Quality Assurance

Amr Zeid 408138 Cherouk Aly 409032

Mohamed Salem 409051

Contents:History

Defination

Company quality

Company quality

ISO

Tools

Advantage

Case study

Video

HistoryQuality assurance was initially introduced in World War

II when munitions were inspected and tested for defects after they were made. Today's quality assurance systems emphasize catching defects before they get into the final product.

DefinitionQuality in business means

Quality is a perceptual, conditional, and somewhat subjective attribute and may be understood differently by different people. Consumers may focus on the specification quality of a product/service, or how it compares to competitors in the marketplace. Producers might measure the conformance quality, or degree to which the product/service was produced correctly. Support personnel may measure quality in the degree that a product is reliable, maintainable, or sustainable. Simply put, a quality item (an item that has quality) has the ability to perform satisfactorily in service and is suitable for its intended purpose.

There are five aspects of quality in a business context: Producing - providing something. Checking - confirming that something has been done correctly. Quality Control - controlling a process to ensure that the outcomes are predictable. Quality Management – directing an organization so that it optimizes its performance through

analysis and improvement. Quality Assurance – obtaining confidence that a product or service will be satisfactory.

(Normally performed by a purchaser)

Definition (cont’d)Quality Assurance (QA)Activities include a planned system of review

procedures conducted by personnel not directly involved in the inventory compilation/development process.

Is any systematic process of checking to see whether a product or service being developed is meeting specified requirements. Many companies have a separate department devoted to quality assurance.

Company Quality During the 1980s, the concept of "company quality" with the focus on management

and people came to the fore.[citation needed] It was realized that, if all departments approached quality with an open mind, success was possible if the management led the quality improvement process.

QA is not limited to the manufacturing, and can be applied to any business or non-business activity:

Design Consulting Banking Insurance Computer software development Retailing Transportation Education Translation

ISOThe organization today known as ISO began in 1926 as the

International Federation of the National Standardizing Associations (ISA), whose focus was mainly mechanical engineering.[6] It was disbanded in 1942 during World War II but was reorganized under its current name, ISO, in 1946, when delegates from 25 countries met at the Institute of Civil Engineers in London; the new organization officially began operations in February 1947.[2]

ISO is a voluntary organization whose members are recognized authorities on standards, each one representing one country. The bulk of the work of ISO is done by the 2,700 technical committees, subcommittees, and working groups. Each committee and subcommittee is headed by a Secretariat from one of the member organizations

ISO(cont’d) 9000ISO is an international standard that many companies use to

ensure that their quality assurance system is in place and effective. Conformance to ISO 9000 is said to guarantee that a company delivers quality products and services. To follow ISO 9000, a company's management team decides quality assurance policies and objectives. Next, the company or an external consultant formally writes down the company's policies and requirements and how the staff can implement the quality assurance system. Once this guideline is in place and the quality assurance procedures are implemented, an outside assessor examines the company's quality assurance system to make sure it complies with ISO 9000. A detailed report describes the parts of the standard the company missed, and

the company agrees to correct any problems within a specific time .

Tools of testing QAUnit testingConfiguration Management Integration TestingFunctional TestingQA Reporting

Advantage You’ll achieve sign-off more quickly.You’ll reduce the time and money spent on rework.You’ll build trust and respect.You’ll earn a reputation for excellence.You’ll win word-of-mouth business.

Case Study We are proud of the strong relationships we have built with our

suppliers, many of whom have been working with us for years. And we are always looking to expand our supplier base to accommodate our rapidly growing customer base. To that end, we periodically review our relationships and add new suppliers as needed.

Suppliers at AppleApple requires each of its suppliers to meet the highest

standards for all goods and services. Our requirements include a commitment to rigorous quality assurance. In addition, suppliers must be committed, as we are, to ensuring the highest standards of social responsibility.

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