Amalfi core coop-emsac_5-nov10_9a

87

description

Continuity of Operations for Emergency Service Providers

Transcript of Amalfi core coop-emsac_5-nov10_9a

Page 1: Amalfi core coop-emsac_5-nov10_9a
Page 2: Amalfi core coop-emsac_5-nov10_9a

CONTINUITY Of

OPERATIONS

Are you Ready? EMSAC Conference Session #23

Friday 5-NOV 2010 Andy Amalfitano www.AmalfiCORE.com

Page 3: Amalfi core coop-emsac_5-nov10_9a

3 ©AmalfiCORE, LLC Photos courtesy of Augusta Chronicle. Retrieved 11-1-10: http://chronicle.augusta.com/stories/2009/04/14/met_520351.shtml

Page 4: Amalfi core coop-emsac_5-nov10_9a

4 ©AmalfiCORE, LLC

“Es$mates from damage in area s$ll incomplete” [1] 

Tornadoes: Storm destroys fire sta3on and apparatus 

Result: No service, mutual aid in affect Chief es$mates dept will s$ll only be at 80% service in 3‐6 months 

[1] Staff Writers, (Apr 2009). Augusta Chronicle. Retrieved 11-23-10: http://chronicle.augusta.com/stories/2009/04/14/met_520351.shtml

Page 5: Amalfi core coop-emsac_5-nov10_9a

5 ©AmalfiCORE, LLC

•  Ambulance  ___ 

•  Fire‐Rescue  ___ 

•  Govt. Agency___ •  Hospital  ___ 

•  Supplier  ___ 

•  Other    ___ 

Page 6: Amalfi core coop-emsac_5-nov10_9a

6 ©AmalfiCORE, LLC

  _____________________________________   _____________________________________   _____________________________________   _____________________________________   _____________________________________   _____________________________________   _____________________________________   _____________________________________ 

Page 7: Amalfi core coop-emsac_5-nov10_9a

7 ©AmalfiCORE, LLC

  Introduc$on   Objec$ves   Key Take‐Aways 

  What is COOP? Why Bother? Value of COOP 

  Create a COOP Plan   Step‐1: Buy In   Step‐2: Manage the Project – COOP Process 

  Step‐3: Iden$fy the People, Essen$al Func$ons, Impacts 

  Step‐4: Hazard Assessment 

  Step‐5: Iden$fy the Data 

  Step‐6: Facili$es & Equipment 

  Step‐7: Valida$ng the Plan 

  Follow Up   Lessons Learned 

  Other COOP Topics 

  Direc$ves 

  Resources and Training 

Page 8: Amalfi core coop-emsac_5-nov10_9a

8 ©AmalfiCORE, LLC

OBJECTIVES 

Page 9: Amalfi core coop-emsac_5-nov10_9a

9 ©AmalfiCORE, LLC

OBJECTIVES 

At the end of this session, you will be:  

1‐ Familiar with Con$nuity Plans, Tools,     and Methods, 

2‐ Convinced to consider crea$ng a COOP      plan for your agency,  

3‐ Able to apply Ac$vity $ps to start      your COOP 

Page 10: Amalfi core coop-emsac_5-nov10_9a

10 ©AmalfiCORE, LLC

“Plans are useless, Planning is essential”

Dwight D. Eisenhower

Page 11: Amalfi core coop-emsac_5-nov10_9a

11 ©AmalfiCORE, LLC

I. READINESS 

II. ACTIVATION 

III. CONTINUITY 

IV. RECONSTITUTION 

INCIDENT  12 hrs.  30 days 

Prepare & Plan Crisis Occurs, Continues until mitigated

Trigger COOP

12 hrs – 30 days, or until normal resumption

Recovery, Mitigation, Termination

Page 12: Amalfi core coop-emsac_5-nov10_9a

12 ©AmalfiCORE, LLC

I. READINESS 

II. ACTIVATION 

III. CONTINUITY 

IV. RECONSTITUTION 

INCIDENT  12 hrs.  30 days 

Prepare & Plan Crisis Occurs, Continues until mitigated

Trigger COOP

12 hrs – 30 days, or until normal resumption

Recovery, Mitigation, Termination

Page 13: Amalfi core coop-emsac_5-nov10_9a

13 ©AmalfiCORE, LLC

“City of Atlanta Inves$gates Personal Data Security Breach Affec$ng Some Atlanta Fire

