AMO ISO 9001 Presentation

8/10/2019 AMO ISO 9001 Presentation

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ISO 9001:2008

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How Many Squares Do You See?

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Before After

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Before After

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What is ISO 9001 ?

s tand ard us ed to address cu s tom er

sa t i s fac t ion

an in tern at ion al ly reco gn ized Qu ali tyManagem ent Sys tem s tandard

us ed as a fram ew ork fo r c on t inual

improvemen t

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ISO 9000:2005Fundamentals and Vocabulary

ISO 9001:2008Requirements

ISO 9004:2009Managing for the Sustained

Success of an Organization a QMS

Approach

1

2

3

ISO 9001 Family of Standards

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Process Model

Output

C

U

S

T

O

M

E

R

R

E

Q

U

I

R

E

M

E

N

T

S

Product and/orService

Realization

Resource

Management

Measurement,Analysis,

Improvement

ManagementResponsibility

Continual Improvement

C

U

S

T

O

M

E

R

S

A

T

I

S

F

A

C

T

I

O

N

Input Product/Service

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Quality Management Principles

Cus tom er focusLeadersh ipInv olv em ent o f peop leProc ess app roachSys tem app roachCont inua l im pro vement

Factu al bas is fo r decis ionmak ingMutu al ly b enef ic ial su pp l ier

re la t ionship

PRINCIPLES

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Focus of ISO 9001:2008

Custo m er sa t is fac t ion

Cont inua l imp rovem ent

Train ing and aw areness

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4 main clauses of ISO 9001:2008

ManagementResponsibility

ResourceManagement

ProductRealization

Measurement Analysis &

Improvement

Structured around the PLAN-DO-CHECK-ACTModel.

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5 Management Responsibility

5.1 Managem ent Com m itm ent

5.2 Custo m er Foc us

5.3 Qu ali ty Polic y5.4 Planning

5.5 Resp on s ib i l ity, A uth or i ty &

Communica t ion5.6 Managem ent Review

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Quality Policy

ABC Builders, Inc. has developed our own culture whichprescribes the manner by which our company conducts ourbusiness. Our responsiveness to client requirements andcontinuity to attention from project conception to finalcompletion, serve as our cutting edge in the generalconstruction industry.

We believe that our business is built on good service. It is ourintent to continually improve every aspect of our organizationand comply with requirements through:

Expansion of operation coverage; Ensure availability of efficient equipment; and Constant collaboration with competent and skilled workforce.

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Quality Objectives

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6 Resource Management

6.1 Provis io n of Reso urc es

6.2 Hum an Reso u rces

6.3 Infrastructure6.4 Wo rk Enviro nm ent

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EMPLOYEE NAMES

SKILL LEVELS

CraneOperation

PayloaderOperation

BulldozerOperation

AVERAGE

TOTALS

AVERAGES

"1" = no skills/no experience

"2" = had training "4" = can perform skill effectively even without supervision

"3" = can perform skill with close supervision "5" = has mastered the skill and can train others


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7 Product Realization

7.1 Plann ing o f Prod uc t Real izat ion7.2 Cu st o m er-Related Pro cess es7.3 Desig n and Develop m ent7.4 Purchasing7.5 Produ ct and Serv ice Provis io n7.6 Con tro l of Mon i tor ing and Measu r ing

Equ ipmen t

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http://d/DAU/ISO%20Quality%20Procedures%20and%20Forms/Cons/Forms/F-CON-005%20WEEKLY%20WORK%20SCHEDULE.docxhttp://d/DAU/ISO%20Quality%20Procedures%20and%20Forms/PCD/Forms/F-PCD-002%20%20Project%20Completion%20Report.docxhttp://d/DAU/ISO%20Quality%20Procedures%20and%20Forms/Cons/Forms/F-CON-001%20Project%20Data%20Sheet.doc


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8 Measurement, Analysis andImprovement

8.1 General

8.2 Mon itor in g and Measur em ent

8.3 Cont ro l o f Non-Conform ing Prod uc ts8.4 A n alys is o f Data

8.5 Improvement

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Process

ActivityInputs:Raw material

Utilities

Outputs:Finished product

Service

QUALITY!QUALITY QUALITY

Discharge to land?

Discharge to water?

