Amul Ice Cream Marketing Strategy

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    Introduction

    AMUL means" priceless" in Sanskrit. A quality control expert in Anand

    Suggested the brand name Amul (Anand Milk Union Limited) from the Sanskrit Amoolya, Variants, all meaning "priceless", are found in several Indian languages. Amul products have

    been in use in millions of homes since 1946. Amul Butter, Amul Milk Powder, Amul Ghee,Amul spray, Amul Cheese, Amul Chocolates, Amul Shrikhand, Amul Ice cream, Nutramul,Amul Milk and Amulya have made Amul a leading food brand in India. Today Amul is asymbol of many things. Of high-quality products sold at reasonable prices, of the genesis of avast co-operative network, of the triumph of indigenous technology, of the marketing savvyof a farmers' organization and have a proven model for dairy development. And have a

    proven model for dairy development and have a proven model for dairy development.

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    Background of the organization

    History of Amul

    TheKaira District Co-operative Milk Producers' Union Ltd. was registered on December 1,1946 as a response to the exploitation of marginal milk producers by traders or agents of theonly existing dairy, thePolson (brand) dairy, in the small town ofAnand (inKaira DistrictofGujarat).

    Milk Producers had to travel long distances to deliver milk, which often went sour insummer, to Polson. The prices ofbuffalo and cow milk were arbitrarily determined.Moreover, the government at that time had given monopoly rights to Polson to collect milkfrom Anand and supply it to Bombay city.

    Angered by the unfair and manipulative trade practices, the farmers of KairaapproachedSardar Vallabhbhai Patel under the leadership of local farmerleader Tribhuvandas K. Patel. He advised them to form acooperative and supply milkdirectly to the Bombay Milk Scheme instead of Polson (who did the same but gave them low

    prices). He sentMorarji Desai to organise the farmers.

    In 1946, the milk farmers of the area went on a strike which led to the setting up of thecooperative to collect and process milk. Milk collection was also decentralized, as most

    producers were marginal farmers who could deliver atmost 12 litres of milk per day.Cooperatives were formed for each village too.

    The Cooperative was further developed and managed by Dr.Verghese Kurien alongwithH.M. Dalaya.Dalaya's innovation of making skim milk powder from buffalo milk forthe first time anywhere in the world and a little later, along with Kurien's help, making it on acommercial scale,[12]led to the first modern dairy of the cooperative at Anand, which wouldsuccessfully compete against established players in the market.

    zThe trio's (T. K. Patel, Kurien and Dalaya's) success at the cooperative's dairy soon spread toAnand's neighbourhood in Gujarat, and within a short span, five unions in other districts Mehsana, Banaskantha, Baroda, Sabarkantha and Surat were set up.

    .

    http://en.wikipedia.org/wiki/Kaira_District_Co-operative_Milk_Producers%27_Unionhttp://en.wikipedia.org/wiki/Polson_(brand)http://en.wikipedia.org/wiki/Anand,_Gujarathttp://en.wikipedia.org/wiki/Kairahttp://en.wikipedia.org/wiki/Gujarathttp://en.wikipedia.org/wiki/Water_Buffalohttp://en.wikipedia.org/wiki/Vallabhbhai_Patelhttp://en.wikipedia.org/wiki/Tribhuvandas_Kishibhai_Patelhttp://en.wikipedia.org/wiki/Cooperativehttp://en.wikipedia.org/wiki/Morarji_Desaihttp://en.wikipedia.org/wiki/Verghese_Kurienhttp://en.wikipedia.org/w/index.php?title=H.M._Dalaya&action=edit&redlink=1http://en.wikipedia.org/wiki/Amul#cite_note-epw-11http://en.wikipedia.org/wiki/Amul#cite_note-epw-11http://en.wikipedia.org/wiki/Amul#cite_note-epw-11http://en.wikipedia.org/wiki/Amul#cite_note-epw-11http://en.wikipedia.org/w/index.php?title=H.M._Dalaya&action=edit&redlink=1http://en.wikipedia.org/wiki/Verghese_Kurienhttp://en.wikipedia.org/wiki/Morarji_Desaihttp://en.wikipedia.org/wiki/Cooperativehttp://en.wikipedia.org/wiki/Tribhuvandas_Kishibhai_Patelhttp://en.wikipedia.org/wiki/Vallabhbhai_Patelhttp://en.wikipedia.org/wiki/Water_Buffalohttp://en.wikipedia.org/wiki/Gujarathttp://en.wikipedia.org/wiki/Kairahttp://en.wikipedia.org/wiki/Anand,_Gujarathttp://en.wikipedia.org/wiki/Polson_(brand)http://en.wikipedia.org/wiki/Kaira_District_Co-operative_Milk_Producers%27_Union
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    Introduction to Brand