‐Rescue Department Employees” [2] Security breach: 

Personal data belonging to current and former Department of Fire and Rescue employees exposed 

Result: City incurred costs ‐ inves3ga3on into the breach, human resources 3me to manage employee reac3ons, offering free fraud and iden3ty monitoring to each affected employee 

[2] City of Atlanta. (2010). Retrieved 9-23-10: http://www.atlantaga.gov/media/nr_afrdsecurity_040910.aspx

Page 14: Amalfi core coop-emsac_5-nov10_9a

14 ©AmalfiCORE, LLC

KEY TAKE‐AWAYS 

Page 15: Amalfi core coop-emsac_5-nov10_9a

©AmalfiCORE, LLC 15 ©AmalfiCORE, LLC

1.  COOP plan helps us continue our essential functions during a crisis or disaster

2.  Build Awareness, Know Your Resources, Learn

3.  COOP is a Project, manage it as such

4.  Free Templates / Buy S/W / Consultant, mix?

Page 16: Amalfi core coop-emsac_5-nov10_9a

©AmalfiCORE, LLC 16 ©AmalfiCORE, LLC

5.  Key Elements of Successful COOP Project   Get their Attention and build awareness   Be organized, use a process   Find your best resources   Choose a method and tools   Validate: Train, Test, Exercise

Page 17: Amalfi core coop-emsac_5-nov10_9a

©AmalfiCORE, LLC 17 ©AmalfiCORE, LLC

WHAT IS COOP? 

WHY BOTHER? 

VALUE OF COOP 

Page 18: Amalfi core coop-emsac_5-nov10_9a

©AmalfiCORE, LLC 18 ©AmalfiCORE, LLC

Page 19: Amalfi core coop-emsac_5-nov10_9a

19 ©AmalfiCORE, LLC

 Con$nuity 

 Of 

 Opera$ons 

 Plan 

Viable plan of procedures and

capabilities to continue and sustain

essential functions during an emergency,

crisis, or disaster for up to 30 days

Page 20: Amalfi core coop-emsac_5-nov10_9a

20 ©AmalfiCORE, LLC

 ____________________________________ 

 ____________________________________ 

 ____________________________________ 

 ____________________________________ 

Page 21: Amalfi core coop-emsac_5-nov10_9a

21 ©AmalfiCORE, LLC

Why most fire/rescue agencies 

either will not, 

cannot, or don't want to… 

Be Prepared!

Page 22: Amalfi core coop-emsac_5-nov10_9a

22 ©AmalfiCORE, LLC

 “We frankly can't be bothered, the likelihood    is just too small” 

 "If it does happen, it won't happen to us"  "If it does happen to us, it won't be too bad"  "If it happens to us and it's bad there is   nothing we can do to stop it” 

Page 23: Amalfi core coop-emsac_5-nov10_9a

23 ©AmalfiCORE, LLC

•  38% ‐  We simply would rather not think about what       would happen in a crisis. 

•  44% ‐  We don’t believe in worrying about things that       may or may not happen in the future. 

•  "25‐40% of businesses that undergo a major disaster event, do not re‐open, and of those that do re‐open, over 25% do not survive past 2 years” [3] 

[3] Source: US Dept of Labor –SBA]

Page 24: Amalfi core coop-emsac_5-nov10_9a

24 ©AmalfiCORE, LLC [4] Source: OHSA, http://www.werp.uwex.edu/eap.cfm

 Moral Responsibility: 

  Compliance: 

  Financial Recovery: 

  Reduce Exposure: 

  Reduce Insurance: 

  Helps fulfill moral responsibility to protect employees, the community and the environment. 

  Facilitates compliance with regulatory requirements of Federal, State and local agencies. 

  Enhances ability to recover from financial losses, regulatory fines, loss of market share, damages to equipment or products or business interrup3on. 

  Reduce exposure to civil or criminal liability.  Enhances image and credibility with employees, customers, suppliers and the community.  

