Amit DesaiAmit Desai806-474-48063900 Vitruvian Way, Addison

TX, 75001amit.desai806@gmail.com

Professional Profile Experienced IT Professional seeking position relating to Project Engineering and IT Management. Related skills include but are not limited to:

Network Monitoring and Administration

Server Administration(Windows)

Active Directory Administration

cPanel/WHM Escalation

procedures Project Design/

Implementation Data Assurance Disaster Recovery

Procedures Virtualization Office 365

Migrations

Service Desk Management Software

Deployment/Workstation Imaging

Skilled and trained in the installation, maintenance, and repair of networking devices, servers, and workstations

Experienced with Enterprise, small business, and residential environments

Mac troubleshooting (Hardware and Software)

Windows Troubleshooting (Hardware and Software)

Microsoft Exchange Management

Critical Systems Monitoring and Management

Office 365 AdministrationWork History October 2015 – September 2016

Virtual Tech Gurus Inc.Senior Project Engineer

Project Design and Implementation for Small/Medium Businesses and Enterprise Clients.

Managed day to day operations for Help Desk Staff Performed discovery of existing infrastructure for

monitoring, compliance, and onboarding purposes. Implemented and Maintained multiple Windows Server

Environments, ranging from Windows Server 2008 to Windows Server 2012,

Implemented and Maintained multiple Microsoft Exchange Environments ranging from Exchange 2007 to Exchange 2016, as well as Office 365 Solutions.

Managed client and internal Network Infrastructures, focusing on Cisco ASA Firewalls, Cisco Switches (3000 Series), and Cisco Routers, including but not limited to troubleshooting routing issues, troubleshooting VPN connectivity, OS updates, license implementation, as well as ensuring PCI Compliance through network security.

Architected a Cloud Based VOIP solution for internal use, in order to allow a uniform channel of communication throughout the company, as well as allow the consolidation of multiple siloed VoIP solutions. In addition to designing, installing, configuring, and finalizing the implementation of the solution, I also trained the Level 2/1 Staff to perform day to day maintenance.

Acted as a Tier 3 Escalation point for Tier 1 and Tier 2 Help Desk Engineers.

Performed On-Site installation of infrastructure equipment, such as Servers, Switches, Firewalls, Routers, in-rack KVM switches, Storage Arrays, and UPS devices.

Work with infrastructures ranging from on premise dedicated equipment, to virtualized infrastructures utilizing a variety of technologies, including Windows Server 2008-2012, VMWare technologies, and Citrix.

Performed maintenance, implementation, and administration of both Client and Internal infrastructure, regarding Active Directory, Exchange/Office 365, ESXi, Citrix, MS SQL, DNS, DHCP, Hyper-V, XMPP Services (Jabber, OpenFire), and CentOS for certain clients running a LAMP stack.

Utilized knowledge of industry standards for hardware in order to provide clients with recommendations to facilitate hardware refreshes, or new infrastructure builds.

Documentation of all client and internal infrastructures, and the maintenance of such for use by Help Desk Engineers.

February 2015 - October 2015D+H Financial TechnologySr. IT Help Desk/Tier II Systems Administrator

Perform System Administration duties for financial

institutions Manage Active Directory and Group Policy services Performed administration of Windows environments

utilizing Windows Server 2003-2012. Manage Hosted Exchange Services and On-Premise

Exchange environments. Assist with and update Financial Core Software

(Workstation and Server side) Assist with management of DHCP and DNS services Assist with and provide Active Directory and Group Policy

reports Provide remote support for clients, relating to Active

Directory, Exchange, SQL, and any other issues relating to the clients’ infrastructure.

Assist with the management of virtual environments for clients (Citrix and VMware)

2013 - 2015Telenetwork, San Marcos, TX (Telecommuting)OST L2 Agent

Displayed courtesy and strong interpersonal skills with all customer

interactions.

Supported customers having data connectivity issues.

Performed remote support for multiple customers simultaneously. Troubleshot ISP related connectivity issues. Diagnosed internet connectivity issues, from ISP side to

customer facing equipment. Assisted customers with Operating System issues, virus

and spyware removal, browser related issues, and connectivity issues which were deemed workstation specific.

Assisted Level 1 agents with issues arising regarding the troubleshooting of PCs, Macs, Networks, and Periphirals, in addition to providing approval for advanced troubleshooting steps, handling Business class customers, as well as ensuring fast and efficient resolutions by Level 1 agents.

2013-2014John Clark Agency, McKinney, TXSystem Administrator

Monitor and support all workstations and Windows Server environment.

Monitor and support all network operations, as well as

VoIP functionality. Deployed Windows Server 2012 and Microsoft Exchange

to implement a secure small business infrastructure Assisted with any networking issues related to routing,

DHCP, DNS, and QOS, due to use of VOIP. Resolve hardware issues onsite when necessary. Install and maintain networking equipment and servers

as needed.

2012-2013Blue Layer IT, Lubbock, TXLevel 1 Technician - Field Technician

Displayed courtesy and strong interpersonal skills with all customerinteractions.

Researched issues on various computer systems and databases to resolve

complaints and answer inquiries.

Supported multiple Active Directory Environments Supported multiple Windows Server environments, ranging from 2003/SBS to 2012 Supported multiple Microsoft Exchange Environments for clients Performed on-site support including installation of switches, servers,

routers, UPS systems, workstations, and the on-site repair of thesedevices.

References [References are available upon request.]