Blvd.

Allentown, PA 18103

Chrin Commons Building

2925 William Penn Hwy.

Easton, PA 18045

2745A Leiscz’s Bridge Rd.

Reading, PA 19605

HCSC-GROUP PURCHASING

2171 28th St. SW

Allentown, PA 18103

H O S P I T A L C E N T R A L S E R V I C E S , I N C .

CORPORATE OFFICES 2171 28th St. SW, Allentown, PA 18103