  May reduce your insurance premiums 

Page 25: Amalfi core coop-emsac_5-nov10_9a

25 ©AmalfiCORE, LLC

___ 

___ ___ ___ 

___ ___ ___ 

___ ___ ___ 

  Con$nue Opera$ons, Service   Moral Responsibility   Compliance with Regula$ons   Financial Recovery   Reduce Exposure   Increase Reputa$on   Reduce Insurance   Manage Risk   Save Lives, Property   Ensure Value to Ci$zens 

Page 26: Amalfi core coop-emsac_5-nov10_9a

©AmalfiCORE, LLC 26 ©AmalfiCORE, LLC

Page 27: Amalfi core coop-emsac_5-nov10_9a

©AmalfiCORE, LLC 27 ©AmalfiCORE, LLC

5‐ Plan exists, tested, ready! 

4‐ Plan exists, will exercise 

3‐ Crea$ng Plan 

2‐ Maybe 

1‐ COOP? 

Page 28: Amalfi core coop-emsac_5-nov10_9a

28 ©AmalfiCORE, LLC

“Fire Sta$on Catches Fire”[5] 

Small Kitchen Fire: 

Fire caused by cooking le` on stove; Fire damage confined to kitchen cabinets and hood above range. 

Result: Smoke damage; dormitory and second floor uninhabitable. Fire engine and ladder truck relocated to nearby sta3ons.  Claim: no effect on response 3mes. 

[5] South Carolina Fire Service, (2010). Retrieved 9‐23‐10: hgp://sconfire.com/2010/09/22/fire‐sta3on‐catches‐fire/

Page 29: Amalfi core coop-emsac_5-nov10_9a

29 ©AmalfiCORE, LLC

Crash Course 

on how to 

CREATE A COOP PLAN 

Page 30: Amalfi core coop-emsac_5-nov10_9a

30 ©AmalfiCORE, LLC

STEP‐1 

GET BUY IN 

Page 31: Amalfi core coop-emsac_5-nov10_9a

©AmalfiCORE, LLC

Challenges ‐1: Project Ini$a$on 

31

Apen$on 

Buy‐In 

Funding 

Pitch 

What‐Ifs 

Percep3ons 

Awareness Purpose Goals 

Terminology 

Page 32: Amalfi core coop-emsac_5-nov10_9a

©AmalfiCORE, LLC

How will you get their ATTENTION? 

32

 No scare tac3cs  Presiden3al Direc3ves  It’s Just ‘Good Business’  Neighboring OEMs 

 Present a Project Plan  Get a Sponsor  Shared Funding 

Page 33: Amalfi core coop-emsac_5-nov10_9a

©AmalfiCORE, LLC

PITCH: Closer to Home: What If ? 

  Recent Events   Confla3on– sequen3al   Confluence– simultaneous 

  Pandemic 

  Expected Outcomes, Benefits 

  Timeline and Costs 

  It’s More than Mutual Aid 

33

Page 34: Amalfi core coop-emsac_5-nov10_9a

©AmalfiCORE, LLC

AWARENESS: Bring It To Them 

 Take a Class    FEMA, Online  Purpose     Be prepared for disaster 

 Scope      Con3nue essen3al func3ons 

 Terminology    Keywords and phrases 

 Process steps    Keep It simple 

 Examples    Share, published plans 

 Realism      Likelihood of occurrence 

34

Page 35: Amalfi core coop-emsac_5-nov10_9a

©AmalfiCORE, LLC 35 ©AmalfiCORE, LLC

  _____________________________________   _____________________________________   _____________________________________   _____________________________________   _____________________________________   _____________________________________   _____________________________________   _____________________________________ 

Page 36: Amalfi core coop-emsac_5-nov10_9a

36 ©AmalfiCORE, LLC

“Detroit Firehouse Burned Because of Firefighter's Late Night Bible Study”[6]

 

Towel on Heater Burns Sta3on: 

Firefighter lit incense, draped towel over lamp. Forgot to remove towel – engine company responded to a call, returned to find sta3on burning. 