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    Introduction on Ice Cream Industry

    The ice cream market growth picked up after de-reservation of the sector in 1997. Of the totalsize of Rs 15-16bn, around 30-32% is in the hands of organized sector valued at Rs 4.9bn,rest all is with the unorganized sector. Among the major players in this industry HindustanLever has a market share of around 50%, represented mainly by Kwality Walls brand. Amulwith anestimated market share of 41% is rapidly gaining market share and lastly Vadilal is the playerin the national market with 8-9% of the market share.

    Production areaIn rural areas, kulfi / ice creams made by small / cottage industry are popular. The market fororganized sector is restricted to large metropolitan cities. In small towns and villages, there

    are thousands of small players who produce ice- creams / kulfis in their home backyard andcater to the local market.

    Almost 40% of the ice creams sold in the country are consumed in the western region withMumbai being the main market, followed by 30% in the north and 20% inthe south.

    Growth promotional activities

    The Indian government adopted the policy of liberalization regarding the ice cream industryalso and it is since then that this sector has shown an annual growth ranging from 15- 20%

    per annum for last 1- 2 years.

    TypesIndian Ice Cream market can be segmented in three different ways, namely on the basis offlavours; on the basis of stock keeping units / packaging and on the basis of consumersegments.

    On the basis of flavours the market today has a number of flavours like vanilla, strawberry,chocolate, mango, butterscotch and a number of fruit flavours, dry fruit flavours traditional

    flavours like Kesar Pista, Kaju Draksh etc.

    The market is totally dominated by Vanilla Strawberry and chocolate, which together accountfor more than 70% of the market followed by butterscotch and other fruit flavours.

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    Amul Ice-Creams Variants

    1) Prolife Ice-creamVanilla with chocolate sauce, Shahi anjir

    2)

    SundaeSundae, Sundae magic ,Double sundae

    3) SticksFrostik, Dollies, Candies

    4) Cones Butter Scotch, Choco crunch

    5) NoveltiesCassata, Hum Tum, Cake magic

    6) Malai KulfiMasti kulfi, Shahi pista

    7) KidsSundae fundoo, fundoo chocobar, Fundoo balls (vanilla & mango)

    8) Utterly Delicious Take away (Available in 500ml, 1.25L, 1.5L & 2.2L)Vanilla Royale, Two in One, Butter Scotch, Chocolate Passion, Fruit n Nut

    Fantasy,Alphonso Marvel.

    9)Utterly Delicious Cups - Alphonso Mango, Vanilla, Strawberry, Chocolate, KajuDraksh, Butter Scotch, Kesar Pista Royale, Kis Mis Kaju

    10) But 1 Get 1 Free

    a)

    Spanish Saffron with Cream Balls + Same

    b) Rajbhog + Same

    c) Fresh Litchi + Same

    d) Shahi Anjir + Same

    e) Kesar Pista Royale + Same

    f) Fresh Pineapple + Same

    g) Fruit Bonanza + Same

    h) Chocolate + Same

    i) Alphonso Mango + Same

    j) Tutti Fruti + Same

    k) Green Pista + Same

    l) Prolife Vanilla + Butter Scotch

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    m) Vanilla Royale + Same

    n) Butter Scotch + Same

    o) Gauva + Same

    p) Cookie and Cream + Same

    q) Thandai + Same

    r) Afghan Dry Fruit + Same

    s) Shahista Pista Kulfi + Same

    11) Couple Pack (250ml) Vanilla Royale, Strawberry, Butter Scotch Chocolate

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    Various Other Brand of Amul

    AMULS OFFERINGS

    Breadspreads:

    Amul Butter Amul Lite Low Fat Breadspread

    Cheese Range:

    Amul Pasteurized Processed Cheddar Cheese

    Amul Processed Cheese Spread Amul Mozzarella Cheese Utterly Delicious Pizza

    Mithaee Range (Ethnic sweets):

    Amul Shrikhand (Mango, Saffron, Almond Pistachio, Cardamom) Amul Amrakhand Amul Mithaee Gulabjamuns

    Amul Mithaee Gulabjamun Mix Amul Mithaee Kulfi Mix

    UHT Milk Range: Amul Taaza 3% fat Milk Amul Gold 4.5% fat Milk Amul Slim-n-Trim 0% fat milk Amul Chocolate Milk Amul Fresh Cream

