AMANDA NEAL         Tel 07873 623618     Email: henryhobbes8@gmail.com  Personal Profile – Administrative support professional experienced working in fast paced environments demanding strong organizational, technical and interpersonal skills. Highly trustworthy, ethical and discreet: Committed to superior customer service. Confident and poised in interactions with individuals at all levels. Detailed-oriented and resourceful in completing projects: able to multitask effectively whilst keeping a good sense of humour and enthusiastic under pressure.

● Telephone Reception & Switchboard. PA. Customer Service Relations. Proven ability to work well with others at all levels. Computer literate. Proficient in using current business software, spreedsheets etc. Highly trained individual with exceptional follow through abilities.  Employment History 

Present – Coates LSF Engineering – Temp Raising Purchase Orders on company software in a timely manor Seek relevant Director Approval relating to level as spend Maintain all Purchase related filing systems Maintain logs of the Upgrade / Refurbishment project spend Resolve any supplier purchase ledger queries Support the Projects above with any queries they have with Purchasing and GRN delivered orders Update Depots as to lead times and availability Support Engineering team with ad hoc Administration duties as and when required Collate and submit the Engineers timesheets on a weekly basis Collate the Holiday requests for the Engineers / Engineering Staff and maintain Holiday planner Assist with the Planning of transport moves for upgrade / refurbishment programme as required Assist with / Deputise for the Parts / Stores Assistant during holiday periods

2012 – 2014 – JB Computers Computer Repair Service and Laptop Repairs & Mobile Phones.●Administration duties. Help Desk. Dealing with customers face to face and over the phone. Basic Accounts, invoicing, stock take, filing, post.

2012 – Merseyside Fire & Rescue● Front of Desk – Reception/Admin Duties – Busy Switchboard to Direct calls to over 26 Fire Stations. Seeing to visitors. Arranging meeting rooms, letters, post.

2011 - Vivalis – Beauty & Hair Care Brands –Temping Reception.● Performed administrative and secretarial support functions for the Managing Director. Coordinated and managed multiple priorities and projects. Performing secretarial and reception services. Dealing with visitors and upkeep of diary on the system.

2010 – 2011 – Graylaw Freight Group – Temping Reception.Reception duties. Answering a busy switchboard. Answer incoming calls, greeting callers, providing information, transferring calls and/or taking messages as necessary.Perform clerical duties, such as typing, proofreading, accepting orders, scheduling appointments, and sorting mail.

2010 – West Lancashire Borough County Council – Human Resources - TempingDealing with HR Administration. Recruitment. Employee Relations. Team Building. Disciplinary Procedures. Redundancy. Health and Safety. Performance Agreements and Performance Evaluation. General Administration duties. 2010 – February - March – Also September – Temping - HJ Heinz - Reception - Working as receptionist at Heinz front of desk.  Operating a busy switchboard and transferring calls through to relevant person/department.  Greeting of staff and customers.  Up keeping of the diary on system. Organizing hire cars, accommodation, meeting rooms and lunches. Used word, Excel, PowerPoint, email – lotus and Internet.

2008 - 2009 - British Heart Foundation ● Help working in the day to day running of the shop. Including various duties such as rotating incoming and outgoing stock, general shop floor upkeep, till work and liaising with and helping customers. 2007 – 2008 – Temping for  Dams & Pims – Case Worker. Dealing with car insurance claims, Experience in planning , organising, evaluating claims. Liaising with clients and updating information on Database and on file.2007 – 2008 – Temping for WA Shearing – In the accounts, updating the system and marketing - promotion and sales.  2003 – 2007: Abacus Care - Nursing Agency - Reception – PA to Director and General Manager - Marketing/Training Assistant -● Performed administrative and secretarial support functions for the Managing Director. Coordinated and managed multiple priorities and projects. Provided discreet secretarial and reception services. Involving dealing with customers, enquiries and PC based office administration work.  Duties also include CRB background searches on new and existing employees. As well as the above duties, have gained many TOPPS Unit/Elements furthering my education whilst also training in marketing.

In house training whilst working for Abacus Care – 2003 - 2007Attained the following TOPPS Units/Elements in accordance with BS EN ISO 9001 whilst working full time.•Customer Service •Sales and Telesales •Health & Safety & Fire •Time Management •Interview Technique •Supervision & Appraisal •Emergency First Aid •Positive Communication •Stress Management •Moving & Handling •Abuse Awareness•Food Hygiene Training

 2002 -2003 Tyco Scott - Technical Assembler.I was a technical Assembler. I assembled and tested medical equipment ready to dispatch to hospitals and emergency services. Worked on the E.A.S.E section (entenox.analgestic.supply.equipement) it is used as a release valve for giving pain relief to birthing women.

  1997 – 2002: Barrington House publishing Company  Reception/Sales – Account Management Telesales Representative. Selling advertising space. Sales/Marketing. Achieved consistent monthly sales by negotiating and securing advertisement space.  Verifier: This involved confirming orders and all correct advertisement information with the client.  Reception: Dealing with enquiries, prospects and complaints. Making adjustments and resolving problems within the credit control department. 1995 – 1997: Deziners Hairdressers - Receptionist/Salon Assistant  Responsible for bookings and enquires to the salon and dealing with the clients.  Whilst working at Deziners, also became an assistant to the stylists and performed Indian head massages. 1994 – 1995: Beachclub Holiday Company/ SpainBeachclub Representative● Welcomed clients ensuring they had an enjoyable stay. Held welcome meeting. Visit their resort and hoteliers. Scheduling clients for arrival and departure transfers. Arranging excursions. Organized entertainment and assisted composing/choreographing shows 1992 – 1994: The Policy Trading Company.●The buying and selling of endowment policies. Offering a considerable more than the surrender value by using an in house built computer system. Gave quotation offers, drawing up deeds of assignments, speaking with clients, meetings, PA to Director and MD. Letters, post, dealing with queries, filing, general office duties.                                    1997: Skelmersdale TP TrainingStudied and passed an NVQ in Business Studies level III using Microsoft Office applications and also achieving my RSA CLAIT III. 1990 –1992: Skelmersdale ITECAchieved a BTEC in Information Technology. I also gained a distinction in RSA CLAIT I and II. 1985 – 1989: Ormskirk Grammar SchoolGained 8 GCSE Qualifications all grades A to C including Maths and English.  Studied and achieved a GCSE in Psychology and Italian at night school in Ormskirk and Skelmersdale.