Result: Complete loss of Ladder 14 Company Sta3on 

[6] Stager, David. (2010).  Retrieved 9‐23‐10: hgp://www.wusa9.com/news/columnist/blogs/2009/03/update‐detroit‐firehouse‐burned‐because.html

Page 37: Amalfi core coop-emsac_5-nov10_9a

©AmalfiCORE, LLC 37 ©AmalfiCORE, LLC

STEP‐2 

MANAGE THE PROJECT 

Page 38: Amalfi core coop-emsac_5-nov10_9a

©AmalfiCORE, LLC

Challenges – 2: Managing the Project 

38

Organize 

People 

Process 

Resources 

External 

Internal 

Tools 

Methods 

Data 

Page 39: Amalfi core coop-emsac_5-nov10_9a

©AmalfiCORE, LLC

ORGANIZE YOUR PEOPLE 

•  It’s a Team •  Awareness/Expecta3ons •  Func3onal Representa3on 

•  Inform Leaders 

•  Team Learns Tools  

•  De‐conflict – Consensus •  Keep momentum 

39

Page 40: Amalfi core coop-emsac_5-nov10_9a

©AmalfiCORE, LLC 40 ©AmalfiCORE, LLC

  Team Leader__________________________   Opera3ons____________________________   Admin_______________________________ 

  IT___________________________________   Finance______________________________   HR__________________________________   Board________________________________   Others_______________________________ 

Page 41: Amalfi core coop-emsac_5-nov10_9a

©AmalfiCORE, LLC 41

Source: FEMA Training Process

Manage your COOP like a project!

Con$nuity Planning Process Ini3ate Con3nuity Planning Process 

Determine Essen3al Func3ons 

Conduct a Risk Analysis 

Design & Build the Plan 

Distribute, Maintain, and Update the Plan 

Test, Train, Exercise the Plan 

Page 42: Amalfi core coop-emsac_5-nov10_9a

©AmalfiCORE, LLC

RESOURCES: Who Can Help? 

  FEMA Websites 

  Na3onal Hazards Center   Crime Stats, Threat Levels 

  Risk Mgmt, HR, IT, $, OEM   Public Works, Light & Power 

Disaster Plans 

  IT DR Plans   Vendors with solu3ons 

42 Agency and organization logos used with permission

Page 43: Amalfi core coop-emsac_5-nov10_9a

©AmalfiCORE, LLC 43 ©AmalfiCORE, LLC

Internal   _____________________________________   _____________________________________   _____________________________________ External 

  _____________________________________   ____________________________________   _____________________________________ 

Page 44: Amalfi core coop-emsac_5-nov10_9a

©AmalfiCORE, LLC

TOOLS & METHODS 

44

Sosware as a Solu$on 

Templates 

Desktop 

•  Automated plans •  Web Accessible •  WebEOC access •  Remote Back up •  7x24 support •  HR/IT feeds 

•  Guided, Generic •  Consistency •  Free downloads •  Manage in‐house 

•  Manual data entry •  Standard and familiar •  Local IT backup 

Page 45: Amalfi core coop-emsac_5-nov10_9a

©AmalfiCORE, LLC 45 ©AmalfiCORE, LLC

Sosware as a Solu$on 

Templates 

Desktop 

  _______________________________________________________   _______________________________________________________   _______________________________________________________

Page 46: Amalfi core coop-emsac_5-nov10_9a

46 ©AmalfiCORE, LLC

“Firings, Lawsuit Rock Kemah Volunteer Fire Department”[7]

 