    Amul Snow-cap Softy Mix

    Pure Ghee: Amul Pure Ghee Sagar Pure Ghee

    Infant Milk Range: Amul Infant Milk Formula 1 (0-6 months) Amul Infant Milk Formula 2 ( 6 months above)

    Amulspray Infant Milk Food

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    Milk Powders: Amul Full Cream Milk Powder Amulya Dairy Whitener Sagar Skimmed Milk Powder

    Sagar Tea and Coffee Whitener

    Fresh Milk: Amul Taaza Toned Milk 3% fat Amul Gold Full Cream Milk 6% fat Amul Shakti Standardised Milk 3% fat Amul Smart Double Toned Milk 1.5% fat

    Curd Products: Amul Masti Dahi (fresh curd) Amul Butter Milk

    Chocolate & Confectionery:

    Amul Milk Chocolate

    Amul Fruit & Nut Chocolate

    Amul clairs

    Brown Beverage:

    Nutramul Malted Milk Food

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    Market Share of Ice-Cream Brands

    COMPETITORS

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    Competitors are the once who produce and sell the same product as producer by the unitcompetitors affect the business with several caused. The main rivals are following.

    1. Nestle2. Kwality Walls3.

    Vadilal

    4. Mother Dairy

    1. Nestle India is a subsidiary of Nestle.S.A. Of Switzerland. With seven factories and alarge number of co-packers, Nestle India is a vibrant Company that provides consumer inIndia with products of global standards and is committed to long-term sustainable growthand shareholder satisfaction

    2. Kwality Walls Was previously known as Kwality owned by Pishorilal Lamba Kwality

    Wall'sis a major producer and distributor of ice cream and other dessert productsin India, Pakistan,Sri Lanka,Malaysia and Singapore. It is a company of HindustanUnilever, the arm of Unilever in India, and is an extension of the Wall's ice cream brandof Great Britain.

    Kwality, the original Indian company, was founded in 1956, and was the first in the regionto import machinery for the mass production and sale of ice cream on a commercial scale. In1995, in view of the growth potential of the frozen confections market, Kwality entered intoan agreement with Lever, and has since been known by its current umbrella name.

    3.Vadilal(Vadilal Industries Limited) From a small outlet in Ahmedabad over 80 years back,Vadilal Industries Ltd has today emerged as Indias second largest ice cream player. Thecompany is also one of the largest processed food players in India with significant exports of

    frozen vegetables and ready to eat snacks, curries and breads.

    http://en.wikipedia.org/wiki/Sri_Lankahttp://en.wikipedia.org/wiki/Malaysiahttp://en.wikipedia.org/wiki/Malaysiahttp://en.wikipedia.org/wiki/Sri_Lanka
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    Vadilals aim is to become an Indian MNC in Ice creams and frozen foods and to provideproducts and services at an affordable price without compromising on quality.

    3. Mother Dairy, set up in 1974, is a wholly owned subsidiary of National Dairy

    Development Board (NDDB) of IndiaMother Dairy's range of products includes the brands Mother Dairy (milk, milkproducts, curd, ice cream, butter, etc.), Dhara (range of edible oils) and Safal (range offresh fruits and vegetables, frozen vegetables, fruit juices).

    Objective of the study

    To have a clear understanding of the ice cream industry and Amuls position inmarket

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    To find out the problems and issues faced by the wholesalers

    To understand the distribution channel of the Amul Ice Cream

    To study consumer perception and competitive

    To increase sales of Amul ice-creams

    To brand existing outlets and convert new outlets for Amul

    To conduct an exhaustive market research on introduction of new low calories

    flavours.

    To check awareness, price acceptance, innovation excitement amongst consumers

    To check the awareness as well as level of satisfaction of retailers with distributors&the company with regards introduction of new flavours

    To develop strategies and come out with suggestions for increasing the sales.

    RESEARCH METHODOLGY

    RESEARCH DESIGN

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    The research methodology adopted is of descriptive type. The major purpose of this researchwas the description of the affairs as it exists at present. Even though there was no control overthe variables. The cause were tried to be discovered. The facts or information gathered wereanalysed to make a critical evaluation of the information.

