A NEWSLETTER FROM THE VOLUNTEER SERVICES DEPARTMENT January, February, March 2012

DIRECTOR’S COLUMN

Dear Ambassadors, Supervisors and Friends of Ambassadors:

This year marks the 20th Anniversary of our Cleveland Clinic Ambassadors!

In February 1992, Volunteer Services hosted its first orientation for Ambassadors on main campus. By the end of that year, 202 volunteers contributed 17,688 hours. Now, let’s fast forward to 2011! Last year, 1,728 volunteers contributed 158,467 hours. In the early years, volunteers primarily served by staffing information desks, delivering patient mail, offering moral support as Mended Hearts volunteers and religious support as Pastoral Care volunteers. Since then, requests for volunteers have increased dramatically. In 2011, volunteers were placed in 202 areas on main campus and at ten Family Health Centers. While continuing to maintain traditional hospital volunteer assignments, like way-finding and support group patient visits, our department also has been committed to developing inno-vative opportunities to enrich the quality of our program. Included among these are our weekly High Tea at the Taussig Cancer Center, Greeter Dog program, tours of main campus and our Summer Junior Ambassador Program. We are very proud of the growth of our department, the quality of our volunteers and their priceless contributions of time and talent.

Ambassadors

MISSION STATEMENT Our mission is to provide quality, productive and efficient volunteer service. Ambassadors accomplish this by contributing to the comfort of pa-tients and their families through com-passionate support. The volunteers’ lives are enriched and enhanced with meaningful assignments, learning ex-periences and skill development. Vol-unteers serve as Ambassadors to the community by promoting the organiza-tion’s mission.

VISION STATEMENT Cleveland Clinic’s Volunteer Services Department will distinguish itself locally, regionally and nationally through its dedication to the achieve-ment of World Class status by harmo-nizing the needs of the Enterprise with the interests of its Ambassadors, while providing quality services in the areas of patient care, research and educa-tion.

Special appreciation is extended to the following volunteers who helped launch our program in 1992 and continue to volunteer with us today.

Herb Adelstein, Evelyn Boyd, Julia Cassell, Carolyn Fazio, Marge Gillota, Mary Fratianne, Carol Hammer, Elsie Harvan, Marian Knotek, Robert Knotek, Alexandra Razavi, Willard Talley, Dan Volper

The loyalty of these individuals is inspiring to all of us. We thank them for dedicating 20 years of volunteer service to Cleveland Clinic patients, families and employees and wish them a very Happy Anniversary! We look forward to celebrating the achievements of the past 20 years with all of you during National Volunteer Week (April 16-20) and at our annual Thanks for Giving recognition event on November 16th. On a final note, I want to add that, as many of you know, our department joined the Office of Patient Experience on November 1, 2011. The mis-sion of OPE is to ensure care that is consistently patient-centered by partnering with caregivers to exceed the expectations of patients and families. This is an admirable statement of purpose to which we are con-fident our volunteers will contribute. Our goal in 2012 is to focus on in-creasing volunteer interaction with patients and designing creative as-signments that will enhance the patient experience. This is an exciting challenge that promises to enrich the quality of services we provide and the sense of satisfaction our volunteers derive from helping others. The year ahead will be rewarding with several new initiatives for our Am-bassadors including monthly Health Talks by prominent Cleveland Clinic physicians, introduction of a Volunteer Advisory Council and formation of a Volunteer Life Member Society. We look forward to our continued as-sociation and another productive and successful year.

Happy Spring and Happy 20th Anniversary!

Sincerely, Elizabeth A. Stein, MPA, CAVS Director, Volunteer Services Department

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The Ambassador Newsletter is published by the

Volunteer Services Department, P Building, Sixth Floor

Cleveland Clinic 9500 Euclid Avenue / P66 Phone: 216/445-6986 Cleveland, OH 44195 Email: volunteer@ccf.org Elizabeth Stein …….…………………………….Director

Brenda Barbour …………….. Administrative Assistant

Maureen Duffy……..………………….……..Coordinator

AnnaLe Jahn……………………………..…..Coordinator

Hope McIvor ……….………………………...Coordinator

Amy Mittinger..................................................Volunteer

Jennifer Reinke…….…………………..…….Coordinator

Barbara Reitzel ……………… Administrative Assistant

Justin Tatulinski ………………………….….Coordinator

2011 Volunteer Statistics

Volunteers: 1,728 Age Range: 15 to 94 Total Hours: 158,467 Areas Served: 205 Value of Hours: $3,384,876*

*http://www.independentsector.org/programs/research/volunteer_time.html

Sunshine Corner The staff of the Volunteer Services Department would like to extend warmhearted wishes for a speedy recovery to the following volunteers. We miss them and hope they will be able to return soon.