Fire Inspec3on Dispute: Allega3ons, 

     mis‐communica3ons, closed door mee3ngs,      fire marshal ac3ons, labor dispute,  

Result: 2 Firings, the Chief and Captain; costly lawsuit to defend 

[7] Hellinghausen, Mary Ann, (2010). The Bay Area Citizen. Retrieved 10-26-10

Page 47: Amalfi core coop-emsac_5-nov10_9a

©AmalfiCORE, LLC

Challenges – 3: Valida$ng the Plan 

47

People Essen3al/Teams 

Func3ons 

Analysis Impacts/Hazards 

Assets/Data 

Valida$on Train‐Test‐Exercise 

Maintain 

Page 48: Amalfi core coop-emsac_5-nov10_9a

48 ©AmalfiCORE, LLC

STEP‐3 

IDENTIFY THE PEOPLE 

ESSENTIAL FUNCTIONS BUSINESS IMPACTS 

Page 49: Amalfi core coop-emsac_5-nov10_9a

49 ©AmalfiCORE, LLC

Delegation of Authority

Succession Plan

Devolution

Routine, Temporary

Permanent, Long-term

Catastrophic

LEADERSHIP 

Page 50: Amalfi core coop-emsac_5-nov10_9a

50 ©AmalfiCORE, LLC

Response Teams

Support Response Teams

Go Home

 Ac$vity‐9: Cri$cal  ‐     Support     ‐     Other 

Leader____________________________

Alternate__________________________

  _______________   _______________   _______________   _______________   _______________

_______________   _______________

Leader____________________________

Alternate__________________________

  _______________   _______________   _______________   _______________   _______________

_______________   _______________

  _______________   _______________   _______________   _______________   _______________   _______________   _______________   _______________   _______________   _______________   _______________

Page 51: Amalfi core coop-emsac_5-nov10_9a

©AmalfiCORE, LLC 51 ©AmalfiCORE, LLC

If Agency Mission is to: 

 Protect life and property  Prevent and suppress fire  Provide Emergency Medical Care and Rescue 

Page 52: Amalfi core coop-emsac_5-nov10_9a

©AmalfiCORE, LLC 52 ©AmalfiCORE, LLC

Then Essen$al Func$ons might be: 

 Support System for Volunteer Team 

 Payroll for Staff  Sta3on ‐ HQ  Communica3ons/Dispatch/CAD/ technology 

  Apparatus /Maintenance/Opera3ons 

Page 53: Amalfi core coop-emsac_5-nov10_9a

©AmalfiCORE, LLC 53 ©AmalfiCORE, LLC

 Facility Power and Light  So`ware (Fire Manager) for Quality Assurance 

 HIPPA policies, Data Protec3on  IT Systems availability 

 Supplier/Vendor Contracts (“day before pricing”) 

Page 54: Amalfi core coop-emsac_5-nov10_9a

©AmalfiCORE, LLC 54 ©AmalfiCORE, LLC

1)  _____________________________________ 2)  _____________________________________ 3)  _____________________________________ 4)  _____________________________________ 5)  _____________________________________ 6)  _____________________________________ 7)  _____________________________________ 8)  _____________________________________ 

Page 55: Amalfi core coop-emsac_5-nov10_9a

©AmalfiCORE, LLC 55 ©AmalfiCORE, LLC

  Priority: How Vital and Necessary? 5=vital, 4=high, 3=medium, 2=low, 1=non-critical

  Risk: How Long can we go without? 5=not at all, 4=1 day, 3=2 days, 2=5 days, 1=1 month

  Alternative: Exists and ready to use? 5=none, 4=25%, 3=50%, 2=75%, 1=100%

  Score: multiply P x R x A

  Criticality: Arbitrary judgment of impact

Page 56: Amalfi core coop-emsac_5-nov10_9a

©AmalfiCORE, LLC 56 ©AmalfiCORE, LLC

Service, Location, Function

Priority Risk Alternative Score Service Criticality

IMTS 5 5 5 125 Vital POWER 5 5 5 125 Vital MUSE EKG 4 4 5 80 High SENSIS CATHLAB 4 4 5 80 High SECTRA PACS 4 4 5 80 High SYNGO CARDIO 3 3 5 45 Low HPF MED RECORD 3 3 5 45 Low HMM PHARMACY 4 4 2 32 Low MYSIS (RAD) 4 4 2 32 Low SCC LAB 4 4 2 32 Low SOFTMED 3 3 3 27 Low HBI Analytics 2 2 5 20 non-essential STAR(HIS) 4 4 1 16 non-essential HCI(CLINICALS) 4 4 1 16 non-essential HSM (SURGERY) 4 4 1 16 non-essential

Page 57: Amalfi core coop-emsac_5-nov10_9a

©AmalfiCORE, LLC 57 ©AmalfiCORE, LLC

Service, Location, Function

Priority Risk Alternative Score Service Criticality

1)  _______________________________ 2)  _______________________________ 3)  _______________________________ 4)  _______________________________ 5)  _______________________________ 6)  _______________________________ 7)  _______________________________ 8)  _______________________________ 

Page 58: Amalfi core coop-emsac_5-nov10_9a

©AmalfiCORE, LLC 58 ©AmalfiCORE, LLC

STEP‐4 

HAZARD ASSESSMENT 

Page 59: Amalfi core coop-emsac_5-nov10_9a

©AmalfiCORE, LLC

Hazard Vulnerability – Natural 

59

  Wild Fire   Flooding   Severe Blizzard   Tornado    Earthquake   Hurricane   Drought 