    SAMPLING DESIGN

    Sample design is a definite plan of obtaining some items from the whole population. Thesample used in this project is Cluster. In the probability sampling methods, each items in thesample is chosen one at a time from a complete list of universe elements. In marketingresearch practice, it will sometimes be more expedient to select items individually. Samplingmethods in which universe elements are chosen in groups rather than individually are calledcluster-sampling methods. They are widely used in the sampling of human populations.When no complete universe listing exists, a type of sampling is called area sampling may be

    the only practically feasible form of probability sampling. Sample design is a definite plan ofobtaining some items from the whole population. The sample design used in this clustersampling.

    CLUSTER SAMPLING

    Here the whole area is divided into some geographical area and a definite number of retailerswere to be surveyed Cluster sampling are frequently utilized when no list of sample

    population is available.

    SOURCES DATA

    One had to depend mainly on primary data as firsthand knowledge was required about marketposition of various brands in the ice cream. So our actual study was conducted in 3 stages:

    First we discussed with our guiding officers on the various parameters of the project. We alsotalked informally with some consumers and retailers to have some preliminary idea.

    Next format was prepared based on prior discussion. Separate questionnaire was prepared for

    established and unexplored markets.

    Lastly the final questionnaire was prepared with various modifications to the previousquestionnaire.

    People were not willing to answer, when they were contacted between 1:00 pm to 5:00 pm,the time when most of the people take rest during the scorching heat.

    SAMPLING TECHNIQUES

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    The stratified sampling method was followed. The population of all the towns was nothomogeneous. There exist people of different occupation. So stratified sampling techniquehad to be applied in order to obtain a representative sample.

    SAMPLE SIZE

    The sample size varied from town to town for retailers. In Burari, Sant Nagar, Naharpur,Krishna market the sample size taken was 30. The sample size taken was 30. The sample sizeof retailers varied from 7 to 25 according to the size of the market.

    DATA ANALYSIS

    The data were analysed separately for each area. The findings resulting of the analysis variedfrom area to area and the recommendations stated accordingly arrived at after thorough andrecommendation stated accordingly.

    SWOT Analysis of Amul Ice Cream

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    Strengths:-

    1) Biggest Sourcing base for milk and milk products in India.

    2)

    38% market share in the national ice cream market.

    3) Penetration pricing strategy- Amul is the price warrior in the ice-cream market andcurrently has a very wide range to offer for all the price points.

    4) Reputation of high quality.

    5) E-commerce, new products and process technology.

    Weaknesses:-

    1) Advertising is low profile, as the results of the survey show. Majority of therespondents have hardly seen any ad of Amul ice cream. However Kwality Walls onthe other hand is into heavy advertising and consequently, is popular.

    2) Shortage of stock during season.

    3) Less attractive packaging.

    4)

    Distribution problems.5) Retailers now demand freezers without having to pay any deposit. This is especially

    true of those retailers who already stock one or the other ice cream brands.

    6) Limited international presence as compared to leading global brands

    Opportunities:-

    1) Internet promotions are a good means of awareness which should be tapped.

    2) It is a high growth segment as the population is every increasing with never- endingdemands.

    3) Distribution coverage

    Threats:-

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    1) Amul is currently facing stiff competition from Kwality Walls and may face morethreat from the local manufactures in the low priced segment ice creams.

    2) The customers have very well received the Kwality Walls product differentiation

    strategy and Mother Dairy is also pushing up its advertising pitch.

    3) Also the low per capita income low per capita consumption of the people is a threat toAmul.

    4) Free entry to the markets.

    5) Even Vadilal is coming up with their new strategy and promotions of various variantsOf ice creams

    6)

    Health conscious people refraining from sweets

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    EXISTING STP AND SWOT OF AMUL ICE CREAM

    STP

    I) SEGMENTATION

    1) GeographicalUrban and Rural

    2) Demographic-

    A) Age: 1 to 60

    B) Family Life Cycle: Young, Single, Married, Older

    C) Education: Grade School or less, high school, college graduates, etc.

    D) Attitude towards the product: The attitude towards the product is positive as people havetrust in Amulsproducts.

    3)

    Psycho graphic-

    Working Class, College Goers, Accepted by all religion.

    4) Behavioural-

    A) Occasions: Amul targets special occasions such as New Years Eve, Diwali andValentines Day etc.

    B) Benefits: They provide good quality product at economical prices.

    C) Usage Rate: The usage rate is very high in behavioural segmentation of Amul Ice cream.

    D) Buyer Readiness: The consumers are ready to buy these products and so the buyerreadiness is high.

    E) Loyalty Status: The loyalty for Amul Ice-cream is Shifting Loyal as there is a majorcompetitor in the market i.e. Nestle, Kwality walls

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    II) TARGET

    The target of Amul Ice-cream is Lower, Middle, Upper Middle Income group people. Ittargets both men and women and children

    III) POSITIONING

    Amul Ice Cream is positioned as an Ice Cream with various flavours for all occasions and forall age groups.