Carl Christman Yolanda Crisp Greg Danicic

Joyce Grimes-Harris Marvin Lash Donna Malloy Helen Pasztor Diane Principe Joyce Russo Dick Singer

Barbara Wayne

If you are aware of any other volunteer who has been ill or hospitalized, please in-form us. If we have failed to acknowledge one of our Ambassadors in the above list, we apologize and send our very best wishes to them as well. If you would like to send a Get Well card to any of the volunteers listed above, please call Volunteer Ser-vices at 216-445-6986 for as-sistance.

INSIDE THIS ISSUE Director’s Column…………………...………………………..1 2011 Statistics, Sunshine Corner……………………....…..2 Professional Staff Interview…………………………...…….3 St. Jude’s Recycled Card Program………………………... 4 Avon Family Health Center Highlight.................................5 Volunteer Anniversaries.........…….….............................6-7 April Birthdays…………...............................………............8 Ambassadors of the Month / Jan, Feb, Mar 2012.........9-10 Welcome New Ambassadors...........................................10 2011 Awards Ceremony.............................……….....11-15

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Profile and Volunteer Memories of a Cleveland Clinic Professional Name: Christine Moravec, Ph.D. Department: Associate Staff in Cardiovascular Medicine Interview by: Elizabeth Stein Interview Date: March 15, 2012 What is your title? Describe your position at Cleveland Clinic. Associate Staff in Cardiovascular Medicine. I run a research lab and supervise six to eight employees. We study human heart failure. We have a traditional science lab and study patient tissue using basic science techniques. How many years have you been employed at the Cleveland Clinic? 27 years Education: As an undergraduate I majored in Religious Studies at John Carroll University. I continued at John Carroll and earned a Masters in Biology. My Ph.D. is in Regulatory Biology from Cleveland State University. The research I did for my disser-tation was based on work done at Cleveland Clinic. What is the most challenging part of your job? The biggest challenge is securing funding for research. Even though we might have an interesting question, we have to convince a funding agency that it is interesting enough for the agency to fund. What do you consider to be your best assets? I am fair and open minded. I am also generally friendly to everyone. What is your favorite childhood memory? I grew up in Los Angeles, and I most enjoyed hiking with my family in the mountains of Griffith Park – near Hollywood. And Disneyland, of course – twice a year!! If you could be any person in history, who would you be, and why? Walt Disney. He had an idea, no one really supported him, but he went for it anyway. And look what we got out of it! If he had given up when everyone else thought he was crazy, there would be no Disney today. I very much admire that spirit and that belief in one’s own ideas, enough to keep go-ing when others are not behind you. What is your favorite movie? The Devil Wears Prada or maybe Julie and Julia – I love both What are your hobbies/favorite past times? I like to read – especially mysteries – and to travel.

How do people describe you? I think they would say I am some-one who is very accommodating, but that I take on too much and have a hard time saying “no.” What was your favorite subject in high school? German. I took five years of Ger-man along with AP coursework. Actually, I was selected by the American Association of Teachers of German as the number one German Student in the State of Ohio, and I was awarded a free trip to Germany. In college my favorite courses were in Religion, my major. What snack food do you like best? Pita bread and hummus. Describe your first experience as a volunteer? I volunteered two days a week after school and all day Satur-days at Hollywood Presbyterian Hospital while I was in high school. I was able to walk to the hospital because we lived about three blocks away. It was very exciting. First we had an orientation to learn about what we could do with the pa-tients. We were called candy stripers, and we wore red and white uniforms. Our duties included making beds, emptying bed pans, feeding and reading to patients and delivering mail and flowers to them. Sometimes we held the babies in the maternity ward. We also took bodies to the morgue. I re-member the first time this happened. A nurse told my friend Christina and me that the patient had died and had to be taken to the morgue, so we just did it! The patient was on a gurney and covered with a sheet. It was also interesting be-cause sometimes there were movie stars in the hospital like Spencer Tracy and Diana Ross. There would be lots of secu-rity around because of them. It was exciting!