Emission to air?

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Quality Processes

effect ive - ach ieve in tend ed resul ts

eff ic ien t - m in im um resou rce inpu ts

un der co nt ro l - m inim al var iab i l i tym on i to red - w i th key con t ro l

ind ica to rs

w i th va lue add ed - co nt r ibu t ions are

d efined, m easured and t rack ed

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Step s to w ard s c er t i f ica t io n

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I l i d C ifi i


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Implementation and CertificationProcess

ImplementationActivities

Quality Planning System Design System

Implementation

CertificationActivities

Audit Corrective

actions Awarding of

certificate

MaintenanceActivities

Surveillanceaudits

Continualimprovement

5 6 months 1 2 months annual

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ISO 9001 Certification AuditRequirements

Standard

Design and

Documentation Implementation

ISO 9001COMPAN

Y

QM

Procedures

Support Documents

Systems Audit(Stage 1)

Compliance Audit(Stage 2)

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A Matter Of Punctuation...

An English professor wrote the words,"Woman without her man is nothing" on the

blackboard and directed his students topunctuate it correctly.

The men wrote: "Woman, without her man,is nothing."

The women wrote: "Woman! Without her,man is nothing."


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Husband on an out of town assignmentsent this text message to his wife:

Trip is wndrful. m havng a gud tym. Wish uwer her!

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fcu & associates Company

ProjectManager

Consultant

ProjectManager

SteeringCommittee

Project Plan

TeamTeamTeam

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The Business Process

CONTRACTHANDLINGPROCESS

FINAL INSPECTION &TURN-OVER

BUSINESSPLANNING PROCESS

REVIEW &IMPROVEMENT

PROCESS

WAREHOUSINGPROCESS

CUSTOMER

CUSTOMER

HRDPROCESS

CONSTRUCTION &CONSTRUCTIONMGT. PROCESS

QA &LABORATORY

MAINTENANCEPROCESS

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Recruitment andHiring

Deployment andOrientation

Performance Appraisal Training

PersonnelMovement

Corporate Planning

ManpowerPlan

TrainingProgram

AppraisalRecords,201-Files

TrainingRecords

All Processes

Purchasing

All Processes

ManpowerRequest

Review andImprovement

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http://d/DAU/References/Client%20Manuals/PM/IHI%20PM/PM-ADM-07%20%20%20Training.dochttp://d/DAU/References/Client%20Manuals/PM/IHI%20PM/PM-ADM-07%20%20%20Training.doc


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System Development Pipeline

PROCESS

PLANS &PROGRAMS

PROCEDURES

SUPPORTDOCUMENTS

POLICIES &

TARGETS

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The number onemistake companies

make in implementing

ISO 9001 is to make

things complicated

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ISO 9001 ImplementationStrategy

K eep i t s im ple

Foc us o n b us iness va lue

Dont do it for the auditor

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Flaws in Implementing ISO 9001

Making cer t if ica tion and no t cu s tom ersa t is fac t ion the go al ;

Separat ing the q ual ity m anagementsys tem f rom the bus iness ;

Making yo ur QMS a sys tem ofdocumen ta t ion ;

Measu r ing c on form anc e rather thanperformance;

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Our Clients in the ConstructionIndustry

NCR1. AKH Construction and Trading Corporation *2. AKN Construction Corporation *3. Armando U. Khong Hun General Contractor, Incorporated *

4. Aromin & Sy + Associates, Incorporated *5. CAVDEAL Cavite Ideal International Construction Corporation *6. Civic Merchandising, Incorporated7. Comsys Philippines, Incorporated *

8. Delta Concrete Corporation9. Delta Earthmoving, Incorporated10. DCCD Engineering Corporation *11. E.C. De Luna Construction Corporation *

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NCR12. Frilou Construction and Trading, Incorporated *13. Hi-Tri Development Corporation *14. ITP Construction Incorporated

15. Kaizen E & M Corporation16. Metro Stonerich Corporation *17. Philippine Chemsteel Industries, Corporation18. RGD Consultancy Group, Incorporated *

19. Terp Asia Construction Corporation *20. TGV Builders, Incorporated

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NORTHERN LUZON21. Christian Ian Construction Corporation22. Haidee Construction and Development Corporation *23. Halrey Construction Incorporated *