Page 60: Amalfi core coop-emsac_5-nov10_9a

©AmalfiCORE, LLC

Hazard Vulnerability ‐ Technological 

60

   IT  system crash 

  Oil Spill   NBCR Hazards   Dam break 

  Power plan failure 

Page 61: Amalfi core coop-emsac_5-nov10_9a

©AmalfiCORE, LLC

Hazard Vulnerability – Man Made 

61

   HVAC    Cyber Agack    Terrorism 

    Transporta3on  Airplane crash  Truck accident  Train derailment 

Page 62: Amalfi core coop-emsac_5-nov10_9a

©AmalfiCORE, LLC 62

Threats 

• Always Present • Known and unknown • Natural, Technological, Man‐made 

Hazards 

• Airport, Trains, Trucks • Major Power Outage • Tornado • Inten$onal Acts 

Risks 

• Business Impact • Risk Assessment • Determine Essen$al Func$on Exposure 

What could impact our  essen$al func$ons  

and what are we doing about it? 

What’s our backup plan if we lose people, buildings, IT, 

vehicles or infrastructure? 

• Other Ci$es • U$li$es Disaster Plan • County Services Agencies 

• Approved List, Pricing • Data at ‘Iron Mountain’ • Remote Payroll • Treasury, Billing, Tax 

Suppliers 

• Other govt. bldgs. • Hotels, schools • Devolu$on • Recons$tu$on 

Facili$es 

Risk Analysis 

Page 63: Amalfi core coop-emsac_5-nov10_9a

63 ©AmalfiCORE, LLC

“Ex‐bookkeeper charged with stealing from Garner fire department” [8] 

Embezzlement: State (Carolina) Bureau of Inves3ga3on probe found bookkeeper wrote hundreds of checks to herself over a seven‐year period  

Result: 

Nearly $400,000 missing from Fire Department New town oversight commigee to review finances quarterly 

Fire Chief asked to resign by town mayor 

Town council calls for second probe aCer double billing 

[8] WRAL.com (2010). Retrieved 10-28-10: http://www.wral.com/news/local/wral_investigates/story/8521509/

Page 64: Amalfi core coop-emsac_5-nov10_9a

©AmalfiCORE, LLC 64 ©AmalfiCORE, LLC

STEP‐5 

IDENTIFY THE DATA 

Page 65: Amalfi core coop-emsac_5-nov10_9a

©AmalfiCORE, LLC

 Internal      ‐    Data        ‐    External 

65

Contact Info 

Essen$al Func$ons 

Facili$es ‐ Building Dept 

Delega$on / Succession 

Disaster Recovery Plan 

Security Access and Control 

Train, Test, Exercise 

Vital Records  

Resources 

Approved Vendor List 

Natural Hazards ‐ Colorado 

MOU‐ Hotels/Schools 

Mutual Aid Agreements 

Transporta$on Sta$s$cs 

Emergency U$lity 

Federal Regula$ons 

Crime Sta$s$cs 

NBCR Exposure Data 

COOP

Page 66: Amalfi core coop-emsac_5-nov10_9a

©AmalfiCORE, LLC

 Ac$vity‐9a: Where is our Internal Data? 

66

Contact Info 

Essen$al Func$ons 

Facili$es ‐ Building Dept 

Delega$on / Succession 

Disaster Recovery Plan 

Security Access and Control 

Train, Test, Exercise 

Vital Records  

Resources 

Approved Vendor List 

__________________________________________

Page 67: Amalfi core coop-emsac_5-nov10_9a

©AmalfiCORE, LLC

 Ac$vity‐9b: Where is our External Data? 