Did volunteering have any impact on your ultimate career choice? Although it didn’t really impact my decision to go into a medi-cal field, it did have an impact on my wish to pursue a ca-reer in which I could help people. What is your impression of our Cleveland Clinic Ambassadors? I think they are wonderful! I have encountered many of them in the halls. I have worked a lot with the teen volunteers who are doing special projects, and I enjoy that. I am most im-pressed with the adult volunteers and the way they are so kind and want to help patients by giving them directions, an-swering questions and escorting them to their destinations. The volunteers are extremely friendly, like the ones on the Skyway who always say “Good Morning Doctor.” I think the volunteers really make a big difference at Cleveland Clinic.

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Ambassadors Help Children Recycle 35,586 Greeting Cards By: Amy Mittinger, Volunteer The ‘Recycled Card Program’ is back again! The mission to recycle and reuse greeting

cards originated at the St. Jude’s Ranch for Children. This nonprofit organization, with

headquarters in Boulder City, Nevada, is committed to caring for abused and neglected

children.

In the early 1970s, its Kids’ Corporation program embarked on a mission to teach children

entrepreneurship skills. The children collected used greeting cards, and kept the front of

each card to recycle and attach unused, recycled paper as the card’s back. They then sold

the “new” cards in packs of 10 for $10 for all occasions, year-round. The program has

since grown tremendously, and now people throughout the world continue sending used

cards to the Recycled Card Program’s headquarters.

Cleveland Clinic Ambassadors began partnering with the Office for a Healthy Environment

to participate in this program in 2009. In 2011-2012 volunteers, Trudy and Marty Hood,

and Carol Siverd counted, sorted, and boxed 35,586 donated cards from December 23rd

through February 2nd. We thank the generous employees system-wide who participated in

this program. Their contributions are yet another example of the generous spirit of Cleve-

land Clinic Caregivers!

Trudy and Marty Hood

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Richard E. Jacobs Health Center Attracts New Volunteers By: Maureen Duffy, Coordinator Cleveland Clinic’s Family Health and Surgery Center has expanded once again and now includes the Richard E. Jacobs Health Center in Avon. Located at 33100 Cleveland Clinic Boulevard, the 190,000 square foot facility made its grand opening on December 12, 2011. Like all of the Cleveland Clinic Family Health Centers, this facility provides primary care, along with many medical, surgical and imaging specialties, during convenient day, evening and weekend hours. Up-to-the minute technology, equipment and expansive resources provide more than 30 specialty services, including top-ranked cardiac care, the latest imaging tech-niques and a first-rate physical therapy center, complete with two pools for aquatic treatments. Interest from the community has been outstanding. The public open house, held on Saturday, December 3rd, drew almost 5,000 attendees! Currently, the volunteers listed below are assigned to the Richard E. Jacobs Health Center. These very dedicated Ambassadors provide much-needed assistance by offering directions at the main entrance, providing wheelchair transport and assisting patients in Physical Therapy. This beautiful new setting is a terrific opportunity for volunteers to contribute to a positive pa-tient experience.

Marcus Alomar Ruth Fay Ann O'Donnell

Don Applegate Marshall Field Roy Prentiss

Sandra Applegate Russelline Greenlaw Mary Principe

John Balmat Annie Johnson Maureen Rice

Dianne Burrill Daniel Kloss Denise Smith

Thomas Code Melvin Koster Florian Tilosanec

Mary Ann Deibel Linda Matus Mary Lee Tyndall

Edward Doehne Denise Oblocki Margaret Watterson

Marian Balmat Mary Jo Johnson Jacob Rosenheim

Richard E. Jacobs Health Center

Richard E. Jacobs Health Center Avon, Ohio

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Happy AnniCelebrating Years of Service as a