24. JLL Concrete Products and Construction Supplies25. JM Luciano Construction, Incorporated *26. LR Tiqui Builders, Incorporated *27. Northern Builders *

28. Plerm Construction and Development Corporation29. Pulsar Construction30. R.D. Interior, Jr. Construction *31. RD Policarpio and Company, Incorporated *32. R.Z. Roncal Construction & Trading33. Tokwing Construction * fcu & associates


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SOUTHERN LUZON34. 3RB Construction & Supply35. Alro Construction and Development Corporation36. Antonio V. Nidea Construction, Incorporated

37. Bicol Goldrock Corporation38. Bimbo Construction39. CTC Builder and Supplies, Incorporated *40. DSB Construction and Supplies, Incorporated *

41. E.A. Sancho Construction *42. E. Garcia Construction *43. GCI Construction44. HGG Builders and Supplies

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SOUTHERN LUZON45. Hi-Tone Construction and Development Corporation *46. Honeyville Construciton47. LNR Construction

48. Legazpi Premium Development Corporation *49. Makapa Corporation *50. NFH Construction51. Partido Construction and Supply

52. Philworks Construction and Supply *53. Precious Construction54. Ramarplus Incorporated55. Roda Construction

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SOUTHERN LUZON56. Sanhro Construction & Supply57. Steven Construction & Supply58. Sunwest Construction and Development Corporation *

59. Verzontal Builders60. WCS Construction Incorporated *

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VISAYAS61. BM Marketing62. Dakay Construction and Development Corporation *63. Duros Construction Corporation *

64. Geo-Transport and Construction Incorporated *65. IBC International Builders Corporation *66. Mac Builders *67. O.R. Sarmiento Construction *

68. Socor Construction Corporation *69. Ven Ray Construction70. WT Construction Corporation *71. Yakal Construction72. Young Builders Corporation

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MINDANAO73. Adfil Corporation *74. Algon Engineering and Development Corporation *75. Allado Construction Company Incorporated *

76. Concepcion Basic Builders Corporation *77. Equi-Parco Construction Company *78. ESR Construction & Supplies79. Gicar Construction, Incorporated

80. Grace Construction Corporation *81. M. Montesclaros Enterprises, Incorporated82. Mamsar Construction & Industrial Corporation83. Maverick Builders, Incorporated

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MINDANAO84. PL Sebastian Construction *85. SC Pascual Construction86. Techno-Stress Systems Corporation *

87. UKC Builders, Incorporated *88. Ulticon Builders, Incorporated *89. Unitec Builder, Incorporated90. Vicente T. Lao Construction *

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Roque P. Fortu, Partner

Education Master in Business AdministrationUniversity of the Philippines

Master in Industrial EconomicsUniversity of Asia and the Pacific

Bachelor of Science in StatisticsUniversity of the Philippines

Work Experience Head, Planning & Research,

SB Capital Investment Corporation Head, Management Services Office,

Metro Transit Organization

Rosario L. Calimag-Uy, Partner

Education Master in Food Service Administration

University of the Philippines Bachelor of Science in Hotel & Restaurant Administration

University of the Philippines

Work Experience Vismin Operations Head, Red Ribbon Bakeshop Human Resource Development & Corporate Planning Manager

Dulcinea Restaurant, Incorporated

Area Manager, Chowking Food Corporation

Dindo A. Uy, Managing Partner

Education PhD in Business Administration, ongoing

University of the Philippines Master in Business Administration

University of the Philippines Master in Applied Business Economics

University of Asia and the Pacific Bachelor of Science in Psychology

University of the Philippines

Silliman University High School

Work Experience Business Development Manager/Consultant

Neville-Clarke Philippines, Inc Manager,

KPMG Sudjendro SoesantoManagement Consultants, Indonesia

Senior Technical Assistant Asian Development Bank

Senior AssociateDenver, Theosky, Faye & Associates Consulting

Partners

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Contact number 0917-880-9001


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The road to success is

always under construction.

L i ly Tom l in

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Contact number 0917-880-9001


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Contact Us

DINDO A. UY, Partner0917-880-9001

[email protected]@yahoo.com

AMO ISO 9001 Presentation

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