530 Duffers Fore, Cape Girardeau, Missouri ● 618-967-9488 ● Amanda.n.baker75@gmail.com

Amanda BakerObjective

To secure a position with a progressive organization where I can effectively utilize my skills and experience while positively contributing as a team member to the organization's mission. I believe I will be an asset to the organization, while furthering my knowledge and abilities in the process.

Experience

2014 - Present Landmark Hospitals of Cape Girardeau Cape Girardeau, MO

Director of Human Resources Responsible for managing the Human Resources Department Responsible for all recruiting of new employees

Creation of job advertisements, job fairs, and retention programs Interviewing of all potential candidates Ensuring advertisements and recruiting efforts meet legal requirements Responded to all position inquiries Performing all reference and pre-employment verifications Perform and coordinate the hiring process to ensure all requirements are met prior to

employee start date Responsible for all employee file management and maintenance

Maintain current and accurate HRIS system with employee data Initiate and maintain accurate employee records Maintain wage and salary scale for staff Ensured compliance with accreditation standards of CIHQ for hospital accreditation

Oversee and coordinates onboarding and training of new employees Scheduling and overseeing of General Hospital Orientation Provide orientation to employees regarding HR standards, policies, and benefits.

Bi-Weekly Payroll Time and salary verification Reviewing and approving ETO requests Addressing employee payroll concerns and issues

Overseeing and cocordinate annual open enrollment to employee benefits program Assisting employees in making decisions on benefits needs Facilitating enrollment in 401k program

Professional Administration Prepare forms, documents, and correspondence; employee memos, correspondence to

candidates, corporate officers, as well as interdepartmental communications Assisting in creation and implementation of policies affecting the human resource

department and staffing. Active member of Hospital Leadership team Attend administrative meetings and webinars as required Prepares and presents HR related reports at designated meetings

Oversee all employee counseling Ensure manages implement appropriate disciplinary action Ensure policy requirements are met Ensure all terminations are within policy perimeters and don’t violate federal or state

guidelines Coordinates performance appraisal system

Manages performance appraisal system to ensure managers have adequate time to complete employee appraisals

Monitor employee compliance with annual competency participation Oversee and coordinates all employee grievance processes Maintain education on all current trends, practices and provide suggestions for changes in

policies, procedures, guidelines, and protocols Work with administrative team to provide both organizational and individual improvement Licensed and bonded as a Notary. Commission Expires 12/2018 Counsel hospital leaders on hiring, transfers, promotions and discharge decisions

2007-Present Midwest Fire Consulting Group/Southern Illinois Security Consultants

Murphysboro, IL

Office Manager/Administrative Assistant/Client Development Responsible for all databases and their access to remote users in other areas of the state

Created and implemented case database for all incoming cases and files. Maintenance of database and system back up for database files. Assist field based investigators in accessing case files via the server and internet

New Hire and Employee File Maintenance Assist in the hiring of new investigators and security guards Explain new hire paperwork, tax form information, and state requirements for PERC

registration. Create new hire files and maintain current employee files with updated information (e.g.

renewed state licenses and certifications, obtaining current driver’s license information, work releases, time off requests)

Performed on-call supervisor duties for security sites 7 days per week, 24 hours per day Evaluate staffing needs and perform interviews and hiring to meet those needs. Manage case calendar for 6 investigators (in the field and in office) Supervise 4 investigators and part time office assistant staff Bi-Weekly Payroll

Data entry of time and salary Verification of payroll check amounts and totals Distribution of payroll checks to employees

Maintain privacy of all clients and outcomes of investigations and security sites Professional Administration

Prepare forms, documents, and correspondence; including proposals, bids, service letters, memos.

Typing of multi-page final draft reports for insurance companies and clients via dictation or handwritten. Proof reading final draft documents prior to submission to companies.

Full telecommunication management for 5 companies in the same office. Assist clients in any questions or concerns related to services. (Security sites and

insurance companies) Request all Freedom of Information Act records from local and out of state fire and law

enforcement agencies Process time sensitive documents in a timely fashion Create, maintain, and organize new case files in digital and hard copy format Manage schedules for 50+ staff to include; processing time off requests with personnel

requirements and arranging for coverage in the event of call-offs or emergencies. Assist in the coordination of all annual conferences sponsored by the IL-International

Association of Arson Investigators. Track registrants and registrant fees Prepare all marketing correspondence and advertisement for conference Address participant needs and concerns during events Facilitate preparation and assembly of all handouts and required documents for participants Coordinate activities with conference center regarding the needs of the conference,

including hotel rooms, food, and other needed arrangements. Facilitated the creation of two company websites with interactive forms. Updated website

content as needed. Provide weekly updates to social media sites such as Facebook regarding fire safety related

information and IL-IAAI events. Maintain and monitor all inventory and order all needed office supplies and equipment Licensed and bonded as a Notary. Commission Expires 7/2018 Manage and maintain company professional licenses in multiple states for investigators and

company operation. Work with minimal or no supervision to complete assigned tasks and various duties. Revision and implementation of New Employee Handbook, indicating policies and

procedures as well as legal compliance with federal employment laws for two companies. Creation and implementation of mandatory 8 and 20 hour training program for state

compliance with licensing procedures.

2007-2011 Dick Hunter and Associates Carbondale, IL

Office Assistant Create flyers and brochures for new property listings Update property listings on MLS Manage and maintain active escrow account Communicate with advertisement specialist to update and maintain public advertisements.

Education

2014 – 2016 University of Phoenix Online CampusMasters BusinessAdministration HumanResources ManagementFocus

2011 – 2014 University of Phoenix Online CampusBachelors of ScienceBusiness AdministrationHuman Resources Focus

2004 - 2007 Southern Illinois University Carbondale, ILMajor in University StudiesMinor in Computer Science/Technology

2002 - 2004 John A. Logan College Carterville, ILAssociates Degree in Art

1995- 1997 Las Vegas School of Business Las Vegas, NV

GED 1995 Las Vegas Adult Education Las Vegas, NV

Skills and Related Experience

Experience with servers, personal computers, laptops, net books, calculators, I-pads, I-pods, smart phones, scanners, copiers, fax machines, multi-line phone systems, and digital cameras.

Experience with databases (FileMaker Pro, AS400), QuickBooks, Quicken, Microsoft Office (Word, Excel, Access, SharePoint, Publisher, PowerPoint), Adobe Acrobat and reader, Word Perfect, Email, Internet, and Adobe Photoshop, Kronos Work Force Ready, Carelearning, Cisco Physical Access Manager

Typing 70+ WPM

Excellent oral and written communication skills

Customer service experience with a variety of different clientele and customers.

Professional Organizations

2008 – 2014 - IL-IAAI – Conference Registration Committee Chair

2008 – 2014 – IL-IAAI – Southern Zone Conference Planning Committee

2014 – 2015 – IL –IAAI – Appointed and then elected to the IL-IAAI Southern Zone Board of Directors