Herb Adelstein 20 years

Ellen Albright

4 years

Brandy Albright 4 years

Douglas Allcock

3 years

Sandra Applegate 1 year

Victoria Armstrong

1 year

Katayoun Ayasoufi 3 years

Thomas Bednar

7 years

Asher Berkowitz 1 year

Faye Berkowitz

4 years

Tex Berkowitz 4 years

Andrea Bernard

4 years

Janine Bernardo 1 year

Teresa Blackman

3 years

Susan Boose 1 year

Monique Bouvier

1 year

Evelyn Boyd 19 years

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Mikki Erbs 3 years

Jennifer Fahrion

1 year

Stephen Felber 1 year

Jade Fettig 1 year

Barbara Fisher

4 years

Blue Ford 1 year

Emily Ford 1 year

Kenneth Galloway

3 years

Maureen Garnett 2 years

Helene Gelb

5 years

Patrick Ginley III 2 years

Debbie Gladstone

2 years

Lediana Goduni 1 year

Ken Goodman

1 year

John Gravino 2 years

Todd Gregorich

1 year

Joyce Grimes-Harris 4 years

Howard Jacobs 3 years

Margot James

12 years

Joan Kaufman 1 year

Lindsay King

1 year

Ronald Kisner 3 years

Marian Knotek

20 years

Robert Knotek 20 years

Ken Koos 1 year

Elaine Kopniske

3 years

James Korchak 2 years

Beverly Kritzler

12 years

Thomas Kucharski 8 years

Jessica Landino

1 year

James Larkin 11 years

Lisa Lawrence

10 years

Abigail Lennon 2 years

Daniel Lindner

10 years

Nayab Habib 1 year

Lee Haimes 1 year

Carol Hammer

20 years

Andrea Hanick 1 year

Ronald Hanlon

14 years

Lee Harper 4 years

Dinah Harper

4 years

Elsie Harvan 20 years

Dilara Hatipoglu

1 year

Frances Hawthorne 2 years

Pat Holloway

3 years

Karen Horowitz 4 years

Leonard Horwitz

3 years

Cindy Hovanec 1 year

Lizzie Hunt 8 years

Denise Jackson

1 year

Donya Jackson 2 years

Julia Cassell 20 years

Lucky Caswell-Harris

1 year

Julie Cattani 4 years

Gurpreet Cheema

1 year

Jeffrey Clark 1 year

John Clough 10 years

Thomas Coakley

3 years

Megha Deora 1 year

Francesco Di Iulio

16 years

Frances DiNunzio 3 years

Gertrude DiNunzio

7 years

Florence Doherty 11 years

Barry Doyle 11 years

Joseph Eggerton

1 year

Marlene Englander 10 years

Leorita Ensign

4 years

John Erbs 3 years

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Happy Anniversary! Celebrating Years of Service as a Cleveland Clinic Ambassador

Kelly Pecl-Dreamer 2 years

Jordan Perlman

7 years

Sonya Petry 3 years

Sarah Phat 3 years

Carolyn Phillips

3 years

Linda Pollack 4 years

Roy Prentiss

4 years

Ruby Proa 6 years

Nataliya Pyatka

1 year

Etta Rapaport 6 years

Philip Rein 1 year

David Rivelis 10 years

Anthony Rizzo

1 year

Mariarosario Rodriguez 16 years

John Rukenbrod

3 years

Daniel Schwartz 8 years

Howard Scott 10 years

Mariarosario Rodriguez 16 years

Howard Scott 10 years

Karen Shadrach

10 years

Elena Shannon 1 year

Joyce Shedrick

3 years

Janet Shepard 2 years

Shirley Silver 11 years

Martha Silvera

11 years

Marian Singer 7 years

Richard Skoula

1 year

Dustin Souers 2 years

Elizabeth Souers

2 years

Kassem Soufan 1 year

Rex Speerhas

10 years

Kathryn Stackhouse 1 year

Jacqueline Stankus

9 years

Julie Stern 6 years

Esther Szucs 11 years

John Szucs 12 years

Willard Talley 20 years

Carol Thomas

3 years

Debra Tittl 4 years

Molly Tittl 4 years

Linda Trask 4 years

Robert Trask

4 years

Carol Triggs 17 years

Sharon Ullom

10 years

Greenie Veverka 1 year

Suzanne Veverka

1 year

Brennan Vidt 3 years

Patricia Vitale

1 year

Susanne Vizsolyi 19 years

Daniel Volper 20 years

Kiren Walters

1 year

Daniel Linsky 1 year

Leonard LoPorto

8 years

Cathy Lucas 2 years

Logan Lucas

2 year

Sarah Matthys 1 year

Mark Maynard

7 years

Kathleen McGinness 1 year

Harry (Mik) Miller

3 years

Jeffrey Miller 19 years

Kathleen Mockler

4 years

Paulina Molina 14 years

Sheridan Molinari

2 years

Lee Moscarino 2 years

Gladys Moyer

8 years

Karin Murray 6 years

Kellimarie Neyman

1 year

Lee Orsanic 16 years

Gamble Weir 18 years

Sean Weiss

1 year

John Winchester 5 years

Xiaoming Zhang

3 years

Cheng-Cheng Zhu 1 year

HAPPY ANN I VERSARY

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Happy Birthday!

