Amadeus Travel Alerts Notifier · Page 3 _ Most of today’s travellers are continuously connected...

Amadeus Travel Alerts

Notifier

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instantaneous notifications on the move

The Innovation Excellence - Jordan 2016

Adapting travel solutions to match travellers expectations

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_ Most of today’s travellers are continuously connected and expects to be dynamically informed of anything impacting their travel plans

_ As a result, they expect their travel agent to be able to keep in touch with them anytime and anywhere to provide this information.

We help you to help them

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Travel information anywhere

_ It is time-consuming for a travel agent to manually inform each and every passenger whenever a disruption or change occurs on a booking.

Your flight to New-York is

delayed by 30 minutes

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Traveller frustration

?

Travellers have difficulty finding right information at the right time

_Many data sources: airlines, airports, travel agencies websites…

_ No time to look for the information

_ Need for reliable and dynamic notification service,especially when travelling

Keep travellers informed “on the go”2

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_ Notifications are instantaneously sent by email or SMS, based on business rules defined for each customer. Emails layout can be customized to better promote travel agency brand.

Push automated notifications and increase brand awareness

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Amadeus Travel Alerts Notifier

_ Amadeus Travel Alerts Notifier receives flight and booking related events from different sources and automatically identifies impacted bookings

_ Notification targets are identified by standard contact elements stored in the impacted bookings

Right information, at the right time, using the right communication channel

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_ Allows your agency to: • Lower your operating costs using automated tools

• Reinforce your brand and your duty of care role

• Deliver an enhanced and personalized service

• Retain customers and attract new ones

_ Give your travellers:• Access to relevant information when they most need it

• Peace of mind all along their trip life cycle

Amadeus Travel Alerts Notifier

TAs have full control of the configuration (How to send? What to send?)

* Numbers are just samples

Increase Traveler’s satisfaction with advanced services

using the right communication channel at the right time

Amadeus Travel Alerts NotifierExamples in trip life cycle

1 month to departure: Purchase of Air segment

2 weeks to departure:Flight number change

PNR created

Logicengine

Mode of Delivery

If a booking event occurs then we notify ALL

impacted PNRs which are monitored

2 hours to Departure: 30 min flight delay

Departure Arrival

Once arrived at the airport the traveler needs to collect his/her luggage

Inform the traveler where to collect his luggage in the airport through email and/or SMS.

Trigger*

Send new flight departure information through email and/or SMS

Send new itinerary information through email and/or SMS

AF1234

AF2345

If a flight event occurs then we notify ALL

impacted PNRs which are monitored

Product features3

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Automate your customer support activities

Save time and money

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_ Time Saving: No manual action requested to trigger notifications

_ Instant Notification: Real-Time Notification. Call Center calls andtraveler frustration reductions

_ Seamless & Easy: Quick Deployment & No Training

_ Cross-channel : Support both Amadeus and external bookingcontent

Flexible notification rules

_ Define what to notify on, by picking through a wide range of triggers covering the whole trip life cycle

Rule engine flexibility for better notification accuracy

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_ Track notifications thanks to a simple status stored in the booking file

_ Define how to notify your travelers : email/SMS

_ Deliver notifications into your customer’s preferred language

Make ATAN your own solution

_ Notification layout & email templates fully configurable to reinforce your brand

• rich content: logos, images & links to your facebook/twitter/website

Enhance customer loyalty and brand awareness

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_ Customize notification messages to better fit your market needs *

YOUR LOGO HERE

* Additional fees may apply

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Pricing & ordering

Pricing

Ordering Refer to your local Amadeus representative to request implementation

_ Implementation fee

_ Two pricing models:

• Per notification for email and SMS

• Per PNR for XML feed

€ $ £ ¥

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Contact us

[email protected]

_ For more information about Amadeus Travel Alerts Notifier:

please contact your local Amadeus representative

_ For more detailed functional information contact Amadeus Product Management by e-mail:

Amadeus Travel Alerts Notifier · Page 3 _ Most of today’s travellers are continuously connected...

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