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Transcript of American Hospital Association
Enterprise Social Collaboration & InnovationStrategy & Implementation
Presented By
Karthik Chakkarapani
IT Director, Technology Solutions & Operations
American Hospital Association
www.aha.org
Agenda
About AHA
The Challenge
Strategy &Approach
Requirements & Selection Process
Demo
Architecture
Features & Business Value
Results – Business Use Cases
Adoption Strategies
American Hospital Association (AHA) is the National Organization that represents and serves all
types of hospitals, health care networks, and their patients and communities
Represents 5,000 hospitals, health care systems, networks & providers of care
Represents 12 personal membership groups that comprises 40K+ members.
Ensures members' perspectives and needs are heard & addressed in national health policy development, legislative
and regulatory debates, and judicial matters.
Is the voice of members in Washington, earning respect and attention from political, opinion leaders and the media.
Focus on federal relations, policy, and communications has resulted in a strong record of changing the thinking of
Congress and the executive branch.
Brings value in the form of service and leadership to the hospital field to promote a higher performing health
care delivery system.
Provides hospital leadership, professional development, performance improvement & excellence.
About AHA
Vision
A society of healthy communities, where all individuals reach their
highest potential for health
Mission
To advance the health of individuals and communities; the AHA leads, represents and
serves hospitals, health systems and other related organizations that are accountable to the
community and committed to health improvement
Values
People…Integrity…Leadership…Diversity…Collaboration…Excellence…Innovation
AHA’s Vision, Mission, Values
Who We Are? What We Do?
5
Trustees/Boards (CHG)
Developing excellence &
accountability in governance
Diversity in Leadership (IFD)
Expanding health care leadership
opportunities for ethnically,
culturally, and racially diverse
individuals
Nursing Leadership (AONE)
Shaping health care delivery
through innovative nursing
leadership
Hospital Professionals (PMGs)
Advancing professional
development and capacity
Information & Media (Health
Forum)
Helping leaders to advance
hospital strategy and performance
Hospital Operations (AHA Solutions)
Advancing the adoption of excellent
practices/solutions
R&D (HRET/HPOE)
Transforming health care through
research, education and
dissemination
Community Health (ACHI)
Strengthening community health &
delivery of community benefit
Physician Leadership Initiative (PLI)
Advancing excellence in patient care
Core Organizational
Functions & Services
Optimizing operational
effectiveness & efficiency
Information Technology
Finance, HR, Admin
Legal, Meetings, Travel
Advocacy & Member Relations
Policy leadership, federal relations,
communications & resource Center
Business Needs & Challenges
Improve & Increase Communication & Collaboration across the Organization
Provide New ways for a diverse group of AHA Business units & Employees with different Skills &
Expertise to Interact, Communicate, Collaborate & Share information and ideas efficiently
Foster Innovation & Creativity across the organization to attain Performance Excellence & Process
Improvements
Break-down Silos across business units and Tap collective intelligence to solve challenges
Facilitate Learning and Capture Knowledge on best practices, standards and methodologies
Discover People, Skills, Expertise and relevant Information quickly & easily
Manage & Collaborate on Projects & Initiatives effectively & efficiently
Provide a Central hub for Information Management, Aggregation & Delivery - Social tools,
Seamless integration to SaaS Apps with Single Sign-On, Shared Services, News & Updates, Events,
Calendar, Enhanced Security & IT Self-Service functions
Social Enterprise Success Factors
To become a true Social Enterprise,
Understand Social Media and make use of Social Networks such as Facebook & Twitter.
Create Enterprise Collaboration platforms for employees to collaborate & communicate.
Create Social Networks for Customers/Partners to understand their requirements better.
Develop and integrate Social Networks & Enterprise Collaboration platform with Enterprise Applications.
Monitor activities, conversations to drive Business Strategy, Decisions & Development.