The following Ambassadors will celebrate their birthdays in April:

4/1 Randy Appel

4/1 London Owens

4/3 Phyllis Cimaglio

4/4 Ernest Betz

4/5 Lisa Belkin

4/5 Monique Bouvier

4/5 James Carter

4/5 Debra Kremer

4/6 Mary Soeder

4/7 Randall Bassett

4/7 Janena Crowder

4/7 Phyllis Sargi

4/8 Jean Pelfrey

4/8 Angela Schurger

4/10 Ruth Weil

4/10 Sharon Westbrooks

4/11 Elaine Kopniske

4/11 Susan Prince

4/11 Etta Rapaport

4/12 Megha Deora

4/12 Kylie Hulbert

4/13 Saba Khalid

4/13 Max Yap

4/14 Meghana Karnik

4/14 Jeffrey Miller

4/16 Faye Berkowitz

4/16 Lediana Goduni

4/16 Jacob Rosenheim

4/17 Craig Newshutz

4/18 Jeffrey Clark

4/18 Marian Dorroh

4/18 Roger Goins

4/18 Dolores Kratzer

4/18 Rose Anne Lonsway

4/19 Maurice Bryson

4/19 Laura Ospanik

4/19 Janelle Schmidt

4/20 Julie Stern

4/21 Magnolia Pavli

4/21 Daniel Schwartz

4/22 Isaac Brown

4/22 Jessica Lin

4/22 Robert Smith

4/23 Emily Holthaus

4/23 Debbie Matheos

4/23 Daniel Schmidt

4/24 Gage Georgeff

4/24 Edward Koskie

4/26 Anne Knoble

4/26 Anthony Rizzo

4/26 Elaine Scott

4/28 Denise Smith

4/29 Jessica Atterbury

4/29 Denise Jackson

4/30 Peter Miller

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AMBASSADOR OF THE MONTH – JANUARY Barbara Kolezynski By: Amy Mittinger, Volunteer Congratulations to Barbara Kolezynski, the January 2012 Ambassador of the Month. Barbara has accumulated 263 hours of service since she began volunteering at Cleveland Clinic’s Ronald McDonald Family Room in May 2010. Barbara is a Cleveland native, with two daughters and five grandchildren living in Cincinnati and Madison, Wisconsin. The retired pharmacy sales representative of fif-teen years said she initially visited the Clinic as part of her work routine. When asked why she re-turned to the campus to volunteer, she said it keeps her appreciative of the fortunes life has given her. “It was a way to give back in appreciation for my healthy grandchildren.” Barbara volunteers as a hostess in the Ronald McDonald Family Room. She restocks supplies while providing emotional comfort to parents with hospitalized children. She said she enjoys this role of making the hospital a “home away from home” for young patients and their families. Aside from her service at Cleveland Clinic, Barbara also volunteers with the Able Program for adult literacy at Polaris and at the Strongsville Food Bank. In addition, she still finds time to read and take cooking lessons for enjoyment. We extend our deepest gratitude to Barbara for helping others through her commitment to Cleveland Clinic’s patients! AMBASSADOR OF THE MONTH – FEBRUARY Sherman Rappaport By: Amy Mittinger, Volunteer Volunteer Services is pleased to recognize Sherman Rappaport for his 1,563 total hours of service since 2001. Sherman volunteers on the 7th floor of the Sydell Miller Heart Center, where he devotes his time to speaking with patients and providing companionship and moral encouragement. He enjoys working one-on-one with patients. "Patients are apprehensive about strange things that may happen during a proce-dure, and encouraged by the empathy a volunteer can provide," Sherman said. "You leave feeling that sense of accomplishment from helping." When not volunteering, Sherman enjoys writing an online blog in his spare time. He also attends weekly classes at Kent State University to maintain his writing and computer skills. And, if these activities don’t keep Sherman busy enough, he still finds time to ski when possible during our Cleveland winters. Writing in a recent blog after a skiing journey with his son, Sherman quoted a mother and her children who he met on a snow hill while skiing. “You can’t be that old!” the mother exclaimed, upon noticing an ‘80+ ski club’ patch on his jacket. “Actually I’m 82,” he answered. “You never get too old to love it!” Sherman said he carries this philosophy with him during all his adventures. The Volunteer Services Department sends their sincere appreciation to Sherman for his service to patients during the past ten years.