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    FINDINGS OF THE SURVEY

    1. What ice cream brand comes in your mind when you heard the word ICE CREAM?

    a)

    Kwality wallsb) Amulc) Mother dairyd) Baskin robinse) Naturalsf) Other

    Brands

    Naturals

    Amul

    Baskin robins

    Kwality

    Others

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    2. Do you like AMUL ice-cream?

    Yes No

    Likes

    Yes

    No

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    3. Have you seen the ads of amul ice-creams?

    Yes No

    Seen the Ads.

    Yes

    No

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    4. Do you think that price of amul ice-creams are high?

    Yes No

    Price high

    Yes

    No

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    5. Is the brand name visible?

    Yes No

    Brand Visibility

    Yes

    No

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    6. Do you like the packaging of the brand?

    Yes No

    Like the packaging

    Yes

    No

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    7. Have you visited the amul parlour?

    Yes No

    Visit the parlour

    Yes

    No

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    8. Do you think amul should use the brand ambassador or it should stick with the amul girl?

    Yes No

    Amul Girl Vs Brand Ambassador

    Amul Girl

    Brand Ambassador

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    9. Would you prefer amul ice-cream in a less-sugary base?

    Yes No

    Preference on Sugar Base

    Yes

    No

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    10. Do you still prefer amul ice-creams after the worm controversy?

    Yes No

    Preference after warm-Contravercy

    Yes

    No

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    11. Do you think that amul has succeeded in all marketing strategies it has undertaken to getthe control of the confectionery market?

    Yes No

    Success in Marketing Stratergy

    Yes

    No

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    12. From where do you come to know about the amul ice-creams?

    a. News paper

    b.

    Advertisingc. Radiod. Hoardings

    Media

    News paper

    Advertising

    Radio

    Hoardings

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    13. Would you prefer a low calories ice-creams even if it is priced high?

    Yes No

    Preferece over low Calories Ice-Cream if Price

    high

    Yes

    No

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    14. Are you satisfied with the amul ice-cream?

    Yes No

    Satisfaction

    Yes

    No

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    ANALYSIS OF THE SURVEY

    Through this survey, it is clear that:

    1. People love Amul ice cream very much.

    2. It is the most preferred brand of ice cream.

    3. As most of the people are health consciousthey would like to have a less sugar basedor no added sugar chocolate, especially if it comes from a reputed name like AMUL.

    4. But Most people will not prefer a Low Calorieschocolate even if it is highly priced.

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    REPOSITIONING OF THE BRAND

    After the findings and analysis of the survey, it is clear that if a new product is launched inthe market, i.e. LOW CALORIESIce cream, it will most probably be a success.

    Following is the new product, its features and a SWOT Analysis and STP of the

    product:

    Company: Amul

    Brand: Ice Creams

    Product Launched: Amul Ice Cream Healthy wealthy (Low Calories)

    Tag Line: Enjoy Moments of Happiness in a healthy way

    Characteristics:

    1. For the health conscious people.

    2. A Low Calories.

    3. Priced at Rs. 200.

    SWOT ANALYSIS OF CADBURY DAIRY MILK HC

    STRENGTHS:

    1. Especially for the health conscious people.

    2. Comes from a reputed company Amul

    3. Good Visibility, Good Product Quality and packing.

    WEAKNESSES:

    1. High priced.

    OPPORTUNITIES:

    1. Flavours will be launched in the near future.

    THREATS:

    1. Competitors- Nestle, Kwality walls

    STP OF AMUL ICE CREAM HEALTH WEALTHY

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    SEGMENTATION:

    1. GEOGRAPHIC SEGMENTATION: It will target the Urban Market.

    2. DEMOGRAPHIC SEGMENTATION:

    AGE:The age of the customer will be between 18 to 35 years.

    INCOME: Middle income, Upper Middle Income group.

    OCCUPATION: It can be consumed by people of all occupations.

    3. PSYCHOGRAPHIC:

    It can be used by working class as well as house wives who are health conscious, also bythose who have busy lifestyle. It is accepted by all religions.

    4. BEHAVIOURAL SEGMENTATION:

    BENEFITS: Low on calorie, good quality, easily available in supermarkets and generalstores also

    OCCASIONS: There is no specific occasion for consuming this ice creams.Whenever the person wants he can consume the product and not worry about thecalories also.