Social Media Overview & Market
Social Media Revolution & Facts - 2011
Mission Control
Future = Mobile + Social
Strategy & Approach
Source: Enterprise 2.0, Andrew McAfee
Identify Current state and Future state
Clearly identify Business needs, Challenges & Value
Document Business Case – Costs, timelines, benefits expected,
technology footprint
Document Roadmap & Desired results
Management “Buy-In”
Pick & Implement the right ESSP solution that will be used
Implement “In-the Flow” process
Turn-off the Old Ways & Leverage “Ties”
Prepare for the Long Haul
Measure Progress and not “ROI”
Communicate & Educate
Market & show True Business Value – “What’s In It For Me”
Requirements & Selection Process
Vendor Requirements
SaaS based application
Public & Hybrid Cloud based model
Open Architecture – ability to connect and
integrate seamlessly with other websites,
applications, network security and 3rd party
widgets (iGoogle)
Market leader & pioneer with good product
strategy, roadmap & innovation
Ease of implementation & use, robust UI, less
training and support
Ease of product support and maintenance
High performance and ability to scale
Solution Requirements
Has *SLATES capabilities
Creates a sharing culture
Fosters creativity & innovation
Absolute confidence in the adoption rate
Fits the way people work
Aggregates information from many
sources
Low Total Cost of Ownership
One Single Sign-On
Less IT support & maintenance
Click here to see SaaS Vendor Selection Framework & Checklist* SLATES - Search, Links, Authoring, Tags, Extensions & Signals
Solution
Social Intranet & Collaboration
Platform
Effective Communication + Collaboration +
Interaction + Sharing Knowledge & Ideas
Process Improvement, Process Excellence, Break Down Silos, Creativity &
Innovation across the Organization
Leads to
Industry Award & Recognition
AHA was named the “2011 Laureate for The Computerworld
Honors Program” under the “Collaboration” category
2011 Honors Programs Laureates
The Computerworld Honors Program is recognized by the news media as an
award promoting positive social, economic and educational change through the
use of IT
Collaboration Architecture
Security Architecture
Demo
Click here to see the demo video
Collaboration Platform – Features & Business Value
Business Value
Discover colleagues and follow people who will be helpful to you
Accelerate and improve communication and collaboration among the people
and teams you work with
Share ideas and solutions
Harness innovation and creativity
Create a hub of information, ideas and expertise on important topics
Get a rich picture of the people behind the work
Bridge across silos and start conversations with ease
Effectively tap the collective intelligence of co-workers
Share quick updates with your team in a targeted way
Manage and collaborate on projects and initiatives
Single Sign-On to Enterprise Applications, IT Self-Service
Run queries against Enterprise Applications systems/data and collaborate on the
results
Features
Social Networking
Microblogging
Collaborative Groups
Distributed Spreadsheets
Dashboard
Wiki Workspaces
Collaborative Blogs
Desktop Application
Mobile Application
Application Connect
Single Sign-On
Intranet
Self-Service
Benefits & Process Improvements
Next & New Generation Social Intranet, Collaboration platform & Information Hub
Improved Communication, Collaboration & Interaction between Management & Employees
Achieved Effective & Efficient way for Strategy Alignment & Business Unit Initiatives
Provided Group Editing, Authoring, Broadcast, Collective Intelligence & Self-Organization
Provided quick & easy access to AHA’s knowledge base, resources, information, updates & events
Achieved Effective & Efficient way for Project Management, Collaboration & Communication
Increased Awareness of Strategy, Services, Support, Projects & Initiatives
Reduced Email Communication on Projects, News & Updates & Alerts
Fostered Innovation & Creativity across the organization and generated a lot of ideas/solutions
Nursing Leadership - Collaboration
Benefits & Business Value
Found relevant information faster and easier
Got additional resources & articles
Discovered people & expertise quickly
Formed a new group for collaboration
Information is now available & searchable \
Task force is on “Schedule”
Task Force
Explore how AONE can better meet the needs of
members from small, rural and critical access
hospitals and develop a plan to present to the board
Strategy Alignment & Initiatives
Benefits
Efficient Strategy Alignment to Projects
Dynamic & Automatic Strategic Mapping
Improved Communication, Collaboration &
Interaction among Management & Employees
Efficient Project Management Collaboration
Increased Employee awareness of Strategies & Goals
Find relevant information faster and easier
Share ideas, comments & solutions faster & easily
Fosters innovation & creativity to problems
Drive towards Organized Communication
Eliminate Email Communication
IT Service Management & Support
Benefits & Business Value
Direct communication between CIO, IT Teams,
Business Units & Employees
Improved Communication & Collaboration
Increased Employee awareness of IT Services &
Support available (Service Catalog – ITIL V3)
Seamless Access & SSO to SaaS Applications
Seamless integration to Box.Net & Delve (Video)
Find IT relevant Information & Updates faster
IT Self-Service, FAQs, Self-help Resources
Improved Customer Service & Satisfaction
Drive towards Organized Communication
Eliminated Email Communication
Adoption Strategies
Strong Commitment From Senior Management On a Continuous Basis
Identify Communication, Collaboration Challenges and Pain-points – Impact?
Identify & define lead Business Use Cases – Need, Value, Metrics etc
Identify and recruit energetic “Champions” & “Believers”
Do Road-shows, Hands-On Training, 101 sessions on Social Intranet (Facebook? Twitter? Blog? Social Media?)
Provide Seamless integration and Single Sign-On to critical SaaS applications
Publish News & Updates, Success stories and Use cases - “Go to” site
Review Analytics and do Continuous Improvements & Minor Enhancements at regular intervals
Listen…..Survey…..Measure…..Monitor…..Analyze……Implement…..Continue this Cycle
Don’t Give Up!!!! Keep the Momentum !!!
Enterprise Collaboration - Closing “Thoughts”
Share a “Knowledge” Cake & Get 2 better “Knowledge” Cakes + a few Chocolates in return
1990 Rule – 1 person creates an article, 9 people edit/update, 90 people view it
(Wikipedia Framework)
Resources
Contact Info
Thank You
Karthik Chakkarapani
IT Director, Technology Solutions & Operations
American Hospital Association
http://www.linkedin.com/in/chakraj