67

Natural Hazards ‐ Colorado 

MOU‐Vendors 

Mutual Aid Agreements 

Transporta$on Sta$s$cs 

Emergency U$lity 

Federal Regula$ons 

Crime Sta$s$cs 

NBCR Exposure Data 

__________________________________________

Page 68: Amalfi core coop-emsac_5-nov10_9a

68 ©AmalfiCORE, LLC

“Conn. EMS cites low Medicaid reimbursement for budget woes”[9]

 

Loss of Funds: Medicaid only pays 41% of billed call expenses 

Result: $10M shoryall, Some ambulance services consider closing or reducing staffing and response 

[9] Polanco, Monica, (2008). Hartford Currant. Retrieved 10-25-10: http://www.homeland1.com/homeland-security-products/emergency-management-consulting/articles/339520-conn-ems-cites-low-medicaid-reimbursement-for-budget-woes/

Page 69: Amalfi core coop-emsac_5-nov10_9a

©AmalfiCORE, LLC 69 ©AmalfiCORE, LLC

STEP‐6 

FACILITIES, ASSETS 

EQUIPMENT 

Page 70: Amalfi core coop-emsac_5-nov10_9a

©AmalfiCORE, LLC 70

PRIMARY   _____________   _____________   _____________   _____________   _____________   _____________   _____________ 

ALTERNATE   _____________   _____________   _____________   _____________   _____________   _____________   _____________ 

Page 71: Amalfi core coop-emsac_5-nov10_9a

©AmalfiCORE, LLC 71 ©AmalfiCORE, LLC [5] WBAL-TV. (2010). Retrieved 9-23-10: http://www.wbaltv.com/news/22519090/detail.html

“Uh, OK- So, all functions have identified the Library as their alternate facility”

Shall we discuss?

Page 72: Amalfi core coop-emsac_5-nov10_9a

©AmalfiCORE, LLC 72 ©AmalfiCORE, LLC

APPARATUS 1.  _____________ 2.  _____________ 3.  _____________ 4.  _____________ 5.  _____________ 6.  _____________ 7.  _____________ 8.  _____________ 

EQUIPMENT 1.  _____________ 2.  _____________ 3.  _____________ 4.  _____________ 5.  _____________ 6.  _____________ 7.  _____________ 8.  _____________ 

Page 73: Amalfi core coop-emsac_5-nov10_9a

73 ©AmalfiCORE, LLC

“Dundalk Firehouse Roof Collapses Aser Fire…”[10]

 

Fire and Roof Collapse: 2‐alarm, s3ll under inves3ga3on 

Result: Loss sta3on, $600,000 engine, ambulances, other fire apparatus, Na3onal Guard humvees 

[10] WBAL-TV. (2010). Retrieved 9-23-10: http://www.wbaltv.com/news/22519090/detail.html

Page 74: Amalfi core coop-emsac_5-nov10_9a

©AmalfiCORE, LLC 74 ©AmalfiCORE, LLC

STEP‐7 

VALIDATING THE PLAN 

Page 75: Amalfi core coop-emsac_5-nov10_9a

©AmalfiCORE, LLC 75

Failure in Exercises is success!

Page 76: Amalfi core coop-emsac_5-nov10_9a

©AmalfiCORE, LLC 76

Table‐Top ‘Walk‐thru’

Drill Alert No$fica$on 

Live Exercise 

Test Response 

Drill Evacua$on 

Train – Test ‐ Exercise 

Page 77: Amalfi core coop-emsac_5-nov10_9a

©AmalfiCORE, LLC 77 ©AmalfiCORE, LLC

Ac$vity 12: We Will Validate Our Plan by: 

Table‐Top ‘Walk‐thru’

Drill Alert No3fica3on 

Live Exercise 

Test Response 

Drill Evacua3on 

Other? 

  _____________   _____________   _____________   _____________   _____________   _____________   _____________   _____________ 

Page 78: Amalfi core coop-emsac_5-nov10_9a

78 ©AmalfiCORE, LLC

“Sta$on Fire Destroys Ambulances”[11] 

Fire: Burned EMS sta3on 

Result: Loss of ambulances, required transfer of ambulance from another district 

[11] Retrieved 10-26-10 anonymous

Page 79: Amalfi core coop-emsac_5-nov10_9a

©AmalfiCORE, LLC 79 ©AmalfiCORE, LLC

FOLLOW UP 

RESOURCES 

DIRECTIVES 

Page 80: Amalfi core coop-emsac_5-nov10_9a

©AmalfiCORE, LLC

 “The issue we are facing now is the department has a COOP, and think they are done. 

 It’s much more difficult to get follow up work done than the original plan.” 