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AMBASSADOR OF THE MONTH – MARCH Rosalie Litt and Blossom By: Elizabeth Stein, Director Rosalie Litt and her Keeshond, Blossom, became Cleveland Clinic volunteers in October 2009. Initially they were assigned to greeting and welcoming patients and other guests in the Miller Pavilion lobby. Rosalie explains that she joined the Greeter Dog Program because she felt that Blossom would be able to comfort and cheer up the patients on their visits for their healthcare at main campus. Rosalie’s hopes have more than materialized as evidenced by the many smiles Blossom has brought to patients’ faces. The encounters with this special dog put patients at ease and help them to get off to a good start with their visits at Cleveland Clinic. Rosalie, a genuine people person who derives great satisfaction from helping others, has truly enjoyed sharing Blossom and being part of this special program. Currently, Rosalie and Blossom are greeters at the Solon Family Health Center. Once again, while at this facility she has repeatedly experienced the special effect that Blossom has on the patients and employees at this facility. Together Rosalie and Blossom have contributed 226 hours of service since joining our program. In addition to her enjoyment from volunteering, Rosalie especially likes spending time with her husband and two teenage daughters. She also enjoys traveling, exercising and reading. Our grateful appreciation is extended to this very special handler and her beloved Caring Canine for their devoted efforts to improve the patient experience at Cleveland Clinic. Thank you Rosalie and Blossom!

Welcome New Ambassadors January and February 2012

Ambereen Abdul-Alim

Randa Abuteen

Peggy Adesulu

Rochelle Anderson

Jee Hyun Back

Maureen Burkey

James Carter

Thomas Code

Brandon Coles

Senyon Collins

Janena Crowder

Quiana Custard

Alysha Davis

Amy Diederich

Kathleen Diederich

Nina Donofrio

Gregory Draheim

Julie Fertal

Marshall Field

Joseph Forshey

Arianna Griffin

Ke’lah Hardrick

Tonja Henderson

Emily Herfel

Sarah Hoffman

Mathew Iannotti

Annie Johnson

Mary Jo Johnson

Jae Hyung Jung

Lavanya Kanumuri

Saba Khalid

Daniel Kloss

Melvin Koster

Debra Kremer

Jessica Lin

Danica Liu

Pat Loose

Joida Mann

Amy Mittinger

Fredriana Moore

Austin O’Malley

Dakotah Pettry

Erika Pirc

Carl Prince, Jr.

Mary Principe

John Rauthenberg

Bruce Rivers

Jerard Rood

Karen Ruppe

Janelle Schmidt

Izzy Seiple

Shirley Seiple

Denise Smith

Travon Smith

Shelby Snashall

Zlatko Sukalic

Rana Sweis

Catherine Trihas

Shannon Valentine

Joseph Washington

Rachel Weese

Sharon Westbrooks

Janay Wheeler

Andrea Wilson

Grace Wolfe

Jaye Wolfe

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Thanks for Giving! 2011 Ambassadors Award Ceremony

The 2011 annual awards ceremony was held at Executive Caterers at

Landerhaven on November 18. It consisted of a luncheon, a raffle, a band performance, and presentation of awards by Elizabeth Stein. Many volunteers were in attendance, and their work and dedication continues to be recognized!

Following are the awards presented at the ceremony.

4,000 Hours Society Introduced in 2002 after George W. Bush’s State of the Union Address, this award upholds Bush’s encouragement to all Americans to contribute 4,000 hours lifetime to volunteerism. Recipients included:

Lifetime Service Award We are privileged to have Ambassadors who began their careers as Cleveland Clinic employees and, upon retirement, sustained their loyalty and devotion by becoming Cleveland Clinic Ambassa-dors. The 2011 award was granted to Rosalinda Mitra, who has actively volunteered 289 total hours to Pastoral Care since 2001.

Award for Most Hours Hats off to Jordan Perlman who, for the past six years, has contributed the greatest number of hours. In 2011, Jordan volunteered 1,061 hours. Since 2005, Jordan’s total contribution is 7,148 hours.

