Ambassador Training
description
Transcript of Ambassador Training
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Vocabulary
1.President’s Council2.John Purdue Club3.Purdue Alumni Association4.Dean’s Club5.Donor/Guest/VIP/Alumni/Friend
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Renewal Rates of donors
Charity competition
Leadership donors
50 Percent Industry Standard
34 Percent give to more than 20 Charities
90 Percent will continue to give extraordinary gifts, if we continue to communicate
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Mints Kleenex Pen Card Piece of paper Money MIRROR
Arrive on Time Courteous to everyone Read the newspaper
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Verbal1. Greeting2. Conversation
Starter3. Listen for entire
question4. In/Out moves
Non Verbal Communication
1. Head 2. Hands 3. Heart 4. Health 5. Confidence
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FIRST◦ PERSON OF GREATEST
IMPORTANCE◦ FORMAL FIRST◦ STAND ◦OOPS - forgot their name
THIRD
SECOND◦May I introduce . . . .◦ I would like to introduce
(number two)◦Have the two of you meet?
PERSONALIZED STATEMENT
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Look for non-verbal cues Ease drop on the conversation Gentle in, Gentle out Always graceful!
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Follow your host◦ Sitting, eating, standing◦Dining situations◦ Silverware◦ Elbows◦Beverages
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Gracious host
Uncomfortable situations Men Women
De-escalating a grumpy donor Listen I hate that for you . . . . Take information back
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1. Timely (it is never too late)2. Overall Positive Tone (no handwringing)3. Accurate4. Personalized5. TRY TO RECAPTURE THE SPIRIT THE DONOR WAS
FEELING WHEN THEY WROTE THE CHECK.
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