AmberMWebb
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Continued… Amber Webb Greenville, SC • [email protected] • 828.423.6609 District Sales Leader Skillful and dynamic management professional with demonstrated capacity to exceed sales goals and favorably advance company mission. — Key Qualifications — Highly focused, results-oriented sales leader with 9+years of experience increasing sales revenues for diverse companies. Proven record of combining sales, marketing, and customer service skills to increase productivity, profits, and repeat business. Adept at developing and maintaining strong, long-lasting business relationships. Dedicated to solving problems with proactive and tactical information gathering techniques. Professional Experience Mattress King – Greenville, SC DISTRICT SALES MANAGER, 03/2014 to 03/2016 SALES MANAGER, 07/2013 to 03/2014 Led team of sales managers and sales associates across the region. Successfully sell products by developing and implementing effective sales plans. Excel at enhancing social relations and defining roles within teams; recruit, hire, and train all new employees while providing continuous motivation to current staff in order to ensure positive sales results. Effectively manage continuous inventory control within all showrooms; keep an accurately itemized, easily accessible catalog of all goods. Generated 4+million in sales revenue; exceeded revenue goals by 36% YoY. In promotion to District Sales Manager implemented new pricing structure with limitations to negotiation techniques resulting in tripled gross profit revenue for the company within first six months. Established sales goals by performing expert analysis on demographic areas and projecting expected sales volume. Seamlessly resolve customer complaints by exchanging merchandise, refunding money, and making any and all adjustments as needed. Built and maintained brand loyalty by focusing on the customers and maintaining strong relationships. Increased employee motivation and team building by adjusting bonus structure and rewards. Maintained 98% compliance reports across the district for all auditing procedures. Promote the sales of showroom goods; implement planogram display techniques and point of sale methods. Maintained product flow and merchandise availability by completing merchandising orders, coordinating with warehouse and arrange for labor. SITEL/ First Citizens Bank – Asheville, NC CUSTOMER SERVICE ASSOCIATE, 07/2011 to 03/2012 Supported the maintenance of customer’s accounts and upgraded serviced to customers to better fit their needs. Prepared for customers inquires by studying all available products, services, and processes. Consistently improved customer service by employing expertise in order to best recommend products and services. Maintained an impressive average of 80 customer service calls per day, assisting with personal and business bank accounts, and helping to detail transaction history. Awarded “Employee of the Month” 3 separate times for opening new accounts and sales certificates. Grand Discovery – Asheville, NC MARKETING AND SALES PROFESSIONAL, 12/2007 to 02/2009 Served customers by selling products and working to meet their needs in any way possible. Maintained tracking and monitoring of personal sales opportunities through marketing techniques and networking. Maximized the execution of national’s sales department improvements; significantly and successfully updated the company’s approach to marketing and communications in regards to presentations and territory establishment resulting in a more modern presentation model. Consistently exceeded sales quotes set by ensuring close and follow up of each potential client.
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Continued…
Amber Webb Greenville, SC • [email protected] • 828.423.6609
District Sales Leader Skillful and dynamic management professional with demonstrated capacity to exceed sales goals and favorably
advance company mission.
— Key Qualifications — Highly focused, results-oriented sales leader with 9+years of experience increasing sales revenues for diverse companies. Proven record of combining sales, marketing, and customer service skills to increase productivity, profits, and repeat business. Adept at developing and maintaining strong, long-lasting business relationships. Dedicated to solving problems with proactive and tactical information gathering techniques.
Professional Experience
Mattress King – Greenville, SC DISTRICT SALES MANAGER, 03/2014 to 03/2016 SALES MANAGER, 07/2013 to 03/2014 Led team of sales managers and sales associates across the region. Successfully sell products by developing and implementing effective sales plans. Excel at enhancing social relations and defining roles within teams; recruit, hire, and train all new employees while providing continuous motivation to current staff in order to ensure positive sales results. Effectively manage continuous inventory control within all showrooms; keep an accurately itemized, easily accessible catalog of all goods.
Generated 4+million in sales revenue; exceeded revenue goals by 36% YoY.
In promotion to District Sales Manager implemented new pricing structure with limitations to negotiation techniques resulting in tripled gross profit revenue for the company within first six months.
Established sales goals by performing expert analysis on demographic areas and projecting expected sales volume.
Seamlessly resolve customer complaints by exchanging merchandise, refunding money, and making any and all adjustments as needed.
Built and maintained brand loyalty by focusing on the customers and maintaining strong relationships.
Increased employee motivation and team building by adjusting bonus structure and rewards.
Maintained 98% compliance reports across the district for all auditing procedures.
Promote the sales of showroom goods; implement planogram display techniques and point of sale methods.
Maintained product flow and merchandise availability by completing merchandising orders, coordinating with warehouse and arrange for labor.
SITEL/ First Citizens Bank – Asheville, NC CUSTOMER SERVICE ASSOCIATE, 07/2011 to 03/2012 Supported the maintenance of customer’s accounts and upgraded serviced to customers to better fit their needs. Prepared for customers inquires by studying all available products, services, and processes.
Consistently improved customer service by employing expertise in order to best recommend products and services.
Maintained an impressive average of 80 customer service calls per day, assisting with personal and business bank accounts, and helping to detail transaction history.
Awarded “Employee of the Month” 3 separate times for opening new accounts and sales certificates.
Grand Discovery – Asheville, NC MARKETING AND SALES PROFESSIONAL, 12/2007 to 02/2009 Served customers by selling products and working to meet their needs in any way possible.
Maintained tracking and monitoring of personal sales opportunities through marketing techniques and networking.
Maximized the execution of national’s sales department improvements; significantly and successfully updated the company’s approach to marketing and communications in regards to presentations and territory establishment resulting in a more modern presentation model.
Consistently exceeded sales quotes set by ensuring close and follow up of each potential client.
Amber Webb Greenville, SC • [email protected] • 828.423.6609 Page 2
Atlanta Bread Company – Asheville, NC MANAGER, 03/2006 to 11/2008 Led team of 6 employees through each scheduled shift. Exhibited an understanding that a structured environment is beneficial to staff and customers alike, and extremely conducive to positive business interactions. Constantly worked to ensure organizational efficiency by conducting effective pre-shifts, accurately scheduling staff.
Served as a strong leader and team builder; coached and motivated staff to achieve their personal and professional best.
Consistently minimized loss while maintaining high standards.
Followed all policies and procedures ensuring maximum performance per the company’s standards.
Educational Background
Bachelor of Science, Technical Business Management DEVRY UNIVERSITY, Greenville, SC Honor Roll
Associate of Science, Computer Aided Drafting and Design
ASHEVILLE-BUNCOMBE TECHNICAL COMMUNITY COLLEGE, Asheville, NC