80

Benjamin Daniels Emergency Manager Case Study City Aug 2010

Page 81: Amalfi core coop-emsac_5-nov10_9a

©AmalfiCORE, LLC 81 ©AmalfiCORE, LLC

 COOP Ac3va3on Trigger Point  Devolu3on   FEMA Training 

  Federal Direc3ves  Recons3tu3on   So`ware Tools 

Page 82: Amalfi core coop-emsac_5-nov10_9a

©AmalfiCORE, LLC 82 ©AmalfiCORE, LLC

•  Na3onal Security Presiden3al Direc3ve‐51 (NSPD‐51)/Homeland Security Presiden3al Direc3ve‐20 (HSPD‐20) –  All Federal executive branch departments and agencies

develop an integrated, overlapping continuity capability

•  FPC‐65 requires that all Federal Execu3ve Branch agencies must: –  Be capable of implementing their COOP plans with and

without warning –  Be operational not later than 12 hours after activation and

maintain sustained operations for up to 30 days –  Include regularly scheduled testing, training, and

exercising of personnel, equipment, systems, processes, and procedures used to support agency during COOP event

–  Provide for a regular risk analysis of current alternate operating facilities

–  Include development, maintenance, and review of COOP capabilities using a Multi-Year Strategy and Program Management Plan (MYSPMP)

Page 83: Amalfi core coop-emsac_5-nov10_9a

©AmalfiCORE, LLC 83 ©AmalfiCORE, LLC

•  AmalfiCORE Blog – white papers on business con3nuity and COOP  www.amalficoreblog.com 

•  Colorado Emergency Preparedness Partnership hgp://www.thecepp.org/ 

•  COOP Plan Template and Template Instruc3ons. www.fema.gov/doc/government/coop/coop_plan_template_instruc3ons.doc  

•  Con3nuity Guidance Circular 1 (CGC 1).  Con3nuity Guidance for Non‐Federal En33es January 21, 2009. hgp://sema.dps.mo.gov/COOP%20Con3nuity%20Guidance%20Circular%201%20N  on‐Federal%20En33es%20‐%2001%2021%2009%20(2).pdf  

•  Con3nuity of Opera3ons (COOP) Mul3‐Year Strategy and Program Management Plan Template Guide. www.fema.gov/pdf/government/coop/MYSPMPTemplate.pdf  

•  Federal Con3nuity Direc3ve 1 (FCD 1) Federal Execu3ve Branch Na3onal Con3nuity Program Requirements. www.fema.gov/pdf/about/offices/fcd1.pdf  

•  Federal Con3nuity Direc3ve 2 (FCD 2) Federal Execu3ve Branch Mission Essen3al Func3on and Primary Mission Essen3al Func3on Iden3fica3on and Submission.  www.fema.gov/pdf/about/offices/fcd2.pdf  

•  PS‐PREP: Voluntary Private Sector Preparedness Accredita3on and Cer3fica3on Program Resource Center Adop3on of Ini3al Standards for the PS‐Prep Program. hgp://www.fema.gov/privatesector/preparedness/adop3on_standards.shtm 

•  Producing Emergency Plans: A Guide for All‐Hazard Emergency Opera3ons Planning for State, Territorial, Local, and Tribal Governments. www.fema.gov/pdf/about/divisions/npd/cpg_101_interim.pdf  

Page 84: Amalfi core coop-emsac_5-nov10_9a

©AmalfiCORE, LLC 84 ©AmalfiCORE, LLC

•  FEMA COOP Training Resources hgp://www.fema.gov/government/coop/index.shtm#0 

•  FEMA Classes, Region VIII Ken Hudson Regional COOP Program Manager 

DHS‐FEMA Region VIII, Room 231 

Denver Federal Center, Bldg 710 Denver, CO 80228, [email protected] 

303‐235‐4658 

Page 85: Amalfi core coop-emsac_5-nov10_9a

©AmalfiCORE, LLC 85 ©AmalfiCORE, LLC

Are You

Ready?

Page 86: Amalfi core coop-emsac_5-nov10_9a

Thank you!

Andy Amalfitano www.amalficore.com 720.220.6466

Page 87: Amalfi core coop-emsac_5-nov10_9a

©AmalfiCORE, LLC 87

Happy Planning!