    USAGE RATE: The Usage Rate will be high as it will be consumed more in urbanareas.

    LOYALTY STATUS: Loyalty status will be Hard core Loyals as there is no much

    completion in the market.

    BUYER READINESS STAGE: The buyer will be ready to buy this product as itwill be low on calorie even if it is highly priced. So buyer readiness will be high.

    TARGETING:

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    Amul Ice Cream Healthy wealthy will be targeted on both men and women who are healthconscious and also youth who are more health conscious.

    POSITIONING:

    It will be positioned as a LOW CALORIES ice cream. Its USP will be that it will be richin nutrients which are necessary for maintaining the health of the person.

    LIMITATIONS

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    The study is limited to North East Delhi.

    Due to unavailability of proper conveyance facility, it was really hard to cover the

    market under a scorching sun.

    In many residential blocks, shops located in corners of by lanes were difficult tolocate.

    The time duration of two months was too short for the completion of all activities.

    Being a perishable product no sample could be shown, as demanded by many

    prospectingclients.

    RECOMMENDATIONS

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    In order to maintain and increase the sales in the city of Delhi, the following

    recommendations regarding Amul ice

    cream; particularly regarding advertisement, distribution, promotional policies, etc, are

    hereby suggested: First and foremost Amul should take proper action in order to improve service,

    because although being on a top slot in Butter and milk supplies it does not get the

    sales in ice cream, which it should get.

    Amul should give local advertisements apart from the advertisements given at the

    national level. Local advertisement must mention the exclusive Amul shops of the

    city.

    Company should introduce sales promotion schemes like free extra weight, free gifts

    etc.

    Company should provide uniforms to vendors as other company do.

    Company should introduce some new flavours in its range of ice-creams.

    The company needs to improve their packaging material quality. Packaging is one of

    the main areas of disagreement with the ice cream because the packaging of the ice

    cream creates problem with caring and forwarding. Company should have to open

    more APOS &A class outlets because total number of outels in delhi are very less.

    CONCLUSION

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    As we know that Amul is very big organization and market leader in dairy products. It has

    maximum market share in Milk, Butter and Cheese, which are its main/core products. As we

    know Amul is a co-operative organization but ice cream industry is a profitable industry we

    cant ignore it.

    It is very difficult proposition to draw conclusion to the Amul Ice creams business and the

    impact it has on our daily life. Amul is a company that strongly pushes itself as an Indian

    company

    With the help of research, company can find out its weak points in Ice cream product and can

    increase its market share through rectifying mistakes. People have believed in Amulsproduct and they will accept its ice cream also if effective actions were taken. The survey

    resulted into following conclusions:

    Amul must come up with new promotional activities such that people become aware

    about Amul Ice cream

    Quality is the dominating aspect which influences consumer to purchase Amul

    product, but prompt availability of other ice cream brands and aggressive promotional

    activities by others influences the consumer towards them and also leads to increase

    sales.

    With the help of this project, it can be concluded that the marketing strategies followed by

    Amul are very successful.

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    QUESTIONAIRE

    Survey on Amul Ice Cream

    Name: ___________________________

    Gender: _________________________

    Location: ________________________

    Ph. No\Email id: ________________________________

    Age: ________

    Occupation: _______________________________________

    1.

    What ice cream brand comes in your mind when you heard the word ICE CREAM?a) Kwality walls

    b) Amulc) Mother dairyd) Baskin robinse) Naturalsf) Other (please specify)

    2. Do you like AMUL ice-cream?

    Yes No

    3. Have you seen the ads of amul ice-creams?

    Yes No

    4. Do you think that price of amul ice-creams are high?

    Yes No

    5. Is the brand name visible?

    Yes No

    6. Do you like the packaging of the brand?

    Yes No

    7. Have you visited the amul parlour?

    Yes No

    8. Do you think amul should use the brand ambassador or it should stick with the amul girl?

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    Amul Girl Brand Ambassador

    9. Would you prefer amul ice-cream in a less-sugary base?

    Yes No

    10.Do you still prefer amul ice-creams after the worm controversy?

    Yes No

    11.Do you think that amul has succeeded in all marketing strategies it has undertaken to getthe control of the confectionery market?

    Yes No

    12.From where do you come to know about the amul ice-creams?

    i.

    news paperii. advertising

    iii. radioiv. hoardings

    13.Would you prefer a low calories ice-creams even if it is priced high?

    Yes No

    14.Are you satisfied with the amul ice-cream?

    Yes No

    15.Any other suggestion?

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