Weldon Haggins Jeffrey Miller Peter Selover

H Cafeteria ADRC/P47 Miller Pavilion Info. Desk

Date Active: 11/4/2002 Date Active: 1/3/1993 Date Active: 4/20/1999

4,622 hours 4,389 hours 4,093 hours

Rosalinda Mitra

Jordan Perlman

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Rising Star Award Each year we welcome many new Ambassadors, who are outstanding in their enthusiasm, dedica-tion and commitment. In recognition of these new volunteers and in particular one individual who exemplifies the spirit of volunteerism, we present the Rising Star Award. In 2011, the award was given to Kenneth Freebern, a patient mail delivery volunteer.

Thanks for Giving! 2011 Ambassadors Award Ceremony, cont.

Family Health Center of the Year Award An award is presented annually to the volunteer who contributed the greatest number of hours at a Family Health Center. Congratulations to Daniel Thomas, a Brunswick Family Health Center volunteer, for his dedicated contribution of 773 hours in 2011!

Daniel Thomas

Kenneth Freebern

Delos Cosgrove M.D. Patients First Award One Ambassador is selected each year from our many hundreds of volunteer caregivers to be pre-sented with the Patients First Award. In the spirit of Dr. Cosgrove's vision, Karin Murray was presented with this award for her dedication and empathetic support of hospitalized pediatric patients and their families.

Karin Murray

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Thanks for Giving! 2011 Ambassadors Award Ceremony, cont.

Supervisor of the Year Award This year it is our pleasure to honor a Cleveland Clinic employee who has demonstrated sincere commitment and appreciation of a special group of volunteers in the Miller Pavilion. This employee’s enthusiasm, encourage-ment and partnership with the Ambassadors have resulted in their feeling valued and important while supporting them as they provide optimal services to patients and other visitors to main campus. Congratulations to Claudine Frye, Concierge at the Miler Pavilion.

Bernadine Healy, M.D., Ten Year Service Award The establishment of an Ambassador Program at Cleveland Clinic was initially proposed by Bernadine Healy, M.D. in 1992. As a tribute to Dr. Healy, the Volunteer Services Department presents a special award each year to Ambassadors who have served patients and families for ten years by contributing more than 1,000. The 2011 award winners follow.

Recipients Volunteer Assignment Lifetime Hours

Virginia Bailey Independence Family Health Center 1,920

Helen Hammerman Independence Family Health Center 1,808

R. Edward Koskie Surgical Family Lounge (P20) 2,730

Dolores Kratzer Independence Family Health Center 2,898

Suzanne Kucharski Independence Family Health Center 3,513

Carl Lindblom, Jr. Independence Family Health Center 2,230

Carlyne McQuate Lorain Family Health Center 1,180

Mary Ann McQuate Lorain Family Health Center 2,060

Eleanor Reilly Willoughby Hills FHC and Pastoral Care 3,133

Mariarosario Rodriguez Pastoral Care 1,164

Thomas Short Mended Hearts 1,640

Shirley Silver Beachwood Family Health Center 1,940

Martha Silvera Miller Pavilion Information Desk 3,153

Esther Szucs Cole Eye Information Desk 1,572

Michael Torrelli Pastoral Care 2,525

Ruth Weil Twinsburg Family Health Center 1,656

Claudine Frye

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Alexandra Razavi Humanitarian Award Each year, volunteers at the main campus are nominated by supervisors who observe the compassionate, dedicated and gracious manner in which they carry out their commitments to enhance the patient experience. Finalists are selected by the Volunteer Services Department Advisory Board. Congratulations to Paulina Molina and Jordan Perlman who were honored with this award in 2011.

Patient Experience Team Award Team spirit is very important in an organization like the Cleveland Clinic. Congratulations to the following volunteers who participated in a pilot on the J6-2 nursing unit. Their mutual dedication resulted in a positive contribution to the patient experience.

Ethel Blair Susan Cooper Karen Hajarian Christine Harris Chris Lindquist

Lee Moscarino Allie Tallman Tina Tallman Kathy Taylor

Thanks for Giving! 2011 Ambassadors Award Ceremony, cont.

Paulina Molina Jordan Perlman

L to R: Christine Harris, Susan Cooper, Ethel Blair, Karen Hajarian, Lee Moscarino, Kathy Taylor, Tina Tallman

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Thanks for Giving! 2011 Ambassadors Award Ceremony, cont.

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PERMIT #111 9500 Euclid Ave, P66 Cleveland, OH 44195

National Volunteer Week April 16 - 20, 2012